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Article by Jeff Zabin

Next-Generation Hotel Management Systems: Automation and the Cloud

Starfleet Research ·29 December 2015
in other words, the degree to which the PMS can automate different core functions and processes.For example: Can it automate the process of managing reservations and rates, checking guests in and out of the property, assigning rooms and managing room inventory, servicing guest requests and handling accounting and billing requirements? Can it automate housekeeping services, room service delivery and maintenance management? Can it automate routine tasks like deposits, cancellations, confirmations, wait listing and room blocking?Some prospective buyers may want to know about revenue management features -- whether the PMS can automate yield management processes, including setting and controlling room rates based on availability and anticipated demand.Most hoteliers will expect front desk features to include guest messages and wake-up call modules and back office functionality to include the ability to manage revenue transfers along with a host of analytic reporting tools. Most hoteliers will be interested in financial features related to cashiering (managing deposits, settlements, adjustments, etc.), accounts receivable (direct billing, invoicing, etc.), and night auditing procedures. Increasingly, hoteliers may expect the PMS to include features related to customer relationship management and sales and marketing (e.g., social media integration and loyalty and rewards systems).Traditionally, large, full-service hotels used locally-installed PMS. These systems require on-premise terminal and data servers as well as backup systems and in-house IT expertise. For some buyers, on-premise installation may have certain benefits compared to cloud-based deployment, including reduced concerns (whether justified or not) about data security. Some people maintain that these systems can provide more robust functionality when dealing with massive volumes of data.The main downside of on-premise installation lies in the fact that the lodging property is responsible for installing and maintaining the hardware and providing data security. While this may be of little concern to major brands with extensive resources and large IT operating budgets, it is certainly a consideration for mid-tier and smaller hotels. Cloud-based systems typically employ pay-per-use subscription models, which means that the cost can be treated as an operational expense rather than a capital expense. This is important if long-term technology commitment is a concern.As with most enterprise technology solutions, most systems are moving to the cloud, and even larger brands are benefiting from the global scale, the distributed access to interfaces and information, and the cost benefits that cloud deployment can provide, especially in support of growth in emerging markets. Importantly, cloud-based systems provide a common platform that is generally easy to implement and to which owners and franchisees can readily comply. Additional benefits include reduced stress on hotel technology infrastructures, and, in some cases, more seamless integration with other applications and modules.To download a complimentary copy of The 2015 Smart Decision Guide to Hotel Property Management Systems, please click here.
Article by Jeff Zabin

Hotel PMS: How to Measure ROI

Starfleet Research ·21 December 2015
for example, by increasing bookings via web booking engine integration, increasing occupancy rates through real-time inventory updates, and increasing average daily rates through integrated revenue management and advanced forecasting tools?Another key factor to consider pertains to reduction in losses, including losses related to errors in manual updates and mistakes in POS consolidations (guest purchases made across other parts of the property), as well as lower integration costs with third-party hardware and software.Finally, it's important to keep in mind that enhancing the quality of the overall guest experience through the deployment of a next-generation PMS should lead to a greater number of repeat guest stays as well as a higher volume and intensity of positive brand advocacy, including favorable guest reviews on TripAdvisor and other popular customer feedback sites. The correlation between favorable guest reviews and positive economic outcomes is obvious.Next-generation Property Management Systems tend to be significantly less expensive and require less up-front investment on the whole than their predecessors. There are many reasons for the shift to increased affordability, including the fact that installation is generally less complex and hardware is generally less expensive compared to, say, a decade ago.With some systems, the data is stored in the cloud, reducing (or even eliminating) the need for on-premise servers. Incidentally, most cloud-based systems also use a subscription "pay as you go" model, which generally means no long-term contracts and no upfront capital investment for the software. This may be an important consideration, especially for small hotels, motels and inns operating with a limited budget.In all cases, it is important to confirm which software features and modules, including future upgrades -- as well as which hardware components, if any -- are included in the base (recurring) price that is quoted so as to avoid any unpleasant surprises down the road.To download a complimentary copy of The 2015 Smart Decision Guide to Hotel Property Management Systems, please click here.
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eBook: The 2015 Smart Decision Guide to Hotel Property Management Systems

Starfleet Research ·14 December 2015
This comprehensive and unbiased eBook features research findings, analyst insights and expert recommendations for deploying a next-generation PMS to streamline operations, improve guest satisfaction and maximize RevPar. What key concepts should decision makers keep in mind as they look to upgrade the technology capabilities at their hotels, resorts, casinos and/or other lodging properties? What buying considerations should influence the purchase decision? How can they maximize the value of the investment to drive continuous performance improvement? The 2015 Smart Decision Guide to Hotel Property Management Systems addresses these and many other questions.To download the eBook, please click here.
Article by Jeff Zabin

Researching Hotel Property Management Systems? Consider These Recommendations

Starfleet Research ·10 December 2015
or another resource, if necessary -- is able to provide the requisite training support and that sufficient time is allotted for staff to become comfortable with the new system before being set loose on paying guests.To download a complimentary copy of The 2015 Smart Decision Guide to Hotel Property Management Systems, please click here.
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Excerpt: The 2015 Smart Decision Guide to Hotel Property Management Systems

