• What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Businesses See GDPR as an Opportunity to Improve Data Privacy and Security

Lodging Magazine·22 May 2018
A new study from IBM reveals that nearly 60 percent of organizations surveyed are embracing the General Data Protection Regulation (GDPR) as an opportunity to improve privacy, security, data management, or as a catalyst for new business models, rather than simply a compliance issue or impediment. To reduce their exposure, the study indicated that the majority of companies are being more selective in the data they collect and manage, with 70 percent disposing of data ahead of the deadline for compliance.

Global MICE trends to look for

WORLDHOTELS ·18 May 2018
Frankfurt -- The MICE industry is an important component of the tourism industry and the economic development in destinations. The industry is still growing at a tremendous pace and generates millions in revenues. With the industry being dynamic and trends continue to change every year, Anke Ebinger, Director of Sales Central Europe, WorldHotels and Ganessan Suppiah, WorldHotels' Regional Vice President of Sales - Asia Pacific discuss the latest trends and predictions for the MICE industry as a whole. Here are some forecasts and predictions for 2018, provided by WorldHotels.New technologies have been transforming the travel industry. Which technological trends will be impacting the MICE industry this year?Anke Ebinger: Gone are the days, when venues only needed to provide an overhead projector. Now, venues not only need to provide high speed internet connection, but also virtual assistants. Technologies, like virtual reality, artificial intelligence, etc., will affect the travel experience. Virtual and augmented reality, web casting, live streaming and video conferencing are not considered luxury, they will become increasingly important. It is essential for venues to stay updated with these trends in order to stay at the top of the game.Ganessan Suppiah: We also see that apps become key features of events. Event apps provide easier registration and offer a conversation both before and after the event. Simplify is the buzzword for 2018. Everyone in the MICE industry will ensure that the guest's journey is easy and efficient. It is not all about AR and AI, this year will also be about enhancing the human elements of events. Technology will help to personalize experiences; it won't replace the human interaction, but will enhance it. At WorldHotels, we expect an increase in virtual attendance at events. Therefore, venues need to provide opportunities for online attendance and intervention, so people inside and outside the venue can participate. 360-degree images and virtual reality on Youtube, Facebook and Periscope will become important for event promotion this year.Anke Ebinger: An important topic this year will be the GDPR (General Data Protection Regulation), that comes into force this month. It will come with a lot of challenges but also opportunities to improve data quality and transparency.What are the most requested destinations for 2018?Ganessan Suppiah: There is an increase in business coming to the countryside. A lot of organizers look for venues that provide tranquil settings. Go local is another trend, that we can see. People are looking for authentic relationship and behind-the-scenes experiences with local experts. They want to actively participate in the communities they visit.What do MICE venues need to offer in order to be successful this year?Anke Ebinger: Standard conference halls and regular buffet food are no longer sufficient to please and satisfy our clients. Unique experiences count. Spa treatments, team building, cocktail courses, venues need to offer fun activities alongside the serious business focus. For the younger generations, work is life and life is work. Therefore, meetings should not be dull, but provide offerings activities and meeting spaces to lure the guests. Venues that provide exciting new experiences will have the most ROI.Ganessan Suppiah: We see that demand has clearly shifted from traditional venues to more personalized places. Events need to be more experiential. Organizers want tailor-made experiences with a unique flavor. Flexible meeting spaces are near the top of every participants' wish list. Venues need more than just to provide a space for an event, they need to create the overall personalized experience for the client. People do not want a cookie-cutter approach, they value individuality. Therefore, flexibility is a must these days to organize the event to specific requests.What about the expectations from the younger generations. Do they differ?Ganessan Suppiah: Organizers need to create more interaction and involvement from the audience. Younger generations do not fancy traditional speakers anymore. Interactive elements are critical; people prefer engagement to instruction. Activities, greater collaboration among people and information exchange sessions will become more important this year.Anke Ebinger: Generation Y and Z are more conscious of wellbeing and health; therefore, wellness will become a much higher priority. Fresh and healthy food instead of biscuits and cakes, strong emphasis on brain food, this is a trend which we experience already. Catering will also no longer be only a facility to be provided at a venue, but it will be something to impress the guests. Boring food sets an overall boring tone to an event. Organizers expect the latest innovations in food and we expect to see this trend develop and become more creative. More and novel concepts will delight guests this year. Food needs to be Instagram-worthy.About the intervieweesA veteran of the hospitality industry for over 30 years, Ganessan Suppiah has served WorldHotels for over 11 years and was recently promoted to Regional Vice President of Sales - Asia Pacific. Suppiah has been a driving force of the Sales department when he first started off as the Director of Sales for Australia and New Zealand in 2007, before moving to the United Kingdom for his new role as Regional Director of Sales for the UK, Ireland, Nordic and Russia in 2016. In his current role, Suppiah leads all sales strategies and initiatives in the region, out of his base in Sydney, Australia.Anke Ebinger joined WorldHotels in 2000 as Key Account Manager Central Europe. In her current role as Regional Director of Sales Central Europe, she is leading the Worldhotels Sales Force for Germany, Austria & Switzerland. By building long-lasting relationships and networking with corporate clients, Consortia partners and MICE buyers and implementing marketing strategies, organizing custom-tailored activities, analyzing trends and results they ensure driving revenue to 350 Worldhotels members worldwide.About WorldHotels CollectionNewly relaunched, the WorldHotels Collection delivers proven soft brand solutions for a curated global offering of over 350 of the finest independent hotels and resorts. Founded by hoteliers dedicated to the art of hospitality, only WorldHotels curates the best independent properties around the globe, each reflective of the locale by offering intuitive service, and a refined sense of character. WorldHotels' proprietary 'Start With Why' philosophy helps each hotel identify their unique set of assets that distinguish and elevate their guest experience and revenue generation performance from the competition. Geared to both business and leisure travelers, the WorldHotels Collection is classified into three tiers allowing guests to select the offering that meets their needs: WorldHotels Luxury, WorldHotels Elite and WorldHotels Distinctive.
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How to Deliver Personalized Guest Experiences in the Age of GDPR and Data Privacy Concerns

Hotel Online·17 May 2018
Hotels are faced with an interesting dilemma. We’re entering a time of hyper-personalization — guests show dominating preference for hospitality experiences which are more unique in nature and catered to individual needs/expectations. However, riding the coattails of the on-going personalization trend comes the initial implementation of GDPR on May 25th.

