• What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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GDPR in 3 minutes for hotel marketers [video]

GuestRevu ·8h
With the General Data Protection Regulation (GDPR) coming into effect tomorrow (25 May 2018), we know that many hotel marketers are wishing for a magical way to ensure their marketing procedures are compliant. So, we searched far and wide for the mystical GDPR Genie, and put together this quick video with all of the advice that he has for marketers who want to make sure that their everyday activities comply with the data protection standards.
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5 Tips for More Secure Passwords

Eleven Blog·21 May 2018
Thanks to the impending deadline for the European Union's GDPR (General Data Protection Regulation), online security has been getting a lot of attention of late. We think it's also a great excuse to do some spring password cleanup. Creating a secure password shouldn't be difficult.
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New Oracle E-Business Suite Person Data Removal Tool Now Available

Oracle Hospitality Check-In·21 May 2018
Oracle is pleased to announce the availability of the Oracle E-Business Suite Person Data Removal Tool, designed to remove (obfuscate) data associated with people in E-Business Suite systems. Customers can apply the tool to select information in their E-Business Suite production systems to help address internal operational and external regulatory requirements, such as the EU General Data Protection Regulation (GDPR).
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How GDPR Will Transform Digital Marketing

harvardbusiness.org·21 May 2018
This month will see the enforcement of a sweeping new set of regulations that could change the face of digital marketing: the European Union's General Data Protection Regulation - or GDPR. To protect consumers' privacy and give them greater control over how their data is collected and used, the GDPR requires marketers to secure explicit permission for data-use activities within the EU.
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GDPR: What are the priorities for the IT department?

Oracle Hospitality Check-In·21 May 2018
All too often it is assumed that GDPR compliance is 'IT's problem' because having your personal data and technology in order are such vital parts of it. But compliance must be an organisation-wide commitment. No individual or single department can make an organisation compliant. However, in planning discussions around GDPR compliance, there are clear areas where IT can add significant value.
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Unlocking travel security, part 3: Biometric ID

PhocusWire·21 May 2018
For the first two installments of our series on privacy and security, we have looked at cybersecurity for travel brands and the upcoming GDPR deadline – two topics related to data.
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Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service

cloudbeds.com Blog·17 May 2018
As you may have heard, new data protection laws are being enacted throughout the world (including the GDPR in Europe). The post Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service appeared first on Cloudbeds.
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What You Actually Need to Know About the GDPR

Koddi Blog ·16 May 2018
Whether you hung on every word of Mark Zuckerberg’s congressional hearing, or you routinely click “share” without a second thought, you can’t help but be aware that data collection has become a hotly contested issue worldwide. Enter the GDPR —or, the General Data Protection Regulation—a regulation implemented by the European Union that is poised to replace the Data Protection Act of 1998 later this month. So, what exactly does this legislation encompass, and how will it affect both your business and your browsing habits? Read on to learn more.
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Unlocking travel security, part 2: The looming GDPR deadline

PhocusWire·14 May 2018
Equifax, Yahoo, Ebay – all major brands that have been the targets of cyber criminals, with millions of customers impacted in each case. Those attacks have been so large as to attract worldwide attention, but smaller attacks happen every day and across every sector. And as customer data is compromised, brand reputation and revenue can also take a hit.

GDPR Tools for Hoteliers

Max Starkov | The HeBS blog· 7 May 2018
With the European Union’s new privacy law, the General Data Protection Regulation (GDPR), beginning on May 25th, many changes will affect hotels across the globe. In order to help hoteliers navigate these new regulations, HEBS Digital has prepared a suite of tools including a checklist and terms to know.
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Now Available for Download: HEBS Digital's GDPR Whitepaper

Max Starkov | The HeBS blog· 4 May 2018
At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union’s new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We’ve prepared some tools to help you navigate this change.
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How you can make sure your hotel marketing is GDPR compliant

SiteMinder Blog· 2 May 2018
The General Data Protection Regulation (GDPR) is just around the corner now, with the law to be introduced on 25th May 2018. It’s being implemented to strengthen and unify data protection in the European Union (EU) and could directly affect your hotel. The GDPR will give control back to citizens and residents over their personal data and aims to simplify the regulatory environment for international business.

