• What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Experience Hospitality's 'Most Innovative Technology' at HITEC Houston with Beekeeper

Beekeeper ·3h
Visit Beekeeper in Booth 1702 and Attend the Beekeeper Breakfast with Special Guest Sixty HotelsNext month C-level hotel executives will meet in Houston to attend HITEC, the world's largest hospitality industry technology exposition and conference. One of the hottest solutions on the market today, Beekeeper, voted the "Most Innovative Technology" for 2018 by HTNG, will showcase its simplified, secure, and easy-to-use tool that stores in one convenient location anything a worker needs to excel in their daily routine. This award-winning workplace communication app is proving to be integral for engaging multi-lingual employees without emails. Discover how to connect colleagues across locations and departments in real time and provide a secure, automated, and relevant flow of employee information that is readily distributed, searchable, and measurable in one central hub, by visiting Beekeeper in Booth 1702, June 19 to 21, at the George R. Brown Convention Center in Houston."We are really excited to be bringing Beekeeper to HITEC for the very first time in the U.S.," said Connie Rheams, Beekeeper VP of Hospitality. "While today's mobile technologies are ensuring that hoteliers stay connected to guests at every touchpoint, little is being offered that focuses on the communication needs of employees. These hotel ambassadors are making the biggest difference in each guests' stay - especially employees who are on the front lines and interacting closely with guests throughout the property. Beekeeper is a tool that sends the right information to the right people who are touching the guest. Until now, it was the missing mobile link to engaging employees, reducing turnover and enabling a hotel company to become an employer of choice."Beekeeper, named the 59th fastest-growing company by SaaS 1000, is a GDPR-compliant workplace app that digitizes hospitality workers by connecting operational systems and communication channels within one secure, intuitive platform. It brings together colleagues across locations and departments in real time via mobile or desktop devices by allowing top-down, bottom-up, and peer-to-peer communication to give every employee a voice. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. The platform includes an intelligent dashboard to help companies gauge the effectiveness of their internal communications to streamline business processes.With Beekeeper, hoteliers can:See what's happening throughout the day at their hotel and read what's happening in the company.Keep all team members aligned and unified by sharing information that is necessary for staff to do their jobs.Use the Survey feature to poll employees on their satisfaction or request input.Communicate with team members during a crisis or while a property is closed.Onboard new team members and engage with them even before they start on their first day.Update staff on the status of engineering or housekeeping projects.Enable GDPR-compliant peer-to-peer chat functionality (displacing non-GDPR compliant WhatsApp business groups)The mobile and web app easily integrate with existing operational systems, so employees have all the tools they need at their fingertips. The custom branded interface and advanced front- and back-end features create an interactive employee experience proven to strengthen engagement, retention, productivity, and the bottom line.Breakfast with Beekeeper at HITECBeekeeper is inviting hoteliers to attend a private educational breakfast at HITEC on Wednesday, June 20th, at 7:00 a.m., at the Audi Sports Club at the BBVA Compass Stadium (just 2.5 blocks from the Convention Center). During the event, Sixty Hotels will discuss the digitization of their workforce, share property updates and best practices.Invitees will also learn about a new awards program being launched by Beekeeper in September in conjunction with Labor Day. The WorkHero Awards are designed to honor hotel employees worldwide for doing something spectacular for a guest."Our goal through the WorkHero Awards is honor those unsung-hero's in hospitality who labor every day to make a difference," said Corey McCarthy, Beekeeper VP of Global Marketing. "With unemployment rates the lowest they've been in several years, retaining quality employees is crucial. We want hoteliers to recognize those employees who have gone over and above their job description to do some extraordinary for their customers in hopes that it will incentivize them to cultivate their own work-hero culture. A business can't have happy customers without happy employees. It's time the hospitality industry joins in celebrating its work hero's, and Beekeeper is proud to kick off this global initiative."To register for the Beekeeper Breakfast event, click here.
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Caveau Provides GDPR and PCI Compliance Solutions for Leading South African Corporate Travel Management Company

Caveau - CardVault ·9h
Miami, FL -- Caveau, the comprehensive software platform and service designed to simplify financial transactions and protect personal and financial data, has announced it's partnering with Grindrod Travel to reduce its risks of GDPR and PCI-DSS. As one of the most established and respected travel management companies providing corporate and leisure related travel and conferencing services in South Africa, it was imperative to find a solution for safely handling credit cards and personal information of its a broad range of clients. With multiple deadlines for meeting compliance security standards for account and personal data protection looming, Caveau was able to quickly assess the travel management company's challenges and deliver customized solutions for addressing their unique requirements.The addition of Grindrod Travel to Caveau's client roster emphasizes the pressing need for flexible and affordable support dealing with compliance regulation worldwide. Says Gregg Scott-Brown Caveau Managing Director, South Africa based in Cape Town, "We're excited to be working with Grindrod Travel and other hotels, agencies and a broad range of travel-related businesses in South Africa to decrease dangers and liabilities associated with GDPR and PCI-DSS."According to Grindrod Travel Divisional Executive, Su Moller, being a single division of a large logistics company with its own IT department presented a variety of complexities in finding a solution. "The technology providers I approached to help us insisted on performing a vulnerability scan of the Travel Division, which was difficult to accomplish without including the entire organization. Time was ticking and we had to move fast. When we were referred to Caveau, their team got right to work on developing a secure vault to store our client's credit card and personal details," says Moller.Says Brian Dass, Caveau CSO, "Grindrod Travel's large client database and the sheer volume of daily transactions required us to tailor-make a system to their particular needs. As a company built by travel technology experts, our complete focus is on delivering efficient solutions for adhering to strict industry regulations to ensure positive consumer data experiences while protecting your business from financial penalties and negative reviews."Since implementing Caveau, Grindrod Travel's consultants and account staff have quickly adapted to the easy to use enterprise-grade software platform that utilizes tokenization to encrypt financial information and personal data in a GDPR and PCI DSS-compliant method. "In the end, Caveau was the quick and reliable answer to achieving compliance we were searching for," says Moller. "We are now fully compliant, which is a great relief. I'm thrilled our organization can say with the utmost confidence to our clients that their credit card details are safe with us!"About Grindrod Travel: The team at Grindrod Travel, one of South Africa's oldest travel management companies with branches in major cities, are totally committed to assist the corporate traveller with all domestic and international travel. "We are passionate about making each traveller's journey as seamless and as convenient as possible."
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Hotels Think They Are GDPR Compliant, But The Truth Is There Are No Universal Compliance Standards

