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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.


Hapi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

HAPI · 2 October 2018
Miami - October 2, 2018 - Hapi, a Gold level member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with A disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, Hapi's comprehensive platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Through the new integration, both hoteliers and solution providers can access a set of simple APIs and connectors that allow them to innovate and deploy solutions faster and more efficiently."Oracle collects and stores a wealth of knowledge about hotel guests within Oracle Hospitality OPERA, and there are incredible opportunities to unleash new customer value by exposing this data with two-way Hapi connectors," said Luis Segredo, Hapi CEO. "Hotel companies, as well as solution providers, can develop and deploy innovations, creating new customer value in a fraction of the time.""The Hapi platform is scalable to help hotel groups of any size take control of their data," added Nikolai Balba, Hapi CTO. "It also improves confidence with GDPR compliance of downstream systems.""Achieving Oracle Validated Integration gives our customers confidence that the integration between Hapi and functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."Developed by a team led by hotel technology innovators Luis Segredo and Nikolai Balba, the Hapi data streaming platform is based on the most advanced and robust technologies available, including Apache Kafka, the same proven technology that runs some of the world's largest social media and security-conscious business services, such as LinkedIn, PayPal, Cisco and many others. To this proven foundation, multiple layers of encryption, authentication and governance are added to ensure maximum data security and efficiency."Working with the Oracle team to move the industry forward has been an incredible experience," continued Segredo. "Their willingness to partner with a young company and their desire to accelerate the pace of innovation in the industry is really refreshing."

KEYPR and Intelity to Participate in The Lodging Conference

KEYPR ·25 September 2018
Los Angeles, CA (September 24th, 2018) - KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference. Stevenson will join five other panelists, during a think tank session titled "Tech Forward: A Look at Game-Changing Innovations and Concepts." He will share how the merger will form the most robust, reliable and sophisticated enterprise guest experience platform available in hospitality and what it means for hoteliers. The panel, which will be moderated by Richard Siegel, President and Publisher at Hotel-Online and Hospitality Upgrade, will cover game-changing innovations, and how hospitality technology is rapidly changing. Specific topics including mobile apps, data protection, GDPR Compliance, in-room automation, and keeping up with ratings agencies will all be covered."It's been a busy summer for us at both Intelity and KEYPR, and The Lodging Conference offers us the perfect platform to start talking about the merger - what it means for customers, and what it means for the industry as a whole, as well," said Stevenson. "There are no other companies out there that offer as complete a platform as ours. Both hospitality ratings agencies, like AAA and travelers alike, are increasingly demanding specific connective technologies in hotels, and we are perfectly poised to address all of these needs in a modular, easy-to-implement way."Not only does the united company have a strong product line but it also combines two talented, global workforces, which significantly strengthens the group's existing expertise in hotel mobile and in-room technologies.The combined platform covers the complete guest mobile journey, including check-in (allowing guests to skip the front desk), mobile key (integrated with most major locking systems), guest services and digital concierge tools. It includes a complete in-room solution with customizable tablets, seamless TV casting, and voice via Amazon Alexa. It also offers a text messaging solution for guest-to-staff communication, and a complete staff management system, full workflow, ticketing and an operations dashboard (desktop and mobile), real-time content controls, immersive business intelligence, guest-to-staff, and staff-to-staff request fulfillment, as well as robust marketing and advertising functionality.Intelity and KEYPR staff members will be present at the conference to provide demonstrations and explain how the platform creates operational efficiencies and revenue opportunities for property owners and operators.The companies' future consolidation is a huge step forward for hospitality technology. For more information, visit and IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit

Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million 'Series A' Extension

Beekeeper ·11 September 2018
Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its information security management system to maintain their ISO 27001:2013 certification. This will ensure the platform delivers a simple and elegant experience for hotel workers while maintaining the highest security levels.Atomico and Keen Venture Partners led the round with a diverse group of strategic investors including Samsung Next, Edenred Capital Partners (ECP), and Swiss Post who have joined Beekeeper's mission to connect the nearly 2 billion non-desk workers who have been forgotten when it comes to digitalization within companies. All existing key investors, including FYRFLY Venture Partners, ALPANA Ventures and, participated in the round as well.Aligning employees without email addresses or corporate devices with the entire organization in a centralized, secure environment is a major challenge. Seventy-five percent of the workforce currently use their personal mobile devices to communicate with co-workers, and the lack of proper operational communication tools has forced employees to use consumer-based workarounds like WhatsApp and Facebook Messenger. Data privacy scandals by consumer giant Facebook and the launch of GDPR has emphasized the importance of data privacy and security."Atomico is proud to support Beekeeper as their innovative employee communication and operations platform, built specifically for the world's two billion non-desk workers, continues to succeed on a global scale," said Ben Blume, Principal at Atomico. "Over the last few years we've watched Cris, Flavio and the team build not only a world class product and culture, but consistently win some of the world's most well recognized corporations as clients across a range of industries from hospitality and manufacturing to retail and construction. It is a testament to our belief that big enterprise SaaS winners will continue to emerge from Europe.""Beekeeper plays right into the heart of the digital workplace trend," said Robert Verwaayen, general partner at Keen Ventures. "We believe that Beekeeper is on a path to become an indispensable collaboration tool for the 80% of the global workforce that has been largely forgotten by digital technology. The market opportunity, strength of the product and the talent of the team gives Beekeeper a real shot at becoming a meaningful giant in the mobile enterprise space."This round of capital will also be dedicated to the next evolution of Beekeeper's Marketplace and plug-in ecosystem. As the central employee touchpoint, Beekeeper has the unique ability to streamline internal communications and operational tools within one intuitive app that desk and non-desk workers can access in real time from their mobile phone. Through Beekeeper's integrations and out-of-the-box apps, corporations can consolidate operational tools and communications into a simplified employee experience - something that will be imperative as frontline workers are introduced to corporate technology, many for the first time.Christina Bechhold Russ, principal at Samsung NEXT Ventures said, "Non-desk-based workers are one of the most overlooked markets for digital services, yet they are estimated to have a mobile penetration rate of 84% and only continues to grow. Beekeeper enables employers with distributed workforces from manufacturing companies to retailers to seamlessly connect everyone in the organization and transform the way information is disseminated and shared. A strategic investment for NEXT, this is a great opportunity to support a fast-growing scale-up leveraging mobile devices to define the future of work."Beekeeper's new financing comes within a year of closing its Series A round and marks a time of rapid corporate growth. In the past year, Fortune 500 firms across the globe have adopted Beekeeper to improve internal communications and streamline operations. Beekeeper has also increased its user base by more than 500% and is currently being used in more than 137 countries worldwide.

GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?

