• What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Research finds 'guest personalisation and strong brand' key for hotel success

SiteMinder Blog·23 May 2018
A new report from SiteMinder has revealed the key focuses and drivers of success for hoteliers across the globe.
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Global Hotel Business Index 2018: What's the view on the guest booking experience and achieving success?

SiteMinder Blog·23 May 2018
Welcome to SiteMinder’s Global Hotel Business Index 2018 cheat sheet – ‘What’s the view on the guest booking experience and achieving success?’ – a look at how global hoteliers are concentrating on understanding global travellers and driving future success.
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Global Hotel Business Index 2018: What's the view on hotel budgets and business strategy?

SiteMinder Blog·23 May 2018
Welcome to SiteMinder’s Global Hotel Business Index 2018 cheat sheet – ‘What’s the view on hotel budgets and business strategy?’ – a look at how global hoteliers are prioritising budget and making long-term decisions at their hotel.
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11 things every good hotel marketer should be doing to stay ahead

SiteMinder Blog·23 May 2018
The fact that old sayings are still remembered is probably a sign they ring true. One that comes to mind is “practice makes perfect”. Another is “from little things, big things grow”.
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Global Hotel Business Index 2018: What's the view on room distribution and hotel tech trends

SiteMinder Blog·22 May 2018
Welcome to SiteMinder’s Global Hotel Business Index 2018 cheat sheet – ‘What’s the view on room distribution and hotel tech trends?’ – a look at how global hoteliers are taking a strategic and positive approach to the way they tackle distribution and technology adoption at their properties.
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eDream Hotels strengthens offering to hotels, launches connectivity with SiteMinder

SiteMinder Blog·22 May 2018
eDream Hotels today announces an integration partnership with the global hotel industry’s leading cloud platform, SiteMinder, to enable hotels to more seamlessly attract and book guests online. Under the new partnership, hotels using both the eDream BOOKING engine and SiteMinder’s distribution technology can manage their availability and rates in real-time between their hotel management system and their Brand.com website.
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State of the Nation 2018: How big is the opportunity for hotel bookings in France?

SiteMinder Blog·22 May 2018
France benefits from its strong transport infrastructure and Paris is one of the top tourist destinations in the world and has some of the leading tourist attractions backed by the national tourism board which benefited from additional funding in 2017. Its story is one of growth and diversity.
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New findings: Snapchat falls off the social media radar for global hotels

SiteMinder Blog·17 May 2018
SiteMinder recently published its Global Hotel Business Index for 2018. The report took an in-depth look at the key drivers of success for hoteliers across the world.
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Hoteliers remain in a 'holding stage' assessing the best tech trends

SiteMinder Blog·17 May 2018
A new report from SiteMinder has revealed the key focuses and drivers of success for hoteliers across the globe.
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10 smart ways your hotel can cut costs and maximise profits

SiteMinder Blog·16 May 2018
It’s a truism that a lot of small improvements can smooth the edges of a greater strategy and provide major results. At your hotel, you don’t always need to be thinking of the next big plan to drive revenue and deliver increased profits for the business.
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Head of France at SiteMinder alerts hotels: 'direct bookings are slowing'

SiteMinder Blog·15 May 2018
The head of France at SiteMinder, the global hotel industry’s leading cloud platform, is alerting the country’s hotels to a slowing growth rate of direct online bookings. Clemens Fisch, a travel industry expert who has led SiteMinder’s French and DACH regions since 2017, says the deceleration exposes French hotels to a future of distant relationships with their guests and guest experiences that are lacking in personalisation.
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What hotels need to know about launching a book direct campaign

SiteMinder Blog·14 May 2018
An eternal conversation hoteliers have with themselves is around the effectiveness of direct bookings vs OTA bookings. Is the balance right for their hotel? If an increase in direct bookings is the goal, how can it best be achieved and how many resources will be required to do it?
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State of the Nation 2018: How big is the opportunity for hotel bookings in Costa Rica?

SiteMinder Blog·14 May 2018
Costa Rica maintains its strong brand presence in the global tourism market, largely due to its wealth of eco and cultural offerings, in addition to its well-developed tourism infrastructure. As a result, Costa Rica as a vacation destination that appeals to a wide range of travellers. Tourism also benefits from Costa Rica’s safe and stable reputation compared to other countries in the region and 2018 looks set to be a true success story for the country.
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State of the Nation 2018: How big is the opportunity for hotel bookings in Mexico?

SiteMinder Blog·14 May 2018
Interest of international travellers in Mexico continued to grow in 2017, and the country has been climbing positions every year in the global tourism ranking to be amongst the top 10 most visited countries – a good recovery after the fall in 2012 to the 13th position. Arrivals from Latin America such as Costa Rica, Brazil and Chile show among the fastest growth rates, despite US and Canada being by far the main source markets.
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State of the Nation 2018: How big is the opportunity for hotel bookings in Colombia?

