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19 April 2016

Webinar: Using Technology to Enhance the Hotel Guest Experience

Register Now for the Complimentary Webinar (and Access the Related Resources)

  • Webinar: Using Technology to Enhance the Hotel Guest Experience Webinar: Using Technology to Enhance the Hotel Guest Experience

Enhancing the hotel guest experience means delivering more personalized and relevant messages and offers, based on individual guest wants, needs, situations and preferences. It means making guests feel special, appreciated and comfortable. It means treating each guest as though they were a celebrity.

It also means harnessing the power of next-generation technologies and data analytics, putting guest-centric processes in place, and creating the right organizational culture across all parts of the property.

In this webinar, Jeff Zabin, Research Director of Starfleet Research and an expert on benchmarking best practices in hospitality technology, and Luke Pfeifer, Program Manager for Agilysys, will discuss the critical role that guest-centric strategies and advanced technologies play in upgrading the hotel guest experience.

Joining Jeff and Luke will be Ed Nickelson, Director of Information Technology at Pinehurst Resorts, an expansive property in the heart of the North Carolina Sandhills that includes three luxury hotels and golf courses that have hosted the U.S. Open. Ed will share some of his own experiences with using technology to enhance the overall guest experience.

When: Wednesday, April 20, 2016, 2:00 PM EST

Click here to register

The webinar will include preliminary research findings from The 2016 Smart Decision Guide to Hotel Property Management Systems, which will publish in June.

The 2015 edition is currently available for complimentary download.

So, too, is The 2016 Smart Decision Guide to Hospitality Revenue Management, which can be accessed here.

About Starfleet Research
Starfleet Research benchmarks best practices in technology-enabled business initiatives. Tens of thousands of senior executives and other business practitioners across multiple industry verticals read our premium content assets, which include Smart Decision Guides™, benchmark reports, Actionable Insights Reports™ and co-branded eBooks. Starfleet Research is the IT market research arm of Starfleet Media, the leading provider of content marketing programs for B2B companies in selected niche markets. To learn more, please visit

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