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Data Privacy and GDPR - Not Just a Problem for European Hotels

SMS Blog·29 March 2018
GDPR stands for General Data Protection Regulations which go into effect on May 25, 2018 and regulate how companies can use the personal data of European Union citizens.
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Fuel Hotel Marketing Podcast: Episode 82 - What Hotels Need To Know About GDPR Before It's Too Late

Fuel Travel·26 March 2018
In this episode, we dig into all things GDPR and try to lay out exactly what you need to know and do prior to the May 25th deadline. There’s a lot of information and misinformation floating around about GDPR and we try to cut through the noise and break it all down Fueligan style.

10 practical recommendations to address GDPR

eyefortravel.com·Requires Registration ·22 March 2018
As Facebook stares the prospect of a hefty GDPR related fine in the face, the clock is also ticking for data hungry travel firms. For those still grappling with the challenges, here experts shares insights and tips The Facebook-Cambridge Analytica furore this week has thrown the way companies handle data into even sharper relief, as time marches on to the May 25th deadline when all companies will need to comply with the new EU Global Data Protection Regulation (GDPR). In fact, in just over two months all businesses will need to consider how their use of customer data will be made transparent, and not infringe an individual’s rights. And that is not the end of it; they will also need to maintain the security of that data everywhere it’s used.
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Facebook: storm in a much bigger data brew

eyefortravel.com·Requires Registration ·21 March 2018
As the latest media furore around Facebook's handling, or mishandling, of data makes headlines across the world, and with the looming GDPR deadline, should travel businesses be more worried than ever? A watershed moment for how data is handled in the future, or a storm in a teacup? No doubt questions that many executives in all corners of countless organisations, including data-hungry travel businesses, will be asking this week as Facebook and Cambridge Analytica come under increasing scrutiny.
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[WATCH] Triptease meets Cendyn to talk GDPR, CRM and driving direct bookings

Triptease Blog·20 March 2018
Hospitality software provider Cendyn works with 30,000 hotels in 143 countries and its CRM platform has been market leader for more than 20 years. So when we got the chance to quiz them about the most important topics in hospitality right now, we didn’t hesitate. We sat down with Michael Bennett, Cendyn’s Senior Vice President, Global Marketing and Business Development, at ITB in Berlin a couple of weeks ago. Watch the below video to hear what we discussed, including industry anxiety over GDPR, the new European Union data protection legislation due to come into force in May, and why CRM is increasingly becoming a priority for hoteliers. We also tackled the status of the Direct Booking Movement, up and coming hotel brands and why he is “very optimistic” about the industry’s prospects in 2018.
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13 Things to Know on the Quest for Hotel GDPR Compliance -- Newsletter 58

Hosp. Tech Matters - A Blog by Alice·14 March 2018
Writing this from the HT-Next conference this week in San Diego, where hoteliers and technology companies are meeting to discuss standards in the industry. ALICE actually has been helping HTNG release a new tool for the industry, an API Registry, that if successful could be such a game changer. Imagine knowing exactly who is integrated with whom when looking for new technology partners. Finally, the first question would not have to be “are you integrated with our PMS?” We encourage all of our technology partners to sign up here.

It's official: the era of personalisation has arrived

eyefortravel.com·Requires Registration · 5 March 2018
In Miami last week, everything from the latest personalisation and pricing strategies to data visualisation and GDPR, and the impact on the travel industry, were discussed. Amy Wenk rounds up Day 2 Just being a data-driven travel brand isn’t enough; companies need to reach new levels of personalisation to earn loyal customers. That was the message from Day 2 of the EyeforTravel’s annual Smart Travel Data Summit North America where the latest strategies on everything from profitable partnerships to personalised pricing were discussed.
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Hotel trends in 2018

Mews Blog· 5 January 2018
Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year. For those that missed it, this year it’s Pantone 18-3838, also known as ultra violet, and, according to the company, it alludes to the mysteries of the cosmos and the unknown…
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Looming GDPR deadline tops list of challenges for travel tech buyers

PhocusWire· 5 January 2018
With less than five months until the massive new privacy regulation known as GDPR goes into effect, travel technology buyers say compliance with the complicated rules is their biggest challenge of 2018. That’s one of the results from a survey of 135 travel buyers conducted by the organizers of Travel Technology Europe, a conference February 21 to 22 in London. GDPR, the General Data Protection Regulation, goes into effect May 25 and is intended to allow all residents of the European Union to have more control over their personal data.
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GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

HFTP Connect· 3 January 2018
As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance. The HFTP Hospitality DPO/GDPR Task Force and its members have been working on industry awareness along with tools and resources for the industry.
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Three Considerations to Make While Preparing Your Hotel for GDPR

Amadeus Hospitality Insight· 2 January 2018
The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide. The controversial law aims to revolutionize data privacy across Europe, expanding rights for consumers, while mapping out strict new guidelines for businesses. The GDPR applies not only to European companies but to all companies processing European consumer data, making it the most far-reaching legislation of its kind in 20 years.
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Are hoteliers ready for the GDPR in 2018?

