This integration will allow a hotel's guests to send messages and requests, which hotel staff can receive and respond to via the Loop platform, from a wide range of preferred guest channels including SMS, Facebook Messenger, Twitter Direct Messages, and more. Hoteliers will also have the flexibility to embed guest communications and guest requests into their own app, through existing in-room tablets, or via a mobile browser; and directly interact with the hotel through KNOW Service.
"Guests are demanding the convenience of messaging on their preferred channel while hotels are demanding back-end technology which drives efficiency and cost-savings", commented Jordan Parsons, CEO at Benbria. "We pride ourselves on the growing number of guest-facing messaging channels that connect to our platform, which can be conveniently managed via our Loop Inbox by teams of any size. This integration with Knowcross means hoteliers can have the flexibility of using an omni-channel messaging solution while leveraging the efficiencies of world-class software which automates the handling of guest requests, complaints and maintenance jobs".
Hoteliers using the combined Benbria and Knowcross platform will have access to a solution that simply outperforms others on the market today. By leveraging the omni-channel capabilities of the Loop platform, hoteliers can now make a one-time investment in a solution that is scalable to the ever-growing number of messaging channels that guests are demanding from the hotels to engage. With the ability to send requests directly into KNOW Service, they can drive efficiency and deliver faster service, which enhances the guest experience and has significant impact on the bottom line.
"KNOW Service is a very well-known solution and has consistently empowered hotels to reduce guest service time, increase staff productivity, minimize delays and wrong deliveries, identify trends, and analyze performances automatically" noted Nikhil Nath, CEO and Founder of Knowcross. "With the Benbria integration, we are pleased to provide hotels with an integrated guest-facing solution that is flexible and scalable, further enhancing the guest experience deliverance by hotels".
Hoteliers interested in adding Loop's guest-facing messaging solution to their current KNOW Service system can speak directly with their Knowcross account executive, email firstname.lastname@example.org or call +1 866 601 5669.
For Benbria clients interested in learning more about Knowcross and integration options for their existing Loop configuration may speak with their dedicated customer success manager, send a text message to +1-(613)-900-5856, or send a message via Facebook or Twitter.
Benbria is a leader in omni-channel customer experience measurement and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the company's Loop® platform enables brands to capture real-time insights into the customer experience as well as message with them to engage or recover. The platform also directs this real-time customer feedback, requests, concerns, suggestions, and positive input to the right team members to deliver a timely and informed response.
With over 1,400 client locations in 20 countries and a network of 10 global sales partners, Benbria offers both global reach and local expertise within multiple markets and verticals. For more information, visit www.benbria.com.
Benbria, Loop, Get in the Loop, and Keep Us in the Loop, Loop Messenger, Loop Pulse, and Loop OnDemand are registered trademarks of Benbria Corporation. All other trademarks are the property of their respective owners.
Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.
The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world's most well-known brands including Rosewood, Hyatt, IHG, Hilton, Kempinski, Carlson Rezidor, Shangri-La, Oberoi, Taj, Hoxton, and Aqua-Aston; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, Faena Miami, The Ned London, The Curtain London, The Halkin London, Le Bristol Paris, and Dolder Grand Zurich.
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