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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.


Mixed Fortunes for European Tour Operators as Summer Season Begins - Travel Services·13 July 2018
A sustained period of warm weather across northern Europe together with the distraction of soccer’s World Cup has led worries about summer vacation bookings — but not everyone is feeling the heat. The UK’s Dart Group, which includes low-cost airline Jet2 and package vacation operator Jet2holidays, reported a group pre-tax profit of $177.9 million (£134.6 million) for the year ended March 31, up 49 percent on the previous period.

Amazon and the Future of Business Travel - Travel Services·13 July 2018
We have quite the trifecta of stories for you this week. First, I took a look at how Amazon’s push into hospitality may not create much change for business travelers and travel managers. Second, I examined how security service providers are offering more products and tools for smaller businesses to better protect their travelers. And finally, we explored how the travel management community has embraced Europe’s privacy regulations on a worldwide basis.

Delta Continues Strong Growth Despite Higher Fuel Costs - Travel Services·12 July 2018
As Delta goes, so goes the rest of the U.S. aviation sector. While the conversation will be centered around dealing with increased costs, all the fundamentals are still in place for Delta to continue growth across the board and expand abroad.

New Skift Report: Balancing Purpose and Profit in the Travel Industry - Travel Services·12 July 2018
Many travel brands assume that committing to do good means they will take a hit to their bottom line. But based on a growing body of evidence, it's simply not true. Companies like Intrepid Travel are discovering that purpose-driven business goals can help their organizations become more innovative, resilient, authentic, and profitable.

Accessibility That Goes Beyond the Event - Travel Services·12 July 2018
Since we skipped last week’s newsletter thanks to the July 4 holiday, I’m going with a Greatest Hits approach to this week’s newsletter. Skift Travel Tech Editor Sean O’Neill took an in-depth look at how online booking sites are doing more to assist travelers with disabilities.

How Millennials and Chinese Consumers Will Change Luxury Travel - Travel Services·11 July 2018
Chinese consumers and millennials are two of the biggest targets for trends stories. Everyone talks about them having a massive impact on industries like travel but it can be hard to pinpoint exactly what kind of impact.

Millennials and Chinese Consumers Are Rewriting the Luxury Rulebook - Travel Services·10 July 2018
The luxury goods market is going to be worth more than $450 billion by 2015 and many of its trends are relevant to travel as well. Younger consumers see brands in a different way than previous generations - and for them consistency is key.

Travel Managers Should Get Used to Data Privacy Restrictions - Travel Services·10 July 2018
For most organizations, it’s business as usual after Europe’s new privacy measures embodied in the General Data Protection Regulation (GDPR) came into effect on May 25. That is largely because of the efforts of the major travel suppliers and industry associations.

New Packaged Vacations Law in Europe Causing Confusion - Travel Services·10 July 2018
A new consumer-friendly law governing the sale of vacations, which came into force at the start of July across the European Union, is causing its fair share of confusion. The so-called Package Travel Directive has been in the works for years, ever since EU legislators had decided that the previous rules—passed almost 30 years ago—were in big need of an update as technology has transformed booking travel.

Accor Follows Marriott in Unifying Its Loyalty Program - Travel Services·10 July 2018
Le Club, the loyalty program from AccorHotels, finally includes assets from Fairmont, Raffles, and Swissôtel. It took nearly two years to stitch everything together, but as Skift Senior Hospitality Editor Deanna Ting puts it, the biggest news in the new program may be that it’s not going to be disruptive for any of the participating programs’ current loyalty members. With no big changes for how members earn status, points, or perks, the new program focuses on simply getting everyone on the same page.

Amazon's Alexa for Business Travel Doesn't Compute Right Now - Travel Services· 9 July 2018
Marriott International is leading the charge on placing Amazon Alexa devices in its hotel rooms across the U.S. and the rest of the travel industry is paying close attention. This technology could provide another source of revenue for hotels. If a guest is comfortable interacting with a smart device, why not let them use their voice to make requests and spend money on property or with partners? Amazon’s new Alexa for Hospitality service can also automate simple guest requests for things like extra towels and checking out.

Outsourcing Security Has Big Implications for Business Travel at Smaller Firms - Travel Services· 6 July 2018
Tweet Share Post Send The past few years have drawn the security challenges faced by global business travelers into sharp focus. Whether it’s the rising tide of female travelers, or the growing ranks of frazzled but ambitious millennials, safety and security should be a major concern when a company designs its travel policy. Often, though, it can take a backseat to practical considerations or financial limitations.

