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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.


Win Gifted, the smart hoteliers gift voucher solution

Guestline Blog· 5 November 2018
Guestline, in partnership with Journey, bring to you Gifted, the ultimate gift voucher platform. With South Causey Inn, in County Durham, generating £3,800 in the first month of using Gifted, it is no surprise that this solution is flying off the shelf so to speak!

Guestline's Connect event in Dublin an epic success

Guestline Blog· 1 October 2018
Guestline recently welcomed a host of hoteliers and partners to EPIC (The Irish Emigration Museum) in Dublin to explore how hotels could maximise revenue opportunities and deliver operational efficiencies across their businesses.

Guestline and Brookson Enterprise join forces to give hoteliers intuitive powerful reporting

Guestline Blog· 5 September 2018
As we head towards the end of 2018, Guestline has delivered a number of exciting new partnerships, to enable Rezlynx users to choose the technology that fits around them. Hoteliers wanted superior reporting functionality, and that is exactly what Brookson Enterprise bring to the table. We caught up with Christian Matthews, head of hospitality at Brookson Enterprise to find out more about the latest partnership.

Simple Strategies to improve your Online Distribution

Guestline Blog·30 August 2018
The distribution landscape changes on a daily basis and it is even more important to ensure you are always in the forefront of your customer's mind - and preferred platform. Here are a few simple strategies, which could boost your performance and even open you up to new markets. Before we delve into new channels, let us look at the facts, which means a review of your current channel and business mix, as this the foundation on which to build your strategy to support your core objectives.

Oaky and Guestline sign partnership agreement to empower hoteliers with smart upselling

Guestline Blog· 3 August 2018
Robert Vogt, Guestline’s Director of Business Development for Benelux recently met up with the super friendly team at Oaky, the upsell geniuses with incredible knowledge. Having recently signed a partnership agreement, we were keen to find out more about Erik Tengen, Oaky’s Co-Founder and CEO, and the benefits of having Oaky integrated with Guestline’s Rezlynx PMS. Oaky are leading the field in driving incremental revenue and enhancing the guest experience through targeted pre-arrival upselling. Oaky dedicate their time to driving more direct bookings, improve online reviews and increasing revenue for hoteliers around the world.

Have you considered selling gift vouchers for your hotel?

Guestline Blog· 1 August 2018
Guestline, in partnership with Journey bring to you Gifted. The ultimate gift voucher platform. With South Causey Inn, in County Durham, generating £3,800 in the first month of using Gifted, it is no surprise that this solution is flying of the shelf so to speak!

Charles Cowley CCO from Impala sits down with Guestline to discuss the complex topic of third party integrations and APIs

Guestline Blog·12 July 2018
Robert Vogt caught up with Charles Cowley co-founder of Impala earlier this week to discuss the new connectivity partnership and look into what this means for customers across the globe. In a world of connections and, with new technologies emerging on a daily basis, it is key for us at Guestline, to offer a quick and easy (although always secure!) integration for the solutions our hoteliers want and need.

Tori Ackling, Legacy hotels tells all on working with Guestline

Guestline Blog· 9 July 2018
We are getting many positive reviews for Guestline’s cloud based PMS, Rezlynx, but what is it about the company (and its software) that hoteliers are getting so excited about? Matt Thomas, Corporate Sales Consultant for Legacy Hotels and Resorts (a collection of three and four star properties across the UK and southern Spain) goes behind the hotel desk to speak to Tori Ackling, Revenue Manager at Legacy Hotels to find out!

An OTA Guru Tells All: Why OTAs Are Here to Stay

Guestline Blog·25 June 2018
Oaky recently interviewed Guestline's Alex Bufton to get the low down on OTA's. When you think about the hotel-tech industry, you probably quickly think about OTAs. Not only because they are one of the biggest players in this sector, but also because you almost definitely make use of them yourself. Although we have to admit it, we all know and use OTAs, but what do we actually need to know, and what are the pros and the cons of OTAs?

Travel Daily Media talk to Matthew Emptage, country manager Thailand for Guestline on becoming the people's choice!

