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  • HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

Top 10 Must-Have Hotel Technologies in 2018

StayNTouch Inc. ·25 January 2018
According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 - with the dominance of digital and mobile.It is safe to say that hotel success and technology go hand in hand and hotels must step up their "technological game" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.Explore the top 10 must-have technologies below to determine if your hotel technology is leading, competitive or lagging.1. Self-ServiceGartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human, so make sure to give your guests the direction and tools they need to accomplish tasks themselves. Topping that list for the hotel industry is mobile and self-service check-in and check-out options (via mobile and lobby stations). Self-service, if done correctly, allows hotels to operate much more efficiently while at the same time providing guests with an experience that they are comfortable with. Look for an advanced cloud-based PMS with useful functions to enable self-service options such as check-in/out, mobile room service requests, late check-out requests, extended bookings, and so on.2. Cybersecurity & ComplianceYour hotel data may be at risk of cyber-attacks if you rely on unsecured technology. With the rise of the Internet of Things and the increased usage of online tools, cyber-attacks have become more frequent and prevalent. As the enforcement deadline for GDPR looms closer, it is imperative that hotels upgrade their data protection processes, or they face the risk of significant financial penalties. Hotels accepting credit card payments must already be compliant with the Payment Card Industry Data Security Standard (PCI DSS). Hotels should invest in cybersecurity technology but also provide their staff with appropriate training programs. A cloud-based PMS can be more secure than an on-premise based platform because it takes liability away from the hotel by using tokenization with ongoing updates and latest encryption included as part of the SaaS service agreement.3. Virtual Reality & Augmented RealityIn addition to an explosion of mobile apps to track loyalty points, streamline check-in and open doors, more hotels now offer virtual reality to preview their property. Virtual reality provides an immersive experience that inspires real-world action which translates into real revenue. While big brands may use expensive connected glasses or mounted headsets, many hotels rely on proprietary apps, smartphones and search engines to do the heavy lifting. Virtual reality is rising in popularity, so hotels looking to attract millennials and younger generations in the years to come need to get on board sooner rather than later.To access all 10 Must-Have Hotel Technologies in 2018, download the free guide here.About StayNTouchStayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, First Hotels, Modus hotels and the Fontainebleau Miami Beach.To learn more watch our video "THE NEW WAY... TO HOTEL!"

HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

HFTP ·19 January 2018
Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), HFTP and its HDPO Task Force, consisting of 23 industry experts from around the globe, have been working to increase GDPR awareness as well as develop educational resources to benefit the industry at large. In addition to GDPR Bytes, HFTP has released an extensive range of available GDPR tools including, but not limited to: publications; compliance tools; webinars; blogs; podcasts; more."In order to comply with GDPR, EU-based organizations - as well as any organization handling personal information from EU citizens - should guarantee that proper policies and procedures are being followed," said Frank Wolfe, CEO at HFTP. "GDPR tools and resources, created by HFTP and the HFTP HDPO Task Force, are immediately available to help organizations successfully navigate how to implement the necessary changes, and reduce the risk of non-compliance."GDPR Bytes allows companies to publish their content to the site; registered users receive the additional benefit of having their content published to both GDPR Bytes as well as PineappleSearch.com, the world's only hospitality-specific search engine. For those interested in publishing content or advertising on GDPR Bytes, please contact HFTP Chief Marketing Officer Jennifer Lee, CAE at jennifer.lee@hftp.org or +1 (512) 220-4023.For more information, visit www.hftp.org and https://gdpr.hftp.org. View HFTP's other information-specific news sites: HFTP News; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes.About HFTP Hospitality Financial and Technology Professionals (HFTP) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas USA, with offices in Hong Kong, United Kingdom, The Netherlands and Dubai. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit. Follow HFTP/HITEC on HFTP Connect, Facebook (@HFTPGlobal; @HITECconference), LinkedIn, Twitter (@HFTP), Instagram (@HFTP_HITEC), Flickr and YouTube for the latest news. Stay tuned to HFTP's industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes and HFTP Finance Bytes.##END##