Starfleet Research · 8 December 2015
e.g., favorable reviews on TripAdvisor and other popular sites -- ultimately translating into increased hotel occupancy rates and revenue per available room (RevPAR).Given the expanded technology capabilities, it's no wonder that hotels, resorts and other lodging properties have come to embrace next-generation PMS as a strategic imperative. Regardless of size and the volume of business, whether their property is a no-perks budget traveler operation or a luxury resort offering first-class accommodations and premier services, or whether it exists as an independent standalone property or part of an international chain, hoteliers can compete effectively only by automating their day-to-day operations across multiple departments and functions. Indeed, next-generation PMS has fast become a prerequisite for success in today's competitive environment.That said, the requirements and expectations on the part of prospective buyers can vary dramatically. Consider: A large, full-service hotel, resort or casino would likely require a far more robust and comprehensive system than would, say, a small hotel, motel or inn. The latter would need a system that could handle not just basic operational functions like guest bookings, housekeeping, guest charges and maintenance management, but also revenue management, advanced reporting, and features that support an extraordinarily high level of guest service. The system may need to integrate with online booking engines and manage hotel restaurants and cocktail lounges along with spas, banquet rooms, dry cleaning and other facilities as well as such guest amenities as bed turndown service, newspaper delivery, room service and transportation shuttles. A large full-service hotel would also naturally need to support more service requests as well as more complex reservation, scheduling and inventory needs than a limited-service property.Simply put, a next-generation PMS is designed to minimize costs and maximize revenue and profitability. The goal is to streamline day-to-day operations across the organization not only by providing better management controls but also by providing a deeper understanding of the unmet wants, needs and behaviors of guests. While the range of features and functionality may be broad, the overarching goals tend to be the same: to reduce costs through increased efficiency, generate business insights through better analytical reporting -- and, ultimately, to increase RevPAR and overall profitability.To read the eBook in its entirety, please click here.
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[White Paper] The 2015 Smart Decision Guide to Hospitality Revenue Management

Starfleet Research · 8 December 2015
This comprehensive and unbiased eBook explores the specific features and functionality of next-generation Hospitality Revenue Management solutions. These include advanced capabilities around pricing management, data processing and technology integration. It also explores such areas as demand forecasting and price optimization. The research is based on data collected from 119 qualified survey respondents across different geographies, different types of lodging properties and different levels of the organization. The content was independently produced, providing for unbiased, fact-based information.You can download the White Paper here.
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[White Paper] The 2015 Smart Decision Guide to Hotel Property Management Systems

Starfleet Research · 7 December 2015
This comprehensive and unbiased buyers' guide features analyst insights and expert recommendations for deploying a next-generation PMS to streamline operations, improve guest satisfaction and increase revenues. What key concepts should hoteliers keep in mind as they look to upgrade the technology capabilities at their hotels, resorts, casinos and/or other lodging properties? What buying considerations should influence the purchase decision? The 2015 Smart Decision Guide to Hotel Property Management Systems addresses these and many other questions, helping prospective buyers make the right choices.You can download the White Paper here.
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New Resources Offer Roadmaps to Success in Hotel Property Management and Hospitality Revenue Management

Starfleet Research ·13 October 2015
What key concepts should hoteliers keep in mind as they look to upgrade their technology and revenue management capabilities? What buying considerations should influence their purchase decisions? How can they be sure to maximize the value of their investments? How can they drive continuous performance improvement? Written by industry experts, with input from hundreds of hotel operators, two definitive resources address these and many other questions, helping decision makers make the right choices.The 2015 Smart Decision Guide to Hotel Property Management Systems is now available for complimentary download. It can be accessed here.The 2015 Smart Decision Guide to Hospitality Revenue Management is also now available for complimentary download. It can be accessed here.Smart Decision Guides rank as the #1 resource for educating decision makers in selected niche markets. Praised for their actionable insights and practical advice, eBooks from Starfleet Media have been downloaded by industry practitioners at more than 32,000 companies around the world over the past 12 months.
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The Scoop on Next-Generation Hotel Property Management Systems

