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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

HFTP and Naseba Announce HITEC Dubai 2018 Advisory Council

HFTP ·20 September 2018
Hospitality Financial and Technology Professionals (HFTP) and Naseba are bringing back HITEC Dubai this year from December 5-6 at the Madinat Jumeirah in Dubai, UAE. A regional extension to the world's largest hospitality technology conference brand, HITEC Dubai 2018 will feature 30+ speakers, 600+ hospitality stakeholders and 60+ solution and service providers. The show will give Middle East buyers - currently worth over USD 75 billion - access to global top solution providers in hospitality market through a top-notch education program planned by the expert HITEC Dubai 2018 Advisory Council, as well as an exhibition showcasing the latest in hospitality technology, and a summit with one-to-one business meetings.To plan HITEC DUBAI's educational program, an advisory council of experts with years of experience has been formed. The council's role is to discuss and design an agenda that is most relevant to the Middle East's challenges, needs and upcoming hospitality technology trends.The 2018 HITEC Dubai Advisory Council includes:Laurent Voivenel, SVP of Operations and Development for Middle East, Africa & India, Swiss Belhotel InternationalNeil Menezes, VP of IT, Dubai HoldingSanjay Nadkarni, Director Research and Innovations, Emirates Academy of Hospitality ManagementFerghal Purcell, COO, Hospitality Management Holding (HMH)Ajay Rathi, Group Senior IT Director, Meraas HoldingReda bin Abdoun, IT Director, Dur HospitalityNaveen Bharadwaj, Production Director, NasebaAtul Gupta, Regional Director of IT, Wyndham Hotels and ResortsSamir Hamadeh, General Manager, Alpha Destination ManagementMohamed Amirul Islam, President, HFTP Dubai ChapterMahmoud Kamal, Group CIO, Al Habtoor HospitalityNicholas Watson, Chief Digital Officer, NasebaFrank Wolfe, CAE, CEO, Hospitality Financial and Technology Professionals (HFTP)HITEC Dubai's Advisory Council Chairperson Laurent A. Voivenel, senior vice president of operations and development for the Middle East, Africa and India for Swiss-Belhotel International, said, "HITEC, co-produced by HFTP and Naseba, is the world's largest hospitality technology show for hotels and we are delighted to participate in it. We operate in smart cities such as Dubai - hence our hotels need to be smart too. HITEC Dubai offers the perfect platform to know about the latest developments in hospitality technology based on the rapid innovations in the field and the specific needs of the Middle East region, especially Dubai, in order to keep up with the expectations of international travelers."In addition, HFTP has several other HITEC events coming up in 2019. HITEC Europe is April 9-11, 2019 at Palau de Congressos in Palma, Mallorca, Spain. HITEC Minneapolis is June 17-20, 2019 at the Minneapolis Convention Center in Minneapolis, Minnesota USA. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HITEC Dubai Hospitality Industry Technology Exposition and Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education and brings together the brightest minds and hottest technologies from across the globe to one place.Hospitality Financial and Technology Professionals (HFTP), producers of HITEC, will partner with Naseba, a business facilitation company, to bring the brand to Dubai. Making the event accessible to buyers from the lucrative Middle Eastern market, currently worth over USD 75 bn.The show will offer an education program and exhibits. In addition, HITEC Dubai will feature a summit with one-to-one business meetings that have become the hallmark of Naseba's platforms. Hoteliers attending the summit portion of HITEC Dubai will be pre-qualified to confirm their purchasing authority, budgets, timelines and solutions of interest.hitec.naseba.comAbout HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About Naseba Naseba offers global business facilitation services. The company creates growth opportunities by bringing together people, partners and ideas. It helps clients raise capital, enter new markets, secure partners, close sales and educate workforces. Naseba's goal is to create opportunity and add economic value at every stage of its client's journey. It does this through three key areas: investor services, commercial services and leadership services. Since inception in 2002, Naseba has facilitated deals totalling billions of dollars for its clients. The company has connected over 100,000 global executives through more than 1,000 proprietary business platforms and is an expert in growth markets.

HSMAI and Cvent Release White Paper on Value of Real-Time Data for Group Bookings

HSMAI ·19 September 2018
The Hospitality Sales and Marketing Association International (HSMAI), in collaboration with Cvent, is pleased to release Room Blocks in Real Time, a white paper on the benefits--for meeting planners, hotels, and event attendees--of managing group bookings at hotels by strategically applying software solutions.Group bookings for events are a key part of most hotels' business, but managing room blocks has long been a cumbersome, time-consuming task. HSMAI and Cvent's white paper seeks to inform hoteliers about real-time data tools that can result in smarter, more efficient group booking management."Room block management is still a major pain point for hotels of all sizes and with increasing focus on data security from regulations like GDPR, the need for software solutions that automate time-consuming manual processes, maximize revenue opportunities, and ensure secure transfer of information is at an all-time high," said Chris McAndrews, vice president of marketing for Cvent's Hospitality Cloud. "Like us, HSMAI is committed to delivering the information and education hoteliers need to grow their group business and we are proud to partner with them to address the topic of room block management. Our hope is to illustrate the important role technology can play in managing group reservations and creating valuable upsell opportunities for hoteliers around the world."An automated room block management system not only saves time and minimizes errors, it can also increase revenue, minimize interference from OTAs, and reduce group wash. Other key benefits of such software solutions for group booking shared in Room Blocks in Real Time are as follows:Real-time data facilitates upselling and contributes to increased profits.Elimination of traditional rooming lists decreases manual workload--and minimizes errors.Connectivity to registration tools in real time provides a more comprehensive picture of the pace of room pickup.Meeting planners can access information day or night, without having to contact a hotel's housing manager.Up-to-date data allows for flexibility for the hotel's revenue management team and frees up time to focus on selling higher-value items, such as meeting breaks.Customized websites for groups allow individual attendees to seamlessly make their own reservations--and to see the hotel's personalized offerings for them during their stay.Online group-booking solutions are more secure than traditional rooming lists and are GDPR compliant.Meeting planners can most easily gain insight into rooming trends by block and room type, which they can share with C-suite and upper management.Some software solutions feature deadline reminder alerts, which help both hotels and groups avoid penalties.To view or download a copy of Room Blocks in Real Time, please visit the HSMAI Knowledge Center.

