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Hotel tech experts focused on mobile key security Featured Articles· 5 April 2018
Technology experts in the industry might have differing views on the prominence of mobile key and mobile check-in innovations in hotels, but all agree that maintaining guest privacy while still allowing them to bypass the front desk is of growing importance. Mark McBeth, president of SkyDog Partners and former tech expert with Starwood Hotels & Resorts Worldwide, said “everything is hackable,” and with the news of Facebook changing their privacy controls and the rollout of the General Data Protection Regulation (GDPR) on 25 May in Europe, protecting customer information is important, and will always be a challenge. “Starwood, Marriott, Hilton and Hyatt are not Facebook or Amazon from a data-mining perspective, but they still have significant amounts of information on … their loyalty customers,” he said. “I’m sure people are reading about this Facebook issue, and they’re thinking about where else have they given up their information.”

Data Privacy Is a Bigger Issue Than Ever for Business Travelers - Travel Services· 5 April 2018
A year ago, business travelers were panicked about a U.S. and UK ban on laptops and tablets on flights departing certain Middle Eastern and North African countries. While that ban was eventually withdrawn, the experience has prompted urgent conversations within companies about how to protect travelers’ devices and data. High-profile data breaches and reports of electronic devices being searched at border crossings are motivating companies to ask travelers to be more careful about limiting the valuable information that could be exposed.

Facebook does not plan to apply GDPR globally· 5 April 2018
Zuckerberg told Reuters in a phone interview that Facebook was working on a version of the law that would work globally, bringing some European privacy guarantees worldwide. His comments signal that U.S. Facebook users, many of them still angry over the company’s admission that political consultancy Cambridge Analytica got hold of Facebook data on 50 million members, could find themselves in a worse position than Europeans.

US hotel industry works to understand, comply with GDPR Featured Articles· 4 April 2018
The 25 May deadline to comply with the European Union’s General Data Protection Regulation is quickly approaching, but many in the U.S. hotel industry are still working their way toward both understanding it and fully meeting its requirements. In a nutshell, the GDPR protects the private information of people in the EU and its member states, giving them the right to decide how their personal information is collected, processed and managed. According to a white paper prepared by HTNG titled “GDPR for hospitality,” the new regulation affords these rights to people in the EU, or “data subjects” as they are referred to under the GDPR:

GDPR: The Meetings View

Business Travel News (BTN)· 3 April 2018
If you're a travel manager with purview over meetings, get ready. Meetings are a different ball game when it comes to the European Union’s General Data Protection Regulation, which will be enforced beginning May 25. If you think that internal employees, by accepting a position with the company, implicitly consent to sharing of their data for corporate meetings purposes, you’ll be surprised to find out otherwise. If you think meetings hotels are data controllers and you can set those contracts on autopilot just like preferred transient properties, don’t relax just yet. And what about all the other meetings suppliers like ground transportation, offsite dining and events and offsite team building providers? EY’s Kathy Grau, Cvent’s Tom Patten and consultant Debi Scholar broke it down at BTN’s Strategic Meetings Summit in New York late last month. Following are edited excerpts from that session.

Are your forms ready for GDPR? Benchmark yourself here·27 March 2018
Reworking your acquisition plan, beginning with your subscribe forms, will help you do a better job of connecting with customers and launching email conversations that lead to a stronger email program.

A new era in data privacy?·27 March 2018
We have entered a new era in privacy and the digital world in particular needs to do more to ensure our personal data is treated responsibly. With the scandal surrounding Cambridge Analytica‘s involvement in the US presidential election, and the EU’s General Data Protection Regulation coming into force from May 2018, data privacy is currently front-page news in the press and within the marketing industry.

Europe's new data protection rules export privacy standards worldwide

POLITICO.EU ·18 March 2018
Europe wants to conquer the world all over again. Only this time, its killer app isn't steel or gunpowder. It's an EU legal juggernaut aimed at imposing ever tougher privacy rules on governments and companies from San Francisco to Seoul. When the region's regulators roll out the changes -- known as the General Data Protection Regulation, or GDPR -- on May 25, it will represent the biggest overhaul of the world's privacy rules in more than 20 years. The new regulations offer EU citizens sweeping new powers over how their data can be collected, used and stored, presenting global leaders outside the 28-country block with a stark choice: bring their domestic laws in line with the EU's new rules, or risk being shut out of a market of 500 million well-heeled consumers.