Doing More for Female Business Travelers - Travel Services· 6 July 2018
Happy 6th of July, everybody. This week I took a look at the latest research on the serviced apartment sector, which is growing but faces challenges amidst a building boom and increased competition from the sharing economy.

Fosun Gets OK to Spin Off Club Med - Travel Services· 5 July 2018
Talk of Chinese companies abandoning their global approach to dealmaking seems wide of the mark in Fosun's case. The conglomerate is intent on making further acquisitions and spinning off its tourism unit is part of the plan.

The Winners and Losers in Accor's Loyalty Revamp - Travel Services· 5 July 2018
When a hotel company buys another one, there are always worries about what might happen to the loyalty programs. In the case of AccorHotels and Fairmont Raffles Hotels International, it has taken the French company two years to combine each of the schemes and although it is early days, there look to be some early winners and losers.

The Ins and Outs for Travel Agents in Planning Billionaires' Honeymoons - Travel Services· 4 July 2018
A postnuptial trip by a billionaire or celebrity can be as over-the-top as the big day itself. Some of the requests that elite travel agency Ovation Vacations have handled are entertaining to hear.

Serviced Apartment Demand Rises Despite Headwinds - Travel Services· 3 July 2018
Serviced apartments have traditionally faced an uphill battle when compared to more traditional forms of lodging for business travel. In recent years, however, the strong global economy and increased corporate lodging demand has led to a surge of growth for the sector.

Why Priority Pass Is Expanding Into Restaurants and Mini-Suites - Travel Services· 3 July 2018
For a long time, membership in the Priority Pass program was seen by many as having access to airport lounges in far flung locations like Azerbaijan or Guinea — with not so many practical applications for the mainstream business traveler. But now, thanks to a better source of members and smarter planning around airport amenities, that sentiment is starting to change.

Few Corporate Travel Policies Specifically Address Female Safety - Travel Services· 2 July 2018
Female employees have become more active business travelers in recent years, but the latest research shows that corporate travel policies have been slow to adapt to this change. Women account for nearly 40 percent of business travelers based in the U.S., according to new research from the Global Business Travel Association polling travel managers and buyers. And the number of female business travelers is rising even more, with more than half of those polled saying women represent a higher percentage of travelers compared to three to five years ago.

The Plight of the Millennial Business Traveler - Travel Services·29 June 2018
Business travel is obviously a great way to advance your career, but few talk about the negative effects like weight gain, stress, and problems with personal relationships. As younger professionals enter the workforce, more travel managers and corporate leaders should pay attention to the ways that business travel can lead to a problematic lifestyle.

Young Professionals Are Stressed Out But Still Love Business Travel - Travel Services·28 June 2018
It's no surprise that business travel is seen as a great way to help launch your career, but it also stresses out young professionals and negatively impacts their personal lives.

Travel Industry Feeling Spry as More of the World Goes Gray - Travel Services·28 June 2018
Travel is as guilty as any other industry of sidelining older people in favor of the younger generations. In one sense this is nothing new. Youngsters have always seduced marketers. What is different, however, is the number of people in their 50s, 60s and 70s who want to travel and more importantly how much money they have at their disposal.

How Events Can Demonstrate Strong Return on Investment - Travel Services·28 June 2018
Proving that an event has been a huge success can be challenging, partly because financial profit isn’t always the most important criteria for success.

Meeting Planners Still Struggle to Prove Return on Investment - Travel Services·27 June 2018
Proving return on investment in the meetings and events space is not for the faint-hearted. It's a difficult challenge, providing metrics for a host of areas from net revenue to attendee satisfaction. Yet planners are under growing pressure to meet the challenge.

What the Growth of Solo Travel Means for Luxury - Travel Services·27 June 2018
The travel industry spends much of its time targeting couples and families without thinking much about those who might want to travel on their own. Of course, strictly speaking, anyone can travel on their own, and a lot of people do. But it is much more difficult to arrange a solo trip as part of an organized tour or cruise with the sometimes-prohibitive single supplements companies charge.

Trump Border Policies Are Bad for Business Travel, Survey Finds - Travel Services·26 June 2018
Travel bans just aren’t great for business travel. A new survey released Tuesday by the Global Business Travel Association shows that 62 percent of U.S. travel buyers said they believe the administration is negatively affecting business travel. The poll was taken last week, before Tuesday’s decision by the U.S. Supreme Court to uphold the executive order banning travel from seven countries, the majority of which are Muslim-majority.


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