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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Psst... the Early Bird tickets will be gone soon!

Triptease Blog·17 August 2018
On October 3-4, the hoteliers from all over the world will come together in Dallas to discuss the industry's current challenges and find workable solutions.
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The Direct Booking Summit: Americas - Speakers Announced!

Triptease Blog·15 August 2018
The Summit continues to attract more and more hoteliers from around the world. This October, the industry experts are joining us in Dallas to share their exclusive insights behind the closed doors. They will run multiple workshops, panel discussions and keynote speeches to shed light on the current challenges and propose actionable solutions.
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The Direct Booking Summit: Americas - Agenda Announced!

Triptease Blog·15 August 2018
2016 marked the beginning of our industry changing Direct Booking Movement. As the movement flourished, the Summit grew with it. On October 3-4, it will once again bring the hotelier community together to discuss the current challenges and find workable solutions.
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Product Updates: August 2018

Triptease Blog·14 August 2018
If you're a Triptease customer you'll know that you can see the full list of everything our product team is getting up to by clicking on the Updates tab in the Triptease Platform. But we always like to share the highlights on the blog too because we're nice like that...
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What we learned from testing hotel websites on real guests

Triptease Blog· 7 August 2018
At Triptease, one of our core values centres on continuous learning. We know it's the right approach not only for ourselves as individuals, but for how we continue to grow and improve our product. Read on to find out how applying the principle of continuous learning to one situation allowed us to significantly improve the performance of our industry-leading Price Check.
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[WEBINAR] Unlocking value from every channel - including the OTAs

Triptease Blog· 1 August 2018
We were joined in the office by Joe Pettigrew, Director of Revenue Maximization at Starwood Capital Group in Europe, for a live Q&A about his stellar presentation at the Direct Booking Summit - the video of which is available here.
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Triptease Platform shortlisted for Best Technology Product at the Travolution Awards

Triptease Blog·31 July 2018
The team at Travolution have published the shortlist for their annual Travolution Awards, and we're delighted to announce that Triptease's Direct Booking Platform has made the shortlist for Best Technology Product!
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[WATCH] Highlights from the Direct Booking Summit: Europe 2018

Triptease Blog·27 July 2018
We released a video to share the electrifying atmosphere of the Direct Booking Summit that took place on June 27-28 in Amsterdam.
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How to get your hotel's marketing and revenue teams to collaborate

Triptease Blog·25 July 2018
Internal hotel teams that are focused only on their own revenue streams risk inefficiency, duplicating work and restricting each other’s progress. According to the study done by Salesforce, 86% of the interviewed professionals consider a lack of collaboration to be responsible for workplace failures, while PWC’s 2015 Global Operations Survey found that an astonishing 55% of companies work in silos.
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[WATCH] Unlocking value from every channel - including the OTAs

Triptease Blog·23 July 2018
Watch this video and find out how to analyze audience behavior, price rooms to maximize direct channel share and build demand.
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An involuntary auction: Third-party rates on OTAs

Triptease Blog·18 July 2018
Back in April, we asked, "Can hoteliers stop OTAs from displaying wholesale rates?". Well, for hotels in Asia-Pacific (and potentially soon across the world) the answer may increasingly be "no" - or at least "not without some difficulty."
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Price transparency: why hotels need to become choice architects

Triptease Blog·18 July 2018
The internet created a price-savvy generation of consumers with an increased perceived value of undertaking a price search. Research on price sensitivity combined with using online medium based on the data gathered from hospitality industry confirmed that websites should make it easy for customers to search for price attributes. For hotels trying to sell to the more price sensitive audience, a transparent price comparison is no longer a courtesy but a necessity.
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One product, thousands of ways to message

Triptease Blog·16 July 2018
When it comes to driving direct bookings on your website, there’s one not-so-secret Triptease tool that can power thousands of different types of message. From running a quick flash sale to showing specific reviews to customers from particular countries, there are so many ways to make Message Porter work for your business.
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Product Updates: July 2018

