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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

How Hotspot 2.0 Streamlines Guest Wi-Fi Access

Eleven Blog·25 April 2019
As the Wi-Fi industry continues to evolve and grow at a rapid pace, it is more important than ever for brands to think about Wi-Fi connectivity with a strategic focus on user experience and security. Hotspot 2.0 technology enables simple, seamless, and secure connectivity, while equipping enterprises with the right network infrastructure for the future.

Top 5 Hotel Wi-Fi Hurdles (and How to Overcome Them)

Eleven Blog·27 March 2019
Today, great Wi-Fi is about more than just connecting devices--it is about connecting people to your brand. People spend more than 50% of their time on Wi-Fi. Your guest network must be able to not only handle this growing traffic, but also to identify and engage your most loyal guests.

Top 8 Wi-Fi Predictions for 2019

Eleven Blog·28 January 2019
From 5G to Wi-Fi 6 to Hotspot 2.0, it can be hard to keep up with all of the advancements in wireless communication and networking. Below we outline our top 8 predictions for the Wi-Fi industry in 2019 and what technologies you really need to pay attention to and why.

The Evolution of Hotel Wi-Fi: From Cutting Edge to Commodity to Mission-Critical

Eleven Blog·11 December 2018
We have quickly become accustomed to the world at our fingertips. In just a decade, our habits and lives are forever changed-many of us no longer travel with maps, we can answer almost any question in mere seconds, and we can connect with people on the other side of the globe in an instant. Wi-Fi has also since become ubiquitous in hotels and other public spaces, in response to the expectation that we are connected always and everywhere. But for many reasons, the industry has not always been able to keep up with the demand for more and better Wi-Fi.

What We Learned About Managed Wi-Fi in the MDU/Multifamily Industry at OPTECH 2018

Eleven Blog· 6 December 2018
On a stormy mid-November morning in Orlando, the Eleven team arrived at the NMHC OPTECH Conference & Exposition in order to attend keynotes, learn at breakout sessions, and network with the top minds of the MDU/multifamily industry. As Eleven has been building a new solution for tenant Wi-Fi, industry events, like OPTECH, are a great place to learn more about the industry. Throughout the course of the three-day conference, our team soaked in as much information they could. Below we get a glimpse into the valuable insight that they gleaned and how the new ElevenOS MDU solution will be a catalytic force for network service providers in this industry.

Learnings from OPTECH 2018

Eleven Blog· 6 December 2018
On a stormy mid-November morning in Orlando, the Eleven team arrived at the NMHC OPTECH Conference & Exposition in order to attend keynotes, learn at breakout sessions, and network with the top minds of the MDU/multifamily industry. As Eleven has been building a new solution for tenant Wi-Fi, industry events, like OPTECH, are a great place to learn more about the industry. Throughout the course of the three-day conference, our team soaked in as much information they could. Below we get a glimpse into the valuable insight that they gleaned and how the new ElevenOS MDU solution will be a catalytic force for network service providers in this industry.

3 Terrifying Guest Wi-Fi Mistakes (and How to Avoid Them)

Eleven Blog·26 October 2018
Free Wi-Fi is still guests’ #1 most desired amenity and people spend more than 50% of their time on Wi-Fi, yet many hoteliers still struggle to deliver great guest connectivity. A guest network must be able to not only handle this growing traffic, but also to identify and engage your most loyal guests. Here are 3 of the most terrifying guest Wi-Fi mistakes.

3 Terrifying Guest Wi-Fi Mistakes & How to Avoid Them

Eleven Blog·26 October 2018
A modern horror story: You've been traveling for over 12 hours, you're tired, hungry and you still have some work to do before tomorrow. You check into your hotel room, open your laptop and...the Wi-Fi doesn't work. Dun, dun, dun!

6 Things We Learned at the 2018 HTNG Insight Summit

Eleven Blog· 5 October 2018
Last week, part of the Eleven team ventured down to Silicon Valley for the 2018 HTNG Insight Summit. It was a week of high-tech learnings and insightful conversations with industry leaders, so we rounded up our top six learnings to share with you.
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The History of Hotel Wi-Fi

Eleven Blog·26 June 2018
With the ubiquity of mobile and always-on connectivity, it's hard to believe it was less than 20 years ago that Wi-Fi was first available in homes and just over 10 years since the first iPhone came out. When Eleven first started in 2002, the Wi-Fi brand had just come out and hotel Internet was still almost all wired. To see how far we've really come, it's interesting to look back at the history of Wi-Fi.
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A Hierarchy of Connectivity Needs: Five Steps to Better Guest Wi-Fi

Eleven Blog·29 May 2018
People today expect to be connected always and everywhere; sometimes it's hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow's hierarchy of needs, the most basic needs start at the bottom, and you can't get to the next level without a strong foundation.

