In the year ahead, hotel employees will have ever greater access to more and different ways of understanding their company's performance, culture and leadership, writes Steve Lawler, Managing Partner of St. Louis-based Opinions Incorporated. New social media technologies will catalyze changes in the relations not only between employers and employees, but also those between employees and guests. Engaging employees will therefore be a key objective for enlightened managers.
Click here to view the full Hotel Yearbook 2013.
The Hotel Yearbook is a family of publications that call upon a wide-ranging group of senior executives, analysts, consultants and opinion leaders from all over the world to ask, "What lies ahead for the global hotel industry?" In The Hotel Yearbook - whether it is the highly respected annual edition or any of the special editions focusing on such critically important themes as technology, talent development, or the digital world - our forward-looking contributors share with readers the key trends and developments that they believe could have an impact on the performance of the hotel industry in the future. Visit www.hotel-yearbook.com.
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Working with individuals and groups in the hospitality, not for profit, manufacturing and educational sectors to develop wisdom and insight for achieving sustainable results. Client list includes The Four Seasons Hotels and Resorts, Washington University in St Louis, Oetker Hotel Management GmbH, Liguori Publications, Ryobi. Specialties: Organization Development. Employee Engagement. Management Consulting. Executive Coaching, Wisdom for Work workshops and presentations.