Hotel Managers and Owners Be Warned – You are Responsible for Your Hotel’s Data Security
Hotel Managers and Owners Be Warned – You are Responsible for Your Hotel’s Data Security — By Robert E. Braun

JMBM · 16 Jan

On January 6, 2020, the Director of the FTC's Consumer Protection Bureau published a blog post with changes to the FTC's approach to its orders and settlements of data breach enforcement actions. One of the key elements of the report was a revision to the FTC's routine enforcement practice to ensure that its remedial data security orders include greater specificity about compliance expectations for companies subject to enforcement action and for third-party assessors engaged to conduct FTC-mandated monitoring and audits of targeted companies' data security practices.

Cloudbusting - On Cloud Systems, IT, GDPR, And Data Breaches
Cloudbusting - On Cloud Systems, IT, GDPR, And Data Breaches — By Simone Puorto

simonepuorto.com · 7 Jan

Last month, I flew to Prague to meet a few clients, and, before leaving, I stepped by HotelTime Solutions offices to say hi. While I was desperately looking for a vegetarian-friendly restaurant (with not much luck, I should add), Jan Hejny, CEO, and co-Founder of the company joined me in this heroic quest. The following is the transcription of the long chat we had on cloud systems, IT, GDPR, and data breach.

CCPA: Hotel Loyalty Programs, Data Retention and the Brave New World of Privacy
CCPA: Hotel Loyalty Programs, Data Retention and the Brave New World of Privacy — By Robert E. Braun

JMBM · 20 Dec

The California Consumer Privacy Act (the "CCPA" or the "Act") is a piece of consumer privacy legislation which was signed by California Governor Jerry Brown on June 28, 2018, and goes into effect on January 1, 2020. The Act is, far and away, the strongest privacy legislation enacted in the United States at the moment (although there are a number of contenders for that honor), giving more power to consumers to control the collection and use of their private data, and is poised to have far-reaching effects on data privacy.

Customer Analytics and Data Privacy Laws: On a Collision Course?
Customer Analytics and Data Privacy Laws: On a Collision Course?

MarketingProfs · 26 Nov

If you think back to your time in physics class, you may remember what is known as Newton's law of action and reaction. Stated simply: With any inter

236 | Breach of Trust: Cybercrime a pervasive threat to the hospitality industry
236 | Breach of Trust: Cybercrime a pervasive threat to the hospitality industry

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals · 6 Nov

It’s a given in today’s technological age that you operate a hotel business that depends on technology to process customer credit card purchases and

GDPR Comes To California. Is Your Hotel Compliant?
GDPR Comes To California. Is Your Hotel Compliant? — By Thomas McDermott

Tambourine · 20 Sep

GDPR: One Year Later It all started across the pond when the European Union's 2018 General Data Protection Regulation (GDPR) took effect on May 25, 2018. It mandated that companies do more to protect the personal data of consumers. In short—if hoteliers marketed to European Union citizens without the proper permission, then they were in violation and could be fined.

Is your hotel prepared for the California Consumer Privacy Act?
Is your hotel prepared for the California Consumer Privacy Act? — By Nate Lane

Travel Tripper/Pegasus · 12 Aug

A raft of new data privacy laws have come into force over the past few years, and many have had a major impact on the hospitality industry. This January, hotels need to be aware of another piece of legislation — the California Consumer Privacy Act (CCPA).

Cybersecurity Lawyer: Lessons from Marriott's $123 million GDPR fine
Cybersecurity Lawyer: Lessons from Marriott's $123 million GDPR fine

Hotel Law Blog · 7 Aug

Many hotels operate internationally and are frequently subject to the European Union's 2018 General Data Protection Regulation. The financial consequ

Keeping Up With Compliance: GDPR & CCPA
Keeping Up With Compliance: GDPR & CCPA — By Sara Anderson

Vizergy · 7 Aug

On May 25, 2018, the EU General Data Protection Regulation (GDPR) came into effect in an effort to protect consumer data for all citizens of the European Union and the European Economic Area.

GDPR Comes To California. Is Your Hotel Compliant?
GDPR Comes To California. Is Your Hotel Compliant?

Tambourine Blog · 17 Jul

Why hoteliers need to care about The California Consumer Privacy Act (CCPA).

Data protection rules, one year on: Anticipating a second wave - HITEC Europe Preview
Data protection rules, one year on: Anticipating a second wave - HITEC Europe Preview — By Stuart Pallister

Hospitality Net · 4 Mar

HITEC Europe Preview: Over the past year, many of us have been bombarded with emails from companies virtually begging us to allow them to keep our personal details on file. That was due to the introduction of new regulations in Europe which imposed — in theory at least — substantial penalties on any firm breaching the rules. And the penalties were harsh — up to four percent of annual global revenues or 20 million euros, whichever figure is greater.