TND NFC by Creating Revolutions ·23 May 2018
MIAMI, May 22, 2018 /PRNewswire/ -- The European Union's General Data Protection Regulation (GDPR) comes into effect globally on May 25, introducing dramatically stronger rules on data privacy. The EU hopes to achieve a fundamental change in the way companies think about data - its central idea is "privacy by default." But these new regulations are the broadest ever implemented by the EU, because they are not limited to just EU member nations. In fact, GDPR is worldwide, meaning every country must follow these new rules, or be fined up to 4% of a company's global annual revenue.Many industries will be looking for ways to become compliant with these new laws, but they will soon discover that there are no universal compliance standards, according to the EU's own website, under the section controversial topics. The hotel industry will be the most vulnerable.A Miami, Florida based company, Creating Revolutions, has built a groundbreaking solution to solve such a complex problem. Their multi-patented technology, uniquely solves the lack of universal compliance standards for GDPR by not attacking the liability problem, but instead removing the liability completely.Creating Revolution's communication technology allows smart guest to employee communication in a hotel. Unlike text messaging or SMS, private information is not used by design, while incredibly still maintaining full personalization for the guest. Rather than having to work within the scope of GDPR restrictions, Creating Revolutions does not use any private information, therefore offering zero liability to GDPR.The hotel industry is the most vulnerable because, compared to any other industry it's very focused, with only a few companies controlling the overwhelming majority of the market. This means the EU can go after fewer players, and get the biggest bang for their buck. These penalties are set to be the largest in history, at between 2% - 4% of a company's global annual revenue. Additionally, the hotel industry has more assets within the EU, compared to any other industry, making it much easier to collect those massive fines.Hotels are also specifically designed to attract foreigners, many of which are EU citizens. Unlike the retail or restaurant industry, when a guest checks in to a hotel, they are expected to give up personal information such as a driver's license, credit card, or even their passport. An EU citizen going into a restaurant in the US wouldn't give the hostess their passport, just the same as they wouldn't go to a retail store and hand over their credit card prior to shopping. Due to the majority of hotels requiring guests to give their credit card at check in, it is impossible to keep their personal information to themselves."Are You GDPR Ready have been some of the scariest words that have come across my computer screen. We are actively looking for innovative solution providers like Creating Revolutions, that can remove GDPR liabilities from our hotels," states Marc Lawrence, owner of The Anglers Hotel, a Kimpton Property.Hotel loyalty tools, websites, and guest communication services such as text messaging or SMS will be the most vulnerable to GDPR. Even if a third party is used, the hotel is still liable for any issues of compliance, as stated formally by the GDPR.Creating Revolution's technology, not only gives a hotel access to guest communication, but also offers the most advanced and immersive communication technology available to hotels today. While there is no universal standard for compliance of GDPR, using Creating Revolutions, hotels have a way of protecting themselves from what is considered the most broad and costly regulations in history.Hotels need to be proactive and think out of the box when implementing any technology that could open up highly expensive liabilities regarding privacy laws in the near future, and that's where pioneers like Creating Revolutions are the answer.
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The Week, That Was - May 2018 Week 3

eRevMax Blog·18 May 2018
eRevMax Certified for GDPR Under EU-US Privacy Shield Framework Hotel distribution connectivity leader eRevMax has announced that it has been certified for GDPR from the U.S. Department of Commerce for the EU-U.S. Privacy Shield Framework program. This certification assures that eRevMax solutions meet European Union's General Data Protection Regulations (GDPR) for the transfer of personal data between the U.S. and EU.
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eRevMax Certified Under EU-US Privacy Shield Framework

eRevMax Blog·17 May 2018
Hotel distribution connectivity leader eRevMax has announced that it has been certified from the U.S. Department of Commerce for the EU-U.S. Privacy Shield Framework program. This certification assures that eRevMax solutions meet European Union's General Data Protection Regulations (GDPR) for the transfer of personal data between the U.S. and EU.

Opt in (to better marketing): the real intent of GDPR

Flip.to Blog·16 May 2018
There’s only days left until the May 25th deadline for GDPR compliance. Since our primer last month, we’ve continued to put a lot of thought into the regulation, its role in the marketing landscape, and traveler-focused approaches. That’s also meant making observations on how marketers the world around are handling it, too. Today, we got a fresh face on camera—Max, one of our front-end developers—to share some of our thoughts about one of the more rigorous aspects of GDPR compliance: opt-in and consents.
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Caveau Announces Partnership with Sure Travel

Caveau - CardVault · 9 May 2018
Miami, FL -- Caveau, the personalized credit card vault technology designed to simplify financial transactions and safeguard personal and financial data, has announced a new partnership with Sure Travel, based in South Africa. The standardized PCI-compliant software and service custom-built for the travel industry provides a secure platform built upon Amazon Web Services (AWS) to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. Caveau will deliver customized solutions to help Sure Travel meet critical new industry regulations and protect its customers, assets and public reputation.With GDPR and PCI-DSS with effective dates of May 25 and March 10, 2018, respectfully and the increasing threat of hackers and cyber theft, Sure Travel was searching to identify cost-effective ways to achieve compliance today and into the future. Says company CFO, Stefan van der Merwe, "After extensive research and a long hunt for an effective and affordable solution to secure our payment card handling processes, we are thrilled to have found a provider capable of understanding our needs. Caveau offers state-of-the-art capabilities and deep knowledge of the travel industry, enabling us to serve our global customers and partners confidently and securely."According to Caveau CSO, Brian Dass, the partnership with Sure Travel is one of a series of new relationships for the recently launched software solution capable of delivering support to travel agencies, hotels and virtually any company that handles credit cards and personally identifiable information. "We're excited to be working with Sure Travel to reduce the risks associated with of GDPR and PCI compliance. Our innovative product and comprehensive services lets travel businesses of all types and sizes focus on what they do best while avoiding fines and penalties and maintaining a sterling reputation that's so crucial to success."Caveau is providing Sure Travel with a validated product for assisting with GDPR and PCI-compliance that's easy to use and backed by exceptional 24/7 global technical support. Additional benefits include:Seamless integration or tokenization with 3rd-party GDSs, PMSs and OTAsLower costs managing secure transactions and data storageMinimize risks of harmful reviews and negative publicityImproved consumers trust and increased booking revenuesAbout Sure Travel: Sure Travel is owned by holding company Sure Holdings (Pty) Ltd, which also includes the travel services divisions Sure Corporate, Agent Points and Sure Online. The recognized and respected travel brand has over 80 agencies in South Africa, Namibia and Botswana offering holiday packages, flight specials, car hire, foreign exchange, travel insurance and corporate travel services.
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Now Available for Download: HEBS Digital's GDPR Whitepaper

HEBS Digital · 8 May 2018
Download the GDPR Whitepaper: What Hotels Need to Know and How to Prepare to learn about:What the GDPR is: Get familiar with the new data protection and privacy regulation affecting EU citizens.The Most Important Changes that Come with the GDPR: Discover the most important changes that will be affecting hotels.How the GDPR Applies to Hotel Data Policies: There are six main ways that this new regulation will affect data policies.How Your Hotel Can Prepare: Learn the steps you will need to take to ensure compliance throughout your website and digital marketing.Plus, other valuable information regarding the GDPR.Gain access to these insights when you download the GDPR whitepaper today.
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Benbria Announces Compliance with European Data Protection Regulations.