Beekeeper ·24 July 2018
SAN FRANCISCO, CA -- The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering "what comes next?" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app hailed as the "Most Innovative Technology" for 2018 and the "People's Choice" by actual users and buyers, is providing answers to some of hoteliers most frequently asked questions.Q: How quickly will regulators levy major fines if a hotel or hospitality-related business is not GDPR compliant?A: Before a fine is levied, an offence must be established. This may be due to an incident impacting personal data of an employee or a guest or a defined regulatory audit. Hence, establishing an offence in this matter would require evidencing several criteria, performing audits, assessing the knowledge of the offender to the offence, i.e. establishing intent and the level of due diligence the offender had met. Taking all factors into consideration, previous court rulings in the EU have taken time to give a ruling in data protection and privacy matters. Article 83 states: "In any event, the fines imposed shall be effective, proportionate and dissuasive." This will be case dependent and influenced by the legal proceedings in the jurisdiction in question as defined by the regulatory body.Q: Will the GDPR regulation help or hinder future innovation?A: In my opinion, not only will GDPR regulation significantly help future innovation, but it will also establish an absolute maximum of the necessary level of "trust" required to have a flourishing use of any future innovation.Q: Will the GDPR regulation help or hinder my hotel's global marketing efforts?A: Understanding that establishing "trust" is the cornerstone of any successful marketing effort, there is nothing better than upholding a basic "undeclared human right" in any company's effort to commercialize their product. Adapting to new processes and marketing efforts will be necessary, but it's also addressing an important need in the minds of most consumers.Q: What do hotels need to do to maintain their opt-in-subscriptions? What will this mean to customer loyalty and bottom line revenues for the future?A: It is helpful if businesses/hotels recognize that personal data is not a free commodity and there is an ownership title associated with the personal data to the data subject. Safeguarding this is all GDPR requires. Incentives, or any form of compensatory measures of interest to the data subject, may result in maintaining a higher customer loyalty. It is important to note, however, that customer loyalty and bottom line revenues were only impacted for businesses/hotels with a model to use a "free commodity = personal data" to generate income. As we all know, in a free economy, this itself is considered an unfair distribution of resources and a disadvantage for a healthy economy and it is not tolerated in many countries.Q: What happens if there is a third-party breach? For example, a hotel uses WhatsApp to stay connected to their employees. What happens to that hotel if WhatsApp is not compliant? Is it liable for the breach or is WhatsApp solely responsible?A: One of the points that GDPR addresses clearly is the responsibility of each party in the processing life cycle. In this respect, although GDPR has a "pass through" approach, it is the responsibility of the controller to be transparent towards the data subject and manage such risks with the processors and the involved third parties. For example, having a data processing agreement in place between the involved entities, performing risk assessments and taking other risk mitigating measures are the norm in managing this type of risk. In the example stated, since the hotel is considered as the controller, certainly the hotel will be audited to establish whether it had performed its due diligence towards managing this risk or not. Basic assumption is that the data subject was informed and consented to in the first place to allow WhatsApp to have possession of their personal data. If not, clearly the hotel will be held liable in a first instance.Q: Understanding that GDPR is not a one-off compliance effort (like the rush to fix the Y2K Millennium Bug) and continuous changes will need to be made, is there a grace period on updates? Will there be a global schedule specifying when updates need to be made? How does a company know if it's up-to-date with all the recent regulations?A: GDPR is the law and became enforceable on May 25th, 2018. The grace period for meeting GDPR requirements started in April 2016, with a 2-year period allowed for compliance. Although, it has happened in the past that regulators have "extended" enforceability timelines, to date, I am not aware of any extension periods for the start of enforcement of GDPR.

Free webinar: Your Data Security in a Post-GDPR World

Toedt, Dr. Selk & Coll. GmbH ·11 July 2018
It is no surprise. Hotels use a plethora of different software, all of which store guest data in various formats. How could hotels possibly keep track of all this data in a way where they could provide it back to the guest, or worse, delete all the guest's data upon request?dailypointTM is launching an all new webinar on July 13th to help hotels navigate their data in this new, post-GDPR era. In it, Michael Toedt, Managing Partner and CEO at dailypointTM will explain:What the new GDPR regulations areWhat the implications are for hotelsBest practices for hotels to handle the requirementsHow to simplify compliance with all your data in one, centrally managed sourceThe webinar will take place on July 13th at 10am CEST in German and at 11:30am CEST in English. Register now, as space is limited.

AirGain New Time-Table Feature & Flight Comparison to Empower Airlines with Competitor Intelligence on Various Time Windows

RateGain ·28 June 2018
London -- RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries, today, announced new product updates on AirGain,the airfare competitor intelligence tool. In the new set of releases, AirGain has focused on giving a broader compset intelligence to the airlines with full context at a glance.The new features like time-table and flight comparison view would display the most important data and insights that every Revenue Manager needs to make the right pricing decision. Following are highlights of the latest release:Time Table View-Users can now view departing schedules of all the itineraries from all the competing channels in a timetable format. Each date on the table view provides with information on airline code, the rate and the channel with the cheapest availability. Users can also see all the different channels an itinerary is available on through the tooltip.Flight Comparison - Cheapest View: This view compares airlines between an O&D on different departure dates. Cheapest View picks up the cheapest data point for each channel along with picking one data point for one departure date of each channel and ignoring the rest.Flight Comparison - Default view: This view allows airlines to analyze all different itineraries and monitor rates offered by different channels. Also, in addition to subscribers own parity check, this new feature also outlines the parity trend line for the comp set across different channels.Reverse crawling: With this feature, the subscriber gets access to fresh data for the nearest departure dates which are more prone to changes.According to Dr. Anand Medepalli, CPO, RateGain, "We are excited to roll out new updates in AirGain2.2 for Quarter-1. In this multiple product update releases, our effort has been to provide insights and data points beyond the known comp-set intelligence. These are the important information plugs which needs to be factored and taken into account while strategizing the pricing of the airlines. All these new features will automatically be updated for our existing airline clients. Along with this release, we are also happy to share that from 25th May onwards, all business processes and systems at RateGain are in compliance with the EU GDPR law. As a global organization, RateGain has updated its privacy policy which details how do we use and process the information that we collect. We are proud to be one of the first rate-intelligence and distribution solutions companies to appoint a Data Protection officer in compliance with the EU GDPR law."AirGain, the next-gen Pricing Intelligence Solution was launched in November 2017, with an aim to offer real-time big data pricing intelligence and exhaustive market data to the airlines. The tool takes care of critical business challenges faced by the industry such as inaccurate or delayed pricing, understanding ancillaries pricing and tackling the airline rate parity issues, enabling airlines to make smarter business decisions. We currently monitoring 14000+ routes and 4 Million+ data points for around 40 Airlines across the globe.Forward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments,

Teneo Hospitality Group Polls Leading Meeting Planners On Emerging Trends in 2018

