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GDPR for hospitality workgroup to start at HTNG

HTNG ·25 September 2017
HTNG's GDPR for Hospitality Workgroup will produce an executive-level white paper to describe key considerations, use cases and impacts of these regulations. This paper will focus on top areas the hospitality industry must address in order to prepare for GDPR compliance (and vendor support of those use cases). Additionally, the workgroup will produce a GDPR assessment tool that will help professionals in the hospitality industry evaluate their company's ability to comply with the new regulation.For questions or for more information, please contact

Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

HTNG · 9 August 2017
The lack of consistency in exporting valuable data from property management systems, will be addressed by HTNG's Business Analytics Transactional Extract Workgroup. This group will develop a standard Extract, Transform and Load (ETL) target to enable analytics to be performed on transactional detail data versus aggregate summary data.Members will do this by defining and establishing a specification for extraction of raw transactional data based on common information needed for business analytics as well as defining the name spaces and format required for sharing the information with analytics platforms.The Voice Interaction Framework Workgroup identifies an inconsistency in how to deploy emerging voice control devices in the guest room. The Voice Interaction Framework Workgroup will reduce the guest's learning curve when they utilize voice commands within their room.Members of this group will develop a framework of use-cases and related voice commands and outline a process for educating guests. They will also identify gaps in the natural language processing platform that consumer device manufacturers have providing this service as part of a hotel stay experience.The kickoff teleconference for Business Analytics Transactional Extract will be held on August 10, 2017 at 9:30 a.m. CDT. The kickoff teleconference for Voice Interaction Framework will be held on August 8, 2017 at 9:00 a.m. CDT.To sign up, HTNG members can visit the Business Analytics Transactional Extract Workgroup or the Voice Interaction Framework Workgroup and log-in to join.For questions or for more information, please contact

New Board Member Expands Direction of HTNG

HTNG · 1 August 2017
Bill Martin, CIO of AEG, has been elected to HTNG's Board of Governors, strengthening the direction of the organization's hospitality expansion.HTNG recently announced their name change from Hotel Technology Next Generation to Hospitality Technology Next Generation to signal expansion into other hospitality verticals. Bill's addition to the Board will provide vast insight and jump-start HTNG's growth into large sport and entertainment venues.As the CIO of AEG, the world's leading sports and live entertainment company, Bill oversees technology strategy and execution for the company's business units: AEG Facilities, which is affiliated with or owns, manages or consults with more than 120 preeminent venues in the world including The O2 Arena, the Sprint Center and the Mercedes-Benz Arenas; AEG Presents, which is dedicated to all aspects of live contemporary music performances; AEG Real Estate, which develops world-class venues, as well as major sports and entertainment districts like STAPLES Center and L.A. LIVE; AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events; and AEG Global Partnerships, which oversees worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships. Prior to AEG, Bill was the long-running CIO at Royal Caribbean Cruises, where the IT team was regularly recognized for innovation excellence. Bill has been recognized as a "Top Ten Breakaway Leader" at the Global CIO Executive Summit, was a founding member of the Florida CIO Summit, is a governing body member of the Southern California CIO Summit and is on the editorial advisory board for InformationWeek.HTNG's Board of Governors is the key direction-setting body for the organization. With Bill's addition, the Board now consists of 23 CIO-level IT executives from many world-leading hospitality groups.

HTNG Introduces API Registry to Connect Businesses and Technical Partners

HTNG ·23 June 2017
In advance of HITEC 2017, HTNG opens registration for the industry's first API Registry. HTNG's API Registry Workgroup has created this registry to address the number of inefficiencies in the hospitality solution space, including the difficulty of finding potential technology partners whose products and/or services could add value to a hotelier's offerings. By making it easier for businesses to connect to technical partners via a registry, the workgroup aims to facilitate the first step in building connected solutions.The workgroup was formed this past March, with the mission to streamline how hospitality business systems communicate with each other and to make them more efficient and less complex. The API Registry is the first component in a series of planned API-related projects, each advancing communication and integration between products to create value in ways not currently possible. The workgroup is co-chaired by Martin Zam, CIO of Impulsify, a retail technology and data analytics company, and by Dmitry Koltunov, CTO of ALICE, an operations and guest engagement platform for the hospitality industry.The group will have a working prototype of the API Registry by Q4 of 2017 and is actively seeking listings. All hospitality technology solutions can request to be listed (companies do not need to be HTNG members). HTNG members will be recognized in the registry and receive expedited processing for publishing. API solutions will be listed in the registry by category, vendor, product and API details. Users will be able to search for listings that satisfy specific criteria, and subscribe to updates to any attribute. Products will include all successfully implemented third-party integration to provide a gauge of integration experience."The hospitality industry, despite its best intentions to provide the ultimate guest experience, often falls short of meeting guest expectations because of outdated technology infrastructure," said Zam. "By updating how hospitality business systems integrate and communicate with each other, hotels will be able to operate with greater efficiency and please their guests in ways that aren't possible today.""The API Registry is a big step toward empowering innovation in our industry," said Koltunov. "Hotels need to have their technology well-integrated, which is a difficult task logistically. Information about APIs for most products is not available on Google. There is no categorized listing of APIs and no accessible information about who is responsible in each product. This lack of transparency causes significant delays in projects and limits creative solutions. There is an African saying 'if you want to go fast, go alone, if you want to go far, go with others.' This registry is the first step in encouraging an open and collaborative environment for hospitality, which will help the industry continually evolve."To participate in the registry, please fill out the form. Stop by HTNG's booth (#2302) at HITEC to learn more about the registry and the workgroup.

HTNG Releases 2017 Asia-Pacific Conference Agenda

HTNG ·14 June 2017
HTNG announces agenda and highlights topics to be covered at the 2017 Asia-Pacific Conference on 25-27 July in Singapore.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote speakers and sessions:Mark McSpadden - Director, Sabre LabsTomorrowland: Technologies Disrupting the Future of Hospitality - Discover the latest technology trends and learn about their use cases throughout the full traveler journey in this exciting look at the future.Tariq Qureishy - Founder & CEO, MAD TalksSeven Secrets to Future-Proofing in the Age of Intelligence - Keynote speaker, Tariq Qureishy will take us on a fun and engaging journey into the future and share his practical secrets on future-proofing in these crazy and exciting times.Other conference speakers include:* Juan Aguirre, iRiS Software Systems* Martin Bookallil, Marriott International* Brian Garavuso, Diamond Resorts International* Jai Govindani, Red Planet Hotels* Ted Helvey, Angie Hospitality* Fraser Hickox, The Conceptual Group* Gregg Hopkins, Intelity* Ted E. Horner, E. Horner & Associations Pty Ltd* Mario Jobbe, Circos VR Studio* Paul Kitamura, M&C REIT Management Limited* Tony Lee, Capitaland Limited* Benjamin Lephilibert, LightBlue Environmental Consulting* Terence Ronson, Pertlink Limited* Rachana Salgia, DigiValetMore session topics include:* Brand and Owner: Is IT Caught in the Middle? - As a hotel IT decision maker, it is easy to feel like you are caught in the middle between owner and brand. This session will explore this complex relationship and discuss ways to work together for everyone's benefit.* Hello Alexa...New Voices in the Guestroom Experience - In this session, Terence Ronson will interview technology providers introducing voice-activated technologies to the guestroom.* IT Leadership Panel - Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.* Technology & Innovation for Sustainable Operations: Focus on Food Waste - This session will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste. * Ted's Fireside Chat - In this session, Ted Horner will sit down one-on-one with Jai Govindani, CTO for Red Planet Hotels, to discuss what we need to change in order to catch-up with our peers in other industries.* Virtual Reality for Hotels: What's Proven and What's Next? - Learn more about the latest VR for hotels, how it relates to augmented and mixed reality, and what's in store in 2018.For a full agenda and up-to-date list of speakers, please visit the HTNG Asia-Pacific Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

Angie Named 2017 TechOvation Award Winner

HTNG ·18 April 2017
HTNG's TechOvation Award recognizes and rewards new technology innovations in the hospitality industry. The TechOvation Award Contest began in December with contestants producing creative videos featuring their products. Seven videos chosen from the judging panel and the three who received the most online "likes" advanced to the next round. At HT-NEXT, the ten semi-finalists presented live where the award winner was chosen by the audience.Angie, a product by Angie Hospitality was named HTNG's 2017 TechOvation Award Winner. Angie is the world's first voice-based guestroom assistant and integrated room-control device, featuring a highly intuitive multi-lingual voice interface that responds to guest/staff requests, and route via SMS/email, call or directly into existing hotel systems. Angie integrates with lighting, thermostat, telephone, TV systems, room service, housekeeping amenities, provides local information and much more. Using robust in-room access points, Angie provides secure, customizable in-room access points, Angie provides secure, customizable in-room Wi-Fi, allowing all guest devices to seamlessly interoperate."With so much technology being introduced to the hospitality market right now and with many of the best innovations represented on the stage at HT-NEXT, it is a true honor to be singled out by HTNG, the esteemed judges and attendees who voted for Angie as winner of the prestigious TechOvation Award," said Ted Helvey, CEO and founder of Angie Hospitality. "The real credit goes to the Angie team, with their decades of combined hotel technology experience, having a unique and understanding of the challenges that hoteliers face in achieving both operational efficiency and guest satisfaction. We are also grateful that we have an organization like HTNG to support and promote true change and disruptive innovation in the market."Proximity Identity Manager V2 by Proxce was a finalist of this year's TechOvation Award. Proxce provides a proximity based identity management solution. The system allows for a seamless association of different types of guest profiles with location and connected devices (IOT) thus enabling hotels to provide services like mobile check-in and keyless entry to guest rooms.STAYCAST by Sonifi was also a finalist of this year's TechOvation Award. Sonifi's commitment to advancing hospitality technology has led to the launch of an OTT game changer - STAYCAST. STAYCAST enables a better than home experience in which guests can cast content from thousands of apps to their in-room TV using an iOS or Android mobile device as the control."We are truely shocked by all of the outstanding participation in this year's TechOvation Award Contest," said Michael Blake, CEO of HTNG. "All three finalists were very deserving of this award and I am very pleased to congratulate Angie Hospitality for winning the award. It looks like voice-activated technology is going to be the next best thing in hospitality!"The HT-NEXT Awards program was sponsored by Datatrend Technologies.For more information on HTNG's TechOvation Award or to see previous winners, please visit:

Annual Elections Bring Positive Change to HTNG Board of Governors

HTNG · 9 March 2017
Annual elections bring new Vice President, Board Member and Executive Advisors to Hotel Technology Next Generation's (HTNG's) administration.Page Petry has been elected Vice President of HTNG's Board of Directors. Petry has served on HTNG's Board of Governors for the past year and has influenced the group in providing direction and prioritization on key issues facing industry leaders in technology. Page Petry is the Chief IT Officer of the Americas at Marriott International. Petry joined Marriott in 1979 and has held a range of positions throughout the company.Bernard Gay is the newest edition to HTNG's Board of Governors, the key direction-setting body for the organization. Bernard Gay is the Chief Information Officer at Delaware North, serving as a strategic partner to the Office of the CEO. With over 25 years of information technology experience, Gay has held previous IT leadership positions at Brookfield Hospitality Properties, Atlantis Paradise Island, Royal Caribbean Cruises Ltd. and other prominent global companies.Larry Hall and Dayna Kully have both been appointed by the Board of Directors as Executive Advisors. HTNG Executive Advisors attend board meetings, serve on many board-appointed committees and may act as board liaisons for HTNG workgroups.Larry Hall is the managing director for Trillium Services Group, LLC. Hall founded Trillium Services Group in 1995, and the organization continues to offer advisory services to firms operating in the global hospitality and travel technology industries. Hall has over 35 years of experience in global, high-growth, technology and service-based organizations. Hall also serves on HTNG's Vendor Advisory Council.Dayna Kully is a co-founder and partner at 5thGenWireless, a consultancy specializing in hospitality technology and strategic investment planning for everything wireless and in-room entertainment. Kully also serves as Co-Chair for HTNG's Infrastructure Resource Team and has helped spawn multiple workgroups on topics such as Cellular, Wi-Fi, Central Authentication and Fiber-to-the-Room.The rest of the positions on the Board of Governors remain, including officers Monika Nerger, Global Chief Information Officer of Mandarin Oriental Hotel Group, President; Mark Rupert Read, Director of IT for Firmdale Hotels, Secretary; Floor Bleeker, Chief Information Officer of Movenpick Hotels & Resorts, Treasurer.For a full list of Board members, please visit: a full list of Executive Advisors, please visit:

