“We Love ALICE Because It’s a One-Stop Shop”

ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a convenient application for guests.

Visit us at HITEC booth 1514
20 March 2019

ALICE logo

The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and technology-focused. Meeting challenging standards for sustainability and energy conservation, EXchange is also innovating with guest and staff-facing technology - using tablets to communicate with guests in each of its 202 rooms, and investing in ALICE's operations platform that empowers hotel staff to deliver on the hotel's promise of the best of past and present.

Prior to opening in August 2018, the hotel had been looking for ways to ensure seamless communication between staff. Hotel management had considered implementing HotSOS, but selected ALICE for its "one-stop-shop" of operations and engagement tools.

Since launching ALICE, EXchange Hotel staff now enjoy clear communication and task tracking with ALICE's digital ticket dispatching and to-do lists. Radios are now only used for emergencies or communication within a department, benefitting the property in many ways, especially because radio chatter is no longer overheard by guests. Operations Manager Bonnie Li appreciates the accountability provided by the ability to dispatch tasks directly to staff: " I love that there is always one person taking ownership of each issue and follow through," she says.

Bonnie is not only wowed by the product but also by ALICE's support team: "Sometimes I don't even know what ALICE can do for me. So I have a conversation and tell them what I am trying to achieve, they will walk through the process with me and ensure the system compliments our path to the goal."


ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.'s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

For more information, visit https://www.aliceplatform.com.

Return to overview


104 W 27th St
New York, NY 10001
United States
Phone: 212-579-2861

Lola Feiger

Digital Marketing
New York, NY United States