LuMINN Hotel Minneapolis is Elevating Guest Engagement via Intelity/INNCOM Integration

Guests are controlling room lighting, temperature, alarm clock and more PLUS accessing hotel services and information directly from the Intelity bedside tablet

24 May 2018
Intelity Honeywell

Orlando, Fla. and Niantic, Conn -- Guests staying at the LuMINN Hotel Minneapolis, an Ascent Hotel Collection Member, are controlling their room environments and engaging with the property in exciting new ways. Since adding Intelity ICEbedside tablets to each guestroom – which are interfaced to the INNCOM by Honeywell Integrated Room Automation Systems (IRAS) – guests are controlling room temperature, lighting, and alarm clock directly from in-room tablets. Guests can also access the hotel"s mobile app, powered by Intelity, which provides a direct link to hotel information, services, concierge, transportation, maps, directions and more.

"Adding ICEbedside tablets to each room brings another element to the guest experience," said LuMINN Hotel Minneapolis Owner Harshal Patel. "Today, everyone is tech savvy and has a smartphone or tablet. Enabling guests to use an in-room iPad as an alarm clock or to request amenities or control elements of the room like temperature and lighting is an engaging way to exceed their expectations, and it"s a service that not many hotels are offering.

"LuMINN isn"t the biggest hotel and adding in-room tablets wasn"t in my budget, but I believed it was a necessary investment that would instantly add differentiation and boost guest satisfaction and loyalty. The Intelity ICE platform is extremely intuitive, and it came with an already-established interface to INNCOM. Partnering with Intelity just made sense."

While saving energy is of the utmost importance to Patel, he said it was not the key reason he was eager to offer room-control functionality on the in-room tablet.

"Being able to turn off lights or raise or lower room temperature through the tablet is a perk, especially if it lowers my energy bills, but it"s not the reason I was excited about the technology integration," Patel said. "I"m more concerned with providing convenience to my guests and not requiring them to get up from our comfortable beds to turn off the lights or turn on the Do-Not-Disturb button in the hallway. Many travelers already have "connected homes." With Intelity + INNCOM, they can now be connected to their rooms in the same way. It"s fun, it"s interactive and it"s elevating the LuMINN Hotel Minneapolis experience."

Solid Integration Partnership

INNCOM began working with the LuMINN Hotel Minneapolis in early 2017 when it was previously known as the Federal Plaza Hotel. Installation included the INNCOM E528 thermostat that provides energy control, humidity monitoring, and motion detection for a more efficient HVAC system. The E528 series thermostat serves as the network gateway for guestroom controls, including the Intelity ICEbedside interface. Also featured in LuMINN guestrooms is the INNCOM EVORA Switch Series. EVORA enables guests to control lighting independently in the Entry, Cove and Window areas of the room or altogether.

Michael Asmussen, engineering manager for INNCOM by Honeywell, said the company has a "healthy partnership" with Intelity, and explained that any property with a networked INNCOM system can leverage the EMS to connect to Intelity ICEbedside tablets that INNCOM does not offer.

"The synergies between INNCOM and Intelity are beneficial for all hoteliers," Asmussen said. "Whether a hotel starts with INNCOM and adds Intelity or vice versa, our proven and compatible interface gives guests to control their room environment. The two-way communication is completely transparent to the guest. All they see is a fun, new, and interactive way to connect to the room. For guests, it"s nothing short of magic; for owners and operators, it means better efficiencies and lower energy costs."

Gregg Hopkins, Intelity chief sales and marketing officer, said the two companies have been working together for almost eight years.

"The Intelity / INNCOM relationship is very strong," Hopkins said. "We are giving hoteliers the ability to offer a flexible user interface that gives guests more control over their stay experience. It"s the next generation of self-service that today"s modern travelers are looking for. We are thrilled that the LuMINN Hotel Minneapolis is LIVE with ICEbedside, and we look forward to working with INNCOM at more properties soon."

For more information about the Intelity Guest Service Platform, click here, or for INNCOM solutions, click here.

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly"s Magellan Awards and the "World"s Leading Hotel Brand App" from the World Travel Awards. For more information, please visit

About Honeywell Home and Building Technologies

Honeywell Home and Building Technologies (HBT) is a global business with more than 44,000 employees worldwide. HBT creates products, software and technologies found in more than 150 million homes and 10 million buildings worldwide. We help homeowners stay connected and in control of their comfort, security and energy use. Commercial building owners and occupants use our technologies to ensure their facilities are safe, energy efficient, sustainable and productive. Our advanced metering hardware and software solutions help electricity, gas and water providers supply customers and communities more efficiently. For more news and information on Honeywell Home and Building Technologies, please visit

Honeywell ( is a Fortune 100 software-industrial company that delivers industry specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit

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