A Decade Later, CMOs Still Struggling To Optimize Routes To Revenue

Chief Marketing Officer (CMO) Council ·16 May 2018
Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.This failure to capitalize on customer revenue potential does not come as a surprise as the majority of marketers are missing an opportunity to leverage opt-in, triggered communications, including transactional email, to further relationships with customers. According to the latest study by the CMO Council and communication management platform Sendwithus, just 36 percent of respondents are leveraging transactional emails as an opportunity to further the value of relationships. While 30 percent believe they are engaging through triggered emails, it is only to reaffirm or acknowledge a past transaction, not to intentionally develop a more meaningful customer relationship. This occurs despite 94 percent of respondents' belief that delivery of personalized communications across all customer touchpoints is critical to achieving profitable customer experiences.The new report, titled "Gaining Traction With Every Digital Interaction," reveals that collaboration around the channels of choice for the customer is critical to turning an automated touchpoint into a revenue-producing opportunity. According to 34 percent of marketers, transactional emails are not leveraged as a relationship and revenue driver because they are created outside of marketing, with little opportunity to collaborate or align across functional areas.Following the inability to collaborate and align as a roadblock to success, meetings and manual processes emerge as additional gaps between the growth strategy and real-time delivery. When asked to detail the state of collaboration across key stakeholders in customer experience, 29 percent of marketers reveal that collaboration comes in the form of meetings to align on strategies and timelines while 26 percent say that collaboration is left to team leaders who collect input and feedback as needed."Collaboration around the customer should not be an afterthought," noted Liz Miller, Senior Vice President of Marketing for the CMO Council. "Consumers are triggering communications, quite literally giving brands the go-ahead to continue communications. According to the BMA, 75 percent of revenue attributed to email is generated by triggered campaigns versus the traditional marketing campaign. Yet far too often, we view the triggered email as an operational byproduct of an action...a functional task that can be automated and not a valuable opportunity to continue a dialogue. To overlook this touchpoint is, quite plainly, to overlook revenue and growth opportunities."Marketers plan to realize revenue through key strategies to optimize profitable relationships. Among the top strategies are personalizing communications across all touchpoints (64 percent) and identifying new ways to improve upsell and cross-sell opportunities for existing customers (64 percent). Marketers will also commit to continuous cycles of testing with the specific goal of improving individual communications to create more contextual and relevant experiences while 26 percent have committed to better leveraging opt-in communications like transactional emails."For marketers to execute on their commitment to optimize value across all touchpoints, they will be required to take specific and intentional actions to close the gaps that exist across functional silos," noted Matt Harris, Co-founder and CEO of Sendwithus. "This means facilitating efficient collaboration between teams, from marketing to product to engineering--teams committed to the common goal of delivering individualized, real-time, relevant and insight-driven email experiences. Transactional and triggered emails represent a massive opportunity to improve the customer experience and fuel growth, and effective, cross-functional collaboration is the key to unlocking that opportunity."The report is based on research conducted by the CMO Council though an online audit, which collected insights from 179 senior marketing leaders in the early months of 2018. Some 43 percent of respondents represent organizations with revenues more than $500 million USD per year, with 38 percent holding titles of CMO, senior vice president of marketing or head of marketing.The 25-page white paper also includes an investigation into how only 13 percent of marketers feel they are fully exploiting customer revenue opportunity strategies and engaging differently, including how these leaders are driving deeper relationships, collaborating across stakeholders and leveraging data to uncover new opportunities and options for engagement. To download the complimentary strategic brief, click here.About SendwithusSendwithus has been helping leading brands, including Microsoft, Autodesk, and Zillow craft exceptional communications experiences since 2013. Dyspatch by Sendwithus is a cloud-based, communications management platform that allows Enterprise organizations to centralize email security, compliance, and reputation management while streamlining collaborative creation, revision, and approval work flows. The GDPR-compliant solution empowers teams to deliver powerful, global communications that engage customers, drive growth and increase revenue. To learn more about Sendwithus, visit www.sendwithus.com. To learn more about Dyspatch by Sendwithus, visit www.dyspatch.io. To join the Sendwithus team, visit www.sendwithus.com/careers.

HITEC Houston Keynote Speakers Announced, Exhibit Hall Sold Out

HFTP · 9 May 2018
Two authorities on operating your business in a digital-dependent world have been added to the education program for Hospitality Financial and Technology Professionals (HFTP)'s upcoming Hospitality Industry Technology Exposition and Conference (HITEC). The opening keynote presenter is Mike Walsh, a 21st century business designer, futurist, global nomad and author. The event's closing keynote is Theresa Payton, a former The White House CIO and cybersecurity authority. HITEC Houston is the second, and largest, of three HITEC events planned for 2018, and will take place from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA.On Monday, June 18, 2018, Mike Walsh will take the HITEC Houston stage from 4:30 to 5:45 p.m. to discuss his topic of "Reinventing Leadership for the Age of Machine Intelligence." Walsh is the CEO of Tomorrow, a global consultancy on designing companies for the 21st century. He advises leaders on how to thrive in the current era of disruptive technological change rather than focusing on the distant future. Walsh takes an anthropological approach scanning the near horizon for emerging technologies and disruptive shifts in human behavior, and then translating these into pragmatic plans for digital transformation. He has many clients spanning the global Fortune 500, and also founded Jupiter Research in Australia.On Thursday, June 21, 2018, Theresa Payton will take the HITEC Houston stage from 2:15 to 3:15 p.m. to discuss her topic of "Hype or Reality? Your Workplace and Blockchain, Cryptocurrency, Artificial Intelligence, Machine Learning and the Internet of Things." Payton was the first female to serve as The White House chief information officer, and she was named number four on IFSEC Global's list of the world's Top 50 cybersecurity influencers in security and fire 2017. Payton is a well-respected authority on Internet security, data breaches and fraud mitigation. With real-world strategies and solutions, she helps public and private sector organizations protect their most valuable resources."The HITEC Advisory Council has planned a stellar education program for this year's event, including two reputable keynote speakers," said HFTP CEO Frank Wolfe. "Shifting gears into today's technology dependent society, both keynote speakers have extensive knowledge on how businesses and leadership can adapt into more modernized, thus successful, entities."Booth space for HITEC Houston is sold out. A waiting list is available on a first-come, first-served basis for booth space - a floor plan of the exhibit hall is available on the HITEC Houston website. HITEC is the world's largest hospitality technology exposition and conference with over 337 companies and 887 booths occupying this year's show floor. HITEC offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, and an unparalleled trade show showcasing the latest hospitality technology products and services. Beginning in early June 2018, HITEC Houston exhibitors will have the opportunity to select space in advance for next year's show.In addition to HITEC Houston, HFTP has several other events upcoming in 2018. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Is Your Hotel's Data Secure?

apaleo GmbH · 8 May 2018
Is Your Hotel's Data Secure?How To Process Payments Risk-FreeAre you taking the right actions to make sure that your hotel's data is secure? There are security measures and standards in place to ensure that you and your guests aren't at risk, particularly when processing payments. Here are the details about these standards, what they mean for your hotel, and how to ensure that you are safe.An Overview of PCI DSSWhat is PCI DSS?PCI DSS is short for the Payment Card Industry Data Security Standard. Opposed to GDPR, the PCI DSS is not a law, but a standard defined and maintained by an independent entity created by major payment card brands. Whenever you want to accept credit cards from brands like VISA and MasterCard, you are required to be compliant with this security standard. The PCI DSS can be seen as a collection of best practices or rules on how to treat the sensible payment card data entrusted to you by your guests in order to prevent data breach and fraud.Do I have to be compliant?Whenever you make a contract with a payment service provider to process credit cards on-premises or online, you will have to demonstrate your compliance. Depending on the payment provider or the acquiring bank and the size of your business you have either to fill out a self-questionnaire or might even have to conduct an on-site audit with a Qualified Security Assessor (QSA).What can happen if I am not compliant with PCI DSS?If payment card data entrusted to you is leaked and misused the payment brands will penalize the acquiring bank. Those fines might be passed to you as a merchant if you are found to be non-compliant. They can be somewhere between 5,000 EUR and 100,000 EUR for every month you are non-compliant, and, in the worst case, you might lose the right to accept payment cards from the major payment card brands. In addition, you could face legal issues and a damage of your reputation. So, best is to see the rules from the PCI DSS as a guide that helps you to secure your business.Choosing Compliant Technology PartnersHotels can ensure that they remain PCI DSS compliant by choosing technology partners that are PCI DSS certified. This applies to any technology that the hotel uses to process payments, which, for most hotels will start with their PMS. As apaleo was building its PMS architecture, PCI compliance was considered from the start, so we were certified within a matter of weeks.How do technology partners get certified?Technology providers should conduct on-site audits to prove compliance. At apaleo, these audits are conducted yearly. QSA Adsigo inspects the technical implementation to identify any potential risks how sensitive cardholder data can be leaked and also checks our security policies and processes. When compliance can be validated, technology providers receive an AOC. apaleo customers can download ours here. With this AOC and the acknowledgment of responsibility from your provider, hoteliers can easily fulfill the requirement 12.8 from the PCI DSS on service provider management.A Hotel's ResponsibilitiesTechnology partners like apaleo allow hotels to run their business in compliance with PCI DSS, but there are still things you need to take care of. Full details on which requirements you need to fulfill can be found on the official website of the PCI Security Standards Council.E-Commerce and Mail Order / Telephone Order (MoTo)If you accept cards on your website and other online channels like booking.com, or you accept credit cards for mail and telephone orders, then the PCI requirements will be related to restricting user access to cardholder data, ensuring compliance of your service providers and maintaining an incident response plan at max. This also depends on your bank or payment service provider.Card-present with modern IP based card terminalsIf you also process payment cards on-premises using a modern IP based terminal connected to the payment service provider through the internet you will be exposed to additional requirements. Most banks or payment service providers will only obligate you to this high standard if you are processing a high volume of terminal transactions though. The payment service provider Adyen, which is used for payment processing in apaleo, currently only sets these high standards if you process more than 1mio transactions.If so, then you will have to clearly separate the network of the IP terminals from the other networks in your hotel and have firewall rules in place that ensure the terminals can only communicate with the payment service provider through securely encrypted connections. All systems connected to the network of the IP terminals will belong to the so-called card data environment (CDE). Only authorized persons should have access to those systems, which also implies heavier policies and documentation efforts to you. On top of that you will have to run a quarterly external vulnerability scan.