Triptease Blog·12 July 2018
If you're a Triptease customer you'll know that you can see the full list of everything our product team is getting up to by clicking on the Updates tab in the Triptease Platform.
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Infographic: New data insights and web optimization tools

Triptease Blog· 9 July 2018
Want to see the full range of new product features we launched in Q2? Take a look at our latest product innovation infographic to learn about the most exciting developments from the past three months. From even more data in your Insights dashboard to conversation reassignment in Front Desk, plus automatic translations of your Message Porter campaigns and improved Agoda screen shots. We've been pretty busy.
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The diversity and inclusion movement at Triptease

Triptease Blog· 5 July 2018
Here at Triptease, we pride ourselves on the diversity of our client base. From beach resorts in Thailand to alpine lodges in Italy to luxury hotels in New York City, we are constantly learning so much from our 17,000 global partners.

Watchdog launches 'enforcement action' against OTAs: Why it matters

Triptease Blog· 5 July 2018
It has been announced that the UK's Competition and Markets Authority (CMA) is launching 'enforcement action' against various OTAs to ensure that large online travel sites are fully complying with consumer protection law. The brunt of the CMA's investigation - launched in October 2017 - is concerned with whether consumers are being 'misled' by pressure- selling tactics, such as 'One room left!' messages, and hidden fees & charges that undercut any 'Best rate guarantee' the OTA may be displaying.
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Last day of the Direct Booking Summit 2018: Book direct and get a Porsche!

Triptease Blog·28 June 2018
Day one and the grandest party in Direct Booking Summit history are behind us, and we are eager to share the exciting agenda we prepared for the participants on the second day.
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Better than Gatsby: Direct Booking Summit party at A'DAM Toren

Triptease Blog·28 June 2018
After an exciting day absolutely crammed with incredible presentations and panels, we took our Direct Booking Summit guests on a relaxing boat tour around Amsterdam's famous canals. Sipping champagne in the sunshine certainly helped get our hospitality industry experts in the mood to party.
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Direct Booking Summit Europe 2018: Day 1

Triptease Blog·27 June 2018
Since the crack of dawn hundreds of hoteliers have been arriving in Amsterdam to join us for one of the biggest hospitality events of this summer - the Direct Booking Summit.
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"The Direct Booking Summit is a very exciting opportunity"

Triptease Blog·21 June 2018
There's just over a week left until the Direct Booking Summit: Europe. If you haven't secured your tickets yet, you'd better hurry! Head over to the website to check out the agenda and register.
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WorldHotels: Direct Booking Summit "perfectly aligns with our goals as an organization"

Triptease Blog·21 June 2018
We're getting ever closer to the Direct Booking Summit: Europe on June 27-28. If you haven't secured your tickets yet, you'd better hurry! Head over to the website to check out the agenda and register.
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Why Barcelo Hotels & Resorts "can't wait" for the Direct Booking Summit

Triptease Blog·19 June 2018
With just a week left until the Direct Booking Summit: Europe, excitement is mounting among our speakers and delegates. If you haven't snapped up your tickets yet, you'd better hurry - head over to the website to check out the agenda and register.
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Highgate Hotels: "This is a great platform for independent hotels"

Triptease Blog·14 June 2018
Not long now until the Direct Booking Summit: Europe! If you haven't secured your tickets yet, you'd better hurry - head over to the website to check out the agenda and register.
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"There is really nowhere else to get this much disparity data in such a concise way"

Triptease Blog·14 June 2018
Parker New York has always had a strong sense of individuality. With its sister property Parker Palm Springs, the hotel eschews generic brand standards in favor of an independent spirit and a tangible relationship with its surroundings.
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Meeting (and exceeding) guest expectations in the Age of Assistance

Triptease Blog·14 June 2018
How can you best meet rapidly evolving guest expectations? That's the question top of mind for many of today's hoteliers as they juggle the changing demands of a customer base increasingly accustomed to personalized, automated services. How can a hotelier retain their trademark hospitality and customer service whilst also catering to expectations of immediacy and individuality?

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