Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and technology-focused. Meeting challenging standards for sustainability and energy conservation, EXchange is also innovating with guest and staff-facing technology - using tablets to communicate with guests in each of its 202 rooms, and investing in ALICE's operations platform that empowers hotel staff to deliver on the hotel's promise of the best of past and present.
Prior to opening in August 2018, the hotel had been looking for ways to ensure seamless communication between staff. Hotel management had considered implementing HotSOS, but selected ALICE for its "one-stop-shop" of operations and engagement tools.
Since launching ALICE, EXchange Hotel staff now enjoy clear communication and task tracking with ALICE's digital ticket dispatching and to-do lists. Radios are now only used for emergencies or communication within a department, benefitting the property in many ways, especially because radio chatter is no longer overheard by guests. Operations Manager Bonnie Li appreciates the accountability provided by the ability to dispatch tasks directly to staff: " I love that there is always one person taking ownership of each issue and follow through," she says.
Bonnie is not only wowed by the product but also by ALICE's support team: "Sometimes I don't even know what ALICE can do for me. So I have a conversation and tell them what I am trying to achieve, they will walk through the process with me and ensure the system compliments our path to the goal."
ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry, working with many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.
For more information, visit https://www.aliceplatform.com.