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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Eight Operating Cost Rent Issues for Restaurant Tenants

Modern Restaurant Management·21 March 2019
Restaurant tenants are rarely happy with their operating costs; at best, they’re ambivalent to them and, at worst, they’re upset with them. The two issues that most upset restaurant tenants are ever-increasing operating costs and the landlord’s lack of attention to fully maintaining the commercial property.

In Case of Emergency: How to Deal with Restaurant Flooding

Modern Restaurant Management·20 March 2019
he United States is currently experiencing historic flooding from Nebraska to Minnesota to Wisconsin. The resulting floodwater has the potential to damage food inventory, as well as records, equipment and cause structural damage.

MRM News: The Joy of Functional Food

Modern Restaurant Management·20 March 2019
Interest in functional foods continues to grow at a fast pace, according to a recent report from Kerry, with 65 percent of consumers saying they seek out food and drinks with the added benefit of a nutritional boost. Kacy Erdelyi, founder of Joyist, a growing brand of organic cafes, with a location in Montclair, New Jersey, embraces this consumer movement.

Five Surefire Ways to Ensure Consistent Guest Experience at Multi-Location Restaurants

Modern Restaurant Management·19 March 2019
Diners expect to be treated as valued guests each time they visit your restaurant. With countless dining options, they’ll have no trouble finding a new favorite if the guest experience doesn’t meet their expectation. This is especially true for multi-location restaurants where a dependable, consistent experience is mandatory at every location.Luckily, there are a few ways to ensure the great experience is consistent across all restaurant locations.

Does Your Restaurant Need New Equipment?

Modern Restaurant Management·18 March 2019
As a business owner, you have to anticipate the equipment needs for your business that will ensure you meet your customer needs and growth goals. Whether you’re baking, freezing, refrigerating or grilling, equipment is a substantial investment, and the inevitable upgrade or purchase of new equipment after a few years can cost thousands of dollars and put a strain on your budget.

Preparing Your Restaurant for When ICE Comes Knocking

Modern Restaurant Management·13 March 2019
Ok, let’s be honest. Immigration and Customs Enforcement (“ICE”) does not knock. They just show up. With the Trump Administration’s aggressive push toward dealing with undocumented immigrants in the workforce, restaurant owners and operators can expect ICE to show up at their establishments more frequently than in prior years. With a large amount of relatively low-skilled workers and a high-turnover rate, combined with record

Satisfy Your Bottom Line with Millennial Parent Loyalty

Modern Restaurant Management·12 March 2019
A restaurant can service many families of millennial households. Young consumers, however, are many times not accounted for during the business strategy process. According to a Goldman Sachs report published in Fortune, millennial families are spending $1 trillion each year on their kids.This demographic represents a lucrative opportunity to the restaurant industry. By improving the dining and restroom experience, with children’s needs in mind, business owners may reap the rewards of millennial parents’ time and money spent there.

Working Well with Third-Party Delivery Apps

Modern Restaurant Management·11 March 2019
Delivery apps are driving the restaurant scene into the fast lane with surging sales and expanding customer bases. Especially in larger cities, delivery apps are changing the way eating establishments are doing business. Anyone with a smartphone now has access to hundreds of restaurants in their area, and with only a few clicks from the comfort of their own home, they’ve got a delivery on its way.

Merge Ahead: QSRs and Cars Connect

Modern Restaurant Management·11 March 2019
According to a recent survey, 62 percent of drivers order food or drinks to go at least once a week, and 71 percent of drivers said it would be useful if their vehicle's infotainment system allowed them to order food so it could be ready for pickup when they arrive—providing users with the choice to avoid lines and reduce or eliminate wait times. Xevo, the connected car tech that powers in-vehicle commerce platform GM Marketplace, has partnered with QSRs such as Starbucks to provide consumers with these in-dash ordering and payment options, allowing them to pay before they arrive, pick up their ready-to-go order and get on the road.

Time for Restaurant Tech Team Ups and Record-Breaking Dash

Modern Restaurant Management· 8 March 2019
This edition of MRM’s News Bites features General Mills Foodservice, Toast, Fourth, Gordon Food Service and Square Roots, Monkey Group and Field Day, Paytronix and Zenreach, Serve and ItsaCheckmate, 360Training and Qwick, BevSpot, Textio and McDonald's, DoorDash and PlantPure Communities.

How AI Can Save Traditional Restaurants

Modern Restaurant Management· 8 March 2019
The restaurant industry is evolving quickly as disruptive new business models like food trucks, pop-ups and ghost restaurants take a growing share of approximately $800 billion in total restaurant sales in the U.S. Last year, USB equity analysts projected that online food ordering sales will grow from $35 billion to $365 billion by 2030, an enormous increase.

Getting Your Customers to Come Back: Loyalty Success Stories

Modern Restaurant Management· 7 March 2019
Business owners are well aware of the popularly cited statistic—a five percent increase in customer retentioncan increase revenue by 25-95 percent. With such a significant ROI, motivating existing customers to come back is a priority for all business leaders. In a highly competitive field like food and hospitality, businesses need customers to come back.

Hiring the Right Restaurant Design Consultants

Modern Restaurant Management· 7 March 2019
While there are many talented designers that can design a beautiful space, there’s so much more that restaurateurs should consider when selecting consultants in order to set themselves up for success.The design formula is very specific and surprisingly, we’ve found that the actual design component is the last step in the process.

It's Time to Stamp Out Sexual Harassment in Restaurants

Modern Restaurant Management· 6 March 2019
It’s an uncomfortable truth that more sexual harassment claims are filed in the restaurant industry than any other. Overall, the figures make for disturbing reading. Reports suggest that up to 90 percent of women and 70 percent of men experience some form of sexual harassment from managers, coworkers, vendors and customers in restaurants.

