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INTERVIEW - How can Google Help Hoteliers? with Philip Reis, Hospitality Industry Leader, Google Switzerland

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
We spoke recently to Philipp Ries, Industry Leader for hospitality at Google in Switzerland, after his recent keynote speech to EHL's international advisory board. Here are edited highlights of the interview.

Do Fine Wines Still Have Their Place in Restaurant Wine Lists?

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
Upscale' or gastronomic restaurants have seen many changes over the past 20 years as we have experienced the influence of social media, the globalization of cuisines, and the role of wine in the cellars and menus of restaurants. Several experts came together at Ecole hoteliere de Lausanne recently to discuss the latter issue in a roundtable session.

The Origins Of The Hospitality Industry And What Lies Ahead

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Away from home, surrounded by strangers and yet you feel welcome. The original idea of hospitality has remained unchanged since the creation of the word itself. Derived from the Latin word “hospes”, meaning both visitor and stranger, hospitality has its roots in ancient history.

European Hotel Industry Performance Over the Cycle

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Over the last four years, we observed a certain level of volatility in the main indicators of hotels’ performances, including the occupancy rate, the average daily rate (ADR) and the revenue per available room (RevPar). In particular, European countries like France, Germany, Italy, Spain and Switzerland, started showing some encouraging signs of recovery, notably over the last two quarters of 2017.

REPORT: Independent Restaurateurs and Training, What is The Solution

Ecole hoteliere de Lausanne (EHL)·17 August 2018
Independent restaurateurs are driven by passion, an honorable motivator, but not the best when it comes to managing their assets and adapting their business to the digital age. How shall we train independent restaurateurs who do not see any challenges in their business whilst their own industry is collapsing under the pressure of government taxes, large corporations and change in their customers' mindset?

On the Rise: Hospitality in Latin America

Ecole hoteliere de Lausanne (EHL)·19 July 2018
The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue in 2018. While tourism growth in Central and South America can be partly explained by the region’s diversity and natural resources, most of its progress stems from the continuous commitment of governments to promote the sector.

INDUSTRY REPORT - 2018 Hotel Industry Innovation Report

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Ecole hôtelière de Lausanne (EHL) recently released a comprehensive Hospitality Innovation Industry Report, authored by Dr. Carlos Martin-Rios, an Associate Professor at EHL.

Is it Time to Invest in Tourism and Hospitality in Iran?

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Consider this: Iran, the cradle of the ancient Persian Empire, has great potential for tourism and hospitality but the development of these sectors in the country has been far from linear and that remains the case today, mainly due to geopolitics.

Wine, a Hedonic Investment Par Excellence

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
In recent years, wine has made a remarkable entry into the world of alternative investments. This emotionally charged asset has all the necessary characteristics to thrill not only amateurs and collectors but also investors. In particular, it offers attractive returns and interesting diversification potential.

Pet Hotels: The Ultimate 'Niche'?

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Globally, pet care represents a huge market that’s worth some 180 billion USD. So even though the panel discussion at the Window 2 the Future forum was supposed to focus on globalization generally, perhaps it was inevitable that pet care (and pet hotels) would come under the spotlight, especially as one of the panelists was a senior executive with a pet food firm, which is owned by Nestlé.

Unlocking the Innovation Potential of Teams

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
This is an increasingly important question as hotel companies feel the need to differentiate due to increasing competitive pressure. As evidence of the reinvention effort taking place today in hospitality, my institution – the Ecole hôtelière de Lausanne – conducts about 100 innovation projects each year for all types of organizations and entrepreneurs active in the sector. I recently studied teams of soon-to-be graduates involved in the development of such projects to understand what could explain differences in their ability to innovate.

INTERVIEW: Disrupting the Hotel Sector - Terence Kwok, Founder & CEO of Tink Labs

Ecole hoteliere de Lausanne (EHL)·29 June 2018
When Tink Labs Founder and CEO and creator of, Terence Kwok, started his company in Hong Kong six years ago, he leased a counter at Hong Kong’s airport to rent smartphones to tourists: “we wanted travelers to get connectivity”.

GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously

Ecole hoteliere de Lausanne (EHL)·29 May 2018
New EU rules on data protection - or GDPR - , seven years in the making, come/came into effect on May 25. The advice from IT experts to hoteliers is: take the new rules very seriously or risk heavy fines of up to 20 million euros or four percent of the company’s global turnover, whichever is higher. At the recent Young Hoteliers Summit, staged at Ecole hôteliere de Lausanne, Nick Price, CEO of NetSys Technology and CIO of citizenM Hotels, touched on the challenges posed in a keynote address.