HFTP Heads to Orlando in 2019 and Minneapolis in 2020 for its Upcoming Annual Conventions

HFTP ·18 September 2018
Hospitality Financial and Technology Professionals (HFTP) announces future dates for its Annual Convention, an event the association has produced since 1952. Next year's HFTP Annual Convention will take place October 23-25, 2019 at the Rosen Centre Hotel in Orlando, Florida USA. In 2020, HFTP will produce its Annual Convention from October 14-16 at the Hyatt Regency Minneapolis in Minneapolis, Minnesota USA. This year's HFTP Annual Convention will take place October 24-26, 2018 at the Omni Louisville Hotel in Louisville, Kentucky USA.The HFTP Annual Convention is one of many events the hospitality association produces each year, and has a program that provides topics of professional interest as well as celebrates the accomplishments of the association. Hundreds of hospitality finance and technology professionals will enjoy education, networking, exhibits, recognition, a black-tie optional dinner and much more. Registered attendees can earn CPE credits for attending educational sessions - the 2018 program offers up to 22 CPE credits. Also, it is tradition that HFTP's new Global Board is installed during the black-tie optional dinner known as HFTP Annual Tribute to Success."HFTP's Annual Convention represents a time for the organization to recognize outstanding achievement from individuals and HFTP chapters that embody the success of the association," said HFTP CEO Frank Wolfe, CAE. "The multi-day conference also offers keynote sessions, excellent hospitality education, social networking opportunities, black-tie events and a variety of other options for industry professionals who want to improve their job performance and organization."This year during HFTP Annual Convention, HFTP chose to support a local charity in the event's host city. The HFTP Helps 2018 online silent auction will direct its fundraising toward the HFTP Scholarship fund, and the money raised will support area hospitality, finance and technology centered education programs overseen by NAF. Item donations for the silent auction are now being accepted, and the online silent auction is now open and available to all who wish to bid on items such as hotel stays, dinners and more.Online registration is open for this year's Annual Convention 2018 in Louisville, Kentucky USA. Register by September 26, 2018 to receive the early registration rates. Visit the Annual Convention page on the HFTP website for complete information about all conference events, including the program schedule, hotel and travel details and more. For more information about HFTP's Annual Convention and other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

Marketing Leaders Embrace Gdpr As Path To Trust And Improved Experiences As Compliance Laggards Shirk Responsibility And Fail To Champion Change

Chief Marketing Officer (CMO) Council ·13 September 2018
While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as a starting point of a journey to reinforce trust and actively improve the customer experience.According to data from the CMO Council, in partnership with SAP Customer Experience, marketers from organizations who took the lead in preparing to meet and exceed GDPR data standards noted increased trust and engagement levels with customers. While survey respondents agreed that the implementation of GDPR standards reinforced a responsibility to better protect their customer's data, the issue became whether or not an organization would seize on the responsibility and turn regulation into optimized experiences.For their part, GDPR leaders - those marketers who had not only established a plan but were also well down the path of execution and compliance - believed GDPR was an opportunity to deliver better customer experiences and to build customer trust and loyalty. Alternatively, GDPR laggards - marketers without a plan in place or far removed from process, having no idea if a plan was in the works - remained happy to see compliance as a burden for other teams to resolve or an issue for only EU-based companies to tackle."What marketing leaders have seized upon is the reality that trust is the currency of today's data-driven customer engagement - without trust, the customer will walk away from an experience, taking their loyalty and their wallets with them," noted Liz Miller, SVP of Marketing with the CMO Council. "GDPR, and more specifically the frenzy of activity surrounding the compliance deadline of May 24, 2018, was not the end of a security conversation...it was the start of an experience transformation."The white paper entitled "GDPR: Impact and Opportunity - How Marketing Leaders Addressed GDPR Readiness and Compliance," is based on an online survey of over 227 senior marketing executives, taken at the height of GDPR readiness planning and activation. What emerges is a view of best practices taken by data and engagement leaders versus the attitudes adopted by the laggards.Among the key differences between GDPR compliance leaders and laggards:Leaders see opportunity to secure trust, loyalty and experience. Laggards assume GDPR is someone else's problem. 39 percent of marketers without a GDPR strategy felt the regulation did not apply to their business.Leaders lean in and take part in the strategic planning and execution. Laggards wash their hands of the burden.Leaders audit, assess and accelerate shifts needed across data and marketing and engagement's technology stack. Laggards stay in the dark. 55 percent of leaders had already initiated some form of data audit to fully understand where and how customer data was being stored and collected.Leaders champion change on behalf of the customer. Laggards stick to the status quo. 37 percent of leaders are planning to upgrade capabilities across all data management solutions.Leaders are empowered by an idea that trust and engagement are the reward for compliance. Laggards are being held back by a lack of understanding GDPR requirements."Savvy businesses already understand that to win customer loyalty they must lead with transparency and consent," said Patrick Salyer, General Manager, SAP Customer Data Cloud, SAP Customer Experience. "In today's landscape, companies are realizing that trust is the ultimate currency and it serves as the foundation of all meaningful customer relationships."The white paper is now available for download by visiting https://cmocouncil.org/thought-leadership/reports/gdpr-impact-and-opportunity. It is based on the input from marketers across a broad range of industries including retail, financial services, consumer packaged goods and consumer electronics and information technology. Some 40 percent of respondents hold a title of Chief Marketing Officer, Head of Marketing or SVP of Marketing, whose headquarters are primarily in North America. One in four is with an organization with revenues in excess of $1 billion USD.

HFTP Announces 2018 CHAE of the Year Recipient: Elijah Spiritoso, CHAE

HFTP ·30 August 2018
Hospitality Financial and Technology Professionals (HFTP) will honor Elijah Spiritoso, CHAE as the 2018 Certified Hospitality Accountant Executive (CHAE) of the Year at its upcoming Annual Convention this October. The CHAE of the Year award honors the individual that scored the highest on the CHAE certification exam within a given year. HFTP's Annual Convention will be held from October 24-26, 2018 at the Omni Louisville Hotel in Louisville, Kentucky USA - online registration is open now.Spiritoso started in hospitality as a busboy for a local Philadelphia restaurant, and then became a server at the downtown Hilton Garden Inn in Philadelphia while in high school. Spiritoso graduated from Temple University in Philadelphia with a Bachelor's in Business Administration, where he was a finance major. He continued to work as a food server in both a-la-carte and banquets, working for many well-known restaurants, caterers and hotels in the area. One Five-Diamond rated hotel, The Rittenhouse, became Spiritoso's main employer, until one day he was offered a position to become the hotel's new income auditor. He was quickly promoted - based on his ability to automate and streamline processes - to condominium accountant then to staff accountant, working directly under the CFO. After many years, he became a controller for GF Management, then a restaurant group. Spiritoso now works as the controller for Frog Commissary, the exclusive in-house food provider for The Franklin Institute."The CHAE certification was very helpful in obtaining my new position, as it showed my willingness to continue to stay educated on the fundamental industry knowledge," said Spiritoso. "Employers need to trust accountants at the executive level, so being a CHAE gives added confidence that I am managing the business properly and staying continually educated on the latest industry trends. Every hospitality accounting professional would greatly benefit from studying and retaining the knowledge covered while obtaining a CHAE - it shows that you are a true professional that is serious about your career and future."I would like to personally thank everyone at HFTP that worked hard to make the CHAE certification possible, and a special thanks to HFTP Certification Manager Robin Bogdon for guiding me through the process," Spiritoso continued. "I also want to thank all of the other CHAEs out there every day working hard to represent the ideals of the certification. I am truly humbled and honored to be the CHAE of the year and will wear the honor with pride throughout my entire career."The CHAE professional designation is an industry designation showing competency in the area of accounting, and is acknowledged throughout the hospitality industry as it elevates the professionalism of both the recipient and the industry. More than 1,500 hospitality accountants, from several countries, have earned the CHAE designation through HFTP since the certification program began in 1981. A new CHAE exam is now available, and features a more global finance focus. HFTP also administers the examination and awards the Certified Hospitality Technology Professional (CHTP).For more information on HFTP's certification programs (CHTP and CHAE), please contact HFTP Certification Manager Robin Bogdon at Robin.Bogdon@hftp.org. For immediate information, visit the FAQ pages for both CHTP and CHAE certifications.HFTP has upcoming events around the world. HITEC Dubai will take place December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE. HITEC Europe will take place April 9-11, 2019 at Palau de Congressos in Palma (Mallorca) Spain. HITEC Minneapolis will take place June 17-20, 2019 at the Minneapolis Convention Center in Minneapolis, Minnesota, USA. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

