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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

commercial

protel announces industry-leading integration with Serenata CRM

protel · 6 March 2019
Dortmund/Germany - Serenata CRM, the specialist for customer relationship management (CRM) and digital marketing, and protel hotelsoftware GmbH, which offers cloud-based advanced property management systems (PMS), today announced the industry's most advanced 2-way integration between protel On-Premise and protel Air. Established in 2018, the technology partnership between Serenata CRM and protel has resulted in a robust, fully integrated, and standardized solution for the hospitality industry.Unlike conventional systems, the deep 2-way integration with protel.I/O lays the groundwork for specific recommendations and guidance on what measures hotel staff should implement in a given situation, thus ensuring personalized customer service for every guest.Serenata CRM is a leading provider of cloud-based guest communication and CRM solutions for hotels worldwide. By integrating guest data from the property management system (PMS), from central reservation systems (CRS), and combining this with website visitors' intent and interests in real-time, Serenata CRM is able to create a 360deg view of the guest unlike anything seen before in the market. Serenata CRM enables hotels to communicate with guests in an exactly tailored, targeted and relevant way using both historic guest information and real-time intent data before, during and after a stay. The goal is to strengthen the ties between guests and their chosen hotels by enhancing customer satisfaction.Serenata's technology partner protel offers, among other things, entirely cloud-based or locally-installed PMS solutions as well as scalable hybrid solutions. This smart integration works both with the cloud-based and with the server-based (on-premise) version, thus protecting customers' future and investment. Various versions are tailored to meet specific client needs and can be used by a wide range of customers - from small independent companies to multinational hotel chains.The seamless integration of both systems allows a wealth of different functions via a standardized interface. This technology integration enables a comprehensive exchange of data between both systems and the transformation of data into usable knowledge for personalized CRM and guest services. The partnership with Serenata CRM has already proved successful with several prestigious hotel chains in the GAS, UAE and APAC regions, both for the cloud-based and for the on-premise versions."Together with protel, we have built an integration that allows our joint customers to truly benefit from the synergies of protel's leading PMS and our next-generation CRM. The future lies in intelligent systems that are helping hoteliers to offer every guest a unique experience based on personal preferences and tastes, thus helping to achieve a lasting increase in revenues and customer satisfaction," said Dieter Dirnberger, CEO of Serenata CRM."Our new integration with Serenata CRM supports our best of breed integration approach. The recent in-depth analyses and tests - crucial for a successful certification process - clearly demonstrate that Serenata CRM is a leader in this competitive field. Our on-going collaboration will continue to drive innovations in hotel solutions, bringing guest-preference data to the forefront of daily operations," said Jeremy Armes, Marketing Director at protel.About Serenata CRMSerenata CRM is a worldwide leading provider of guest communication and CRM solutions for the hotel industry. Founded in 1996, Serenata CRM has over 20 years of experience in the hospitality business and is part of the NextGuest Technologies Group which also includes HEBS Digital as a specialist in digital marketing. Serenata CRM offers the first fully-integrated guest engagement, acquisition, and marketing platform for the hotel industry that combines historical guest data with real-time intent data allowing hoteliers to tailor a personalized experience second to none. Serenata CRM integrates with leading Property Management Systems, Central Reservation Systems, Online Reputation Management Systems, websites and other systems. Serenata CRM is continuously nurturing these data sources with real-time intent and digital behavior information of guests and potential guests on websites to build a 360deg view of all guest data. The guest profiles are used for enhancing the guest experience online, offline and for e-marketing communication.By tracking and scoring website visitors' interests and intentions, hoteliers can tailor the messaging, content and offers on the website and in the booking engine. Personalized newsletter invitation and offers help hoteliers to increase the number of marketable profiles using Serenata CRM by over 600%. This has become inevitable for many hotels after recent introductions of privacy regulations like GDPR that eliminated a large part of the hotel's marketable profiles due to lack of marketing consents.With Serenata CRM Suite, guest communication becomes targeted, dynamic and kept relevant before, during and after the guest stay with the aim of a satisfying experience building long-term guest loyalty.About NextGuest TechnologiesNextGuest Technologies is an integrated hospitality technology and digital marketing company comprised of HEBS Digital and Serenata CRM. Combining our leading technology with innovative strategy, design, and digital marketing solutions, we are closing the loop on the customer journey with the first fully-integrated guest engagement, acquisition, and marketing platform. NextGuest Technologies helps hoteliers to increase direct bookings and revenue, lower distribution costs, and increase the lifetime value of guests by combining the power of CRM with guest acquisition marketing. Its diverse client portfolio spans the globe and consists of top luxury and boutique hotel chains, independent hotels, resorts, casinos, franchised properties, hotel management companies, and DMO and tourist offices. NextGuest's mission is to continue to build a portfolio of innovative technology companies that are paving the way in the industry - exclusively focusing on companies that are the best at what they do in the hospitality space.About protelprotel offers technology and service solutions specifically and exclusively for the hospitality industry. The consistent focus on the needs of a single industry makes us one of the most experienced and successful providers of advanced property management systems (PMS). Whatever the requirements, whether installed on-site, web-based in the Cloud, or as a hybrid solution, our flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to multinational hotel chains. Founded in 1994, protel hotelsoftware GmbH operates under the leadership of managing partners Ingo Dignas and Manfred Osthues. With headquarters located in Dortmund, Germany, branch offices in Berlin, Vienna, Austria, and Atlanta, USA, plus a dense network of partner companies working in close cooperation, protel enjoys a worldwide presence. In over 93 countries, hotels and hotel management schools around the world attest to protel's high- level expertise and reliability, a third of them using protel Cloud Solutions.Contact:protelJeremy ArmesDirector of Marketing, protelPhone: +49 231 915 930Serenata CRMThomas HoeferManaging DirectorNeumarkter Strasse 1881673 MunichTel.: +49 89 929 003 - 0E-Mail: thomas.hoefer@serenata.com
commercial

dailypoint Achieves Oracle Validated Integration with OPERA

Toedt, Dr. Selk & Coll. GmbH ·26 February 2019
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. By achieving these requirements, the dailypoint two-way interface now allows hotels to have one central source of data for all key guest data points. dailypoint will structure guest data from dozens of sources, clean, match and remove duplicates, and creates one clean guest profile in Opera PMS."This integration gives Oracle customers the peace of mind that their data is accurate and guest profiles are complete and up-to-date. No more duplicate records, and no more inconsistencies. We are excited to partner with Oracle to provide hotels around the globe with a clean and secure way to understand their guest data," said Dr. Michael Toedt, founder and CEO of dailypoint."Achieving Oracle Validated Integration gives our customers confidence that the integration between dailypointTM and OPERA 5.5 is functionally sound and performs as tested," said David Hicks, Vice President, Worldwide ISVCloud Business Development and Marketing, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."dailypoint not only cleans data, but it also offers a fully-blown data management system that allows hotels to manage their CRM efforts, comply with GDPR, and connect a variety of apps through the dailypoint Marketplace.If you want to learn more about dailypoint or its partnership with Oracle, schedule a meeting at ITB.About Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com athttps://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.htmlAbout Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates.Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com athttps://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.htmlAbout Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates.
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dailypoint Launches New Patent-Pending Data Cleansing Product

Toedt, Dr. Selk & Coll. GmbH ·19 February 2019
dailypoint's fully automated, AI-based process includes hundreds of steps, reviewing all key data points within the guest profile. It removes duplicate profiles, corrects mistakes made from human errors, corrects addresses for more than 240 countries and ultimately creates one single, accurate guest profile for each guest. This data is stored in dailypoint's central data management solution as well as pushed to the hotel's PMS so that data is accurate across all key sources."In an analysis of 4 million guest profiles and 4.5 million stays, we found that hotels have 2.3 profiles for their most loyal guests in the PMS alone. And, 14% of their guests had more than four profiles. With so many inaccuracies, it is nearly impossible for hotels to understand their business, market to their most loyal customers, and comply with GDPR regulations," said Dr. Michael Toedt, Chief Executive Officer, at dailypoint. "Our goal is to help hotels minimize these errors so that they can better run their businesses."More than 500 hotels are already using the service and have seen a 7% reduction in redundant guest profiles. The service pairs seamlessly with dailypoint's CRM, where, once the data is cleaned, dailypoint creates guest interests and preferences based on the consolidated data sources like PMS data, the hotel website, email newsletter, guest questionnaires and many others.Hotels interested in this service can get in touch for a demo here or can schedule a meeting to meet dailypoint at ITB by following this link.
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Are travel companies ready for the digital revolution?