SiteMinder Blog·21 December 2017
In 2018, member states of the European Union (EU) will be subject to one of the biggest changes to data protection laws in the past 20 years. The General Data Protection Regulation (GDPR) will come into effect on the 25th May, but many hoteliers are seemingly not ready for the new law. Management consultants, Edgar, Dunn & Company (EDC) surveyed 300 hoteliers around the UK to gain a better understanding of the current status of their GDPR preparations.
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GDPR - The Regulation that will Shake-up your Data Strategy

eyefortravel.com·Requires Registration ·19 December 2017
Amer Mohammed, Head of Digital Innovation, Stena Line. GDPR - The Regulation that will Shake-up your Data Strategy. Please login to view video.
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Webinar:Surviving the GDPR - The Unstoppable Regulation

eyefortravel.com·Requires Registration ·19 December 2017
William Beckler, Co-founder of alltherooms.com gives us valuable insights about how GDPR will force travel brands to change their data strategy and how brands can survive and even thrive in this new environment.
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Time is ticking for hotels as GDPR deadline approaches

Bookassist·14 December 2017
The General Data Protection Regulations (GDPR) coming into force in May 2018 are a major overhaul of EU data protection law. These regulations give new rights to individuals and place an enhanced compliance burden on organisations that process personal data.
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General Data Protection Regulation - a winter chill for the travel industry?

eyefortravel.com·Requires Registration · 5 December 2017
With strong penalties expected for companies that don’t comply, the travel industry is gearing up for new data regulation, which comes into effect in May next year. Senay Boztas reports May 25th next year is a momentous day for Europe. It’s not a royal wedding, but the day that a new piece of legislation comes into effect.
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GDPR Countdown: How will the new EU data protection laws affect hotel marketing?

Travel Tripper Blog·14 November 2017
Proposed new restrictions to EU data protection laws will soon limit how tech companies such as Facebook and Google collect customer data. As a result, hotels with EU customers could see their own marketing efforts stifled. Set to take place in May 2018, the EU’s General Data Protection Regulation (GDPR) is designed to provide EU citizens with greater online privacy by limiting how their personal data is collected and used. Under new laws, companies will still be able to collect data in order to offer services that consumers ask for. But using personal data for other purposes won’t be permitted unless consumers give their explicit consent.
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GDPR: What You Need To Know

Net Affinity | Conversion Optimisation for Savvy Hoteliers·19 September 2017
The GDPR is coming, it will take effect from 25 May 2018 and hotels need to create a plan to be ready for it. Net Affinity have been following the news around the new GDPR regulations closely and have put together the most important pieces of ‘need-to-know’ information to help get an understanding of it. The repercussions for not following these strict EU data protection laws are severe, and could cripple most SME’s and do serious damage to the bigger hotels and chains. Therefore, there must be measures taken and systems implemented in advance, in order to be in compliance by the time May 2018 comes around.
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HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

HFTP Connect· 8 September 2017
The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens. The GDPR will be in force in the EU starting May 25, 2018 posing significant challenges to the hospitality industry as one that manages a vast amount of personal data. To address this question, Hospitality Financial and Technology Professionals (HFTP®) united a multidisciplinary team of experts to address the different facets of the impact of the GDPR in the hospitality industry. The task force met in July 2017 to prepare for the upcoming deadline.
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Webinar: Surviving the GDPR - the unstoppable regulation

eyefortravel.com·Requires Registration · 4 August 2017
oin this fireside chat webinar with the Head of Digital Analytics from DER Touristik, Alexander Gartner. Gartner will discuss the GDPR's impact on the travel industry and exactly what you should prepare for today to make the regulation work in your favour. Areas covered will include:
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How Will Brexit Impact GDPR Compliance in the UK

Beekeeper Blog·28 July 2017
The EU is taking personal data security to new levels with the new General Data Protection Regulation (GDPR) set to go into effect on May 25th, 2018. This leaves global businesses approximately ten months to set their data privacy and security policies in line with the strict GDPR compliance, or face crippling fines of up to 4% of annual global revenue or $20 million Euros (17,882,635.20 British Pounds), whichever figure is greater.

Hotel Data Security: Understanding the difference between PCI and PII compliance

Travel Tripper Blog·13 July 2017
Data security is becoming an increasingly important issue in the digital age. In the past few years, companies such as Facebook, Amazon, and Yahoo have all suffered from high-profile breaches that have involved personal details of their users being leaked. When it comes to data security, the hospitality industry has proven to be especially vulnerable to attack. A 2016 report by Trustwave revealed that the hospitality sector had the second largest share of data incidents by industry at 14%. In February 2017, InterContinental Hotels Group announced a series of unauthorized charges had been carried out on payment cards of their guests.
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Opinion: You can't afford to ignore GDPR, so what is it?

·21 June 2017
ou have until next May to ensure all your contacts have ‘opted in’, says Gemma Antrobus, chairman Aito Specialist Travel Agents So what does GDPR mean to you? Six weeks ago, it meant nothing to me, so don’t worry if this is the first time you are reading about it. It is, however, something you can’t ignore. GDPR is yet another thing set to test the resolve of business owners in 2018. Add it to the Package Travel Directive and credit card fees, and the saying ‘everything comes in threes’ springs to mind. Let’s hope that’s it for now.
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Travel firms risk breaching GDPR rules on data

·26 May 2017
Travel firms risk breaching new EU data-protection rules due to come into force next May and should question the data they hold on customers. The EU General Data Protection Regulation (GDPR) places a raft of new requirements on businesses, with a tariff of fines for beaches far in excess of any imposed up to now. It comes into force on May 25 next year.

GDPR - sounding the death knell for self-learning algorithms?

The Analytic Hospitality Executive | SAS·22 March 2017
In just a few short months the European General Data Protection Regulation becomes enforceable. This regulation enshrines in law the rights of EU citizens to have their personal data treated in accordance with their wishes. The regulation applies to any organisation which is processing EU citizens' data, and the UK GDPR - sounding the death knell for self-learning algorithms?

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