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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Data Privacy and GDPR - Not Just a Problem for European Hotels

SMS Blog·29 March 2018
GDPR stands for General Data Protection Regulations which go into effect on May 25, 2018 and regulate how companies can use the personal data of European Union citizens.
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Eight Tech Support Factors to Consider when Choosing a PMS

SMS Blog·26 February 2018
When choosing a new property management system for your hotel or resort, you may be focused on functionality or deciding between cloud-based, hosted or on-premise systems. You may be weighing the advantages and disadvantages of all-in-one systems vs. best-of-breed integrations. However, to ensure a successful deployment and a long and fruitful partnership, evaluating PMS vendors by the application support they provide should be at the top of your list of considerations.
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Adding On to Spa Services Adds Up to Satisfied Guests

SMS Blog· 9 January 2018
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.
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Free Workbook Download - Spa Customer Retention Plan

SMS Blog· 5 December 2017
Building great customer loyalty takes a detailed and specific customer retention plan. We’ve heard from Spa Directors around the world that setting a customer retention plan and increasing customer loyalty is one of their top priorities for 2018. Check out our earlier article about the different steps of building a spa customer retention plan. Now we want to give you a free downloadable workbook that you can use as a template to execute this strategy at your spa.
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Five Myths About Property Management System Integrations

SMS Blog·18 October 2017
Integration is a hot button topic in the hospitality world. New systems and opportunities appear each day, while longstanding PMS and CRS providers work furiously to integrate with the latest additions to the hospitality technology landscape. The situation can be frustrating for both the hotelier and the PMS provider. However, everyone has the same goal to ensure that hotel and resort systems communicate effectively. Let’s dispel these five common myths about PMS and integration.
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Visibility, Flexibility and Mobility - A Roundup of Mobile Apps for Spa Management

SMS Blog· 5 October 2017
Spa Directors need flexibility and mobility to effectively manage their spa and engage with guests. With the right mobile apps in hand, a Spa Director can confidently manage the business, the employees and the guests while simultaneously growing revenues and improving guest service. Spas are embracing technology to assist them in executing the high-touch service needed in the spa world. Read more about how spas are deploying these technology initiatives in this blog post.
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Using SpaSoft to Maximize Spa Retail

SMS Blog· 8 August 2017
Spa retail is a tricky balancing act. Carry the right inventory, at the right quantity, using the right amount of cash flow and turn a profit. The Spa Director needs to juggle their retail efforts without getting overwhelmed. After all, retail is just one facet of the entire spa business. To make it easier, SpaSoft’s inventory, reporting and retail tools provide the actionable information a spa director needs to effectively manage that segment of the business — in a few minutes each week. By leveraging these tools, spas can see their retail results tick up almost immediately.
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How Spas are Using Technology to Elevate Guest Service

SMS Blog·21 July 2017
There is both an art and a science to providing guest service, particularly for hotel and resort spas where guests have high expectations. While remaining focused on classic guest service, many spas are deploying technology to assist them in executing their high-touch service efforts. As the dominant generation shifts away from the Baby Boomers towards Millennials, embracing technology to support guest service is one way that spas can be relevant and welcoming.
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Hospitality Technology as a Guest Service Differentiator

SMS Blog· 5 July 2017
Whether it’s a five-star property providing five-star service or an economy hotel ensuring a warm welcome and efficient service, a property’s reputation and success are founded on friendliness, efficiency and face-to-face interactions with their guests. Today’s hospitality technology has emerged as a crucial tool for hotels and resorts to meet those goals as they strive to balance their use of technology with classic and timeless customer service. Properties have developed several strategies to enhance service delivery with technology without diluting the essence of hospitality.
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Streamlining Guest Service at the Spa Kalahari

SMS Blog·21 June 2017
Part of the Kalahari Resort in Sandusky, Ohio, The Spa Kalahari features 11 treatment rooms and a full service salon. During the high season, the Spa might have as many as 150 appointments scheduled for a Saturday. At peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.
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Generation Experience: How the Millennial Shift Impacts Luxury Resorts

SMS Blog·20 June 2017
With more than 75 million members in the United States, the Pew Research Center has confirmed that the Millennial Generation, entering their 30’s and creating families of their own, now outnumbers the Baby Boomer Generation. Millennials are no longer the traveler of the future, rather they are the largest current generation and are the traveler of today. Their preferences and affinities are beginning to shape all of travel and hospitality, including the luxury market.
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Seven Simple Tips for Successful PMS Training

SMS Blog·14 June 2017
You’ve carefully evaluated your technology needs. You’ve completed exhaustive research on the different software solutions available. You’ve compared product features, pricing and calculated your return on investment. It’s time to sign on the dotted line and prepare to go live with your new property technology.
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Integration Benefits of Springer-Miller's Resort PMS and Inntopia

