Bürgenstock Hotels & Resort enters into a Partnership with Revinate

The four hotels at the iconic resort on Lake Lucerne (Switzerland) will leverage Revinate’s multi-awarded marketing, reputation and survey platform

16 October 2017

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Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces today a strategic partnership with Bürgenstock Hotels & Resort. Following this agreement, Revinate will provide all four properties at the Swiss resort –the Bürgenstock Hotel & Alpine Spa, the Waldhotel Health & Medical Excellence, the Palace Hotel & Conferences and Taverne 1879– with its online marketing, reputation and survey platform.

The Bürgenstock Resort is one of the most groundbreaking global hospitality projects of the moment, based on a $566-million investment and led by Robert P. Herr as General Manager –a seasoned hospitality professional spanning more than 23 years of experience in senior roles at InterContinental Hotels & Resorts– and Bruno H. Schöpfer as its Managing Director.

The Bürgenstock Hotel & Alpine Spa lies at the core of this 4-hotel, 12-restaurant, 10,000 m2-spa resort, and aims to be one of the most elegant hotels in Switzerland. Its 102 rooms and suites combine modern architecture, contemporary design features and staggering views of Lake Lucerne. A member of the Leading Hotels of the World network, it is also an environmentally friendly property with close to CO2-neutral heating and cooling system based on lake water.

As for the other three properties of the resort, The Palace Hotel dates back from 1903 and has been thoroughly renovated, combining tradition with an innovative architectural vision; the Waldhotel, designed by star architect Matteo Thun, spans 160 rooms; and Taverne 1879 offers a cozy, alpine-styled concept for visitors and hikers.

According to Patrick Oldenburg, Sales Director at Revinate, "In our quest to be the leading developer and provider of technology to improve the guest experience at hotels all over the world, it is particularly inspiring to partner up with properties that are pushing the boundaries of hospitality. The Bürgenstock Resort has the potential to become a new benchmark in the luxury segment, and we strongly believe that the seamless integration of our online marketing, reputation and survey platform will play a key role in achieving that vision".

For Robert P. Herr, General Manager at Bürgenstock Hotels & Resort, "With the new Bürgenstock Resort Lake Lucerne a multi-faceted year-round destination and with three of our hotels in the luxury category, we understand how vital it is to reach our key audiences through precise and effective techniques. Through the partnership with Revinate, we will have the benefit of their state-of-the-art systems to support our marketing efforts which will be key to our successful first year".

Revinate already provides its solutions to a broad range of Swiss properties, including the likes of Hotel Saratz in Pontresina, Hotel Grand Bellevue in Gstaad and Hotel Einstein in St. Gallen. Hotel Schweizerhof Bern & THE SPA as well as the Hotel Royal Savoy Lausanne, also part of the Bürgenstock Selection, will be launched shortly.

About Revinate

The Revinate guest data platform is built to help hotels know, earn, and delight valuable guests like never before. We make it easy to build richer, more personalized relationships with your guests. Revinate counts tens of thousands of the world's leading hotels as customers and has won numerous awards for its Software-as-a-Service solutions, including 2019's Top Rated Email Marketing and CRM Product by Hotel Tech Report. We make technology work for your hotel, so you can make the most of every guest.

For more information, visit www.revinate.com.

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