EyeforTravel ·18 February 2019
According to the World Economic Forum, digitisation in the aviation, travel and tourism industries is expected to create up to USD305 billion in value through increased profitability up to 2025. This should make digitisation a key priority for the travel industry, however, achieving a strong platform to do so is proving difficult for travel brands. This is one of the findings from the new Understanding Customer Behaviour Through Demand-Based Analytics white paper from EyeforTravel and Datumize, which is free to download now.In a major survey of the industry featured in the white paper, travel suppliers (accommodation, car hire, cruise, ground transport, airlines & tour operators) said that their greatest internal issue is digital transformation (34.4% of respondents). This is followed by technological alignment (30.5%) and the perennial concern of data siloes and internal data quality (29%), both of which are critical to achieving a digital brand fit for the 21st Century."Our data and the industry interviews conducted for this white paper suggests that a significant proportion of the travel industry is struggling to construct the necessary infrastructure to create strong digital brands," said Alex Hadwick, Head of Research for EyeforTravel. "Stringent data practices increasingly underpin the modern travel sector, which is emphasised by our finding that the most important trend for travel suppliers right now is GDPR and cyber security, followed by big data and analytics. There is huge value to be unlocked but brands need to get the basics right first by complying with regulations, creating secure, structured and accessible databases and measuring the right metrics."The research recommends that brands move data into the cloud and focus on getting a picture of total demand. This is the approach of hotel giant IHG: "Before we had a big data platform, we weren't able to store and analyze our availability requests," said Jeff Garber, vice president of revenue management systems at IHG during the EyeforTravel 2018 Digital Data Europe conference. "We had a lot of information about reservations, and customers that had made reservations. As we bring more data into that big data platform, we can really understand the choice model. Our next step is merchandising and being smarter about what people aren't buying so that we can reduce the clutter we are showing to them."Demand-based analytics promise a step-change in travel brands' capabilities, unlocking huge insights that will allow brands to better target consumers, build superior products and adjust faster to changing patterns. To understand how to unlock the value contained in demand-based data, download the Understanding Customer Behavior Through Demand-Based Analytics white paper now! It includes:Real-world examples and case studiesIndustry survey dataData-based techniques and areas of focus that can improve business performance immediatelyExpert insight.This white paper features insights from:EuropcarIHGThe Travel CorporationThomas Cook Hotels & ResortsVuelingClick here to download your copy of the white paper for free!
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Vizergy Closes Out Record-Breaking Year With Numerous Platform Enhancements

Vizergy ·22 January 2019
Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to invest in its best-in-class Vizergy Marketing System (VMS) platform.In 2018, Vizergy launched numerous upgrades to the functionality and connectivity of its marketing system, the VMS, to better position its client base for online success. The VMS is a robust client portal that allows a hotelier to access key data points and performance metrics to help them make better marketing decisions, understand competitive opportunities, and take timely action to capture more direct bookings. It is currently used by more than 1700 Vizergy clients and is the lifeblood of their digital marketing management efforts.The platform contains layered functionality that pulls together Vizergy's proprietary Content Management System with Adobe Analytics, Google My Business, IBM Watson, and several other platform integrations. The VMS platform allows a hospitality marketer to seamlessly access a variety of software solutions in one managerial environment, leveraging all of them to drive the very best online results.The Vizergy Marketing System makes it easy for its clients to outperform the competition and significantly improve direct bookings. Addams England, Vizergy's Vice President of IT says, "Our clients need reliable data and learnings to really understand their online performance. We have solicited feedback from dozens of users in 2018 and adjusted our VMS development roadmap to meet their needs. We've improved upon what was considered the first and best client portal in our competitive space and made it even better."Vizergy's Director of Client Marketing Services, Ross McAlpine, says, "having all of our client's information in one place, and having actionable insights to help them do what's most important: drive online bookings, is what sets Vizergy apart from its competitors. I have seen the VMS evolve and improve every year during my tenure here with Vizergy. It is a commitment to overall quality and our client's success."Each quarter, Vizergy has diligently worked to improve their platforms and technology to remain ahead of the competition and ensure they keep their title as the leading provider of digital marketing software for the hospitality industry. Take a look back at the platform improvements made over the last year.Q1Vizergy releases the TargetingHub data platformCampaign Detail - Lifetime ReportDistance from Location and Cookie Personalization RulesQ2TargetingHub Export Guest Feature EnhancementVMS - Reply to Google My Business ReviewsGeneral Data Protection Regulation (GDPR)Embedded Google MapsCustom 404 PageADA Compliance OptimizationQ3TargetingHub ROI ReportingCanonical Tags Now Use Absolute URLsTwo-Factor AuthenticationNew Modal Popup Premium WidgetPassword Reset Process ImprovementsColors & Styles Feature & Site Cloning EnhancementQ4New Site Templates: Cosmos & EquinoxBrowser Scan Feature to scan websitesCalendar Widget UpdatesGoogle My Business EnhancementLeading into 2019, Vizergy is projected to focus their efforts on data platforms. To view full details on the VMS enhancements made in the past year, request a copy at results@vizergy.com.
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Milestone to Present at 3 Free Workshop Sessions at HSMAI New York

Milestone Internet Marketing ·17 January 2019
Silicon Valley, CA - Milestone, Inc. announced today that it will be hosting three free digital marketing-focused workshops for hotels at the upcoming HSMAI Digital Marketing Conference in New York. The sessions will be held Tuesday, January 22 at the Marriott Marquis Hotel in New York City. Interested Hoteliers can register by visiting the dedicated site at https://www.hsmai.org/DigitalPreCon.Milestone will provide in-depth training on three critical topics that are of high interest to digital marketers in 2019:Digital Competitive Benchmarking: Using digital competitive analysis and data analytics to develop your marketing plans This session will provide insights into how to optimize your hotel keyword strategy for both organic and paid marketing, and how to leverage the latest technology to put your keyword strategy in the larger context of your marketing strategy by analyzing your keyword performance against top local competitors.In this workshop Milestone will provide you with direct actionable ideas on how to benchmark your digital marketing performance against top local competitors in order to grow your direct business and win market share:What digital benchmarking is and why it matters to your HotelWhat the key areas of digital marketing are that you need to benchmarkKPIs that you should track and manageOmnichannel Messaging: What does the future of content creation & distribution look like?In this session, Milestone will discuss how you can create a unified content distribution strategy by leveraging the latest technology available to digital marketers.In this workshop, Milestone will cover the definition of omnichannel messaging, share insights into how digital marketers work with omni channel messaging and discuss strategies and tools you can use to manage your digital marketing messaging:Learn about digital marketing messaging and the challenges faced by marketersSee strategies that can be implementedLearn about new tools that can help consolidate your digital marketing messagingYour Website on Steroids: Next generation website technologies for 2019 and beyondWhat are the next big shifts in website technology? How does voice-search impact how you build your website? How will your website content be impacted by these new technologies? And how do you ensure that all the new technologies that are becoming critical keep you in check with compliance issues like ADA and GDPR? Join Milestone as we discuss the shifts in website technology that we see in 2019 - and beyond - and how they will fit into the larger ecosystem of your modern website.In this workshop, co-presented by Anne Stingle, VP of Sales & Marketing at Triumph Hotels, you will get insights into the technologies that you need to drive direct bookings and see how they were implemented in a real-life example:Learn about the impact of voice search on your business and what you can do to prepareUnderstand the role of ADA & GDPR in your website strategySee a case study about website design & technology and how it impacted the hotelRegister for free now: https://www.hsmai.org/DigitalPreConAbout MilestoneFor over 20 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company.
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Revinate Ends 2018 with Strong Company Growth and Innovation

Revinate, Inc. · 3 January 2019
In 2018, Revinate made significant investments in product and engineering, hiring Jason Standiford as VP of Engineering and promoting Dan Hang from Chief Product Officer to President and Chief Operating Officer. The team hit a major milestone by moving all its products to Amazon Web Services, bringing exceptional global performance, security, scalability, and pace of innovation. The company also made an early and strong commitment to the GDPR, building the necessary tools into its products and educating customers on the new policies.Major updates were made to Revinate Guest Feedback, including Department Scores, Segmented Surveys, Survey Sentiment Analysis, and a refreshed mobile app to help hoteliers on the go. Enhancements to Revinate Marketing included the release of Database Insights, the Image Library, Guest Preferences, Advanced Upsell Reporting, and Benchmark Reporting. Finally, Revinate launched a full suite of group-level functionalities, empowering corporate marketing leaders to easily manage, measure, and optimize performance.In 2018, Revinate announced a partnership with Duetto to enhance the power of Revinate Marketing. Now, joint customers can use Duetto's platform and its Open Pricing application, GameChanger, to dynamically price upsells and upgrades driven through Revinate Marketing. The real-time pricing solution enables personalized offers to maximize conversion and revenue.Finally, the company made executive leadership changes this year to recognize strong performance and better align the team with strategic objectives for 2019. In addition to the hiring of Standiford and promotion of Hang, Karen Stephens was promoted from VP of Customer Success to Chief Revenue Officer and Rani Croshal was promoted from Senior Director of Customer Success to VP of Customer Success. In addition, Kelly Robb was promoted from Senior Director of Marketing & Growth to VP of Marketing & Growth.Revinate's Co-Founder and CEO Marc Heyneker says, "In 2018, we continued to deliver on our promise of being first in the industry for innovation and customer service. I am thrilled with how we ended the year and am looking forward to another record-breaking year in 2019."Today, hoteliers in more than 135 countries use Revinate to manage guest feedback and guest marketing. They are supported by a global Customer Success team that provides 24/7 service and speaks more than 20 languages to provide the best support in the industry. Customers rank Revinate as the #1 CRM and Email Marketing Solution on Hotel Tech Report.
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Beekeeper Reflects on its Landmark Accomplishments in 2018; New Year Looking Equally as Promising

