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The Ivey's Hotel Selects KEYPR As Partner for Guest Experience Technology

INTELITY ·21 March 2018
Los Angeles, CA -- KEYPR, the leading cloud-based, technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Ivey's Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Charlotte, North Carolina."Our property distinguishes itself from other hotels in Charlotte for its historic ties to the city, custom-made art deco and Parisian-inspired flourishes," said the hotel's General Manager, Morgan Diep. "KEYPR's features will allow us to add another level of sophistication to our guests' stays, all while maintaining the ambiance of visiting The Ivey's."Located in the heart of Charlotte's Uptown district, The Ivey's Hotel has cemented itself as the ultimate luxury boutique experience in Charlotte by blending Parisian glamour with contemporary touches. The since-converted 1920s department store boasts 42 stylishly appointed rooms and suites, where the only thing they have in common is resting on 400 year old French oak floors. Through the KEYPR platform, guests and staff of The Ivey's will have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler."We are excited to kick off our relationship with The Ivey's Hotel, a beautiful property in Charlotte and a wonderful addition to the stable of boutique hotels using the KEYPR platform, the broadest available in hospitality," said KEYPR CEO Robert Stevenson. "Guests will enjoy having full mobile and tablet access to The Ivey's Hotel and its surroundings, whether it be just for planning a trip to the Levine Museum of the New South, or simply ordering delicious room service."The rollout of the KEYPR platform includes deploying in-room tablets, GEMS, mobile check-in and keyless entry. Guests will be able to expedite check-in and checkout via the mobile app, and use their mobile devices to enter the property's amenities without a key, thus modernizing one of Charlotte's most elegant and esteemed properties.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.About The Ivey'sSituated just north of the historic Trade and Tryon Street intersection in Uptown, the property features 42 guest rooms, including three balcony suites overlooking Tryon Street and six executive suites, steps away from all the city's major attractions. The MRK Hotel Collection saw the need for a true, luxury boutique hotel in the market and within just four months of being open, the property was met with rave reviews from leisure and business travelers, making the hotel a welcomed new leader and top destination in the South, and the number one traveler rated hotel on TripAdvisor.CONTACTMegan PopeSenior Director of Marketing, KEYPRmegan@keypr.com

A Case for Investing in Technology During the Design and Development Process

INTELITY ·13 March 2018
Businesses should be ostensibly "future-proofing" their properties, considering that technology and user expectation for more privacy and a customizable experience have taken precedent. A guest's hotel stay is no longer just about the brick-and-mortar aspects, it's now extended out to an entire brand experience. When it comes to designing for the modern traveler, designers need to be up-to-date with the latest in emerging technology usage when crafting a space. It's no longer enough to flaunt location or chic interiors, hotels need to be looking ahead to build out an extra level of functionality for their tech-savvy guests.There are easy solutions for the future-proofing dilemma that hoteliers are facing, it takes finding the best tools for the property. There are now emerging platforms in the technology marketplace that can provide guests with instant control over their experience: mobile check-in, keyless entry, streaming music, and reservation management available through an accompanying app. If hoteliers install an in-room tablet component that marries all of the things, the user desires are met for a seamless visit. The additional perk of hospitality platforms is that they do all of the above, while providing the hotel numerous behind-the-scenes capabilities to manage operations, and stay ahead of guests' needs.It's far more cost-effective to consider technology in the development stages of a new property than to make changes down the road. As it stands, more than 50% of hotels are making guestroom technology upgrades a priority, so why shouldn't this aspect of the guest experience be factored at the design-level of development? According to HT's 2016 Lodging Technology Study, 54% of hotels are devoting more of their spends on technology to match escalating guest expectations. If tech specs are factored into the construction as a proactive measure, the costs are far significantly lower than knocking into completed walls, dealing with lock upgrades, or the associated costs that go into redoing Internet and in-room controls infrastructure. Playing with these aspects in advance invites more creativity and can save money in the short term.Once technology factors are integrated, new levels of guest experience can be optimized. The physical flow of mobile check-in, the casual sleekness of in-room design with the tablet- these subtle tweaks epitomize how people are defining and value luxury. Additionally, there's money on the table when considering that technology can provide upsell points tied to geolocation or time of day, or analyzing the guest's experience for potential recovery should any hiccups occur while they're still on the property. The LBMA 2017 Global Transitions Trends Report found that 25% of marketing budgets are spent on location-based marketing, and over 50% of brands are using location data to target their customer base. There are literally 10s of millions in ad revenue up for grabs if hotels use localization and customer targeting with in-room tablets to connect guests with local culture- neighborhood dining, must-see events, and finding various hidden gems.Considering investing in technology during the design process of a new hotel property can only promote innovative ideation, allow hotel brands to expand on their experience, and save on installation costs. With the rise of Airbnb and the litany of problems that come with its scattershot approach to "quality," the designers behind tomorrow's hotels have an opportunity to elevate the brand experience by factoring in how users engage with tech.
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Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

