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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

When to limit, share or take risk in hotel development Featured Articles·5h
As costs escalate and rates and revenue plateau, the risk of development, and who shoulders it, is the subject of lively debate.

Labor, tariffs challenge hotel construction pace Featured Articles·6h
Speakers at the recent Lodging Conference say a labor-shortage-driven dearth of quality contractors and subcontractors and tariff-induced higher prices for key materials are slowing the rate of construction enough for it to be a concern in the U.S.

Positioning: Bringing brand equity to the bank Featured Articles·7h
Positioning defines the unique value your brand delivers to customers—and every business decision can contribute to or take away from your brand’s equity. A “brand equity bank account” can help fortify your brand and lead to business growth.

Investors: Distribution needs complete understanding Featured Articles·15 October 2018
While location remains the most important element of a hotel, having thorough knowledge of all distribution platforms is essential for success, according to investors speaking at The Hotel Distribution Event in London.

Cycas focuses on dual brands, extended-stay in Europe Featured Articles·15 October 2018
Amsterdam-based Cycas Hospitality has quietly grown its hotel, extended-stay and dual-branded portfolio in the United Kingdom, with a handful of mainland European assets. Now it is embarking on further expansion in the U.K., Germany and France.

2018: The year of hotel industry bans Featured Articles·15 October 2018
Hotels rightly ban certain things, and 2018 has been a stellar year for such prohibiting activity. Maybe 2019 will see hotel chains ban resort fees?

AHC Day Two: Making sense of a complicated environment Featured Articles·15 October 2018
The second day of the Annual Hotel Conference in Manchester zeroed in on efficiencies, competitive advantages and the finely tuned makeups of contracts.

Nhow Marseille's GM ties entertainment to hospitality Featured Articles·12 October 2018
Resort entertainer and TV producer may not be traditional jobs in the path to hotel GM, but for Moïse Aykanat, the skills learned in those two roles—plus a passion for people and life—have equipped him well for his GM position at the new Nhow Marseille.

How Interstate plans to grow its global portfolio Featured Articles·12 October 2018
Interstate Hotels & Resorts’ chief development officer for North America shares insights into the company’s plans to grow domestically and internationally.

Puerto Rico hotel exec on island's recovery after Maria Featured Articles·12 October 2018
An executive with San Juan, Puerto Rico-based International Hospitality Enterprises and the territory’s new tourism board reflects on a year ago when Hurricane Maria hit the island and how his team prepared and is making a comeback.

The risky nature of UK hotel investment Featured Articles·11 October 2018
The United Kingdom still has hotel investment opportunities, but they are riskier plays than investments in mainland Europe.

Amsterdam anti-tourism measures spark ADR, investment Featured Articles·11 October 2018
Amsterdam’s 18-month freeze on hotel development is polarizing hoteliers, but the city remains one of the most attractive hotel investment markets in Europe as the scarcity of properties forces prices higher.

AHC Day One: Innovation is key to differentiation Featured Articles·11 October 2018
The focus of the first day of the Annual Hotel Conference was the persistent need for hotels to innovate and emphasize the quality of service of a hotel stay.

Europe's cycle, opportunity frustrates overseas capital Featured Articles·10 October 2018
Foreign capital has not relaxed its laser-focused search on buying European assets, but there is much to hinder it, including buy-sell dynamics, home-soil advantages, a constantly changing economic picture and heightened competition.

Florence's impact on performance in Carolinas, Virginia Featured Articles·10 October 2018
Despite confirmed closure in the Carolinas of 68 hotels representing 4,475 rooms in the immediate aftermath of Hurricane Florence, STR data shows strong performance by North Carolina hotels in the two weeks since, compared to hotels in other affected regions.

Why alternative hotel data is essential Featured Articles·10 October 2018
Though competitive ADR, occupancy and RevPAR data reports do a good job of benchmarking performance against competitors, there are some drawbacks to the reports that hotel owners should think about.

Firmdale Hotels founders on London, NYC boutique scene Featured Articles· 9 October 2018
British boutique hotel company Firmdale Hotels is the passion of its owners Kit and Tim Kemp, who emphasize the refined tastes of guests and unique design cues in their buildings that have revolutionized their chosen neighborhoods.

Unlocking hotel value on the F&B frontier Featured Articles· 9 October 2018
Most hotels leave a considerable amount of money on the table by ineffectively managing their food-and-beverage departments, which adversely affects department profitability and—as hotels are typically valued based on cash flows—hotel valuations.

LIIC members' takes on interest rates, lending and M&A Featured Articles· 8 October 2018
Members of the Lodging Industry Investment Council met during the 2018 Lodging Conference and shared their thoughts on the latest interest rate increases, assessed the lending environment and explained what would jump-start the pace of M&A activity.

The ins and outs of third-party management Featured Articles· 8 October 2018
Speakers at The Lodging Conference gave their thoughts on how to navigate a working owner-operator relationship in a third-party management arrangement.

Hoteliers seek ideal connection with not-so-loyal OTAs Featured Articles· 8 October 2018
At the Direct Booking Summit, there was a sense of acceptance among hoteliers on panels that the third-party booking sites aren’t going away. So the question was how to work with what one speaker called “not the most loyal” group.

Wyndham exec on La Quinta, Knights Inn, more M&A Featured Articles· 8 October 2018
Wyndham Hotels & Resorts’ chief strategy and development officer sat down for a video interview with HNN to talk about his company’s acquisition of La Quinta, sale of Knights Inn and further plans for mergers and acquisitions.

Hoteliers slightly more positive in 2010 Featured Articles· 8 October 2018
HNN recaps 5 things to know from 2010 with stories and videos as part of its look back at 10 years of the hotel industry.

IHG's Solomons: Fast cars, no Starwood regrets Featured Articles· 8 October 2018
In the 15 months since his retirement, former InterContinental Hotels Group CEO Richard Solomons has joined the boards of his university and Aston Martin, dallied in startups and shared the wisdom, knowledge and experience of his 25 years in the hotel industry at the recent Hot.E conference.

Revenue-management, sales-and-marketing execs talk ROI Featured Articles· 5 October 2018
Sales-and-marketing and revenue-management executives provided asset managers at the recent HAMA conference with insights on how to work best with their teams.

Strong investor demand in UK drives down yield Featured Articles· 5 October 2018
On the hotel sellers’ side, the United Kingdom must seem like a paradise with a wall of capital ready and waiting, but with demand increasing, buyers need to find where value can be added and someone willing to sell.


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