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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

The future of distribution strategy at your doorstep

RateGain Blog·24 September 2018
We list 5 reasons why you should not miss conversations on hotel analytics, revenue management & distribution strategy, to boost your marketing RoI.

RateGain's Top 12 Blogs of 2016

RateGain Blog· 3 January 2017
Are you looking for some great hospitality and travel technology blogs to add to your daily reading? Look no further because you have reached the right place! We have reviewed all our blog posts from the past year and have finally pulled together our final list, based on content quality, post frequency, reader involvement and social shares. Here are the top 12 RateGain hospitality and travel technology blogs from 2016, which you should not miss!

Managing Real-Time Room Inventories Across Multiple OTAs

RateGain Blog·27 December 2016
We know that hotels choose to manage their OTAs or Online Travel Agents through an extranet, which might be linked to a preferred channel management software. A quota of the entire inventory is allotted through this interface, so the hotel’s rooms can be put up on the OTA (during off season and season periods) for proper distribution.

The Brilliant Hotelier: Face 2 Face with Ria Roberto, the Director of Revenue Management at Kenz Hotel Management, UAE

RateGain Blog·19 December 2016
Experience true grandeur at the Al Manzel Hotel Apartments, right in the middle of the commercial district of Abu Dhabi, the city better known as ‘The Las Vegas of Middle Eastern Dubai’. This alluring property effortlessly captures the city’s essence, which reverberates in a bespoke and artistically stimulating ambiance. On one hand, the hotel carefully anticipates every need of its business and leisure guests, and on the other, it delivers some of the finest facilities and services. So visitors get to revel in a home-like comfort and convenience. The friendly and multilingual staff serve you with a touch of the finest traditions of Arabian hospitality, which is all about cozy interiors and a peaceful refuge.

Walking the Tight Rope; High ADR and Low Distribution Cost

RateGain Blog·13 December 2016
With the costs running high into labor, debt, franchise fees, utilities and real estate taxes, little can hoteliers do little to really ‘minimise’ the cost of operation. But an area does exist where the beast can be trapped – the distribution system.

Parity Performance November 2016. Where does your city stand? - APAC

RateGain Blog· 6 December 2016
The degree of rate parity observed for hotels in APAC between brand websites and the OTAs clearly depict a stark variation by location, in the November 2016 report.

Be the Revenue Management Hero of your Hotel

RateGain Blog·28 November 2016
Expectations from the people working in the hospitality industry are always high and is growing even stronger every year. This need is very much driven by smart and over-demanding customer type this industry caters to.

Hotels, Let's Go Direct!

RateGain Blog·23 November 2016
It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend has definitely sharpened over the last few years, where 60% of all hotel bookings are now done digitally (failteireland). Having said that, Online Travel Agencies (OTAs) have become a dominant part of the industry now, playing a key role in generating tremendous business for the hotels. The hotel industry has been quite dependent on OTAs to upsurge their occupancy rates, though a lot of bookings come directly as well, through the hotel website.

Tips to Build Customer Loyalty for Your Restaurant

RateGain Blog·21 November 2016
If your answer is yes, you would stand by me when I say that the task is complex but not impossible! The rise of mobile technology and social media, and the practice of leveraging them to influence purchasing decisions in restaurant reputation management, have become widespread today. Irrespective of the fact whether your restaurant is present in one or multiple locations, its growth is highly dependent on a hale and hearty brand strategy.

Systems Reliability, A Necessity for Hotel Operations: Part 2

RateGain Blog·18 November 2016
In the introduction post to Systems Reliability blog series, we discussed a high-level overview of the different types of systems and common challenges that we often hear from our potential customers. In this blog series, we will discuss one of the most frequently discussed issues which is a lack of integrations and interfaces. According to a study conducted by Phocuswright for European and North American properties, Technology use among independent lodging properties is at a basic level. While many use Internet booking engines, only a small number have implemented more sophisticated technologies such as channel managers or (even fewer) a customer relationship management (CRM) system that might help control their marketing and distribution more effectively.

