Say Hello to Intelity’s New ‘Voice Request’

Amazon's Alexa enhances the guest experience by giving guests immediate access to room controls, hotel services, restaurant information and more.

14 December 2017


Orlando, Fla. -- Intelity is unveiling yet another tool designed to enhance guest experiences. Intelity Voice Request is a product that leverages Amazon's Alexa to give guests immediate access to room controls, hotel services, restaurant information and more. The hands-free device, powered by the cloud-based digital assistant, enables guests to speak to their room with voice-activated commands.

"Voice Request acts as a personal butler for each guest," said David Adelson, Intelity President and CEO. "It's effortless and convenient, enabling guests to adjust room temperature, turn on the lights or TV, open and close drapery, and perform a range of other tasks with just a few simple voice commands. If a guest would like to know what to do while exploring a destination, he or she can ask 'What time does the bar open?' to keep the guest services phone open for more pressing matters.

"We believe that Voice Request will change the way today's hotel guests interact with their rooms during their stay," Adelson said. "As the leaders in hospitality technology, we can customize Voice Request to use any phrase or command that the hotel desires, giving each guest a branded take on guest service. Intelity Voice Request is at the forefront of technology, enabling an easier and more accessible way to connect with guests to best serve them."

Features of Intelity Voice Request include:

  • Hotel information
  • Guest services
  • Valet request
  • Frequently Asked Questions
  • Alarm clock
  • Music
  • Weather
  • Local attractions
  • Flight information

Voice Request uses Intelity's Edison to control lighting, thermostat, drapes and other elements of a guest's comfortable room experience. Intelity Voice Request connects with ICE: Request Management makes housekeeping, valet and concierge services more efficient, freeing staff for interactions that require the human touch. Hoteliers can view powerful metrics showing guest interaction with Alexa in the ICE: Control Panel. In addition, Intelity Voice Request's invisible interface takes away the need for guests to navigate through long phone calls or an unfamiliar interface.

Voice Request for Meeting Spaces Too

Intelity Voice Request enables hotels to bring the power of voice command to the conference space. It enables meeting planners to conduct business with a constant connection to their staff through the tool. The tool includes requests for thermostat control, replenish beverages, bring beverages and add supplies.

Voice Request examples in the meetings environment include:

  • "Tell the hotel to set the temperature to 75 degrees."
  • "Tell the hotel that we would like more coffee."
  • "Tell the hotel that we would like more water."
  • "Tell the hotel that we need more chairs."

When voice prompts are made, Intelity Voice Request connects to the ICE: Control Panel and creates a request directly with the appropriate hotel staff. The tool can also answer simple questions, such as, "What's the WiFi password?" to keep the guest services phone open for more pressing matters.

For more information about Intelity Voice Request or other solutions for the hospitality industry, click here.

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit

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United States
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Phone: 1-888-738-7271

Barb Worcester