Guestline Blog· 8 June 2018
Matthew Emptage is the country manager for Thailand at Guestline - the property management company that has just won the Hotel Tech Report's People's Choice Award. We wanted to know more about his involvement in Guestline and the company's background and future vision - and to take a look at some of the results that have earned Guestline its latest accolade. Emptage writes: The company background ---------------------- Guestline was founded in 1991 and provides end-to-end property management, channel distribution and digital marketing solutions to the hospitality sector. We build, develop and support cloud-based software for hospitality businesses. Across our portfolio of solutions, we enable owners and managers in hotel groups, independent hotels, serviced apartments, management companies and pub companies to manage bookings and operations both efficiently and profitably. The product ----------- We pride ourselves on being a leading ambassador of cloud-based technology and promoting t

Make Tech Investments Wisely - Alan O' Neill, Sunday Independent Columnist

Guestline Blog· 6 June 2018
Make Tech Investments WiselyEvery single day, we see example of changes in our world. Whether it's driven by technological advancements, people and society, by the economy or by political and legislative changes, we have to cope with it. For some industries, this change is hugely disruptive and stressful yet for others it's a tremendous opportunity. A lot of that has to do with your mindset. Embrace it or resist it, it's going to happen anyway.

University of Birmingham selects Guestline's hospitality technology solutions for new hotel and conference centre

Guestline Blog·24 May 2018
The University of Birmingham has chosen Guestline’s leading hospitality technology solutions for an extensive hotel and conferencing project close to the city centre. The University of Birmingham Edgbaston Park Hotel and Conference Centre is being developed in a quiet corner of the university’s leafy campus, just two miles from the city centre.

St Pancras Hotels Group partners with Guestline to keep ahead of the game

Guestline Blog· 8 May 2018
Guestline has been selected to provide technology solutions to the St Pancras Hotels Group to manage bookings and operations across its six unique destinations located in the heart of King’s Cross St. Pancras. The independent hospitality group includes The Megaro Hotel, Megaro Eatery, Megaro Bar, The California London, St Pancras Meeting Rooms and The Gyl (launching January 2019). Guestline’s solutions will help the group centralise operations and automate processes to ensure they remain ahead of the game in such a fast-paced environment.

Top five tips for getting the most out of your website

Guestline Blog·23 March 2018
When it comes to successfully running a hotel, there's a lot to juggle if you're going to keep guests every bit as happy as the revenue team. These days, on top of welcoming guests, and maintaining the highest level of customer service to build their loyalty, it is important to keep an eye on how your website is performing to stay competitive. Guestline, who have partnered with Journey, to deliver a range of website solutions and digital marketing technology to its customers have compiled these tips for hoteliers to get the most out of their website - 1. Keep your content fresh The key to keeping your website search engine-friendly is to avoid duplicated phrases and to ensure you never plagiarise from other sites. When you're short on time a simple cut and paste job across different sections might seem like the easiest solution but by doing that you'll risk being penalised when it comes to those all-important search engine rankings, who will disregard all but the most authoritative ver

Hotels seeking direct bookings should give customers 'no excuse' to leave websites

Guestline Blog·22 March 2018
Ben Ireland, Deputy news editor at Travel Weekly and Travolution reporter recently attended one of Guestline's Connect events in London and summarises his findings below;Hotels should give customers 'no excuse' to leave their payment pages by removing any offers or barriers to confirmation if they want to drive direct bookings. A panel of online hospitality marketing experts hosted by tech provider Guestline debated how hotels can increase direct bookings at the Bulgari Hotel in London on Thursday. Satyan Joshi, business leader at Google's Hotel Ads encouraged hotel managers to book their own properties as if they were a customer and said upselling should come after booking is confirmed to prevent it putting customers off. 'When [customers] are in a position to give you their money, don't give them an excuse to leave [your hotel's website],' he said. 'Don't show them offers on your payment page.'

In the hot seat with Lindsey Holland - Director at Second Nature Hotels

Guestline Blog·26 February 2018
A career in hospitality is not for the faint hearted, but as everyone will tell you, it is one of the most rewarding industries you can work in, if you get it right! Following a successful career within the sector, Lindsey decided to brave the world of owning & running her own property - Cleeve Hill House Hotel.

Ellenborough Park Hotel drive additional revenue through UpsellGuru and Guestline interface

Guestline Blog·14 February 2018
Ellenborough Park Hotel have harnessed the power of upselling and generated an additional £25,000 in the first 3 months through upsells including room upgrades and in room purchases thanks to the sleek partnership provided by UpsellGuru and Guestline. The interface, which is readily available by contacting the Guestline team, includes features such as automatically sending and receiving upgrade requests to a hotel’s targeted customers, upgrade bidding and add ons such as Breakfast, Wine, Champagne and Chocolates. It is customisable to display the hotel’s brand colours, logos and the products they want to sell.