SiteMinder Blog·14 May 2018
Colombia has been becoming a country on itineraries for tourists around the world, standing out as an interesting country to visit for leisure or business reasons. The remarkable diversity of its nature, culture, ethnic groups and territory makes it a destination where in a single trip, tourists can have different experiences related to biodiversity, the customs of every region and a wide selection of fairs and festivals, according to the timing of the visit.
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State of the Nation 2018: How big is the opportunity for hotel bookings in Portugal?

SiteMinder Blog·14 May 2018
Portugal’s tourism industry tells us a great story. The country has experienced a good recovery from the economic crisis driven in large by the tourism sector. Analysts describe Portugal’s travel industry as “…one of the major components pushing GDP growth”.
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State of the Nation 2018: How big is the opportunity for hotel bookings in Brazil?

SiteMinder Blog·14 May 2018
FacebookTwitterGoogle+LinkedInEmail Brazil offers world-famous, diverse landmarks and events, including Christ the Redeemer, Carnival, the city of Ouro Preto, the Amazon River and the Iguaçu Falls. These must-see destinations combine to make Brazil an appealing international choice for travellers.
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11 simple reminders for connecting with your hotel guests emotionally

SiteMinder Blog·10 May 2018
While a satisfied guest may be neutrally pleased with their experience at your hotel, that doesn’t mean they’ll return. If they don’t feel connected to your brand, they could still be ruled by price, location or facilities next time they choose to book a stay.
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Hoteliers admit finding new ways to manage revenue is their biggest challenge

SiteMinder Blog· 9 May 2018
A new report from SiteMinder has given insight into the key drivers of success for global hoteliers. In its annual global survey, SiteMinder asked hoteliers, from both independents and groups, in all regions around the world to evaluate their priorities, challenges, strategies, and sentiments on everything from distribution plans, budgeting, staff hiring, technology adoption and of course, future success.
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South Africa's top low-cost airline to grow travel packages with SiteMinder

SiteMinder Blog· 9 May 2018
South Africa’s largest low-cost airline and operator of the South African arm of British Airways, Comair Travel (JSE: COM), has set its sights on growing its dynamic package offering for domestic travellers. The company has partnered with SiteMinder, the global hotel industry’s leading cloud platform, to provide a direct connection for SiteMinder’s 30,000 hotel customers and expand package options to complement the more than one million flight, car rental and accommodation bookings made through Comair’s online platforms each year.
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Business travellers are interested in purchasing more from hotels: Here's what to promote to them

SiteMinder Blog· 8 May 2018
If your hotel is in a position to attract business travellers, they could prove to be your most lucrative market, according to new research. Findings from iSeatz and Phocuswright revealed that business travellers – who make up 31% of the US market – travel more frequently, consume more travel related products, and are more loyal than their counterpart leisure travellers.
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What it really means to provide the best customer service at your hotel

SiteMinder Blog· 7 May 2018
Did you know that for 25% of travellers it takes just one bad experience to swear off a hotel brand and find an alternative. This shows that a lot of people will only stand to have their trust broken once, and are not liable to provide many second chances. It’s not a surprise that guests have high expectations – and they continue to rise – but it is concerning for hoteliers, who are trying hard to generate long-term customers.
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Hotel industry statistics you might have missed in April

SiteMinder Blog· 3 May 2018
There’s too much happening in the hospitality industry for hoteliers to keep up every month. Catch up on stats you might have missed in April
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How you can make sure your hotel marketing is GDPR compliant

SiteMinder Blog· 2 May 2018
The General Data Protection Regulation (GDPR) is just around the corner now, with the law to be introduced on 25th May 2018. It’s being implemented to strengthen and unify data protection in the European Union (EU) and could directly affect your hotel. The GDPR will give control back to citizens and residents over their personal data and aims to simplify the regulatory environment for international business.
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Guest-facing technology 'not a budget priority' for global hotels

SiteMinder Blog· 2 May 2018
A new report from SiteMinder has revealed the key focuses and drivers of success for hoteliers across the globe. SiteMinder surveyed hoteliers, from independents and groups, in all regions to evaluate their priorities, challenges, strategies, and sentiments on everything from distribution plans, budgeting, staff hiring, technology adoption and of course, future success. Chapter two of ‘SiteMinder’s Global Hotel Business Index 2018: What are the key drivers on a hotelier’s path to success?’ asked hoteliers to indicate what their top three priorities for distributing budget would be in 2018.
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From Planning to Staying: The digital habits of guests during their hotel booking journey

SiteMinder Blog·27 April 2018
Global travellers traverse an entire journey online before they arrive at your hotel. A report called ‘The Global Digital Traveller Research‘ explores the details – and here are 17 statistics you should know about the digital booking habits of your hotel guests.

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