HTNG Launches Next Generation Distribution Messaging Workgroup

HTNG ·11 January 2017
CHICAGO -- Hotel Technology Next Generation (HTNG) announces the launch of the Next Generation Distribution Messaging Workgroup.This workgroup will identify and examine the connectivity of open source and proprietary messaging standards evolving in the travel industry, including IATA's (International Air Transport Association) New Distribution Capability (NDC) and the OpenTravel Alliance 2.0 object model.Both NDC and OpenTravel 2.0 introduce the notion of Offers and Orders that brings the industry closer to a world of true retailing, enabling a richer booking experience and greater opportunities for cross-selling and up-selling, resulting in increased value.Vice President of Digital Strategy and Distribution at Kempinski Hotels, Riko van Santen said, "In order to redefine distribution solutions and provide a rich, seamless experience for guests, we must have agile, integrated systems across an increasingly complex travel ecosystem. We can only do that by embracing technology standards of the industry, which are not fully synchronized today."In addition to IATA and OpenTravel, wide participation in this workgroup is expected from hotel companies, distributors and technology companies. Their efforts will generate a recommended path forward, including potential benefits, impacts and alignment opportunities."This workgroup will strive to solve this issue for the benefit of all travel companies and, ultimately, the consumer," said van Santen.###

As the bartender buzzed and whirred, the martini was shaken, not stirred

HTNG ·By David Sjolander
Robots taking over certain roles in the hospitality industry is not a question of "if", writes David Sjolander of HTNG, but of "how" and "when". But they will interfere with the human interaction we foster with guests, many hoteliers argue. Then the logical entry point will be in back-of-house functions - but they won't stop there.

Hotel Technology Next Generation: The way forward

HTNG ·By Monika Nerger
Hotel Technology Next Generation (HTNG) was founded in 2002 as a non-profit industry association with a mission to foster collaboration and partnership, in the development of next-generation systems and solutions to enable hoteliers and their technology vendors to do business globally in the 21st century. One of the key industry issues HTNG initially set out to solve was the complex nature of integration between systems. As Monika Nerger explains, the hospitality industry has changed considerably since then, and HTNG is creating a vision for the next decade to support the ever-changing demands of our industry.

HTNG Introduces 2017 Middle East Conference Agenda

HTNG · 1 December 2016
Hotel Technology Next Generation (HTNG) announces agenda and highlights topics to be covered at the 2017 Middle East Conference on 24-26 January in Dubai, UAE.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote Speakers:Tariq Qureishy - CEO and Founder, MAD TalksColin Abercrombie - Managing Director, Abercrombie Training & Management ConsultancyConference Speakers Include:Samir Abi Frem - Corporate VP of IT, Rotana Hotel Management CorporationZalikha Al Bastaki - Group Director, Innovation and Enterprise Solutions, Jumeirah GroupRene Beil - Managing Director, Beaufort Global Partners LLCFloor Bleeker - Chief Information Officer, Movenpick Hotels & ResortsDonald Bremner - Director, Stirling Capital ManagementStuart Etherington - Director Hospitality Asset Management, Dubai Properties GroupTed Harrington - Executive Partner, Independent Security EvaluatorsFraser Hickox - General Manager, The Conceptual GroupTed Horner - Managing Director, E. Horner & Associates Pty LtdHarry Johnson - Chief Asset Management Officer, OmranAmro Khoudeir - Director of Digital Products, Movenpick Hotels & ResortsBryan Steele - Managing Director, Jireh-Tek LimitedNancy Wolff - VP Information Technology - Hotel Systems, Jumeirah GroupSession Topics Include:Managing Change Before Change Manages You - The audience will be led through an interactive workshop to help better-understand the dynamics of change and how to manage it more effectively.Don't Get Angry, Get Approval! - A panel of asset managers will help the hotelier learn how to present their request in the right way and win approval from the owner.Exploiting the Connected Hotel - This session will analyze the myriad security issues commonly afflicting connected devices, including those used in hospitality.Update: Current and Future HTNG Workgroups - Receive updates on the activities of active workgroups as well as new workgroups in the incubation stage.For a full agenda and up-to-date list of speakers, please visit the HTNG Middle East Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

HTNG's New Platinum Plus Program

HTNG · 8 November 2016
Hotel Technology Next Generation (HTNG) announces Platinum Plus Program for members to begin 2017.HTNG's new Platinum Plus Program will allow members to arrange private meetings with the HTNG Board of Governors either face-to-face or via teleconference. This program is available to Platinum members only; however, corporate and corporate start-up members are eligible and encouraged to upgrade their memberships to participate in this program.Face-to-face meetings will be 60 minutes and teleconferences will be 45 minutes. The HTNG Board of Governors consists of 22 CIO's and other senior executives from hotel companies around the world and represents over 2.5 million hotel rooms globally. Presenting to these individuals provides an outstanding opportunity to companies new to the industry, companies with a new solution or companies interested in brainstorming new approaches.There are a maximum of four (4) spots available for selection in 2017 (combination of face-to-face and teleconference). HTNG will secure spots on a first come, first served basis.For more information or to secure your slot, visit HTNG's Platinum Plus Webpage. Benefits of Platinum MembershipHow can your company benefit from a Platinum Membership?Membership covers all employees of your company and includes participation in both forumsDiscounts on conferences & sponsorshipsPriority on sponsorship opportunitiesOverall greater exposure through logo placement on website and other marketing materialsRecognized support of the industry###