Participate in HFTP's Entrepreneur 20X at HITEC Houston

HFTP ·25 April 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is currently accepting applications for participants, judges and mentors for Entrepreneur 20X (E20X) at HITEC Houston. Those interested can apply via the HITEC website - startups can apply here, and volunteers can apply here. E20X Houston will take place on Monday, June 18 from 1:00 to 4:00 p.m. at the Gorge R. Brown Convention Center in Houston, Texas.E20X participants will be selected from the field of applicants and pitch their business concepts to a panel of expert judges and HITEC attendees and exhibitors. Participants will have access to a team of mentors before the competition, who will inspire and educate the startups by lending them insights, expertise and guidance. The E20X judge's panel will determine the grand prize, "E20X Judge's Choice Award," winner while the audience will determine the crowd favorite, "E20X People's Choice Award," winner. Selected startups will also receive a kiosk in the HITEC Houston exhibit hall.E20X mentor opportunities are available to industry professionals who would like to volunteer and share their knowledge with participants the day of the competition. Day-of mentors will meet face-to-face with participants in a series of pre-booked meetups hours before the E20X competition takes place sharing their experience, answering questions and making invaluable connections."Being an entrepreneur, running your own business, can be challenging in the sense that you are solely making decisions without the guidance of feedback," said HFTP CEO Frank Wolfe. "HFTP's Entrepreneur 20X event gives startups the opportunity to showcase their products, services and ideas in front of a global network of industry peers including investors, c-level experts and a judges panel that is guaranteed to serve as a steppingstone on your path to success."HFTP remaining events for 2018 include HITEC Houston - HFTP's largest event of the year - from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP Announces 2018 CHTP of the Year Recipient

HFTP ·23 April 2018
Hospitality Financial and Technology Professionals (HFTP), will honor Sean Van Dyke, CHTP as the 2018 Certified Hospitality Technology Professional (CHTP) of the Year at HITEC Houston this June. The CHTP of the Year award honors the individual that scored the highest on the CHTP certification exam within a given year. HITEC Houston, HFTP's second and largest HITEC of 2018, will take place from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA.Van Dyke works as a director of IT at St. Julien Hotel & Spa, a luxury four star/diamond spot located in Boulder, Colorado USA. Van Dyke mentions computers are both his day job and also his hobby. He enjoys building virtual environments, dabbling with containers and staying up on the latest VR news."Getting the CHTP certification made a lot of sense for me," said Van Dyke. "It offers recognition of my specialized knowledge in both my field of study and the particular industry in which I make my career applying those skills. It is a unique designation which stands out to my industry colleagues."Developed jointly by HFTP and the Educational Institute (EI) of the American Hotel and Lodging Association (AH&LA), the CHTP designation is the ultimate achievement in hospitality information technology by showing a dedication to both the hospitality and technology industries. The CHTP exam was first given in 1994 at HITEC in Dallas, Texas USA. Since then, more than 400 professionals have earned the CHTP designation around the world. HFTP also administers the examination and awards the Certified Hospitality Accountant Executive (CHAE) industry designation.HFTP's certification programs are globally recognized for setting industry standards for hospitality finance and technology. Qualification for the exams is based on level of education and experience in the industry; student programs are also available. Active certificants have reported higher salaries and various career advancement opportunities. Becoming certified indicates and individual's commitment to professionalism, continuing education and their chosen career path.For more information on HFTP's certification programs, contact HFTP Certification Manager Robin Bogdon at certification@hftp.org or visit www.hftp.org.HFTP remaining events for 2018 include HITEC Houston - HFTP's largest event of the year - from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org. Download the 2018 HFTP event mobile app from the Apple Store or Google Play - information coming available as each event nears.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes, HFTP GDPR Bytes and HFTP FB Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Hospitality Experts Gather for HFTP's Second European HITEC

HFTP ·16 April 2018
In its second year, Hospitality Financial and Technology Professionals (HFTP) European HITEC was held last week where top industry experts exchanged knowledge geared toward shaping the future of hospitality globally. Discussions were held on the hottest topics in the industry - artificial intelligence, voice recognition, data science, robotics, customer journey and the EU GDPR. Over 100 companies displayed the latest in available hospitality technology products available around the globe.Kicking-off the event was HFTP's Entrepreneur 20X (E20X) where 11 entrepreneurs presented their innovative technology to a panel of expert judges. Startup KITRO was awarded the Judge's Choice grand prize award of EUR2,500. Following the competition, participants were available to meet with delegates in the Innovation Lab. Delegates had an opportunity to select their favorite innovative technology, which differed from the E20X Judges Award. For the second time, the favorite technology of delegates at a HITEC event went to Arrivedo.Another highlight of the conference might well have been the largest gathering ever of European hospitality CIO and CFOs. The invitation only event, sponsored by Fourteen IP Communications, provided the c-level audience an opportunity to address current day problems and speculate about the future. The sometimes spirited discussion offered insight into what the near future trends might be, and what the roles of industry professionals will be in the future. The stellar educational program ended with Frits van Paasschen, best-selling author and former CEO of Starwood Hotels and Resorts, providing unique perspective on trends shaping the global economy.The partner of the conference - the exhibitions - was not as stellar or up to HFTP standards. "Producing hospitality events for more than four decades, and being a nonprofit organization, HFTP sets higher standards regarding the quality and overall experience of our stakeholders than other conferences and exhibitions," said HFTP CEO Frank Wolfe. "We work passionately on behalf of the industry year-round to provide the best possible tools and experiences for all of our participants - including our exhibiting companies. A positive exhibitor experience was not the case at this event."The first sign of trouble exhibitors experienced was set-up preparations, which overflowed into actual opening exhibit hours. During the event, exhibitors experienced internet problems and the traffic inside the exhibition hall was clearly disappointing.Although buyers registered for the event, checked in on site and were available on the event app, the numbers inside the exhibitions were not what we expected. So, in recognition of the energy and time HFTP supporters spent preparing for the event, ALL exhibiting companies were offered a partial refund of their stand reservation fees. "HFTP continues to expand and evolve for the industry and its promise is to do our best to make the quality of the experience positive," Wolfe said. "In spite of the troubles, HITEC Amsterdam already has really good support from the exhibitions side and has sold almost 50 percent of the available stands for 2019."HFTP remaining events for 2018 include HITEC Houston - HFTP's largest event of the year - from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HFTP Annual Convention will October 24-26 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE. For more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career. Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