A Hotelier's Guide To The GDPR: We Spent Months Learning About GDPR So You Don't Have To

Hotel Speak... Talking Hotels·15 March 2018
ALICE has been working hard to fully understand the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and its obligations on us and our customers. We’d like to share what we’ve learned in order to help hoteliers and anyone else who has to figure out what is going on.

Cyberlaw Update: How U.S. Companies Should Prepare for the GDPR

Hospitality Labor and Employment Law Blog· 8 March 2018
Our colleague Stuart M. Gerson at Epstein Becker Green has a post on the Technology Employment Law blog that will be of interest to our readers in the hospitality industry: “The GDPR Soon Will Go Into Effect, and U.S. Companies Have to Prepare.”

The GDPR: A guide for international business - Infographic · 8 March 2018
But with online businesses now entering an era of maturity, and the number of high-profile global data breaches continuing to rise, (Uber, Yahoo, LinkedIn); the European Union (EU) is attempting to lay down the international law.European consumers welcome greater control over their personal data

GDPR and its impact on your hotel website· 5 March 2018
For hotels that are already treating their customer’s personal data responsibly, GDPR should require just small changes in current practice. Ensuring that the personal data you hold is only being used in ways which the individual is aware of, has approved and that it is being stored securely, should help prevent you falling foul of the new regulations.

Yes, it's coming: Is your business ready for GDPR?

Tnooz·27 February 2018
Yes, it’s coming: the EU General Data Protection Regulation (GDPR) comes into effect on the 25th of May. That’s roughly three months from now. So if you’ve been avoiding the topic, now is the time to tackle it. There has been a lot of talk about the new regulation. Advice is varied and, unsurprisingly, businesses are confused. Many customers have asked us what they need to do to prepare for GDPR. Below are six key questions we think travel businesses need to address if they are to be ready for the new legislation coming into effect in May. As you can see in Don’t delay — the fines are steep for non-compliance!

Business managers looking to use TMCs as a solution ahead of GDPR·22 February 2018
The research, released to coincide with the Business Travel Show (21-22 February), looks at the steps businesses will take to protect staff’s data when travelling for work, with 28% saying that they will employ the services of a Travel Management Company and ensure all travel is booked only with agreed suppliers within the travel policy.

What impact will GDPR have on hotels?·19 February 2018
Over the last couple of years, the hotel industry is considered as one of the most vulnerable to data threats. It was reported that the hotel industry accounts for one of the highest numbers of breaches in any sector. With the introduction of the General Data Protection Regulation (GDPR), new laws will be put in place that seeks to safeguard the rights of EU data subjects. But what is GDPR exactly? GDPR is a new set of rules designed to give citizens more control over their data.

Why GDPR Matters

CFO Magazine·16 February 2018
The European Union’s General Data Protection Regulation, or GDPR, takes effect on May 25, 2018, and will have major implications for businesses with connections to Europe. GDPR is designed to protect an individual’s right to control the use of his or her personal data and is broadly drafted to apply to a wide range of personal data on any natural person, regardless of his or her nationality. Under GDPR, personal data includes, but is not limited to, customer data, such as dates of birth, mailing addresses, IP addresses, product purchases, payment information, supplier data, and employee data. Personal data also includes “sensitive data,” such as health information and information on race and sexual orientation.

The Ultimate GDPR Guide for Marketers and Businesses - ·13 February 2018
Much has already been written and discussed in the public domain regarding the GDPR, but still, many business owners are a little unsure of what the GDPR entails, and whether or not they are affected. With this article I hope to add some clarity, explaining what the General Data Protection Regulation is, which businesses it affects - and how - along with answers to some common questions frequently asked about the GDPR, and some steps you can take to move your business towards compliance.

GDPR - EasyJet brings data on board, but will it take off? - ·13 February 2018
It is estimated that 90% of the world's data was generated in the past two years, yet brands still are only using half of it. Everywhere you turn brands are claiming the status of data pioneer, hoping to be heard above the noise.With GDPR set to come into force in May, we will witness a dramatic change in the way businesses use data, and whilst it's useful to have an individual or team in charge of driving that change, it is far more important to change the mindset and structure of the business as a whole.The travel industry, in particular, will feel the full force of the introduction of GDPR, mainly due to the large amount of personal data it collects from consumers, ranging from home addresses to medical data.As the industry reels from a slew of negative PR stories from the latter half of 2017, from Monarch ceasing trading to Ryanair leaving passengers stranded, it is more vital than ever that they are fully prepared for the upcoming regulations. However, this cannot be the responsibility of a single data officer.