Innovative Topics On Hotel Technology Trends At Bangkok Conference

HTNG ·17 June 2016
Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announced the agenda for next month's conference in Bangkok. HTNG has lined up an impressive list of experts to speak on current important topics in technology for the hospitality industry. Space in the exhibit hall is already sold out and the number of regional attendees is on the rise, forecasting the largest Asia-Pacific Conference HTNG has ever seen."Our conferences are dedicated to supporting hoteliers and their need to learn about technology trends and address industry challenges," says Michael Blake, CEO of HTNG. "This year's program does just that for the Asia-Pacific region, indisputably making it our best conference ever!"Focusing on emerging and ongoing business issues technology can address, HTNG produces conference programs that help attendees stay up-to-date on technologies that drive business. The association's conferences have become critical events for hospitality professionals who want to maximize the value their companies gain from technology. Session items on this year's agenda include:Rethinking Guest Facing Technology - This session will take a fresh look at the state of guest-facing technology and where as an industry we are headed in the coming years.UX = ART + Science + Technology - Listen to an expert from Infogain present the key to a successful user experience using a clever amalgamation of art, science and technology for use in the travel and hospitality sector.CHTA Update - The China Hospitality Technology Alliance's CEO will provide an update on how CHTA continues to grow and prosper in the Asian Hotel Technology industry.The Cloud Imperative - Oracle's Perspective - Get Oracle's perspective on the cloud, the types of cloud services that are available for enterprises, security, expandability, scalability and key considerations as hotels consider moving operational platforms to the cloud.A Case Study in Cloud Migration - The CEO of Tune Hotels will share his company's recent journey down the path of cloud migration - the good, the bad, and the ugly.The Moderators Become the Panelists - Four consultants talk about their experiences, expertise and the challenges faced while working in hospitality.Automatic Authentication - This session dives in on how hotels can make it easier for guests to connect to Wi-Fi as it is to connect to cellular networks.IT Leadership Panel - Top-level hotel IT executives discuss their biggest challenges, issues and concerns.The conference content comes from industry expert speakers including:Michael Blake, CEO, HTNGMartin Bookallil - VP Information Technology Asia-Pacific, Marriott InternationalMatthew FitzGerald - Systems Engineering Manager, Ruckus Wireless, Inc.Sanjay Garg - Senior Product Manager - Hospitality Solutions, Aruba NetworksFraser Hickox - Managing Director, The Conceptual GroupTed Horner - Managing Director, E. Horner & Associates Pty LtdDayna Kully - Co-Founder, 5thGenWirelessAndy Langston - North American Enterprise Account Manager, Aptilo NetworksEdward Malinowski - Chief Information Officer, Shangri-La Hotels & ResortsTerence Ronson - Owner, Pertlink LimitedSumit Sheth - Head - Creative Engineering, InfogainDavid Sjolander - COO, HTNGGrahame Tate - Vice President Hotels Asia Pacific, OracleFrank Trampert - CEO, Tune HotelsJing Zhu - CEO, China Hospitality Technology AllianceRegistration: Conference registration is open to any full-time employee of a company that owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility. For more information or to register, click here.Product and service providers who would like to participate in promotional opportunities at the conference can find out more at the sponsorship page of the event website.

Hospitality Technology Magazine & Hotel Technology Next Generation announce Plans to merge North American Conferences

HTNG ·22 April 2016
Hospitality Technology magazine (HT), a multi-media B2B brand serving the hotel and restaurant technology industries, and Hotel Technology Next Generation (HTNG), a global not-for-profit trade association run by and for the benefit of hotel IT executives, have announced plans to merge their North American hotel technology conferences. HT's existing Hotel Technology Forum (HTF) and HTNG's North American Conference provide education and networking for the hotel technology industry. The combined event will leverage the strengths of the two organizations to create a single conference produced by HT magazine -- Hotel Technology Forum: the official HTNG North American Conference.The new conference will be produced annually each spring, beginning in 2017, and will feature an expanded program for education and networking. It will leverage the best elements of both entities, including HTNG's strong relationship with technology suppliers and hoteliers, and HT's engaged community of senior-level hotel technology executives."Collaboration is central to everything we do as an association," says HTNG CEO Mike Blake. HTNG's flagship North American Conference is one of four global membership conferences the association produces each year. "Partnering on the production of our North American event will allow HTNG to focus on what it does best - provide educational opportunities and develop standards for its members and the industry at large. We're particularly excited to align with HT, given its respected position as an objective media brand and long-established success in producing events for the hospitality technology industry." HT magazine, which celebrates 20 years in publication in 2016, produces three events annually for the hospitality industry, including HTF since 2004, and MURTEC(r) (Multi-Unit Restaurant Technology Conference), which in March celebrated 21 years as the "gold standard" restaurant IT event.The announcement, made at HT's 2016 HTF (April 20-22, 2016; Ritz Carlton Laguna Beach), is part of a larger strategic alliance that positions HT as the official industry publication for HTNG. Through the relationship, HT will feature exclusive HTNG news in its print magazine and website, and will partner with HTNG on research and education for the hotel industry.HTNG's workgroup meetings will be a staple of the new HTF, along with dynamic keynote speakers, targeted educational sessions, and HT's exclusive research, the annual Lodging Technology Study. "Hotel technology executives rely on HT to provide them with the objective guidance they need to make smart choices, and access to the providers of those solutions," says HT editor-in-chief Abigail Lorden. "Aligning with HTNG enables HT to get closer to the industry it serves, so that we can produce even better education and networking opportunities than we can today."This announcement comes on the heels of merger of HT's parent company Edgell Communications with Stagnito Business Information in February 2016. Its combined assets and brands makes Stagnito Business Information + Edgell Communications the most comprehensive b-to-b information, media, and marketing resource serving retailers and their supplier/distributor partners in the North American grocery, convenience, big-box retail, specialty/apparel, hospitality, and pharmacy markets.The location, agenda, and sponsorship opportunities for the 2017 Hotel Technology Forum: the official HTNG North American Conference will be announced later this year on HT's website, and on HTNG's website, Hospitality TechnologyHospitality Technology (HT) is the only publication dedicated to covering the role of information technology in improving business performance for hotel and restaurant operators. The Hospitality Technology editorial portfolio includes: a print publication that publishes nine times annually and reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC(r), Hotel Technology Forum and Restaurant Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Visit Hospitality Technology online at Hospitality Technology is published by Stagnito Business Information + Edgell Communications, headquartered in Deerfield, Illinois.About Hotel Technology Next Generation (HTNG)The premier technology solutions association in the hospitality industry, HTNG ( headquartered in Schaumburg, Illinois, is a self-funded, nonprofit organization with members from hotel and hospitality companies, hospitality technology vendors, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry. Currently more than 400 corporate and individual members from across this spectrum, including most of the world's leading hotel companies and technology vendors, are active HTNG participants.CONTACTS:FOR HTNG: Hanna Schiller, Senior Marketing Manager | | 847.303.5560 x215FOR HT MAGAZINE: Abigail A. Lorden, editor-in-chief, HT | | 973.607.1358