2018 Middle East Hospitality Tech Trends to be Showcased at Upcoming HTNG Event

HTNG ·14 December 2017
Along with informative and engaging sessions, HTNG conferences provide a plethora of networking opportunities with local, regional and global industry experts. HTNG's seventh Middle East Conference in Dubai will take place at the Jumeirah Mina A'Salam from 23-24 January 2018.The event will include the following sessions:Blockchain and Hospitality - With the concept of blockchain arising across many industries, it is critical for hospitality professionals to have a basic knowledge framework for understanding blockchain, separating fact from hype and assessing where blockchain can be applicable in hospitality. Learn from Blockchain Consultant, Jessica Houlgrave, about the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they may make sense.VAT Implementation in the Middle East - The VAT implementation will affect all companies in the region and is an important shift for everyone. Kate Bacon, Deloitte, will help the audience discover helpful tips on how to ensure your company complies with these new obligations both inside and outside of the hospitality sector.The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? - We see AI and machine learning rapidly developing in the hospitality industry with the use of voice commands, chatbots, robotics and more. Kanishka Agiwal, IBM Corporation, will provide a glimpse into the near future and explore how it will affect our industry.Are You Ready for GDPR? - Global hospitality chains, trading partners and vendors who conduct business within the European region need to navigate to the pitfalls associated with compliance to these updated laws. Richard Chudzynski and Matthew White of PwC will help your company make sure you're ready to properly abide by this regulation.Other sessions topics include:Aligning HTNG with Industry PrioritiesCase Study: Using AI and Machine Learning to Improve Guest and Employee ExperienceGDPR Drill Down and Q&AIT Leadership PanelReinvigorate Your Executive CommitteeOther conference speakers include:Marwan Al Ali, Group CIO, Jumeirah GroupWillem Both, Executive Vice President IT, Kerzner Inernational Resorts inc.John Burns, President, Hospitality Technology ConsultingCraig Cochrane, SVP Human Resources, Movenpick Hotels & ResortsAlexander Lee, SVP - Marketing, Revenue Management, Distribution, Jumeirah GroupMichael Mrini, Director of Information Technology, Edwardian Hotels LondonJoe Tesfai, Corporate Director of IT, Dubai Parks & ResortsAleksandra Wozniak, Digital Content Assistant Manager, Movenpick Hotels & ResortsConference registration is open to any full-tim employee of a company who owns, manages or franchises a hotel or hospitality venue. For all other industry participants, HTNG membership is required.For registration or for more information on the conference, please visit: http://www.htng.org/MiddleEastFor HTNG membership information or sponsorship opportunities, please contact membership@htng.org

AI, Risk and Traveller Centricity Were the Hot Topics of GBTA Conference 2017 Frankfurt in Partnership with VDR

