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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

We must be better than this Featured Articles·10h
It is time for us all to push our elected leaders into good-faith, aisle-crossing discussions about immigration so our government never again separates the families coming to our country looking for a better life.

Company culture, tech feed into customer experience Featured Articles·21 June 2018
Hotel executives with multiple brands at the recent NYU International Hospitality Industry Investment Conference shared their insights into how they craft customer experiences, noting the process starts with innovation and taking care of employees.

Portugal's tourism boom sparks economics, hotel growth Featured Articles·21 June 2018
Unprecedented tourist numbers in Portugal are driving the country’s strongest hotel performance in two decades, but analysts warn major international brands still face investment challenges hoteliers continue to struggle with labor shortages.

3 novel assets portray independent sector's innovation Featured Articles·21 June 2018
Three independent hotels in Europe show there is space for entrepreneurs to fulfill all that is adventurous, good and quirky.

Indie conversions give new life to old office spaces Featured Articles·21 June 2018
Hotels are finding homes in historic office buildings. While these conversion projects come with many benefits, they also pose several challenges.

What's one thing you do better than anyone else? Featured Articles·21 June 2018
We’re seeking your submissions, sharing tips and best practices for tasks you’re great at, from making a hotel bed to mixing a cocktail.

HITEC: Industry must think holistically about tech Featured Articles·20 June 2018
Technology is vitally important to the overall success of the hotel industry, but the industry’s general approach to utilizing technology might be holding it back, according to a panel of experts speaking during the Hospitality Industry Technology Exposition & Conference. During the “Technology and the power of the C-suite” general session, Ash Kapur, SVP of hotel asset management and CRO for Starwood Capital Group, said he’s witnessed a lot of what the industry does wrong with tech over his years of combing through acquisition opportunities. “When you look at the tech stack, in most instances you see a lot of band-aids,” he said. “There are a lot of things broken, and it’s not just the companies we’re pursuing.

A roundup of independent hotel news Featured Articles·20 June 2018
This month’s roundup of news from the independent hotel sector includes: Toronto’s boutique boom; influencer backlash; and people on the move.

143-year-old Le Richemond stays true to Swiss roots Featured Articles·20 June 2018
Le Richemond hotel in Geneva, Switzerland, has a history of hospitality that dates back to 1875. The hotel’s general manager talked with HNN about how it maintains its reputation of great views and excellent service.

Why independent hotels are winning Featured Articles·20 June 2018
Lenders and operators of branded hotels are up against a number of obstacles, which is why now is a good time to be an independent.

Next-gen guests driving future of luxury development Featured Articles·20 June 2018
Luxury brands are recognizing a shift in the industry as a younger consumer type is driving the segment, and brands aren’t afraid to branch out and develop in new markets for the first time.

STR: US hotel performance for May 2018 Featured Articles·20 June 2018
In May, U.S. hotels reported occupancy rose 0.7% year over year to 68.2%, ADR increased 2.6% to $129.90 and RevPAR rose 3.3% to $88.59.

Crestline sees strong 2018 through fund, relationships Featured Articles·20 June 2018
A new $300-million fund for hotel investment is just part of the reason Crestline Hotels & Resorts President and CEO James Carroll thinks his company is poised for strong growth in the face of a difficult macroenvironment for operators.

Mandarin Oriental keeps laser focus on luxury Featured Articles·20 June 2018
Group Chief Executive James Riley shares insights into why development is so important for Mandarin Oriental Hotel Group and why the company will not launch new brands in the near future.

Global hotel pulse: Middle East/Africa news Featured Articles·20 June 2018
Included in this roundup of news from the MEA region: IHG launches Voco brand; Jumeirah hires head of Michelin guides; and more.

The influence of art in hotel design Featured Articles·20 June 2018
Art in hotels has moved beyond aesthetics to create real connections with and provide experiences for guests.

5 things CEOs are saying about the hotel industry Featured Articles·19 June 2018
Industry leaders from AccorHotels, Hilton and MGM Resorts International shared insights into their companies and broad trends they’re seeing across the hotel industry.

Extended-stay hotels: Growth or performance? Featured Articles·19 June 2018
An analysis of moderate-priced and upper-priced extended-stay hotels shows a difference in each categories’ performance due in part to their operating models, but extended-stay hotels overall outperforms the rest of the industry in terms of occupancy and rate.

Taking the time to take stock of ourselves Featured Articles·19 June 2018
Self-assessment is the best method to take toward improvement and can be much more meaningful than focusing solely on negative guest reviews.

Hawaii performance strong in face of volcano worries Featured Articles·19 June 2018
While the volcanic fissures caused by Kilauea have been erupting for a little over a month, it remains unclear how much of an impact they’re having on hotel performance on the Hawaiian Islands.

Balancing sound, experience key to airport hotels Featured Articles·18 June 2018
Hotels located near airport terminals require more attention to soundproofing techniques, but that shouldn’t take away from the experience.

Hyatt Place updates include wellness, loyalty perks Featured Articles·18 June 2018
Next-generation Hyatt Place designs, set to appear in the market next year, incorporate new design elements for guestrooms and lobbies, and also a variety of wellness-focused amenities and loyalty privileges.

3 F&B pairings that spice up summer menus Featured Articles·18 June 2018
REPORT FROM THE U.S.—As temperatures rise, food-and-beverage experts at hotel restaurants and bars in Ohio, Philadelphia and Oregon have concocted refreshing cocktails to pair with seasonal dishes for guests this summer. Their top pairings range from whiskey and wings to tequila and shrimp.

LIIC: Execs look at M&A in a sellers' market Featured Articles·15 June 2018
Tax reform, strong stock prices for publicly listed companies and the easy ability to refinance have changed some dynamics in the hotel industry, according to experts speaking during the recent Lodging Industry Investment Council meeting.

REIT rap: Leaders talk inevitable consolidation, deals Featured Articles·15 June 2018
An increase in M&A pace is only a matter of time, according to REIT leaders who aren’t shy about saying they’re ready to jump into the fray.

Overtourism is a problem; ending travel isn't the fix Featured Articles·15 June 2018
It’s important to acknowledge that there are problems created across the globe by tourism, but that doesn’t mean the answer is stopping international travel.


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