Three Steps to Localized Social Marketing Success in 2019

Modern Restaurant Management· 6 March 2019
National franchise brands currently have an untapped opportunity in localized social marketing. While national social pages get touted all the time for witty tweets and engaging content – just Google “Wendy’s Tweets” – local franchise pages actually have the largest impact on brand perception and customer engagement. According to recent research, 70 percent of engagement happens on Local Pages; unfortunately, standard social media marketing strategies often fail to address the complexities of managing and scaling efforts across hundreds or thousands of franchise locations.

F&B Legal Roundup - February 2019

Modern Restaurant Management· 5 March 2019
Pooja S. Nair, a food and beverage lawyer and litigation member at TroyGould PC in Los Angeles, compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine.

Digital Assist: Mobilize Your Food Safety Culture With These Five High-Impact, High-ROI Activities

Modern Restaurant Management· 5 March 2019
In 2018, researchers at Johns Hopkins simulated food-related outbreaks involving norovirus, E. coli and salmonella to calculate the financial impact they would have on various categories of restaurants. The study revealed that a single foodborne illness outbreak at a fast-food restaurant could cost up to $1.9 million, depending on the severity of the outbreak and other factors. For fast-casual formats, meanwhile, the potential financial damage from such an outbreak could reach $2.1 million.

Eight Negotiating Strategies for Reducing Rental Rates

Modern Restaurant Management· 4 March 2019
Restaurant tenants should not be afraid to negotiate assertively on the rental rate. So why do restaurant tenants have such difficulty in this area? Frequently, the answer is a simple unawareness of market rental rates (or the “going rate”) in an area.

Three Effective Restaurant Marketing Ideas That Won't Break the Bank

Modern Restaurant Management· 4 March 2019
Quite often you’ve probably come across a goodrestaurant marketing idea, but put it in the too-hard-basket; it cost way too much money, and you couldn’t be sure the juice would be worth the squeeze. Well here we take a look at Three marketing ideas that won’t break the bank, and will easily increase your profits.

MRM Talking With: Restaurant Employment Lawyer Lexington Wolff Rykaczewski

Modern Restaurant Management· 1 March 2019
Lexington Wolff Rykaczewski is a restaurant employment lawyer who focuses exclusively on educating owners about the legal do’s and don’ts when it comes to their staff. Modern Restaurant Management (MRM) magazine spoke with Wolff to learn about the risks restaurant owners face today and her new employment law compliance kit – Restaurant Employment Law 101.

Three Menu Hacks Designed to Dramatically Increase Your Restaurant Sales

Modern Restaurant Management·28 February 2019
If you haven’t given your menu much attention in a while, you might be missing out on some very easy extra revenue. We lay out three simple restaurant hacks for you to copy that could dramatically increase your restaurant sales in the next year.With all the buzz of technology in digital restaurant marketing, it’s understandable that the traditional, bread and butter of restaurant marketing can fall by the wayside. We’ve gone back to basics to find the three most effective changes you can make to your menu right now, to maximize your restaurant sales.

Essential Bar Management: Ordering Dynamics and Reducing Shrinkage

Modern Restaurant Management·28 February 2019
Among the many challenges that go into managing a bar or restaurant is dealing with shrinkage or lost product, a huge profit drainer. According to beverage auditing companies Beverage Metrics and Stock-Taker, industry average shrinkage rates are 25 percent, and the National Restaurant Association reports that 75 percent of shrinkage is due to theft.While many restaurants and bars focus on inventory control systems to reduce shrinkage, reconsideration of ordering processes can be even more helpful. These simple tips will help you make smarter purchases that reduce shrinkage, and ultimately generate greater profits for your establishment.

Training Tips For New Restaurant Staff

Modern Restaurant Management·27 February 2019
One of the most challenging aspects of the foodservice industry is employee turnover. According to a 2016 report from the U.S. bureau of labor statistics, annual staff turnover in restaurants is an astronomical 73 percent! So for every 100 workers who are hired, 73 leave within a year. And while there are ways to reduce turnover, it will likely always be a hurdle for those in the industry. As a result, training new restaurant staff is of paramount importance. Here are seven tips that will help you quickly get new workers up to speed.

Joint Employment' Decision Does Little to Clarify Legal Landscape for Chains and Franchisors

Modern Restaurant Management·26 February 2019
On December 28, 2018, the majority of a three-judge panel of the U.S. Court of Appeals for the District of Columbia Circuit mostly upheld an expansive “joint employment” standard adopted by the National Labor Relations Board (NLRB) during the Obama administration. That standard expanded the reach of potential “employer” responsibility with respect to labor relations matters before the Board under the National Labor Relations Act, and affected restaurant owners and operators in franchise systems, joint ventures and parent-subsidiary relationships.

Leverage Instagram Stories for Your Restaurant

Modern Restaurant Management·26 February 2019
As of June 2018, Instagram had more than one billion active users, 78 million of them in the U.S. If there is one social media platform you should pay attention to, that’s definitely the one.Beyond the simple fact that Instagram is growing at a faster pace than most other social media platforms, its design is especially compelling for visual content, and what’s more compelling than delicious dishes or handcrafted desserts Let’s explore together Instagram stories and how they can help your restaurant.

Seven Ways to Engage Employees (Infographic)

Modern Restaurant Management·25 February 2019
Running a restaurant can be a thankless job, and it’s easy to get fixated solely on creating a positive experience for your customers. While caring about your customers is undoubtedly a good thing, it can become a problem if it causes you to neglect your employee experience.

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