Page Petry joins the HTNG board of Governors

HTNG ·14 March 2016
CHICAGO - Hotel Technology Next Generation (HTNG) announces an addition to its Board of Governors, the key direction-setting body for the organization. Consisting of CIO-level hotel IT executives from 20 of the world's leading hotel groups, it has the technology responsibility for over 3 million guest rooms. The election of Page Petry as Governor further solidifies HTNG as the leading hospitality technology association in the industry.Page Petry is the Chief IT Officer of the Americas at Marriott International in Washington D.C., where she is charged with directing key initiatives from conception to completion, with responsibility for 3500 hotels that span from Canada to Argentina.Ms. Petry joined Marriott in 1979 and has held positions of increasing responsibility in several areas including Hotel Operations, Customer Call Centers and Regional Information Systems. Following her initial eleven year tenure with Marriott, Page worked with Fannie Mae and Varsity, an internet start-up company before rejoining Marriott in 2000 as the Regional Director of Information Resources (IR) North American Lodging Field Services for the Southeast Region. In 2006 Page's accountabilities were expanded to include the North American portfolio as the Senior Vice President, IR North American Lodging Field Services. Under her leadership the organization continued to develop as a best in class Shared Services organization with skilled resources providing IT leadership throughout North America. In 2010 Page joined the Americas Continent organization as the Chief Information Resources Officer- Americas. Over the last four years Page has led the IT integration for the Autograph Collection, Gaylord Hotels and Delta Hotels and Resorts. In 2011, Page was honored with a place on Computerworld's Premier 100 IT Leaders.For more information and the full list of Board members, visit to a web page:

INTEREL Water Management System Named Top Hotel Technology Innovation by HTNG Members

HTNG · 7 March 2016
CHICAGO - (March 3, 2016) - Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announced that its members have awarded the 2016 "TechOvation Award" to the INTEREL Water Management System.The First Runner-Up innovative solution was Relay, delivery robot for hotels by Savioke, and the Second Runner-Up was Travel Tripper's Travel Tripper Rate Match. HTNG CEO Michael Blake, Hospitality Technology Editor-in-Chief Abby Lorden and emcee Nick Price, presented the awards at the annual HTNG North American Conference in Amelia Island, Florida on March 3rd, 2016."We at INTEREL truly appreciate the support and validation of HTNG and the hospitality industry's technology leaders", said CEO Florian Gallini in accepting the award. "We trust the industry will recognize the immense opportunity for water savings and sustainability that the INTEREL Online Water Management System delivers and the social responsibility that comes with it."The INTEREL Water Management System is the world's first TCP-IP based hospitality guestroom water management solution. It delivers precise, intuitive and attractively designed capacitive touch, icon-based guestroom basin and shower control panels, combined with a future-proof, innovative electronic water valve controller.The first runner-up technology from Savioke was Relay, delivery robot for hotels is the first autonomous robot for hotels. It delivers amenities to guest rooms quickly (typically under 5 minutes), delighting guests and leaving staff free to interact with guests.Travel Tripper's solution Travel Tripper Rate Match is a price matching widget installed into a hotel's booking engine. When a guest checks for rates availability, the widget instantly compares the hotel's current rate with several OTAs.HTNG's TechOvation Award is the next generation of the association's hospitality technology innovation competition, which launched seven years ago as the "Most Innovative Hospitality Technology Award." Proudly, this event continues to acknowledge and gratify top technology innovation within the hospitality industry. Together with official media partner Hospitality Technology, this year's event featured 15 contestants who presented their most innovative solutions for 2016 in a five-minute timeframe on stage. From the pool of presented hospitality technologies, three finalists were selected by a panel of hospitality IT executives and consultants. The three finalists continued on to a final round where the entire audience at the HTNG 2016 North American Conference determined the ranking of the final three.The winner and runners-up can immediately start using the award's seal on product promotional information and packaging. The association's website has information about all 15 contestants at

Fresh and Innovative Program to Be Offered at Hospitality Technology Conference

HTNG ·13 January 2016
E+C=M2OpenTravel's Architectural Direction; Moving Beyond XML MessagingThe Cloud Imperative - Oracle's PerspectivePCI Security Council PresentsPhysical Security in HospitalityThe Third Generation of PaymentsVirtual Reality: Not Just for Gamers AnymoreWi-Fi and Big Data - How to Capitalize on the InvestmentsIn addition to some of these topics, the first day of the conference will also consist of working meetings of HTNG member volunteers who have formed teams to solve hospitality technology problems such as lightweight messaging, scalable cellular service and more. Leaders from the Software Resource Team and the Infrastructure Resource Team will update attendees on current activities and recently published documents, all of which can aid hotels in choosing the appropriate technologies for their properties.The conference also will feature HTNG's TechOvation Award competition, recognizing the top cutting-edge technologies introduced in the past year. Fifteen participants will compete through live presentations in a qualifying round on Wednesday March 2. Three finalists, selected by an industry expert judging panel, will then present to the general session on Thursday March 3, with the winner chosen by live audience voting.The HTNG North American Conference will be in Amelia Island, FL at the Omni Amelia Island Plantation Resort from March 1-3, 2016. The program and speakers are subject to change. For information or to register, visit

