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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Ryanair and SiteMinder partnership takes off for European hotels

SiteMinder Blog·17 January 2019
Ryanair, Europe’s No.1 airline, and SiteMinder, the global hotel industry’s leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.

The elusive business traveller: The definitive guide to the attracting, delighting and retaining corporate hotel guests

SiteMinder Blog·16 January 2019
If your hotel is located in or near any sizeable city across the globe, the chances are business travellers will come across your property’s website, online travel agent profile, social media page, and more as they conduct their accommodation research.

Q Apartments enhances hotel management with SiteMinder solutions

SiteMinder Blog·11 December 2018
The iconic Q Apartments is a Danish company, which embarked on a strong expansion of its global presence a few years ago. This expansion has placed its headquarters in London, UK, and brought a solid presence to Brazil, requiring a greater focus on hotel management.

OpenKey partners with SiteMinder to bring automated mobile key to the masses

SiteMinder Blog·11 December 2018
OpenKey, the industry standard for universal mobile key in hotels, today announces it has partnered with the global hotel industry’s leading guest acquisition platform, SiteMinder, to make the delivery of mobile keys automated, faster and more widely available to hotel properties worldwide. Together, the leading tech giants will reach more than 160 countries where their platforms are currently active.

Where will hotel guests in Europe travel to in 2019?

SiteMinder Blog· 7 December 2018
New years are typically accompanied by new traveller trends as people endeavour to reassess what they want to achieve in their life. This often sees societal shifts that mean some destinations experience a new lease of life as tourist destinations.

How to boost meeting room bookings at your hotel

SiteMinder Blog· 5 December 2018
If corporate travellers are coming to your destination, then a demand exists for meeting facilities. Yet at most hotels, meeting rooms are not booked to their full potential. To maximise on your investment in corporate facilities and meetings rooms, you need to get more business guests booking at your hotel.

Hotel industry statistics you might have missed last month

SiteMinder Blog· 4 December 2018
In the hotel and travel industry there are countless news stories, reports, surveys, and insights being released each month. For someone trying to run or work in a hotel, it’s impossible to keep up.

Hotel Chain Watch: What's new with the big players in November?

SiteMinder Blog·30 November 2018
It’s always important to know what the best in the business are up to. When it comes to hotels, the most dominant brands are always innovating and announcing exciting news.

Where will hotel guests in Asia travel to in 2019?

SiteMinder Blog·27 November 2018
Every year brings new trends and new opportunities for global hoteliers, often changing their fortunes very quickly. Just like clothes, music, and art, certain destinations can go in and out of style – and in again – over time. Travellers discover a new ‘it’ destination or follow gradual societal shifts and all of a sudden some places are more popular than ever while others are wondering why results have dipped.

Connecting with hotel customers: Best practices to live by

SiteMinder Blog·22 November 2018
A successful hotel business is one that build trust within travellers and clearly outlines what the customers will expect – and delivers every time. Only then will guests become loyal, repeat customers.

10 mistakes that may sabotage your hotel business

SiteMinder Blog·22 November 2018
Everyone, by virtue of being human, makes mistakes. Some mistakes have worse consequences than others and depending on the industry, backlash can range from minor to cataclysmic. The type of mistake you make will also have an impact on this. Did it just affect you, or did it also affect your customers?

Where will hotel guests in the United States travel to in 2019?

SiteMinder Blog·21 November 2018
Each year new travel trends emerge that can change the fortunes of global hoteliers very quickly. Just like clothes, music, and art, certain destinations can go in and out of style – and in again – over time. Travellers discover a new ‘it’ destination or follow gradual societal shifts and all of a sudden some places are more popular than ever while others are wondering why results have dipped.

Overheard in the hotel industry: 5 key quotes from the world of travel

SiteMinder Blog·14 November 2018
The travel world is made up of industries within industries, with so much happening in the realms of tech development, guest demographics, marketing and sales innovations, digital strategies and much more.

The questions you need to ask your hotel tech provider

SiteMinder Blog·13 November 2018
Selecting the right hotel technology is critical, particularly in a world where consumers are relying more heavily on their devices with each passing day. An investment this important to your overall success as a hotel operator requires you to do some research.

