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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

What's on the minds of 600+ travel marketers? Personalization - and Facebook

PhocusWire·21 February 2019
A substantial survey of more than 600 travel marketers from 46 different countries has identified personalization and social media as two key areas top of mind for advertisers as they start off 2019.

ATPCO boosts retail solution with complete integration of Routehappy

PhocusWire·21 February 2019
ATPCO says its full integration of Routehappy products and staff is boosting its retail solutions and driving future innovation.

Expedia Partner Solutions builds partner program for tech companies

PhocusWire·21 February 2019
Expedia Partner Solutions (EPS) has launched a Certified Technology Partner Program to forge closer relationships as well as deploy services faster.

Ctrip expands its "Hotel University" training program to hoteliers worldwide

PhocusWire·21 February 2019
Ctrip is expanding its hotel marketing education program that began last year in China to markets around the world, starting with Thailand. "Ctrip Hotel University" provides in-person training intended to help hoteliers and other accommodation suppliers be more effective at marketing and operating their properties.

Travelers have big frustrations with in-destination services online

PhocusWire·20 February 2019
Amadeus has come up with eight trends on the frustrations for travelers looking to access local information and add-on services via their devices in a destination.

Japan latest country to book first NDC-hosted air ticket

PhocusWire·20 February 2019
Many of these likely to happen during the course of 2019, with Japan the latest country to secure its first-ever direct connect booking using IATA's New Distribution Capability protocol.

The mobile-first world holds tremendous revenue potential for hoteliers - here's why

PhocusWire·20 February 2019
As the travel planning process increases in complexity, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices, especially mobile.

Lonely Planet buys ArrivalGuides, plots industry partnership model

PhocusWire·19 February 2019
Lonely Planet has acquired destination content specialist ArrivalGuides, a week after announcing a new CEO. The travel guide brand has brought in Luis Cabrera as its president and CEO from a previous role within BCG Digital Ventures, a division of the Boston Consulting Group.

Chinese web giants come together to make travel "smarter"

PhocusWire·19 February 2019
Two of China's biggest digital brands are collaborating in a bid to develop "intelligent tourism" in the country. E-commerce platform Baidu will deploy its Baidu Cloud platform and computing capability to help the online travel agency improve a range of internal and customer-facing processes.

Will consumer demand for convenience transform the checked baggage experience?

PhocusWire·19 February 2019
Airlines in the United States collected $4.6 billion in checked baggage fees in 2017. That’s an impressive sum of money to have collected for something that was basically free a decade ago. But is it all good news for airlines? Maybe not.

China, part 3: The state of the startup ecosystem

PhocusWire·19 February 2019
This month train stations and highways around China are experiencing peak volume, as hundreds of millions of the country’s citizens travel to celebrate the Lunar New Year Spring Festival.

Home-sharing is ready to write its second chapter

PhocusWire·18 February 2019
Once considered a novel alternative to the traditional hotel room, home-sharing as a concept has very quickly come of age. Propelled by the pioneering efforts of Airbnb, the idea has evolved from a slapdash listing of spare bedrooms to a thriving multibillion-dollar industry, populated by a complex ecosystem of online travel agencies, property managers and real estate developers, among others.

Four notable trends and stories impacting the airline sector right now

PhocusWire·18 February 2019
According to a recent Phocuswright travel research report, U.S. airlines notched a second consecutive year of 5% revenue growth in 2018.

TourRadar works with Google Zoo for unusual multi-continent tour contest

PhocusWire·18 February 2019
Vienna, Austria-based TourRadar is trying a new marketing strategy to raise awareness of its services as an online travel agency for multiday tours.

Sounding Off: Cruise lines and concierges are like the mafia

PhocusWire·15 February 2019
"Some cruise lines and concierges are like the mafia." Quote from Douglas Quinby, co-founder and CEO of Arival, in an article on PhocusWire this week on the dirty truth about tours and activities.

Distributed ledger technology can bring rate parity to hotel distribution

PhocusWire·15 February 2019
The last few years have seen a steady rise in the impact of rate parity and onward distribution issues on hotelier’s bottom line.

STARTUP STAGE: Refundit automates VAT refund for travelers, retailers and governments

PhocusWire·15 February 2019
Refundit automates the VAT, or value-added tax, refund process for tourists visiting the European Union. Users can submit their VAT refund request through the Refundit app, even before they arrive at the airport and without having to stop at customs.

HIlton maintains focus on direct relationships as growth outstrips agency channels

PhocusWire·14 February 2019
Hilton's direct web channels are outstripping other distribution methods, according to figures shared by the company. Reporting earnings for Q4 and full-year 2018 at Hilton Worldwide, the hotel giant’s president and chief executive Chris Nassetta revealed web direct channels were growing at three times the rate of other channels.

Regulators vs. online travel agencies - a level playing field coming for hotels?

PhocusWire·14 February 2019
The announcement earlier this month that hotel booking sites are committing to changing their ways must be considered a small victory for hoteliers and travelers alike. It is the latest development in what often feels like a David vs. Goliath-scale tussle to own the direct booker.

Phocuswright Europe 2019 - sessions revealed, speaker line-up growing

PhocusWire·14 February 2019
This year's event in Amsterdam (May 15 and 16) is shaping up to be another important event for the digital travel industry.

GoEuro launches global expansion, unveils new company name

PhocusWire·14 February 2019
Berlin-based transport platform GoEuro is embarking on a global expansion strategy to add inventory and users in South America, Asia and the United States.

Business travelers happy with tech and human hybrid approaches to services

PhocusWire·13 February 2019
Business travelers are seeking a blend of digital solutions and human intervention, according to a report. The Travelport Digital Business Travelers Research 2019 reveals 57% are looking for “hybrid support” via Live Chat services.

TripAdvisor credits "reinvigorated" hotel segment, sees growth in experiences and restaurants during 2018

PhocusWire·13 February 2019
TripAdvisor’s total revenue rose 8% in the fourth quarter of 2018 to $346 million and grew 4% for the full year to $1.62 billion.

Virtuo revs up with EUR20M in funding for expansion of car rental app across Europe

PhocusWire·13 February 2019
Car-rental startup Virtuo has raised €20 million in Series B funding. Iris Capital, Raise Ventures and Balderton Capital all participated in the round for the Paris-based digital car-rental business.

Why customer data platforms hold immense potential for travel companies

PhocusWire·13 February 2019
A few years ago, nobody had heard of customer data platforms (CDPs). Now we are in peak hype cycle, and it seems lots of vendors want to ride the wave.

Older Chinese tourists catching up to millennials in use of mobile payments

PhocusWire·12 February 2019
Alipay is releasing preliminary findings of Chinese consumers’ mobile payment behavior while traveling overseas during last week’s Lunar New Year celebration. The data comes from the more than 40 markets where Alipay is accepted.


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