Benbria Corporation · 3 May 2018
Ottawa, Ontario -- Benbria, the leading provider of omni-channel messaging and customer experience measurement solutions, announced to clients and partners today its compliance with the European General Data Protection Regulation, or "GDPR" which will become enforceable on May 25, 2018.The GDPR requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. As a cloud software-as-a-service (SaaS) provider, Benbria sees this as an opportunity to improve data security for all customers on the Loop platform including customers using Loop Messenger, Loop Pulse and Loop OnDemand. As a global leader of omni-channel messaging and measurement software solutions, Benbria will raise the bar with this initiative.A key element of GDPR compliance is consumer transparency. Benbria will continue to be transparent in how it manages and uses consumer personal data to provide service. Benbria commits to cooperating with customers to help facilitate their respective data protection rights regarding personal data. In addition, European consumers may now request to be forgotten and will have a right to obtain from Benbria an erasure of personal data without undue delay, if they wish to withdraw consent.Lastly, GDPR calls for prompt action in the event of a breach of security or unintended leak of personal data. While Benbria maintains top-level security policies and processes customer data in facilities with world-class security infrastructure, the company is prepared for every scenario. Benbria, in cooperation with their partners and policies, commits to being forthright and transparent about any compromise to customer data. In the event that Benbria becomes aware of any unauthorized access or disclosure of personal data, Benbria will promptly take action to provide awareness and reestablish trust amongst our customers, to the extent such notification is permitted by applicable law."Our focus on information and data security have always been a major benefit of using Loop, as we already built our platform to comply with well-established regulations in several global markets. This includes our home country of Canada, where many countries and regulators have turned to as a reference point for best practices," said James Geneau, VP of Marketing at Benbria. "These further enhancements to comply with GDPR means we are even better positioned to offer a solution that can meet the needs of our existing and growing list of clients based in Europe, and around the globe."Businesses using the Loop platform can respond to messages through a wide selection of channels including SMS, E-mail, proprietary web chat, in-App chat, physical kiosks and messaging channels like Facebook and Twitter; while having the ability to seamlessly route them to key internal team members. In addition, businesses can measure customer satisfaction in real-time using short and timely feedback surveys which capture customer sentiment and satisfaction at any point of the customer journey.These additional GDPR related compliance steps come into effect today, ahead of when the regulation becomes enforceable on May 25, 2018.Companies in Europe can request to connect with their dedicated Benbria team member by visiting www.benbria.com/contact-us.About Benbria Benbria is a leader in omni-channel customer engagement solutions, helping the world's greatest brands deliver a superior guest experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - Loop enables brands to capture and direct real-time customer requests, concerns, suggestions, and positive input to management and team members for action and closure.With over 1,400 client locations in 20 countries, a network of 10 global sales partners, and the ability integrate with over 60 PMS and SOS solutions, Benbria offers both global reach and expertise with the hospitality industry's largest network of integration partners. For more information, visit www.benbria.com.Media Contact:Nicole Jardim Benbria Corporationnjardim@benbria.com
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Caveau Partners with Hotels & Travel Agencies Ahead of GDPR and PCI Deadlines

Caveau - CardVault · 3 May 2018
Miami, FL: Caveau, the all-in-one software platform custom-built for the travel industry for safeguarding sensitive data exchanged at the point of transaction is providing businesses around the world with fast and affordable solutions for achieving GDPR and PCI DSS compliance. With looming deadlines on May 25 and June 30, 2018, respectfully, hotels and agencies are looking for efficient ways to meet strict new requirements going into effect. Most recently, the company announced it is working with Aparto Suites Muralto, an "All Suites" hotel service in Madrid, Spain, to assist in bridging the gap in its credit card collection process, specifically in transactions made directly to the hotel by telephone, email or fax.Jose Luis Alonso, the Director of Aparto Suites Muralto, is charged with adapting all procedures and structures to meet the latest tourism business standards. According to Alonso, it was a struggle to find a provider who understood their need for a GDPR and PCI DSS-compliant method to collect credit card details but not automatically take the payment when guaranteeing client reservation. "After months of searching, I couldn't find a solution that was not a payment gateway through a bank and linked to the web page. Since our problem was unique to the hospitality industry, Caveau were the only ones that understood what I needed," he says.Within a matter of days, Caveau was able to deliver the tools Aparto Suites Muralto required to collect and protect its client's credit card data no matter the method it's provided. Says Caveau CSO, Brian Dass, "This was another case of our experience and understanding of the travel space coming into play in helping hotels reduce the risks of GDPR and PCI DSS compliance. Our personalized credit card vault technology is designed to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. We're proud to offer flexible and affordable solutions for meeting critical new industry regulations, protecting your Guests Data experience, your valuable assets and your online reputation."With Caveau, hotels accepting financial information are able to send a time-sensitive link to the client to safely collect the data. "We have inserted this tool in our reservation process inside the property management system and those confirmed by email, increasing the reliability and the security of direct reservations. We're pleased to have found an answer that fit our budget and completely solved our problem, and our customers are happy knowing their personal information is 100% secure," says Alonso. Caveau has also delivered a customized solution for filtering emails containing credit card numbers and personally identifiable information and is working to set up a payment gateway through a bank to process direct, web and OTA reservations. "I am pretty sure we are now leaders and pioneers in the compliance of the PCI DSS thanks to our partnership with Caveau!"About Aparto Suites Muralto: An establishment of reference in Madrid center for their originality, innovation and level of customer satisfaction, Aparto Suites Muralto provides All Suites lodgement for business and personal travel in addition to buffet breakfast and covered parking. Established in 1974, the apartment-style hotel is situated in one of the most desirable tourist areas in proximity to the city center, just a short walk to the main monuments, shopping areas and gastronomic centers in Madrid. Contact Aparto Suites Muralto at +34915424400, director@muralto.es , www.muralto.es
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GDPR: A primer for everyone in travel

