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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

The true cost of hotel brand participation online

PhocusWire·16 October 2018
As I’ve highlighted before, there’s a common misconception in our industry that brands are cheap and online travel agencies are expensive.

Common mistakes of startups entering travel

PhocusWire·16 October 2018
Startups angling to break into travel can't win without knowledge of the so-called travel funnel.

TravelPerk quickly adds $44M round, plans rapid expansion of business travel tech

PhocusWire·15 October 2018
TravelPerk has announced $44 million in Series C funding, just seven months after it attracted a $21 million round. The investment was led by Sweden-based Kinnevik with Yuri Milner and Tom Stafford also participating.

VIDEO: How digital changed it all for a Mexican boat tour operator

PhocusWire·15 October 2018
Typically, medium to large-size brands mostly have the profile and attract coverage in developments that happen in every corner of the travel industry.

Better metrics urged in corporate travel to improve the traveler experience

PhocusWire·15 October 2018
The travel management community is not taking full advantage of data available to measure the true return on investment of a business trip.

European organizations unite to stand up for short-term rentals

PhocusWire·15 October 2018
The short-term rental (STR) industry has been the target of finger pointing and bad press in recent years as the pressure on housing grows in cities.

The metasearch model, part 2: The transition to meta-book

PhocusWire·15 October 2018
Metasearch dates back to 1999, when both SideStep and FareChase launched as search engines that aggregated prices from other online sites.

In the green room at Phocuswright with... Jonne de Leeuw

PhocusWire·15 October 2018
In a series of interviews with executives participating at the event in Los Angeles in November, Phocuswire finds out what makes them tick.

QOTW: Something about a magician's tricks

PhocusWire·12 October 2018
The situation now, however, is that suppliers are getting distracted by the magic show and not paying enough attention to what is waiting for them if they take their eyes off the magician’s hands.

How to get smart with hotel distribution during the low season

PhocusWire·12 October 2018
Peaks and troughs are the perennial features of every hotelier’s annual revenue graph. This is unlikely to change.

Reimagining the airport model with a customer-focused, digital lens

PhocusWire·12 October 2018
The very nature of the aviation sector makes it an absolute necessity to have a long‐term view. It gives us the opportunity to track progress and reaffirm our approach each successive year.

VIDEO: Flytographer on the marriage between the Instagram generation and activities

PhocusWire·11 October 2018
There are some travel businesses that wouldn't have had the opportunity to exist less than a decade ago, such is the impact that technology and social behavior has had on the industry.

What's next for Google's foray into hotels?

PhocusWire·11 October 2018
Google's recent efforts to expand further into the online travel space could result in a pivotal change for the hospitality industry.

In the green room at Phocuswright with... Fred Lalonde

PhocusWire·11 October 2018
Fresh off a $100 million funding round, the CEO of the price prediction and booking app participates in a panel discussion on air travel at The Phocuswright Conference 2018.

NDC Exchange boosted by five new airlines

PhocusWire·11 October 2018
British Airways, Delta Air Lines and United Airlines are among carriers to sign up to the NDC Exchange platform.

Overcoming the many challenges to make blockchain work for airline distribution

PhocusWire·11 October 2018
Blockchain has been named as “the priority technology for future exploration” by airport and airline technology chiefs.

Xiaozhu raises nearly $300 million for home-share expansion, IoT tech development

PhocusWire·11 October 2018
Xiaozhu, the China-based home-sharing platform, has raised about $300 million in funding.

VIDEO: Autoura on an autonomous vehicle-led revolution in travel

PhocusWire·10 October 2018
The automotive industry is (finally) fully behind the idea of autonomous vehicles entering the market.

STARTUP STAGE: KeyoCoin helps independent travel companies through universal rewards program

PhocusWire·10 October 2018
KeyoCoin is a blockchain-based travel rewards cryptocurrecy and platform that aims to get independent travel businesses in front of consumers, as well as provide them with a rewards program. Consumers earn rewards by completing challenges and by booking tours, activities and accommodation via an app.

In The Big Chair - Chris Nassetta of Hilton

PhocusWire·10 October 2018
Prior to joining Hilton in 2007, Chris Nassetta was president and CEO of Host Hotels & Resorts. Hilton returned $1.1 billion to shareholders in 2017. Earlier this year it projected its 2018 full year net income will be between $802 and $837 million.

Expedia creates Google Assistant browse and book capability

PhocusWire· 9 October 2018
Expedia is expanding its voice technology integrations with a new “Expedia Action” on Google Assistant.

GeoSure uses real-time data to help women, LGBTQ travel safer

PhocusWire· 9 October 2018
As safety concerns amount among the global population at large, one app is aiming to make safety risk more transparent for travelers - particularly for women and the LGBTQ community.

TripAdvisor signals importance of tours and activities with TV ad launch

PhocusWire· 9 October 2018
TripAdvisor is trying a new strategy to encourage travelers to book tours and activities on its platform.

In the green room at Phocuswright with... David Holyoke

PhocusWire· 8 October 2018
s global head of Airbnb for Work, David Holyoke oversees the strategic direction and operation of the company's business travel vertical. He previously worked at Travel Leaders Corporate as well as American Airlines. At The Phocuswright Conference 2018, Holyoke will take part in an executive roundtable on corporate travel.

VIDEO: Context Travel on standing out with branded tours

PhocusWire· 8 October 2018
Well-backed online travel agencies often get a lot of the headlines - but brands such as Context Travel have been operating quietly and steadily in the background for years.

Shifts in European vacation rental as Hometogo acquires Casamundo and Wimdu closes

PhocusWire· 8 October 2018
Vacation rental metasearch specialist Hometogo buys Casamundo, with terms of the deal undisclosed.

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