SMS Blog·18 May 2017
One of the biggest current trends in tourism is experiential travel. Guests want to immerse themselves in active, adventurous travel. For destination resorts and hotels, there exists a huge opportunity to connect the multitude of experiences they offer with this new intrepid consumer seeking an authentic trip. Technology can help properties offer the types of customizable itineraries that today’s traveler seeks.
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Revenue Management System Interfaces for Independent Hotels

SMS Blog·13 April 2017
Revenue Management Systems (RMS) are having their day. They have a solid track record of increasing revenue for hotels and provide a means to optimize profitability in both low and high demand cycles. Even in a soft market, or especially in a soft market, RMS use sophisticated algorithms that allow hotels to price their availability to greatest effect. Revenue management systems provide a way to more easily manage an effective pricing strategy, as well as expand your available markets.
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Defining Out of Scope

SMS Blog·30 March 2017
Interview with Chris Donahue, Director of Product Management There is some great news about the latest version updates of both the SMS|Host property management system and SpaSoft spa management system. These latest version releases have been validated as out of PA-DSS scope. This certainly sounds like a good status update, but what does it mean, why should you care, and how might it affect current SMS|Host and SpaSoft users? The world of PCI Compliancy and PA-DSS Validation can be confusing. In addition, requirements are always changing. Most PMS and spa management system providers are not supplying products that are “out of scope” and so the term is unfamiliar to many people.
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Power Up Your Spa Collection

SMS Blog·23 February 2017
Spas require critical operational data to maintain optimal business operating ratios and make key business decisions. SpaSoft allows for larger spa operations with multiple locations to manage all of their spas from a single database. Now, management can access enterprise level reporting. Guests will experience better customer service with guest profiles shared among all of the member spas. For corporate spa groups or spa management companies, SpaSoft Enterprise helps management ensure consistency across the collection. It saves time when opening new spas, expediting software set up. It also helps to ease the burden of software management at the individual spa sites, allowing more time for those spa managers to assist guests and ensure a great spa experience for guests.
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7 Ways to Start Your New Year with Energy and See Results All Year Long

SMS Blog· 5 January 2017
Reboot Your Role in the New Year with These Seven Pieces of Inspiration For hospitality professionals, the start of the New Year is an excellent time to identify opportunities to create role-based growth objectives. Even if you don’t make “New Year Resolutions”, welcome the occasion to identify your potential, form a plan and make a new start. Set some goals to fill your job with energy in 2017. Begin by choosing reasonable targets. Not only are you more likely to achieve them, but you’ll more quickly enjoy the feeling of success. Examine those parts of your career over which you have control and focus on goals that will improve your experience in those areas.
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Create a Spa Customer Retention Plan

SMS Blog·16 December 2016
Ten Tips to Retain Existing Customers and Create the Foundation for Growing Your Spa Once you’ve won a new customer, the battle isn’t finished. You need to secure that customer for life. Consumers are well educated on their choices and prepared to take their business elsewhere. If your operation doesn’t exceed their expectations and create a personal connection, they are prepared to seek that spa experience from a competitor.
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Revealed at HUG - The Future of SMS|Host

SMS Blog· 6 December 2016
The 2016 Host Users Conference took place in early November at the Innisbrook Resort near Tampa, Florida. Over 300 users, partners and SMS team members gathered to share their knowledge and experience in everything related to SMS|Host, SpaSoft and hotel and resorts. This year’s conference was a particularly exciting one for product announcements. The product team unveiled a large slate of SMS|Host enhancements due in the impending v21 release, as well as upcoming technology advances including the introduction of SQL Server and the ability to run SMS|Host in a hosted environment. All of these improvements ensure that SMS will continue to provide the fully-integrated property management system features and functionality that you rely upon to successfully manage your operations and do so in a contemporary, flexible and technologically secure manner.
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Credit Card Liability Shift Affects Spas

SMS Blog· 5 December 2016
It is now over one year past the October 2015 deadline for EMV and many businesses, including spas, have not yet made the move to accommodate chip cards as EMV. In order to make the switch, businesses need to upgrade to the new chip readers and processing technology, a hurdle that some spas have been unwilling or unable to jump.
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Technology Priorities for Independent Hotels and Resorts

SMS Blog·19 October 2016
As hotels and resorts look back over the past year and plan goals, objectives and budgets for the year ahead, there are several technology themes that we expect will capture executives’ time and dollars. Although they are technical in nature, software plays a strong role in operations, finance and marketing for the hospitality industry. These themes can also be expected to impact goals and objectives for the hotel and resort organization as a whole.
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What Makes Your Hotel Software Unique?

SMS Blog· 5 October 2016
This is one of the most common questions we are asked when talking to hoteliers. With so many different hotel management systems in the market, it is difficult to keep up with the primary system suppliers, let alone the newcomers and niche players. As a primary technology supplier to the world’s finest resorts and spas, this question is easy for us to answer. Here are the top five characteristics that set Springer-Miller Systems’ hotel management software apart from other providers:

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