GPDR: A Chance to Improve Your Customer Service

4hoteliers.com·28 August 2018
Are you ready for the General Data Protection Regulation? No? Do not worry, GDPR is not a burden imposed upon us by the EU, however, it is an excellent opportunity to stand out from the crowd and gain a competitive advantage.

What You Missed in London

4hoteliers.com·15 August 2018
This report also hits on Travel's most important topics such as AI, blockchain, GDPR and more, this is your chance to level the playing field on your competition.

HFTP CEO Frank Wolfe Honored as Most Influential Hospitality Association CEO 2018

HFTP ·25 July 2018
Frank I. Wolfe, CEO for Hospitality Financial and Technology Professionals (HFTP), was recognized as Most Influential Association CEO 2018 in Hospitality by the European-based corporate finance publication Acquisition International (AI). Published by AI Global Media, AI is a monthly magazine that seeks to inform and shape the global corporate conversation through a combination of high quality editorial rigorous research and an experienced and dedicated worldwide network of advisors experts and contributors."This is truly an honor, but is really a testament to our talented staff as well as the HFTP Global Board of Directors and our Executive Committee. The past few years have been marked by significant progress for HFTP, as we have established long-planned events that place us as an internationally influential organization. This honor is a notable recognition for all the efforts we have put in," says Mr. Wolfe. "We have also made available our signature services such as quality education and resources to the global hospitality finance and technology community. I am proud that our efforts have been recognized by such an esteemed publication, but I also know that we have much more to accomplish."Recipients of the brand new honor are internally researched, shortlisted, judged and selected. The publication's in-house research team looks into the global industry thoroughly in order to determine those most deserving of the accolade. Some factors the team takes into consideration include the nominee's significant achievements over the past calendar year, company and career profile, commitment towards innovation and company performance under the individual's leadership.Wolfe has been with HFTP since March 1991, and assumed the CEO position in 1994. He has overseen the positive evolution and growth of the association. Under Wolfe, HFTP has made a number of bold moves towards global expansion, new club conferences, and many organized clusters of members around the world. In 2017, HFTP also expanded its Hospitality Industry Technology Exposition and Conference (HITEC), the largest hospitality technology conference brand in the world with two additional events in Europe and Dubai, in addition to its annual North American event. He also spearheaded the hospitality-specific search site Pineapplesearch.com and HFTP news sites, topic specific sites for hospitality finance, technology, club, food and beverage, GDPR and the HFTP association.To read more about Frank Wolfe, including articles he has written, visit his bio page on the HFTP web site. For more information about HFTP, visit www.hftp.org.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Nigel Allport joins For-Sight Guest CRM as Head of Business Development

For-Sight Guest CRM ·25 July 2018
Edinburgh -- After a record breaking year of new client acquisition and the on-boarding of a number of renowned UK and Ireland hotel groups and prestigious Independent properties, For-Sight Guest CRM today announced the appointment of Nigel Allport as Head of Business Development to oversee its ambitious growth plans over the next three years.Speaking following Allport's appointment, For-Sight Founder and Director Allan Nelson said that "I have known Nigel for a number of years and have always been impressed with his success and professionalism" adding, "his reputation in European hospitality technology is simply unmatched and he is the perfect appointment to lead our sales effort in the UK, Ireland and continental Europe".Experienced in hotel guest CRM, Allport has worked with a diverse client portfolio consisting of top tier hotel brands, luxury and boutique hotel chains, hotel management companies, resorts, franchises and independents, and business partners. Commenting on his appointment, Allport said "I am absolutely thrilled to have joined For-Sight Guest CRM at a time when they are enjoying un-paralleled success with their CRM and Data Analytics platform adding that in a post GDPR world, For-Sight's experience of data management including laser segmentation and guest profiling is a clear differentiator for hotels seeking a competitive edge".Nelson concluded, "For-Sight are very excited to welcome Nigel on board and are delighted that he is already making headway, the impact of which, is already being seen and we are excited at the contribution he will make to our growth strategy in the coming years". About For-SightFrom UK based Forth Communication Ltd, For-Sight Guest CRM helps hotels, groups and management companies leverage their data to establish & retain guest relationships. A combination best of breed technology and excellent customer service, means the business has become well established in the Hotel CRM space with a reputation to match.For further details please contact: Jenny Duffy Forth Communication Ltd Tel: 0131 467 4467 Email: jenny.duffy@forth.co.uk

HFTP Annual Convention 2018 Online Registration Now Open, Keynotes Announced

HFTP ·24 July 2018
Hospitality Financial and Technology Professionals (HFTP) has opened online registration for its Annual Convention, which it has produced since 1952. Following the traditional event format, the event will offer a variety of educational sessions, networking and vendor opportunities. HFTP has secured two keynote speakers who will discuss topics relating to productivity, engagement, collaboration and communication in the workplace: Colette Carlson and Curt Steinhorst. The HFTP Annual Convention will take place from October 24-26 at the brand new Omni Louisville Hotel in Louisville, Kentucky USA.HFTP Annual Convention full registration attendees will have access to three days of education, two days of table top exhibits, a Welcome Reception and a formal HFTP Tribute to Success dinner and dance. The 2018 schedule of events is available on the HFTP website, and will be continuously updated until the event. Additionally, Annual Convention will feature a business meeting and the HFTP Helps Silent Auction benefiting the HFTP Foundation during the HFTP Tribute to Success. The HFTP Greater Louisville Chapter will also host a social night event on October 25, 2018 at the Kentucky Derby Museum to support the HFTP Helps fundraiser."HFTP is excited to host Annual Convention in Louisville, Kentucky this year," said HFTP CEO Frank Wolfe. "Annual Convention is created specifically with our association's members best interests in mind - join us this October for hospitality education, networking, exhibits, vendor interaction, fundraising, fun social events and more."The dynamic event program will provide relevant industry information for hospitality professionals. Vendor interaction this year will allow attendees to meet with participating companies at table top exhibits. Exhibits will be open to attendees on Wednesday evening during the Welcome Reception, as well as during breaks and lunch on the following Thursday.Visit the Annual Convention page on the HFTP website for complete information about all conference events, including the program schedule, hotel and travel details and more. For more information about HFTP's Annual Convention and other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org.Coming up, HFTP's Florida Regional Conference will take place July 25-27, 2018 at the Sarasota Westin in Sarasota, Florida USA - immediately followed by HFTP's inaugural Club Forum which will take place July 28, 2018 at the same location. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP Announces Three New Global Chapters and Expands Student Chapter Networks

