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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

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The Travel Industry's Data Dilemma: Turning Insights into Action

skift.com - Digital·21 June 2018
High-quality customer data is the fuel powering today's personalization-driven travel marketing campaigns. Unfortunately, too many companies don't have enough access to customer data to fully understand customers' habits and preferences. Thankfully, there is now a growing range of solutions to help fill in the gaps.
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Indian Online Travel Agency Cleartrip Acquires Flyin

skift.com - Digital·21 June 2018
Cleartrip is the second-place competitor against MakeMyTrip in India's online travel war. Its acquisition of Flyin signals a shift in its focus to the Middle Eastern market, where the price wars are less fierce.
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Advertising Isn't Working as Well for Online Travel Agencies, Skift Research Concludes

skift.com - Digital·19 June 2018
Online travel agencies remain essential to the travel industry as consolidators of, and clearinghouses for, advertising dollars throughout the space. We do not see OTAs being removed from this position easily, but challenges are growing by the day.
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New Skift Research Report: The Crisis in Online Travel Agency Advertising

skift.com - Digital·19 June 2018
Online travel agencies remain essential to the travel industry as consolidators of, and clearinghouses for, advertising dollars throughout the space. We do not see OTAs being removed from this position easily, but challenges are growing by the day.
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Activities Tech Provider Peek Raises $23 Million

skift.com - Digital·19 June 2018
The latest investment comes just in time for Peek, a maker of enterprise software. Its rivals FareHarbor and Bokun have recently been snapped up by larger acquirers Booking Holdings and TripAdvisor. Clocks are ticking.
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Hotel Tech Consolidation Ramps Up With This Software Merger

skift.com - Digital·18 June 2018
Industry pressure in the hotel technology sector is leading to more technology roll-ups. Expect this to be one of many announcements in the next 18 months.
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GetYourGuide Will Market Some Tours and Activities Under Its Own Brand

skift.com - Digital·18 June 2018
GetYourGuide, a tours-and-activities booking platform, will begin in August selling tours under its own brand name — in an apparent first for the sector. The Berlin-based startup, which has raised $175.5 million in funding, will rely on marketing partnerships with local activity operators. The company will mine its data on customer preferences from having sold 15 million tours since its founding nearly a decade ago. It intends to use the lessons it has learned to set standardized criteria for how tours should be run.
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Skift Tech Forum Themes and 9 Other Digital Trends This Week

skift.com - Digital·17 June 2018
This week in digital news, travel brands across many sectors thought about the long game at Skift Tech Forum. How can companies balance personalization and privacy? What kind of threat do Google and Amazon present? And how big is the gap between the tech haves and have-nots?
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How Travel Brands Can Use Audience Data To Think Strategically About Their Customers' Digital Moments

skift.com - Digital·15 June 2018
Brands in the travel industry have a leg up over those in other industries when it comes to connecting with their customers. Audience data can help them find stories resonating at an exact moment, leading to inspiration that can create moments that matter to travelers and foster connection for brands.
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4 Key Insights on Travel Tech Advances, Personalization, Voice and Amazon

skift.com - Digital·14 June 2018
On Tuesday, Skift Tech Forum drew about 400 attendees from dozens of travel industry segments and 20 different countries to Santa Clara, California, in Silicon Valley, to talk about what’s next in travel technology.
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Global Distribution Systems Retool for the Next Digital Revolution

skift.com - Digital·13 June 2018
Depending on who you ask, the global distribution systems that power the worldwide travel industry are either outdated dinosaurs or powerful technology companies that will continue to be relevant far into the future. The reality, though, is that it all depends on where they go from here. Amadeus, Sabre, and Travelport have each taken different paths in recent years, but one thing is for sure: Each player is iterating to ensure they remain firmly entrenched in the travel marketplace.
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Expedia Is Closing Gap With Booking on Cloud-Based And Search Engine Tech

skift.com - Digital·12 June 2018
For all of the hype over its shopping spree of acquisitions in recent years, Expedia didn't have much to show for it compared to rival Booking Holdings. That's starting to change, and Expedia feels it's ready for a cloud-based future.
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Booking CEO Gillian Tans Gets a Ctrip Board Seat

