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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

The New York Times Expands to Day Tours to Grab Piece of Booming Tours And Activities - Travel Services·7h
The newspaper business continues to go through an evolution in the digital era, all while the travel industry is thriving and demand grows for tours and activities. City Tours probably won't be the biggest revenue generator for the Times anytime soon, but it could do a lot to make the publisher cooler and more relevant.

Thomas Cook Looks to Expedia For Vacation Rental Access - Travel Services·8h
Offering vacation rentals to customers might be some way off, but it shows Thomas Cook is at least thinking creatively about its place in the travel industry. If it is something people want -- and they clearly do -- then the company needs to at least consider it.

Flight Centre Buys Umapped To Boost Tech Capability - Travel Services·21 September 2018
Most of Flight Centre's acquisitions to date have been about adding market share and a broader international footprint, but the Australian company is now looking for tech advantages. It's hoping Canadian itinerary management platform Umapped will raise its game.

Turkish Airlines' Biz Travel Ambitions - Travel Services·21 September 2018
Turkish Airlines has ambitions to become the go-to airline for travelers flying to and from secondary cities across the world. Its model has worked so far, and it will be interesting to see how it can improve its product while managing to expand its network further.

Turkish Airlines Plans for Growth With Business Travel at Core - Travel Services·20 September 2018
Do business travelers really want one-stop service around the world? Turkish Airlines is continuing its strategy of using Istanbul as a bridge between the East and West, although a lot is riding on improvements to its business class product, whenever they emerge.

Skift Podcast: Travel's Tough Truths and Inspirations - Travel Services·20 September 2018
Skift Founder and CEO Rafat Ali sparked some heated debate with a recent story on lessons he's learned about travel in the six years since he started the company. In this podcast, he riffs with Co-Founder Jason Clampet on uncomfortable observations as well as inspirations.

Why Fast Wi-Fi Is Still a Big Deal for Planners - Travel Services·20 September 2018
Investing in technology has become crucial for hotels to better meet the needs of event planners who know that solid audiovisual equipment and fast Wi-Fi are more important than ever before.

Latin America Meeting Planners Focus on Experience Creation - Travel Services·19 September 2018
Latin American event planners think that technology will become vital to their efforts in the future. They also know that crafting memorable experiences is necessary to proving the true value of an event to stakeholders.

Skift Global Forum Preview: Why Ovation Is Embarking on a New Elite Luxury Brand - Travel Services·19 September 2018
Jack Ezon of Ovation's leisure business is starting Embark, a luxury agency with an unusual business structure. In this Q&A, Ezon shares how agents can thrive in the digital era, the biggest problem facing the travel industry, and why he hires so many millennials.

How Designer Hotels Are Targeting Chinese Tourists - Travel Services·19 September 2018
Design-branded properties are well placed to the growing number of Chinese middle- and upper-class consumers, thanks to the intersection of luxury travel and fashion.

Samsonite Says Luggage Prices Will Increase on Trump's Tariff Hit - Travel Services·18 September 2018
Samsonite warns vendors that prices may rise about 10 percent due to costs linked to new duties the Trump Administration is imposing on imports from China. The U.S. imported more than $3 billion in luggage from China last year.

Luxury Fashion-Branded Hotels Aim to Exceed Chinese Expectations - Travel Services·18 September 2018
It is said the future of luxury lies at the intersection of luxury and fashion, a nexus attractive to Chinese consumers who are still driven by brands and status in making purchase decisions.

Tours and Experiences: The Next Great Untapped Market in Online Travel - Travel Services·18 September 2018
Vacationers want to experience something new and are tired of the same old tours and activities. While global tour operators are baking more customization into their products, digital distribution is changing the way local operators do business.

Priority Pass Parent Expands Further Into Dining - Travel Services·18 September 2018
Collinson Group, the parent company of Priority Pass, made a wise move investing in airport-food-ordering app Grab. There's plenty to improve about the experience of dining in the terminal.

Viator's Travel Agent Program Gets Mixed Reviews - Travel Services·14 September 2018
The market for off-the-beaten-path tours and experiences has been heating up this year with the emergence of Airbnb's Experiences. TripAdvisor, which emphasizes on-the-beaten path offerings, as well, is putting a huge effort into trying to stay on top. It's new travel agent program is part of that effort.

Extended Stay Gets Creative - Travel Services·14 September 2018
Increased choice is vital for corporate travel as employees are more willing to experiment with homeshares, hostels, and other alternative accommodations. Companies that embrace variety now will be able to lead the way going forward.

How San Antonio's Smart Urban Vision Connects Locals and Convention Groups - Travel Services·13 September 2018
The City of San Antonio is investing heavily in the downtown core and adjacent neighborhoods to provide more opportunities for residents and convention attendees to explore the area and engage with each other's communities.

Why Hamburg is Europe's Most Innovative City for Meetings and Events - Travel Services·13 September 2018
Hamburg is home to Europe's largest urban redevelopment, which the city and convention bureau are leveraging as a test laboratory for the future of urban mobility, livability, placemaking, and community engagement.

Companies Continue to Invest in Events - Travel Services·13 September 2018
Events have taken on an increased importance to corporate marketing efforts, even as costs have risen. It will be interesting to see if organizations are forced to reduce events in order to save on costs sometime in the next few years.

BridgeStreet Adds Hostels and Vacation Rentals to Biz Travel Platform - Travel Services·12 September 2018
BridgeStreet is bringing homeshares and hostels to its platform in order to offer more variety to business travelers. The key will be finding success among travel managers by making it easier for them to book stays outside traditional extended stay hotels.

Innovative Hoteliers Tap Craft Cocktail Culture for Luxury Guests - Travel Services·11 September 2018
Craft cocktail culture is based on the same principles driving change in the luxury hospitality world today -- consumers' desires for best-quality ingredients, a curated sense of place, and staff conscious and connected to the local scene.

Skift Global Forum Preview: Startup Seeks to Turn Vacation Into Art - Travel Services·30 August 2018
These days, not all experiences are created equal. In-depth, time-consuming, even taxing activities will actually do the word "experience" justice, though they may not attract the mainstream.

Eventbrite's Planned IPO Reveals Tension in Global Event Marketplace - Travel Services·24 August 2018
Taken as a whole, Eventbrite's IPO filing shows the company has been spending to scale its ticketing platform globally and tee up a strong offering for investors. It will be interesting to see if the company can continue its explosive growth scrutinized as a public company.

Oberoi's Focused Approach to Luxury - Travel Services·22 August 2018
The Oberoi Group is a good example of a hospitality company that has eschewed aggressive expansion in favor of thoughtful growth.

7 Issues Confronting the American Society of Travel Agents - Travel Services·21 August 2018
In its rebrand to the American Society of Travel Advisors, ASTA wanted to keep the acronym as is. But is "Society" really a gateway to the future? The success or failure of the move may hinge on the effectiveness of the organization's new marketing campaign. We can't wait to give it a look.

Distribution and Personalization Take Center Stage at Biz Travel Confab - Travel Services·17 August 2018
Corporate travel is working to solve some of the big problems that have prevented change, although it's hard to really see foundational change taking place across the sector any time soon.


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