Teneo Hospitality Group ·27 June 2018
Budgets, greater quality control, cost and reliability of AV and technical services, security of content and the challenges of meeting the increasingly complex dietary demands of a more diverse demographic: these are among the major concerns of the nation's meeting planners.Teneo Hospitality Group, the premier group representation firm, gathered observations from top meeting planners to determine their most pressing issues and concerns. They represent a spectrum of the meetings industry - banking, pharmaceuticals, technology, associations and travel management companies.According to Teneo President Mike Schugt, rapid expansion of technology has generated new and more complex issues and rising prices. "Concerns about technology costs and reliability led the list of trends, and planners expressed unease with their ability to protect meeting content."In dealing with these issues, planners must be able to trust their suppliers, Schugt notes. "Our planners stressed the need for honesty, accuracy and rapid response as a major requirement for effective planning," he asserts.Wi-FiEffective, high speed Wi-Fi is the most critical aspect of today's meetings, bringing together phones, tablets, laptops, messaging services, AV, lighting and an array of special applications designed for each meeting. But more than ever, planners are frustrated by high prices, increasing labor costs, lack of flexibility, difficulties in negotiations and in some cases, a lack of options in hiring a firm for these events. Planners agree that Wi-Fi should be more reasonably priced since current policies can make planning and cost control difficult. Many of these costs are passed on to smaller businesses, associations and exhibitors, making participation costlier and potentially placing the participants at a competitive disadvantage.AVLinking Wi-Fi to AV is increasingly problematic, with stories of breakdowns in coordination that have impacted presentations and events. At a recent luncheon in a major city, the AV company failed to do the required run through and the entire AV had to be shut down. Reliability of AV can be easily compromised - interference from outside the venue can compromise bandwidth as much as 25%. Controlling costs and ensuring technical quality are a challenge for both venues and planners. Venues must provide top-of-the-line technical services, keep abreast of advances and ensure their equipment is operated by a highly-trained staff, either in-house or outsourced. In order to negotiate effectively, planners need to become more familiar with terminology and the specific needs of exhibitors, vendors and attendees.Plug-In Power SourcesAs devices proliferate, travelers are faced with the problem of recharging everything from phones and tablets to laptops and other portable electronic devices. The demand has rapidly outpaced available charging options, leaving airlines and railways scrambling to add charging stations at airport gates and aboard trains. Hotels and conference centers are equally challenged. It is no longer enough to have power sources in guestrooms and meeting spaces and comments from meeting planners and attendees indicate that the existing outlets cannot always accommodate the number of devices guests take with them. Demand for connectivity does not stop in the guestroom or meeting space. Today's travelers want to be plugged in at all times and everywhere in the conference venue. That includes lobbies, bars, dining rooms, gyms and lounges.Planners hosting a meeting overseas should check to ensure attendees will have access to voltage adapters at the venue, should they be needed.Diet, Diversity and LiabilityThese issues are not new but few elements of meeting planning have expanded more rapidly and caused more concern than the demand for special dishes at meetings. Where once planners offered a few options such as Kosher, vegetarian, or perhaps a Heart Healthy dish, today's menus are flooded with choices that span gluten free, lactose intolerant, Halal, pescatarian (fish, no meat) and infinite varieties of vegan and vegetarian. A recent meeting of 271 participants drew 37 requests for special meals - mostly vegetarian and vegan. As the attendee base becomes more ethnically diverse, dietary requirements are predicted to increase.Consistency of ServiceEven in an age of highly standardized big brands, consistency of service remains an issue. As one respondent noted, it is possible to book the same meeting at the same hotel brand in two different cities and find notable discrepancies in cost, facilities, services and staff competence. This may be due to several factors, including the inability of owners to make necessary renovations or invest in new technology and training.Security of DataAs technology expands, so do the opportunities to steal information and compromise a company's data. Security problems can range from thefts of mobile devices that can result in a major loss of information if an attendee has downloaded any of the meeting content, to a full-blown hacker attack.Just how seriously governments are taking data security and privacy issues can be seen in the European Union's General Data Protection Regulation (GDPR). The regulation provides protection and personal control to European Union residents over data transmission and privacy and seeks to simplify existing legislation regarding international business transactions via the internet.The regulations apply to any organization that processes and stores data from an EU-based individual or company. These organizations must comply with the new EU standards regardless of whether they themselves are EU based. The European Union defines personal data as "any information relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer's IP address."These are all valid concerns and complex problems, that require realistic and long-term solutions, according to Mike Schugt. "Right now, the hospitality industry is at its zenith, with demand exceeding supply. In a seller's market, planners must cope with a range of issues from explosive changes in technology and rising costs to changing demographics and increasing regulation on a national and global level."It's a challenge that both hotels and planners must meet. Successful negotiations for technical services now require a wider and more in-depth knowledge of IT. Hotels and suppliers must take the long view and invest in topnotch technology and property improvements while working towards more consistent levels of customer service.Flexibility is the key here according to Mike Schugt. Meeting planners may need to adjust their expectations, while hotels can explore ways of making policies less rigid - something he notes that independent hotels, not bound by strict corporate policies, can more easily do. "Whatever economic factors are involved, the conference and hotel industries have the same goals," says Mike Schugt. ''These issues will be with us for the foreseeable future and we should unite to solve them."

Beekeeper Wins E20X 'People's Choice' at HITEC Houston

Beekeeper ·26 June 2018
SAN FRANCISCO, CA -- Digital workplace app developer Beekeeper is taking the hospitality industry by storm. Last week the company was presented with the "People's Choice Award" at HITEC Houston, part of the Entrepreneur 20X Competition hosted by Hospitality Financial & Technology Professionals (HFTP).Judged by HITEC attendees, the workplace communication app was chosen as the crowd favorite for its ability to digitize hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper helps hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages. In March, Beekeeper was named hospitality's Most Innovative Technology by Hospitality Technology Next Generation (HTNG), winning the 2018 TechOvation Award."HFTP is happy to congratulate Beekeeper as the 2018 People's Choice E20X HITEC Houston winner," said Frank Wolfe, HFTP CEO. "An award selected by actual users and buyers is a great boost to a company. Beekeeper should be very proud of the honor.""We couldn't be more thrilled to win this award from among the world's brightest minds in hotel technology," said Connie Rheams, Beekeeper Vice President Hospitality. "There were many innovative startups competing for this top honor. Being named the 'People's Choice' speaks volumes for the need in our industry to improve communications for a hotel's non-desk workers which typically account for 80% of the workforce. Beekeeper is a solution that drives strong operational alignment, employee engagement, reduces turnover and enables a hotel company to become an employer of choice. We'd like to thank HFTP for making the E20X award program possible, and we sincerely appreciate everyone who voted for Beekeeper."The E20X Houston innovation competition for hospitality featured 16 startups, an expert panel of six judges and 16 industry mentors who coached the entrepreneurs before their four-minute pitch. According to HFTP, HITEC Houston broke barriers at the George R. Brown Convention Center June 18 to 21 as the highest attended event in the association's history with more 6,650 attendees. Next year, HFTP will host HITEC Minneapolis from June 17 to 20, 2019 at the Minneapolis Convention Center.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: For more information about HFTP, visit the latest news, visit the HFTP News page at and the HFTP Connect blog at HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career. Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.

Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

PAR Springer-Miller ·21 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.The fully-integrated SMS|Host Property Management System provides core property management tools as well as point-of-sale, owner management, online booking and other key resort functionality. In addition, SMS|Host interfaces with leading industry systems to ensure a seamless operating environment for hotels and resorts. With this new version, SMS has focused on personal security while enabling its customers with the ability to manage and secure the data privacy of their guests. The solution includes a package of Personal Data Privacy Controls including tools for compliance with the EU's General Data Privacy Requirements (GDPR)."Our customers are very excited about this release version of SMS|Host and the advancements that we're making with our solutions," commented Robert Selwah, President of Springer-Miller Systems, "This version update will help them better serve their guests by meeting security expectations while complying with the regulatory environment."As properties update to this version, they will be able to utilize Springer-Miller's new seamless Secure Data Extract (SDE) utility with vendors for whom real-time, two-way integration may be unnecessary. Built to support automated, schedulable, secure, one-way data exports, the SDE will benefit them by:Removing sensitive guest data prior to compression and encryptionReducing performance degradation resulting from command errors, extremely large file sizes or ill-timed transmissionsProviding a reliable, programmed transfer of data while simultaneously allowing for greater processing frequency"We know from speaking to our customers that they're energized and excited about upgrading to v.22.1 and taking advantage of all the new security features and capabilities," commented Selwah.SMS has deliberately taken the time to become proficient in General Data Privacy Requirements by working closely with GDPR experts to design a set of features that allow properties to easily conform to the key aspects of the requirements. Requirements include tracking guests' privacy preferences, documenting the information on file about them and complying with a guest's request to be forgotten."In conjunction with recent enhancements to our mobile, web and POS solutions, the emphasis on guest security with this release positions SMS and SMS|Host to continue to lead the luxury hospitality technology industry far into the future," continued Selwah.Springer-Miller Systems provides access to software version updates to all customers in good standing. These updates are backed by the strength of the SMS Support team, including 24/7 live support as well as an online HelpCenter, active Customer Community and live monthly webinars.About Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit for more information.