Flip.to Blog·16 April 2018
GDPR. It’s a regulation that, in just over a month, will have a huge impact for marketers everywhere. While building compliance into our platform, we’ve gotten a ton of questions as to why it’s important, and how we’re handling the shift. To help, we’re raising awareness industry-wide with a primer on how it affects all of us in travel.
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Beekeeper Ranks No. 59 on SaaS 1000

Beekeeper ·12 April 2018
SAN FRANCISCO, CA -- Beekeeper, a digital workforce platform recently awarded the most innovative technology of 2018, has ranked No. 59 on theSaaS 1000, a prestigious index of Software as a Service (SaaS) companies algorithmically ranked by a number of growth indicators such as hiring trends and team expansion rates. As the SaaS product landscape continues to expand, lists like the SaaS 1000 are incredibly useful tools for SaaS pros to evaluate the groundbreaking trends that will shape our industry for years to come."The Beekeeper team's international impact on frontline workforce internal communications is an indicator of their continued growth," said Tom Blue, founder of SaaS 1000. "We are excited to see them climb the ranks of SaaS 1000 and to see what the company has in store for the future."Beekeeper is a rapidly growing startup designed to solve critical technological problems throughout industries with high concentrations of non-desk workers. The team experienced a 27.71% growth over the past six months alone, with 100 employees working across the Beekeeper offices in San Francisco, Zurich, London, and Berlin. Throughout 2018, the company is projected to double in size worldwide. A 4.9 rating on Glassdoor signifies that the organization is deeply committed to building a strong company culture than enables its employees to flourish."We are honored to be included on the SaaS 1000 list and look forward to growing our team with strategic hires to execute our vision of uniting and engaging frontline and corporate employees on one streamlined platform," said Beekeeper CEO Cristian Grossmann. "We are proud of the strategic additions we have made to our team, including our recently appointed Head of Hospitality Andrada Paraschiv, Global Head of Hospitality Sales Connie Rheams, and a number of talented software engineers. These hires have contributed to the Beekeeper family doubling down on some exciting product expansions that have helped our clients ramp-up operational and communication efforts. As we aspire to continue climbing the SaaS 1000 list, we're excited to continue welcoming talented members to our team to help the Beekeeper platform and culture grow."Beekeeper is an award-winning, GDPR compliant, digital workplace app that digitizes hospitality workers by connecting operational systems and communication channels within one secure, intuitive platform. Keeping employees connected to the organization at large, as well as to each other, the company aims to digitize the 83% of employees worldwide who do not sit behind a desk. The app brings together colleagues across locations and departments in real time via mobile or desktop devices by allowing top-down, bottom-up, and peer-to-peer communication to give every employee a voice.With Beekeeper, secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. The platform includes an intelligent dashboard to help companies gauge the effectiveness of their internal communications to streamline business processes. The mobile and web app easily integrate with existing operational systems, so employees have all the tools they need at their fingertips. The custom branded interface and advanced front and backend features create an interactive employee experience proven to strengthen engagement, retention, productivity, and the bottom line.Beekeeper supports users in more than 130 countries. Clients include Marriott, InterContinental, and Hilton.
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VENZA presents the GDPR Readiness Survey

Venza Group ·10 April 2018
Daniel Johnson, Partner/Co-founder of VENZA, designed this survey to assess the level of compliance and awareness of organizations in the hospitality industry. Questions not only cover basic demographics, such as country and organizational size but also measure concern about fines and expenditures for compliance and gauge awareness about individual articles that impact the hospitality industry. This survey also identifies the level of urgency among organizations, if any, before this regulation goes into effect.Daniel brings to this survey extensive knowledge of the GDPR, having just co-chaired the HTNG GDPR Work Group, through which approximately 50 industry colleagues produced a hospitality-focused GDPR white paper and an accompanying self-assessment tool. These materials will provide organizations within the hospitality industry significant assistance in their preparation for the GDPR. Daniel also helped to architect hotel data flow charts as a member of the HFTP GDPR HDPO Task Force. These flowcharts illustrate data flow scenarios for the guest journey, third parties that provide hospitality services, and more.With numerous keynote speaking engagements already completed for this year, Daniel has had many opportunities to ask hoteliers about their GDPR preparedness. What will VENZA's confidential survey reveal about these same hoteliers and their level of concern for protecting European data subjects? Find out by taking part in this survey and reading the results in the summer edition of Hospitality Upgrade Magazine!The survey will be available from April 9-30, 2018. Participants will not be required to provide their names to take part in the survey, so all answers will remain confidential. Please click this link now to participate.Upon completion of the survey find out more about GDPR at these webinars scheduled for two sessions daily on April seventeenth and eighteenth with times for both Eastern Standard Time and Central European Time. You can access specific times and register for webinars by going to www.venzagroup.com/event/. All webinars will have a question and answer session at the end to help clarify any of the material covered. No two webinar sessions will be identical, so feel free to sign up for multiple sessions.About VENZADrawing on decades of experience, VENZA can help organizations mitigate their data security vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks--so users can focus on guest service and building trust in their brand. Better visibility means better defense. Know the risks, protect the enterprise with VENZA.More than 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company, headquartered in Roswell, GA. For more information, please call 770.685.6500 or visit VENZAgroup.com.
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Frasers Hospitality Australia Deploys Infor to Deliver Seamless Mobile Experiences and Become a Paperless Business