HFTP Announces Dates and Location for Second Annual HITEC Dubai

HFTP ·11 April 2018
Building on the expertise of planning and producing the world's largest hospitality technology show, Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), will host HITEC Dubai 2018 from December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE. Produced in partnership with Naseba, HFTP's HITEC Dubai will serve as the association's third and final HITEC of 2018.The event is a Middle Eastern counterpart to the tremendously successful annual HITEC which brings together thousands of individuals from the hospitality technology community to a different city in North America each year. Since Dubai is one of the world's leading international business centers and regional hubs with a booming hospitality industry, HFTP has expand its recognized HITEC to the region. HFTP recently opened a Dubai Research Center, which serves as an office space and research center, located in the Dubai World Trade Centre. HFTP has employed two graduate students from The Emirates Academy of Hospitality Management to conduct regional research, benefitting the association and its international scale of events and resources."Last year's inaugural HITEC Dubai event featured 600+ hospitality stakeholders, 40+ solution and service providers and 30+ industry expert speakers," said HFTP CEO Frank Wolfe. "The demand for HITEC Dubai 2018 was such a great success that the event outgrew its initial venue. HFTP is excited to expand its educational resources and expert networks across The Middle East."The partnership between HFTP and Naseba for HITEC Dubai combines both organizations' vast experience in the sector to build the ultimate hospitality technology platform in the GCC region. Naseba brings additional, local expertise to the event whereas HFTP has appointed a HITEC Dubai Advisory Council to assist with the education program.Planning for HITEC Dubai has begun, and will reflect practices and trends specific to The Middle East. Top regional experts will be diligently selected to volunteer their industry expertise on the HITEC Dubai Advisory Council and provide guidance for the event's education program. Reservations for exhibit space at HITEC Dubai are now being taken. HITEC Dubai also offers multiple sponsorship and advertising opportunities for exhibitors to increase impressions before and after the show. For more information, contact HFTP Director of Exhibits Paula Lerash, CEM at Paula.Lerash@hftp.org.In addition to HITEC Dubai, HFTP is currently hosting HITEC Amsterdam from April 11-13 at the RAI Convention Centre in Amsterdam. The larger HITEC Houston is from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. For more information about HITEC and HFTP's other international activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Click here to watch a video from HITEC Dubai 2017.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP Launches New Multi-Event Mobile App for Upcoming 2018 Conferences, Including the Upcoming HITEC Amsterdam

HFTP · 6 April 2018
Gearing up for the first Hospitality Industry Technology Exposition and Conference (HITEC) of 2018, event producers Hospitality Financial and Technology Professionals (HFTP) is excited to announce the launch of this year's "HFTP Events" mobile app. The HFTP event 2018 mobile app is home to all the information attendees and exhibitors will need for HITEC Amsterdam, HITEC Houston and Annual Convention this year, with information coming available as the event nears. Available now for download from the iTunes Apple Store and Google Play, the app will serve as a comprehensive guide for information on education sessions and exhibits while also providing social feeds and in-app correspondence capabilities for exhibitors and attendees.The HFTP events 2018 mobile app is a benefit for event attendees, serving as an interactive and informative tool. Users should create a profile and login to gain access to all app functionality. Once logged in, users will have the ability to create a customized educational schedule and link speaker biographies, session evaluations and more. Mobile app users will also be able to connect with other attendees using searchable directories, direct messaging and meeting booking functionalities. Robust searching gives users the capability to network a practical way to find and make direct contact for potential business opportunities."As a hospitality association, HFTP is always looking for ways to enhance the experience for our event attendees and members," said HFTP CEO Frank Wolfe. "The decision to create a combined mobile app again in 2018 comes from our determination to offer corporate event attendees a feature-rich tool in an easy-to-use and convenient platform. Attendees will not only benefit from the interactive capabilities and mobile planning functions, the app gives users a front seat to all of the event information."The HFTP event mobile app is a resource complete with all the information you will need to navigate the association's upcoming events in 2018. Event maps, floorplans, survey links, information sites, educational credits are only some of the resources available inside the app. Discover information about event speakers, exhibitors, sponsors, Entrepreneur 20X (E20X) and much more. Stay updated with HFTP through the app's activity feed feature, which streamlines all social channels into one space.Next up on the HFTP event schedule is HITEC Amsterdam - the first of three HITEC events HFTP will produce in 2018 - taking place next week from April 11-13 at the RAI Convention Centre in Amsterdam. HITEC Houston, HFTP's largest event of the year, will take place from June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HFTP Annual Convention will take place October 24-26, 2018 at the Omni Louisville Hotel in Louisville, Kentucky USA. HITEC Dubai will take place December 5-6 at the Madinat Jumeirah in Dubai, UAE.For a full listing and more information about HFTP's international events, visit www.hftp.org and www.hitec.org or contact the HFTP Meetings & Special Events Department at education@hftp.org.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP to Develop Joint Program for Students of the NYU School of Professional Studies

HFTP · 2 April 2018
Hospitality Financial and Technology Professionals (HFTP) is pleased to announce the joint development of a new program with the NYU School of Professional Studies (NYUSPS ) Jonathan M. Tisch Center for Hospitality and Tourism, which provides the students with the opportunity to prepare for their HFTP Certified Hospitality Technology Professional (CHTP ) designation.The program, which is expected to launch in the 2018-2019 academic year, will include HFTP-approved CHTP information in the School's 14-week class syllabus. A faculty advisor, who has attained and maintains the CHTP certification, will be appointed by NYUSPS to teach the class and oversee the program offerings. Upon completion of the class, the first step in attaining the designation is to submit a Student CHTP Certification Application to HFTP and take the certification exam."Receiving a hospitality designation from HFTP is a good way for students to jump-start their professional careers in hospitality," said HFTP CEO Frank Wolfe. "HFTP's certification programs are globally recognized for setting industry standards for hospitality finance and technology."Nicolas Graf, associate dean of the NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism, who was instrumental in moving this initiative forward, commented "We are delighted that through our agreement with HFTP, we will be able to offer our students additional educational and credentialing opportunities in areas that are driving forces in the hospitality industry."HFTP offers the only designations for finance and technology professionals who are working in the hospitality industry. Both the CHAE and CHTP designations require professionals to sit for an initial competency exam, and complete continuing education credits for each renewal cycle. Qualification for the exams is based on level of education and experience in the industry; student programs are also available.For more information about HFTP's certification programs, contact HFTP Certification Manager Robin Bogdon at robin.bogdon@hftp.org or visit www.hftp.org. For immediate information, visit the FAQ pages for both CHTP and CHAE certifications.About the NYUSPS Jonathan M. Tisch Center for Hospitality and TourismThe NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism has prepared global leaders in the dynamic, expanding industries of travel, tourism, and hospitality for more than 20 years. With widely recognized, cutting-edge undergraduate and graduate degree and noncredit Career Advancement Courses and Professional Diplomas, as well as a deep commitment to integrating theory with practice, the NYUSPS Tisch Center is the perfect environment in which to embark upon an academic journey that prepares professionals for careers in hospitality and tourism. Students have access to the extraordinary resources of New York University, one of the world's leading research and teaching institutions. Tisch Center students benefit not only from the expertise of dedicated full-time faculty members, but also from adjunct faculty members and guest lecturers who are renowned in their fields, unparalleled access to industry leaders, invaluable site visits and study away opportunities, and highly successful global alumni who serve as mentors. Through rigorous curricula, applicable research, and a hands-on approach to learning, students gain the preparation, knowledge, and skills sought by employers. For more information about the NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism, visit sps.nyu.edu/tisch.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org.Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Bytes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.