ASSA ABLOY Hospitality to Showcase Future-Proof Innovations in Hotel Security Technology at HITEC 2018

ASSA ABLOY Hospitality ·18 June 2018
Stockholm -- ASSA ABLOY Hospitality, provider of advanced security solutions for the hospitality industry, will introduce a series of new innovations at HITEC 2018, taking place June 19-21 at the George R. Brown Convention Center in Houston, Texas. Continuous demonstrations of ASSA ABLOY Hospitality's recently unveiled Vostio and Bluvision solutions will be held at booth #901, along with information provided on enhancements made to RFID door lock security via MIFARE Plus EV1 IC technology.ASSA ABLOY Hospitality will also take part in HITEC Houston's Technology Showcase on Tuesday, June 19, in room 370-A from 4 to 5 p.m., where they will demonstrate how the Bluvision solution uses location-based beacon technology to enhance safety, while maximizing guest satisfaction and property efficiency. A Bluetooth Low Energy and cloud-based platform, Bluvision beacons can be used to detect movement in areas that are off limits, while providing the ability to create access badges that provide entry authorization. A platform that also focuses on empowering IoT-based services, Bluvision can further be used to provide guests with personalized offers based on their unique interests and specific location within a property. Staff members can use Bluvision's asset management functionality to track the location of inventory, and its sensors can be used to monitor temperature conditions in cold rooms."As a recognized leader in hotel security technology worldwide, we always look to present HITEC attendees with the latest technological advancements available to ensure their ability to safeguard guests while providing them with experiences that are memorable and fully satisfying," Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "For this year's North American show, we're excited to be presenting key decision makers with new and innovative technologies that are expected to re-shape the industry and equip hoteliers with the industry's highest standard in security."ASSA ABLOY Hospitality's latest innovation, Vostio, is the first maintenance free, cloud-based management system designed to maximize operational efficiency and enhance guest convenience. Accessed through the cloud, Vostio can be managed from virtually anywhere in the world, since local servers are not required. Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities. Because Vostio does not require on-site servers, hoteliers can avoid time-consuming maintenance issues and eliminate the need for expensive hardware.During HITEC, ASSA ABLOY Hospitality will also demonstrate MIFARE Plus EV1 IC technology, as well as the latest advancements in RFID-based door lock security. The industry leading platform provides hoteliers with banking grade security features and enhanced usability, while also offering a seamless and cost-effective upgrade path. Other company solutions to be exhibited during HITEC include ASSA ABLOY Hospitality Mobile Access, VingCard Essence and VingCard Allure door locks, as well as Elsafe electronic safes.For more information about ASSA ABLOY Hospitality and its comprehensive line of security solutions, please visit

SpaSoft Integrates New Security Enhancements to Latest Release

PAR Springer-Miller ·18 June 2018
STOWE, VT -- Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.SpaSoft version 7.0 features focus on:GDPR (General Data Protection Regulation) Enhancements,Secure Payment Solutions Extensions with PXP EMV,Central Configuration Standardization, andMicrosoft SQL Server Database Support.SpaSoft version 7.0 offers an updated system with a series of features that will assist spas to comply with the GDPR regulations and provide methods to enhance overall guest data security. In an effort to attain our goal of being completely database agnostic, the SpaSoft system has expanded its database support to include Microsoft SQL Server, providing more options for our customers.SpaSoft now offers an additional secure payment solution with our proud partner PXP, which supports our mission of being out of PA-DSS Scope with respect to the Payment Card Industry security requirements. PXP adds to the already extensive list of partners that SpaSoft securely interfaces with to ensure optimal operations."We couldn't be more excited about our partnership with PXP. Our SpaSoft customers are comforted knowing that their data is protected as a result of our extensive security measures. Adding integration with PXP allows us to extend that peace of mind to our SpaSoft customers around the globe." commented Michelle Young, Vice President of Sales & Marketing for SpaSoft.Franco Del Basso, Board Director and Head of Business Development for PXP commented "We are delighted that the integration between SpaSoft and our ANYpay applications was achieved. Our relationship with Springer-Miller Systems spans many years with mutual Customer relationships across Europe. This latest integration with our PCI P2Pe approved applications will ensure customers benefit from both systems robust security features and will help cement further growth across our mutual territories."The latest additions to the SpaSoft Enterprise module, released last year focused on the ability to set central configurations for spas. SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services or a customer-managed hosting environment, to connect individual spas in the cloud. Spa groups, chains and management companies that choose to utilize SpaSoft Enterprise gain the ability to see and access valuable information in real time from a single location.The Central Configuration Standardization enhancement enables more efficient and controlled standardization at the enterprise level. Configurations can be "locked down" and only changed at the enterprise level, if desired, or controlled with user clearance. This feature also allows spas to easily enter basic configurations to help accelerate the onboarding process. This enhancement allows for reductions in system training time and increases efficiencies in the spa.Finally, in v.7.0 SpaSoft has added the Microsoft SQL Server database system as a new data storage option. From a user perspective, there is no operational difference. This addition allows customers who use SQL Server today to extend that database to operate SpaSoft also. SpaSoft is now one-step closer to being database agnostic. Penka Sevova, SpaSoft General Manager commented, "As we move towards the future, SpaSoft will continue to open up the platform and offer our customers a variety of operational choices. This includes hosting, enterprise, relational databases, reporting and much more."About SpaSoft and Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft, a dynamic activities management and scheduling software solution for luxury spas.Visit for more information.About PXPPXP are experts in integrated payment technologies with PMS and POS systems including on-line payment channels and tokenization services. These added value offerings streamline a merchant's operations, save time and therefore costs, increasing revenue and enhancing the customer experience. PXP has a rich heritage of providing the hospitality, cruise and retail industries with payment solutions that complement the unique requirements of their business.PXP offers a wide variety of security and fraud & risk tools so merchants can accept payments securely including PCI certified applications and solutions for point to point encryption.

ASSA ABLOY Hospitality Brings Cloud-Based Security to the Hotel Market with New Vostio Access Management System

ASSA ABLOY Hospitality ·13 June 2018
Stockholm - June 13, 2018 - ASSA ABLOY Hospitality, provider of advanced security technologies for the hospitality industry, announces the launch of its cloud-based access management system, Vostio. The first cloud-based system of its kind designed for the hotel space, Vostio is a maintenance-free and universally accessible system that requires no local servers, providing staff with a user-friendly solution that allows them to efficiently manage all areas of a property from any location.Designed to maximize operational efficiency and enhance the guest experience, Vostio works to ensure that all properties across a hotel chain are equipped with the same high standard functionality and that all corporate guidelines are uniformly followed. With a focus on enhanced security and data privacy, Vostio is GDPR-ready and built on the latest industry standards, ensuring total data confidentiality, integrity and traceability through the use of its encrypted system. As a cloud-based platform, Vostio also receives automatic software updates to ensure that properties are always fully protected against the latest threats and vulnerabilities."We're in a new era of security technology, with hotels and businesses in general moving away from traditional hardware to incorporate cloud-based solutions to streamline operations and increase property and data security," says Christophe Sut, Executive Vice President and Head of the Global Technologies business unit for ASSA ABLOY Hospitality. "With this in mind, we knew that, to continue the evolution of security technology, that we needed to develop a new groundbreaking solution that still offered the traditional services we are known for, while creating an entirely new experience that ensures security and peace of mind for everyone."Since Vostio is accessed through the cloud, hoteliers can now leverage the ability to securely oversee and manage their access management operations from anywhere in the world, with features that include:Control staff and guest accessInstant activation or deactivation of mobile keysCoding of RFID keycards when used in conjunction with an encoderRevocation of room access to ensure onsite securityMonitoring of system healthReviewing events such as access attempts and keycard creationWith no need for on-site servers, hoteliers using Vostio can also avoid both costly hardware expenses and time-consuming maintenance issues. Further reducing costs, Vostio's also offers standardized monthly license subscriptions. Developed as a future-proof system, Vostio is equipped to seamlessly integrate with new property upgrades and is also compatible with existing door hardware. Vostio's scalable platform allows it to meet the needs of any property, regardless of type or size, and can integrate with other cloud-based solutions to additionally improve efficiency and reduce costs.Hoteliers will get a first look at Vostio and its capabilities at HITEC Houston, taking place June 18-21 at the George R. Brown Convention Center in Houston, Texas. To schedule a demo during HITEC at ASSA ABLOY Hospitality's booth #901, please click here to fill out an online request form.For more information about Vostio and its advanced access management abilities, please visit

Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Intelity ·12 June 2018
Orlando, Fla. -- Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" - is making available to attendees an "In-Room Solutions Checklist" and a "Mobile Solutions Checklist" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here."We anticipate there will be more mobile- and in-room solution providers at HITEC 2018 than ever before," said Intelity Chief Technology Officer Chris Grey. "Seeing at a glance who is (and is not) offering Brand Customization, Real-Time Curated Content, In-Room Dining (integrated to POS), Integrated Room Controls (lights, HVAC, drapes, TV), In-App Chat, Guest SMS & Facebook Messaging, Reservation Look-up, Loyalty Points Lookup & Status, Integrated Check-In and Mobile Key (to name just a few in-demand features) will help attendees make far better buying decisions."Intelity not only has longevity in the industry - we made our debut at HITEC 9 years ago - but we are the confident choice for hoteliers concerned with security and privacy issues and those requiring integration to existing solutions," he said. "Intelity is GDPR compliant, and no matter where in the world a hotel is located, we've established 70+ integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls) that include privacy regulations. We encourage all HITEC attendees who are looking for mobile- and in-room solutions to download these two Checklists so they can see instantly why Intelity is the only choice for centralized guest-engagement solutions."5 Things to Consider When Buying Mobile and In-Room TechnologyTo help hoteliers make smarter technology buying decisions at HITEC, Intelity is presenting these five tips:Consider Guest Wants - Flexibility is key to guest satisfaction. A solution that makes guest-to-staff communication easy and convenient using a variety of mobile channels will increase their engagement and drive revenues as well as satisfaction scores. Before selecting a mobile guest-service platform, make sure that it can be accessed by any mobile device and that it supports all chat channels.Consider Staff Needs - The more flexibility guests have, the harder it is for staff to manage their expectations. Ensure that the guest-service platform your hotel selects has tools for controlling that flexibility and ensuring an efficient and streamlined operation. Technology can only enhance a hotel product and make it special or unique when flexibility can be appropriately managed.Choose the Right Hardware - Security and privacy are top of mind for hoteliers, especially with GDPR Regulations now in effect. Not every vendor takes security and privacy as seriously as they should, but it must be the focal point of every solution being developed. One of the best ways to ensure guest data security is to use highly-secure Apple products.Look for Seamless Integrations - Integration is a key differentiator when forming a vendor partnership. Regardless of what technology a hotelier is looking for, the supplier should be able to mesh it seamlessly into the hotel's current technology stack without further development.Request Marketing Support - Communicating the technology options available to guests before, during and after their stay can be challenging. Be sure to select a technology provider that offers guidance on how to market your new mobile or in-room solution. You can't throw technology at guests and expect them to know how to use it. Choose a vendor with years of industry experience and a solution that is usable and engaging."Shopping HITEC for new technology solutions can be easy - and even fun - if you have the right resources," Grey said. "We encourage anyone looking for mobile- and in-room technology solutions to download our Checklists prior to the show and see how other providers stack up next to Intelity. We will be standing by in Booth 2127 to discuss your findings and show you why Intelity has been the leading hospitality guest-service platform for a decade."For more information about Intelity's solutions for the hospitality industry, click here.

Beekeeper Achieves ISO Certification to Protect Hotels' Data

Beekeeper ·12 June 2018
SAN FRANCISCO, CA -- With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace."The ISO 27001 certification demonstrates that Beekeeper is actively managing its data security in line with international best practices, including GDPR," said Dr. Amir Ameri, Beekeeper Chief Data Officer. "This is the best international practice standard for information security, and it covers people, processes and technology. By protecting information and reducing risk using this three-pronged approach, Beekeeper is defending itself from technology-based risks and other common threats, such as poorly informed staff or ineffective procedures. Now that we have ISO certification in place, hoteliers can rest easy knowing that the information they share using our platform is safe."GDPR requires:The pseudonymization and encryption of personal data;The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;A process for regularly testing, assessing and evaluating risk and the effectiveness of technical and organizational measures for ensuring the security of the processing.ISO 27001 certification enables Beekeeper to:Reduce information security risks through data encryption. With ISO Certification, Beekeeper can identify which assets are at risk and require encryption to adequately protect them.Ensure ongoing confidentiality, integrity and availability of information. If the data is available but in a format that is not usable because of a system disruption, then the integrity of that data has been compromised; if the data is protected but inaccessible to those who need to use it as part of their jobs, then the availability of that data has been compromised.Mandate risk assessment by identifying threats and vulnerabilities that can affect its information assets. It also provides steps to assure the confidentiality, availability and integrity (CIA) of that data.Address the importance of business continuity management. It provides a set of controls that will protect the availability of information in case of an incident and protect critical business processes from the effects of major disasters to ensure their timely resumption.Undergo independent assessment and audits by an accredited certification body to ensure that it is meeting the requirements of the Standard."Beekeeper has undertaken this rigorous certification process to ensure that data breaches can't happen to us or our customers," Ameri said. "Helping hotels of all sizes to keep their information assets secure is our top priority. Beekeeper will reduce risk for hoteliers significantly in the digital workplace."Breakfast with Beekeeper at HITECBeekeeper is inviting hoteliers to attend a private educational breakfast at HITEC on Wednesday, June 20th, at 7:00 a.m., at the Audi Sports Club at the BBVA Compass Stadium (just 2.5 blocks from the Convention Center). During the event, Sixty Hotels will discuss the digitization of their workforce, share property updates and best practices, both of which are protected by GDPR and ISO compliance.To register for the Beekeeper Breakfast event, click here.

HAPI Taps Laurent Idrac as Latest Advisory Board Member

HAPI · 5 June 2018
Miami - June 5, 2018 - HAPI, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed Laurent Idrac, a 30-year veteran of the global hotel technology industry to its Board of Advisors. In preparation for rapid adoption and growth, this strategic appointment reflects HAPI's commitment to true innovation, leadership and positive change for the hotel market."I have a strong belief that HAPI serves the entire hospitality industry by solving its two most burning issues that dramatically slow down innovation -- data management and system integration," stated Idrac. "I wore a hotelier hat for most of my life in the U.S. and abroad, so I understand what is needed to better serve guests, cope with permanent change and data that continues to grow exponentially. I am honored to join HAPI to work alongside talented experts and highly respected professionals for the greater good of our industry."Currently serving as an independent consultant, Idrac is a recognized hotel technology leader whose career spans over three decades. He managed IT departments for Accor North America from 2002 until 2012 and, as Global Chief Information Officer for AccorHotels, oversaw numerous IT projects that contributed to the company's global digital transformation. From 2012 to 2017, Idrac managed AccorHotels' partnership with the Innovation Factory, the first innovation campus cluster in Paris. In 2014, he was elected to the Board of Governors of HTNG (Hospitality Technology Next Generation). He also served as a member of the Customer Advisory Boards of Oracle and Amadeus Hospitality and in 2017, received the Innovation Award from CHTA (China Hospitality Technology Alliance)."We are grateful to have one of the greatest minds in the hotel technology industry to help guide us in our quest for true innovation and change in our industry," said Luis Segredo, president and CEO of Data Travel, LLC, the developer of HAPI. "With his exceptional intellect and integrity, Laurent is uniquely qualified to help us identify opportunities for meaningful change and opportunity."HAPI's comprehensive data streaming, integration and enrichment platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams."Every hotelier knows that the most common IT issues are related to interfaces between systems - and every technologist in hospitality is struggling with having so many systems that need to 'talk to each other' and with only poorly architectured solutions available," continued Idrac. "Most systems on the market rely on obsolete point-to-point connections, with a change in one impacting links to the others, creating data inconsistency and dramatically reducing performance. HAPI is the only answer to that dilemma. Also adding a significant burden to hoteliers are compliance requirements, such as GDPR. HAPI has considered these stringent privacy requirements since the initial design and data governance is a critical piece of its foundation."To learn more about the HAPI data streaming and integration platform, please schedule a demo at HITEC Booth # 2810 (Data Travel, LLC) in Houston, June 19-21 or visit