Infor · 9 April 2018
Infor, a leading provider of industry-specific cloud applications, today announced global hospitality operator, Frasers Hospitality, has deployed Infor HMS mobility solutions across its Australian properties as part of its digital transformation strategy.The project, which started in 2015 with the deployment of Infor solutions at Frasers Hospitality's Brisbane property Capri by Fraser, has now been extended across all of Fraser Hospitality's Australian facilities in Sydney, Melbourne and Perth.Howard Phung, IT Manager Australia, Frasers Hospitality said, "Our Australian customers and staff were becoming more mobile and they expected seamless experiences across channels and devices, as well as access to integrated next-gen payment technologies."Frasers Hospitality's previous systems experienced several inefficiencies as the organisation was using separate platforms which did not allow seamless communication across channels and devices, sharing of information nor integration with third-party systems."We needed an integrated, agile and flexible platform to bring our employee- and customer-centric vision to life. Our aim was to optimise check-in efficiency, eliminate paperwork, integrate next-gen payment platforms, and ensure a high level of personal data security as compliance requirements were growing," added Phung.Paperless mobile experience and integrated payment, in a complex regulatory environmentAs seamless check-in was at the centre of attention for both staff and customers, Frasers Hospitality worked in collaboration with Infor to deploy the Infor Mobility solution that would deliver an unparalleled experience.Since its roll-out, the housekeeping app has helped improve operational productivity by 80%. Staff do not have to resort to heavy paper-based administrative processes. They can use mobile phones or tablets to organise daily activities and have all customer information sitting in the one platform. This means housekeeping staff are able to view all customer data, receive updates and manage all administrative and housekeeping requests in real-time.Customers walking to a Frasers Hospitality property can check-in quickly at the tip of their fingers.With the integration of Infor E Reg Card solution, Frasers Hospitality Australia shifted to a digital registration card system, while the roll-out of HPP technology enabled the organisation to offer secure "Click to Pay" link options to its clients, across all devices.Today, Frasers Hospitality offers Australian customers visiting its properties with many integrated payment options, including Apple Pay and in the near future, AliPay, PayPal and many more."Security is a major concern in our industry, especially when it comes to managing mobile data and payments. Using Infor solutions was instrumental in ensuring we were delivering mobile and payment features with a high level of security and data privacy, to comply with Australian and international regulations," explained Howard Phung.Frasers Hospitality mobile solutions mean Frasers Hospitality is fully compliant with the PCI, Mandatory Data Breaches Notification and upcoming GDPR regulations.Business Intelligence at the core of decision-makingInfor's Business Intelligence (BI) capabilities has enabled Frasers Hospitality to personalise and customise its customer-facing features at any point in time, depending on what each customer expects.Using the power of rich data, Frasers Hospitality teams are able to build dashboards that can form smart decision making in real-time, and create accurate forecast models, ultimately reducing operational and structural costs and delivering a better service to guests.This is a pioneer project for Frasers Hospitality which has used Australia as a pilot market to inform its digital strategy in other markets such as China and the UK where the Infor solutions have now also been implemented."Our vision is to be 100 percent paperless by late 2019. Thanks to Infor, we are on the right track to achieve this and make our digital transformation permanent," said Phung."Mobility, next-gen payments and compliance requirements are challenging many service-based industries. Frasers Hospitality is a great example of how using cloud-based mobile technologies and integrated platforms can help improve a business' bottom line, improve staff and customers' overall experience, while meeting data security and privacy compliance requirements," said Eric Wong, APAC Vice President, Hospitality at Infor.About Frasers Hospitality AustraliaFrasers Hospitality, a member of Frasers Property Group, is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.
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VENZA presents free GDPR Essentials Webinars

Venza Group ·29 March 2018
With the May 25, 2018, deadline for GDPR (General Data Protection Regulation) quickly approaching VENZA is hosting four free webinars for the hospitality industry. Daniel Johnson, Partner/Co-founder will be guiding you through key aspects of the regulation and how GDPR impacts hoteliers who either solicit bookings from Europe-based persons ("data subjects") or who monitor their behavior.The coming enforcement of Europe's data protection law, demands that both hoteliers and their information system partners take a hard look at how guest data is processed. Roles determine responsibilities. Responsibilities convey obligations. Failures to meet obligations carry consequences.Earlier this month, Johnson co-chaired HTNG's GDPR Work Group consisting of around 50 industry colleagues to produce a hospitality-focused GDPR white paper with an accompanying self-assessment tool. These materials help the industry prepare for the GDPR. Also, as a member of the HFTP GDPR HDPO Task Force, Daniel helped architect hotel guest data flow charts. This set of flowcharts illustrate data flow scenarios, involving parties providing hospitality services, steps of the guest journey and more.The webinars are scheduled for two sessions daily on April fourth, seventeenth and eighteenth with times for both Eastern Standard Time and Central European Time. You can access specific times and register for webinars by going to www.venzagroup.com/event/. All webinars will have a question and answer session at the end to help clarify any of the material covered. No two webinar sessions will be identical, so feel free to sign up for multiple sessions.Find out how GDPR will impact your organization before the upcoming May deadline by registering for a free webinar.About VENZADrawing on decades of experience, VENZA can help organizations mitigate their data security vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks--so users can focus on guest service and building trust in their brand. Better visibility means better defense. Know the risks, protect the enterprise with VENZA.More than 10,000 organizations in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company, headquartered in Roswell, GA. For more information, please call 770.685.6500 or visit VENZAgroup.com.About GDPR Essentials Powered by VENZA and facilitated by our approved coaches, GDPR Essentials informs your GDPR task force and aligns them to the tools and documents they need for compliance.Coaching Clinics cover vital topics, both legal and technical. Conducted over multiple sessions, each Clinic affords participants practical, hands-on guidance from a GDPR expert.Small-group formats foster peer-to-peer sharing and serve as a cost-effective solution for organizations adverse to expensive, one-on-one consulting fees.Topics include:Revising legal agreements (i.e. MSAs, SLAs)Revising data processing agreementsData mapping and risk identificationThe mechanics of consent managementDesignating a Data Protection Officer (DPO)And many more...Post-Clinic, custom Field Guides serve as practical and invaluable DIY resources. Documentation Platform A repository of indispensable documents and templates such as:Checklists and ToolsDocumentsPoliciesDIY! -- Users can customize the documents.Program CoordinationSuccessfully addressing the GDPR's legal, technical, and operational requirements demands organizational coordination. The VENZA Customer Success Team helps with schedules, reminders, and communications.
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Agilysys Participates in HTNG Whitepaper on GDPR

Agilysys ·22 March 2018
ALPHARETTA, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of an HTNG whitepaper on the General Data Protection Regulation (GDPR). Stephen Clay, Product Manager, represented Agilysys in the workgroup assembled to discuss the GDPR and its impact on the hospitality industry. The workgroup was coordinated by Hospitality Technology Next Generation (HTNG), a global not-for-profit trade association.The GDPR is a law governing personal data, and it will be enforced starting May 2018. The aim of the law is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. The extended jurisdiction of the GDPR will have an especially big impact on the business world, as the law will apply to all companies processing personal data of EU citizens regardless of the company's location. Failure to understand and comply with the GDPR may result in additional risks and significant financial penalties.The "GDPR for Hospitality" workgroup has met regularly since its establishment last year, to discuss the impact that the GDPR will inevitably have on the hospitality industry around the world. The aim of the group was to provide guidance for hospitality chains, trading partners and vendors to navigate the pitfalls associated with compliance to the updated law."Agilysys is passionate about personal data security and we work to make it as simple as possible for our customers and other industry professionals to comply with these new regulations," said Stephen Clay, Product Manager at Agilysys. "I'm confident that the workgroup's whitepaper on GDPR provides the information and direction that hospitality industry professionals need in order to prepare and adapt to compliance with the new regulations."HTNG is an industry association promoting collaboration and partnership among hospitality professionals and technology providers, to foster the development of next-generation solutions that will enable them to do business globally in the 21st century. The association is run by IT executives from 22 leading hospitality companies with the support of industry participants and partners.If you are an Agilysys customer and wish to obtain a copy of the GDPR whitepaper, please reach out to your account manager or contact our Sales department at +1 (877) 369 6208.About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.# # #PR Contacts:MediaRobert Shecterle, Agilysys, Inc., 770-810-6046,Robert.Shecterle@agilysys.comInvestorsRichard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500,agys@jcir.com
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Beekeeper Offering 31 Point GDPR Assessment Checklist to Hoteliers Preparing for Compliance