skift.com - Digital·11 June 2018
Online travel's two most influential women executives, Ctrip's Jane Jie Sun and Booking.com's Gillian Tans, will now deliberate around the table together at Ctrip board meetings. Ctrip felt the need to announce that the two companies are strengthening their ties after Booking's 2017 investment in Ctrip rival and IPO-bound Meituan-Dianping.
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Flying Taxi Startup Aims to Make Drone-Like Helicopters Popular

skift.com - Digital·10 June 2018
German startup Volocopter seeks to raise more money to build drone-like helicopters for ferrying passengers. We tend to be skeptical of toys for the rich like this - even if this editor wants to fly one.
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Top Travel Startups and 4 Other Digital Trends This Week

skift.com - Digital·10 June 2018
This week in digital news, we studied young, tech-savvy companies around the world that are really innovating, and picked our most promising favorites. Maybe some will become household names, like the ones joining us at Skift Tech Forum next week.
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Television Host Anthony Bourdain Is Dead at 61

skift.com - Digital· 8 June 2018
Anthony Bourdain's impact on travel and food really can't be measured.
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Airbnb Drops 80 Percent of Its Japan Listings Ahead of Tighter Laws

skift.com - Digital· 7 June 2018
Airbnb is the biggest of many companies affected by Japan's decision that owners must register their rentals. This move may partly lend support to some predictions that Airbnb will have fewer users worldwide this year than had been expected.
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Skift Tech Forum Preview: Accor's Chief Digital Officer on Creating a Technology Roadmap

skift.com - Digital· 7 June 2018
AccorHotels’ move from a hotel company to a much broader hospitality and leisure business has been one of the biggest stories in the travel industry in recent years.

Skift's Top Travel Startups to Watch 2018

skift.com - Digital· 6 June 2018
Better, faster, stronger. We pinpointed 20 venture-backed companies - mostly young - that promise breakaway potential. These startups prove that innovation is happening everywhere, from Atlanta to Ramallah to Queensland.
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Skift Tech Forum Preview: Kayak's Chief Scientist Confident on Fare Predictions

skift.com - Digital· 5 June 2018
Today's data scientists know what they don't know. In other words, they have an appreciation for the complexity of what they are trying to accomplish. Separating the hype from the reality is one of the topics data executives from Kayak and HotelTonight will discuss at the Skift Tech Forum.
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Travel Guides Should Be Answering These Questions

skift.com - Digital· 3 June 2018
There are travel guides that go deeper than the best hotels and attractions to see, but the author makes a good larger point: Some of the things that have the biggest impact on a visitor's experience are out of the travel industry's control. Communicating about those qualities is important to manage traveler expectations.
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Online Travel CEO Compensation and 6 Other Digital Trends This Week

skift.com - Digital· 2 June 2018
This week in digital news, we learned that online travel bosses are earning more than many of their counterparts in other industries, maybe in some tiny part because the folks in zip codes 94043 and 60602 are booking so much travel online.
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Skift Tech Forum Preview: Sabre's CEO on Going Technology-First

skift.com - Digital· 1 June 2018
Sabre has slimmed down over the last year and is investing in its airline and hospitality technology products. Find out more from CEO Sean Menke at the Skift Tech Forum on June 12 in Santa Clara, Calif.
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ForwardX Raises $10 Million for Self-Pushing Luggage: Travel Startup Funding This Week

skift.com - Digital· 1 June 2018
Robotic luggage that follows you like a golden retriever. An app for ordering beautiful people to attend your event. A tool for making corporate travel as pleasant as leisure travel. These are the fantastical ideas that got funded this week.
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The Most Highly Compensated Online Travel CEOs of 2018

skift.com - Digital·31 May 2018
TripAdvisor CEO Steve Kaufer is ordinarily far from being the most-compensated CEO in online travel. This year represented an unusual payout for him. But Skift's annual survey reveals that most online travel CEOs are often more handsomely compensated than what the top bosses in other industries receive, on average.
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Why India's MakeMyTrip Made Peace With Rapidly Growing Oyo

skift.com - Digital·30 May 2018
The decision by MakeMyTrip, India's largest online travel agency, to start selling Oyo budget lodging is significant. The move recognizes that the heavily funded Oyo is no longer a rival marketplace and is instead primarily a supplier. Asset-light hotel chains need to wake up to Oyo's rise.

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