What You Need to Know About GDPR and Data Privacy: Lisa Loftis of SAS Talks to Marketing Smarts [Podcast]
What You Need to Know About GDPR and Data Privacy: Lisa Loftis of SAS Talks to Marketing Smarts [Podcast]

MarketingProfs · 28 Feb

On May 25, 2018, the General Data Privacy Regulation (GDPR) took effect. Some companies ignored it and now need to know how to proceed. Others worked

How Customer Participation Builds Trust in the Age of GDPR
How Customer Participation Builds Trust in the Age of GDPR

MarketingProfs · 24 Jan

The term "customer participation" is sometimes used interchangeably with "customer engagement," but to do so misses the mark on why the former is so

Do US Consumers Want GDPR-Like Data Protection Rights?
Do US Consumers Want GDPR-Like Data Protection Rights?

MarketingProfs · 24 Jan

Most consumers in the United States would welcome personal data protection rights similar to those established last year by the European Union's Gene

Guest Privacy - It's Your Business | Robert Braun
Guest Privacy - It's Your Business | Robert Braun — By Robert E. Braun

JMBM · 8 Dec

On a basic level, the hospitality business is simple - as is often said, it amounts to putting heads in beds. But finding the heads to put in the beds is a complex process and requires hotel companies to find out a great deal of information about their guests. Gathering and processing that information provides not only opportunities, but creates obligations, one of the most basic of which is ensuring the security of guests' personal information.

What’s Haunting Hotel Marketers This Halloween?
What’s Haunting Hotel Marketers This Halloween? — By Dave Spector

Tambourine · 31 Oct

Continuing our annual Halloween tradition, we've asked hotel marketers nationwide, across all chain scales and property sizes, what they're most spooked about right now. In past years, the list has included:

Come to the Dark Side, We Have Cookies
Come to the Dark Side, We Have Cookies

4hoteliers.com · 4 Sep

Have you noticed recently that when you click on most websites a notice appears stating that the host uses cookies? Many are aware that on May 25, 20

10 Steps Marketers Can Take to Prepare for 'California's GDPR
10 Steps Marketers Can Take to Prepare for 'California's GDPR

MarketingProfs · 26 Jul

If you're tired of hearing about GDPR, just wait until you start dealing with CCPA. The California Consumer Privacy Act is coming... and, marketers b

Relationship Marketing and GDPR: Avoiding the Traps of Personalization Data and Targeting Tech
Relationship Marketing and GDPR: Avoiding the Traps of Personalization Data and Targeting Tech

MarketingProfs · 23 Jul

The General Data Protection Regulation (GDPR) came into effect in the European Union on May 25. The regulation is meant to protect consumer privacy a

Is GDPR Legislation Coming to U.S. Hotels?
Is GDPR Legislation Coming to U.S. Hotels?

Hotel Online · 10 Jul

Privacy legislation is dominating the news cycle these days-and it's unlikely to slow down. Now, as U.S. companies are adjusting to the requirements

GDPR complaints are on the rise. Are you prepared?
GDPR complaints are on the rise. Are you prepared? — By Michael Toedt

Toedt, Dr. Selk & Coll. GmbH · 9 Jul

The GDPR deadline came and went without major shakeups and without the doomsday scenarios that we all were dreading. Is this all there is, or is it the calm before the storm?

GDPR – a blessing in disguise for the hotel industry!
GDPR – a blessing in disguise for the hotel industry! — By Michael Toedt

Toedt, Dr. Selk & Coll. GmbH · 27 Jun

One month ago, it went into effect: the much-discussed and dreaded GDPR. The hectic pace of the last few months has led to a flood of consent emails, the shutdown of entire systems and the loss of millions of advertising contacts. So far, however, there has been no big bang and no major legal issues. The warnings of an upcoming doomsday have not come true. But is this just the calm before the storm? Time will only tell.

168 | Reducing the Risks of GDPR with Brian Dass
168 | Reducing the Risks of GDPR with Brian Dass

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals · 20 Jun

Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in

GDPR should be viewed as a spring-cleaning exercise
GDPR should be viewed as a spring-cleaning exercise

hotelnewsnow.com Featured Articles · 4 Jun

The best way to make sure your company does not fall afoul of the new GDPR rules is to look at the whole exercise as a way of analyzing, sorting and

Benchmarking Your Email Metrics Post "GDPR Cleanse"
Benchmarking Your Email Metrics Post "GDPR Cleanse"

MarketingProfs · 4 Jun

Are you feeling better or worse now that your "GDPR cleanse" diet has run its course? Those GDPR re-opt-in emails you've been sending (whether you ne

GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously
GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously — By Stuart Pallister

EHL · 31 May

New , founder of tech firm Apaleo, said GDPR wasn't taken seriously enough, as had happened with Payment Card Industry (PCI) compliance. "This is a new topic for the industry and very few people understand what it means. There are big risks with that, but the earlier people take it seriously, the better. And I don't see too many hotel groups and hotels which are really taking it very seriously at this point"