HFTP ·18 July 2018
Hospitality Financial and Technology Professionals (HFTP) is excited to announce that three new, local chapters have recently been chartered: HFTP Greater Louisville Chapter, HFTP New York University Student Chapter and HFTP Kansas State University Student Chapter. HFTP chapters provide a wide array of benefits to an association's membership -- not the least of which is the collaborative building of knowledge and camaraderie among local and like-minded industry professionals.HFTP's local chapters help industry professionals in the area expand their network, increase educational opportunities and build strong face-to-face connections with peers. Moreover, HFTP chapters give association members support, tools and resources to advance in their hospitality career."We are pleased to welcome these three new chapters to HFTP," said HFTP CEO Frank Wolfe. "HFTP is determined to efficiently serve its members across the globe, so we are excited to provide more expanded networks in additional local areas."HFTP currently has more than 76 local chapters providing opportunities for networking and education throughout the world. HFTP members can attend chapter meetings to connect with their local network of HFTP members and share solutions with professionals in the community. Chapters hold regular educational and social meetings, as well as participate in projects to benefit area charities.HFTP's Greater Louisville Chapter is currently is led by: Chapter President Joshua Bergen, CHAE, CHTP, controller at VENZA; Chapter Vice President Deuce Sapp, CIO at Al J. Schneider Company; Chapter Treasurer Ashley Barke, senior tax manager at MCM CPAs & Advisors; Chapter Secretary Paul West, hospitality technology consultant at Technical Solution Services.HFTP's New York University Student Chapter is currently is led by: Chapter President Hartanto Yuwo, CHIA, student at New York University; Chapter Vice President Harini Premnath, student at New York University; Chapter Treasurer Xinyi Zhu, student at New York University; Chapter Secretary Yixuan Li, student at New York University; Chapter Faculty Adviser Recep "Richie" Karaburun, clinical assistant professor at New York University.HFTP's Kansas State University Chapter is currently is led by: Chapter President Neda Shabani, student at Kansas State University; Chapter Vice President Prasanna Kansakar, student at Kansas State University; Chapter Treasurer Vahid Behzada, student at Kansas State University; Chapter Secretary Dalton Hahn, student at Kansas State University; Chapter Faculty Adviser Arslan Munir, Ph.D., assistant professor at Kansas State University.For more information about HFTP chapters, visit www.hftp.org. For more information about HFTP's new chapters, read this blog on HFTP Connect.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP to Host Inaugural, Invitation-Only Club Forum in Sarasota, Florida This Month

HFTP ·11 July 2018
Hospitality Financial and Technology Professionals (HFTP) is hosting its inaugural HFTP Club Forum on July 28, 2018 at the Sarasota Westin in Sarasota, Florida USA - immediately following HFTP's Florida Regional Conference that is taking place from July 25-27, 2018 at the same location. HFTP's Club Forum is an executive-level event designed to provide club professionals with the opportunity to connect with industry peers, share ideas and discuss hot topics.The invitation-only event will be facilitated by Dr. Larry Ross, emeritus professor and former Anne and Bill France Distinguished Professor of Business in the Barney Barnett School of Business and Free Enterprise at Florida Southern College in Lakeland, Florida. The focus of this year's event is the Uniform System of Financial Reporting for Clubs. Attendees will have the opportunity to discuss the strengths and weaknesses, as well as, suggest changes and additions for the upcoming revised version."HFTP is excited to host this executive-level event for club professionals," said HFTP CEO Frank Wolfe. "Designed with intent to explore pressing industry issues, the HFTP Club Forum will serve as another great networking and educational opportunity for its club attendees."Attendees will be able to earn up to eight hours of continuing education credits at the HFTP Club Forum - a link for the CPE reporting will be provided at the conference.Online registration is open for the HFTP Florida Regional Conference, which precedes the HFTP Club Forum. HFTP is no longer accepting applications to register to attend the HFTP Club Forum. In addition, HFTP has several upcoming events. The HFTP Annual Convention is October 24-26, 2018 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. And HITEC Europe is April 10-11, 2019 at Palau de Congressos in Palma (Mallorca) Spain. HITEC Minneapolis is June 17-20, 2019 at the Minneapolis Convention Center in Minneapolis, Minnesota USA.For additional information about HFTP Club Forum, contact Linnet Baskett, director of club engagement & regionals at HFTP. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTP Hospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Live from HEDNA Lisbon: Top experts share practical advice for hoteliers

