• Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

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    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

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    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

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Can your hotel capitalise on the six megatrends changing the LATAM hotel market?

SiteMinder Blog·21 February 2018
Travellers from each region around the world cannot be marketed or sold to in the same way. Every demographic has unique preferences, predispositions, and expectations of brands. It’s imperative you understand these personal requirements and tailor your offers to better attract the particular market your hotel is targeting.
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New study finds hoteliers fear robot-run future yet believe AI is key to guest personalisation

SiteMinder Blog·20 February 2018
A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by robots, they believe artificial intelligence (AI) may be the key to delivering a highly-personalised guest experience. This finding was brought to light at a thought leader breakfast held during World Travel Market London in November, and during a December webinar, where leading hoteliers conceded that although robots could never replace genuine hospitality, they can decipher big data to learn about guests faster than humans.
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AI Meets Human Hospitality: Who will run our hotels in 25 years - humans or robots?

SiteMinder Blog·20 February 2018
A thought-leaders breakfast, hosted by IDeaS Revenue Solutions and SiteMinder, was held during World Travel Market (WTM) London on 7th November 2017 and involved an interactive workshop run by Monica Or, founder of Star Quality Hospitality Consultancy. The audience, consisting of hoteliers from some of Europe’s most renowned hotel brands, shared ideas and viewpoints as to who would run our hotels in 25 years – humans or robots? Live polls and surveys were carried out to collate and rank those ideas.
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Travel Industry Predictions in 2018: Who got it right?

SiteMinder Blog·20 February 2018
As every new year begins, it’s inevitable a fresh wave of trends, or predicted trends at least, come with it. This is the case with most industries – but none more so than the travel world. Given it’s such a dynamic space, encompassing many different businesses and products, the travel industry is ripe with forecasts for the year ahead. But how many are truly accurate? Across the Internet you’ll find countless lists determining what hoteliers and hospitality businesses should look out for in the next 12 months. Some of them are obvious, some are brave, and some are questionable. Here the five travel and hotel predictions we found most interesting and our take on them.
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Al Cielo Bacalar increases direct bookings and web exposure with Canvas

SiteMinder Blog·19 February 2018
Nestled in the southeastern portion of Mexico on the shores of Lake Bacalar is Al Cielo Bacalar, an intimate 14-room boutique hotel that allows its guests to bask in the beauty and luxury of the Quintana Roo region. Hotel owner Andrew Olavarrieta has been welcoming visitors to his property for 14 years, but only recently launched a personalised website that truly allows him to grow his brand and improve his hotel’s exposure in the industry.
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8 things we learned from the top 15 online booking channels for hotels

SiteMinder Blog·15 February 2018
2017 was a strong year for tourism. Figures from the United Nations’ World Tourism Organisation (UNWTO) show a 7% increase in international tourist arrivals – a result they called “remarkable” because it’s the strongest growth recorded in seven years. And this achievement was a truly global effort.
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How to become a better hotel manager: Tips, tricks, and advice

SiteMinder Blog·14 February 2018
A lot of effort goes into making a hotel successful, and much of that responsibility falls into the lap of the hotel manager. Regardless of the size or location of a hotel, the hotel manager needs to work cohesively with other team members to get the job done. If you manage a hotel, you are probably always seeking advice on ways that you can improve your skills and become a better manager. We have compiled some tips and tricks to help you better manage a hotel and improve the operations at your property.
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The resources your hotel can use to improve business right now

SiteMinder Blog·14 February 2018
It’s no secret how intensely competitive the travel industry is in any field (including ours!), so any tips, tricks, or new resources should be taken seriously. Improving a business requires a constant level of analysis, evaluation, and strategy development. As a hotelier, the essential time you devote to guests may restrict how much you can spend researching new ways to run your hotel, or new features to implement. Here’s our list of diverse resources you should keep front of mind when trying to learn new business strategies.
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Building a killer hotel brand: 4 examples of hotels owning their identity

SiteMinder Blog·12 February 2018
Building a strong a brand for your hotel is really no different to establishing good relationships with people on a personal level. If you bore them, or lie to them, you’re going to lose friends very quickly. Of course, it gets a lot more complicated than that (as we all know) but by being engaging, consistent, authentic, and exciting a hotel brand can create a positive and lasting reputation. The end goal of building a strong hotel brand is an instant affinity and familiarity from travellers when they hear your hotel’s name. You want them to not only easily recall your image and logo, but also get an immediate sense of what a stay is like at your hotel and the experience they can expect to have. Their need to research will be reduced by your existing legacy. This is created in many different ways, usually over a long period of time.
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Airbnb launches global hotel technology partnership to support boutique hotels, bed and breakfasts

SiteMinder Blog· 7 February 2018
Airbnb today launched its first global hotel technology partnership with SiteMinder, the leading cloud platform for hotels to attract and book guests across the globe. Under the new partnership, traditional hospitality businesses that use SiteMinder and meet Airbnb’s hospitality standards can quickly and seamlessly list rooms on the platform. The new technology developed jointly by the two companies will now make it possible for hotels to connect booking information to their existing management system in real-time.
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Will your hotel capture the record number of tourists visiting the UK in 2018?

