The mobile access solution will significantly improve the guest experience, as they will no longer have to queue up for check in at the front desk when they arrive. Guest's smartphones become their room keys, allowing them instant access and the ability to start their holiday immediately.
"All it takes is a smartphone and an app," says Jonas Carlson Almqvist of Thomas Cook Northern Europe. "Guests can open their door and start their holiday straight away. We are excited to begin conducting our key tests with the ASSA ABLOY Hospitality Mobile Access solution, and look forward to seeing its success in enhancing overall experiences for guests at the hotel."
The first guests who signed up for the key test arrived at the Ocean Beach Club Crete in late May. They received their mobile keys a few days before check-in through an app on their phones, and were able to follow the property map within the app to find their room and quickly make themselves at home. The technology for the mobile keys is included in the ASSA ABLOY Hospitality Mobile Access solution and is implemented in their app, which is available for both iOS and Android.
"We have seen global interest in mobile access solutions significantly increase and are excited to be doing this implementation with Thomas Cook Northern Europe. The mobile keys give staff more time to focus on the guests, making their holiday experience the best possible," says Markus Boberg, SVP Commercial Excellence.
To see more about the mobile access implementation at Ocean Beach Club Crete, please watch: https://www.youtube.com/watch?v=NT1Nv--dKqo
For more information on ASSA ABLOY Hospitality Mobile Access and its other innovative technologies, please click here.
The ASSA ABLOY Group is the global leader in access solutions. Every day, we help billions of people experience a more open world.
ASSA ABLOY Global Solutions is dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation and service design leads to the invention of new security solutions that create value for our clients and exceptional experiences for end users. For the hospitality market, these solutions include integrated software systems, mobile access and location solutions designed to help our customers enhance the hotel guest experience, while improving operational efficiency. In order to provide best-in-class customer service, we offer support in more than 166 countries.
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