GBTA ·13 December 2017
Convergence was the prevailing theme of the Conference. The business travel industry has seen a great deal of disruption in recent years as we face the convergence of various elements like risk, mobility and personalization, presenting new hurdles and opportunities for the business travel professional.Through-provoking industry panels highlighted Centre Stage. Festive Road's Caroline Strachan moderated a panel called The Post-Procurement Practitioner - Beyond the Price Point to The Leadership Radar focused on a more strategic approach. Panelists Andrew Owen of UBS, Dirk Gerdom of SAP and VDR, and Jackie Taylor of Genpact discussed moving beyond pricing to understand what value really means and how travel program goals can translate into business goals as well. Strachan summed up the panelists advice to travel buyers saying, "Know your stuff, be ready to challenge and reimagine a different outcome.""Technology is evolving rapidly, but so are our ever-increasing expectations as to how that technology will serve us," said Catherine McGavock, GBTA EMEA Regional Vice President as she opened a panel on artificial intelligence. Panelists Karen Hutchings of EY, Alex Kaluzny of Egencia, and Serdar Gurbuz of Turkish Airlines took the stage to share their thoughts on the current state of AI and robotics in business travel and where the industry is headed.GBTA Executive Director and COO Michael W. McCormick hosted John P. Wagner, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection on Centre Stage to discuss not only increasing security, but also providing more efficiency and speed as travelers move through the airport ecosystem. Wagner addressed current threats to air travel, the balance between privacy and the need for information, and what biometric exit will look like once fully implemented.Steve Dunne of Digital Drums led panelists Hank Benedetti of American Airlines, Rita Visser of Oracle, Roxana Bressy of KDS and Tobias Ragge of HRS Group in a discussion on shifting business models. The panel talked about how in the past the business travel industry has been reluctant to embrace change and technology, but in today's world those who do not embrace it will be left behind. It is all about simplification, panelists said. At the end of the day, people want simple solutions and a great user experience at a low cost.World-renowned inspirational speaker and business author Ramon Vullings was the featured networking lunch speaker on Wednesday where he explored the emerging world of cross industry innovation. Vullings challenged attendees to use augmented reality to strip reality of the mess and ask how can we use technology to make things simpler for people? "For cross industry innovation, don't copy what others are doing but copy the thinking behind the ideas," he said.Attendees were also treated to high-level education sessions covering everything from AI, robotics and duty of care to GDPR, data protection, the consumerization of business travel, adapting travel policies to meet traveller needs and more to help buyers better understand their roles in an ever-changing business travel market.The event once again brought together over 900 attendees from 30+ countries for networking, education and top-notch speakers. The sold-out expo floor featured over 50 exhibitors showcasing the industry's latest products and services and a dozen suppliers shared breaking industry news at a media cocktail hour to kick-off the opening reception.Next year's Conference will come to Berlin 27-29 November 2018.

HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements

HFTP ·17 November 2017
With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initiative, HFTP has created an education program to build awareness and educate hospitality companies on the steps needed to take leading up to the May 25, 2018 compliance deadline. Available free to the industry are a variety of resources, including a webinar on Monday, November 20, "Hospitality Faces GDPR -- How HFTP Can Help."HFTP Chief Operations Officer and Task Force Member Lucinda Hart, CAE, MBA, explained why this initiative is integral to the association's strategic goals. "The GDPR is greatly impacting the hospitality industry," said Hart. "The dedication that HFTP and our members have committed to industry awareness demonstrates HFTP's commitment to assisting our stakeholders in finding solutions to their challenges more efficiently than any organization."The upcoming webinar reviews key requirements to GDPR, and what it means for the hospitality industry. Topics to be covered include the main issues and challenges that hospitality faces, and a sample job description for a hospitality data protection officer - a position required by the GDPR. The presentation will be given by two HFTP Hospitality DPO Task Force members: Alvaro Hidalgo, task force chair and managing partner of FIRST LOGIC consulting and Carl Weldon, FIH FHOSPA, HFTP COO, Europe. The interactive, webinar will be Monday, November 20, 2017 from 10:45-11:45 a.m. CET (9:45-10:45 a.m. GMT), when the two presenters are live and available to respond to participants' questions. An archived recording will be available afterwards. Registration is now available on the HFTP website.The webinar is one of a several GDPR educational events from HFTP. Live presentations include the recent, standing-room only presentation on the same topic from Hidalgo and Weldon in London at HOSPACE 2017 on November 2 - the Hospitality Finance, Revenue and IT Professionals' (HOSPA) Annual Conference and Exhibition. Also, task force member Daniel Johnson, partner and co-founder at VENZA Inc., gave a similar informational presentation at the HFTP Annual Convention on October 27 in Championsgate, Florida USA. Also, to a broader audience, Hart spoke on the topic with Jon Albano for a Lodging Leaders podcast. Looking ahead, HFTP will be developing a webinar geared to suppliers.The HFTP Hospitality DPO Task Force is in the process of developing material to reference, free to the industry. Just published is an article written by Hidalgo, "Personal Data, Privacy and Identity", in the Hotel Yearbook 2018: Technology. The task force is also in the final stages of creating a definitive job description for the hospitality DPO. These resources are collected in a repository on the HFTP website.To find the latest materials, and information from HFTP on GDPR as well as any upcoming educational events, visit the task force page on the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website. Read industry updates on the suite of HFTP hospitality news sites: HITEC Bytes, Club Bytes, Finance Bytes and HFTP News.