Beekeeper ·13 March 2018
SAN FRANCISCO, CA -- Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a "31 Point Assessment to Ensure GDPR Compliance" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines."If you operate a hotel in North American, GDPR directly affects your data security standards," said Corey McCarthy, Beekeeper head of global marketing. "Any hotel that provides accommodations to travelers from countries in the EU must comply with GDPR. Beekeeper has already taken the labor-intensive steps needed to become GDPR compliant; we've done the work and believe this document could help any hotel company still building their framework."Our Data Protection Officer, Dr. Amir Ameri, compiled an important list of questions to ask when going through the compliance process," McCarthy said. "The first 10 steps are listed below. To access the full 31 Point Assessment, click here."Beekeeper 31 Point Assessment to Ensure GDPR ComplianceDoes your company process personal data in an EU country or of EU residents? (Personal data is any data that may be used to identify a person, including technical, genetic, cultural, mental, economic, and social information.)Is your company familiar or registered with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/welcome)?Does your company utilize technology to detect and alert a data breach (IDS / HIDS)?Does your Company maintain an inventory of all assets which process (transfer / store) personal data?Are your company's personal data flow channels identified?Is your company technically equipped to search for and permanently remove one individual's personal data?Is the concept of "Privacy by Design" incorporated in your personal data processing products and services?Do you apply a Privacy Impact Assessment in your product or service development lifecycle?Is permanent deletion of personal data according to a standard such as NIST (or other)?Does your company have direct access to all the systems used for their processing of personal data?Disclaimer: These are the questions that Beekeeper has been using internally to assess compliance and, at the request of many colleagues, our CISO has been asked for his recommendations. These are not sanctioned by GDPR. "One of the best ways hoteliers can start their journey to GDPR readiness is by using a secure communications platform that is already compliant," Ameri said. "In April, Beekeeper assembled a team to make sure every box on our 31 Point Assessment got checked. Our task is done. We encourage companies still needing assistance to visit Beekeeper's GDPR Hub and follow our journey to compliance here."Hoteliers with questions about implementing GDPR best practices should visit Beekeeper's GDPR Hub.
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dailypoint by TS&C GmbH Announces Technology Partnership With protel

protel · 8 March 2018
Munich -- dailypoint and protel hotelsoftware GmbH, provider of on-site and cloud-based advanced property management systems (PMS), have today announced a technology integration to enable the whole of the protel customer base to connect into cloud-based dailypoint CRM and Central Data Management software using a standardized and highly efficient enterprise bus solution.protel customers exchange and centralize all important data sources. With dailypoint they have access to patented data cleansing functionalities for the creation of a central and clean guest profile enriched by artificial intelligence. dailypoint creates fully automated interests and guest preferences based on the consolidated data sources like protel, the hotel website, email newsletter, guest questionnaires and many others. The main focus of this technology integration is: Deep data exchange between both systems Patented data cleansing and AI processes to create a central guest profile Transforming data into usable knowledge for a more individualized CRM and guest services"dailypoint is the leading data consolidation platform for a strategic Central Data Management. Only through our patented processes hoteliers are able to benefit from the ever-growing amount of data. With the integrated modules the cooperation between protel and dailypoint offers hoteliers a one-stop solution for CRM, Loyalty or Analytics to drive more direct and profitable business," said Dr. Michael Toedt, Chief Executive Officer, at dailypoint."dailypoint have always impressed us with their holistic view of hotel data collection and enrichment, and this is a key reason our products work so well, together, for our clients. protel's commitment to the new hospitality platform protel.I/O has been matched by dailypoint, as today's successful certification demonstrates. The vendor-neutral future for our shared #hoteltechnology starts here, with this innovative collaboration" said Jeremy Armes, VP of Marketing at protel.The integration via protel.I/O allows dailypoint to connect to otherwise disparate PMS and other data sources, offering different functionality through a standardised interface. So whether a client is using the protel AIR web-based PMS or an on premise solution, they can take immediate advantage of dailypoint' s offering including its solutions kissCRM by dailypoint - a plug and play CRM offering - and the dailypoint360deg Central Data Management and CRM solution. Both come with a Privacy Dashboard as an important step towards GDPR compliance.
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Dataart To Sponsor Ht-next Conference 2018 In San Diego

DataArt · 8 March 2018
New York -- DataArt, the global technology consultancy that designs, develops and supports unique software solutions, will be a Silver Sponsor of HT-NEXT 2018 in San Diego, CA, March 12-14.Andrew Sanders, VP of Travel & Hospitality at DataArt North America, will be in attendance. HT-NEXT unites two leading industry events, Hotel Technology Forum and HTNG's North American Conference, into one high-quality educational and networking forum for hospitality executives and technology solution providers. This year's discussions will bring into focus cybersecurity, guest experience, digital transformation, GDPR, blockchain and other trending topics for the industry.Sanders is also co-chairing HTNG's Blockchain Workgroup, which will hold a session at HT-NEXT. The session includes subject matter experts and will explore how to enable and accelerate the adoption of this emerging technology in the hospitality sector.Andrew Sanders has held executive and sales leadership positions at global companies specializing in enterprise hospitality technology solutions for over 20 years. Andrew's involvement in the hotel sector includes mobile technologies such as Mobile Key room access, in-building Distributed Antenna System (DAS) infrastructure, mobile application development including location based marketing and guest engagement plus in-room entertainment. His notable sales achievements were enterprise solutions to Whitbread plc, Bass Leisure Retail and the US Army Lodging. At DataArt, Andrew leads initiatives in the areas of business strategy and innovation mainly in the hospitality technology sector.Event session detailsLocation:Manchester Grand Hyatt1 Market Place,San DiegoCalifornia 92101Date and Time: Wed. Mar 14, 20181:45 - 3:00 - HTNG Workgroup 9: Blockchain
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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