GDPR - Frequently Asked Questions & Answers For Hoteliers

Hotel Speak... Talking Hotels· 1 May 2018
The GDPR (General Data Protection Regulation) replaces the 1995 EU Data Protection Directive and is the most significant piece of European data protection legislation to be introduced in the last 20 years. In short, the regulations are centred around protecting an individual’s rights regarding the collection and processing of their personal data, across Europe.

Why the Rest of World Can't Free Ride on Europe's GDPR Rules

harvardbusiness.org·30 April 2018
The digital industry is riding an important—and turbulent—wave of change right now. As Facebook and others grapple with tough questions about data privacy and security practices, trust in social platforms appears to be plummeting. Companies and analysts are scrambling to figure out how to make privacy rules clear, protect user data, and evolve the business models that made them successful in the first place.
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A Hotelier's guide to GDPR compliance

Hotelogix Blog·25 April 2018
The General Data Protection Regulations has caused quite a stir in the hospitality industry of late. With the deadline for implementation, 25th of May 2018, drawing closer, we thought it would be a good idea to run you through the specifics. Understanding why? Living in a data-driven age, where we have access to ample information on various subjects, from the closing stock price of a particular company to scores of the latest game and other tabloid gossip. However, all this information may include individuals names, addresses, bank details and passport information.

The Top 5 Things You Need to Know Now in Hotel Digital Marketing: April Edition

Max Starkov | The HeBS blog·20 April 2018
This month, the latest digital innovations include new publishing features on Google My Business listings, the new Google Outstream Video Ad format, and new Instagram profile bio features. The industry is also abuzz with the fast-approaching launch of the GDPR. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed.

GDPR and the End of the Internet's Grand Bargain

harvardbusiness.org· 9 April 2018
In May the European Union's General Data Protection Regulation goes into effect, two years after passage by the European Parliament. This radical new privacy law, which covers any business that processes information about EU residents, will dramatically affect the way data is collected, stored, and used, including for U.S. companies doing business abroad. In the U.S., lawmakers are now circling waters bloodied by revelations regarding potential abuse of Facebook's social media data, with CEO Mark Zuckerberg scheduled to testify on Capitol Hill this week about the 'use and protection of user data.' Facebook's woes, following continued reports of major data breaches at other leading companies, have amplified calls for GDPR-like legislation in the U.S. A Refresher on GDPR For now, GDPR, which replaces previous EU mandates on data collection and use, differs significantly from U.S. law, pushing the two regions further apart
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GDPR: The checklist

Triptease Blog· 6 April 2018
Hospitality is full of acronyms. ADR, PMS, GOPPAR, MICE… the list seems endless. But at the moment, there are few more important than GDPR. It's now under 50 days until GDPR, or the General Data Protection Regulation, comes into force. And though it’s a European Union law, its likely that hotels around the world will be touched by it. As a company driven by data, we have frequently been asked about our own approach to GDPR. So, as we count down the days to the May 25th deadline, we decided to share some of the preparations we are making and some of the tips we’ve picked up along the way, as well as some expert insight into readying your hotel for the biggest change to data protection in the EU for over two decades.
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GDPR is almost here - What you need to know

Milestone Insights· 5 April 2018
On May 25 2018 the European Union (EU) will put into effect the General Data Protection Regulation (GDPR). The GDPR will strengthen and unify data protection of all individuals who reside in the EU. The GDRP is one of the most comprehensive data privacy regulations in the world and is part of an ongoing effort by the EU to create a privacy-based framework that will ultimately culminate in the release of the ePrivacy regulations sometime in the near future. The primary aim of the GDPR is to give control to EU citizens and residents over personal data and to create a unified framework that all members of the EU can adopt to protect citizens. With personal data – and the misuse of personal data – becoming critical conversation points across the Globe, understanding the implication of the GDPR is important for any business.
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Data Privacy and GDPR - Not Just a Problem for European Hotels