HEDNA ·22 June 2018
On marketing to millennials - and anyone else online The most vivid keynote of the week came from Steve Bartlett, the founder of social media consultancy Social Change. Beyond the prototypical inspirational founder story, Steve offered some very specific advice for brands defined success selling to consumers online.While this wasn't a marketing conference, the reality of distribution is the digital channels (such as Instagram) are increasingly becoming bookable. This means those that sell online have to understand these emerging distribution channels. His advice:Become a publisher. well this advice has been standing for quite some time, successful brands these days know how to create content that resonates with their target audience, says Bartlett: "Branz they're winning set up internal teams as publishers, especially as Instagram shifts to bookings."Facebook: Brands should encourage content the facilitates meaningful conversations on this platform.YouTube: Consider frequency, as daily videos ranked higher Windows that are one-off. Episodic content also performs well.Fertile ground: Bartlett mentioned both podcasts and LinkedIn as still "thriving with opportunities."On brands outside of hospitality doing retail rightRetailing and merchandising continue to be hot topics in hospitality. Looking to expand additional revenues, many hotels are looking for interesting ways to deliver more than just a room.Kate Ancketill, of consultancy GDPR Creative Intelligence, offered a bevy of examples when attempting to answer the question "how to engage with tomorrow's customer?" Here are some standouts that audible enthusiasm from the crowd:The Museum of Ice Cream: this attraction was built with Instagram in mind. Offering only 30 minutes to explore, the space is full of interactive, memorable experiences -- such as a giant pool of sprinkles. The attraction ended up garnering so much attention on social media, that it has now gone on tour.Delta and Tinder's dating wall. Emerging from the insight that profiles with travel pictures were seen as more appealing, Tinder partnered with Delta to create a static dating wall that allow people to take more "sophisticated" pictures.Alibaba's "New Retail" experience. The new food retail experience, called Nema, offers seven paths to purchase for different needs and use cases. This targeted approach to satisfying specific consumer needs with targeted products within the one operation allows for maximum profitability. The brand's consumer group has different needs depending on the time of day and individual situation.Emphasizing how these experiential campaigns made a viral impact, the takeaway was to brainstorm ways that hotels could leverage their physical assets for a viral effect.Audience Poll, June 5th, 2018On developing and maintaining a fruitful client/vendor relationshipDuring the "Hotelier's View" panel, a group of hoteliers share their thoughts on how Hotels and their partner vendors can work better together.One of the key points was addressing account management and account servicing. Sarah Fults, of MGM Resorts, made an important distinction between the definition of vendor versus partner. The choice of word informs the approach, as vendors might not have as much skin in the game as partners. Fults prefers to use partners, to emphasize that this is a mutual beneficial relationship.However, many hoteliers, including some in the audience, felt that how their accounts for managed was a critical piece of satisfaction with any technology provider. From educating new hires to understanding the implications of new features, customer success was very important to hoteliers.On pain points in payments Payments continue to be a point of vigorous discussion, as the landscape's complexity only seems to increase with time. When struggling to implement the variety of payments that consumers expect, there are a variety of things that create headaches for hotels.As part of the standalone payments track, Mike Carlo, of ZanderPay, brought together a group of payment processors to share some of the hidden costs of payments for hotels."The biggest 'hidden' cost for the hotel industry is the lack of efficient payment processing for any cross-border guest. Whether it be cross-border fees charged by the card schemes or lack of transparency in FX conversions, hotels can pay 1 - 5% more than they should for any cross-border guests."On iterating new business models in an uncertain age If there's one thing that all businesses share today, it's that the digital transformation has required evolving business models. This applies to the hospitality industry, as well as the vendors that serve it.It's all about "how to thrive when disruption has become the norm," said Benjamin Devisme from Colossal Factory and Fernando Vives from NH Hotel Group. The quote that got the most reaction was that brands must"Believe in your model more than you believe in god."This applies to both business models and algorithmic models. The point is you have to put the full weight behind whatever model you choose to build around.Therefore, key criteria for successful models. Models must be:Rationable: It's a blend of French and English but the point is that models must be rational and reasonable given current business circumstances. Irrational business models don't work, especially in an uncertain environment.Shareable: If the model is not easy to share, it's likely not easy to understand. This complexity reduces the chance of success as the model is communicated throughout the value chain.Challengeable: Your brand's team needs to be able to prod and push, and make sure but the model stands on its own. It should be resilient but also pliable whenever needed.These observations are just one view into the many threads throughout the Lisbon event.In the weeks and months ahead, we will be publishing an ongoing series that explores the themes, trends, and conversations of the conference. A refresher for those who were there, and a look inside for those who weren't. Either way, the journey continues as we expand our scope towards understanding today's constantly evolving distribution landscape.Keep an eye out here on the HEDNA blog, as well as our LinkedIn page, for an ongoing series of articles around HEDNA Lisbon. Subscribe to our newsletter at https://www.hedna.org/members/blogs.aspAbout Hotel Electronic Distribution Network Association (HEDNA)HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit www.HEDNA.org.

HITEC Houston Makes History as HFTP's Highest Attended Event in 65+ Years

HFTP ·22 June 2018
Hospitality Financial and Technology Professionals (HFTP) is pleased to announce that HITEC Houston broke barriers this week as the highest attended event in the association's history with over 6,650 attendees. Produced yearly by HFTP, Hospitality Industry Technology Exposition and Conference (HITEC) showcases the industry's latest innovations, and provides a top-notch education program for attendees. HITEC Houston took place from June 18-21, 2018 at the George R. Brown Convention Center in Houston, Texas USA.HITEC Houston featured over 120 speakers, including futurist Mike Walsh and data security expert Theresa Payton as the keynote speakers. The daily education sessions addressed trending topics including: data security, IT initiatives, sustainability and CSR, AI, leadership development, blockchain, millennials reshaping the industry and more. The Houston exhibit floor featured 397 exhibitors showcasing the latest in hospitality technology products and services. An impressive 47 registered press members were in attendance covering the event."Thank you to everyone who helped make HITEC Houston a huge success," said HFTP CEO Frank Wolfe. "HITEC Houston was not only the highest attended HITEC conference to date, but it was also the highest attended overall conference in HFTP's 65-year history. HFTP looks forward to continuing to serve the hospitality technology community in years to come. See you next year in Minneapolis!"The Entrepreneur 20X (E20X) Houston innovation competition for hospitality startups featured 16 startups, an expert panel of six judges and 16 industry mentors who coached the entrepreneurs before their four-minute pitch. Reply.ai won the E20X Judge's Award grand prize of $5,000 USD, and Beekeeper was chosen by conference attendees - via the HFTP Multi-event app - as the E20X People's Choice Award winner. The HITEC Houston Opening Party, presented by Samsung and HFTP, featured multi-platinum rapper Flo Rida and took place at the famous House of Blues Houston.Three hospitality technology industry leaders were recognized and awarded at HITEC Houston: 2018 HFTP International Hospitality Technology Hall of Fame recipients Tammy Farley and Jing Zhu; and 2018 CHTP of the Year recipient Sean Van Dyke, CHTP. HFTP also hosted its annual HITEC Helps social responsibility project during HITEC Houston, and raised funds for local nonprofit Compudopt - who provides technology access and education to underserved youth.Attendees with access to the HFTP Multi-event app can use it to refer back to the attendee list and exhibitors to follow-up on the event. HITEC Minneapolis is June 17-20 at the Minneapolis Convention Center in Minneapolis, Minnesota USA. In addition, HFTP has several other coming events. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. And HITEC Europe is April 10-11 at Palau de Congressos in Palma (Mallorca) Spain. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

New Women in Technology Luncheon Announced for HITEC 2019 Minneapolis

HFTP ·22 June 2018
As HITEC Houston wraps up its biggest week, plans for next year's North American event in Minneapolis are already in the works. New to the program is a Women in Technology networking luncheon designed to connect professionals and honor industry accomplishments. HITEC (Hospitality Industry Technology Exposition and Conference), produced by Hospitality Financial and Technology Professionals (HFTP), is the world's largest and oldest hospitality technology event and is dedicated to recognizing those guiding the forward path of hospitality technology. The inaugural luncheon will be June 17, 2019 at the Minneapolis Convention Center, and will feature an accomplished business leader speaker. Following the initial luncheon will be additional regional programs throughout 2019."A primary reason that HITEC attendees return year after year is the opportunity to meet with fellow industry professionals to share their ideas and learn from each other," said Frank Wolfe, HFTP CEO. "The addition of the luncheon offers a dedicated opportunity to celebrate the successes of the professional women who have focused their careers to hospitality technology. Hopefully the program will continue in successive years and will be a place to follow the evolution and progress of the industry and the women's careers."HITEC Minneapolis is June 17-20 at the Minneapolis Convention Center in Minneapolis, Minnesota USA. In addition, HFTP has several other coming events. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. And HITEC Europe is April 10-11 at Palau de Congressos in Palma (Mallorca) Spain. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP Responds, Makes Changes to HITEC Europe 2019