Updates to eRevMax's Privacy Policy

eRevMax Blog·25 May 2018
At eRevMax, security is at the core of everything we do. eRevMax is committed to protecting the confidentiality and integrity of personal information that it comes across in conducting its business. Our Privacy Policy governs the manner in which eRevMax collects, uses and maintains information collected from various sources. With the advent of General Data Protection Regulation (GDPR), businesses now have new obligations regarding the processing of EU citizens' personal identifiable information.

Get an Exquisite Hotel Clock for Getting Smart on Hotel Technology

Starfleet Research ·25 May 2018
For the next month, IT decision makers and others looking to get up to speed on the latest hotel technology can have a chance to win the oldest hotel technology -- and, indeed, no hotel technology is older than clocks.The two companies will jointly give away ten (10) Ferrum Quartz Regulator Wall Clocks by Hermle, one of the world's most prestigious clockmakers. Each clock has a list price of US$600.In addition, the companies will give away fifteen (15) gift cards, each in the amount of $100, redeemable at A division of Timely & Timeless Exquisite Clocks Emporium, features a collection of more than 500 grandfather clocks, modern floor clocks, mantel clocks, table clocks, cuckoo clocks and astronomical clocks.All participants automatically receive a $25 gift voucher, good toward the purchase of any clock in the collection.To enter, simply download any publication that may be of interest from Starfleet Research. New titles include: The 2018 Smart Decision Guide to Hospitality Revenue Management (click here to access) and Built for the Cloud: A Roadmap for Hotel Technology Success (click here to access).Your name and contact information will be automatically entered for the clock drawing. Your information will not be used for any other purpose.Winners will be selected at random on June 30, 2018. They will be notified in early July and can expect to receive shipment of their clocks or gift cards by the end of the month. Please note that clocks can be shipped to the United States, Canada and the United Kingdom only, unless special arrangements can be made.Manufactured by Hermle, a century-old German company commonly regarded as one of the world's most prestigious clockmakers, Ferrum Quartz Regulator Wall Clocks are handmade and inscribed with the words "tempus fugit," meaning "time flies." The expression serves as a reminder to guests to enjoy every minute of their stay with the hotel. It also serves as a reminder to hoteliers that every minute is an opportunity to improve operational efficiency, optimize the guest experience and increase revenue performance.Exquisite clocks by Hermle and Kieninger are popular fixtures in upscale hotels, often adorning the lobby, corridors and executive suites and enhancing the decor of the property as a whole.Finished in elegant cherry, the Ferrum clock measures 23 x 10 x 4 inches and features a swan neck pediment, full-length reeded columns, and a turned finial and decorative shell. Each clock has an ornate brass and silver finished dial with black Roman numerals. The dual-chime quartz plays Westminster or bim bam melodies. The clock includes volume control, personalized night shut-off, a quarter hour chime and a full hour strike.Terms and Conditions:The giveaway is open to hotel industry practitioners who provide their email address and other contact information during the content download process. No purchase of any goods or services is necessary.Employees or agencies of Starfleet Media and, its group companies or their family members are not eligible to participate.Only one entry per person. Entries on behalf of another person will not be accepted.Twenty winners will be chosen from a random drawing of qualified entries received in accordance with these Terms and Conditions. The drawing will be performed by a random computer process on June 29, 2018.The winners will be notified by email on or before July 2, 2018 and must provide a postal address in the United States, Canada or the United Kingdom to claim their prize.The prizes are non-exchangeable, non-transferable, and not redeemable for cash or other prizes. Starfleet Media retains the right to substitute the clock with another prize of similar value in the event the original clock offered is not available.The $25 discount vouchers may not be combined or used in combination with any other discount offer.The winner may be asked to take part in a promotional activity related to the prize drawing. The winner consents to the use by Starfleet Media and/or and the winner's name and image for use in promotional material without additional compensation.Starfleet Media shall use and take care of any personal information you supply as described in its privacy policy and in accordance with data protection legislation, including GDPR compliance. By downloading a content asset from Starfleet Media, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your entry, and for the purposes outlined above.Starfleet Media and accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the drawing or accepting the prize.Starfleet Media and reserve the right at any time to modify or discontinue, temporarily or permanently, this drawing with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). About Starfleet MediaStarfleet Media, a leading resource for the hospitality industry. Each year, Starfleet Research, our IT market research arm, benchmarks best practices in technology-enabled business initiatives across thousands of hotels and resorts. Starfleet Media industry publications now also include Hotel Technology News and Restaurant Technology News. To learn more, please visit HotelClocks.comAs an authorized dealer of Hermle and Kieninger clocks, and with expertise in the hospitality sector, we specialize in serving luxury hotels and resorts, including some of the world's largest and most preeminent brands, with exquisite clocks. Whether you are in the market for one exquisite clock to adorn the lobby of a single property or a hundred exquisite clocks to enhance the corridor or guest room decor across multiple properties, we are committed to meeting your needs with outstanding personal service and guaranteed lowest prices. To learn more, please visit

Experience Hospitality's 'Most Innovative Technology' at HITEC Houston with Beekeeper