OpenTravel Advisory Forum Amsterdam to be Co-located with HFTP's HITEC Amsterdam in April 2018

HFTP ·29 March 2018
OpenTravel Alliance (OpenTravel), a nonprofit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, is pleased to extend its partnership with Hospitality Financial and Technology Professionals (HFTP) and co-locate European conferences in April 2018. OpenTravel will co-locate its Advisory Forum, taking place from 11-13 April 2018, with HFTP's HITEC Amsterdam, taking place from 11-13 April 2018. Both events will take place at the RAI Convention Centre in Amsterdam.Online registration and housing is open for the OpenTravel Advisory Forum. Agenda highlights for the Advisory Forum include: education from recognized technology leaders, case studies from companies utilizing OpenTravel standards, collaborative panels on enabling the consumer experience, evolving distribution standards, collaboration stories on standards, networking and more. Also, the results from the OpenTravel Virtual Hackathon held in March will be revealed at the OpenTravel Challenge.Education topics range from GDPR and evolving distribution standards to hospitality and tourism in Europe. As an organization that represents the business and leisure consumer's end-to-end travel, the OpenTravel Advisory Forum will feature the latest travel trends for a unified consumer experience."OpenTravel is the source for the most adopted, cross-industry technology standards that enable business solutions driven by the travel community," said Mike Tinkey, CEO at OpenTravel. "We are excited to co-locate in Europe our Advisory Forum with HFTP's regional HITEC Amsterdam, and provide attendees with more resources and education in one setting", shared Susanne Auinger, Chairperson of OpenTravel and the OpenTravel Advisory Forum Amsterdam.Together, OpenTravel and HFTP encompass an extended group of stakeholders and industry professionals; combining resources will enable better communication, and allow stakeholders to conduct business more efficiently.For more information about OpenTravel Alliance, please contact media@opentravel.org or visit http://opentravel.org. To register for the OpenTravel Advisory Forum, click here.About OpenTravel AllianceOpenTravel Alliance is passionate about solving the problems inherent with connecting multiple systems within the complex travel distribution arena. Our mission is to enable the future of travel by driving the evolving digital experience for consumers. OpenTravel Alliance creates, expands and drives adoption of open specifications, including but not limited to the use of XML, for the electronic exchange of business information among all sectors of the travel industry.OpenTravel Alliance is comprised of companies representing airlines, car rental firms, hotels, cruise lines, railways, leisure suppliers, service providers, tour operators, travel agencies, solutions providers, technology companies and distributors. Tens of thousands of OpenTravel Alliance message structures are in use, carrying tens of millions of messages between trading partners every day.OpenTravel Alliance is a not-for-profit trade association, founded in 1999 by travel companies, with a primary focus on the creation of electronic message structures to facilitate communication between the disparate systems in the global travel industry. For more information on OpenTravel Alliance membership, new products, or projects, please visit http://www.opentravel.org or email info@opentravel.org.Follow OpenTravel on Twitter (@OpenTravel) and LinkedIn and the LinkedIn Group page.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.

HITEC Amsterdam 2018 Entrepreneur 20X Participants and Judge's Panel Announced

HFTP ·28 March 2018
Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups and expert judges panel that will participate in Entrepreneur 20X (E20X) at HITEC Amsterdam next month. All registered HITEC attendees are welcome to attend the action-packed pitch competition taking place on Wednesday, 11 April 2018 beginning at 14:30 in the RAI Amsterdam Convention Centre.Participants will have access to a team of mentors, before the competition, who will inspire and educate the startups by lending them insights, expertise and guidance. E20X innovators have four minutes to present their breakthrough business concepts to a room full of HITEC attendees as well as a panel of expert judges. Selected startups compete for two available awards: the E20X Judges' Award and the E20X People's Startup Award. The startup deemed "most innovative" by the judge's panel will win a EUR2,500 cash prize. The startup selected by HITEC Amsterdam attendees, via the HITEC mobile app, will be presented with a trophy on Friday, 13 April at the closing keynote session. Attendees will have additional opportunities to visit with startups in days following the competition at the Innovation Lab on the HITEC show floor.The following innovative startups will pitch their cutting-edge ideas to a room full of attendees and a panel of expert judges at the Amsterdam version of the globally recognized pitch competition. The 2018 E20X Amsterdam pitching companies include:SwayyRoomRaccoonChargifiKITROReceptioHO[S]TELOFER.ONLINEJibestreamOrbital Systems ABArrivedoClimber HotelHotelFlexE20X Amsterdam pitchers will present their technologies to an expert panel of judges with backgrounds in hospitality, technology and entrepreneurship. The 2018 E20X Amsterdam judges' panel includes:Carson Booth, CHTP, startup technology consultant at Venture Capital & Private Equity and chairman of the HITEC Amsterdam 2018 Advisory CouncilPrakash Shukla, managing partner at SolarexMichael Levie, CHTP, chief operations officer at citizenM and treasurer on the HFTP Global 2017-2018 Board of DirectorsBarry Thomas, CHTP, area director of information technology at Rosewood, London and council member on the HITEC Amsterdam 2018 Advisory Council"Entrepreneur 20X is a great platform for hospitality startups to present their business concepts to the industry," said HFTP CEO Frank Wolfe. "HITEC brings together hospitality leaders from across the globe -creating an unparalleled network for attendees."Watch E20X videos from previous years on the HFTP YouTube channel. For more information on HITEC Amsterdam marketing opportunities, contact HFTP COO, Europe Carl Weldon at carl.weldon@hftp.org or +1 (512) 220-4164. For more information about HFTP's global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec.HITEC Amsterdam will be the first of three HITEC events in 2018. The larger HITEC Houston will take place 18-21 June at the George R. Brown Convention Center in Houston, Texas USA. HITEC Dubai will take place 5-6 December at the Madinat Jumeirah in Dubai, UAE.About HITECHospitality Industry Technology Exposition and Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HTIEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Byes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

HFTP Announces Exclusive CIO/CFO Event Sponsorship Agreement with Fourteen IP at HITEC Amsterdam

HFTP ·26 March 2018
AUSTIN, TEXAS, USA -- Hospitality Financial and Technology Professionals (HFTP), an international nonprofit and producers of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive CIO/CFO event sponsorship agreement with Fourteen IP Communications Ltd at the upcoming HITEC Amsterdam 2018. The invitation-only event that brings together CIOs and CFOs from leading hotel and hospitality companies from across Europe will take place on 11 April to kick-off HITEC Amsterdam, which is taking place from 11-13 April at the RAI Amsterdam Convention Centre.The CIO/CFO pre-conference event will feature a welcome and introductions from HFTP, updates on the General Data Protection Regulation (GDPR) and the Data Protection Officer role, as well as CIO and CFO roundtable discussions. The roundtable discussions will bring together high-level, hospitality CIOs and CFOs from across Europe for a face-to-face discussion on crucial issues their companies are encountering."We are excited to have Fourteen IP as an exclusive sponsor for the CIO/CFO event at HITEC Amsterdam next month," said HFTP CEO Frank Wolfe. "As a leading systems integrator specializing in voice and data solutions, the team at Fourteen IP has been helping make hospitality communications simple and effective for 25 years. Looking forward to an innovative partnership at HITEC Amsterdam.""We are very proud to be not just exhibiting at HITEC Amsterdam, but also taking the lead sponsorship on the CIO/CFO day," said Neil Tolley, managing director at Fourteen IP. "It's a great opportunity for us to network with the people we really want to speak to and to tell them a little about our company and our solutions, as well as bringing our usual sense of fun to the evening's events. We are very grateful to the HFTP team for their superb support."For more information on HITEC Amsterdam marketing opportunities, contact HFTP COO, Europe Carl Weldon at carl.weldon@hftp.org or +1 (512) 220-4164. For more information about HFTP's global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit the HFTP web site.HITEC Amsterdam will be the first of three HITEC events in 2018. The larger HITEC Houston will take place 18-21 June at the George R. Brown Convention Center in Houston, Texas USA. HITEC Dubai will take place 5-6 December at the Madinat Jumeirah in Dubai, UAE.

HTNG Delivers GDPR for Hospitality White Paper

HTNG ·13 March 2018
The GDPR goes into effect on May 25, 2018; at that time, it will replace the EU's earlier Data Protection Directive (1995). This law governing PII will affect global hospitality chains, trading partners and vendors who conduct business within the European region, whether or not they are located in the European region.The executive-level white paper describes key considerations, use cases and impacts of these regulations for the hospitality industry. HTNG's GDPR for Hospitality Workgroup also produced a GDPR assessment tool to help professionals in the industry evaluate their company's ability to comply with the new regulation.Over 50 companies participated in HTNG's GDPR for Hospitality Workgroup. The group was led by Co-chairs John Bell of Ajontech, Chris Farrar of DOCOMO interTouch, Daniel Johnson of VENZA and Richard Sheinis of Hall Booth Smith, P.C.The GDPR for Hospitality White Paper and Self-Assessment can be downloaded under the "Applicable to most software systems" section on HTNG's Technical Specifications page.

