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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Kitchen United Expands Leadership Team

mycloud HOSPITALITY·1h
Kitchen United, the virtual restaurant center for innovative brands building off-premise through pickup and delivery, announced a series of executive team hires to support its national rollout and expansion plans. As Kitchen United embarks on its plans to open 15 kitchen centers by the end of 2019, the company is pleased to announce the following additions to its leadership ranks.

The Top 5 Things You need to Know Now in Hotel Digital Marketing - February 2019

mycloud HOSPITALITY·5h
This month, the latest digital innovations include Facebook allowing Page owners to participate in Groups, new video advertising opportunities through Amazon, and asymmetrical layouts making a splash in website design.

The Way Hotels Operate Are Shaped by Millennials

mycloud HOSPITALITY·7h
As a hotelier, the process of (effectively) marketing to millennials might have initially presented itself as a rather daunting task, just how much buying power and influence do millennials have? And how does that impact the hospitality industry?.

Exciting Developments for Planners at 10 Top International Cities

mycloud HOSPITALITY·8h
Popular destinations throughout the world have been busy adding new properties and attractions—from a spectacular entertainment venue in Montreal to a stunning convention center in San Jose, Costa Rica—that have enhanced their offerings to meeting groups and tourists. Here’s a summary of some of the main developments.

Key Investment Measure Drops 0.7% in December

mycloud HOSPITALITY·12h
U.S. core capital goods order dropped unexpectedly in December, providing further evidence of a slowdown in business spending on equipment that could dampen economic growth.

What Separates Men From Women When Choosing to Attend Trade Shows?

mycloud HOSPITALITY·21 February 2019
As event marketers work to attract traffic to their trade-show floors, it’s common to tailor messaging based on where those prospective attendees live, what type of companies they represent, their age, and a number of other demographic factors. But what about a more fundamental piece of their identity — i.e., their gender?

3 Keys to Meeting Customer Expectations in 2019

mycloud HOSPITALITY·21 February 2019
“Think with Google” recently published a “consumer insights” blog post featuring video interviews with industry marketing leaders. The topic of the series is how customer expectations are changing, and how brands can evolve to meet those expectations.

Mexico Tourism Board Demise Will Hurt the Destination More Than Travel Advisors

mycloud HOSPITALITY·21 February 2019
The dissolution of the Mexican Tourism Board means that travel advisors and others involved in the selling and marketing of Mexico have lost a major resource. With safety perception issues still dogging Mexico, the timing couldn't be worse -- for the destination and advisors alike.

How Avis Wants to Build Transparency in Corporate Travel

mycloud HOSPITALITY·21 February 2019
Car rental giants are quickly becoming on-demand mobility platforms. Stronger analytics and data tools will help them to remain relevant in an age when business travelers have countless ground transportation options at their fingertips.

U.K. Meetings Industry Thrives in 2019

mycloud HOSPITALITY·21 February 2019
This year marks an exciting one for the meetings, incentives, conferences, and exhibitions (MICE) industry in the United Kingdom. With several new event venues expected to open —including the Event Complex Aberdeen (TECA) in Scotland and the International Convention Centre Wales (ICC Wales) — and VisitBritain’s flagship business event, MeetGB, returning for its second year, the MICE industry is thriving.

Key Trends Uncovered in Sojern's 2019 Report on Travel Advertising

mycloud HOSPITALITY·21 February 2019
The evolution of how consumers search and book travel online has created a digital ecosystem which can be extremely difficult for marketers to navigate. In our latest State of the Industry: The 2019 Report on Travel Advertising, we surveyed more than 600 travel marketers around the world to better understand the challenges and successes they face in navigating the complex, and ever-changing, travel advertising landscape.
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Forecasting the Oscars with Revenue Science

mycloud HOSPITALITY·21 February 2019
And the Oscar goes to…revenue science for powering predictive analytics and profitable decisions As a lifelong movie geek, I look forward to the Academy Awards each year with eager anticipation. While some of the most deserving films rarely get enough Oscar cred, there’s no denying the star-studded grandeur, historical significance, and cinematic lovefest of Hollywood’s biggest night.

How to Improve User Experience and Networking with the Right Event App

mycloud HOSPITALITY·21 February 2019
This is a case study from MeetingPlay. More information about Event Manager Blog’s case studies. There are hundreds of event apps on the market but the decision behind what works best for an event is a personal one based on goals and needs of the audience.

