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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

China's Alibaba Trims Business Travel Spend as Trade War Concerns Mount

skift.com - Travel Services·6h
Alibaba Group Holding Ltd. is cutting its spending on travel and postponing some new hiring as China’s largest e-commerce company braces for a slowing economy, people familiar with the matter said. Some new hires were told they can’t start until the new fiscal year begins in April, the people said, asking not to be named because the matter is private.

Enterprise Expands in Corporate Travel With Deem Acquisition

skift.com - Travel Services·17 January 2019
Enterprise Holdings, the privately owned car rental giant, will acquire corporate travel provider Deem, which has pivoted away from broader technology solutions in recent years to focus on ground transportation services. The value of the deal, which is expected to close in the first quarter of 2019, was not disclosed.

Are Meetings the Perfect Place for Sexual Harassment?

skift.com - Travel Services·16 January 2019
If ever an industry appeared perfectly suited to provoking sexual harassment, it would be meetings and events. A witch’s brew of ingredients — attendees being away from home, hotel environments, and free-flowing alcohol at no cost to the drinkers — seems to create the ideal environment for incidents that run afoul of the #MeToo movement… right?

Business Travel Remains Optimistic Despite Slowdown Warning Signs

skift.com - Travel Services·10 January 2019
With a lingering government shutdown affecting travel to and from the U.S., and economic headwinds in play following instability in global stock markets, there is some concern that global business travel growth will be affected in 2019.

Event Security Trends in the New Year

skift.com - Travel Services· 3 January 2019
The world is a dangerous place. As event planners are forced to manage and monitor risk, it's important to remember there are best practices for protecting your attendees.

New Safety Concerns Present Complicated Challenge for Event Organizers

skift.com - Travel Services· 2 January 2019
Agencies and venues have stepped up to the plate to meet rising safety and security concerns among meetings organizers. The challenge is to fulfill duty of care obligations without impacting the delegate experience.

Flight Centre Expands in U.S. With Silicon Valley Acquisition

skift.com - Travel Services·31 December 2018
Flight Centre's latest North American acquisition looks like a win-win. Casto Travel gets access to the group's technology, buying power, and marketing reach while the Australian-headquartered travel group expands its footprint in Silicon Valley.

TUI's Big Play in Tours and Activities

skift.com - Travel Services·24 December 2018
When someone with the scale of TUI gets serious about something, you know it's a big deal. Now that it has got the right technology, it should be an easy win for a company with such a massive customer base.

Rewarding Smart Booking Choices to Go Mainstream

skift.com - Travel Services·21 December 2018
Behavioral rewards still aren't super mainstream in corporate travel. But as companies choose the carrot instead of the stick when it comes to influencing travelers, more organizations are experimenting with it.

Behavioral Rewards Find Niche in Corporate Travel

skift.com - Travel Services·20 December 2018
Some travelers take advantage of behavioral rewards, and others don't. The bigger picture shows, however, that the promise of a reward for making a particular travel booking decision is a good way to get buy-in from business travelers and give them something to look forward to after their trip.

What Went Wrong at Thomas Cook in 2018?

skift.com - Travel Services·20 December 2018
Thomas Cook might have been a victim circumstance but it probably hasn't helped itself. It is caught between the asset-heavy approach of TUI and smaller, more nimble online rivals. It needs to get its house in order to ensure it doesn't keep repeating the same mistakes.

Interactive Technology for Events Becomes Greater Priority

skift.com - Travel Services·20 December 2018
Planners in different regions have differing takes on what's going to be most important to their clients in upcoming years. It'll be interesting to see how the event experience evolves around the world going forward.

LVMH's $2.6 Billion Bet on High-End Experiences

skift.com - Travel Services·19 December 2018
LVMH's decision might seem strange on the surface, but in reality it makes a lot of sense for a company that wants to make sure it has a piece of all things luxury.

Travel Advisor Innovation Report: Egypt Bookings on Upswing

skift.com - Travel Services·18 December 2018
After years of dormancy, tourism to Egypt is coming back strong. Tour operators are expanding their products and departure dates, while travel advisors are seeing renewed interest among clients to visit what is for many is a bucket-list destination.

Luxury Agency Groups Tackle the Recruitment Conundrum

skift.com - Travel Services·18 December 2018
Today's luxury agent has to be part travel advisor, part business person and part life coach. Finding candidates with this trifecta of skills is no easy task. That's why a pair of top luxury agency consortia are tackling the recruitment conundrum through education.

Agents and Tour Operators See a Surge of Interest in Egypt

skift.com - Travel Services·18 December 2018
With little unrest in recent years, tourism demand for Egypt is making a big comeback. Tour operators are beefing up offerings and agents are seeing renewed interest among clients.

Hyatt's New Wellness Exec Talks Strategy

skift.com - Travel Services·18 December 2018
As luxury hotel companies work to become spaces for healthy living, we'll likely start seeing more people with "wellness" or "well-being" in their titles take up senior positions.

Interactive Technology Becomes Focus of Asia-Pacific Event Planners

skift.com - Travel Services·18 December 2018
In Asia-Pacific, planners are more concerned about facilitating new technological advances than bringing local experiences to attendees.

Frequent Flyers Brush Off Tougher Criteria for Airline Elite Status

skift.com - Travel Services·18 December 2018
Despite the cost of entry getting markedly higher next year, many business travelers don't seem too worried about new qualification standards that American and United have set for next year.

Truth, Fiction and the Pain Travel Companies Still Suffer From UK's Brexit Chaos

skift.com - Travel Services·17 December 2018
Two and a half years after the Brexit vote, the UK is still sorting out its departure from the European Union. As the clock ticks down and the situation gets more serious, we should expect more horror stories in the coming months.

Corporate Travel Specialists See Pay Hikes

skift.com - Travel Services·14 December 2018
Travel buyers are seeing juicy increases to their annual bonuses, particularly those who are relatively early on in their careers.

How TUI Weathered Europe's Summer Heat Wave

skift.com - Travel Services·13 December 2018
TUI seems to have mitigated the potential damage from a challenging operating environment. It will be interesting to see how it sustains its growth over the coming years.

Bonuses for Corporate Travel Specialists Increased in 2018

skift.com - Travel Services·13 December 2018
Salaries for travel buyers were relatively flat this year, although less experienced buyers saw a nice uptick in their annual bonuses.

How Small Cities Are Going Big on Events

skift.com - Travel Services·13 December 2018
In an age when business travelers are tired of visiting the same old place every year, secondary destinations are making a play to turn intimacy and character into a major draw for event organizers.

Smaller Cities Win Bigger Events By Trying Harder

skift.com - Travel Services·12 December 2018
A combination of small city hospitality, modern facilities, a collaborative approach, and an effort to show off individuality are winning over event organizers that tend to select big cities for their conferences.

Jumeirah's Big Plans for 2019

skift.com - Travel Services·12 December 2018
Jumeirah Group is certainly ratcheting up its plans. Broadening its brand portfolio will certainly help with name recognition.

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