"He spends a lot of time wandering around in circles in the backyard," my wife said to someone on the telephone. That's true. Our backyard is only ab
Hotels store and process a great deal of sensitive data from their guests – credit card information, full names, demographics, and other personally i
Last week, Zoom, a video-conferencing program, was prime bait for hackers who infiltrated conversations taking place among people working from home d
JMBM · 16 Jan
On January 6, 2020, the Director of the FTC's Consumer Protection Bureau published a blog post with changes to the FTC's approach to its orders and settlements of data breach enforcement actions. One of the key elements of the report was a revision to the FTC's routine enforcement practice to ensure that its remedial data security orders include greater specificity about compliance expectations for companies subject to enforcement action and for third-party assessors engaged to conduct FTC-mandated monitoring and audits of targeted companies' data security practices.
simonepuorto.com · 7 Jan
Last month, I flew to Prague to meet a few clients, and, before leaving, I stepped by HotelTime Solutions offices to say hi. While I was desperately looking for a vegetarian-friendly restaurant (with not much luck, I should add), Jan Hejny, CEO, and co-Founder of the company joined me in this heroic quest. The following is the transcription of the long chat we had on cloud systems, IT, GDPR, and data breach.
JMBM · 20 Dec
The California Consumer Privacy Act (the "CCPA" or the "Act") is a piece of consumer privacy legislation which was signed by California Governor Jerry Brown on June 28, 2018, and goes into effect on January 1, 2020. The Act is, far and away, the strongest privacy legislation enacted in the United States at the moment (although there are a number of contenders for that honor), giving more power to consumers to control the collection and use of their private data, and is poised to have far-reaching effects on data privacy.
MarketingProfs · 26 Nov
If you think back to your time in physics class, you may remember what is known as Newton's law of action and reaction. Stated simply: With any inter
It’s a given in today’s technological age that you operate a hotel business that depends on technology to process customer credit card purchases and
Tambourine · 20 Sep
GDPR: One Year Later It all started across the pond when the European Union's 2018 General Data Protection Regulation (GDPR) took effect on May 25, 2018. It mandated that companies do more to protect the personal data of consumers. In short—if hoteliers marketed to European Union citizens without the proper permission, then they were in violation and could be fined.
Pegasus · 12 Aug
A raft of new data privacy laws have come into force over the past few years, and many have had a major impact on the hospitality industry. This January, hotels need to be aware of another piece of legislation — the California Consumer Privacy Act (CCPA).
Hotel Law Blog · 7 Aug
Many hotels operate internationally and are frequently subject to the European Union's 2018 General Data Protection Regulation. The financial consequ
Vizergy · 7 Aug
On May 25, 2018, the EU General Data Protection Regulation (GDPR) came into effect in an effort to protect consumer data for all citizens of the European Union and the European Economic Area.
Tambourine Blog · 17 Jul
Why hoteliers need to care about The California Consumer Privacy Act (CCPA).
Hospitality Net · 4 Mar
HITEC Europe Preview: Over the past year, many of us have been bombarded with emails from companies virtually begging us to allow them to keep our personal details on file. That was due to the introduction of new regulations in Europe which imposed — in theory at least — substantial penalties on any firm breaching the rules. And the penalties were harsh — up to four percent of annual global revenues or 20 million euros, whichever figure is greater.
MarketingProfs · 28 Feb
On May 25, 2018, the General Data Privacy Regulation (GDPR) took effect. Some companies ignored it and now need to know how to proceed. Others worked
MarketingProfs · 24 Jan
The term "customer participation" is sometimes used interchangeably with "customer engagement," but to do so misses the mark on why the former is so
MarketingProfs · 24 Jan
Most consumers in the United States would welcome personal data protection rights similar to those established last year by the European Union's Gene
JMBM · 8 Dec
On a basic level, the hospitality business is simple - as is often said, it amounts to putting heads in beds. But finding the heads to put in the beds is a complex process and requires hotel companies to find out a great deal of information about their guests. Gathering and processing that information provides not only opportunities, but creates obligations, one of the most basic of which is ensuring the security of guests' personal information.
Tambourine · 31 Oct
Continuing our annual Halloween tradition, we've asked hotel marketers nationwide, across all chain scales and property sizes, what they're most spooked about right now. In past years, the list has included: