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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Loyalty Beyond Points and Miles: Creating Rewarding Experiences for the Experiential and Millennial Traveler - Digital·21 September 2018
Today's consumer no longer thinks about loyalty solely in terms of points and miles. That's created a growing opportunity for travel brands to rethink the strategies they use to build loyalty with travelers.

Setoo Raises $9.3 Million for Insurance Innovation: Travel Startup Funding This Week - Digital·21 September 2018
Setoo is helping to pioneer a wave of customized protection products, such as letting travelers buy coverage to get money back if there's not enough snow during a ski trip. The new products could provide more upselling opportunities for travel suppliers and online agencies.

Booking Holdings' Agoda Takes a Distinctive Approach on Short-Term Rentals - Digital·21 September 2018
Airbnb may have popularized the idea of travelers staying in homes. But Booking Holdings is using its Agoda brand to make a push to gain share through discounting and price-guarantees.

Expedia Believes Tech Is Key to Helping Travelers Plan the Perfect Vacation - Digital·20 September 2018
How can companies use technology to make the perfect recommendations for travelers? That's what everyone is trying to figure out.

Meituan's Hong Kong IPO May Intensify Its Rivalry With Ctrip - Digital·19 September 2018
China's travel market is fast-growing enough that it could support a competitor to current leader Ctrip. That day may arrive soon, too, given that Meituan-Dianping is showing surprising traction in hotel booking.

MakeMyTrip and Despegar Make Localization a Key Competitive Advantage - Digital·18 September 2018
Does Expedia or Booking have the energy to launch their booking apps in four local Indian dialects? Maybe not, but MakeMyTrip does, and that local effort matters.

TripAdvisor CEO on Moving From User Content Toward Professional Reviews - Digital·18 September 2018
TripAdvisor will start showcasing content from long-dismissed professional reviewers so it can be more of a resource to visitors who aren't ready to book. Is nothing sacrosanct anymore?

Travel Providers Need to Embrace Digital Payments or Risk Becoming Irrelevant - Digital·17 September 2018
Consumers are increasingly using digital and mobile payments both while planning their trips and while in-destination -- which means travel providers looking to have a global reach need to prioritize their digital payment experiences.

TripAdvisor Digs Deeper Into Social Travel With a Personalized Recommendation Feed - Digital·17 September 2018
TripAdvisor already was a social travel site before the beta launch of its new travel feed, and it has resources in this area that many failed startups didn't have -- namely, a massive user base, a global brand, and profits. Still, this site redesign may not move the proverbial needle as much as the company hopes.

Growing Pains for Influencer Marketing Raise Questions for Travel Brands - Digital·17 September 2018
Influencers are still getting a chunk of some travel brands' marketing budgets, but the amount of pull they have over travelers' trip decisions is questionable. As the form matures, influencers and brands are still figuring out the rules of the road.

Jail Time for Fake Reviews and 13 Other Digital Trends This Week - Digital·15 September 2018
This week in digital news, a person who was paid to write fake hotel reviews on TripAdvisor received a nine-month prison sentence. Don't miss two more stories on what Apple's doing with push notifications and augmented reality.

Video: Sabre CEO Believes Airlines Can Get More Creative With Fees - Digital·14 September 2018
Sabre CEO Sean Menke is right when he says consumers want the ability to comparison shop before they make travel plans. But his ideas about making airline fees more complicated -- and lucrative -- might not be so popular.

Travel Could Gain From Apple's Augmented Reality Push - Digital·12 September 2018
Of all travel companies, TripAdvisor has the most to gain by taking advantage of the expanding augmented reality functionality of iPhones and other devices. Overlaying rich hotel and restaurant reviews on real-world scenes could be widely popular. Will it act?

A Peddler of Fake Reviews on TripAdvisor Gets Jail Time - Digital·12 September 2018
TripAdvisor hopes that jail time will scare off the dishonest folks creating fake reviews. We hope so, too.

Tour Booking Startup Evaneos Raises $80 Million - Digital· 7 September 2018
Overtourism is a struggle facing many destinations and companies like Evaneos, which connect travelers with off-the-beaten-track tours and activities, may go some way to helping address the issue.

Tripping Sheds Most Staff After 'Ugly' Conflict Between Founders and Board - Digital· 7 September 2018
Vacation rental metasearch isn't necessarily ahead of its time, although it certainly isn't easy given the complexity of the inventory and the required backend technology. Still, any company needs to execute to make a go of it, and that it appears to have been a quality in short supply at Tripping.

Mobile-First Booking Startup HotelTonight Expands to Desktop - Digital· 4 September 2018
HotelTonight is no longer a mobile-only company. It's no longer just for same-day stays, as its name once implied. Investors seem to want no potential income left on the table, even if the brand must lose some of its original distinctiveness.

Blockchain and Travel: Distributed Ledger Technology is Changing the Business of Airlines and Travel Agencies - Digital· 4 September 2018
Travel tech leaders are betting on blockchain to transform nearly every aspect of the travel journey, making transactions simpler, more affordable, and more trustworthy, for both providers and consumers.

How New York City Became one of the Top Destinations on Chinese Social Media - Digital·30 August 2018
China's social media market can be tough to crack for destination marketers based overseas. But the success of NYC & Company, the city's official DMO, has shown that data-driven insights are key to creating a digital strategy that resonates with Chinese outbound travelers.

Google's Travel Update Tells Consumers the Best Time to Book a Hotel - Digital·29 August 2018
Google is stepping up the development of its travel products. It's all part of the company's master plan to make it even more indispensable for people planning a trip.

New Skift Research Report: The State of India Outbound Travel 2018 - Digital·28 August 2018
The India outbound travel market is poised to boom in a matter of years. The global travel industry needs to make itself aware of this market and why it matters now, so they're not scrambling to catch up later.

Video: HotelTonight and Kayak's Chief Data Officers on What Really Matters in Data Science - Digital·27 August 2018
There's plenty of hype to go around when it comes to data science or personalization in travel, but HotelTonight's Amanda Richardson and Kayak's Matthias Keller know how to look beyond it to get at the heart of what actually matters when it comes to improving the travel experience.

Why Hotels Envy Airlines When It Comes to Managing Revenue - Digital·22 August 2018
The revenue management industry picked an odd time to have an identity crisis, given the opportunity for additional profit that new rate-setting and distribution software could bring.

Travel Agents Get a Dose of the Sharing Economy Through Sabre Deal With Booking - Digital·22 August 2018
This move signals Sabre's eagerness to remain a powerhouse for travel agents in a changing landscape where alternative lodging, driven by the popularity of Airbnb, takes off. Come 2019, Sabre aims be more of a one-stop shop for agents. Some agents applaud the move, others could care less.

Gen Z to Outnumber and Travel Differently Than Millennials - Digital·21 August 2018
We can generalize all day about who's happier, Gen Z versus millennials, but what does that mean for travel? At the very least, Gen Z has never traveled analog and may take the democratization of travel for granted.

Hostelworld Counts Cost of European Heat Wave - Digital·21 August 2018
There have been a number of big changes at Hostelworld in 2018 and we should expect further shifts in strategy under new CEO Gary Morrison.


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