Compelling Topics at Upcoming HTNG European Conference

HTNG ·12 October 2017
HTNG announces session information and speakers for next month's 2017 European Conference on 7-9 November in Prague.The first two days of the conference will be filled with general sessions and concurrent breakout sessions. On the third day, the agenda will conclude with hoteliers-only sessions. HTNG conferences deliver programs that keep attendees up-to-date on emerging technology issues and trends in hospitality. This conference will provide knowledge, collaboration, networking and business development opportunities to a wide range of industry professionals.Keynote Speaker: Ben Ryan, Coach, Fiji Rugby SevensAttaining Optimal Performance Through People and Technology: Ben Ryan has been hailed as a national hero after leading the Fiji Rugby 7s team to the country's first Olympic championship. He pioneered use of GPS technology in team sports, but was challenged when he went to the Fiji programme and had no technology to work with. This session will explain how using the proper tools in coaching teams can be the difference between success and failure. Ben will share with the audience his stories and experiences to illustrate how to use innovation successfully rather than simply innovating for the sake of it.Session Topics:The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? In this age of AI, computing power has caught up with our vision and is now becoming reality. Kanishka Agiwal, IBM Corporation, will give the audience a glimpse into the new future and how it will affect our industry.All Systems Go: Hotel Systems Dashboards: Graeme Powell, Veridicum, will teach valuable insights of dashboards that could be integrated into a product roadmap today.Are You Ready for GDPR? Charles-Albert Helleputte, Mayer-Brown Europe, will provide a high-level overview of the new regulation and the later session GDPR: Discussion and Drill Down will answer questions and dig deeper into the General Data Protection Regulation (GDPR).Blockchain and Hospitality: This session will cover the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they make sense.Blockchain Use Cases Deep Dive: In this session, speakers will explore blockchain use cases being addressed by Winding Tree (distribution) and Currency Alliance (loyalty).Enhancing the Guest Experience with Central Authentication: Chris Headings, Sunray, will explain how to deploy centralized authentication to hotels, while maintaining security best practices and leveraging the infrastructure already owned.How to Get Started with Blockchain: This session is targeted at front-line leaders of development organizations to provide tips and tricks for key decisions to make, what resources are available and common pitfalls.How Virtual and Augmented Reality Will Change Loyalty & Engagement for Hospitality: Chris Ruff, Glympse, will discuss how hotel brands can use AR and VR technologies to increase brand loyalty and why it's important to implement them to differentiate themselves.Innovation Through Accelerators: This session will discuss the trend of innovation, how it is considered a key factor of future success and how companies struggle with agility, risk taking and the frequent failures that are inevitable.IT Leadership Panel: Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.Know Thy Enemy: Utilizing Machine Learning for Adaptive Security: Dobias van Ingen, Aruba Networks, will teach the audience how continuous evaluation of threats against your hotel, brand and company through machine learning can keep your guests, staff and data safe.Additional Conference Speakers:Denis Baranov, DataArtFloor Bleeker, Movenpick Hotels & ResortsMarco Correia, Belmond HotelsCharles Ehredt, Currency AllianceTed Horner, E. Horner & Associates Pty LtdYves Lacheret, AccorHotelsJens Lapinski, TechstarsBrian Lewis, OpenJaw Technologies LtdDouglas Rice, Hospitality Technology Network, LLCAndrew Sanders, DataArtFinn Schulz, Schulz ConsultingJakub Vysoky, Winding TreeFor a full agenda and up-to-date list of speakers, please visit the HTNG European Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel or hospitality company. For all other industry participants, HTNG membership is required.