HTNG Success Story of Member Collaboration

HTNG · 3 December 2015
which collects guest credit card information on more than a billion transactions a year--has made hotels an easy and high-profile target for hackers. Personal information collected by one supplier's hardware may be sent through another supplier's system before being stored in a third supplier's database. Therefore, over the past few years, various system providers have come together to make guest privacy and data security top priorities.Delaware North and Springer-Miller Systems used the HTNG payment integration standard for a hotel's property management system and its payment gateway to exchange and store guest data. One step of the solution that will be implemented is tokenization, which is the process of converting credit card numbers to a data proxy. This token is stored in business systems and thus removes the liability of storing cardholder data in the property management or point-of-sale systems. HTNG has adopted and endorsed tokenization as the basis of the industry's card data protection solution.Once the practice is adopted by a large number of providers, hotels will be that much closer to ensuring their guest data is protected to the fullest extent. Chris Donahue, Director of Product Management at Springer-Miller Systems, says, "When you look at it historically, integration has evolved incredibly. Before HTNG, two companies would sit down and spend months developing an API and then many more months building it. Now that we've got standards, you grab the specifications and you're in building mode rather quickly." Joe Rembold, Solutions Architect at Delaware North, adds, "Some of the workgroups have created a solution for something that isn't even a problem yet."View the full guest data security story.HTNG encourages other member companies to submit success stories by emailing Interested members will be asked to submit a success story form that will be reviewed for consideration by HTNG's Vendor Advisory Council, which is intended to help HTNG better address the needs and concerns of members who are technology providers.For more information, visit

HTNG Announces Keynote Speakers for Its Flagship Conference

HTNG · 1 December 2015
Henry Harteveldt is a well-known analyst and advisor in the travel industry, named by Skift as one of its 30 "movers and shakers" in May 2014. Harteveldt's keynote, "The Three I's Influencing Hotel IT," will discuss how three factors driving the future of the hospitality business - immediacy, inspiration and individualism - both arise from improved lodging IT capabilities and impact IT systems during the next few years. Prior to his career as an analyst, Harteveldt spent more than 15 years in marketing, planning, distribution and strategy roles at companies such as TWA, Continental Airlines, the Trump Organization, the Fairmont Hotel Management Company and GetThere. After spending 11 years as head of Forrester Research's global travel research practice, Harteveldt launched Atmosphere Research in September 2011 to fill the void when Forrester exited this space. Atmosphere Research provides research and perspective to the global travel industry, distilling relevant emerging trends and opportunities in marketing, distribution and industry technology topics.Jennifer B. Kahnweiler, Ph.D., Certified Speaking Professional, is a bestselling author and global keynote speaker known as the "champion of introverts." In addition to her latest book, The Genius of Opposites, she is author of the bestsellers The Introverted Leader and Quiet Influence, which have been translated into 16 languages. Kahnweiler has worked with hundreds of organizations including GE, CNN, NASA and the CDC. She is a faculty member of the American Management Association and has been featured in Forbes, Time Magazine and The Wall Street Journal. She focuses on helping introverts and extroverts better understand one another to leverage their strengths and create strong teams in the workplace. By becoming "introvert-friendly," companies draw the best from all employees. This leads to more innovation, employee satisfaction and higher levels of productivity. A company will be more successful and its employees happier in working for a business that understands them."We have created a fresh program to provide members with strategic content that will guide technology decisions and planning as well as optimize the performance of their organizations," says Michael Blake, HTNG's CEO. "We expect record-breaking attendance at the 2016 North American Conference and aim to deliver an agenda that fills the needs of both hoteliers and technology providers." Other topics that will be covered at the conference include scalable cellular networks, PII protection, virtual reality, 3D printing, security, Internet of Things, big data, payment technologies and more.Conference registration is open to any full-time employee of a hotel owning, management or franchising company. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.The HTNG North American Conference will be in Amelia Island, FL at the Omni Amelia Island Plantation Resort from March 1-3, 2016. The program and speakers are subject to change. For information or to register, visit

My first one hundred days at HTNG

HTNG ·By Michael Blake
Michael Blake, the new CEO of Hotel Technology Next Generation (HTNG), shares with Hotel Yearbook readers his vision for the organization.

HTNG Adds Strength To Its Board With New Members

HTNG ·12 November 2015
CHICAGO - Hotel Technology Next Generation (HTNG) announces additions to its Board of Governors, the key direction-setting body for the organization. Consisting of CIO-level hotel IT executives from 21 of the world's leading hotel groups, it has the technology responsibility for over 3.5 million guest rooms. The election of Todd Davis and Wendy Mertz as Governors and John Burns as an Executive Advisor further solidifies HTNG as the leading hospitality technology association in the industry.Todd Davis is Chief Information Officer for Choice Hotels International. In this position, Davis establishes and oversees the company's global information systems strategy on operations, information security and data privacy, global infrastructure, corporate systems and business intelligence solutions. He has been with Choice Hotels for 20 years and immediately prior to joining Choice, he was an engineer for Electronic Data Systems (EDS) Cendant Corporation. Davis is a graduate of Northern Arizona University, where he earned his Bachelor's degree in Business Administration with emphasis in hotel and restaurant management. He currently serves on the Northern Arizona University School of Hotel and Restaurant Management and Computer Information Systems Advisory Boards.Wendy Mertz has more than 25 years in the hospitality industry in a variety of positions and companies including Walt Disney World, Disney Cruise Line, Marriott and PricewaterhouseCoopers. She joined Hard Rock in 2000 where she directed the implementation of a variety of systems and created the system standards for Hard Rock Hotels. In her current role, she co-heads the IT department where she has financial and overall responsibility of both long and short term application strategies associated with the selection, implementation and support of restaurants and hotels. Mertz holds a Bachelor of Science degree from Rochester Institute of Technology in Hotel and Resort Management.In addition to the new Governors elected, the Board also appointed John Burns as an Executive Advisor. Executive Advisors attend board meetings, serve on many board-appointed committees, and may act as board liaisons for HTNG workgroups.John Burns established Hospitality Technology Consulting to help hotels and other travel companies deal successfully with electronic travel distribution in May 1992. Burns is a Co-Founder of HTNG. In 2006, he was inducted into the HFTP International Hospitality Technology Hall of Fame. That year he also received the International Society of Hospitality Consultants' Pinnacle Award. Burns began his hotel management career at university conference centers before he moved to Hyatt as a Director of Sales in Vancouver and then at Hyatt HQ in Chicago. From there he moved to THISCO (now Pegasus Solutions) as its VP-Product Development, and then moved to technology-innovator INTRICO. He also worked as Director of Reservations at Ramada, Inc., then later became Director of Property Systems Support.For more information and the full list of Board members, visit to a web page:

Top Hotel Technology Innovation To Be Chosen At HTNG North American Conference

HTNG · 3 November 2015
Hotel Technology Next Generation (HTNG) announces the launch of the 2016 TechOvation Award competition. HTNG will build on last year's successful revamp of the TechOvation Award, and five previous years as the Most Innovative Hospitality Technology Award competition, to showcase the latest technology solutions and services launched for hospitality over the past year."The changes we made for last year's TechOvation Award competition were well received by attendees and contestants alike, so we will continue with the format that allows vendors to present their cutting-edge technology again this year," says Michael Blake, Executive Vice President & CEO of HTNG. "The presentations deliver an overview of the latest innovations, and the live voting process allows HTNG members to voice their opinions and support emerging technologies that will drive better guest satisfaction."In the competition's qualifying round, HTNG member and nonmember entrants will make a five-minute "elevator pitch" before a live audience of conference attendees. A judging panel of senior hospitality IT executives will select three finalists to repeat their presentations in the general session on the next day, where the full audience will pick the winners in a live poll.In addition to receiving a trophy during a ceremony at the conference, winning technologies will be featured in an article by the competition media sponsor Hospitality Technology magazine, announced in an HTNG press release and promoted through HTNG's website and social media. "HT's research shows that hotels will increase their investment in technology in 2016, and they have a long list of objectives that include bandwidth, in-room technology projects and mobility, among others," says Abigail A. Lorden, Editor-in-Chief of Hospitality Technology magazine. "We're excited to be the media sponsor of HTNG's TechOvation Awards, and cover how the technology supplier community is driving innovation to help hotels exceed their IT objectives."Michael Cohen, SVP Key Accounts of Interel, last year's TechOvation Award winner, adds, "As an active vendor member of HTNG, Interel has repeatedly experienced the industry impact and value delivered by our consistent involvement in the HTNG global events. Our participation and eventual selection as the winner of the inaugural 2015 HTNG TechOvation Awards has been a tremendous global momentum builder for our firm and a strong validation for our connectBsmarttm "beacons as infrastructure" enabled Guest Room and Energy Management solutions."For full rules, entry fees and more information about the competition, visit the award website at to a web page:

HEDNA And HTNG Publish Virtual Payment Cards Best Practices Guide

HTNG ·13 October 2015
CHICAGO - The Hotel Electronic Distribution Network Association (HEDNA) and Hotel Technology Next Generation (HTNG) have jointly published a new edition of HEDNA's best practices guide for virtual payment card use, Virtual Payment Cards: A Handbook for Hoteliers. The document will help hotels understand the challenges associated with virtual payment cards, address relevant issues when engaging with distribution partners and develop suitable operational policies. Additionally, as providers across the booking network update their systems in accordance with the new HTNG specifications, this shared set of enhancements will provide an efficient and common method for delivering the information that hotels need to process virtual payment cards appropriately.Virtual payment card use is likely to become more widespread throughout hospitality in the future. Unlike traditional credit cards used by guests to pay for their own hotel charges, virtual payment cards are used by third parties to pay for some guest charges. It is difficult for hotels to differentiate a virtual card from a traditional card based on the information on a reservation. There is no systematic way to communicate the special handling requirements of virtual card transactions.David Cabreza, HEDNA Board Member and Chairman of HEDNA's Payments Forum, said, "Recent growth in virtual payment card usage has amplified the industry's need for operational guidelines and a solution to the current data limitations relating to virtual payments. This joint document and development specifications for hotel booking and payment systems are an important step towards an industry standard." David Sjolander, Chief Operating Officer of HTNG, adds, "This white paper is a great example of leading hotel associations and their members collaborating to address shared issues, enable greater efficiency and improve guest service."In creating this handbook, HEDNA and HTNG sought input from their members, including hotel chains, payment providers, global distribution systems (GDS) and software/application providers. Both associations encourage the widest possible dissemination of the document and adoption of the specifications, which are available to the public: Virtual Payment Cards. A Handbook for Hoteliers, HTNG Virtual payment cards 2015A Technical Specification.Find more information about the Virtual Credit Cards workgroup at See to find out more about the HEDNA Payments Forum