HFTP Renews Sponsorship Agreement with Keystep Solutions for 2018 London Interest Meeting

HFTP · 8 March 2018
Hospitality Financial and Technology Professionals (HFTP) is pleased to announce Keystep Solutions as the exclusive sponsor of the upcoming HFTP London Interest Meeting. Keystep Solutions is a family owned British company specializing in access control systems - they include: electronic keycard locks, access readers, energy-saving room switches and lift controllers. The event will take place Monday, 12 March 2018 at the Rosewood Hotel in London. Guests are invited to join HFTP and top European hospitality executives for an evening of interesting speakers and discussion. Those interested in attending the complimentary event can RSVP online.Beginning at 18:30, Keystep Solutions CEO Andrew Evans will lead a presentation on "The Age of RFID and AI." He will be followed by STR Global Senior Manager Regional Accounts Manager Ivana Neskovic who will present "2017 Year-end Hotel Trends in Europe and the United Kingdom." Information and the latest on hospitality GDPR and data mapping challenges, plus an update on the HFTP GDPR Task Force will be presented by Privalis Group Managing Director Jose Medio, Attorney, CIPP/us, CIPP/E."We are grateful for our partnership with Keystep Solutions again this year for our second London Interest Meeting," said Frank Wolfe, CEO at HFTP. "HFTP is dedicated to provide the best education and resources internationally, and our 2018 London Interest Meeting is a great opportunity for hospitality professionals in the area to connect and help ameliorate our industry as a whole."HFTP continues to expand its events and resources internationally, and hosted its first London Interest Meeting in 2017 - where Keystep Solutions was the program's sponsor. For more information about HFTP's London membership event, contact HFTP COO, Europe Carl Weldon, FIH FHOSPA at Carl.Weldon@hftp.org or +1 (512) 220-4164. For more information about HFTP's global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HTIEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Byes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

OpenTravel Advisory Forum Amsterdam to Be Co-located with HFTP's HITEC Amsterdam in April 2018

OpenTravel Alliance · 6 March 2018
AUSTIN, TEXAS, USA -- OpenTravel Alliance (OpenTravel), a nonprofit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, is pleased to extend its partnership with Hospitality Financial and Technology Professionals (HFTP) and co-locate European conferences in April 2018. OpenTravel will co-locate its Advisory Forum, taking place from 11-13 April 2018, with HFTP's HITEC Amsterdam, taking place from 11-13 April 2018. Both events will take place at the RAI Convention Centre in Amsterdam.Online registration and housing is open for the OpenTravel Advisory Forum. Agenda highlights for the Advisory Forum include: education from recognized technology leaders, case studies from companies utilizing OpenTravel standards, collaborative panels on enabling the consumer experience, evolving distribution standards, collaboration stories on standards, networking and more. Also, the results from the OpenTravel Virtual Hackathon held in March will be revealed at the OpenTravel Challenge.Education topics range from GDPR and evolving distribution standards to hospitality and tourism in Europe. As an organization that represents the business and leisure consumer's end-to-end travel, the OpenTravel Advisory Forum will feature the latest travel trends for a unified consumer experience."OpenTravel is the source for the most adopted, cross-industry technology standards that enable business solutions driven by the travel community," said Mike Tinkey, CEO at OpenTravel. "We are excited to co-locate in Europe our Advisory Forum with HFTP's regional HITEC Amsterdam, and provide attendees with more resources and education in one setting", shared Susanne Auinger, Chairperson of OpenTravel and the OpenTravel Advisory Forum Amsterdam.Together, OpenTravel and HFTP encompass an extended group of stakeholders and industry professionals; combining resources will enable better communication, and allow stakeholders to conduct business more efficiently.For more information about OpenTravel Alliance, please contact media@opentravel.org or visit http://opentravel.org. To register for the OpenTravel Advisory Forum, click here.

What Impact Will GDPR Have on Hotels?

· 5 March 2018
With the introduction of the General Data Protection Regulation (GDPR), new laws will be put in place that seeks to safeguard the rights of EU data subjects. But what is GDPR exactly? GDPR is a new set of rules designed to give citizens more control over their data.So why are hotels being breached? Well, hackers are attracted towards the hotel industry due to the wealth of consumer information it possesses. Any organisation that processes a high number of financial transactions is a key target for hackers.Due to the many breaches by hackers, a new set of regulations have been imposed which hoteliers must follow. This rule must be implemented by May 2018. Three rules include:Hoteliers must provide customers with detailed information on why it needs to process personal data and how long it plans to keep the data for.Hoteliers must preserve technical and organisational records to prove its protecting data.Hoteliers will be required to have a section on their website that permits "opting in", thus allowing hotels to store personal data. In addition to this, hotels must explain the process, allowing guests to, modify and delete personal information.Hoteliers all over the globe will need to comply with the new regulations. The new policies are produced to make sure that the data is managed to mitigate the risk of any adverse event, such as a breach.By not adhering to the new GDPR, your organisation risks being hit financially with penalties, damaging your reputation.To learn more about GDPR attend our GDPR sessions at this year's International Hotel Technology Forum 2018. IHTF returns for its 16th birthday, taking place in Mallorca, Spain. If you would like to attend IHTF 2018, Register today & Quote MK-BP-PR.

HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 43 Percent Space Increase from Previous Year

HFTP ·26 February 2018
Hospitality Financial and Technology Professionals (HFTP), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies - a 43 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.For companies who were not able to reserve a booth in time, a waiting list for booth space is available with placement given on a first-come, first-served basis. HFTP also offers exhibitor supporter packages for non-exhibiting companies, which grants access to all of the same perks HITEC exhibitors receive - the next best thing to having a booth. Exhibitor supporters receive two full conference registrations, recognition in the HITEC mobile app as well as branding throughout the conference.For exhibiting companies, sponsorship opportunities are available for companies to stand out and have their organization name seen by the thousand plus attendees before and after the show. See which opportunities are still available and download the marketing kit by visiting the event website."The inaugural HITEC Amsterdam event last year featured over 1,100 hospitality professionals from around the globe," said Frank Wolfe, CEO at HFTP. "HITEC dominates the hospitality conference and tradeshow space on an international level, and is a valuable way for companies to gain exposure within the North American, European and Middle Eastern markets."Booth space for HITEC Houston, the largest HITEC of 2018, is available now - last year's space sold out quicker than ever before. HITEC, produced by HFTP since 1972, offers a unique combination of top-notch hospitality technology and finance education, led by industry peers and experts, and an unparalleled trade show showcasing the latest hospitality technology products and services.For more information, contact exhibit@hftp.org and visit www.hitec.org and www.hftp.org. To get on the exhibitor waiting list, contact HFTP Director of Exhibits Paula Lerash, CEM at paula.lerash@hftp.org or +1 (512) 220-6447. For more information about supporter packages, contact HFTP Sales Associate Matt Chambers at matt.chambers@hftp.org or +1 (512) 220-6443. For more information on HITEC Amsterdam marketing opportunities, contact HFTP COO, Europe Carl Weldon at carl.weldon@hftp.org or +1 (512) 220-4164.HITEC Amsterdam will be the first of three HITEC events in 2018. The larger HITEC Houston will take place June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HITEC Dubai will take place in December in Dubai, UAE.About HITECHospitality Industry Technology Exposition & Conference (HITEC) is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This was the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world -took place outside of the United States. For more information about HITEC, visit www.hitec.org. Follow HITEC on social media: Facebook (@HITECconference); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HITEC). Find updates on the HFTP News page, and exhibitor news on the HITEC Bytes site. HITEC event photos are available on Flickr, and HFTP event videos are available on YouTube.About HFTPHospitality Financial and Technology Professionals (HFTP), established in 1952, is a hospitality nonprofit association headquartered in Austin, Texas USA with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with an international network of members and stakeholders. HFTP uniquely understands the industry's pressing issues, and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. HFTP offers expert networks, educational resources, career development programs, research, leadership opportunities and conferences and events. HFTP produces international events throughout the year, including the world's largest hospitality technology tradeshow and conference brand: HITEC. The association also owns the world's only hospitality-specific search engine: PineappleSearch.com. For more information about HFTP, visit www.hftp.org.For the latest news, visit the HFTP News page at news.hftp.org and the HFTP Connect blog at blog.hftp.org. Follow HFTP on social media: Facebook (@HFTPGlobal); LinkedIn; Twitter (@HFTP); Instagram (@HFTP_HTIEC). Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes, HFTP Finance Bytes and HFTP GDPR Byes. HFTP event photos are available on Flickr, and HFTP event videos are available on YouTube.###

