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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Travel Advisor Innovation Report: Sell Services, Not Fees - Travel Services·13 November 2018
Travel advisors need to reinvent how they market themselves. It's not about service fees anymore. Forward-thinking agents sell service packages -- unabashedly.

Luxury Agents Try To Combine High-Level Service with Street-Level Experiences - Travel Services·13 November 2018
Luxury travel advisors are experts at planning a five-star vacation for their clients, but agents are more frequently being asked to add a more local element to their plans. A lot of behind-the-scenes work goes into making sure these experiences go off without a hitch.

Europe Travel Giants TUI and Thomas Cook Still Searching for Brexit Answers - Travel Services·12 November 2018
Travel companies and those destinations that rely on UK tourists may want as little as possible to change after Brexit. The problem is that the ultimate decision is out of their hands.

Travel Advisor Innovation Report Issue One: When a Job Feels Like Rock and Roll - Travel Services· 6 November 2018
The survivors of skirmishes past, from commission cuts to the perceived threats of the internet, have reinvented their businesses and thrive in a new landscape where personal touch still matters.

Australia and New Zealand Have a New Bigger-Is-Better Pitch for Conventions - Travel Services·31 October 2018
Australasia's major convention centers are undergoing significant redevelopments. They're getting bigger and better to cope with the growth of mega-meetings, delegates' demanding experiences, and the need to save the planet.

What the Very Best Luxury Brands Can Teach the Travel Industry - Travel Services·23 October 2018
A new study finds that the more consumers trust a brand, the more successful it is likely to be. Easy to say, but in an era of rapidly evolving trends and tastes, how can brands maintain that trust while reinventing their offerings? Luxury companies have proven especially adept at navigating these choppy waters.

D.C. Faces Tall Task of Boosting International Convention Business in Trump Era - Travel Services·23 October 2018
D.C.'s convention business projections aren't looking good. As a political epicenter, dealing with how convention planners respond to politics is not new for the city but the current administration makes it a particularly tough sell.

Frequent Business Travelers Need More Sleep to Survive - Travel Services·18 October 2018
I'm tired, you're tired, we're all tired when we travel for work. It's leading employees to burn out and quit, causing problems for travel managers and companies that push their workers too hard. Some sleep and nicer flights can help.

Measuring the Value of Wellness to a Hotel Brand - Travel Services·16 October 2018
Every time you turn around these days, a major hotel company is announcing that it has hired a chief wellness officer. But will this wave of devotion to wellness be a phase or a long-lasting phenomenon? Look to the return on investment for that answer.

The Promise of China's Enormous Corporate Travel Market - Travel Services·11 October 2018
Business travel continues to grow in the world's largest market, presenting significant opportunities for Western travel management companies. The prize is two-fold: winning global accounts from multinationals tapping into China's growth and taking a share of the enormous domestic market as it matures.

Meeting Planners Stress Most About Dealing With Safety and Security - Travel Services·10 October 2018
Destinations need to provide more services to event planners in an extremely competitive marketplace. Despite the proliferation of online destination information, nothing beats a strong relationship between planners and destinations to help ease the stress felt by event professionals.

How Travel Agent Trade Group Fought Its Way Back From Near-Extinction - Travel Services· 8 October 2018
These travel advisors have a certain swagger about them these days. Their U.S. trade association, the newly named American Society of Travel Advisors, is now back among the living, and has the challenge of keeping things moving in the right direction.

Why Companies Aren't That Worried About Expense Fraud - Travel Services· 4 October 2018
Most travel and expense fraud is strictly small-scale stuff, and is hard for companies to catch. New technology tools will make it easier, though, to figure which employees are routinely ripping them off.

Equinox Will Launch Luxury Tours in 2019 as New Hotels Open - Travel Services· 4 October 2018
If it ends up being successful, and we don't see any red flags why it wouldn't be, Equinox will have a value proposition not many travel brands can touch: an exclusive place to work out, sleep, and explore the world.

Luxury Brands Launch College Tours to Meet Maturing Gen Z - Travel Services· 2 October 2018
Creating customized college packages is smart for several reasons: parents are happy to pay for a less stressful experience and young affluent teens become comfortable with a brand during a critical and memorable moment, leading the way for future business.

Leading Hotels of the World Relaunches Its Pay-to-Play Loyalty Program - Travel Services· 2 October 2018
Leading Hotels of the World's $175 annual fee to join its loyalty program may be off-putting to some frugal frequent travelers. But the Leaders Club, ostensibly, is not for the frugal frequent traveler.

Why Hermes Makes It Tough to Find Its Products - Travel Services·28 September 2018
Is there a brand out there with more cachet in the luxury world than Hermes? There's a reason for it. The company manages expansion and inventory in a prudent way.

Business Travelers Just Want Control - Travel Services·28 September 2018
It seems like cultural differences affect whether business travelers follow policy or not. Then again, it could just be an education gap among U.S. business travelers who are simply unaware of their company's policies and resources.

Luxury Travel Advisors Aim to Put the Person Back in Personalization - Travel Services·27 September 2018
Luxury travel advisors can thrive with the help of tech, rather than fear it, according to Matthew Upchurch, CEO of Virtuoso, and Jack Ezon, founder of Embark. Their claim makes intuitive sense.

How U.S. and UK Travelers Differ When on the Company Dime - Travel Services·27 September 2018
Business travelers from the U.S. are more likely to disregard travel policy and do whatever they want. UK travelers, though, are actually more adventurous when it comes to choosing where they want to stay on any particular trip.

The Outlook Gets Pricier for Event Planners - Travel Services·27 September 2018
Costs keep going up for event planners. Technology can help drive costs down, but it can be confusing to navigate the variety of solutions that are available.

The Future of Business Travel is About Putting People (Not Policy) First - Travel Services·26 September 2018
Cost is an important consideration when designing a business travel program. But more organizations are waking up to the fact that smarter policies aren't solely about saving money. Today's modern policy must take into account growing employee demand for more choice, greater convenience, and better traveler support.

Increased Meetings Demand Continues to Drive Costs Up - Travel Services·26 September 2018
More demand for meeting space has driven up prices around the world, giving upscale hotels more leverage during negotiations. Meanwhile, some planners are being left behind even as event technology catches on among more ambitious organizations.

When Wellness Tourism Takes Over - Travel Services·26 September 2018
Looking after yourself is the new rock 'n' roll so it makes total sense that the "The Live Music Capital of the World" should turn into a wellness center.

In Austin, Wellness Is Fast Becoming the New Weird - Travel Services·25 September 2018
Austin may be best known for its music bona fides, but wellness is also becoming instrumental in bringing an eclectic mix of visitors to the Texas capital city. It must be something in the water... or in the hills.

Airline Loyalty Elites Sit Out a Wave of New Fees - Travel Services·25 September 2018
While most of the traveling public saw an increase in baggage fees this month, those carrying airline elite status were once more spared. Sooner or later, that luck will surely run out.


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