The Brilliant Hotelier: Face 2 Face with I Nyoman Astama, General Manager of the Bali Niksoma Boutique Beach Resort

RateGain Blog·15 November 2016
A truly stylish beach-facing hideaway, the Bali Niksoma Boutique Beach Resort is all set to enrich your senses during your Indonesian getaway. This travel retreat is located in a serene and vibrant environment of the Legian beach, where soothing sounds of the sea usher you into calmness. Be it a romantic honeymoon, a family holiday or even a corporate trip, the striking settings ensure that you enjoy breath-taking views round-the-clock, while your room overlooks the sprawling waters of the vast Indian Ocean.

Systems Reliability, A Necessity for Hotel Operations: Part 1

RateGain Blog·11 November 2016
It´s no secret that in today´s fast-paced environment, hotels must have a multitude of appropriate systems in place to handle a wide range of functionalities. However, in order to make the most efficient and effective use of these systems, they must be reliable. Below is a list of the many systems that we are speaking of:

Is your Hotel Website Ready for Google's Latest Mobile Updates

RateGain Blog· 8 November 2016
Revenue managers did you analyze if your customers are really happy? If yes, then your business is surely on the way to growth. Good news! The pride and success of any business lie in the kind of experience it is able to deliver to its customers. Interestingly, with fast evolving technology, the traveler community has also evolved quite rapidly, in terms of their behavior, choices, and demands, etc.

Optimize Your Hotel's SEO and Mobile Strategy

RateGain Blog· 3 November 2016
Before you go ahead, take a moment and recall anyone you know or work with you who doesn’t own a smartphone. What is the answer? I am sure you will agree that almost everyone owns and uses a smartphone these days both for personal and official purposes? It’s a data backed fact. The number of mobile users worldwide is forecasted to reach a whopping 2659.4 million by 2019!

The Brilliant Hotelier: Face 2 Face with Stavros Drakou, Director at Cyprotels Hotels and Resorts, Cyprus

RateGain Blog· 2 November 2016
Welcome to Cyprotels Hotels & Resorts, the most serene hideout on the coast of the deep blue Mediterranean Sea. Imaginative architecture and homely setups here, have been highly praised by tourists on popular metasearch sites like TripAdvisor. Besides, the sea-facing rooms are tranquil and allow you to rewind, while watching the waves change colors amidst warm Cypriot hospitality and exquisite continental cuisine in abundance!

Low RevPAR and ADR numbers; So Much Spookier than Halloween

RateGain Blog·26 October 2016
Image Credit: Leefendall House Halloween is just around the corner and we hope you have shortlisted your costume already! Someone at work recently mentioned out a scary story where a doctor accidently left a small scissor in a patient’s abdomen after a surgery. More than ashamed, the doctor was horrified, scared to death. We started narrating about the things that have terrified us in the past in our professional lives when an ex-revenue manager colleague of ours clearly stated. “For Hoteliers, every time we have to report on Low RevPAR and ADR; It’s So Much Spookier than Halloween!”

Parity Performance October 2016. Where does your city stand? - USA and Canada

RateGain Blog·24 October 2016
The degree of rate parity observed for hotels in USA and Canada between their brand websites and the OTAs show variation by location in the October 2016 report. Houston maintained maximum parity with a score of 100% in the 5-star hotel category. Montreal is the city in the 5-star hotel category, with the highest number of hotels preferring their own brand sites to OTAs and offering lower rates with a score of 44%.

What Dynamic Pricing can do to your Hotel Revenue

RateGain Blog·17 October 2016
Airlines practice it. So do online retailers and sports event organizers. Should hotels be an exception, then? Dynamic pricing, also known as time-based pricing, is a revenue-management strategy employed by various industries, involving real-time tweaking of prices of products or services on the basis of their demand and supply. Dynamic pricing in the hotel Industry Thanks to sophisticated technology and... The post What Dynamic Pricing can do to your Hotel Revenue appeared first on RateGain Blog.

