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Beyond the Horizon: Tech-Enabled Personalization in Hospitality

Hotel Online· 9 January 2019
More than ever, hoteliers have access to an incredible amount of data spread across a variety of individual systems. To help simplify and consolidate this data, emerging technology platforms and intelligent integrations will enable easier access to consolidated information, paving the way for incredibly personalized guest experiences. Erik Muñoz, chief commercial officer at Vertical Booking, sat down with Klaus Kohlmayr, chief evangelist at IDeaS, to talk about how technology-enabled personalization is changing the hotel industry.

What Does It Take to be a Good Banquet Manager?

Hotel Online· 9 January 2019
Banquet manager was not the first job I had in the hospitality industry, but it was by far the most challenging and to be honest, it was a bit overwhelming at first, with so many moving parts and an operation that more or less runs 24/7/365. This is not a position for the meek at heart, but it is a position any manager hoping to go through the ranks in food and beverage will need to take on at some point in their career, especially if they aspire to be a food and beverage director or hotel general manager.

Chatbots for customer experience: How AI-assisted chat helps people

Hotel Online· 8 January 2019
Chatbots can--and should--be used to create more intelligent customer experiences. Here's how you can blend AI with the ingenuity of your human sales agents.

Boutique hotel planned for the Heights in Houston, Texas

Hotel Online· 4 January 2019
A developer wants to build a boutique hotel at the corner of West 20th and Ashland streets, a property where a historic 1904 home was recently demolished. The plan for the site includes a five-story hotel catering to visiting friends and relatives of Heights residents, according to documents filed with the city of Houston's Planning & Development Department.

Arrivals of foreign tourists in Romania, up 6.4pct in 11 months to almost 12 million

Hotel Online· 4 January 2019
Arrivals of foreign tourists in Romania, up 6.4pct in 11 months to almost 12 mln The arrivals in tourist accommodation structures registered in the first 11 months of 2018 reached 11.993 million, up 6.4pct compared to the similar period in 2017, according to data centralized by the National Institute of Statistics.

UN Climate Change and WTTC highlight role of travel and tourism in attaining a carbon neutral world by 2050

Hotel Online· 4 January 2019
The World Travel & Tourism Council (WTTC) and UN Climate Change showcased how the travel and tourism sector can take steps towards carbon neutrality by 2050.

Proactive Disaster Planning Tips for Hotels and Resorts

Hotel Online· 3 January 2019
No one relishes the thought of having a much-needed vacation destroyed by a hurricane, tornado or wildfire. For those in the hospitality business, natural disasters open the possibility of liability for guest injury. Advance planning on how to deal with natural disasters helps hoteliers avoid costly lawsuits as well as prevent loss of human life.

Interstate Hotels & Resorts Adds The Westin Portland Harborview to Its Managed Portfolio

Hotel Online· 3 January 2019
Interstate Hotels & Resorts, the premier global hotel management company, has been selected by investment group, Rockbridge to manage The Westin Portland Harborview, a historic property in Portland, Maine. The new management contract furthers Interstate’s coast-to-coast U.S. expansion following recent acquisitions, adding the Courtyard by Marriott Salt Lake City Downtown, Hyatt House Salt Lake City/Downtown and Fairfield Inn & Suites by Marriott Salt Lake City Downtown in Salt Lake City, Utah to its expansive portfolio.

MCR Sells the Hampton Inn & Suites St. Augustine-Vilano Beach

Hotel Online· 3 January 2019
MCR, the sixth-largest hotel owner-operator in the United States, has sold the 94-room Hampton Inn & Suites St. Augustine-Vilano Beach, located at 95 Vilano Road, St. Augustine, Florida. The firm purchased the hotel in 2012.

Who Bought Whom in 2018

Hotel Online· 3 January 2019
The BTN Group wrote about 35 acquisitions in 2018, led by Wyndham's $1.95 billion acquisition of La Quinta. The following acquisitions either have closed or are pending heading into the new year.

How Alila achieved "zero waste to landfill" in Bali: What else can independent hotels do

Hotel Online· 3 January 2019
After pledging “zero waste to landfill” over two years ago, Alila Hotels & Resorts has achieved its goal across all four of its Bali properties and plans to take and adapt the model to its other hotels.

Brands as publishers: What makes Casper, Airbnb and Red Bull outstanding content marketers

Hotel Online· 3 January 2019
People would rather learn about a brand through content than ads. Creating their own publications, Airbnb, Barneys and Casper take that and run with it.