Beekeeper USA, Inc. ·18 December 2018
San Francisco, Dec. 18, 2018 -- When you've had a banner year like Beekeeper, it's difficult to see it end. Looking back on 2018, the leading communication and employee operations platform company is seeing an impressive list of accomplishments, yet it is even more excited for what is coming in 2019. Beekeeper is one of the most talked about and recognized technology providers today due to its ability to digitize hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper is helping hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages.Here are just a few Beekeeper highlights from 2018:Beekeeper was named "Most Innovative Technology of 2018" by Hospitality Technology Next Generation (HTNG); voted "People's Choice" at HITEC Houston as part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP); and earned the "Most Innovative Hotel Technology" designation during the Tech Pitch at HX: The Hotel Experience.Beekeeper executives spoke at the following industry events: The Americas Lodging Investment Summit (ALIS), Asian American Hotel Owners Association Convention & Trade Show, Boutique Hotel Investment Conference, HITEC Amsterdam and Houston, HR in Hospitality, HT-NEXT, HX: The Hotel Experience, and New York University International Hospitality Industry Investment Conference.Beekeeper was named the 59th Fastest Growing Company by SaaS 1000.1 Hotels, SIXTY Hotels, the iconic Watergate Hotel, Feather Falls Casino, Lodge & Brewing Co., and InterContinental Miami hotel chose Beekeeper to communicate more effectively with its employees.Beekeeper raised an additional $13 million in funding as a part of its Series A extension round to invest in hospitality market growth.Beekeeper became GDPR compliant and achieved ISO 27001 Certification to protect intellectual property, employee details, and information entrusted to Beekeeper by third parties. ISO certifies that Beekeeper's product and services will reduce its customers' risk significantly in the digital workplace.Beekeeper added the following companies to its growing Marketplace: ADP, BambooHR, Gustaf, Microsoft Azure, Mirus, Swisscom eAlarm, UltiPro and Workday. The company also partnered with Hapi, a disruptive data streaming, integration and enrichment platform at HITEC to create the #BeeHapiBus.Beekeeper hired Connie Rheams, named one of the most influential women in hospitality technology by HFTP, to serve as the new Vice President, Hospitality.Beekeeper continued its Bee School webinar series that brings knowledge on workplace dynamics and behavior out from behind the paywall of an MBA certificate, ensuring that managers in non-desk industries can lead their teams to unprecedented success. The series was taught by Best-Selling Author and Employee Engagement Expert Jill Christensen. The company also hosted an Employee Engagement webinar with ALICE, a hotel operations platform that manages staff work and guest communications across departments."2018 was a banner year for Beekeeper," Rheams said. "It will be difficult to top these successes, but programs and partnerships are already underway that will make 2019 even more momentous. We will continue to drive innovation through technology and look for new opportunities to help hotel companies empower their organizations and deliver personalized end-customer experiences. Earning hospitality's top-three technology awards this year signifies that Beekeeper is truly the next frontier for hospitality. Our team looks forward to connecting with more hoteliers in the coming year and leading conversations at industry events about connecting hotel employees to their companies and culture."
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2019 will be a year for IT to uphold international security compliance across all digital properties and tools

Beekeeper USA, Inc. ·12 December 2018
Increased Security and ConfidentialityAs the EU puts GDPR into effect this May, ensuring the security of your internal communications channels will be more than just a trend in 2019--it will be an absolute necessity. Adopting a private platform for internal messaging will help employees discreetly convey necessary information amongst themselves without unnecessarily involving guests. As nowadays these sensitive messages can take many mediums (email, direct message, video, image, etc.), adopting a platform that can support a variety of media formats will be important in the coming year.With a secure chat tool in place, any confidential company or HR information will remain protected. While corporations can establish confidential communication solutions within internal apps, they can also document employee activity and collaboration for posterity. For teams that work in customer service, this can prove invaluable as information is readily accessible yet discreet should employees require it.Smart RoomsWith more people using voice-activated devices in their homes, it's only natural to use these same devices to make rooms more "smart." In 2019, IT departments should anticipate the adoption of technologies that allow guests to control lights, temperature, and other features in a hotel room can be difficult to decipher.Adding a voice-activated device like a Google Home or Amazon Echo can eliminate the risk of a poor Yelp rating or a middle-of-the-night complaint to the front desk. The guest can control specific functions of the room, just like at home.According to The Wynn Las Vegas, over 4,700 of their rooms will be equipped with an Amazon Echo to help guests control things like lighting and temperature with ease. Don't be surprised if you start seeing rooms with "smart" beds that can determine whether or not a guest is asleep or awake and heat or light a room accordingly.BYOD (Bring Your Own Device) ProgramsWith the rise of mobile communication apps for the workplace comes the expectation that messages will be responded to in real time, or at the very least, in a timely manner. While it is up to your company to establish rules of engagement so that employees don't burn out or rack up overtime while dealing with off-the-clock internal communications, it's also important to make the digital workplace app as accessible to all employees as possible. For many, this means using whatever mobile phone is in their possession. In the coming year, it will be of critical importance to ensure that your digital workplace provider can function on a wide variety of devices.An Increase in AI PresenceDepending on who you talk to, artificial intelligence (AI) is either met with excitement or skepticism and worry. While there are many industries that will eventually be dominated by AI, the hospitality industry isn't likely to go full-automation in 2019, or ever for that matter.With that said, many businesses within the hospitality industry have begun to incorporate some friendly robots to help out with some of the house keeping and other tasks that don't require a lot of face-to-face interaction. AI will ultimately help the guest experience by improving the quality of any person-to-person exchanges.Automation is not meant to threaten a booming industry but rather keep it streamlined, error-free, and maintain high standards in what it does best; striving to make the customer experience as impeccable as possible. hbspt.forms.create({ portalId: "506469", formId: "4eae38d1-0b94-4a56-85de-987e7ce67638", css: "", sfdcCampaignId: "7010B000001hcgiQAA"});
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Direct Bookings on Autopilot: the new A.I. that knows what hotel guests want

Hotelchamp · 4 December 2018
Amsterdam - December 4 2018 - Hotelchamp today introduced 'Autopilot' - new technology set to revolutionise how hotels think about their online guest experience."Today's hotel websites provide the same static experience for every visitor, which is bizarre given how different guests and their preferences are," says Kristian Valk, CEO of Hotelchamp.Hotelchamp is set to change that with the introduction of Autopilot, an artificial intelligence engine trained to recognise and personalise the experience of every visitor to a hotel's website.Hotels already spend huge amounts of time and money on guest personalisation - from email campaigns and communication, to advertising and loyalty programs. But most if not all these efforts are funnelled to static, one-size-fits-all websites."Personalisation is already the standard that guests have come to expect from hotels. The challenge has always been how to deliver that on a website in a scalable and meaningful way," says Valk."The truth is, only A.I. can deliver a truly adaptive website experience tailored to every single website visitor. One that brings the right information, interaction or offer, to the right person, and at the right time."Hotelchamp's Autopilot is not a chatbot or 'digital concierge' - it customises static hotel websites using a range of marketing techniques and tools. With a seamless integration, the result is a living, responsive and personalised experience, guiding guests through the entire direct booking process depending on their characteristics and needs.Hotelchamp's data science team developed Autopilot using years of data and millions of A/B test impressions on what exactly convinces guests to book direct. Autopilot applies this knowledge against a range of factors; including real-time data from a hotel's website, GDPR-compliant visitor insights and behaviour, and best practices from amongst Hotelchamp's thousands of hotels.Whilst this may sound complicated, all the hotelier needs to do to activate Autopilot is literally flick a single switch."We developed Autopilot to make it easy, not just for hoteliers, but also for guests to see the best information on the website. Autopilot makes direct bookings smarter - not harder," says Valk."We believe that with this type of technology now available to the hotel industry, hoteliers can bridge the gap between the online experience and the personal service hotels are famous for - a website that knows what guests are looking for, even before they do."About AutopilotUsing an A.I. engine to identify customer segments and audiences, Hotelchamp Autopilot can automatically serve the best information for each guest.Autopilot has been trained using insights from the Hotelchamp data science team and millions of A/B test impressions. Using this knowledge and live insights from the hotel's website, Autopilot recognises and personalises the website experience in real-time to convince visitors to book direct.All Hotelchamp tools can now be controlled by Autopilot, meaning the system will only deploy the right tools at the right time to the right audience. This process happens in real-time and is entirely personalised to each individual website visitor and moment in the booking phase.Autopilot bridges the gap between the digital journey and the personal service hotels are famous for - a website that knows what guests are looking for, even before they do.
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Tamourine's 5th Annual Hotel Marketing Thanksgiving List

