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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.


GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously

Ecole hoteliere de Lausanne (EHL)·29 May 2018
New EU rules on data protection - or GDPR - , seven years in the making, come/came into effect on May 25. The advice from IT experts to hoteliers is: take the new rules very seriously or risk heavy fines of up to 20 million euros or four percent of the company’s global turnover, whichever is higher. At the recent Young Hoteliers Summit, staged at Ecole hôteliere de Lausanne, Nick Price, CEO of NetSys Technology and CIO of citizenM Hotels, touched on the challenges posed in a keynote address.

IHIF RECAP - Global CEOs Panel: Growing Brands to Capture Market Share

Ecole hoteliere de Lausanne (EHL)·20 March 2018
Five CEOs, some 90 brands with more on the way, and an estimated combined worth of hundreds of billions of dollars. Five leading hoteliers from Accor, IHG, Hilton, Wyndham and Choice, were on stage together in Berlin for a panel discussion entitled ‘Evolution of the Brands’ at the recent International Hotel Investment Forum.

The Future Business Model of Hospitality Brands

Ecole hoteliere de Lausanne (EHL)·20 March 2018
The fundamentals for the hospitality industry all point to growth. According to the UN’s World Tourism Organization (UNWTO), international tourist arrivals are projected to increase by more than 3 percent a year to reach 1.8 billion by 2030, whilst the World Travel & Tourism Council (WTTC) predicts that the hospitality industry will grow in value on average by 3.9 percent a year over the next 10 years to $11.5 trillion – just slightly less than China’s entire economy today.

INFOGRAPHIC - Half a Century of Researching Women in the Workplace

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
Hospitality_Insights_Women-in-leadership Research and discourse on women and their role in the workplace have evolved over the half a century.

VIDEO: EHL Women in Leadership Series

Ecole hoteliere de Lausanne (EHL)· 6 March 2018
What does leadership mean for women in 2018 and how to promote it? Inès Blal, Sowon Kim Crettex, Pascal Gauthier, Rubina Insam and Audrey Gellet from EHL share their perspectives.

Top questions to ask during a university campus Open Day

Ecole hoteliere de Lausanne (EHL)·26 February 2018
As a prospective university student, you can choose from over 24,000 schools around the world. Of course, you will narrow down this extensive list to a top few choices and then visit the campus during the university’s Open Day. Maximize the day when you ask questions that help you discover more details about the school and ensure it’s a good fit for you.

The desires of a new generation of hoteliers

Ecole hoteliere de Lausanne (EHL)·21 February 2018
1440x960-YHS In recent years, YHS has become quite the expert in knowing what young hoteliers want as a result of its annually published ranking report. In 2017, YHS would like to shed light on a different angle of this question and reveal what major companies in the industry are doing about accommodating young graduates' expectations.

What is needed to open a successful restaurant?

Ecole hoteliere de Lausanne (EHL)·12 February 2018
In fact, being a Food Entrepreneur is neither all about the food nor all about the entrepreneur. Rather, it is a perfect equilibrium that requires industry and technical knowledge, practical experience, managerial skills, and a professional network. While these skills and relationships can be difficult to develop, each element combines to set up an entrepreneur for the best possible outcome, and therefore attention to all sides is essential.

10 F&B Trends and the next Big Bang for the Buck

Ecole hoteliere de Lausanne (EHL)· 6 February 2018
Food and beverage has witnessed healthy growth over the past couple of years and with this trend there have been some significant shake-ups. The sector has moved increasingly from imitation to innovation. New technology is driving products such as bio-hacked foods which may not sound very appetizing as they are de-composed and then reconstituted based on artificial intelligence (AI). There’s also a deeper understanding of F&B components at the molecular level.

M&A in Hospitality: Stick or Twist?

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Merger_and_acquisition_twist-min What's the outlook for mergers and acquisitions (M&A) activity in the hospitality sector in 2018? We saw deals peak a few years ago in 2015, not in the number of deals as such - they have continued to grow - but rather in the value of the transactions. Landmark deals involving the Marriott's acquisition of the Starwood group and Accor's purchase of Fairmont Hotels & Resorts helped push the value of deals that year to some 200.3 billion US dollars.

Africa: On a Rollercoaster Ride

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Towards the end of 2017, we witnessed the end of an era (a very long one) in Zimbabwe, as a soft revolution ousted President Robert Mugabe, and brought in Emmerson Mnangagwa. Shortly afterwards, we saw the election of Cyril Ramaphosa as the leader of South Africa’s ruling African National Congress (ANC), on course to become the country’s next president.

Making the most out of your internship

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
1440x960-Internships Internships are a great way to experience firsthand how the things you learn in the classroom translate into the real-world.

Education: The Future is Made of Silicone and Carbon

Ecole hoteliere de Lausanne (EHL)· 5 February 2018
Machine learning, technological singularity, transhumanism… It’s hard to thumb through a paper without landing on an article that explores the future of artificial intelligence. Some are ecstatic, others profess a dystopian future worthy of the darkest fictions. Whatever the issues are with this technological revolution, some things are certain: the world is changing, progress is rapid and new technologies are merging and leveraging each other in unforeseen ways.