The Hierarchy of Connectivity--From Wi-Fi to Loyalty

Eleven Blog·29 May 2018
People today expect to be connected always and everywhere; sometimes it's hard to believe that there was a world before smartphones and Wi-Fi. In the time since Wi-Fi became ubiquitous in hotels, apartments, and public spaces, it has fueled the evolution of connectivity in a lot of ways. Just like Maslow's hierarchy of needs, the most basic needs start at the bottom, and you can't get to the next level without a strong foundation.
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5 Tips for More Secure Passwords

Eleven Blog·21 May 2018
Thanks to the impending deadline for the European Union's GDPR (General Data Protection Regulation), online security has been getting a lot of attention of late. We think it's also a great excuse to do some spring password cleanup. Creating a secure password shouldn't be difficult.
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6 Things We Learned About Wi-Fi Strategy at HT-NEXT

Eleven Blog·22 March 2018
Last week some of our team members joined hospitality's brightest minds to talk technology at the HT-NEXT conference in San Diego. We engaged in meaningful conversations, attended informative sessions, and came home with several great insights about how hotel brands develop their Wi-Fi strategy for today—and tomorrow.
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How to Improve Hotel Wi-Fi Security with Passpoint (a.k.a. Hotspot 2.0)

Eleven Blog·16 March 2018
Security wheel Spring Breakers Beware! Much ado has been made about hotel Wi-Fi security since a recent report from the Today Show showed just how easy it is for hackers to tap guests' personal information via hotel Wi-Fi. Unsuspecting sunbathers naively connect poolside only to learn a nefarious hacker has secretly duped them into authenticating on to a fake Wi-Fi network that closely resembles the hotel's.
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One Brilliant Way to Improve Hotel Wi-Fi Security

Eleven Blog·16 March 2018
Spring Breakers Beware! Much ado has been made about hotel Wi-Fi security since a recent report from the Today Show showed just how easy it is for hackers to tap guests’ personal information via hotel Wi-Fi. Unsuspecting sunbathers naively connect poolside only to learn a nefarious hacker has secretly duped them into authenticating on to a fake Wi-Fi network that closely resembles the hotel’s.
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2018 Hotel Connectivity Predictions

Eleven Blog·17 January 2018
As a follow-up to our recent article in Hospitality Upgrade, “The Future of Hotel Wi-Fi”, we have pulled together our insights plus thoughts from some of the industry’s best and brightest to present you with our top six predictions for hotel connectivity in 2018.
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6 Key Wi-Fi Insights from HT-NEXT 2017

Eleven Blog·25 April 2017
Last week, several of our team members attended the HT-NEXT event in Orlando—a first-time collaboration of HTNG North America and Hotel Technology Forum. The event brought together hospitality technology thought leaders and included information from the Central Authentication workgroup presented by our very own VP of Product, Eric Sullender. When our team came home from the conference, the office was a buzz with all the exciting discussions, learnings and sessions, so we wanted to share our key insights as they relate to the future of guest Wi-Fi.
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Top Seven Hotel Wi-Fi Predictions for 2017

Eleven Blog·28 February 2017
Ten years ago, if you looked to the future of hospitality technology, you probably would have never guessed that Wi-Fi would be at the core of guest engagement. As guest experiences rely more on mobile, hotel brands can leverage Wi-Fi authentication to identify loyal guests and reward them with a homelike experience that lets them create the personalized stay they they truly want. From streaming their own content to the in-room TV to controlling the room temperature and lighting to receiving location-based offers around the hotel, the Internet of Things (IoT) will be in full swing in 2017. Your Wi-Fi network is mission critical to enabling these connected experiences and building brand loyalty.
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6 Steps to More Lovable Guest Wi-Fi

Eleven Blog·14 February 2017
When you think of the perfect guest Wi-Fi experience, what words would you use to describe it? Fast? Automatic? Reliable? Easy? One thing these all have in common is they make the guest Wi-Fi experience lovable; a delightful experience that guests will come back for. It's not an adjective we commonly think of when it comes to Wi-Fi, but as the #1 demanded amenity, shouldn't it be our goal? To make guest Wi-Fi more lovable rather than cumbersome, confusing, or frustrating? In this post we explore six ways to get there.
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Cast Your Vote for the Best Wi-Fi Login Method

Eleven Blog· 8 November 2016
Happy Election Day! Americans: we urge you to make sure you make your voice is heard: find your closest polling place here. In the spirit of democracy, we'd like to poll our readers on their preferred method to login to a public Wi-Fi network. There are numerous ways to login, or authenticate, guests onto a network at hotels, retail stores, and other venues. We call that the Authentication Spectrum. From a user perspective, the primary ways to login are:
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How to Bring Your Wi-Fi Back to Life

Eleven Blog·27 October 2016
This Halloween, be sure to offer more Wi-Fi treats than tricks. Hotel brands work tirelessly to deliver 5-star experiences across all their properties. When guests expectations match what is provided, they are more likely to come back again and again. Wi-Fi is no exception. Guests want to stay seamlessly connected across all their devices. However, this can be tricky when your Wi-Fi network is stitched together like Frankenstein's monster.
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Automatic Wi-Fi Authentication, Explained

Eleven Blog·21 October 2016
There are two primary ways to address guest demand for seamless, automatic connection to hotel Wi-Fi: Mac re-authentication and Passpoint. In this post we will explain how the technology works and the benefits and challenges of each.
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What is Automatic Wi-Fi Authentication?

Eleven Blog·21 October 2016
There are two primary ways to address guest demand for seamless, automatic connection to hotel Wi-Fi: Mac re-authentication and Passpoint. In this post we will explain how the technology works and the benefits and challenges of each.
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Top 5 Guest Wi-Fi Concerns

Eleven Blog· 8 September 2016
Do your TripAdvisor reviews include complaints about your Wi-Fi? Ever wonder why? We’ve outlined the top 5 concerns guests have about Wi-Fi when they are planning a hotel stay. The more you tailor the Wi-Fi experience at your property to avoid these concerns – the happier and more loyal your guests will be!
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8 Ways to Take it to Eleven at HITEC 2016

Eleven Blog·21 June 2016
HITEC 2016 is here! You couldn’t ask for a better spot for the largest hospitality technology show of the year than New Orleans. We’re looking forward to the week of innovation, fun, and connecting with friends, new and old! Looking to meet up and learn more about our central authentication platform? Here are 8 great ways to connect with us in NOLA:

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