SiteMinder Blog· 7 February 2018
The travel industry is seemingly very hard to put into a recession. In fact it’s extremely difficult to even slow down growth, which is great news for hotels and other hospitality businesses. Following a record year in 2017, the UK is set to produce an even better result this year. Here are the figures along with some tips on what you can do at your hotel to capture as many bookings as possible.
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How to stop your hotel marketing strategies becoming stale

SiteMinder Blog· 6 February 2018
There are some proven hotel marketing strategies that can always be relied upon to deliver results, but in today’s age of digital media it’s important to constantly rotate new techniques into your hotel advertising campaigns. Here are a few ways you can strike a healthy balance within your own marketing strategies so you can keep the guests flooding through your doors.
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What do guests say about the 10 most high-tech hotels in the world?

SiteMinder Blog· 5 February 2018
Some hotels manage to get a step ahead, delivering guests superior luxury or innovation – and sometimes both! With the progress of technology accelerating rapidly, many guests demand and expect the very latest the digital world has to offer. Let’s take a look at some of the most impressive properties already using awe-inspiring features to wow their guests.
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Hotel industry statistics you might have missed in January

SiteMinder Blog· 1 February 2018
There’s too much happening in the hospitality industry for hoteliers to keep up every month. Catch up on stats you might have missed in January…
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What's on with SiteMinder: Your February events guide

SiteMinder Blog·31 January 2018
There’s always plenty of ways to get involved with SiteMinder, wherever you are in the world. Here’s what’s on this month in February…
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5 hotel website designs to inspire you in 2018

SiteMinder Blog·30 January 2018
A well-designed hotel website plays a pivotal role in a hotel’s ability to attract the most motivated hotel guests. Travellers are becoming increasingly tech-savvy, as they spend more time researching hotels on their own and finalising their bookings from the mobile devices. The best hotel websites provide travellers with visual as well as social proof of the guest experience, and they make it as convenient as possible for guests to book directly.
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Latin American hospitality school partners with SiteMinder to support the careers of future hoteliers

SiteMinder Blog·25 January 2018
Tourism and hospitality students of Duoc UC in Chile now have the opportunity to learn about technology that can support their future careers running a hotel, thanks to the college’s partnership with the global hotel industry’s leading cloud platform, SiteMinder. As part of their education, the group of third-year students recently learnt from SiteMinder about the various technologies available to run a hotel business more efficiently – and Duoc UC’s professor says the course is likely to run again later this year.

How changes to Facebook's newsfeed will impact your hotel's social media plans

SiteMinder Blog·24 January 2018
By now you’ve probably heard that Facebook is, once again, changing the way it builds its algorithms and prioritises newsfeed content. It’s a move that has the potential to significantly impact small businesses such as independent hotels and bed and breakfasts. If you’re still unaware, all will be explained here – as well as what you can do to adapt to the new social environment.
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The multi-generational trends of Asia-Pacific travellers

SiteMinder Blog·23 January 2018
A recent report from Expedia Media Solutions has examined the trends of travellers from China, Japan, and Australia to discover their preferences and the travel behaviour of different generations. A large amount of data was analysed, producing some strong general conclusions, but also revealing certain distinct contrasts between nations and generations. Here are the most interesting findings.
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5 of the best must-watch marketing tutorial videos for hotel managers

SiteMinder Blog·22 January 2018
Marketing your hotel to attract more attention from travellers and convert as many bookings as possible is something that is likely to play on your mind every day while you work. With so many factors at play in marketing a hotel business, it can not only be hard to understand some of the concepts but also very time consuming to research and learn what your best options are. Nethertheless it has to be done if you want to run a profitable property. This is why watching video tutorials can highly effective. Often, you can find YouTube videos that are quick and simple, either giving you a good general overview of an entire marketing plan or a concise definition and discussion of a particular topic. Here are five videos that are 10 minutes or less that we think you’ll find useful:
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Century-old German hotel increases direct bookings by 18% with SiteMinder

SiteMinder Blog·21 January 2018
Travellers who are visiting Wertingen, Germany, and are searching for an authentic Bavarian experience know they should look no further than the Hotel & Gasthof zum Hirsch. With 36 rooms available, this boutique hotel has been welcoming guests from around the world for more than 128 years.
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Hotel general managers reveal their key strategies amid huge workloads

SiteMinder Blog·21 January 2018
The general manager (GM) of a hotel is largely responsible for the success of the business. Essentially, the buck stops with them. They are who staff and guests turn to for guidance or answers and who hotel owners depend on to drive bookings and revenue.
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Ask the Hotel Experts: How can hotel staff master the basics of revenue management?

SiteMinder Blog·18 January 2018
Revenue management is a fundamental concept for any business. To remain sustainable you have to produce revenue equal to or above your expenditure. Ideally, your revenue will be managed in a way that allows you to turn a tidy profit each year.
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Why digital media is so important for increasing your hotel sales

SiteMinder Blog·17 January 2018
Digital media is quickly becoming the only viable way for hotels to sell their rooms. Physical advertising, in almost every market, is losing its ability to make a meaningful impact on customers such is the emphasis on digital connection today.
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How to successfully manage a hotel

SiteMinder Blog·16 January 2018
There are many factors that contribute to a successful hotel — from the location of the hotel, to the popularity of the destination, the hotel facilities and finally the staff that works at a hotel. However, hotel management does play a critical, and unique, role in the overall success of a property. Managing a hotel successfully requires a manager to have a certain set of traits and skills as well as knowledge and experience.
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State of the Nation 2018: How big is the opportunity for hotel bookings in Spain?

SiteMinder Blog·16 January 2018
Spain is a country prospering from its good climate and affordable gastronomy experiences. 2018 looks to be no exception and the statistics within this downloadable guide back up this good news story.

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