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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Why all the Appellations, Bordeaux?

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Jean-Marie Cardebat, wine economics professor at the Universite de Bordeaux, director of its finance and economics research center (Larefi), and affiliate professor at INSEEC Business School, spoke to Hospitality Insights recently on the sidelines of a wine and hospitality management forum at EHL about issues currently affecting Bordeaux wine producers.

Content Marketing Strategy in Hospitality: Choice Hotels Europe

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
In this article on the brand as publisher, we focus on Choice Hotels which has launched a travel portal to drive traffic to its booking site and collect customer data. Tess Mattisson, director of marketing for the European division of Choice Hotels International, spoke recently to EHL students about why she decided to launch the site and the benefits it has brought.

The Future of Work: Look on the Bright Side?

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Whenever you hear a news item about artificial intelligence and robots, which are now gaining a foothold in the hospitality industry and other sectors, the message is usually this: jobs are going to disappear, with perhaps millions of people facing long-term unemployment.

Online Customer Reviews: Their Impact on Restaurants

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Dining out, going for a movie, or enjoying a bottle of fine wine are all 'experience goods', that is, they have to be consumed or experienced in order for them to be assessed and evaluated. Online customer reviews are valuable as they allow potential consumers to get in-depth information from others for a relatively low cost and little effort. With one click, they can solve an information asymmetry problem in which service providers are better informed than customers. The internet allows customers to share their views and feedback cheaply and efficiently with a large audience.

The Need for Big Data and Quantitative Skills Training In Hospitality

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
The hospitality industry is becoming increasingly complex, with financial engineering, corporate governance, and strategic interactions with other sectors now part and parcel of daily life. In addition, publicly-traded major hotel chains manage a portfolio of brands and deal with a range of other industries at the same time. Hotels can no longer rely on experience and 'savoir-faire' to get by, but need to hire staff who are comfortable with quantitative skills such as mathematics and statistics.

The (In)famous Article 404 of the Swiss Code of Obligations

Ecole hoteliere de Lausanne (EHL)· 1 October 2018
Contracts, whether for providing specific labor-related services or so-called ‘agency’ agreements, form the cornerstone of most industries ranging from hospitality to banking and are especially critical when they involve two or more parties from different countries. But what if there’s a dispute?

Single-Use Plastics: Hotels and Airlines are Cutting Down

Ecole hoteliere de Lausanne (EHL)·24 September 2018
From plastic straws to the complete elimination of single-use plastics, more and more in the hospitality industry are opting to create a sustainable travel experience.

Celebrity Chefs: Are They Worth It?

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
Celebrity chefs are 'very expensive' but they can bring instant brand recognition to your hotel restaurant. That was the general consensus among panelists at the F&B breakout session at the International Hotel Investment Forum held recently in Berlin.

Frugal Innovation in Hospitality: Insights From Navi Radjou

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
How can we, as an industry, do more with less? That's a challenge more and more companies are facing nowadays. It's also a conundrum posed by frugal innovation which seeks to deliver products and services that are not only affordable but also sustainable.

INTERVIEW - How can Google Help Hoteliers? with Philip Reis, Hospitality Industry Leader, Google Switzerland

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
We spoke recently to Philipp Ries, Industry Leader for hospitality at Google in Switzerland, after his recent keynote speech to EHL's international advisory board. Here are edited highlights of the interview.

Do Fine Wines Still Have Their Place in Restaurant Wine Lists?

Ecole hoteliere de Lausanne (EHL)· 3 September 2018
Upscale' or gastronomic restaurants have seen many changes over the past 20 years as we have experienced the influence of social media, the globalization of cuisines, and the role of wine in the cellars and menus of restaurants. Several experts came together at Ecole hoteliere de Lausanne recently to discuss the latter issue in a roundtable session.

The Origins Of The Hospitality Industry And What Lies Ahead

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Away from home, surrounded by strangers and yet you feel welcome. The original idea of hospitality has remained unchanged since the creation of the word itself. Derived from the Latin word “hospes”, meaning both visitor and stranger, hospitality has its roots in ancient history.

European Hotel Industry Performance Over the Cycle

Ecole hoteliere de Lausanne (EHL)·20 August 2018
Over the last four years, we observed a certain level of volatility in the main indicators of hotels’ performances, including the occupancy rate, the average daily rate (ADR) and the revenue per available room (RevPar). In particular, European countries like France, Germany, Italy, Spain and Switzerland, started showing some encouraging signs of recovery, notably over the last two quarters of 2017.