The tightrope between privacy and personalisation for hotels around data· 9 February 2018
Whether you’re using it to improve your guest experiences, or focussing on keeping it secure, there is no doubt that 2018 is going to revolve around data. From personalisation, to making sure that you’re in line with the General Data Protection Regulation (GDPR), data is definitely going to be a hot topic for the first half of the year. Personal data is a powerful marketing and guest experience tool and key to a hotel’s relationship with their guests. However, hotels must be cautious as to how they handle personal information [so that they don’t] violate their guests’ right to privacy.

Data Accuracy Biggest Barrier to Personalisation· 7 February 2018
A new survey from Travel Technology Europe reveals that many hotel and travel companies want to embrace greater personalisation in their marketing but are being held back by data accuracy issues. Over half (51%) of respondents reported getting accurate customer data to be a challenge.

Guests from the European Union Could Soon Cost Unprepared Hoteliers

Hotel Online· 2 February 2018
As of May 25, 2018, hotels accepting reservations from citizens of an European Union (EU) country could be at risk for fines, depending on how those reservations were made. This is because hotels may fall under the purview of the new General Data Protection Regulation (GDPR) when it takes effect. GDPR was designed to better protect EU citizen data and ensure that companies storing that data should possess it. Standards vary based on where the data originates from, but generally any information like name, address, credit card number, etc. is covered. In the domestic U.S., protected data is defined as Personally Identifying Information (PII). And, as defined by GDPR, for an EU citizen it is known as Personal Data. Failure to protect the PII or Personal Data to the right standard could bring a hefty bill, or upon consistent failure, even an order to cease business in EU countries. Current U.S. based data privacy regulations require companies to notify customers if a data b

GDPR: Only 29pc of start-ups encrypt the data they collect - · 1 February 2018
A survey of more than 4,000 start-ups around the world shows that many are ill-prepared for GDPR. The GDPR deadline of 25 May is just around the corner, and a survey commissioned by email service provider Mailjet shows that start-ups are in dire need of re-examining how they handle their data. The survey, which was launched on Product Hunt, received responses from more than 4,000 start-ups in the US, the UK and France

Keeping in touch with trends for the year ahead

Tnooz· 9 January 2018
There are so many innovations in hotel and travel technology at the moment that it is a challenge to single out what will be the must-have technology of 2018. Crucial to buyers in Europe will be technology that helps them comply with the glut of regulations that come into effect in 2018 – PSD2, the updated Package Travel Directive and GDPR.

Protecting Data Is Paramount

Hotel Interactive ·15 December 2017
American consumers are expressing an increasingly high level of concern that their personal data will be adequately protected upon checking into hotels with many guests actually placing that ahead of their own personal security.

Pulitzer Amsterdam cocktails inspired by hotel's perfume

Hotel Management·15 December 2017
Share Facebook Twitter LinkedIn Email Print This winter, Pulitzer Amsterdam is set to launch three new cocktails inspired by Le Labo Santal 33 perfume. Pulitzer’s Bar’s head bartender, Andrei Talapanescu, has designed three cocktails to reflect three of the most significant and long-lasting notes in Santal 33: cardamom, violet and leather. Santal 33 is a unisex perfume that is used throughout the hotel.

Buyers head into 2018 facing continued pressure to cut costs·13 December 2017
The poll of 243 business travel buyers asked, “What is the biggest issue facing you over the next 12 months?” Cutting costs reigns top of the list for the third consecutive year, followed by an increased focus on duty of care for the second time in a row. In third place (up five from last year) is rising hotel rates and, more specifically, availability. Rising airfares is at number six, a drop of three positions. Brexit – a new entry on the table in 2017 – features again in fourth place. Enforcing compliance continues to freefall down the table, from second place in 2016 to fifth last year and seventh for 2018. Unsurprisingly, GDPR – which comes into force next May – features on the list for the first time in tenth place.


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