Saudi Arabia launches first visitor visa for sports fans worldwide with Formula E

Hotel Online· 3 January 2019
Saudi Arabia has recently introduced new electronic visas for international visitors, enabling sports enthusiasts to attend the Formula E championship race.

Schwartz Family Company Acquires Queensland's Hilton Surfers Paradise for $70 Million From Ja Feng

Hotel Online· 2 January 2019
Australia’s largest private hotel investor, Dr Jerry Schwartz, has made his first foray into Queensland hotel property with the $70 million purchase of the five-star Hilton Surfers Paradise from the Chinese group, Ja Feng. The deal is expected to settle in May 2019.

HVS Market Pulse: Dallas, TX

Hotel Online· 2 January 2019
Dallas/Fort Worth International Airport (DFW), Love Field Airport, Kay Bailey Hutchison Convention Center, and local employers and headquarters, particularly within the telecommunications, technology, insurance, financial services, and healthcare fields, represent the primary sources of lodging demand in the greater Dallas market. In addition to DFW's status as one of the nation's largest airports, the end of federal flight restrictions at Dallas Love Field in October 2014 has significantly boosted operations out of the airport. The following charts illustrate the passenger statistics through 2017 at the two airports.

Federal shutdown closes major portions of Sequoia and Kings Canyon National Parks

Hotel Online· 2 January 2019
Officials have announced they are closing sections of Sequoia and Kings Canyon National Parks because of the partial shutdown of the federal government.

Demand Continues to Drive Portland, Maine Hotel Boom

Hotel Online· 2 January 2019
The hotel building boom in Portland has prompted questions about whether new development is about to hit a ceiling. Lodging data from last year suggests it has not.

Our Most Popular Hotel Industry Articles of 2018

Hotel Online·27 December 2018
With 2019 just around the corner, now’s the time to review the trends and transformations we saw in the hotel industry’s evolution over the past 12 months. Metasearch emerged as a powerful channel for driving high-impact, lower-cost direct bookings. Independent hotels surpassed chains in both revenue growth and ADR growth. And major changes in luxury hospitality presented hotels of all categories with a tenable opportunity to attract this highly lucrative segment of travelers through affordable offerings.

Chennai - On the Path to Revival

Hotel Online·27 December 2018
Chennai, one of the most important commercial hubs in South India, has witnessed a promising improvement in RevPAR over the last four years. Despite being an important centre for the automobile & ancillary, manufacturing, and services sectors (IT/ITeS and financial institutions), the city’s hotel market performance had lagged behind that of other metropolitan cities in India for many years.

Chris Tatum takes over at Hawaii Tourism Authority amid tourism challenges

Hotel Online·27 December 2018
In 1976 Chris Tatum was the Radford High School Rams catcher who caught for more than five hours and then ended a historic 19-inning playoff game with the only run to complete a 1-0 victory over Pearl City High School.

Four Tips for First-Time Hospitality Managers

Hotel Online·27 December 2018
47 percent of first time managers receive no training whatsoever for their new role and for the employee to manager transition is challenging, and it's no surprise that many first time managers struggle to find their footing.

4 expert predictions for demand generation in 2019

Hotel Online·26 December 2018
Deliberate content marketing, revamped email newsletters, small companies taking on giants, martech automation, and other demand generation 2019 trends.

HVS Market Pulse: Oklahoma City Rising

Hotel Online·26 December 2018
Have you been to Oklahoma City lately? I recently took a trip there to visit my husband’s hometown, about an hour or so to the southwest of OKC. Oklahoma City was our home base for the trip; we stayed at the Ambassador Hotel in the trendy Midtown neighborhood, just north of the downtown core. The city surprised us right from the start.

Benchmark Announces Plan to Reduce Use of Plastics in 80 Properties

Hotel Online·26 December 2018
Benchmark, a global hospitality company, is addressing one of the most critical issues—the approximately eight million tons of plastic products that annually pollute our oceans, rivers and coastlines, endangering wildlife, littering beaches and releasing toxins into the water. Many of those products, known as “single use plastics,” comprise a significant part of those eight million tons and they are very heavily used by hotels and restaurants.

Thomas Cook makes plastic reduction pledge

Hotel Online·26 December 2018
Thomas Cook launched a pledge on plastics in November, committing the company to remove 70 million single-use plastics – equivalent to 3,500 suitcases - within the next 12 months.

Solving staffing issues through ongoing training

Hotel Online·20 December 2018
Training is essential to any hotel operation. However, it is an exhaustive pursuit, both in terms of time spent by supervisors and managers to onboard fresh employees as well as the interim knowledge gaps that may invite service errors. This creates a bit of a catch-22.

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