INTELITY ·13 March 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May."We pride ourselves in offering the serenity of being so close to Ocean Shores while also providing all the upscale amenities of a luxury resort," said Dean Rubin, Director of Hospitality at Quinault Beach Resort & Casino. "As guest needs continue to evolve, we trust that KEYPR's all-in-one package will ensure we are providing the best user-friendly option when seeking a destination for rest, relaxation, and recreation."Quinault guests and staff now have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) along with other KEYPR technologies, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler. Additionally, in-room tablets offer access to music streaming and a powerful in-room promotional platform which Quinault management can use to share specials, promotions and events happening in and around the casino. In May, the hotel will launch the second phase of the integration, which includes mobile keyless entry across the entire property- from the indoor and outdoor pools, full-service spa, and all guest rooms and suites."We are thrilled to be launching the KEYPR platform with the team at Quinault Beach Resort and Casino," said KEYPR CEO Robert Stevenson. "With the broadest platform available in hospitality, the value we bring to casino hotels has proven to both streamline and elevate the complete luxury experience. We look forward to greatly impacting the guest experience, and helping the team take their operational efficiency to the next level."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com
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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

INTELITY ·20 February 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island."While our premises are designed to evoke the vibes of an old-time, beachside hidden gem, staying ahead of our guests' evolving needs remains a priority," said the hotel's GM Michael Mesolella. "KEYPR's features will allow us to modernize how we do hospitality, without taking away from our laid back, award-winning approach to elegance."Located near Narragansett and Scarborough beaches, The Break has earned its ranking on Conde Nast Traveler's readers' choice for top hotels in New England by providing guests with friendly service, immaculately designed rooms, and spectacular views. Through the KEYPR platform, guests and staff of The Break will have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler."We are thrilled to begin our relationship with The Break Hotel, a beautiful property in Rhode Island and a wonderful addition to the stable of boutique hotels using the KEYPR platform, the broadest in the industry," said KEYPR CEO Robert Stevenson. "Guests will revel in having full mobile access and our in-room tablets to assist in optimizing a perfect beach getaway, whether it be connecting to local culture or simply ordering room service."The initial rollout of the KEYPR platform includes deploying in-room tablets and GEMS, with mobile check-in and keyless entry features to be deployed later this year.
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KEYPR Announces Major Platform Release

INTELITY · 5 January 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today the release of a significant upgrade to its platform including a variety of powerful new features and major enhancements to existing features."The new platform dramatically increases our existing lead in hospitality guest technology by enabling the rapid development and deployment of new features, integrations and interfaces based on the needs and requirements of our customers," said Nandan Kalle, KEYPR's VP of Product. "We have invested significant time working with our customers to create a platform optimized for their needs."Hotel management, staff and their guests will experience significant improvements including ease of use across all touchpoints, as well as, consistent feature updates and enhancements. For example, the guest app experience includes overall improvements to dining and service requests functionality. Staff-facing features include enhanced work order escalations, service request targeting and common area tablets to support events and cross-property services. KEYPR's new platform release also offers more customization options across all of the platform touchpoints including the guest app, in-room tablets, keyless entry and the integrated dashboard (GEMS), and paves the way for additional touchpoints for guests and staff. On the backend, KEYPR engineers will be able to roll out features in a faster, more efficient way."One thing that sets us apart from the pack of one-off point solutions in hospitality, is our ability to complement existing hospitality ecosystems," said KEYPR CEO Robert Stevenson. "The launch of our updated platform allows for a more robust experience for our hotel operators and guests, while enhancing KEYPR's integrations with property management systems, room control vendors and content providers."The new platform will generally enhance connectivity across the KEYPR ecosystem and simplifies integrations with other technology and content providers, such as iHeartMedia, which, along with dozens of others, already have apps available on the KEYPR platform.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.
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KEYPR Now Live at Fairmont Miramar

INTELITY · 6 December 2017
Iconic Santa Monica resort hotel deploys KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industryKEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Fairmont Miramar Hotel & Bungalows has deployed its expansive hospitality platform."We pride ourselves on providing a luxury experience that is efficient and unobtrusive, and as our guest demographics diversify, we must find ways to cater to growing technological needs while maintaining the service we are known for," said Matthew Lehman, Fairmont Miramar's General Manager. "KEYPR addresses all of those needs in one neat package."Through the KEYPR platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System (GEMS) which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today's connected traveler. In Q1 2018, the hotel will deploy KEYPR's keyless entry system.In addition to a seamless PMS integration, KEYPR has partnered with Royal Service, a Fairmont Raffles Hotels International technology solution that manages hotel operations around guest services for Fairmont properties. KEYPR's integration with Royal Service allows guests to request specific activity items i.e. extra towels or room service through their in-room tablets and mobile guest applications. Hotel staff will be able to customize and efficiently manage the completion of these activities from their Royal Service dashboard as well as notify the guest when their request has been completed."We are thrilled to launch at the Fairmont Miramar, our first Fairmont property," said KEYPR CEO Robert Stevenson. "With its multiple amenities and iconic stature, the Fairmont is perfectly poised to benefit from the broadest guest experience platform on the market today."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.CONTACTMegan PopeDirector of Marketing, KEYPRmegan@keypr.com844-456-3977Link to official press release: http://www.prweb.com/releases/prweb14981731.htm
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Mirror Image and KEYPR Announce Strategic Partnership