Where do EHL family members hang out while in Paris?

Ecole hoteliere de Lausanne (EHL)· 1 February 2018
As EHL Alumni prepare for their annual gala in Paris, they shared with us their recommendations for the perfect Paris stay. And the online travel community tends to agree…

Eat at these 5 Michelin-Starred restaurants for less than $100 usd

Ecole hoteliere de Lausanne (EHL)·23 January 2018
In 1900, the first Michelin Red Guide was published as an attempt to increase the desire to travel, and consequently the demand for cars and tires. Today, the Michelin Red Guide is known the world over as a reliable resource for discovering some of the best restaurants across the globe.

Why should you visit the campus before registering at a university?

Ecole hoteliere de Lausanne (EHL)·16 January 2018
Before you attend a university, you want to find out as many details as possible about the school, courses, professors, student life and activities. Most universities offer virtual tours that allow you to see these details even if you can’t visit in person. Plus, you can connect with a university via social media.

Facebook for Pages is changing! What should hotels and restaurants do? [Survival Guide]

Ecole hoteliere de Lausanne (EHL)·15 January 2018
On January 12th, Facebook’s CEO Mark Zuckenberg announced that Facebook will change how it prioritizes content that users see in their news feeds focusing on meaningful interactions between people. Facebook explains the evolution of its algorithm in this video.

Michelin stars or how to make a chef's career?

Ecole hoteliere de Lausanne (EHL)·12 January 2018
For a chef, gaining a Michelin star can make a career, paving the way for further investment in their restaurant and brand. Conversely, losing a star can break it - by effecting negative changes to sales and profitability by up to 50 percent, according to Cornell. Stories of chefs chasing stars are fairly notorious in the cut-throat culinary world, with some chefs even going so far as to make the “Walk to Canossa” - a reference to King Henry IV humbling himself before the pope - meaning they go to Michelin directly to state their restaurant’s case.

Building loyalty in the experience age

Ecole hoteliere de Lausanne (EHL)·10 January 2018
Managing customer relationship is a savoir-faire endowed with strenuous peculiarities. Numerous hospitality experts have tried to master the art of retaining customers and endless strategies have been deployed to enhance guest experience.

10 factors influencing tourist happiness

Ecole hoteliere de Lausanne (EHL)· 8 January 2018
How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our quality of life and the evaluation of specific services in terms of customer satisfaction may also be somewhat lacking. For various industries that cater to tourists and practise the essence of hospitality through nurturing host-guest relationships, tourist happiness may be a better measure of service performance and destination competitiveness as it takes into account not just lobbies and facilities or services provided, but also factors in the whole tourist experience.

4 celebrities that invest in the hospitality industry

Ecole hoteliere de Lausanne (EHL)· 2 January 2018
The hospitality industry is no stranger to celebrity investors. Some celebrities are open and public about their investments. After all the name recognition of a popular celebrity, as well as the possibility of a star sighting, can be a big draw for a range hospitality and tourism businesses such as clubs, restaurants, and hotels. Other stars, on the other hand, prefer to stay in the background as largely silent partners.

Does the experience of eating at a 3-star Michelin Restaurant live up to the hype?

Ecole hoteliere de Lausanne (EHL)·27 December 2017
During the Bachelor Program, EHL Students have the privilege to spend a day in the 3-star Michelin restaurant: L’Hôtel de Ville, in Crissier, Switzerland. They learn about the establishment history and philosophy, discover the backstage of the operations before enjoying a wonderful meal as guests. We have compiled some of their impressions below:

Surviving the holidays while at work

Ecole hoteliere de Lausanne (EHL)·25 December 2017
Bah, humbug! You got stuck with the Christmas shift this year? We know, we’ve all been there. What makes the hospitality industry exciting – its 24/7/365 pace – can also make it quite frustrating around the holidays. As our friends and family are cuddled up by the fire, exchanging gifts, making toasts and ringing in the new year, chances are, many of us are working a shift.

The new business frontier for chefs: Experience economy and subscription commerce

Ecole hoteliere de Lausanne (EHL)·22 December 2017
Chefs used to be seen as craftsmen who were required to follow strict guidelines in order to be ranked as “high-end”. Today, top chefs are considered artists who use one of mankind's most basic necessities to express themselves: food. How can chefs adapt and stay relevant in today’s tech-savvy, on-demand society?

Everything you need to know about caviar

Ecole hoteliere de Lausanne (EHL)·18 December 2017
Few dishes are as immediately associated with luxury and indulgence as caviar. The reputation of caviar alone can make these delicious and delicate orbs a bit intimidating for a novice, but don’t let that stand in your way.

Persistence prevails: The advice of an EHL alumni

Ecole hoteliere de Lausanne (EHL)·15 December 2017
Often in our lives we wonder if we should stay on the path we have chosen or if we should make a ‘U’ turn? Our Alumni suggests that persistence is the key to guarantee greater success and achievement. Discover his story:


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