GDPR for hospitality workgroup to start at HTNG

HTNG ·25 September 2017
HTNG's GDPR for Hospitality Workgroup will produce an executive-level white paper to describe key considerations, use cases and impacts of these regulations. This paper will focus on top areas the hospitality industry must address in order to prepare for GDPR compliance (and vendor support of those use cases). Additionally, the workgroup will produce a GDPR assessment tool that will help professionals in the hospitality industry evaluate their company's ability to comply with the new regulation.For questions or for more information, please contact workgroups@htng.org.

General Data Protection Regulation takes effect soon: Hotels be ready.

4hoteliers.com·21 September 2017
The EU General Data Protection Regulation is coming, it will take effect from 25 May 2018 and hotels need to create a plan to be ready for it; Start your hotel’s GDPR preparation now, and get your data in order. After four years of preparation and debate the GDPR was finally approved by the EU Parliament on 14 April 2016. It will enter in force 20 days after its publication in the EU Official Journal and will be directly application in all members states two years after this date. Enforcement date: 25 May 2018 - at which time those organizations in non-compliance will face heavy fines.

HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

HFTP ·14 September 2017
Preparing for the new EU General Data Protection Regulations (GDPR), a framework legislated by all EU member states with a required compliance date of May 25, 2018, Hospitality Financial and Technology Professionals (HFTP(r)) has taken the initiative to develop hospitality-specific guidelines and a certification for a Hospitality Data Protection Officer (HDPO). The building of these resources is underway by a team of 23 experts, recruited by HFTP to comprise the HFTP Hospitality DPO task force. The task force chair Alvaro Hidalgo, managing partner with FIRSTLOGIC Consulting based in Spain, has outlined the objectives for the group in the months leading up to the May compliance deadline, detailed in the post on the HFTP Connect blog, "HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline."HFTP chief operations officer Lucinda Hart, CAE, MBA, explained why this initiative is integral to the association's strategic goals. "The GDPR is greatly impacting the hospitality industry and the dedication that HFTP and our members have committed to industry awareness demonstrates HFTP's commitment to assisting our stakeholders in finding solutions to their challenges more efficiently than any organization," she said.The HFTP HDPO Task Force held its first meeting July 14-15, 2017 at the Sheraton Amsterdam Airport Hotel and Conference Center in Amsterdam, The Netherlands."I am very pleased with the outcome of our first meeting held in Amsterdam this summer," said Hidalgo. "We have identified areas in which specific solutions (registration challenges, integration of DPO, communication with IT providers and others) are being analyzed, and we are confident to bring those solutions to the industry this autumn."When the task force met it set out to address the following:Identify the major challenges for the industry to achieve compliance, as well as the stakeholders involved;Provide guidelines to enable the industry to assess their specific needs to achieve compliance on time;Define the specific features of a Hospitality Data Protection Officer (HDPO) job role, and resulting from this, propose the structure of a HFTP HDPO certification;Establish a communication policy to create awareness within the industry.Hidalgo's post, details how the task force will address each of these areas. Part of the ongoing work for the task force and HFTP will be to continually provide related information to the industry to support compliance preparation. One of the first action items taken was to include a dictionary of terms related to the GDPR on the hospitality-specific site PineappleSearch.com. Referenced from the European Data Protection Supervisor, the glossary will be centralized with a library of hospitality resources.HFTP will host a HDPO education session at its upcoming Annual Convention on October 25-27, 2017. Wrapping up 2017, HFTP will produce its inaugural HITEC Dubai counterpart event, in partnership with Naseba, from November 14-15 - serving as the third, and final, HITEC of the year. In 2018, HFTP will bring back HITEC Amsterdam on April 11-13 in addition to the larger HITEC Houston on June 18-21. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department ateducation@hftp.org or visit www.hftp.org and www.hftp.org/hitec/.For the latest news, follow HFTP/HITEC on HITEC Bytes, PineappleSearch, Facebook, LinkedIn, Twitter (@HFTP), Instagram (HFTP_HITEC), Flickr and YouTube. For more information about HITEC Amsterdam, contact the HFTP Meetings & Special Events Department at education@hftp.org, +1 (512) 249-5333.About HFTP Hospitality Financial and Technology Professionals (HFTP(r)) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website. Read industry updates on the suite of HFTP hospitality news sites: HITEC Bytes, Club Bytes, Finance Bytes and HFTP News.