Book your place on Guestline's free Roomlynx webinar for Guestline users

Guestline Blog·12 February 2018
Book your free webinar place now and find out more about: · What green, amber and red lights mean · How to deal with amber and red lights · Understand warning triangles Difference between interface types · PMS Interface · Q&A session If you are a... · Daily user of Guestline Distribution · Revenue Manager · Reservation Manager ...then this is the webinar for you! Book your place, now - Thursday 22nd February 2pm -3pm Click here to book your

Help - How can I afford the latest hospitality software technology for my hotel?

Guestline Blog·22 January 2018
The Hospitality industry is starting to adopt and embrace the benefits of technology leasing. Take the cloud model as an example - essentially the key difference between this model and more traditional technology leasing is that the hardware is stored in a data centre and of course the software is hosted there as well. Costings should not be an insurmountable barrier to optimising your technology set up in order to harness your property’s potential when it comes to using the latest software tools available.

How to maximise hotel bookings during low season

Guestline Blog·11 January 2018
Is your hotel running a January sale to drive bookings in the new year? Many hotels run promotions and offers in January which boosts occupancy and revenue at what can be a quiet time of year.

Karma Sanctum Soho Hotel realises a 20% hike in revenue

Guestline Blog· 4 January 2018
Karma Sanctum Soho Hotel, located in the heart of London’s buzzing West End, is the latest in a succession of luxury boutique hotels to enjoy an increase in revenue and ADR following the implementation of Guestline’s web based property management and distribution systems. Previously incurring problems with their on-premise solution with failed servers and restrictive access, the team were keen to implement a more reliable, cloud hosted system to assist in the day-to-day management of the hotel. The hotel wanted a more efficient, multi-functional property management system that seamlessly integrated with a channel manager and online booking module from a company that provided a more prompt, UK support facility.

The hospitality industry must take a strategic approach to tackling cyber security.

Guestline Blog·23 November 2017
As the range of technology platforms and tools continues to expand and evolve, so too does the risk of a cyber-attack and the strain on a company's operations that comes with it. Such a risk is becoming an increasing challenge for both the hospitality industry and the wider leisure industry as firms become ever more reliant on technology to facilitate payments, for example, in addition to the general move towards cloud computing. Official figures value the cost of cybercrime to the UK economy at £10.9 billion in 2015-16 (according to data from Get Safe Online and Action Fraud, published in October 2016).

Prepare for 2018 by getting your property management system in shape for the year ahead!

Guestline Blog· 2 November 2017
Extremely popular last year, our System MOT’s have been designed for hotels to streamline their current property management and distribution systems and be acquainted with the latest functionality to maximise efficiency for the year ahead. Aimed at General Managers, Revenue Managers, Front of House staff and new starters, they will learn how to effectively: - Streamline your current system to improve efficiency Maximise revenue through the channels and online bookings Tidy databases and remove unwanted codes Cleanse your system and get it back on track for the new year.

Hoteliers optimistic about outlook for 2018 with stronger focus on technology and direct guests

Guestline Blog·19 October 2017
2017 has exceeded performance expectations and 2018 is currently on track to be even better for independent hoteliers according to new research from Guestline. The optimistic view also sees many planning to increase investments in technology and refurbishment throughout their properties to deliver growth in the year ahead.

Guestline CTO talks about future proofing your hotel business

Guestline Blog·10 October 2017
Most of the technology industry has moved towards the idea of seamless integration and data flows, enabling richer functionality and greater potential to enhance that functionality too. It is hard to ever fully know how the hospitality industry will evolve in a similar vein. In some ways the sector has been slower – up until now – to adopt the integrated mindset as comprehensively as other industries. For instance, many hotels still host much of their system within their premises, largely due to the need for a physical presence. Encouragingly, more office-related systems are now hosted in the cloud, enabling workers to access systems remotely and therefore also allow the integration of other remotely-hosted systems.

Cyber experts have warned that the travel industry as a whole is particularly exposed to criminal activity

Guestline Blog·20 July 2017
At a special Travel Weekly summit, a group of travel experts examined the growing threat from cyber criminals and what travel firms can do to protect themselves from attack. We heard from experts in cybercrime and data security. It covered fraud, security, cyber-crime, compliance, payments, data, company structures to cope with all this and disaster recovery. In the hospitality industry, as in the wider travel industry, it has become vital that IT security is given priority focus as firms become increasingly global, embrace new forms of payment, outsource to third-party Software as a Service (SaaS) solutions and move to cloud computing. The threat of cybercrime has never been so acute as some major companies outside of the travel sector have found to their cost. Indeed, most recently here in the UK we have also seen the widespread chaos in the NHS that the huge ransomware attack brought about.


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