2016 Summer Guide to Reputation Management
Essential statistics and tips for hospitality leaders to manage negative online reviews.
Summer is the season for beach vacations, resort getaways, and European tours, and people all over the world are taking the opportunity to travel. This brings with it an elevated need for vigilance around reputation management at your hotel. In this white paper, you will find statistics and tips to help you manage negative online reviews.
Download this white paper to learn:
• How your online reviews influence your guests' decision to book.
• Whether TripAdvisor or Facebook has a greater impact on your success.
• How to encourage your guests to communicate directly with you.
This white paper was produced by the thought leadership and research group at Benbria Corporation.
Click here to download the white paper.CRM & LoyaltyReputation ManagementSocial MediaGlobal