HTNG Debuts GDPR for Hospitality Workgroup

· 7 September 2017
HTNG has created a new workgroup to help hospitality companies and other industry stakeholders with the European Union General Data Protection Regulation (GDPR). The GDPR is a law governing PII (Personal Data) that will be enforced in the European Union in mid-2018. Global hospitality chains, trading partners and vendors who conduct business within the European region need guidance to navigate the pitfalls associated with compliance to these updated laws.

HFTP Hospitality DPO Task Force Holds First Meeting in Amsterdam, Moves Ahead on Building Resources

HFTP ·15 August 2017
Preparing for the new EU General Data Protection Regulations (GDPR), a framework legislated by all EU member states with a required compliance date of May 25, 2018, international nonprofit association Hospitality Financial and Technology Professionals (HFTP(r)) recruited a team of experts to develop Hospitality Data Protection Officer (HDPO) guidelines and supporting resources for the industry. In addition, the group is designing a certification program specific for HDPOs to demonstrate their competence with the specialized position. A key requirement of the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions across all industries.The HFTP HDPO Task Force held its first meeting last month from July 14-15, 2017 at the Sheraton Amsterdam Airport Hotel and Conference Center in Amsterdam, The Netherlands."I am very pleased with the outcome of our first meeting held in Amsterdam this summer," said Alvaro Hidalgo, managing partner at FIRSTLOGIC Consulting and HFTP HDPO Task Force co-chair. "We have identified areas in which specific solutions (registration challenges, integration of DPO, communication with IT providers and others) are being analyzed, and we are confident to bring those solutions to the industry this autumn."The HFTP HDPO Task Force consists of 23 members representing a three-dimensional cross section of the hospitality industry including: global, regional and local hotel operators; IT and service provider vendors (distribution, marketing, CRM, etc.); academics and counselors specialized in data protection regulations; members of large multinational groups as well as medium and small companies from the United Kingdom, France, Germany, United States, Switzerland, UAE, Belgium, Netherlands and Spain.The HFTP HDPO Task Force committee consists of the following hospitality industry leaders:Nigel Allport, vice president of EMEA at Digital Alchemy, United KingdomKen Bailey, managing director of public sector at Fortalice Solutions, USASjoerd Blum, CIO at Amsterdam Airport Schiphol, The NetherlandsStephen Carter, OBE, general manager at Old Course Hotel, Golf Resort & Spa, United KingdomDennis Collet, CEO at NextRound Ltd, United KingdomLuis del Olmo Pinero, president and chairman at Idiso, SpainRichard Harrington, director of finance of luxury at Splendid Hospitality, United KingdomLucinda Hart, CAE, MBA, COO at HFTP, USA Alvaro Hidalgo, managing partner at FIRSTLOGIC Consulting, SpainDaniel Johnson, COO at Venza, USATimo Kettern, director of IT at Lapithus Hotel Management GmbH, GermanyDennis-Kenji Kipker, research managing director at Universitat Bremen, GermanyJose Medio, Attorney, CIPP/us, CIPP/E, managing director at Privalis Group, USAIan Millar, CHTP, professor of IT at Ecole Hoteliere De Lausanne, SwitzerlandBenny Nur, technical services director at Interstate Europe Hotels & Resorts, United KingdomTar O'Neill, CFO for Jamie Oliver Group, United KingdomSophie Pommois, project director of global distribution at Global Hotel Alliance, SwitzerlandStephanie Timsit, director of finance at Mandarin Oriental Hyde Park, United KingdomRajesh Vohra, director at Sarova Hotels Ltd., United KingdomCarl Weldon, FIH FHOSPA, COO Europe at HFTP, United KingdomFrank Wolfe, CEO at HFTP, USAJames Wright, vice president of IT field services EMEA at Hilton Worldwide, UAEOguz Can Yildirim, CHT, associate director of information risk management EAME at Starwood Hotels and Resorts, Belgium"By its nature, the hospitality industry manages a vast amount of personal data. The GDPR will set a new standard for data processing/management that will impact both the finance and technology sectors, and any company that offers goods or services to EU residents," said Wolfe. "Unlike previous frameworks, GDPR includes companies outside the EU who either have customers that are EU citizens or who monitor the online identifiers of EU data subjects. HFTP has deemed it critical to develop resources to alleviate the hospitality technology operational changes ahead."HFTP will host a HDPO education session at its upcoming Annual Convention on October 25-27, 2017. Wrapping up 2017, HFTP will produce its inaugural HITEC Dubai counterpart event, in partnership with Naseba, from November 14-15 - serving as the third, and final, HITEC of the year. In 2018, HFTP will bring back HITEC Amsterdam on April 11-13 in addition to the larger HITEC Houston on June 18-21. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department ateducation@hftp.org or visit www.hftp.org and www.hftp.org/hitec/.For the latest news, follow HFTP/HITEC on HITEC Bytes, PineappleSearch, Facebook, LinkedIn, Twitter (@HFTP), Instagram (HFTP_HITEC), Flickr and YouTube. For more information about HITEC Amsterdam, contact the HFTP Meetings & Special Events Department at education@hftp.org, +1 (512) 249-5333.About HFTP Hospitality Financial and Technology Professionals (HFTP(r)) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website. Read industry updates on the suite of HFTP hospitality news sites: HITEC Bytes, Club Bytes, Finance Bytes and HFTP News.