HFTP ·17 June 2018
From the conference perspective, HITEC Europe's education program has received superior feedback each year. To accommodate for an overall modification of the event, there will be adjustments across all elements. This includes a reworking of the conference schedule to allow exclusive education hours and exclusive exhibit stand hours. As education is a key element to an event like HITEC Europe, the program planners will also provide access where possible to exhibitors and their staff, a frequent request made by exhibitors. Also, to provide the high-level networking and education opportunities for CIO/CFO delegates, invitation-only sessions during the conference and a private networking dinner will be incorporated into the schedule for this group.To build on the event, making it a hub of hospitality education and innovation, HFTP will continue to host co-located partner events at the Palau de Congressos, including HSMAI Region Europe and Entrepreneur 20X, a start-up pitch competition."One thing that was very clear from our evaluations, is that attendees want to make sure that HFTP continues to maintain the superior level of education offered and that we do not change our philosophy to a for-profit, 'pay to play' model," said Frank Wolfe, HFTP CEO. "As a not-for-profit organization, HITEC Europe has a dedicated group of industry experts who donate their time to both create and vet the education quality and HITEC Europe will continue that system."From the exhibition perspective, HFTP will make several logistical changes. These include requiring a higher service level from those who service stands, more food and beverage inside the exhibition, an easier registration processes and allowing exhibitors increased access to their stands for private appointments. Exhibition stand selection for HITEC Europe 2019 will be held in the same order as it occurred during the Amsterdam selection process.From a location prospective, evaluations indicated that attendees wanted the event to move around Europe. After consulting with HFTP partners, HSMAI, it was decided to locate the events at Palau de Congressos in Palma (Mallorca) Spain, the two year old center managed by Melia Hotels and located in one of the most beautiful resort areas in Europe. https://www.melia.com/es/palau-de-congressos/home.htmlhttps://www.melia.com/es/palau-de-congressos/home.htmlFor more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP Announces Entrepreneur 20X Sponsorship Agreement with Amadeus at HITEC Houston

HFTP ·15 June 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its Entrepreneur 20X (E20X) sponsorship agreement with Amadeus for HITEC Houston. The successful E20X pitch competition, featuring hospitality technology startups, will take place at HITEC Houston in the afternoon on June 18, 2018. HITEC Houston will take place from June 18-21, 2018 at the George R. Brown Convention Center in Houston, Texas USA.HFTP's Entrepreneur 20X program is a pitch competition that provides hospitality technology start-ups a career-boosting opportunity with exposure to top industry mentors, investors, leaders and executives. The startups compete for a cash prize, two separate awards and much more in this thrilling competition series. HITEC Houston attendees may visit startups following the competition in the HITEC Houston exhibit hall at the Innovation Lab."HFTP is excited for our partnership with Amadeus for this year's Entrepreneur 20X at HITEC Houston," said HFTP CEO Frank Wolfe. "Entrepreneurship plays an important role in fueling evolution to industries, and Amadeus supports this innovative spirit in the hospitality technology market by providing hospitality solutions for every stage of the consumer journey.""We are thrilled to support the competitors at E20X and see the newest ideas that can help shape the future of hospitality," said Hazem Hussein, Hospitality Division CEO at Amadeus. "Through our Amadeus Ventures Program, we have assisted over 1,200 early stage startups. By creating these mutually beneficial relationships, we bring innovate solutions to the industry."Amadeus develops open, cloud-native technology solutions for global hospitality organizations. From search and booking to check-in and departure, Amadeus's offerings help consumers improve efficiency, deliver exceptional experiences and exceed brand promise. Amadeus works with leading referral and reseller partners, technology companies, channel and lead generation organizations, as well as hospitality and academic institutions with one goal: to put customer needs first.For more information about E20X, email e20x@hftp.org. In addition to HITEC Houston, HFTP has several other events upcoming in 2018. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About AmadeusAmadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 15,000 people worldwide and does business in more than 190 countries. The company has central sites in Spain (corporate headquarters), France (development) and Germany (operations), and offices in 70 countries around the world. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. Learn more here.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP expanded HITEC in 2017 with two additional events outside the annual North American event: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HITEC Houston Tuesday General Session Announced: "Technology and the Power of the C-Suite"

HFTP ·14 June 2018
Hospitality Financial and Technology Professionals (HFTP) added a new general session - "Technology and the Power of the C-Suite" - to the HITEC Houston education program. The session features C-level hospitality executives from brands, ownership groups and technology companies who will debate the future of emerging technology trends, funding for IT development and the nature of competition in a digital marketplace. The general session will take place from 8:30 to 10:00 a.m. on Tuesday, June 19, 2018. Immediately before the session, Tammy Farley and Jing Zhu will be inducted into the HFTP International Hospitality Technology Hall of Fame - HFTP's highest level of recognition in the area of technology.The session will be moderated by HFTP Global Treasurer Michael Levie, CHTP, COO at citizenM, and include the following c-level hospitality executives:Cindy Estis Green, co-founder and CEO, Kalibri Labs, LLCBarry Goldstein, EVP and chief commercial officer, WyndhamAsh Kapur, SVP, hotel asset management and chief revenue officer, Starwood Capital Group"From guest experience to business infrastructure, will hoteliers move outside of their core businesses to transform traditional brand models? Or, will third parties in the travel sector evolve to dominate the booking and stay experience for hotel guests?" asks HFTP CEO Frank Wolfe. "This new general session will explore the gap in the valuation multiples of public companies in travel, and discuss limits of loyalty, power of data, new economics in customer acquisition and how technology investments may play a role in establishing the winners in a dynamic new environment."In addition to HITEC Houston, HFTP has several other events upcoming in 2018. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org.Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP International Hospitality Technology Hall of Fame 2018 Inductees Announced

HFTP ·11 June 2018
The International Hospitality Technology Hall of Fame is HFTP's highest level of recognition in the area of technology. Since 1989, 44 individuals have received this award as a reflection of their contributions to the hospitality industry. Farley and Zhu were nominated and selected by their peers for representing the best in innovation and application, and for being leaders in their profession.Tammy Farley, co-founder and president of The Rainmaker Group, was selected for influencing the evolution of revenue optimization to meet the needs of today's global hospitality market. Since co-founding Rainmaker in 1998, she has been credited for her leading role in securing the company's impressive growth. Her natural abilities in entrepreneurship have proven vital in identifying opportunities that have helped Rainmaker to enhance and expand its industry leading portfolio of hospitality and gaming technology solutions. Over the past two decades, Farley has maintained her dedication to ensuring that more and more properties have the ability to leverage the latest advancements in revenue management technology."I am so very honored to be inducted into this prestigious group of hospitality professionals," says Farley. "Advancing the way hospitality revenue managers utilize technology has been both my personal objective as well as Rainmaker's corporate mission for over 20 years and it means a great deal to have our efforts recognized."Jing Zhu, founder and chairperson of the China Hospitality Technology Alliance (CHTA), was selected for establishing the Chinese hospitality technology network. CHTA aims to build industry innovation best practices and future platforms through talents in China and worldwide, and to connect ecosystems with leading-edge technologies to make travel and hospitality a better and fun space. Zhu is also CEO of 3D Networks a hospitality technology business where her emphasis on leading-edge hospitality technologies has resulted in a significant transformation for the business. She has more than 18 years of extensive experience in the IT/Telco industry."I am so honored and very humbled to receive such a significant award," said Zhu. "CHTA with a mission will continue striving for connecting East and West from innovation and technology perspectives."HITEC Houston will take place from June 18-21 at the George R. Brown Convention Centre in Houston, Texas USA. Also this year is HITEC Dubai, which will take place from December 5-7 at the Madinat Jumeirah in Dubai, UAE in partnership with Naseba. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout North America, HFTP expanded HITEC in 2017 with two additional events outside: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP Announces Startups, Judge's Panel and Mentors for Entrepreneur 20X at HITEC Houston

