Online reviews and social media sites are increasingly placing pressure on hotels, with guests frequently declaring that they did not receive the room they desired or, that their needs were not efficiently met. Pierre Boettner, founder of hospitalityPulse noted, "It's all about the one thing that both hotels and guests want most: high guest satisfaction. The single most important delivery point on that guest perception is the room, which can either make or make break guests' positive opinions on the stay. With roomPulse hotels are able to commit and deliver on their guests' experience. Additionally, inventory is de-fragmented, allowing better use of net availability and enabling more sales."
For consumers, the roomPulse story is one of experience. The system works with a hotel property management system (PMS) and uses a patent-pending approach that takes all reservation variables into account including room types and categories, length of stay, affiliation, loyalty level, room features and more, and identifies optimal room assignment for maximum guest satisfaction. The guest is rewarded with faster check-in, automatic upgrades based on eligibility and availability, and best possible room attributes and features. This happens seamlessly, taking variables into account for even a first-time guest.
"This technology is truly changing the guest satisfaction game for hotels and consumers," continued Boettner. "Taking the guesswork and manual component out of room assignment is empowering hotel operations. It reduces guest complaints, increases retention and spend, and delivers the right room for every guest, every time."
See roomPulse from hospitalityPulse at HITEC in booth 1058, or visit www.hospitalitypulseinfo.com for more information or to arrange a demonstration.
hospitalityPulse merges hotel industry knowledge and technology expertise to ensure optimal room assignment at all times to all guests, and specifically those most valuable to the chain, the brand and hotel management, considerably increasing guest loyalty and spend. roomPulse, the Santa Cruz, California company's flagship product, solves all possible movements based on reservation requirements and room availabilities, resulting in more optimal upgrades being granted to the right guests. www.hospitalitypulseinfo.com.