HFTP Announces Advisory Council for its Second Annual HITEC Amsterdam in April 2018

HFTP · 2 August 2017
Hospitality Financial and Technology Professionals (HFTP), the only organization producing nonprofit hospitality events at an international level, including the world's largest Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the advisory council for its second annual HITEC Amsterdam. The next HITEC Amsterdam will take place from April 11-13, 2018 at the RAI Convention Centre in Amsterdam, The Netherlands.The HITEC Amsterdam Advisory Council met in Amsterdam this month to plan the upcoming conference's educational program. Sessions planned by the pan-European group will address the issues of top concern to the hospitality technology field. HITEC Amsterdam is an extension of HFTP's tremendously successful HITEC, which just completed its 45th year."HFTP was overwhelmed by the success of its inaugural HITEC Amsterdam in March 2017, and is delighted to bring the event back in April 2018," said HFTP CEO Frank Wolfe, CAE. "The HITEC Amsterdam Advisory Council worked hard when they met last month to design an educational program that will radiate interest and knowledge-sharing amongst attendees."Planning for HITEC Amsterdam is in full swing with guidance from an advisory council representing six European countries. The council is chaired by Carson Booth, CHTP and vice-chaired by Derek Wood. The HITEC Amsterdam Advisory Council who are among Europe's finest hospitality technology group are:Carson Booth, CHTP, startup technology consultant, GermanyFergus Boyd, vice president of digital and IT at Yotel, LondonJames Byrne, owner at Eccleston Square Hotel, LondonMark Campbell, chief information officer at Dorchester Collection, LondonAlly Dombey, director at Revenue by Design, LondonGerhard Finster, owner at Arcadia Hotels Group, GermanyThierry Guiraudios, chief information officer at chez Louvre Hotels Group, FranceAlvaro Hidalgo, managing partner at First Logic Consulting, SpainTimo Kettern, director of IT at Lapithus Hotel Management, GermanyLodewijk Klootwijk, chief executive officer at European Golf Course Owners Association, The NetherlandsPhil Le Brun, vice president and segment chief information officer at McDonald's Corporation, LondonMichael Levie, CHTP, executive at citizenM, The NetherlandsIan Millar, CHTP, professor of IT at Ecole Hoteliere De Lausanne, SwitzerlandSophie Pommois, project director of global distribution at Global Hotel Alliance (GHA), SwitzerlandMichiel Roelfsema, deputy general manager at Hotel Okura Amsterdam, The NetherlandsHenri Roelings, founder and CEO at Hsyndicate, The NetherlandsBarry Thomas, CHTP, area director of information technology at Rosewood Hotel, LondonDerek Wood, managing director at Derek Wood Associates Ltd, EnglandLyle Worthington, CHTP, CIO at The Student Hotel, The NetherlandsIn traditional HITEC fashion, HITEC Amsterdam will include an exhibit hall, keynote presentations and over 16 educational sessions about trending hospitality technology topics including: blockchain, OTA's, sustainability, service bus, PMS, API, GDPR/DPO, development methodologies, meeting room technology, consumer journey and more.For the latest news, follow HFTP/HITEC on HITEC Bytes, PineappleSearch, Facebook, LinkedIn, Twitter (@HFTP), Instagram (HFTP_HITEC), Flickr and YouTube. For more information about HITEC Amsterdam, contact the HFTP Meetings & Special Events Department at education@hftp.org, +1 (512) 249-5333.