HTNG Releases EMV Hospitality White Paper

HTNG · 7 October 2015
Hotel Technology Next Generation (HTNG) announces the release of the EMV for the US Hospitality Industry white paper, produced by the Secure Payments Framework working group. The document clears up the confusion surrounding EMV and provides hoteliers with valuable information they can use to prepare for EMV at their hotels.New rules issued by the major card brands in the United States related to EMV technology went into effect on October 1, 2015. The rules have generated a lot of questions from hoteliers trying to understand what EMV is and what they need to do to support it. EMV refers to a set of technical specifications for processing payment transactions via smart cards (alternatively called chip cards or EMV cards). A smart card contains a chip on the card that stores the credit card information needed to process payment transactions. This data is encrypted and virtually impossible to counterfeit, making it a much more secure alternative to the traditional magnetic stripe for storing sensitive credit card information.Larry Gorman, Senior Director, Enterprise Architecture and Research at SkyTouch Technology and Secure Payments Framework Workgroup Co-Chair said, "There's perhaps nothing more important to hospitality than securely processing payment transactions, so this is a natural area for HTNG to focus on. The white paper provides hoteliers with crucial information needed to make the right decisions when purchasing payment-related technology, and is just one example of the important role HTNG plays in the hospitality industry."To encourage adoption, card brands have shifted liability to noncompliant merchants for fraudulent activity that could have been prevented with EMV. Although many of us may have heard this referred to as the "EMV mandate," nothing is being mandated or required with this liability shift. Hoteliers can choose to pursue or not pursue EMV. Their decision will in no way impact credit card processing rates, and no fines will be levied if merchants do not accept EMV cards.John Bell, Founder of Ajontech LLC and Co-Chair of the Secure Payments Framework Workgroup commented, "EMV is a complex topic and it is not always apparent how the move to EMV impacts the businesses in our industry. HTNG has tried to address these concerns by assembling a team of industry experts to answer the primary questions being asked by HTNG constituents. The result is a great example of how HTNG can bring hoteliers and their partners together to address and inform about technology change and its impact on our industry."Available to the public, the EMV For the US Hospitality Industry white paper provides full details on the rules, processes and recommendations regarding the use of EMV cards and payment terminals. To learn more about the HTNG Secure Payments Framework workgroup, visit their web page:* * * * *

European Conference Agenda To Cover A Wide Range Of Hospitality Technology

HTNG ·22 September 2015
CHICAGO - Hotel Technology Next Generation (HTNG) has published the agenda for the European Conference on 20-22 October at the Hyatt Regency Nice Palais de la Mediterranee in Nice, France. HTNG has put together a notable list of speakers to address today's important topics in technology for hospitality.HTNG generates conference programs that help attendees stay current on emerging technologies that drive business by focusing on continuing issues that technology can address for hotels. The events have become critical for hospitality professionals who want to capitalize on the value their companies gain from technology. Session topics for this conference agenda include:Constructing a Legacy of Value: How Technology Equals Strategy for Business - IBM keynote speaker Bruce Speechely will evaluate the technology outlook, apply those insights to the broader hospitality industry and visualize how technology might appear through the lens of the guest.Going Digital - Deloitte Consulting's Amitava Chatterjee will examine the hotel industry's digital transformation.Power Without Wires - The VP of Market Development at the Wireless Power Consortium will demonstrate how wireless power can be applied to many aspects of technology in hotels.Hotel Trends and Performance Outlook for Strategic Decision Making - STR Global will examine quantitative hotel benchmark performance, census and pipeline with particular focus on Europe.The Evolving Security Landscape - An expert from Trustwave will share the latest developments in network security threats facing the hotel industry and how to defend against them.How Network Intelligence Can Transform the Guest Experience - The Director of Mobility Solutions at Cisco Systems, Inc. will show how hotels can keep up with guest mobile devices, which have become the primary channel for interaction with customers in all markets.The Sharing Economy: Creating New Business and Damaging Existing Ones - This session will address the growing impact of disruptive technology and the sharing economy on the hotel industry.IT Leadership Panel - CIOs from leading European hotel companies will discuss their top priorities and strategies.The first day of the conference will feature deep-dive technology session topics such as door lock security, Wi-Fi authentication strategies, moving the PBX to the cloud, location based services, streamlining the guest check-in process and more. Industry expert speakers include:Bruce Speechley - Vice President, Travel & Hospitality, IBM CorporationAmitava Chatterjee - Director of Travel, Hospitality and Leisure Industries, Deloitte ConsultingCeline Vadam - Business Development Manager, STR Global Charles Henderson - Vice President, Managed Security Testing, Trustwave Akina Ho - VP of Strategy & Global Business Development, FCS Computer Systems Sdn. Bhd.Tareq Ayub - Director, Travel Industry Strategy, Microsoft CorporationSatish Iyer - Director of Mobility Solutions, Cisco Systems, Inc.John Perzow - VP Market Development, Wireless Power ConsortiumJan Jaap van Roon - CEO, IreckonPaul Squires - EMEA Hospitality BDM, HPMatthew FitzGerald - Systems Engineering Manager - Hospitality, Ruckus Wireless, Inc.Graeme Powell - Founder, VeridicumArmand Rabinowitz - Innovation Architect, Hyatt Hotels CorporationJeremy Ward - COO, iRiS Software Systems Ltd.Michael Zetterlund - Product & Marketing Director, Ariane SystemsAlbert Maes - Regional Director of IT - ECE, Starwood Hotels & Resorts Worldwide, Inc.Perry Correll - Principal Technologist, XirrusConference registration is open to any full-time employee of a company that owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility. For more information or to register, visit and service providers who would like to participate in promotional opportunities at the conference can find out more at the sponsorship page of the event website.

HTNG Names New Board Member From Starwood Hotels & Resorts

HTNG ·21 September 2015
CHICAGO - Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announces an addition to its Board of Governors; Mark McBeth, Vice President IT at Starwood Hotels & Resorts Worldwide, Inc.As a Vice President, Information Technology for Starwood Hotels & Resorts, Mark McBeth is responsible for the development and support of property IT standards and strategies across Starwood's nearly 600 hotels and resorts in North America. Mark is a seasoned industry veteran with more than 40 years of experience in the hospitality industry, 35 of which have been dedicated to property technology. He began his IT career with Sheraton Hotels in 1980 and played an influential role in growing the brand's IT footprint in North America through the 80s. He joined Westin Hotels in 1996 and has been with Starwood since the company's formation in 1998. He is based in the company's global headquarters in Stamford, CT."HTNG welcomes this new addition to the Board of Governors," said Michael Blake, Executive Vice President and CEO of HTNG. "Starwood Hotels & Resorts is a major hotel company with a diverse portfolio of properties around the world. We are fortunate to have the support and representation from Starwood on our Board of Governors as we continue to foster relationships with technology vendors and encourage innovation going forward."


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