NORTHWIND-Maestro ·21 February 2018
Markham, Ontario -- Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.Yet, many operators feel an on-premise property software system is better because it does not depend on a high-speed internet connection, and the property's IT team has control over the environment. The best way to evaluate which system is best for your operation is to speak with a company that offers a full featured solution on both platforms so that the technology does not have to influence your decision."It is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both cloud-based and on-premise property software systems," said Warren Dehan, President of Maestro PMS. "Evaluate the feature capabilities and services each company offers to ensure it's the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Check if the company's Cloud system delivers full-featured PMS functionality, or if it is a limited 'lite' front office system that does not offer the features or expansion capabilities you may need in the future. Also, make sure your provider has a proven track record of deploying on either platform, and has the infrastructure to support you with the requisite services. Equally important, verify the system's security and credit card service processes are compliant with your GDPR and PCI obligations."The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro's Multi-Property Cloud PMS for more than five years. Jack Moyer, Vice President and General Manager for both properties said, "Our hotels are unique destinations. We run each as a separate brand on one cloud-based Maestro PMS with one database. Maestro hosts our system so we don't have to worry about servers, backups, or system maintenance." Moyer operates his two hotels as one business with one call center, one sales office, and one accounting office. "Managing both properties in the cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support."Maestro PMS is available as an on-premise Windows or browser-based solution. It also offers a feature-equivalent browser-based Cloud solution. "Maestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted Cloud. Maestro has extensive experience with cloud operations," Dehan said. "The key is choosing the right PMS software with the right partner to satisfy your business requirements first - the platform is secondary. If a property does not have access to the Internet but wants an easily managed system, we provide Maestro's features and versatility with a browser user interface that runs on a property's on-premise network. This option simplifies infrastructure needs for an on-premise system and truly gives you the best of both worlds without compromise."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

StayNTouch Inc. ·20 February 2018
There are only a few months to go until the May 25, 2018 compliance deadline for GDPR, which is a game changer for hoteliers as it introduces a new and comprehensive set of strict data protection regulations. By this date, all hoteliers will be required to demonstrate a "reasonable level" of personal data protection. When it comes to data security, there are few sectors as vulnerable to threats as the hotel industry so as hoteliers face a need for new systems, processes and technology, many are in need of some support.If you haven't yet started - or if you have and you are still working on it - now is the time to put your GDPR readiness plan into action. To help, StayNTouch and TrustYou have created this GDPR Readiness Checklist to guide you and your team.The key areas the GDPR checklist covers include:Awareness & PlanningProcesses and SystemsData Privacy, Notifications & ConsentTechnology and ControlsPolicies, Training & ProceduresTo download the Free GDPR Readiness Checklist for Hotels, CLICK HERE or visit http://go.stayntouch.com/GDPR-Checklist.html?utm_source=HSyndicate-HSMAI-HospitalityNet.About StayNTouchStayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, First Hotels, Modus hotels and the Fontainebleau Miami Beach.To learn more watch our video "THE NEW WAY... TO HOTEL!"About TrustYouTrustYou, the world's largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance marketing, improve guest experiences, and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.*These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou's guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.Find more information on TrustYou and the guest feedback platform on www.trustyou.com.*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
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The Countdown to GDPR is here. Is the MICE industry doing enough?

Cvent ·12 February 2018
The Countdown to GDPR is here, but is the MICE industry in UK and the rest of Europe doing enough? Recently Cvent held a webinar for more than 2,000 MICE executives - attached please see a copy of the presentation for your information.
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The Clock is Ticking Towards GDPR Compliance; If Your Hotel is Struggling, Beekeeper Can Help

Beekeeper · 1 February 2018
In just a few months, the European General Data Protection Regulation (GDPR) will require every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply after May 25, 2018, is risking heavy fines. Beekeeper, developer of a digital workplace app where operational systems and communication channels live within one secure and intuitive platform, announces that it is already GDPR compliant and its communication platform will protect company data."Our customers' right to privacy and ensuring that their personal data is secure, is Beekeeper's top priority," said Corey McCarthy, Beekeeper head of global marketing. "In April, we appointed Dr. Amir Ameri to the new position of Data Protection Officer, and he assembled a team to make sure every box got checked. A full year before deadline, we began assessing the impact of GDPR on Beekeeper. Today, we are proud to say that we are fully compliant. This was a labor-intensive undertaking, but our scramble is over. Companies still needing assistance can visit Beekeeper's GDPR Hub and follow our journey to compliance here."What Hoteliers Need to KnowHere are nine important facts that hoteliers need to know about GDPR:The GDPR is applicable to all hotels processing EU citizen's personal data, regardless of where it is located.Fines up to 20 million euros or 4% of annual global turnover (whichever is greater) may be levied in case of repeat and non-compliance to the regulation.EU citizens will have a right to approach the data protection authority of their choice when stating their complaint.Personal Data is defined with a wider scope, including social, mental, genetic, cultural, and economic data.The Right to be Forgotten will have an impact on hotel processes dealing with data collection, such as the purpose for obtaining the data. It will require advanced tools in dealing with search requirements.Privacy Impact Assessments will become mandatory and influence use of Privacy by Design principles to enhance both commercial and in-house developed tools, processes, and products dealing with Personal Data.Concept of Consent is reworked and made more stringent in its utilization.The Data Protection Officer (appointed internally or externally) becomes a mandatory role for any hotel or hotel company, or fines up to 10 million euros or 2% of global turnover may be levied.Incident Management and Notification for a data breach is standardized by the GDPR. A maximum of 72 hours is permissible before reporting becomes obligatory.Voice of Reason"GDPR is a far-reaching regulation and it has no limits to protecting personal data," Ameri said. "As a SaaS offering and recognized data processor, Beekeeper spent the last nine months implementing technical and organizational measures to ensure that our products and services will reduce risk for hoteliers significantly in the digital workplace."Ameri is an accomplished professional with more than 20 years of technical and leadership experience in operational risk management. He specializes in cybersecurity, data protection, and privacy fields in Swiss and international financial and banking sectors. After completing his Ph.D. dissertation in developing a framework for managing technology risks, Ameri completed his Master of Law to better position his understanding of the interaction between technology and legal and regulatory requirements."With the GDPR deadline on the horizon, hoteliers face a sprint of thorough internal evaluations to revamp policies around the collection, storage, or usage of EU resident personal data," Ameri said. "The financial implications of breaching GDPR are astronomical. We recommend mapping all data assets and appointing dedicated Data Protection personnel on a full-time or contract basis to properly oversee the adoption of high-caliber data protection processes and technologies."One of the best ways hoteliers can start their journey to GDPR readiness is by using a secure communications platform that is already compliant. Hoteliers with questions about implementing GDPR best practices should visit Beekeeper's GDPR Hub.
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The hotel that talks back is the future