IHIF RECAP - Global CEOs Panel: Growing Brands to Capture Market Share

Ecole hoteliere de Lausanne (EHL)·20 March 2018
Five CEOs, some 90 brands with more on the way, and an estimated combined worth of hundreds of billions of dollars. Five leading hoteliers from Accor, IHG, Hilton, Wyndham and Choice, were on stage together in Berlin for a panel discussion entitled ‘Evolution of the Brands’ at the recent International Hotel Investment Forum.

The Future Business Model of Hospitality Brands

Ecole hoteliere de Lausanne (EHL)·20 March 2018
The fundamentals for the hospitality industry all point to growth. According to the UN’s World Tourism Organization (UNWTO), international tourist arrivals are projected to increase by more than 3 percent a year to reach 1.8 billion by 2030, whilst the World Travel & Tourism Council (WTTC) predicts that the hospitality industry will grow in value on average by 3.9 percent a year over the next 10 years to $11.5 trillion – just slightly less than China’s entire economy today.

INFOGRAPHIC - Half a Century of Researching Women in the Workplace

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
Hospitality_Insights_Women-in-leadership Research and discourse on women and their role in the workplace have evolved over the half a century.

VIDEO: EHL Women in Leadership Series

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
What does leadership mean for women in 2018 and how to promote it? Inès Blal, Sowon Kim Crettex, Pascal Gauthier, Rubina Insam and Audrey Gellet from EHL share their perspectives.

Top questions to ask during a university campus Open Day

Ecole hoteliere de Lausanne (EHL)·26 February 2018
As a prospective university student, you can choose from over 24,000 schools around the world. Of course, you will narrow down this extensive list to a top few choices and then visit the campus during the university’s Open Day. Maximize the day when you ask questions that help you discover more details about the school and ensure it’s a good fit for you.

The desires of a new generation of hoteliers

Ecole hoteliere de Lausanne (EHL)·21 February 2018
1440x960-YHS In recent years, YHS has become quite the expert in knowing what young hoteliers want as a result of its annually published ranking report. In 2017, YHS would like to shed light on a different angle of this question and reveal what major companies in the industry are doing about accommodating young graduates' expectations.

What is needed to open a successful restaurant?

Ecole hoteliere de Lausanne (EHL)·12 February 2018
In fact, being a Food Entrepreneur is neither all about the food nor all about the entrepreneur. Rather, it is a perfect equilibrium that requires industry and technical knowledge, practical experience, managerial skills, and a professional network. While these skills and relationships can be difficult to develop, each element combines to set up an entrepreneur for the best possible outcome, and therefore attention to all sides is essential.

10 F&B Trends and the next Big Bang for the Buck

Ecole hoteliere de Lausanne (EHL)· 6 February 2018
Food and beverage has witnessed healthy growth over the past couple of years and with this trend there have been some significant shake-ups. The sector has moved increasingly from imitation to innovation. New technology is driving products such as bio-hacked foods which may not sound very appetizing as they are de-composed and then reconstituted based on artificial intelligence (AI). There’s also a deeper understanding of F&B components at the molecular level.

M&A in Hospitality: Stick or Twist?

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Merger_and_acquisition_twist-min What's the outlook for mergers and acquisitions (M&A) activity in the hospitality sector in 2018? We saw deals peak a few years ago in 2015, not in the number of deals as such - they have continued to grow - but rather in the value of the transactions. Landmark deals involving the Marriott's acquisition of the Starwood group and Accor's purchase of Fairmont Hotels & Resorts helped push the value of deals that year to some 200.3 billion US dollars.

Africa: On a Rollercoaster Ride

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Towards the end of 2017, we witnessed the end of an era (a very long one) in Zimbabwe, as a soft revolution ousted President Robert Mugabe, and brought in Emmerson Mnangagwa. Shortly afterwards, we saw the election of Cyril Ramaphosa as the leader of South Africa’s ruling African National Congress (ANC), on course to become the country’s next president.

Making the most out of your internship

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
1440x960-Internships Internships are a great way to experience firsthand how the things you learn in the classroom translate into the real-world.

Education: The Future is Made of Silicone and Carbon

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Machine learning, technological singularity, transhumanism… It’s hard to thumb through a paper without landing on an article that explores the future of artificial intelligence. Some are ecstatic, others profess a dystopian future worthy of the darkest fictions. Whatever the issues are with this technological revolution, some things are certain: the world is changing, progress is rapid and new technologies are merging and leveraging each other in unforeseen ways.

Where do EHL family members hang out while in Paris?

Ecole hoteliere de Lausanne (EHL)· 1 February 2018
As EHL Alumni prepare for their annual gala in Paris, they shared with us their recommendations for the perfect Paris stay. And the online travel community tends to agree…


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