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry's pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world's only hospitality-specific search engine, PineappleSearch.com. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website. Read industry updates on the suite of HFTP hospitality news sites: HITEC Bytes, Club Bytes, Finance Bytes and HFTP News.

What Does the GDPR Mean for Global Data Protection? [Infographic]

Digital Guardian ·13 April 2017
The GDPR is probably the strictest and most far-reaching data protection regulation ever passed, imposing tight data protection requirements and heavy penalties for non-compliance for any business around the world that collects or process EU resident data. Learn about the GDPR and what you need to do to achieve compliance before it enters enforcement in May 2018 in our infographic below.

HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

HFTP · 2 April 2017
AMSTERDAM -- As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP(r)) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.HFTP, which produces HITEC(r) the oldest and largest hospitality technology conference and exposition, has expanded the brand internationally with three events in 2017. This includes the just concluded HITEC Amsterdam, March 28-30 with 1,121 attendees and 83 exhibitors and an education program with a unique European perspective. The GDPR and general data protection were top issues of discussion amongst the group of European technologists and highlighted the importance to HFTP leaders the importance to developing resources in advance of next year's deadline."By the nature of a hospitality business, hospitality companies now collect vast amounts of personal data to assist in providing seamless and personalized services to their guests. With that, in the coming year, hospitality technology operations doing business in Europe will need to focus on making compliance happen," said Frank Wolfe, CAE. "By making available these guidelines and directives from experts specifically knowledgeable with the hospitality space, HFTP is aiming to ease the unique protection challenges ahead."The mandate for the DPO is described in Article 39 of the GDPR and requires the position to inform and advise employees on requirements, ensure compliance and act as the contact point.HFTP currently offers two hospitality-specific certifications: the Certified Hospitality Technology Professional (CHTP(r)) and the Certified Hospitality Accountant Executive (CHAE(r)) each demonstrating competencies in finance and technology. This puts HFTP in a unique position to establish a hospitality-specific certification for DPOs. With a team of experts, HFTP will build a program that demonstrates an individual's competency for the position within a hospitality company.This year, HFTP will also produce its larger North American event HITEC Toronto from June 26-29 and HITEC Dubai from November 14-15, in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/.About HFTP Hospitality Financial and Technology Professionals (HFTP) is a global nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

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