Tambourine ·20 November 2018
God bless America.It's also the time of year when we survey hundreds of clients, colleagues and industry experts what they are feeling good about.Based on the results, here are five things hoteliers are feeling thankful for this Thanksgiving:1. The continued strong economy and surging KPIsHotel marketers have plenty of reasons to be thankful this year that the U.S. economy remains strong, as does overall hotel industry performance, which continues to hover at or near record levels. (See chart below: experts at CBRE forecast ADR and RevPAR growth exceeding 2.5% for 2019.) For one, the hotel industry's currently robust metrics are helping to make most hospitality marketers look like geniuses-- whether deserved or not--by fueling major gains across numerous key marketing KPIs. The present economic strength also creates a thriving job market, both within the hotel industry and in the larger workforce. This helps keep hotels staffed, brings business travelers through the door and gives leisure travelers more of the disposable income they need to take vacations. It also fosters strong group business, since companies are more willing to spend on corporate events and SMERF groups are typically more active.As we've stated many times before, this is absolutely crucial, since even marketing geniuses can only do so much with a sub-par property.2. Their growing comfort with all things digitalThere may have been a deep learning curve at first, but hotel marketers are getting increasingly comfortable wielding the same digital weapons OTAs have used in recent years to hack off a big chunk of the bookings market. That's changing now that marketers are adapting to this new competitive landscape, and as more millennial/digital-native employees enter the workforce.There are now hotel marketers everywhere working to employ more efficient digital marketing and SEO, create streamlined booking experiences, harness CRM and RMS systems, and build better guest personalization, among other innovative pursuits.Although many of the traditional, old-school hotel marketing basics still apply, the new tech-driven weapons being employed were a desperately needed upgrade in order to remain competitive with the major third-party channels. Hotel marketers are no longer bringing a knife to the proverbial gunfight.3. The rise of social advertisingUsing the advertising capabilities of social media platforms is proving to be a great means of offsetting the rising costs of Google AdWords PPC campaigns, while offering expanded audience targeting capabilities. Now that's something to truly be thankful for.More and more serious hotel marketers are embracing these media channels, and for good reason: 30% of Gen Z (18- and 19-year-olds) and 42% of millennials (20- to 36-year-olds) believe social media is the most relevant channel for ads, according to Adobe's State of Digital Advertising 2018 report. Respondents over the age of 37 still find TV ads are more relevant, according to the report, but they rank social media second. Clearly, that's a lot of eyeballs that can be garnered through social, and for a relatively inexpensive price when compared with PPC and traditional mass media. But the benefits of social advertising don't stop there for hotel marketers.It's also great for creating promotions intended to specifically boost business during "low periods," like those inevitable times when seasonality or the unexpected cancellation of a large group suddenly impacts occupancy projections. Smart hotel marketers are finding great success during these times by working Facebook and Instagram ads in tandem, with clear, timely, specific and hyper-focused pitches that utilize lots of eye-catching graphics and video. The more unique customer groups one can target with these specialized messages, the better.4. The cornucopia of available guest dataHere in the era of "big data," hotel marketers are drawing upon more knowledge than ever about guests to craft segmented campaigns and improve the guest service experience, cultivating this vital customer intel from a wide range of sources, including their hotel's PMS, CRM, POS, RMS, social listening and more.This burgeoning flood of information is leading to unprecedented consumer insights.With so much valuable data now in hand, marketers can better understand who their best guests are, by closely looking at who is spending the most, when they spend it and where on property these revenues are generated. Campaigns can now be better customized to attract these big-ticket guests.Hotel marketers can also monitor guest sentiment through methods such as social listening and on-property guest/relationship management software, which can reveal underlying product or service problems at the hotel and/or opportunities where guests can be delighted with great customer service. From there the hotel staff can analyze these findings, perform the necessary research and devise plans that address areas of improvement in the future.5. The non-impact of GDPR (so far) in the U.S.The European Union's 2018 General Data Protection Regulation (GDPR) took effect on May 25, mandating that companies receive customer consent before storing, processing or using personal data from all EU citizens, while also providing a means for those citizens to remove their data from databases. Among U.S. businesses this was particularly noteworthy for hotels, which often serve international guests.The new GDPR regulation has sent hotel marketers scrambling in recent months to ensure compliance, but six months later it's proving to be less of a factor here in the U.S. than was originally feared. The immediate result was a flood of permission-seeking emails and cookie requests sent to users by respective sites, which have likely all been read, clicked and deleted by now. Otherwise, there have been relatively few (if any) relevant lawsuits here in the States involving hotels.
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Hapi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

HAPI · 2 October 2018
Miami - October 2, 2018 - Hapi, a Gold level member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with A disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, Hapi's comprehensive platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Through the new integration, both hoteliers and solution providers can access a set of simple APIs and connectors that allow them to innovate and deploy solutions faster and more efficiently."Oracle collects and stores a wealth of knowledge about hotel guests within Oracle Hospitality OPERA, and there are incredible opportunities to unleash new customer value by exposing this data with two-way Hapi connectors," said Luis Segredo, Hapi CEO. "Hotel companies, as well as solution providers, can develop and deploy innovations, creating new customer value in a fraction of the time.""The Hapi platform is scalable to help hotel groups of any size take control of their data," added Nikolai Balba, Hapi CTO. "It also improves confidence with GDPR compliance of downstream systems.""Achieving Oracle Validated Integration gives our customers confidence that the integration between Hapi and functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."Developed by a team led by hotel technology innovators Luis Segredo and Nikolai Balba, the Hapi data streaming platform is based on the most advanced and robust technologies available, including Apache Kafka, the same proven technology that runs some of the world's largest social media and security-conscious business services, such as LinkedIn, PayPal, Cisco and many others. To this proven foundation, multiple layers of encryption, authentication and governance are added to ensure maximum data security and efficiency."Working with the Oracle team to move the industry forward has been an incredible experience," continued Segredo. "Their willingness to partner with a young company and their desire to accelerate the pace of innovation in the industry is really refreshing."
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KEYPR and Intelity to Participate in The Lodging Conference

INTELITY ·25 September 2018
Los Angeles, CA (September 24th, 2018) - KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference. Stevenson will join five other panelists, during a think tank session titled "Tech Forward: A Look at Game-Changing Innovations and Concepts." He will share how the merger will form the most robust, reliable and sophisticated enterprise guest experience platform available in hospitality and what it means for hoteliers. The panel, which will be moderated by Richard Siegel, President and Publisher at Hotel-Online and Hospitality Upgrade, will cover game-changing innovations, and how hospitality technology is rapidly changing. Specific topics including mobile apps, data protection, GDPR Compliance, in-room automation, and keeping up with ratings agencies will all be covered."It's been a busy summer for us at both Intelity and KEYPR, and The Lodging Conference offers us the perfect platform to start talking about the merger - what it means for customers, and what it means for the industry as a whole, as well," said Stevenson. "There are no other companies out there that offer as complete a platform as ours. Both hospitality ratings agencies, like AAA and travelers alike, are increasingly demanding specific connective technologies in hotels, and we are perfectly poised to address all of these needs in a modular, easy-to-implement way."Not only does the united company have a strong product line but it also combines two talented, global workforces, which significantly strengthens the group's existing expertise in hotel mobile and in-room technologies.The combined platform covers the complete guest mobile journey, including check-in (allowing guests to skip the front desk), mobile key (integrated with most major locking systems), guest services and digital concierge tools. It includes a complete in-room solution with customizable tablets, seamless TV casting, and voice via Amazon Alexa. It also offers a text messaging solution for guest-to-staff communication, and a complete staff management system, full workflow, ticketing and an operations dashboard (desktop and mobile), real-time content controls, immersive business intelligence, guest-to-staff, and staff-to-staff request fulfillment, as well as robust marketing and advertising functionality.Intelity and KEYPR staff members will be present at the conference to provide demonstrations and explain how the platform creates operational efficiencies and revenue opportunities for property owners and operators.The companies' future consolidation is a huge step forward for hospitality technology. For more information, visit intelitycorp.com and keypr.com.About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million 'Series A' Extension