Beekeeper ·24 May 2018
Visit Beekeeper in Booth 1702 and Attend the Beekeeper Breakfast with Special Guest Sixty HotelsNext month C-level hotel executives will meet in Houston to attend HITEC, the world's largest hospitality industry technology exposition and conference. One of the hottest solutions on the market today, Beekeeper, voted the "Most Innovative Technology" for 2018 by HTNG, will showcase its simplified, secure, and easy-to-use tool that stores in one convenient location anything a worker needs to excel in their daily routine. This award-winning workplace communication app is proving to be integral for engaging multi-lingual employees without emails. Discover how to connect colleagues across locations and departments in real time and provide a secure, automated, and relevant flow of employee information that is readily distributed, searchable, and measurable in one central hub, by visiting Beekeeper in Booth 1702, June 19 to 21, at the George R. Brown Convention Center in Houston."We are really excited to be bringing Beekeeper to HITEC for the very first time in the U.S.," said Connie Rheams, Beekeeper VP of Hospitality. "While today's mobile technologies are ensuring that hoteliers stay connected to guests at every touchpoint, little is being offered that focuses on the communication needs of employees. These hotel ambassadors are making the biggest difference in each guests' stay - especially employees who are on the front lines and interacting closely with guests throughout the property. Beekeeper is a tool that sends the right information to the right people who are touching the guest. Until now, it was the missing mobile link to engaging employees, reducing turnover and enabling a hotel company to become an employer of choice."Beekeeper, named the 59th fastest-growing company by SaaS 1000, is a GDPR-compliant workplace app that digitizes hospitality workers by connecting operational systems and communication channels within one secure, intuitive platform. It brings together colleagues across locations and departments in real time via mobile or desktop devices by allowing top-down, bottom-up, and peer-to-peer communication to give every employee a voice. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow. The platform includes an intelligent dashboard to help companies gauge the effectiveness of their internal communications to streamline business processes.With Beekeeper, hoteliers can:See what's happening throughout the day at their hotel and read what's happening in the company.Keep all team members aligned and unified by sharing information that is necessary for staff to do their jobs.Use the Survey feature to poll employees on their satisfaction or request input.Communicate with team members during a crisis or while a property is closed.Onboard new team members and engage with them even before they start on their first day.Update staff on the status of engineering or housekeeping projects.Enable GDPR-compliant peer-to-peer chat functionality (displacing non-GDPR compliant WhatsApp business groups)The mobile and web app easily integrate with existing operational systems, so employees have all the tools they need at their fingertips. The custom branded interface and advanced front- and back-end features create an interactive employee experience proven to strengthen engagement, retention, productivity, and the bottom line.Breakfast with Beekeeper at HITECBeekeeper is inviting hoteliers to attend a private educational breakfast at HITEC on Wednesday, June 20th, at 7:00 a.m., at the Audi Sports Club at the BBVA Compass Stadium (just 2.5 blocks from the Convention Center). During the event, Sixty Hotels will discuss the digitization of their workforce, share property updates and best practices.Invitees will also learn about a new awards program being launched by Beekeeper in September in conjunction with Labor Day. The WorkHero Awards are designed to honor hotel employees worldwide for doing something spectacular for a guest."Our goal through the WorkHero Awards is honor those unsung-hero's in hospitality who labor every day to make a difference," said Corey McCarthy, Beekeeper VP of Global Marketing. "With unemployment rates the lowest they've been in several years, retaining quality employees is crucial. We want hoteliers to recognize those employees who have gone over and above their job description to do some extraordinary for their customers in hopes that it will incentivize them to cultivate their own work-hero culture. A business can't have happy customers without happy employees. It's time the hospitality industry joins in celebrating its work hero's, and Beekeeper is proud to kick off this global initiative."To register for the Beekeeper Breakfast event, click here.

Caveau Provides GDPR and PCI Compliance Solutions for Leading South African Corporate Travel Management Company

Caveau - CardVault ·24 May 2018
Miami, FL -- Caveau, the comprehensive software platform and service designed to simplify financial transactions and protect personal and financial data, has announced it's partnering with Grindrod Travel to reduce its risks of GDPR and PCI-DSS. As one of the most established and respected travel management companies providing corporate and leisure related travel and conferencing services in South Africa, it was imperative to find a solution for safely handling credit cards and personal information of its a broad range of clients. With multiple deadlines for meeting compliance security standards for account and personal data protection looming, Caveau was able to quickly assess the travel management company's challenges and deliver customized solutions for addressing their unique requirements.The addition of Grindrod Travel to Caveau's client roster emphasizes the pressing need for flexible and affordable support dealing with compliance regulation worldwide. Says Gregg Scott-Brown Caveau Managing Director, South Africa based in Cape Town, "We're excited to be working with Grindrod Travel and other hotels, agencies and a broad range of travel-related businesses in South Africa to decrease dangers and liabilities associated with GDPR and PCI-DSS."According to Grindrod Travel Divisional Executive, Su Moller, being a single division of a large logistics company with its own IT department presented a variety of complexities in finding a solution. "The technology providers I approached to help us insisted on performing a vulnerability scan of the Travel Division, which was difficult to accomplish without including the entire organization. Time was ticking and we had to move fast. When we were referred to Caveau, their team got right to work on developing a secure vault to store our client's credit card and personal details," says Moller.Says Brian Dass, Caveau CSO, "Grindrod Travel's large client database and the sheer volume of daily transactions required us to tailor-make a system to their particular needs. As a company built by travel technology experts, our complete focus is on delivering efficient solutions for adhering to strict industry regulations to ensure positive consumer data experiences while protecting your business from financial penalties and negative reviews."Since implementing Caveau, Grindrod Travel's consultants and account staff have quickly adapted to the easy to use enterprise-grade software platform that utilizes tokenization to encrypt financial information and personal data in a GDPR and PCI DSS-compliant method. "In the end, Caveau was the quick and reliable answer to achieving compliance we were searching for," says Moller. "We are now fully compliant, which is a great relief. I'm thrilled our organization can say with the utmost confidence to our clients that their credit card details are safe with us!"About Grindrod Travel: The team at Grindrod Travel, one of South Africa's oldest travel management companies with branches in major cities, are totally committed to assist the corporate traveller with all domestic and international travel. "We are passionate about making each traveller's journey as seamless and as convenient as possible."

Hotels Think They Are GDPR Compliant, But The Truth Is There Are No Universal Compliance Standards

Creating Revolutions ·23 May 2018
MIAMI, May 22, 2018 /PRNewswire/ -- The European Union's General Data Protection Regulation (GDPR) comes into effect globally on May 25, introducing dramatically stronger rules on data privacy. The EU hopes to achieve a fundamental change in the way companies think about data - its central idea is "privacy by default." But these new regulations are the broadest ever implemented by the EU, because they are not limited to just EU member nations. In fact, GDPR is worldwide, meaning every country must follow these new rules, or be fined up to 4% of a company's global annual revenue.Many industries will be looking for ways to become compliant with these new laws, but they will soon discover that there are no universal compliance standards, according to the EU's own website, under the section controversial topics. The hotel industry will be the most vulnerable.A Miami, Florida based company, Creating Revolutions, has built a groundbreaking solution to solve such a complex problem. Their multi-patented technology, uniquely solves the lack of universal compliance standards for GDPR by not attacking the liability problem, but instead removing the liability completely.Creating Revolution's communication technology allows smart guest to employee communication in a hotel. Unlike text messaging or SMS, private information is not used by design, while incredibly still maintaining full personalization for the guest. Rather than having to work within the scope of GDPR restrictions, Creating Revolutions does not use any private information, therefore offering zero liability to GDPR.The hotel industry is the most vulnerable because, compared to any other industry it's very focused, with only a few companies controlling the overwhelming majority of the market. This means the EU can go after fewer players, and get the biggest bang for their buck. These penalties are set to be the largest in history, at between 2% - 4% of a company's global annual revenue. Additionally, the hotel industry has more assets within the EU, compared to any other industry, making it much easier to collect those massive fines.Hotels are also specifically designed to attract foreigners, many of which are EU citizens. Unlike the retail or restaurant industry, when a guest checks in to a hotel, they are expected to give up personal information such as a driver's license, credit card, or even their passport. An EU citizen going into a restaurant in the US wouldn't give the hostess their passport, just the same as they wouldn't go to a retail store and hand over their credit card prior to shopping. Due to the majority of hotels requiring guests to give their credit card at check in, it is impossible to keep their personal information to themselves."Are You GDPR Ready have been some of the scariest words that have come across my computer screen. We are actively looking for innovative solution providers like Creating Revolutions, that can remove GDPR liabilities from our hotels," states Marc Lawrence, owner of The Anglers Hotel, a Kimpton Property.Hotel loyalty tools, websites, and guest communication services such as text messaging or SMS will be the most vulnerable to GDPR. Even if a third party is used, the hotel is still liable for any issues of compliance, as stated formally by the GDPR.Creating Revolution's technology, not only gives a hotel access to guest communication, but also offers the most advanced and immersive communication technology available to hotels today. While there is no universal standard for compliance of GDPR, using Creating Revolutions, hotels have a way of protecting themselves from what is considered the most broad and costly regulations in history.Hotels need to be proactive and think out of the box when implementing any technology that could open up highly expensive liabilities regarding privacy laws in the near future, and that's where pioneers like Creating Revolutions are the answer.