Top 10 Must-Have Hotel Technologies in 2018

StayNTouch Inc. ·25 January 2018
According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 - with the dominance of digital and mobile.It is safe to say that hotel success and technology go hand in hand and hotels must step up their "technological game" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.Explore the top 10 must-have technologies below to determine if your hotel technology is leading, competitive or lagging.1. Self-ServiceGartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human, so make sure to give your guests the direction and tools they need to accomplish tasks themselves. Topping that list for the hotel industry is mobile and self-service check-in and check-out options (via mobile and lobby stations). Self-service, if done correctly, allows hotels to operate much more efficiently while at the same time providing guests with an experience that they are comfortable with. Look for an advanced cloud-based PMS with useful functions to enable self-service options such as check-in/out, mobile room service requests, late check-out requests, extended bookings, and so on.2. Cybersecurity & ComplianceYour hotel data may be at risk of cyber-attacks if you rely on unsecured technology. With the rise of the Internet of Things and the increased usage of online tools, cyber-attacks have become more frequent and prevalent. As the enforcement deadline for GDPR looms closer, it is imperative that hotels upgrade their data protection processes, or they face the risk of significant financial penalties. Hotels accepting credit card payments must already be compliant with the Payment Card Industry Data Security Standard (PCI DSS). Hotels should invest in cybersecurity technology but also provide their staff with appropriate training programs. A cloud-based PMS can be more secure than an on-premise based platform because it takes liability away from the hotel by using tokenization with ongoing updates and latest encryption included as part of the SaaS service agreement.3. Virtual Reality & Augmented RealityIn addition to an explosion of mobile apps to track loyalty points, streamline check-in and open doors, more hotels now offer virtual reality to preview their property. Virtual reality provides an immersive experience that inspires real-world action which translates into real revenue. While big brands may use expensive connected glasses or mounted headsets, many hotels rely on proprietary apps, smartphones and search engines to do the heavy lifting. Virtual reality is rising in popularity, so hotels looking to attract millennials and younger generations in the years to come need to get on board sooner rather than later.To access all 10 Must-Have Hotel Technologies in 2018, download the free guide here.About StayNTouchStayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, First Hotels, Modus hotels and the Fontainebleau Miami Beach.To learn more watch our video "THE NEW WAY... TO HOTEL!"

HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

HFTP ·19 January 2018
Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), HFTP and its HDPO Task Force, consisting of 23 industry experts from around the globe, have been working to increase GDPR awareness as well as develop educational resources to benefit the industry at large. In addition to GDPR Bytes, HFTP has released an extensive range of available GDPR tools including, but not limited to: publications; compliance tools; webinars; blogs; podcasts; more."In order to comply with GDPR, EU-based organizations - as well as any organization handling personal information from EU citizens - should guarantee that proper policies and procedures are being followed," said Frank Wolfe, CEO at HFTP. "GDPR tools and resources, created by HFTP and the HFTP HDPO Task Force, are immediately available to help organizations successfully navigate how to implement the necessary changes, and reduce the risk of non-compliance."GDPR Bytes allows companies to publish their content to the site; registered users receive the additional benefit of having their content published to both GDPR Bytes as well as PineappleSearch.com, the world's only hospitality-specific search engine. For those interested in publishing content or advertising on GDPR Bytes, please contact HFTP Chief Marketing Officer Jennifer Lee, CAE at jennifer.lee@hftp.org or +1 (512) 220-4023.For more information, visit www.hftp.org and https://gdpr.hftp.org. View HFTP's other information-specific news sites: HFTP News; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes.About HFTP Hospitality Financial and Technology Professionals (HFTP) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas USA, with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit. Follow HFTP/HITEC on HFTP Connect, Facebook (@HFTPGlobal; @HITECconference), LinkedIn, Twitter (@HFTP), Instagram (@HFTP_HITEC), Flickr and YouTube for the latest news. Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes and HFTP Finance Bytes.##END##

2018 Middle East Hospitality Tech Trends to be Showcased at Upcoming HTNG Event

HTNG ·14 December 2017
Along with informative and engaging sessions, HTNG conferences provide a plethora of networking opportunities with local, regional and global industry experts. HTNG's seventh Middle East Conference in Dubai will take place at the Jumeirah Mina A'Salam from 23-24 January 2018.The event will include the following sessions:Blockchain and Hospitality - With the concept of blockchain arising across many industries, it is critical for hospitality professionals to have a basic knowledge framework for understanding blockchain, separating fact from hype and assessing where blockchain can be applicable in hospitality. Learn from Blockchain Consultant, Jessica Houlgrave, about the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they may make sense.VAT Implementation in the Middle East - The VAT implementation will affect all companies in the region and is an important shift for everyone. Kate Bacon, Deloitte, will help the audience discover helpful tips on how to ensure your company complies with these new obligations both inside and outside of the hospitality sector.The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? - We see AI and machine learning rapidly developing in the hospitality industry with the use of voice commands, chatbots, robotics and more. Kanishka Agiwal, IBM Corporation, will provide a glimpse into the near future and explore how it will affect our industry.Are You Ready for GDPR? - Global hospitality chains, trading partners and vendors who conduct business within the European region need to navigate to the pitfalls associated with compliance to these updated laws. Richard Chudzynski and Matthew White of PwC will help your company make sure you're ready to properly abide by this regulation.Other sessions topics include:Aligning HTNG with Industry PrioritiesCase Study: Using AI and Machine Learning to Improve Guest and Employee ExperienceGDPR Drill Down and Q&AIT Leadership PanelReinvigorate Your Executive CommitteeOther conference speakers include:Marwan Al Ali, Group CIO, Jumeirah GroupWillem Both, Executive Vice President IT, Kerzner Inernational Resorts inc.John Burns, President, Hospitality Technology ConsultingCraig Cochrane, SVP Human Resources, Movenpick Hotels & ResortsAlexander Lee, SVP - Marketing, Revenue Management, Distribution, Jumeirah GroupMichael Mrini, Director of Information Technology, Edwardian Hotels LondonJoe Tesfai, Corporate Director of IT, Dubai Parks & ResortsAleksandra Wozniak, Digital Content Assistant Manager, Movenpick Hotels & ResortsConference registration is open to any full-tim employee of a company who owns, manages or franchises a hotel or hospitality venue. For all other industry participants, HTNG membership is required.For registration or for more information on the conference, please visit: http://www.htng.org/MiddleEastFor HTNG membership information or sponsorship opportunities, please contact membership@htng.org

AI, Risk and Traveller Centricity Were the Hot Topics of GBTA Conference 2017 Frankfurt in Partnership with VDR

