The white paper is based on the findings of the payment working group, representing more than 50 hotel, technology and payment companies' input over the past 18 months. Its objective was to gain a better understanding of the current situation related to payments in the hospitality sector, access available solutions that would address the key challenges, and recommend future best practices in three key areas: guest-centric payments; B2B payments; and commissions.
Payment processing for the hotel industry has become increasingly complex with the advance of technology and rising demand from customers in today's digital world. HEDNA's Global Hospitality Payment Working Group was formed to help provide clarity on options, design and best practices for the entire stream of payment processing in the hotel industry.
"The primary intent for the Working Group and the payment trends and future best practices white paper is to review the payment process and infrastructure existing today, compare and learn from other industries and to identify a vision of where hotels can and should be in the near term," explains Carlo, co-chair of the working group.
HEDNA's Payment Trends and Future Best Practices in the Hotel Sector white paper and all HEDNA-produced publications can be found on HEDNA's website in the 'What We Do' section here. For the next step in the industry's effort to create Future Best Practices, please join the HEDNA Open Payment Alliance and the Third-Party Commission working groups.
HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. To learn more visit hedna.org
Hotel Electronic Distribution Network Association (HEDNA)
750 National Press Building 529 14th Street, NW
Washington, DC 20045
Phone: 1 202 204 8400
Fax: 1 202 591 2445
Phone: +1 202-207-1129 or