Starfleet Research · 7 October 2015
e.g., favorable reviews on TripAdvisor and other popular sites -- ultimately translating into increased hotel occupancy rates and revenue per available room (RevPAR).Given the expanded technology capabilities, it's no wonder that hotels, resorts and other lodging properties have come to embrace next-generation PMS as a strategic imperative. Regardless of size and the volume of business, whether their property is a no-perks budget traveler operation or a luxury resort offering first-class accommodations and premier services, or whether it exists as an independent standalone property or part of an international chain, hoteliers can compete effectively only by automating their day-to-day operations across multiple departments and functions. Indeed, next-generation PMS has fast become a prerequisite for success in today's competitive environment.That said, the requirements and expectations on the part of prospective buyers can vary dramatically, according research conducted for The 2015 Smart Decision Guide to Hotel Property Management Systems. Consider: A large, full-service hotel, resort or casino would likely require a far more robust and comprehensive system than would, say, a small hotel, motel or inn. The latter would need a system that could handle not just basic operational functions like guest bookings, housekeeping, guest charges and maintenance management, but also revenue management, advanced reporting, and features that support an extraordinarily high level of guest service.The system may need to integrate with online booking engines and manage hotel restaurants and cocktail lounges along with spas, banquet rooms, dry cleaning and other facilities as well as such guest amenities as bed turndown service, newspaper delivery, room service and transportation shuttles. A large full-service hotel would also naturally need to support more service requests as well as more complex reservation, scheduling and inventory needs than a limited-service property.Simply put, a next-generation PMS is designed to minimize costs and maximize revenue and profitability. The goal is to streamline day-to-day operations across the organization not only by providing better management controls but also by providing a deeper understanding of the unmet wants, needs and behaviors of guests. While the range of features and functionality may be broad, the overarching goals tend to be the same: to reduce costs through increased efficiency, generate business insights through better analytical reporting -- and, ultimately, to increase RevPAR and overall profitability.
commercial

Hotel Property Management Systems: Everything You Need to Know

Starfleet Research ·18 September 2015
Starfleet Media recently announced the release of The 2015 Smart Decision Guide to Hotel Property Management Systems. This comprehensive and unbiased buyers' guide features analyst insights and expert recommendations for deploying a next-generation PMS to streamline operations, improve guest satisfaction and increase revenues.What key concepts should hoteliers keep in mind as they look to upgrade the technology capabilities at their hotels, resorts, casinos and/or other lodging properties? What buying considerations should influence the purchase decision? How can they maximize the value of the investment once the PMS is deployed? The 2015 Smart Decision Guide to Hotel Property Management Systems addresses these and many other questions, helping prospective buyers make the right choices.Written by industry experts and based on data collected from 162 qualified survey respondents, the content was independently produced, providing for unbiased, fact-based information. The underwriters of this Smart Decision Guide include the following industry leaders: Agilysys, Hotelogix, Infor, MaestroPMS and RoomKeyPMS.The 2015 Smart Decision Guide to Hotel Property Management Systems is now available for complimentary download. It can be accessed here.Starfleet Media recently released two other Smart Decision Guides that may be of interest to hoteliers: The 2015 Smart Decision Guide to Hospitality Revenue Management, The 2015 Smart Decision Guide to Restaurant POS Systems and The 2015 Smart Decision Guide to Retail Management and POS Systems.About Smart Decision GuidesSmart Decision Guides serve as definitive resources and required reading for decision makers researching selected niche markets with the intention of making a purchase decision. The content is independently produced, without editorial involvement from company underwriters, providing for unbiased, fact-based information and buying recommendations. To learn more about Smart Decision Guides and Starfleet Media, please visit www.starfleetmedia.com.
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Buyer's Guide for Hotel Property Management Systems Offers Roadmap for Success

Starfleet Research ·13 August 2014
Starfleet Media today announced the release of The 2014 Smart Decision Guide to Hotel Property Management Systems. Featuring research data, analyst insights and recommendations for reducing costs while increasing occupancy, revenue per available room (RevPar) and overall profitability, this unbiased 35-page eBook is required reading for anyone managing a hotel, resort or other lodging property.The timing of the Smart Decision Guide couldn't be better, given the widespread confusion in today's marketplace. What are the key benefits of next-generation hotel software? What are the important buying considerations? What questions should be asked of solution providers? What evaluation criteria should influence the purchase decision? Having implemented the software, how can hotels maximize the value of their technology investment?Written by industry experts and steeped in survey-based research data, The 2014 Smart Decision Guide to Hotel Property Management Systems addresses these and many other questions, helping managers make the right software purchase decisions.The Smart Decision Guide explores the operational capabilities that most prospective buyers will expect of a Hotel Property Management System. These include managing reservations and rates, checking guests in and out of the property, assigning rooms and managing room inventory, servicing guest requests and handling accounting and billing requirements. It also explores advanced features such as revenue management and customer relationship management.The research is based on data collected from 112 survey respondents across different geographies, different types of lodging properties and different levels of the organization, all of whom identified themselves as buyers and/or users of Hotel Property Management Systems. The content was independently produced, providing for unbiased, fact-based information. The underwriters include the following industry leaders: Hotelogix, Infor, innRoad, ResortSuite and RoomKeyPMS.The 2014 Smart Decision Guide to Hotel Property Management Systems is now available for complementary download. It can be accessed here.About Smart Decision GuidesSmart Decision Guides serve as definitive resources and required reading for decision makers researching selected niche markets with the intention of making a purchase decision. The content is independently produced, without editorial involvement from company underwriters, providing for unbiased, fact-based information and buying recommendations. To learn more about Smart Decision Guides and Starfleet Media, please visit www.starfleetmedia.com.

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