"With automated room assignment via roomPulse, we address an area that has never before been tackled in hotel technology," Cannon said. "We also wanted to build systems with an underlying infrastructure that would allow automatic scaling without human assistance. With initial customers spread around the globe, we also provisioned for issues that we felt would arise with certainty. In addition to requirements on scalability, fault tolerance and high reliability, we anticipated needing an infrastructure that we could easily replicate in the same, or other data centers. This is important for chain customers requiring their own private servers, and also in cases of legal requirements regarding the geographic location of guest data."
Cannon not only created a self-healing system, but it also self-scales up and down with resource utilization. This is especially important when responding to high traffic or when processing power needs to be added or reduced. The technology creates cost efficiencies not only on the human side, but also in terms of optimal server utilization. These savings are then reflected in the pricing of roomPulse.
"With startups, customers need assurances about availability, fault tolerance and business continuity," said Denis Bajet, founder and CTO of hospitalityPulse. "They need guarantees that using our services will not introduce vulnerabilities in their operations. Therefore, we leverage Amazon's cloud, AWS. Along with specialized automation to achieve highly available systems that scale automatically and seamlessly recover from component failures, we can deliver on an unparalleled level of service. Our entire infrastructure is designed to fix itself, and we built our application stack on top of this infrastructure to pass on the benefits to our customers."
Solutions from hospitalityPulse are not only open to hotel customers, but also to other hotel technology vendors seeking to enrich their own offering by adding room assignment and check-in queue automation. By setting the infrastructure foundation properly, hospitalityPulse is meeting even the greatest of expectations.
To learn more about this advanced self-healing, self-scaling system architecture, visit hospitalityPulse in Booth #1713 at HITEC June 21 to 23 at the Ernest N. Morial Convention Center in New Orleans. To pre-schedule an appointment, call Mario Bellinzona at +1 831 824 4952, or email firstname.lastname@example.org. For more information on hospitalityPulse, visit www.hospitalitypulse.com.
hospitalityPulse was designed by hotel technology and operations veterans tackling one of the most difficult problems hotels are facing: room assignment and its direct effect on guest satisfaction. Our patent-pending optimization algorithms, combined with an intuitive user interface enable hoteliers to assign the optimal room for every guest, every time, with consistent efficiency. Using the multi-dimensional FIRE engine, hoteliers can rely on providing the booker with the trueAvailabilityTM of room and feature combinations on the dates selected. roomPulse dynamically optimizes each room assignment in real-time, all the time. Visit us at www.hospitalitypulse.com.