The Week, That Was - May 2018 Week 3

eRevMax Blog·18 May 2018
eRevMax Certified for GDPR Under EU-US Privacy Shield Framework Hotel distribution connectivity leader eRevMax has announced that it has been certified for GDPR from the U.S. Department of Commerce for the EU-U.S. Privacy Shield Framework program. This certification assures that eRevMax solutions meet European Union's General Data Protection Regulations (GDPR) for the transfer of personal data between the U.S. and EU.

eRevMax Certified Under EU-US Privacy Shield Framework

eRevMax Blog·17 May 2018
Hotel distribution connectivity leader eRevMax has announced that it has been certified from the U.S. Department of Commerce for the EU-U.S. Privacy Shield Framework program. This certification assures that eRevMax solutions meet European Union's General Data Protection Regulations (GDPR) for the transfer of personal data between the U.S. and EU.

Opt in (to better marketing): the real intent of GDPR Blog·16 May 2018
There’s only days left until the May 25th deadline for GDPR compliance. Since our primer last month, we’ve continued to put a lot of thought into the regulation, its role in the marketing landscape, and traveler-focused approaches. That’s also meant making observations on how marketers the world around are handling it, too. Today, we got a fresh face on camera—Max, one of our front-end developers—to share some of our thoughts about one of the more rigorous aspects of GDPR compliance: opt-in and consents.

Caveau Announces Partnership with Sure Travel

Caveau - CardVault · 9 May 2018
Miami, FL -- Caveau, the personalized credit card vault technology designed to simplify financial transactions and safeguard personal and financial data, has announced a new partnership with Sure Travel, based in South Africa. The standardized PCI-compliant software and service custom-built for the travel industry provides a secure platform built upon Amazon Web Services (AWS) to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. Caveau will deliver customized solutions to help Sure Travel meet critical new industry regulations and protect its customers, assets and public reputation.With GDPR and PCI-DSS with effective dates of May 25 and March 10, 2018, respectfully and the increasing threat of hackers and cyber theft, Sure Travel was searching to identify cost-effective ways to achieve compliance today and into the future. Says company CFO, Stefan van der Merwe, "After extensive research and a long hunt for an effective and affordable solution to secure our payment card handling processes, we are thrilled to have found a provider capable of understanding our needs. Caveau offers state-of-the-art capabilities and deep knowledge of the travel industry, enabling us to serve our global customers and partners confidently and securely."According to Caveau CSO, Brian Dass, the partnership with Sure Travel is one of a series of new relationships for the recently launched software solution capable of delivering support to travel agencies, hotels and virtually any company that handles credit cards and personally identifiable information. "We're excited to be working with Sure Travel to reduce the risks associated with of GDPR and PCI compliance. Our innovative product and comprehensive services lets travel businesses of all types and sizes focus on what they do best while avoiding fines and penalties and maintaining a sterling reputation that's so crucial to success."Caveau is providing Sure Travel with a validated product for assisting with GDPR and PCI-compliance that's easy to use and backed by exceptional 24/7 global technical support. Additional benefits include:Seamless integration or tokenization with 3rd-party GDSs, PMSs and OTAsLower costs managing secure transactions and data storageMinimize risks of harmful reviews and negative publicityImproved consumers trust and increased booking revenuesAbout Sure Travel: Sure Travel is owned by holding company Sure Holdings (Pty) Ltd, which also includes the travel services divisions Sure Corporate, Agent Points and Sure Online. The recognized and respected travel brand has over 80 agencies in South Africa, Namibia and Botswana offering holiday packages, flight specials, car hire, foreign exchange, travel insurance and corporate travel services.

Now Available for Download: HEBS Digital's GDPR Whitepaper

HEBS Digital · 8 May 2018
Download the GDPR Whitepaper: What Hotels Need to Know and How to Prepare to learn about:What the GDPR is: Get familiar with the new data protection and privacy regulation affecting EU citizens.The Most Important Changes that Come with the GDPR: Discover the most important changes that will be affecting hotels.How the GDPR Applies to Hotel Data Policies: There are six main ways that this new regulation will affect data policies.How Your Hotel Can Prepare: Learn the steps you will need to take to ensure compliance throughout your website and digital marketing.Plus, other valuable information regarding the GDPR.Gain access to these insights when you download the GDPR whitepaper today.

Benbria Announces Compliance with European Data Protection Regulations.

Benbria Corporation · 3 May 2018
Ottawa, Ontario -- Benbria, the leading provider of omni-channel messaging and customer experience measurement solutions, announced to clients and partners today its compliance with the European General Data Protection Regulation, or "GDPR" which will become enforceable on May 25, 2018.The GDPR requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. As a cloud software-as-a-service (SaaS) provider, Benbria sees this as an opportunity to improve data security for all customers on the Loop platform including customers using Loop Messenger, Loop Pulse and Loop OnDemand. As a global leader of omni-channel messaging and measurement software solutions, Benbria will raise the bar with this initiative.A key element of GDPR compliance is consumer transparency. Benbria will continue to be transparent in how it manages and uses consumer personal data to provide service. Benbria commits to cooperating with customers to help facilitate their respective data protection rights regarding personal data. In addition, European consumers may now request to be forgotten and will have a right to obtain from Benbria an erasure of personal data without undue delay, if they wish to withdraw consent.Lastly, GDPR calls for prompt action in the event of a breach of security or unintended leak of personal data. While Benbria maintains top-level security policies and processes customer data in facilities with world-class security infrastructure, the company is prepared for every scenario. Benbria, in cooperation with their partners and policies, commits to being forthright and transparent about any compromise to customer data. In the event that Benbria becomes aware of any unauthorized access or disclosure of personal data, Benbria will promptly take action to provide awareness and reestablish trust amongst our customers, to the extent such notification is permitted by applicable law."Our focus on information and data security have always been a major benefit of using Loop, as we already built our platform to comply with well-established regulations in several global markets. This includes our home country of Canada, where many countries and regulators have turned to as a reference point for best practices," said James Geneau, VP of Marketing at Benbria. "These further enhancements to comply with GDPR means we are even better positioned to offer a solution that can meet the needs of our existing and growing list of clients based in Europe, and around the globe."Businesses using the Loop platform can respond to messages through a wide selection of channels including SMS, E-mail, proprietary web chat, in-App chat, physical kiosks and messaging channels like Facebook and Twitter; while having the ability to seamlessly route them to key internal team members. In addition, businesses can measure customer satisfaction in real-time using short and timely feedback surveys which capture customer sentiment and satisfaction at any point of the customer journey.These additional GDPR related compliance steps come into effect today, ahead of when the regulation becomes enforceable on May 25, 2018.Companies in Europe can request to connect with their dedicated Benbria team member by visiting Benbria Benbria is a leader in omni-channel customer engagement solutions, helping the world's greatest brands deliver a superior guest experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - Loop enables brands to capture and direct real-time customer requests, concerns, suggestions, and positive input to management and team members for action and closure.With over 1,400 client locations in 20 countries, a network of 10 global sales partners, and the ability integrate with over 60 PMS and SOS solutions, Benbria offers both global reach and expertise with the hospitality industry's largest network of integration partners. For more information, visit Contact:Nicole Jardim Benbria


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