Beekeeper USA, Inc. ·11 September 2018
Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its information security management system to maintain their ISO 27001:2013 certification. This will ensure the platform delivers a simple and elegant experience for hotel workers while maintaining the highest security levels.Atomico and Keen Venture Partners led the round with a diverse group of strategic investors including Samsung Next, Edenred Capital Partners (ECP), and Swiss Post who have joined Beekeeper's mission to connect the nearly 2 billion non-desk workers who have been forgotten when it comes to digitalization within companies. All existing key investors, including FYRFLY Venture Partners, ALPANA Ventures and investiere.ch, participated in the round as well.Aligning employees without email addresses or corporate devices with the entire organization in a centralized, secure environment is a major challenge. Seventy-five percent of the workforce currently use their personal mobile devices to communicate with co-workers, and the lack of proper operational communication tools has forced employees to use consumer-based workarounds like WhatsApp and Facebook Messenger. Data privacy scandals by consumer giant Facebook and the launch of GDPR has emphasized the importance of data privacy and security."Atomico is proud to support Beekeeper as their innovative employee communication and operations platform, built specifically for the world's two billion non-desk workers, continues to succeed on a global scale," said Ben Blume, Principal at Atomico. "Over the last few years we've watched Cris, Flavio and the team build not only a world class product and culture, but consistently win some of the world's most well recognized corporations as clients across a range of industries from hospitality and manufacturing to retail and construction. It is a testament to our belief that big enterprise SaaS winners will continue to emerge from Europe.""Beekeeper plays right into the heart of the digital workplace trend," said Robert Verwaayen, general partner at Keen Ventures. "We believe that Beekeeper is on a path to become an indispensable collaboration tool for the 80% of the global workforce that has been largely forgotten by digital technology. The market opportunity, strength of the product and the talent of the team gives Beekeeper a real shot at becoming a meaningful giant in the mobile enterprise space."This round of capital will also be dedicated to the next evolution of Beekeeper's Marketplace and plug-in ecosystem. As the central employee touchpoint, Beekeeper has the unique ability to streamline internal communications and operational tools within one intuitive app that desk and non-desk workers can access in real time from their mobile phone. Through Beekeeper's integrations and out-of-the-box apps, corporations can consolidate operational tools and communications into a simplified employee experience - something that will be imperative as frontline workers are introduced to corporate technology, many for the first time.Christina Bechhold Russ, principal at Samsung NEXT Ventures said, "Non-desk-based workers are one of the most overlooked markets for digital services, yet they are estimated to have a mobile penetration rate of 84% and only continues to grow. Beekeeper enables employers with distributed workforces from manufacturing companies to retailers to seamlessly connect everyone in the organization and transform the way information is disseminated and shared. A strategic investment for NEXT, this is a great opportunity to support a fast-growing scale-up leveraging mobile devices to define the future of work."Beekeeper's new financing comes within a year of closing its Series A round and marks a time of rapid corporate growth. In the past year, Fortune 500 firms across the globe have adopted Beekeeper to improve internal communications and streamline operations. Beekeeper has also increased its user base by more than 500% and is currently being used in more than 137 countries worldwide.
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GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?

Beekeeper USA, Inc. ·24 July 2018
SAN FRANCISCO, CA -- The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering "what comes next?" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app hailed as the "Most Innovative Technology" for 2018 and the "People's Choice" by actual users and buyers, is providing answers to some of hoteliers most frequently asked questions.Q: How quickly will regulators levy major fines if a hotel or hospitality-related business is not GDPR compliant?A: Before a fine is levied, an offence must be established. This may be due to an incident impacting personal data of an employee or a guest or a defined regulatory audit. Hence, establishing an offence in this matter would require evidencing several criteria, performing audits, assessing the knowledge of the offender to the offence, i.e. establishing intent and the level of due diligence the offender had met. Taking all factors into consideration, previous court rulings in the EU have taken time to give a ruling in data protection and privacy matters. Article 83 states: "In any event, the fines imposed shall be effective, proportionate and dissuasive." This will be case dependent and influenced by the legal proceedings in the jurisdiction in question as defined by the regulatory body.Q: Will the GDPR regulation help or hinder future innovation?A: In my opinion, not only will GDPR regulation significantly help future innovation, but it will also establish an absolute maximum of the necessary level of "trust" required to have a flourishing use of any future innovation.Q: Will the GDPR regulation help or hinder my hotel's global marketing efforts?A: Understanding that establishing "trust" is the cornerstone of any successful marketing effort, there is nothing better than upholding a basic "undeclared human right" in any company's effort to commercialize their product. Adapting to new processes and marketing efforts will be necessary, but it's also addressing an important need in the minds of most consumers.Q: What do hotels need to do to maintain their opt-in-subscriptions? What will this mean to customer loyalty and bottom line revenues for the future?A: It is helpful if businesses/hotels recognize that personal data is not a free commodity and there is an ownership title associated with the personal data to the data subject. Safeguarding this is all GDPR requires. Incentives, or any form of compensatory measures of interest to the data subject, may result in maintaining a higher customer loyalty. It is important to note, however, that customer loyalty and bottom line revenues were only impacted for businesses/hotels with a model to use a "free commodity = personal data" to generate income. As we all know, in a free economy, this itself is considered an unfair distribution of resources and a disadvantage for a healthy economy and it is not tolerated in many countries.Q: What happens if there is a third-party breach? For example, a hotel uses WhatsApp to stay connected to their employees. What happens to that hotel if WhatsApp is not compliant? Is it liable for the breach or is WhatsApp solely responsible?A: One of the points that GDPR addresses clearly is the responsibility of each party in the processing life cycle. In this respect, although GDPR has a "pass through" approach, it is the responsibility of the controller to be transparent towards the data subject and manage such risks with the processors and the involved third parties. For example, having a data processing agreement in place between the involved entities, performing risk assessments and taking other risk mitigating measures are the norm in managing this type of risk. In the example stated, since the hotel is considered as the controller, certainly the hotel will be audited to establish whether it had performed its due diligence towards managing this risk or not. Basic assumption is that the data subject was informed and consented to in the first place to allow WhatsApp to have possession of their personal data. If not, clearly the hotel will be held liable in a first instance.Q: Understanding that GDPR is not a one-off compliance effort (like the rush to fix the Y2K Millennium Bug) and continuous changes will need to be made, is there a grace period on updates? Will there be a global schedule specifying when updates need to be made? How does a company know if it's up-to-date with all the recent regulations?A: GDPR is the law and became enforceable on May 25th, 2018. The grace period for meeting GDPR requirements started in April 2016, with a 2-year period allowed for compliance. Although, it has happened in the past that regulators have "extended" enforceability timelines, to date, I am not aware of any extension periods for the start of enforcement of GDPR.
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Free webinar: Your Data Security in a Post-GDPR World

Toedt, Dr. Selk & Coll. GmbH ·11 July 2018
It is no surprise. Hotels use a plethora of different software, all of which store guest data in various formats. How could hotels possibly keep track of all this data in a way where they could provide it back to the guest, or worse, delete all the guest's data upon request?dailypointTM is launching an all new webinar on July 13th to help hotels navigate their data in this new, post-GDPR era. In it, Michael Toedt, Managing Partner and CEO at dailypointTM will explain:What the new GDPR regulations areWhat the implications are for hotelsBest practices for hotels to handle the requirementsHow to simplify compliance with all your data in one, centrally managed sourceThe webinar will take place on July 13th at 10am CEST in German and at 11:30am CEST in English. Register now, as space is limited.
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AirGain New Time-Table Feature & Flight Comparison to Empower Airlines with Competitor Intelligence on Various Time Windows