Chief French hotel management system VEGA joins SiteMinder's network

SiteMinder Blog·12 November 2018
As EquipHotel Paris, one of the most important trade shows in France, gets underway, SiteMinder announces it has secured a partnership with one of France’s leading provider of property management systems (PMSs), Groupe QuatuHoRe, to further cement its position as the global hotel industry’s leading guest acquisition and connectivity platform. The partnership will provide the more than 2,000 properties and about 10,000 hotelier daily users of Groupe QuatuHoRe’s VEGA PMS with access to SiteMinder’s vast network of distribution channels to maximise their visibility online and ability to win guests from around the world.

Patented hotel rooms: Inside two of the world's most exciting

SiteMinder Blog· 7 November 2018
A standard issue hotel room usually includes (rather crucially) a bed, a TV, guest bathrobes and slippers, a phone, a hairdryer and, increasingly, free wifi. Throw in a copy of The Bible tucked away in the bedside table and there’s not much missing from this regular hotel room description.

What's on with SiteMinder: Your November 2018 events guide

SiteMinder Blog· 5 November 2018
There's always plenty of ways to get involved with SiteMinder, wherever you are in the world. Here's what events are on this month in November.

SiteMinder's TrendTracker: Hotel news and stats you might have missed in October

SiteMinder Blog· 5 November 2018
So much happens every month in the hotel, travel, and hospitality industries that it's extremely hard to keep up. SiteMinder's TrendTracker is here to keep you up-to-date with the most interesting stats and facts from the previous month.

Tourism shortcomings: SiteMinder's new head of France invites hotels to "sell their destination"

SiteMinder Blog· 5 November 2018
The new head of France at SiteMinder, the global hotel industry’s leading guest acquisition platform, is inviting hotels to help distribute tourism more evenly across the country by using technology to “sell their destination”. Antoine Aubrun, a Bordeaux-native and travel passionate, says a wider adoption of hotel marketing technology could be pivotal in avoiding overtourism from arising in popular hot spots and driving tourists to rural areas where they are needed most.

20 global travel stats you may not know: A guide to why they're important for your hotel

SiteMinder Blog· 2 November 2018
Even localised trends can grow to have impacts around the world. It's important for hoteliers to always be aware of market trends, traveller movements, and industry statistics.

Top 6 hotel technology trends for 2019: What opportunities exist for your business?

SiteMinder Blog· 2 November 2018
Being aware of trends and understanding the opportunities they provide is vital for any hotel business that wants to stay competitive within the current state of the industry. With so much evolution, each new year is exciting for the potential it holds.

Is your hotel encouraging staff gender equality?

SiteMinder Blog· 1 November 2018
In the last several decades, the business world has come a long way when it comes to gender equality. While there are more women in the work force, there’s still a lot of work to be done to achieve true gender equality. The hospitality industry has made strides, but is your hotel where it needs to be? What can you do to encourage gender equality among your hotel staff?

What are the requirements for a hotel reservations system?

SiteMinder Blog·31 October 2018
A hotel reservations system is an extremely valuable piece of technology for your hotel, should you choose to install it.

TrustYou becomes 100th hotel technology brand to embrace SiteMinder Exchange

SiteMinder Blog·31 October 2018
The world’s largest guest feedback platform, TrustYou, has become the 100th hotel technology provider to sign up for SiteMinder Exchange, a powerfully-simple solution launched in June by the global hotel industry’s leading guest acquisition platform, SiteMinder to solve the connectivity problem for hotel property management systems (PMSs) and hotel applications.

The generational divide between business travellers: Where can your hotel capitalise?

SiteMinder Blog·30 October 2018
With obvious differences in lifestyle choices between young and older generations, it’s only natural for these to flow over into travel choices. Research shows some clear divides between the habits and preferences of millennials compared to baby boomers and Generation X, especially when it comes to business travellers.

5 of the world's best hotel restaurants (and why guests love them)

SiteMinder Blog·25 October 2018
They say food brings people together and research from Oxford University recently confirmed that communal eating “…increases social bonding and feelings of wellbeing, and enhances one’s sense of contentedness and embedding within the community”.


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