Whether we like it or not, we are living in a mobile-first, self-service world. From dating apps to online shopping, app-based taxi service and food delivery, mobile check-in and more — the modern consumer has demonstrated a decided preference for on-demand, uninhibited access to services via mobile devices. This trend has quickly worked its way into the hospitality industry, breaking down the traditional hotel service-model to one which is more personalized, intuitive, responsive and friendly to self-service. With the influx of tech-savvy, millennial consumers, we're witnessing a new wave of travelers who prefer mobile/app check-in, self-service kiosks, virtual keys on their smartphones, text-based communications with hotel properties and more.
To help hoteliers meet the emerging needs of modern guests, StayNTouch has released their latest guide, titled, How Mobile and Self-Serve Technology Can Set Your Hotel Apart from the Competition.
"Most hoteliers are aware that mobile can be a powerful tool to reinforce the guest experience and promote loyalty," explains Jos Schaap, the company's CEO. "But mobile can also be used to address pain points in guest service and interactions, such as long wait times or special requests. In fact, opportunities for hoteliers to harness mobile tools arise throughout the entire guest journey, including booking, pre-arrival, on-property, and post-stay."
To derive maximum benefit from mobile, hoteliers will need to select and integrate solutions that encompass not only the guest experience, but that also increase staff efficiency and operations, creating a unique stay that is reflective of their brand promise. This unique guide reveals the actionable tactics that hotels can use to stand out from the crowd and keep guests coming back.
To download How Mobile and Self-Serve Technology Can Set Your Hotel Apart from the Competition CLICK HERE.
StayNTouch provides a next generation and fully cloud mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Developed in 2012 as a fully mobile solution, StayNTouch currently powers over 97,000 hotel rooms globally. Backed by a team of professionals with deep roots in the hospitality industry, StayNTouch is a trusted partner to many of the most
forward-thinking hotels, resorts, and casinos in the industry: including Yotel, TWA, First Hotels, Conscious Hotels, Valencia Hotels, Modus hotels and MGM Resorts.