GBTA ·13 December 2017
Convergence was the prevailing theme of the Conference. The business travel industry has seen a great deal of disruption in recent years as we face the convergence of various elements like risk, mobility and personalization, presenting new hurdles and opportunities for the business travel professional.Through-provoking industry panels highlighted Centre Stage. Festive Road's Caroline Strachan moderated a panel called The Post-Procurement Practitioner - Beyond the Price Point to The Leadership Radar focused on a more strategic approach. Panelists Andrew Owen of UBS, Dirk Gerdom of SAP and VDR, and Jackie Taylor of Genpact discussed moving beyond pricing to understand what value really means and how travel program goals can translate into business goals as well. Strachan summed up the panelists advice to travel buyers saying, "Know your stuff, be ready to challenge and reimagine a different outcome.""Technology is evolving rapidly, but so are our ever-increasing expectations as to how that technology will serve us," said Catherine McGavock, GBTA EMEA Regional Vice President as she opened a panel on artificial intelligence. Panelists Karen Hutchings of EY, Alex Kaluzny of Egencia, and Serdar Gurbuz of Turkish Airlines took the stage to share their thoughts on the current state of AI and robotics in business travel and where the industry is headed.GBTA Executive Director and COO Michael W. McCormick hosted John P. Wagner, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection on Centre Stage to discuss not only increasing security, but also providing more efficiency and speed as travelers move through the airport ecosystem. Wagner addressed current threats to air travel, the balance between privacy and the need for information, and what biometric exit will look like once fully implemented.Steve Dunne of Digital Drums led panelists Hank Benedetti of American Airlines, Rita Visser of Oracle, Roxana Bressy of KDS and Tobias Ragge of HRS Group in a discussion on shifting business models. The panel talked about how in the past the business travel industry has been reluctant to embrace change and technology, but in today's world those who do not embrace it will be left behind. It is all about simplification, panelists said. At the end of the day, people want simple solutions and a great user experience at a low cost.World-renowned inspirational speaker and business author Ramon Vullings was the featured networking lunch speaker on Wednesday where he explored the emerging world of cross industry innovation. Vullings challenged attendees to use augmented reality to strip reality of the mess and ask how can we use technology to make things simpler for people? "For cross industry innovation, don't copy what others are doing but copy the thinking behind the ideas," he said.Attendees were also treated to high-level education sessions covering everything from AI, robotics and duty of care to GDPR, data protection, the consumerization of business travel, adapting travel policies to meet traveller needs and more to help buyers better understand their roles in an ever-changing business travel market.The event once again brought together over 900 attendees from 30+ countries for networking, education and top-notch speakers. The sold-out expo floor featured over 50 exhibitors showcasing the industry's latest products and services and a dozen suppliers shared breaking industry news at a media cocktail hour to kick-off the opening reception.Next year's Conference will come to Berlin 27-29 November 2018.

HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements

HFTP ·17 November 2017
With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initiative, HFTP has created an education program to build awareness and educate hospitality companies on the steps needed to take leading up to the May 25, 2018 compliance deadline. Available free to the industry are a variety of resources, including a webinar on Monday, November 20, "Hospitality Faces GDPR -- How HFTP Can Help."HFTP Chief Operations Officer and Task Force Member Lucinda Hart, CAE, MBA, explained why this initiative is integral to the association's strategic goals. "The GDPR is greatly impacting the hospitality industry," said Hart. "The dedication that HFTP and our members have committed to industry awareness demonstrates HFTP's commitment to assisting our stakeholders in finding solutions to their challenges more efficiently than any organization."The upcoming webinar reviews key requirements to GDPR, and what it means for the hospitality industry. Topics to be covered include the main issues and challenges that hospitality faces, and a sample job description for a hospitality data protection officer - a position required by the GDPR. The presentation will be given by two HFTP Hospitality DPO Task Force members: Alvaro Hidalgo, task force chair and managing partner of FIRST LOGIC consulting and Carl Weldon, FIH FHOSPA, HFTP COO, Europe. The interactive, webinar will be Monday, November 20, 2017 from 10:45-11:45 a.m. CET (9:45-10:45 a.m. GMT), when the two presenters are live and available to respond to participants' questions. An archived recording will be available afterwards. Registration is now available on the HFTP website.The webinar is one of a several GDPR educational events from HFTP. Live presentations include the recent, standing-room only presentation on the same topic from Hidalgo and Weldon in London at HOSPACE 2017 on November 2 - the Hospitality Finance, Revenue and IT Professionals' (HOSPA) Annual Conference and Exhibition. Also, task force member Daniel Johnson, partner and co-founder at VENZA Inc., gave a similar informational presentation at the HFTP Annual Convention on October 27 in Championsgate, Florida USA. Also, to a broader audience, Hart spoke on the topic with Jon Albano for a Lodging Leaders podcast. Looking ahead, HFTP will be developing a webinar geared to suppliers.The HFTP Hospitality DPO Task Force is in the process of developing material to reference, free to the industry. Just published is an article written by Hidalgo, "Personal Data, Privacy and Identity", in the Hotel Yearbook 2018: Technology. The task force is also in the final stages of creating a definitive job description for the hospitality DPO. These resources are collected in a repository on the HFTP website.To find the latest materials, and information from HFTP on GDPR as well as any upcoming educational events, visit the task force page on the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website. Read industry updates on the suite of HFTP hospitality news sites: HITEC Bytes, Club Bytes, Finance Bytes and HFTP News.

Compelling Topics at Upcoming HTNG European Conference

HTNG ·12 October 2017
HTNG announces session information and speakers for next month's 2017 European Conference on 7-9 November in Prague.The first two days of the conference will be filled with general sessions and concurrent breakout sessions. On the third day, the agenda will conclude with hoteliers-only sessions. HTNG conferences deliver programs that keep attendees up-to-date on emerging technology issues and trends in hospitality. This conference will provide knowledge, collaboration, networking and business development opportunities to a wide range of industry professionals.Keynote Speaker: Ben Ryan, Coach, Fiji Rugby SevensAttaining Optimal Performance Through People and Technology: Ben Ryan has been hailed as a national hero after leading the Fiji Rugby 7s team to the country's first Olympic championship. He pioneered use of GPS technology in team sports, but was challenged when he went to the Fiji programme and had no technology to work with. This session will explain how using the proper tools in coaching teams can be the difference between success and failure. Ben will share with the audience his stories and experiences to illustrate how to use innovation successfully rather than simply innovating for the sake of it.Session Topics:The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? In this age of AI, computing power has caught up with our vision and is now becoming reality. Kanishka Agiwal, IBM Corporation, will give the audience a glimpse into the new future and how it will affect our industry.All Systems Go: Hotel Systems Dashboards: Graeme Powell, Veridicum, will teach valuable insights of dashboards that could be integrated into a product roadmap today.Are You Ready for GDPR? Charles-Albert Helleputte, Mayer-Brown Europe, will provide a high-level overview of the new regulation and the later session GDPR: Discussion and Drill Down will answer questions and dig deeper into the General Data Protection Regulation (GDPR).Blockchain and Hospitality: This session will cover the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they make sense.Blockchain Use Cases Deep Dive: In this session, speakers will explore blockchain use cases being addressed by Winding Tree (distribution) and Currency Alliance (loyalty).Enhancing the Guest Experience with Central Authentication: Chris Headings, Sunray, will explain how to deploy centralized authentication to hotels, while maintaining security best practices and leveraging the infrastructure already owned.How to Get Started with Blockchain: This session is targeted at front-line leaders of development organizations to provide tips and tricks for key decisions to make, what resources are available and common pitfalls.How Virtual and Augmented Reality Will Change Loyalty & Engagement for Hospitality: Chris Ruff, Glympse, will discuss how hotel brands can use AR and VR technologies to increase brand loyalty and why it's important to implement them to differentiate themselves.Innovation Through Accelerators: This session will discuss the trend of innovation, how it is considered a key factor of future success and how companies struggle with agility, risk taking and the frequent failures that are inevitable.IT Leadership Panel: Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.Know Thy Enemy: Utilizing Machine Learning for Adaptive Security: Dobias van Ingen, Aruba Networks, will teach the audience how continuous evaluation of threats against your hotel, brand and company through machine learning can keep your guests, staff and data safe.Additional Conference Speakers:Denis Baranov, DataArtFloor Bleeker, Movenpick Hotels & ResortsMarco Correia, Belmond HotelsCharles Ehredt, Currency AllianceTed Horner, E. Horner & Associates Pty LtdYves Lacheret, AccorHotelsJens Lapinski, TechstarsBrian Lewis, OpenJaw Technologies LtdDouglas Rice, Hospitality Technology Network, LLCAndrew Sanders, DataArtFinn Schulz, Schulz ConsultingJakub Vysoky, Winding TreeFor a full agenda and up-to-date list of speakers, please visit the HTNG European Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel or hospitality company. For all other industry participants, HTNG membership is required.

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