REPORT: Independent Restaurateurs and Training, What is The Solution

Ecole hoteliere de Lausanne (EHL)·17 August 2018
Independent restaurateurs are driven by passion, an honorable motivator, but not the best when it comes to managing their assets and adapting their business to the digital age. How shall we train independent restaurateurs who do not see any challenges in their business whilst their own industry is collapsing under the pressure of government taxes, large corporations and change in their customers' mindset?

On the Rise: Hospitality in Latin America

Ecole hoteliere de Lausanne (EHL)·19 July 2018
The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue in 2018. While tourism growth in Central and South America can be partly explained by the region’s diversity and natural resources, most of its progress stems from the continuous commitment of governments to promote the sector.

INDUSTRY REPORT - 2018 Hotel Industry Innovation Report

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Ecole hôtelière de Lausanne (EHL) recently released a comprehensive Hospitality Innovation Industry Report, authored by Dr. Carlos Martin-Rios, an Associate Professor at EHL.

Is it Time to Invest in Tourism and Hospitality in Iran?

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Consider this: Iran, the cradle of the ancient Persian Empire, has great potential for tourism and hospitality but the development of these sectors in the country has been far from linear and that remains the case today, mainly due to geopolitics.

Wine, a Hedonic Investment Par Excellence

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
In recent years, wine has made a remarkable entry into the world of alternative investments. This emotionally charged asset has all the necessary characteristics to thrill not only amateurs and collectors but also investors. In particular, it offers attractive returns and interesting diversification potential.

Pet Hotels: The Ultimate 'Niche'?

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
Globally, pet care represents a huge market that’s worth some 180 billion USD. So even though the panel discussion at the Window 2 the Future forum was supposed to focus on globalization generally, perhaps it was inevitable that pet care (and pet hotels) would come under the spotlight, especially as one of the panelists was a senior executive with a pet food firm, which is owned by Nestlé.

Unlocking the Innovation Potential of Teams

Ecole hoteliere de Lausanne (EHL)· 2 July 2018
This is an increasingly important question as hotel companies feel the need to differentiate due to increasing competitive pressure. As evidence of the reinvention effort taking place today in hospitality, my institution – the Ecole hôtelière de Lausanne – conducts about 100 innovation projects each year for all types of organizations and entrepreneurs active in the sector. I recently studied teams of soon-to-be graduates involved in the development of such projects to understand what could explain differences in their ability to innovate.

INTERVIEW: Disrupting the Hotel Sector - Terence Kwok, Founder & CEO of Tink Labs

Ecole hoteliere de Lausanne (EHL)·29 June 2018
When Tink Labs Founder and CEO and creator of, Terence Kwok, started his company in Hong Kong six years ago, he leased a counter at Hong Kong’s airport to rent smartphones to tourists: “we wanted travelers to get connectivity”.

GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously

Ecole hoteliere de Lausanne (EHL)·29 May 2018
New EU rules on data protection - or GDPR - , seven years in the making, come/came into effect on May 25. The advice from IT experts to hoteliers is: take the new rules very seriously or risk heavy fines of up to 20 million euros or four percent of the company’s global turnover, whichever is higher. At the recent Young Hoteliers Summit, staged at Ecole hôteliere de Lausanne, Nick Price, CEO of NetSys Technology and CIO of citizenM Hotels, touched on the challenges posed in a keynote address.

IHIF RECAP - Global CEOs Panel: Growing Brands to Capture Market Share

Ecole hoteliere de Lausanne (EHL)·20 March 2018
Five CEOs, some 90 brands with more on the way, and an estimated combined worth of hundreds of billions of dollars. Five leading hoteliers from Accor, IHG, Hilton, Wyndham and Choice, were on stage together in Berlin for a panel discussion entitled ‘Evolution of the Brands’ at the recent International Hotel Investment Forum.

The Future Business Model of Hospitality Brands

Ecole hoteliere de Lausanne (EHL)·20 March 2018
The fundamentals for the hospitality industry all point to growth. According to the UN’s World Tourism Organization (UNWTO), international tourist arrivals are projected to increase by more than 3 percent a year to reach 1.8 billion by 2030, whilst the World Travel & Tourism Council (WTTC) predicts that the hospitality industry will grow in value on average by 3.9 percent a year over the next 10 years to $11.5 trillion – just slightly less than China’s entire economy today.

INFOGRAPHIC - Half a Century of Researching Women in the Workplace

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
Hospitality_Insights_Women-in-leadership Research and discourse on women and their role in the workplace have evolved over the half a century.

VIDEO: EHL Women in Leadership Series

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
What does leadership mean for women in 2018 and how to promote it? Inès Blal, Sowon Kim Crettex, Pascal Gauthier, Rubina Insam and Audrey Gellet from EHL share their perspectives.


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