HFTP · 6 June 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups, expert judges panel and industry mentors that will participate in Entrepreneur 20X (E20X) at HITEC Houston. Sponsored by Amadeus, the E20X pitch competition will take place in room 342 on Monday, June 18, 2018 from 1:00 to 4:00 p.m. inside the George R. Brown Convention Center in Houston, Texas USA; all registered HITEC attendees are welcome to attend.E20X innovators will pitch their business concepts to a room of HITEC attendees and a panel of six judges. The E20X judge's panel will determine the "E20X Judge's Choice Award" winner who will receive $5,000 USD and will receive extensive promotion by HFTP. HITEC attendees will determine the "E20X People's Choice Award" winner by voting for their favorite startup through the event mobile app; attendees may visit startups following the competition in the HITEC Houston exhibit hall at the Innovation Lab. E20X mentors will meet face-to-face with the entrepreneur pitchers hours before the E20X competition takes place sharing their experience, answering questions and making invaluable connections.The 2018 E20X Houston pitching companies include: Beekeeper; Stratifyd; TrayAway; Shenzhen Showboom Technology Co., Ltd.; Zendelity; Bookcliff Software, LLC; Sencity Corp; Jibestream; Conichi; LuggAgent; Proxce, Inc.; Reply.ai; PopulStay Pte. Ltd.; When Labs; ZiFiSense; HeyMojo, Inc.The 2018 E20X Houston expert judges' panel includes:Carson Booth, CHTP, CEO, SnapShot GmbHDiane Estner, President, DANNI EnterprisesMark Fancourt, Travel and Hospitality Technology CXOPrakash Shukla, Managing Partner, Wayfare VcScot Campbell, CHTP, CTO, North America Concerts - Live NationVanessa Ogle, CEO and Founder, EnseoThe 2018 E20X Houston onsite mentoring team includes:Bernard Ellis, CHTP, CRME, President and Founder, Lodgital Insights LLCDonna Hale, CEO and Owner, FEH Consulting, LLCHenri Roelings, Founder and CEO, HsyndicateKathleen Erickson, Director - Guest Facing Technologies, Hilton WorldwideMichael Cohen, Managing Partner, TechPartnerRich Siegel, President and Publisher, Hospitality UpgradeRon Tarro, Managing Member, SalientVoice Ventures, LLCShannon McCallum, Vice President - Hotel Operations, Mandalay Bay Resort & CasinoSophie Pommois, Project Director Global Distribution, Global Hotel AllianceFor more information about E20X, email e20x@hftp.org. In addition to HITEC Houston, HFTP has several other events upcoming in 2018. The HFTP Annual Convention is October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP expanded HITEC in 2017 with two additional events outside the annual North American event: one in Europe and the other in Dubai. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP Launches New F&B Bytes Site, an Addition to its Online News Portfolio

HFTP · 5 June 2018
Hospitality Financial and Technology Professionals (HFTP) continues to build on its online news series with the addition of its F&B Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, F&B Bytes is an aggregated content destination where users will find the latest food and beverage news all in one place. Recognized as a global educator in the hospitality industry, HFTP now offers hospitality professionals online news resources specific to technology, clubs, finance, GDPR, F&B and its association at large. HFTP's informational sites include: HITEC Bytes, Club Bytes, Finance Bytes, F&B Bytes, GDPR Bytes and HFTP News.The website allows users to stay updated with food and beverage trends, information and updates in the same easy-to-access format featured on its other news sites. F&B Bytes is a cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more."As the global spokes group for hospitality finance and technology professionals, HFTP has an obligation to provide our stakeholders with a trusted digital channel of information," said HFTP CEO Frank Wolfe. "Expanding the industry's access to curated knowledge is another reason that HFTP is granted nonprofit status and entrusted with experts who volunteer their time to provide solutions to everyday industry problems."HFTP's informational news sites were created with the goal of categorizing the large amounts of available information, and presenting the news in a more convenient way for users. F&B Bytes allows companies to publish their content to the site; registered users receive the additional benefit of having their content published to both F&B Bytes as well as PineappleSearch.com, the world's only hospitality-specific search engine. For those interested in publishing content or advertising on F&B Bytes, please contact HFTP Chief Marketing Officer Jennifer Lee, CAE at jennifer.lee@hftp.org or +1 (512) 220-4023.For more information, visit www.hftp.org and https://fb.hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###
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Clairvoyix Client Databases GDPR Ready Before Deadline

Hotel Online· 4 June 2018
Clairvoyix, the leader in data-driven marketing automation for the hospitality industry, announced today it has successfully processed more than 100 million past guest records to ensure clients’ General Data Protection Regulation (GDPR)-affected guests meet the requirements as stipulated in the regulation. The deadline to complete this was May 25.

Rechartered: HTNG's GDPR for Hospitality Workgroup

HTNG · 1 June 2018
HTNG has rechartered its GDPR for Hospitality Workgroup to build upon the group's White Paper and Self-Assessment outputs produced in Q1 of 2018. The group's previous work included key considerations, use cases and impacts of the European Union (EU) General Data Protection Regulation (GDPR) in hospitality.The workgroup will now focus on developing:Standard operating procedures for front line staff to address guest requests related to GDPRChecklists or guidance covering:Model clausesContractual guidance for data controller/processor agreementsLegitimate interest/contractual necessityData retentionAudit proceduresBusiness process data flowsThe kickoff teleconference for HTNG's GDPR for Hospitality Workgroup will be held on Wednesday, June 27, 2018 at 8:00 a.m. CST.Learn more about the previous work completed by HTNG's GDPR for Hospitality Workgroup here.

