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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Travel Advisors Tap Into Lucrative Destination Weddings Driven by Immigrants

skift.com - Travel Services·20 March 2019
South Asian destination weddings, which involve large groups and multi-night stays, are big business for a growing number of resorts and travel advisors. Succeeding in the niche requires a marriage of cultural knowledge and logistical skill.

Key Benchmarks for Marketing Operations in Tours and Activities: New Skift Research

skift.com - Travel Services·19 March 2019
As travel CMOs and their teams take on more responsibilities, a well-designed and articulated operations plan is crucial for delivering marketing success. Use this series of Skift Research reports to see how you stack up against other companies in your sector in key operational areas and set up strategies to optimize.

The Meticulous Detail and Effort Behind the Hotel Bathrobe

skift.com - Travel Services·19 March 2019
A room in a luxury hotel is certainly incomplete without a bathrobe. But beyond satisfying guest expectations, brands are realizing that spiffing up their wraparound options can shower them with extra benefits.

Travel Advisors Find South Asian Destination Weddings Very Lucrative But Tough

skift.com - Travel Services·19 March 2019
South Asian destination weddings are a lucrative and growing travel niche, fueled by demand from affluent Indian immigrant communities in North America. However, travel advisors need to be prepared for complex challenges.

Adventure Travel Specialists Take Customers Beyond the Beach

skift.com - Travel Services·19 March 2019
Adventure travel is a booming niche that many agencies would be wise to take on. Given the trends for retirees to live longer and healthier lives, and for millennials to search for unique experiences, this segment of the travel market is just getting started.

Finding the Right Approach to High-End Wellness

skift.com - Travel Services·13 March 2019
With their extensive global contacts, luxury tour operators have an advantage over newer wellness upstarts. They've just got to make sure they are putting on the kind of vacations travelers want.

Four Seasons and Costco Direct-Booking Efforts Irk Travel Advisors

skift.com - Travel Services·12 March 2019
A recent Today show segment touting Costco Travel is riling ASTA, as are Four Seasons ads on Facebook promising perks for direct bookings. Travel advisors are irked as well, but are finding ways to hold their own.

Would Tax Law Proposals Kill Travel Agencies in Some States?

skift.com - Travel Services·12 March 2019
As states look for new sources of tax revenue in the service-driven economy, businesses like travel agencies are viewed as likely targets. Ignorance among legislators of how agencies operate and why added taxes would be devastating for many is part of the problem.

Luxury Tour Operators Expand Into Wellness to Meet New Demand

skift.com - Travel Services·12 March 2019
Luxury tour operators have incredible advantages over wellness industry competitors in crafting dynamic, immersive wellness-first travel experiences. However, they must adapt to this new market quickly to avoid stagnation in crafting luxury that is better-suited to past generations.

Dealing With Increased Choice at Events

skift.com - Travel Services· 7 March 2019
As conference programming becomes more complex, attendees need suggestions of how to pick the most rewarding path. Personalization through mobile apps is just one way to reduce friction going forward.

Making Room Service Truly High-End

skift.com - Travel Services· 6 March 2019
Sometimes the best way to succeed is to take a contrarian approach.

Certify and Chrome River to Challenge Expense Leader SAP Concur

skift.com - Travel Services· 5 March 2019
The combined Certify and Chrome River still pales in scope when compared to global behemoth SAP Concur. The approach of offering a variety of different services instead of a single platform, though, has potential in a fragmented global market for expense software services.

Overtourism Has Travel Advisors Telling Their Customers to Please Go Somewhere Else

skift.com - Travel Services· 5 March 2019
While everyone has heard horror stories of lining up for hours for a glimpse of a tourist attraction, overcrowded destinations and hostile locals, travel advisors are still faced with requests to visit the world's most popular places. They have a dilemma: Do they make the booking or risk losing the business by recommending alternatives?

Hispanic-Owned Travel Agency Emphasizes Trust as Key Selling Point

skift.com - Travel Services· 5 March 2019
Express Travel, a travel agency serving a largely Hispanic customer base, has built an extensive clientele over the past 30 years. Relationships, community involvement, and intimate awareness of how its clients like to travel have a lot to do with its success.

This California Destination Is on the Forefront of Innovative Meetings and Events

skift.com - Travel Services· 1 March 2019
Scientific research has proved the connection between inspirational environments and forward thinking ideas. No wonder visionary meeting planners have embraced Monterey County, where a history of innovation and scenic landscapes collide.

Convene Co-Founder Sees Sweet Spot Between Co-Working and Events

skift.com - Travel Services·28 February 2019
Bringing hospitality into the office experience is an elegant way to provide a better experience for workers.

How Luxury Hospitality Can Use Technology to Stay Human

skift.com - Travel Services·26 February 2019
Trends in travel are never mutually exclusive. We take a look at a new report out of Switzerland to examine how the biggest trends in hospitality overlap and how they impact the luxury sector.

How San Francisco Deals With Skyrocketing Events Demand

skift.com - Travel Services·20 February 2019
San Francisco remains a major draw for events despite high costs and other pervasive problems. Perhaps the Bay Area can turn to the creative thinking its known for to solve some of these issues.

Australian Travel Advisors Find That Luxury Clients Still Care About Price

skift.com - Travel Services·19 February 2019
Survey findings about a healthy luxury travel market in Australia demonstrate significant and lucrative opportunities for travel advisors who can meet clients' lofty expectations while still delivering value.

When Travel Advisors Sell to Their Peers

skift.com - Travel Services·13 February 2019
Consumer research indicates that Baby Boomers are not only the highest-spending travel demographic, but the one most likely to place trust in a travel advisor. This is illustrated by the success of The Roaming Boomers, an agency that derives almost all of its business from the Woodstock generation.

TUI Group Turns Toward Online Bookings as It Revamps Its Business

skift.com - Travel Services·12 February 2019
It turns out TUI isn't immune to the challenges the rest of the European travel market is facing.

Advisors Tap Into the Changing Consumer Behavior of Boomer Travelers

skift.com - Travel Services·12 February 2019
Despite all the marketing interest in reaching Millennials, it may be the Baby Boomer generation that is the most likely business source for travel advisors. It's a high-spending demographic that values interaction with those they can trust.

How a Little-Known Californian Surf Town Hopes to Win Over Luxury Tourists

skift.com - Travel Services·12 February 2019
Upon hearing the names Laguna Niguel and Newport Beach, do you start itching to experience the luxe life in Southern California? Probably so. On the other hand, unless you are from Orange County, the name Dana Point conjures...well, not much. But a recently-formed DMO is looking to put Dana Point on the OC's luxury travel map.

Is the Post-Trip Phone Call a Lost Art in a Digital World?

skift.com - Travel Services·12 February 2019
Following up with clients after a trip is a critical part of the travel-planning process. However, getting clients to truly open up about their experiences takes finesse.

Former Silversea Owner Takes Control of Abercrombie & Kent

skift.com - Travel Services·12 February 2019
Mixing business with friendship can be a risky thing but it sounds like the prospective new owners of Abercrombie & Kent share the same views on luxury travel.

Travel Advisors Put the Thrill Back Into Vacation Planning

skift.com - Travel Services· 6 February 2019
A growing number of travel advisors are offering mystery vacations, created by keeping trip details a secret from clients until the departure date. It puts the surprise element back in travel, which is something often lost these days, but the challenges for advisors are many.

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