EyeforTravel ·18 January 2018
The hotel of the future might become an interlinked artificial intelligence that can speak back to the guest through speakers and chatbots to suggest activities to the guest, answer their queries and solve their complaints says the report. Using AI-powered voice and chat capabilities to do these tasks provides more convenient channels for guest interactions that can not only improve satisfaction with their stay but also drive revenues.Both chatbots and voice systems working through smart speakers can be integrated into a whole system, recording all requests and integrated into a Property Management System (PMS). Largely these early investigations into interactive AI are as smart concierges for hotels, with both big and independent chains deploying the tech."We created a conversation concierge so that people can get all of their informational experience through channels they are more used to operating. It delivers specific responses very quickly. It positions the hotel as a trusted advisor," says Charles Cadbury, Co-Founder of Dazzle Technology, a start-up that implements and operates smart speakers for the hospitality industry."Hotels are able to listen to what the guests want and get real time data of who is asking for what and when. Then they can make real time adjustments to their product or services to cater to those requests."The other benefit of offering these services out to guests through voice or chat interfaces is that hotels staff are alleviated of a lot of mundane tasks and can really focus on delivering a high quality of service to guests.Jeffrey Parker, Vice President of Hospitality Systems, Red Lion Hotels Corporation, says that, according to experts, between 50-75% of guest questions can be responded to by a Bot. "This can relieve questions to the desk staff and other departments. The appropriate way to do it is to also link to your service app infrastructure and have a warm hand-off to a real person.""Conversation allows you to ask very specific answers in a type of communication you are most comfortable with," says Cadbury. "And because it's not a live conversation, you're not tying up staff on the phone."However, Parker has a warning: "Don't ever let your app pretend to be a real person. Be transparent with your guests." (For more on chatbots click here for our free report).The human element is also still highly relevant in creating the background that can make these interactive AIs possible. Humans are necessary to create a culture of recording and measuring guest interactions and building up the background data. IHG used their customer service call centres to help build up their Alexa offering, for example."The best way to build a picture of the guest is to leverage the hotel's greatest assets, their people, to capture every seemingly relevant detail humans need to build personal relationships," says Armand Rabinowitz, Senior Director of Strategy and Workgroups at Hospitality Technology Next Generation (HTNG).Similar to putting a data strategy in place, hotels need to think about the individual guest when implementing voice and chat functions. Hotels can't just charge in and introduce voice to every room and client, privacy issues are at play too. "We need to take clues from the guest and offer services based on what profile we think they are, but not to the extent we ruin that relationship," says Parker. Hotels need to offer guests the choice and respect their decision if they ask for connected devices to be removed. Chains such as Marriott and IHG are working closely with Amazon to develop solutions that provide the guests with a seamless experience while also protecting their privacy. Data collection and privacy issues will only be highlighted as the EU's GDPR regulation comes into force warns the report.To download The Future of In-Stay Technology report for free, click here.We have also covered voice technology and its implications for travel in a dedicated new report on the topic, which is free to download now here, as well as chatbots, which can be downloaded here.
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EyeforTravel have an attendee list for the data travel elite that they think you need to see!

EyeforTravel ·17 January 2018
With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. There's more data on each customer from their searches, saved preferences and previous travels. This event covers data analytics, revenue management, marketing analytics and artificial intelligence and personlizartion. Data is where it's all at - see how you can leverage data to get up close and personal with your customer.EyeforTravel are excited about this shift towards smart data and have positioned their EyeForTravel Smart Travel Data Summit (Feb 27-28, Miami) to focus on just that, and are even offering a sneak peak of their attendee list early.The event will have 130+ travel data decision makers to help brands identify the data, technology, partners and strategies that you need to grow revenues in the mobile-first world!To shed light on who will be at the event, Tim Gunstone the Managing Director for EyeforTravel said " "We're excited to be welcoming back executives from Southwest Airlines, Wyndham, AirBnb, Booking.com, Hilton Hotels, the Travel Corporation, Allegiant, Priceline, Winding Tree and a lot more"He went onto to say, "We don't usually release our delegate list this early but we want to shout about this event, we have over 90 people in, and thought we should share it, to give others the chance to book in early and manage their meetings too!"Need a bit more convincing?Look who you could meet and learn from: Airbnb, Amazon, Air Canada, Hilton, Delta Airlines, Mozio, HQ Revenue, Southwest Airlines, Priceline, McKinsey, Amperity, Lufthansa and moreTest your data strategy with insights from across the travel market to discuss everything from personalization, artificial intelligence, revenue analytics, blockchain, GDPR, data talent acquisition, data integration, marketing analytics to enhance the customer experience and so much more!Get your data and commercial teams talking to see your analytics insights take off. Reach those new levels of personalization and discuss the best attribution models on market today!Learn more about who is attending the Smart Travel Data 2018 event in sunny Miami here: http://events.eyefortravel.com/smart-travel-data-summit-north-america/If you are a hotel - cruise or airline - contact the team for discountsContact the team directly at - shreya@eyefortravel.com
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HEDNA Tackles Costly Payment Challenges at January 2018 Global Distribution Conference in Austin

Puzzle Partner Ltd. · 8 January 2018
The upcoming HEDNA (Hotel Electronic Distribution Network Association) Global Distribution Conference has become the go-to place for hotel industry payment insights, education and best practices. The nearly sold-out event will deliver the most comprehensive information, resources, and dialogue to help hoteliers gain control of the complexities associated with regulations, virtual payments, data security, GDPR and guest demands when it comes to payment strategies.The conference, which has attracted top delegates from hotel chains, multi-properties, independents, management companies, technology suppliers, payment companies and many others, takes place from January 29th - 31st, 2018 at the Sheraton Austin. This year, the payment tracks take center stage to address important topics including how to implement a 'guest centric' payment strategy, how to right size a hotel's third-party costs from a payment perspective, virtual payment trends, compliance, B2B payments, as well as solutions for upcoming issues such as General Data Protection Regulation (GDPR). The elite group of speakers and presenters is comprised of payment experts and influencers from Braintree - A PayPal Company, Ingenico, Edgar, Dunn & Company, Worldpay, Elavon, Hilton, JP Morgan, WEX, Onyx CenterSource, and Voxel Group. For a full list of topics and presenters, visit austinhedna.com/agenda.The Hotel Analytics Working Group will also share the wealth of data received from the 1,000+ HEDNA members and non-member participants in a recent survey. The analysis and White Paper provide recommendations and guidelines to educate hotels globally on how best to use their data to optimize both profit potential and long-term asset value.Other highlights of the event include the highly anticipated Innov8 session and a "Hackathon" produced in partnership with TNOOZ focusing on artificial intelligence and emerging technologies in hospitality.For more information and to register or sponsor, please visit AustinHEDNA.com.About Hotel Electronic Distribution Network Association (HEDNA)HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit www.HEDNA.org.

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