Multi-platinum Artist FLO RIDA will Perform at the HITEC Houston Opening Party, Presented by Samsung

HFTP ·25 May 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce a partnership with Samsung for the upcoming HITEC Houston Opening Party this June. HITEC Houston attendees are invited to the Opening Party, which will be a lively event filled with entertainment and food. Multi-platinum entertainer Flo Rida - one of the most downloaded artists of all time with 29 Billboard Hot 100 hits, over two billion YouTube views and over 80 million downloads - will perform at the Opening Party taking place on Monday, June 18 from 6:30 to 9:30 p.m. in the luxe environment of the House of Blues Houston. HITEC Houston will take place from June 18-21, 2018 at the George R. Brown Convention Center in Houston, Texas USA.HFTP and Samsung, which annually hosts a party coinciding with HITEC, are coming together to create a memorable evening that will help propel the week of hospitality education and networking."Between Samsung and HFTP, the HITEC Houston Opening Party is sure to be a night that will be remembered," said HFTP CEO Frank Wolfe. "The opening kick-off party for the largest HITEC of the year is open to all conference attendees. Join HFTP, Samsung and industry peers at the fabulous House of Blues for fun and mingling as everyone prepares for a busy and exciting week ahead.""Samsung has a multi-year legacy of delivering a big event at HITEC in which we bring the industry together as one," said Jonas Tanenbaum, vice president of hospitality TV division at Samsung Electronics America. "This year we are thrilled to join with HFTP for a kickoff to HITEC like never before at which we will demonstrate our collective commitment to the industry we serve."Samsung's vision of "creating a better world full of richer digital experiences, through innovative technology and products" aligns with the overall mission HITEC. HITEC Houston offers multiple sponsorship and advertising opportunities for those interested in promoting their company name to thousands of attendees. See which opportunities are still available by downloading the HITEC Houston Marketing Kit.HFTP remaining events for 2018 include HITEC Houston - HFTP's largest event of the year - from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Businesses See GDPR as an Opportunity to Improve Data Privacy and Security

Lodging Magazine·22 May 2018
A new study from IBM reveals that nearly 60 percent of organizations surveyed are embracing the General Data Protection Regulation (GDPR) as an opportunity to improve privacy, security, data management, or as a catalyst for new business models, rather than simply a compliance issue or impediment. To reduce their exposure, the study indicated that the majority of companies are being more selective in the data they collect and manage, with 70 percent disposing of data ahead of the deadline for compliance.

Global MICE trends to look for

WORLDHOTELS ·18 May 2018
Frankfurt -- The MICE industry is an important component of the tourism industry and the economic development in destinations. The industry is still growing at a tremendous pace and generates millions in revenues. With the industry being dynamic and trends continue to change every year, Anke Ebinger, Director of Sales Central Europe, WorldHotels and Ganessan Suppiah, WorldHotels' Regional Vice President of Sales - Asia Pacific discuss the latest trends and predictions for the MICE industry as a whole. Here are some forecasts and predictions for 2018, provided by WorldHotels.New technologies have been transforming the travel industry. Which technological trends will be impacting the MICE industry this year?Anke Ebinger: Gone are the days, when venues only needed to provide an overhead projector. Now, venues not only need to provide high speed internet connection, but also virtual assistants. Technologies, like virtual reality, artificial intelligence, etc., will affect the travel experience. Virtual and augmented reality, web casting, live streaming and video conferencing are not considered luxury, they will become increasingly important. It is essential for venues to stay updated with these trends in order to stay at the top of the game.Ganessan Suppiah: We also see that apps become key features of events. Event apps provide easier registration and offer a conversation both before and after the event. Simplify is the buzzword for 2018. Everyone in the MICE industry will ensure that the guest's journey is easy and efficient. It is not all about AR and AI, this year will also be about enhancing the human elements of events. Technology will help to personalize experiences; it won't replace the human interaction, but will enhance it. At WorldHotels, we expect an increase in virtual attendance at events. Therefore, venues need to provide opportunities for online attendance and intervention, so people inside and outside the venue can participate. 360-degree images and virtual reality on Youtube, Facebook and Periscope will become important for event promotion this year.Anke Ebinger: An important topic this year will be the GDPR (General Data Protection Regulation), that comes into force this month. It will come with a lot of challenges but also opportunities to improve data quality and transparency.What are the most requested destinations for 2018?Ganessan Suppiah: There is an increase in business coming to the countryside. A lot of organizers look for venues that provide tranquil settings. Go local is another trend, that we can see. People are looking for authentic relationship and behind-the-scenes experiences with local experts. They want to actively participate in the communities they visit.What do MICE venues need to offer in order to be successful this year?Anke Ebinger: Standard conference halls and regular buffet food are no longer sufficient to please and satisfy our clients. Unique experiences count. Spa treatments, team building, cocktail courses, venues need to offer fun activities alongside the serious business focus. For the younger generations, work is life and life is work. Therefore, meetings should not be dull, but provide offerings activities and meeting spaces to lure the guests. Venues that provide exciting new experiences will have the most ROI.Ganessan Suppiah: We see that demand has clearly shifted from traditional venues to more personalized places. Events need to be more experiential. Organizers want tailor-made experiences with a unique flavor. Flexible meeting spaces are near the top of every participants' wish list. Venues need more than just to provide a space for an event, they need to create the overall personalized experience for the client. People do not want a cookie-cutter approach, they value individuality. Therefore, flexibility is a must these days to organize the event to specific requests.What about the expectations from the younger generations. Do they differ?Ganessan Suppiah: Organizers need to create more interaction and involvement from the audience. Younger generations do not fancy traditional speakers anymore. Interactive elements are critical; people prefer engagement to instruction. Activities, greater collaboration among people and information exchange sessions will become more important this year.Anke Ebinger: Generation Y and Z are more conscious of wellbeing and health; therefore, wellness will become a much higher priority. Fresh and healthy food instead of biscuits and cakes, strong emphasis on brain food, this is a trend which we experience already. Catering will also no longer be only a facility to be provided at a venue, but it will be something to impress the guests. Boring food sets an overall boring tone to an event. Organizers expect the latest innovations in food and we expect to see this trend develop and become more creative. More and novel concepts will delight guests this year. Food needs to be Instagram-worthy.About the intervieweesA veteran of the hospitality industry for over 30 years, Ganessan Suppiah has served WorldHotels for over 11 years and was recently promoted to Regional Vice President of Sales - Asia Pacific. Suppiah has been a driving force of the Sales department when he first started off as the Director of Sales for Australia and New Zealand in 2007, before moving to the United Kingdom for his new role as Regional Director of Sales for the UK, Ireland, Nordic and Russia in 2016. In his current role, Suppiah leads all sales strategies and initiatives in the region, out of his base in Sydney, Australia.Anke Ebinger joined WorldHotels in 2000 as Key Account Manager Central Europe. In her current role as Regional Director of Sales Central Europe, she is leading the Worldhotels Sales Force for Germany, Austria & Switzerland. By building long-lasting relationships and networking with corporate clients, Consortia partners and MICE buyers and implementing marketing strategies, organizing custom-tailored activities, analyzing trends and results they ensure driving revenue to 350 Worldhotels members worldwide.About WorldHotels CollectionNewly relaunched, the WorldHotels Collection delivers proven soft brand solutions for a curated global offering of over 350 of the finest independent hotels and resorts. Founded by hoteliers dedicated to the art of hospitality, only WorldHotels curates the best independent properties around the globe, each reflective of the locale by offering intuitive service, and a refined sense of character. WorldHotels' proprietary 'Start With Why' philosophy helps each hotel identify their unique set of assets that distinguish and elevate their guest experience and revenue generation performance from the competition. Geared to both business and leisure travelers, the WorldHotels Collection is classified into three tiers allowing guests to select the offering that meets their needs: WorldHotels Luxury, WorldHotels Elite and WorldHotels Distinctive.

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