Mobile travellers expect hotels to be connected

mycloud HOSPITALITY·21 February 2019
Mobile phones have been around for decades, but now they’re faster and smarter than ever making them indispensable when it comes to organising our lives. It’s no different with travel: from planning and booking, to actually experiencing new places, mobile technology helps people access the information they need, when they need it.

In-Demand San Francisco Looks to the Future

mycloud HOSPITALITY·21 February 2019
While San Francisco is in the midst of a huge boom in travel demand, it also has several knotty issues to solve in order to remain a premier U.S. destination for events.

Marriott ramps up Bonvoy with Manchester United

mycloud HOSPITALITY·21 February 2019
The world’s largest hotel company has joined forces with one of the world’s largest and most internationally recognised sporting brands – Manchester United – to kick-start promotion of the company’s new loyalty program, Bonvoy.

Unit-Level Hotel Marketing: P&L Reveals Changes In Department Functions

mycloud HOSPITALITY·21 February 2019
Technology, online intermediaries, social media, revenue management software, shared-services, and the proliferation of market intelligence reports have reshaped the way hotel Sales and Marketing Departments conduct business.

STR hotel stats (Jan 2019): Cities relish new supply

mycloud HOSPITALITY·20 February 2019
Increasing supply of new hotel rooms in major cities is impacting occupancy but not by much, according to the latest STR hotel performance data released today.

Egencia Debuts New Travel Management & Booking Features

mycloud HOSPITALITY·20 February 2019
Egencia unveiled a trio of features for its global business travel platform on Wednesday at the Business Travel Show. COO Mark Hollyhead told BTN each feature was the product of Egencia's overarching digital strategy that has focused on data integrations to provide new solutions to benefit both the corporate client but also provide more business value to Egencia's supplier partners.

Peach urges travel lovers to share...info, that is

mycloud HOSPITALITY·20 February 2019
Peach has devised another way for travel lovers to share travel tips and notes with one another. “tabinoco”, which in fact means travel lovers, is based on the concept of “a notebook for little travel notes” where, through social media, travellers can share and use unique information throughout the travel process of “finding a trip”, “planning a trip” and “posting a trip”.

Travel Advisors May Benefit as Virgin Voyages Bundles Amenities Into Premium Prices

mycloud HOSPITALITY·20 February 2019
Virgin Voyage's decision to charge high fares that include gratuities, premium dining, and other onboard features means higher earning potential for travel advisors. That's because advisors often lose out when cruise lines offer cheap fares, and then make up for it with onboard, non-commissionable charges.

Vietnamese Resort Partners with HARMAN to Deliver High-Quality Sound During Daily Outdoor Carnival Events

mycloud HOSPITALITY·20 February 2019
Situated high in the Trường Sơn Mountains, Bà Nà Hills is one of five Sun World resort destinations in Vietnam operated by Sun Group. The resort is built around a hundred-year-old French village accessed by the longest cable car system in the world, with attractions including high-end lodging and dining, extravagant gardens, a wax museum and a theme park based on the works of Jules Verne.

Airbnb Digital Storytelling & Sharing Economy Changed Tourism

mycloud HOSPITALITY·20 February 2019
Thanks to the online community marketplace known as Airbnb, the phenomenon known as “the sharing economy” has impacted the way Americans travel and see the country. Digital storytelling has played a big part in the success of Airbnb as being able to view the different rooms and amenities of a vacation property has helped people make the final decision to book an apartment or home for their vacation The visual language expressed by the photos of the property, as well as pictures of nearby tourist attractions, make travelers feel like they are staying at a place “like home” as opposed to a corporate hotel.

InterContinental Launching an All-Suite Brand

mycloud HOSPITALITY·19 February 2019
IHG already has a couple of all-suite brands in its mainstream segment so how will its new offering be any different? We'll have to wait to find out.

NY Fed Warns of High Auto Loan Delinquencies

mycloud HOSPITALITY·19 February 2019
The Federal Reserve Bank of New York has warned of a “substantial and growing number” of auto loan delinquencies in what could be a sign of trouble for the broader U.S. economy.

Negative workplace gossip: Its impact on customer service performance and moderating roles of trait mindfulness and forgiveness

mycloud HOSPITALITY·19 February 2019
This study investigates why and when perceived negative workplace gossip inhibits targets’ in-role performance in the context of service. Relying on affective events theory, we argue that perceived negative workplace gossip inhibits targets’ customer service performance by eliciting negative mood. Furthermore, we argue that this mediating process is moderated by targets’ trait mindfulness and forgiveness.

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