INTELITY ·14 November 2017
LOS ANGELES -- KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today they have formed a strategic partnership with Mirror Image to create the industry's first cloud-based smart mirror, REMi. REMi is a "virtual butler" for the hospitality industry powered by the expansive KEYPR platform.REMi, which launched yesterday at BDNY, is the industry's most comprehensive guest experience hospitality platform. In-room technology has advanced dramatically but no one has yet harnessed the power of mirrors to showcase revenue driving services and amenities. Mirror Image has over 25 years of experience serving the hospitality industry as a trusted source for custom mirrors, backlit mirrors and artwork, catering to all segments of the industry so this move to expand their offering to feature integrated technology is a natural step."I have been developing this project for years and it's something our customers have been asking for and I'm thrilled to be launching this labor of love at BDNY," said Glenn Neugarten, CEO of Mirror Image. "The team at KEYPR really connected with the vision and partnering with them really accelerated the project. Technology is always a conversation within the FF&E space and we have made great strides towards combining aesthetics with functionality and look forward to further pushing boundaries with both design and technology."REMi is highly customizable; hotels will be able to purchase the smart mirror on its own or the complete package which features a mobile app, in-room tablets, keyless entry and GEMS (KEYPR's proprietary back office Guest Experience Management System)."The team at Mirror Image has a fabulous reputation within the industry for their product quality, breadth of offering and customer service. When they came to us with this idea, we didn't hesitate. With the KEYPR platform powering the REMi concept, we have dramatically expanded on the most advanced and integrated in-room technology offering on the market."REMi is now available to order and will begin delivering Spring 2018. For more information, to request a catalogue or a demo, contact iamREMi.io. For appointments or more information, please email info@keypr.com.
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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

INTELITY ·15 June 2017
KEYPR(r), a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC(r) Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.These enhancements further differentiate KEYPR as the most comprehensive hospitality technology platform connecting guests, staff and management. "Our goal is to continuously innovate to stay ahead of consumer technology in order to provide our existing affiliates and new customers with a platform that meets their guests' expectations," said Nizar Allibhoy, CEO. "Guests want the convenience and ease of consumer technology while on the road. Hotels and residential properties need to offer the right tools that are easy to deploy and simple for staff to use. We look forward to showcasing these new features at HITEC Toronto."New platform features that will be demonstrated at HITEC Toronto include:KEYPR Voice KEYPR Voice allows guests to use their voice to access all the services offered through the KEYPR platform. Guests can use the KEYPR app or in-room tablets to order, schedule and request services and amenities, activate room controls and more. Giving guests access to hotel services from the minute their reservation is active offers opportunities for hotels to increase revenue and deliver a more enjoyable and seamless guest experience.KEYPR Chat KEYPR Chat offers easy-to-use two-way chat functionality built right into the KEYPR platform. This new feature uses a combination of machine learning while also allowing direct staff interaction to provide guests an additional means of engagement both on and off premises. Staff can manage conversations through the KEYPR GEMS(r) dashboard while guests can simply use either SMS or their favorite chat client (WhatsApp, Facebook Messenger, etc.)Mobile Device Management (MDM)High staff turnover in addition to security and privacy challenges have made it difficult for hotels to deploy back of house mobile technology. The new KEYPR MDM feature gives hotels the ability to set up, manage and track a fleet of staff mobile devices from the KEYPR GEMS management dashboard. Staff can access GEMS via mobile to respond to guest requests in real-time, while management can gain more insight into service delivery times and maintain greater control over staff activites on-property.Guest Web AccessThrough Web Access, KEYPR affiliates can provide guests a personalized web portal, offering all the services and amenities available via the KEYPR platform. KEYPR's Web Access features a customizable & responsive mobile framework, enabling guest access without the need to download an app, while also fully integrating with each property's existing website.KEYPR is currently deployed across a portfolio of hotels, casinos and luxury residential properties. The company has brand deals with Denihan Hospitality, Proper Hospitality, LE Hotels and Greystone Hotels, among others. In June the KEYPR platform begins deployments in casinos starting with Odawa Casino Resort and Lac Vieux Desert, with more properties to follow in 2017.For more about the KEYPR platform, or to request a demonstration at HITEC Toronto, email demos@keypr.com.

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