SMS Blog·29 March 2018
GDPR stands for General Data Protection Regulations which go into effect on May 25, 2018 and regulate how companies can use the personal data of European Union citizens.
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Fuel Hotel Marketing Podcast: Episode 82 - What Hotels Need To Know About GDPR Before It's Too Late

Fuel Travel·26 March 2018
In this episode, we dig into all things GDPR and try to lay out exactly what you need to know and do prior to the May 25th deadline. There’s a lot of information and misinformation floating around about GDPR and we try to cut through the noise and break it all down Fueligan style.

10 practical recommendations to address GDPR

eyefortravel.com·Requires Registration ·22 March 2018
As Facebook stares the prospect of a hefty GDPR related fine in the face, the clock is also ticking for data hungry travel firms. For those still grappling with the challenges, here experts shares insights and tips The Facebook-Cambridge Analytica furore this week has thrown the way companies handle data into even sharper relief, as time marches on to the May 25th deadline when all companies will need to comply with the new EU Global Data Protection Regulation (GDPR). In fact, in just over two months all businesses will need to consider how their use of customer data will be made transparent, and not infringe an individual’s rights. And that is not the end of it; they will also need to maintain the security of that data everywhere it’s used.
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Facebook: storm in a much bigger data brew

eyefortravel.com·Requires Registration ·21 March 2018
As the latest media furore around Facebook's handling, or mishandling, of data makes headlines across the world, and with the looming GDPR deadline, should travel businesses be more worried than ever? A watershed moment for how data is handled in the future, or a storm in a teacup? No doubt questions that many executives in all corners of countless organisations, including data-hungry travel businesses, will be asking this week as Facebook and Cambridge Analytica come under increasing scrutiny.
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[WATCH] Triptease meets Cendyn to talk GDPR, CRM and driving direct bookings

Triptease Blog·20 March 2018
Hospitality software provider Cendyn works with 30,000 hotels in 143 countries and its CRM platform has been market leader for more than 20 years. So when we got the chance to quiz them about the most important topics in hospitality right now, we didn’t hesitate. We sat down with Michael Bennett, Cendyn’s Senior Vice President, Global Marketing and Business Development, at ITB in Berlin a couple of weeks ago. Watch the below video to hear what we discussed, including industry anxiety over GDPR, the new European Union data protection legislation due to come into force in May, and why CRM is increasingly becoming a priority for hoteliers. We also tackled the status of the Direct Booking Movement, up and coming hotel brands and why he is “very optimistic” about the industry’s prospects in 2018.
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13 Things to Know on the Quest for Hotel GDPR Compliance -- Newsletter 58

Hosp. Tech Matters - A Blog by Alice·14 March 2018
Writing this from the HT-Next conference this week in San Diego, where hoteliers and technology companies are meeting to discuss standards in the industry. ALICE actually has been helping HTNG release a new tool for the industry, an API Registry, that if successful could be such a game changer. Imagine knowing exactly who is integrated with whom when looking for new technology partners. Finally, the first question would not have to be “are you integrated with our PMS?” We encourage all of our technology partners to sign up here.

It's official: the era of personalisation has arrived

eyefortravel.com·Requires Registration · 5 March 2018
In Miami last week, everything from the latest personalisation and pricing strategies to data visualisation and GDPR, and the impact on the travel industry, were discussed. Amy Wenk rounds up Day 2 Just being a data-driven travel brand isn’t enough; companies need to reach new levels of personalisation to earn loyal customers. That was the message from Day 2 of the EyeforTravel’s annual Smart Travel Data Summit North America where the latest strategies on everything from profitable partnerships to personalised pricing were discussed.

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