RateGain ·28 June 2018
London -- RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries, today, announced new product updates on AirGain,the airfare competitor intelligence tool. In the new set of releases, AirGain has focused on giving a broader compset intelligence to the airlines with full context at a glance.The new features like time-table and flight comparison view would display the most important data and insights that every Revenue Manager needs to make the right pricing decision. Following are highlights of the latest release:Time Table View-Users can now view departing schedules of all the itineraries from all the competing channels in a timetable format. Each date on the table view provides with information on airline code, the rate and the channel with the cheapest availability. Users can also see all the different channels an itinerary is available on through the tooltip.Flight Comparison - Cheapest View: This view compares airlines between an O&D on different departure dates. Cheapest View picks up the cheapest data point for each channel along with picking one data point for one departure date of each channel and ignoring the rest.Flight Comparison - Default view: This view allows airlines to analyze all different itineraries and monitor rates offered by different channels. Also, in addition to subscribers own parity check, this new feature also outlines the parity trend line for the comp set across different channels.Reverse crawling: With this feature, the subscriber gets access to fresh data for the nearest departure dates which are more prone to changes.According to Dr. Anand Medepalli, CPO, RateGain, "We are excited to roll out new updates in AirGain2.2 for Quarter-1. In this multiple product update releases, our effort has been to provide insights and data points beyond the known comp-set intelligence. These are the important information plugs which needs to be factored and taken into account while strategizing the pricing of the airlines. All these new features will automatically be updated for our existing airline clients. Along with this release, we are also happy to share that from 25th May onwards, all business processes and systems at RateGain are in compliance with the EU GDPR law. As a global organization, RateGain has updated its privacy policy which details how do we use and process the information that we collect. We are proud to be one of the first rate-intelligence and distribution solutions companies to appoint a Data Protection officer in compliance with the EU GDPR law."AirGain, the next-gen Pricing Intelligence Solution was launched in November 2017, with an aim to offer real-time big data pricing intelligence and exhaustive market data to the airlines. The tool takes care of critical business challenges faced by the industry such as inaccurate or delayed pricing, understanding ancillaries pricing and tackling the airline rate parity issues, enabling airlines to make smarter business decisions. We currently monitoring 14000+ routes and 4 Million+ data points for around 40 Airlines across the globe.Forward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments,
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Teneo Hospitality Group Polls Leading Meeting Planners On Emerging Trends in 2018

Teneo Hospitality Group ·27 June 2018
Budgets, greater quality control, cost and reliability of AV and technical services, security of content and the challenges of meeting the increasingly complex dietary demands of a more diverse demographic: these are among the major concerns of the nation's meeting planners.Teneo Hospitality Group, the premier group representation firm, gathered observations from top meeting planners to determine their most pressing issues and concerns. They represent a spectrum of the meetings industry - banking, pharmaceuticals, technology, associations and travel management companies.According to Teneo President Mike Schugt, rapid expansion of technology has generated new and more complex issues and rising prices. "Concerns about technology costs and reliability led the list of trends, and planners expressed unease with their ability to protect meeting content."In dealing with these issues, planners must be able to trust their suppliers, Schugt notes. "Our planners stressed the need for honesty, accuracy and rapid response as a major requirement for effective planning," he asserts.Wi-FiEffective, high speed Wi-Fi is the most critical aspect of today's meetings, bringing together phones, tablets, laptops, messaging services, AV, lighting and an array of special applications designed for each meeting. But more than ever, planners are frustrated by high prices, increasing labor costs, lack of flexibility, difficulties in negotiations and in some cases, a lack of options in hiring a firm for these events. Planners agree that Wi-Fi should be more reasonably priced since current policies can make planning and cost control difficult. Many of these costs are passed on to smaller businesses, associations and exhibitors, making participation costlier and potentially placing the participants at a competitive disadvantage.AVLinking Wi-Fi to AV is increasingly problematic, with stories of breakdowns in coordination that have impacted presentations and events. At a recent luncheon in a major city, the AV company failed to do the required run through and the entire AV had to be shut down. Reliability of AV can be easily compromised - interference from outside the venue can compromise bandwidth as much as 25%. Controlling costs and ensuring technical quality are a challenge for both venues and planners. Venues must provide top-of-the-line technical services, keep abreast of advances and ensure their equipment is operated by a highly-trained staff, either in-house or outsourced. In order to negotiate effectively, planners need to become more familiar with terminology and the specific needs of exhibitors, vendors and attendees.Plug-In Power SourcesAs devices proliferate, travelers are faced with the problem of recharging everything from phones and tablets to laptops and other portable electronic devices. The demand has rapidly outpaced available charging options, leaving airlines and railways scrambling to add charging stations at airport gates and aboard trains. Hotels and conference centers are equally challenged. It is no longer enough to have power sources in guestrooms and meeting spaces and comments from meeting planners and attendees indicate that the existing outlets cannot always accommodate the number of devices guests take with them. Demand for connectivity does not stop in the guestroom or meeting space. Today's travelers want to be plugged in at all times and everywhere in the conference venue. That includes lobbies, bars, dining rooms, gyms and lounges.Planners hosting a meeting overseas should check to ensure attendees will have access to voltage adapters at the venue, should they be needed.Diet, Diversity and LiabilityThese issues are not new but few elements of meeting planning have expanded more rapidly and caused more concern than the demand for special dishes at meetings. Where once planners offered a few options such as Kosher, vegetarian, or perhaps a Heart Healthy dish, today's menus are flooded with choices that span gluten free, lactose intolerant, Halal, pescatarian (fish, no meat) and infinite varieties of vegan and vegetarian. A recent meeting of 271 participants drew 37 requests for special meals - mostly vegetarian and vegan. As the attendee base becomes more ethnically diverse, dietary requirements are predicted to increase.Consistency of ServiceEven in an age of highly standardized big brands, consistency of service remains an issue. As one respondent noted, it is possible to book the same meeting at the same hotel brand in two different cities and find notable discrepancies in cost, facilities, services and staff competence. This may be due to several factors, including the inability of owners to make necessary renovations or invest in new technology and training.Security of DataAs technology expands, so do the opportunities to steal information and compromise a company's data. Security problems can range from thefts of mobile devices that can result in a major loss of information if an attendee has downloaded any of the meeting content, to a full-blown hacker attack.Just how seriously governments are taking data security and privacy issues can be seen in the European Union's General Data Protection Regulation (GDPR). The regulation provides protection and personal control to European Union residents over data transmission and privacy and seeks to simplify existing legislation regarding international business transactions via the internet.The regulations apply to any organization that processes and stores data from an EU-based individual or company. These organizations must comply with the new EU standards regardless of whether they themselves are EU based. The European Union defines personal data as "any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer's IP address."These are all valid concerns and complex problems, that require realistic and long-term solutions, according to Mike Schugt. "Right now, the hospitality industry is at its zenith, with demand exceeding supply. In a seller's market, planners must cope with a range of issues from explosive changes in technology and rising costs to changing demographics and increasing regulation on a national and global level."It's a challenge that both hotels and planners must meet. Successful negotiations for technical services now require a wider and more in-depth knowledge of IT. Hotels and suppliers must take the long view and invest in topnotch technology and property improvements while working towards more consistent levels of customer service.Flexibility is the key here according to Mike Schugt. Meeting planners may need to adjust their expectations, while hotels can explore ways of making policies less rigid - something he notes that independent hotels, not bound by strict corporate policies, can more easily do. "Whatever economic factors are involved, the conference and hotel industries have the same goals," says Mike Schugt. ''These issues will be with us for the foreseeable future and we should unite to solve them."
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Beekeeper Wins E20X 'People's Choice' at HITEC Houston

Beekeeper USA, Inc. ·26 June 2018
SAN FRANCISCO, CA -- Digital workplace app developer Beekeeper is taking the hospitality industry by storm. Last week the company was presented with the "People's Choice Award" at HITEC Houston, part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP).Judged by HITEC attendees, the workplace communication app was chosen as the crowd favorite for its ability to digitize hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper helps hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages. In March, Beekeeper was named hospitality's Most Innovative Technology by Hospitality Technology Next Generation (HTNG), winning the 2018 TechOvation Award."HFTP is happy to congratulate Beekeeper as the 2018 People's Choice E20X HITEC Houston winner," said Frank Wolfe, HFTP CEO. "An award selected by actual users and buyers is a great boost to a company. Beekeeper should be very proud of the honor.""We couldn't be more thrilled to win this award from among the world's brightest minds in hotel technology," said Connie Rheams, Beekeeper Vice President Hospitality. "There were many innovative startups competing for this top honor. Being named the 'People's Choice' speaks volumes for the need in our industry to improve communications for a hotel's non-desk workers which typically account for 80% of the workforce. Beekeeper is a solution that drives strong operational alignment, employee engagement, reduces turnover and enables a hotel company to become an employer of choice. We'd like to thank HFTP for making the E20X award program possible, and we sincerely appreciate everyone who voted for Beekeeper."The E20X Houston innovation competition for hospitality featured 16 startups, an expert panel of six judges and 16 industry mentors who coached the entrepreneurs before their four-minute pitch. According to HFTP, HITEC Houston broke barriers at the George R. Brown Convention Center June 18 to 21 as the highest attended event in the association's history with more 6,650 attendees. Next year, HFTP will host HITEC Minneapolis from June 17 to 20, 2019 at the Minneapolis Convention Center.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career. Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.
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Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

PAR Springer-Miller ·21 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.The fully-integrated SMS|Host Property Management System provides core property management tools as well as point-of-sale, owner management, online booking and other key resort functionality. In addition, SMS|Host interfaces with leading industry systems to ensure a seamless operating environment for hotels and resorts. With this new version, SMS has focused on personal security while enabling its customers with the ability to manage and secure the data privacy of their guests. The solution includes a package of Personal Data Privacy Controls including tools for compliance with the EU's General Data Privacy Requirements (GDPR)."Our customers are very excited about this release version of SMS|Host and the advancements that we're making with our solutions," commented Robert Selwah, President of Springer-Miller Systems, "This version update will help them better serve their guests by meeting security expectations while complying with the regulatory environment."As properties update to this version, they will be able to utilize Springer-Miller's new seamless Secure Data Extract (SDE) utility with vendors for whom real-time, two-way integration may be unnecessary. Built to support automated, schedulable, secure, one-way data exports, the SDE will benefit them by:Removing sensitive guest data prior to compression and encryptionReducing performance degradation resulting from command errors, extremely large file sizes or ill-timed transmissionsProviding a reliable, programmed transfer of data while simultaneously allowing for greater processing frequency"We know from speaking to our customers that they're energized and excited about upgrading to v.22.1 and taking advantage of all the new security features and capabilities," commented Selwah.SMS has deliberately taken the time to become proficient in General Data Privacy Requirements by working closely with GDPR experts to design a set of features that allow properties to easily conform to the key aspects of the requirements. Requirements include tracking guests' privacy preferences, documenting the information on file about them and complying with a guest's request to be forgotten."In conjunction with recent enhancements to our mobile, web and POS solutions, the emphasis on guest security with this release positions SMS and SMS|Host to continue to lead the luxury hospitality technology industry far into the future," continued Selwah.Springer-Miller Systems provides access to software version updates to all customers in good standing. These updates are backed by the strength of the SMS Support team, including 24/7 live support as well as an online HelpCenter, active Customer Community and live monthly webinars.About Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit www.springermiller.com for more information.
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ASSA ABLOY Hospitality to Showcase Future-Proof Innovations in Hotel Security Technology at HITEC 2018

ASSA ABLOY Global Solutions ·18 June 2018
Stockholm -- ASSA ABLOY Hospitality, provider of advanced security solutions for the hospitality industry, will introduce a series of new innovations at HITEC 2018, taking place June 19-21 at the George R. Brown Convention Center in Houston, Texas. Continuous demonstrations of ASSA ABLOY Hospitality's recently unveiled Vostio and Bluvision solutions will be held at booth #901, along with information provided on enhancements made to RFID door lock security via MIFARE Plus EV1 IC technology.ASSA ABLOY Hospitality will also take part in HITEC Houston's Technology Showcase on Tuesday, June 19, in room 370-A from 4 to 5 p.m., where they will demonstrate how the Bluvision solution uses location-based beacon technology to enhance safety, while maximizing guest satisfaction and property efficiency. A Bluetooth Low Energy and cloud-based platform, Bluvision beacons can be used to detect movement in areas that are off limits, while providing the ability to create access badges that provide entry authorization. A platform that also focuses on empowering IoT-based services, Bluvision can further be used to provide guests with personalized offers based on their unique interests and specific location within a property. Staff members can use Bluvision's asset management functionality to track the location of inventory, and its sensors can be used to monitor temperature conditions in cold rooms."As a recognized leader in hotel security technology worldwide, we always look to present HITEC attendees with the latest technological advancements available to ensure their ability to safeguard guests while providing them with experiences that are memorable and fully satisfying," Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "For this year's North American show, we're excited to be presenting key decision makers with new and innovative technologies that are expected to re-shape the industry and equip hoteliers with the industry's highest standard in security."ASSA ABLOY Hospitality's latest innovation, Vostio, is the first maintenance free, cloud-based management system designed to maximize operational efficiency and enhance guest convenience. Accessed through the cloud, Vostio can be managed from virtually anywhere in the world, since local servers are not required. Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities. Because Vostio does not require on-site servers, hoteliers can avoid time-consuming maintenance issues and eliminate the need for expensive hardware.During HITEC, ASSA ABLOY Hospitality will also demonstrate MIFARE Plus EV1 IC technology, as well as the latest advancements in RFID-based door lock security. The industry leading platform provides hoteliers with banking grade security features and enhanced usability, while also offering a seamless and cost-effective upgrade path. Other company solutions to be exhibited during HITEC include ASSA ABLOY Hospitality Mobile Access, VingCard Essence and VingCard Allure door locks, as well as Elsafe electronic safes.For more information about ASSA ABLOY Hospitality and its comprehensive line of security solutions, please visit www.assaabloyhospitality.com.
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SpaSoft Integrates New Security Enhancements to Latest Release

PAR Springer-Miller ·18 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.SpaSoft version 7.0 features focus on:GDPR (General Data Protection Regulation) Enhancements,Secure Payment Solutions Extensions with PXP EMV,Central Configuration Standardization, andMicrosoft SQL Server Database Support.SpaSoft version 7.0 offers an updated system with a series of features that will assist spas to comply with the GDPR regulations and provide methods to enhance overall guest data security. In an effort to attain our goal of being completely database agnostic, the SpaSoft system has expanded its database support to include Microsoft SQL Server, providing more options for our customers.SpaSoft now offers an additional secure payment solution with our proud partner PXP, which supports our mission of being out of PA-DSS Scope with respect to the Payment Card Industry security requirements. PXP adds to the already extensive list of partners that SpaSoft securely interfaces with to ensure optimal operations."We couldn't be more excited about our partnership with PXP. Our SpaSoft customers are comforted knowing that their data is protected as a result of our extensive security measures. Adding integration with PXP allows us to extend that peace of mind to our SpaSoft customers around the globe." commented Michelle Young, Vice President of Sales & Marketing for SpaSoft.Franco Del Basso, Board Director and Head of Business Development for PXP commented "We are delighted that the integration between SpaSoft and our ANYpay applications was achieved. Our relationship with Springer-Miller Systems spans many years with mutual Customer relationships across Europe. This latest integration with our PCI P2Pe approved applications will ensure customers benefit from both systems robust security features and will help cement further growth across our mutual territories."The latest additions to the SpaSoft Enterprise module, released last year focused on the ability to set central configurations for spas. SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services or a customer-managed hosting environment, to connect individual spas in the cloud. Spa groups, chains and management companies that choose to utilize SpaSoft Enterprise gain the ability to see and access valuable information in real time from a single location.The Central Configuration Standardization enhancement enables more efficient and controlled standardization at the enterprise level. Configurations can be "locked down" and only changed at the enterprise level, if desired, or controlled with user clearance. This feature also allows spas to easily enter basic configurations to help accelerate the onboarding process. This enhancement allows for reductions in system training time and increases efficiencies in the spa.Finally, in v.7.0 SpaSoft has added the Microsoft SQL Server database system as a new data storage option. From a user perspective, there is no operational difference. This addition allows customers who use SQL Server today to extend that database to operate SpaSoft also. SpaSoft is now one-step closer to being database agnostic. Penka Sevova, SpaSoft General Manager commented, "As we move towards the future, SpaSoft will continue to open up the platform and offer our customers a variety of operational choices. This includes hosting, enterprise, relational databases, reporting and much more."About SpaSoft and Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit www.springermiller.com for more information.About PXPPXP are experts in integrated payment technologies with PMS and POS systems including on-line payment channels and tokenization services. These added value offerings streamline a merchant's operations, save time and therefore costs, increasing revenue and enhancing the customer experience. PXP has a rich heritage of providing the hospitality, cruise and retail industries with payment solutions that complement the unique requirements of their business.PXP offers a wide variety of security and fraud & risk tools so merchants can accept payments securely including PCI certified applications and solutions for point to point encryption.
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ASSA ABLOY Hospitality Brings Cloud-Based Security to the Hotel Market with New Vostio Access Management System

ASSA ABLOY Global Solutions ·13 June 2018
Stockholm - June 13, 2018 - ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, announces the launch of its cloud-based access management system, Vostio. The first cloud-based system of its kind designed for the hotel space, Vostio is a maintenance-free and universally accessible system that requires no local servers, providing staff with a user-friendly solution that allows them to efficiently manage all areas of a property from any location.Designed to maximize operational efficiency and enhance the guest experience, Vostio works to ensure that all properties across a hotel chain are equipped with the same high standard functionality and that all corporate guidelines are uniformly followed. With a focus on enhanced security and data privacy, Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities."We're in a new era of security technology, with hotels and businesses in general moving away from traditional hardware to incorporate cloud-based solutions to streamline operations and increase property and data security," says Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "With this in mind, we knew that, to continue the evolution of security technology, that we needed to develop a new groundbreaking solution that still offered the traditional services we are known for, while creating an entirely new experience that ensures security and peace of mind for everyone."Since Vostio is accessed through the cloud, hoteliers can now leverage the ability to securely oversee and manage their access management operations from anywhere in the world, with features that include:Control staff and guest accessInstant activation or deactivation of mobile keysCoding of RFID keycards when used in conjunction with an encoderRevocation of room access to ensure onsite securityMonitoring of system healthReviewing events such as access attempts and keycard creationWith no need for on-site servers, hoteliers using Vostio can also avoid both costly hardware expenses and time-consuming maintenance issues. Further reducing costs, Vostio's also offers standardized monthly license subscriptions. Developed as a future-proof system, Vostio is equipped to seamlessly integrate with new property upgrades and is also compatible with existing door hardware. Vostio's scalable platform allows it to meet the needs of any property, regardless of type or size, and can integrate with other cloud-based solutions to additionally improve efficiency and reduce costs.Hoteliers will get a first look at Vostio and its capabilities at HITEC Houston, taking place June 18-21 at the George R. Brown Convention Center in Houston, Texas. To schedule a demo during HITEC at ASSA ABLOY Hospitality's booth #901, please click here to fill out an online request form.For more information about Vostio and its advanced access management abilities, please visit www.assaabloyhospitality.com/vostio.
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Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Intelity ·12 June 2018
Orlando, Fla. -- Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" - is making available to attendees an "In-Room Solutions Checklist" and a "Mobile Solutions Checklist" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here."We anticipate there will be more mobile- and in-room solution providers at HITEC 2018 than ever before," said Intelity Chief Technology Officer Chris Grey. "Seeing at a glance who is (and is not) offering Brand Customization, Real-Time Curated Content, In-Room Dining (integrated to POS), Integrated Room Controls (lights, HVAC, drapes, TV), In-App Chat, Guest SMS & Facebook Messaging, Reservation Look-up, Loyalty Points Lookup & Status, Integrated Check-In and Mobile Key (to name just a few in-demand features) will help attendees make far better buying decisions."Intelity not only has longevity in the industry - we made our debut at HITEC 9 years ago - but we are the confident choice for hoteliers concerned with security and privacy issues and those requiring integration to existing solutions," he said. "Intelity is GDPR compliant, and no matter where in the world a hotel is located, we've established 70+ integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls) that include privacy regulations. We encourage all HITEC attendees who are looking for mobile- and in-room solutions to download these two Checklists so they can see instantly why Intelity is the only choice for centralized guest-engagement solutions."5 Things to Consider When Buying Mobile and In-Room TechnologyTo help hoteliers make smarter technology buying decisions at HITEC, Intelity is presenting these five tips:Consider Guest Wants - Flexibility is key to guest satisfaction. A solution that makes guest-to-staff communication easy and convenient using a variety of mobile channels will increase their engagement and drive revenues as well as satisfaction scores. Before selecting a mobile guest-service platform, make sure that it can be accessed by any mobile device and that it supports all chat channels.Consider Staff Needs - The more flexibility guests have, the harder it is for staff to manage their expectations. Ensure that the guest-service platform your hotel selects has tools for controlling that flexibility and ensuring an efficient and streamlined operation. Technology can only enhance a hotel product and make it special or unique when flexibility can be appropriately managed.Choose the Right Hardware - Security and privacy are top of mind for hoteliers, especially with GDPR Regulations now in effect. Not every vendor takes security and privacy as seriously as they should, but it must be the focal point of every solution being developed. One of the best ways to ensure guest data security is to use highly-secure Apple products.Look for Seamless Integrations - Integration is a key differentiator when forming a vendor partnership. Regardless of what technology a hotelier is looking for, the supplier should be able to mesh it seamlessly into the hotel's current technology stack without further development.Request Marketing Support - Communicating the technology options available to guests before, during and after their stay can be challenging. Be sure to select a technology provider that offers guidance on how to market your new mobile or in-room solution. You can't throw technology at guests and expect them to know how to use it. Choose a vendor with years of industry experience and a solution that is usable and engaging."Shopping HITEC for new technology solutions can be easy - and even fun - if you have the right resources," Grey said. "We encourage anyone looking for mobile- and in-room technology solutions to download our Checklists prior to the show and see how other providers stack up next to Intelity. We will be standing by in Booth 2127 to discuss your findings and show you why Intelity has been the leading hospitality guest-service platform for a decade."For more information about Intelity's solutions for the hospitality industry, click here.
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Beekeeper Achieves ISO Certification to Protect Hotels' Data

Beekeeper USA, Inc. ·12 June 2018
SAN FRANCISCO, CA -- With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace."The ISO 27001 certification demonstrates that Beekeeper is actively managing its data security in line with international best practices, including GDPR," said Dr. Amir Ameri, Beekeeper Chief Data Officer. "This is the best international practice standard for information security, and it covers people, processes and technology. By protecting information and reducing risk using this three-pronged approach, Beekeeper is defending itself from technology-based risks and other common threats, such as poorly informed staff or ineffective procedures. Now that we have ISO certification in place, hoteliers can rest easy knowing that the information they share using our platform is safe."GDPR requires:The pseudonymization and encryption of personal data;The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;A process for regularly testing, assessing and evaluating risk and the effectiveness of technical and organizational measures for ensuring the security of the processing.ISO 27001 certification enables Beekeeper to:Reduce information security risks through data encryption. With ISO Certification, Beekeeper can identify which assets are at risk and require encryption to adequately protect them.Ensure ongoing confidentiality, integrity and availability of information. If the data is available but in a format that is not usable because of a system disruption, then the integrity of that data has been compromised; if the data is protected but inaccessible to those who need to use it as part of their jobs, then the availability of that data has been compromised.Mandate risk assessment by identifying threats and vulnerabilities that can affect its information assets. It also provides steps to assure the confidentiality, availability and integrity (CIA) of that data.Address the importance of business continuity management. It provides a set of controls that will protect the availability of information in case of an incident and protect critical business processes from the effects of major disasters to ensure their timely resumption.Undergo independent assessment and audits by an accredited certification body to ensure that it is meeting the requirements of the Standard."Beekeeper has undertaken this rigorous certification process to ensure that data breaches can't happen to us or our customers," Ameri said. "Helping hotels of all sizes to keep their information assets secure is our top priority. Beekeeper will reduce risk for hoteliers significantly in the digital workplace."Breakfast with Beekeeper at HITECBeekeeper is inviting hoteliers to attend a private educational breakfast at HITEC on Wednesday, June 20th, at 7:00 a.m., at the Audi Sports Club at the BBVA Compass Stadium (just 2.5 blocks from the Convention Center). During the event, Sixty Hotels will discuss the digitization of their workforce, share property updates and best practices, both of which are protected by GDPR and ISO compliance.To register for the Beekeeper Breakfast event, click here.
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HAPI Taps Laurent Idrac as Latest Advisory Board Member

HAPI · 5 June 2018
Miami - June 5, 2018 - HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Laurent Idrac, a 30-year veteran of the global hotel technology industry to its Board of Advisors. In preparation for rapid adoption and growth, this strategic appointment reflects HAPI's commitment to true innovation, leadership and positive change for the hotel market."I have a strong belief that HAPI serves the entire hospitality industry by solving its two most burning issues that dramatically slow down innovation -- data management and system integration," stated Idrac. "I wore a hotelier hat for most of my life in the U.S. and abroad, so I understand what is needed to better serve guests, cope with permanent change and data that continues to grow exponentially. I am honored to join HAPI to work alongside talented experts and highly respected professionals for the greater good of our industry."Currently serving as an independent consultant, Idrac is a recognized hotel technology leader whose career spans over three decades. He managed IT departments for Accor North America from 2002 until 2012 and, as Global Chief Information Officer for AccorHotels, oversaw numerous IT projects that contributed to the company's global digital transformation. From 2012 to 2017, Idrac managed AccorHotels' partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, he was elected to the Board of Governors of HTNG (Hospitality Technology Next Generation). He also served as a member of the Customer Advisory Boards of Oracle and Amadeus Hospitality and in 2017, received the Innovation Award from CHTA (China Hospitality Technology Alliance)."We are grateful to have one of the greatest minds in the hotel technology industry to help guide us in our quest for true innovation and change in our industry," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of HAPI. "With his exceptional intellect and integrity, Laurent is uniquely qualified to help us identify opportunities for meaningful change and opportunity."HAPI's comprehensive data streaming, integration and enrichment platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Every hotelier knows that the most common IT issues are related to interfaces between systems - and every technologist in hospitality is struggling with having so many systems that need to 'talk to each other' and with only poorly architectured solutions available," continued Idrac. "Most systems on the market rely on obsolete point-to-point connections, with a change in one impacting links to the others, creating data inconsistency and dramatically reducing performance. HAPI is the only answer to that dilemma. Also adding a significant burden to hoteliers are compliance requirements, such as GDPR. HAPI has considered these stringent privacy requirements since the initial design and data governance is a critical piece of its foundation."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit hapicloud.io.

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