Hotels, Improve your Online Distribution Strategy with Six Simple Tips

RateGain Blog·12 October 2016
Image Credit: RezGain Hotels have to be spot-on with their online distribution strategy because how the guest has made his booking can make a big difference to a hotel's bottom line. Hoteliers have to focus on their operating efficiencies via appropriate rate distribution management. The idea is to work out a channel mix to optimize maximum output with maximum profit.... The post Hotels, Improve your Online Distribution Strategy with Six Simple Tips appeared first on RateGain Blog.

The Brilliant Hotelier: Prime Plaza Hotels and Resorts, Indonesia

RateGain Blog· 6 October 2016
Prime Plaza Hotels and Resorts – ‘The Signature of Indonesian Hospitality’ is a proud establishment delivering genuine hospitality services. The group encompasses a wide range of services and brands to cater to the diverse needs of the modern day traveler. These 4-star rated properties focus on business guests, offering them state-of-the-art meeting facilities, extensive banquets and lots more. Besides, the prime location of all Prime Plaza hotels caters to leisure travelers, who can revel in diverse dining and family entertainment options.

How to Increase Hotel Direct Bookings? Don't Ignore the Role of a Booking Engine

RateGain Blog·26 September 2016
‘Hey, could you help me get the best deal in one of the hotels in town?’ ‘Could you please share the number of some leading travel agents, who could help me plan my accommodation at economical prices?’ ‘Oh, it is such a time-consuming process, I should have planned well in advance to get a better deal for the hotel’ Well, gone are those days and these statements are quite unheard of in the current scenario, where the entire world seems to have moved online or on mobile. Technology has changed gears at an amazing speed – something we had never imagined before. Needless to say, our lifestyles have also undergone a dramatic change, as we look for increased convenience, in just a click!

Weary of Disruption? 5 Simple Steps to Disrupt the Disruptions in the Rapidly Changing Hospitality Industry

RateGain Blog·21 September 2016
Disruptors in the global hotel industry – everything from home-sharing sites like Airbnb, Tujia, HomeAway, BnB Hero and Roomorama, to OTAs and other new sets of investors, have been rapidly carrying out acquisitions. They have been able to successfully create a torment in travel and hospitality landscape. But instead of focusing on how to battle disruptors through legislation and PR, hoteliers, chain executives and operators should start thinking about doing some disruption of their own! It is time to should stop worrying about the effects of disruptions and instead focus on how to outdo these upstarts. Here are five simple steps to disrupt the disruptions in the rapidly changing hospitality industry.

Parity Performance August 2016. Where does your city stand? - Middle East

RateGain Blog·19 September 2016
The degree of rate parity observed for hotels in Middle East (ME) between their brand websites and the OTAs show variation by location in the August 2016 report. Cairo maintained maximum parity with 100% in the 3-star hotel category, while Tel Aviv and Sharjah emerged as the cities practicing maximum parity with 59% and 100% in the 4-star and 5-star category, respectively. Kuwait is the city with the highest number of hotels preferring their own brand sites to OTAs and offering lower rates with 73%.

The Brilliant Hotelier: Tete-a-Tete with Richard Lewis, the CEO of Landmark Hotels, Dubai

RateGain Blog·15 September 2016
Welcome to Dubai, the metropolis of dreams which encompasses an unforgettable taste of the Arabian nights. In the heart of Dubai’s bustling shopping and entertainment arena lies a cosmopolitan and excellent 4-star hotel – The Landmark Grand Deira. The hotel complex is fast evolving into a magnet for business and leisure travellers alike. Being handily placed near the famous Al Ghurair Shopping Mall on Riqqa Road, the Landmark Grand readily qualifies as a great choice for global tourists. Moreover, the hotel team is well-known for offering observant and discreet services, which are synonymous with the brand. No wonder the Landmark Grand, Deira has made affordable luxury, a reality.

Disruption in the Hotel Industry and Changing Face of the Global Travel Market

RateGain Blog·14 September 2016
Influence of the modern day traveler has disrupted the monotone within the hospitality industry by giving rise to a wave of innovative ideas, ingenious solutions and permanent changes. Despite the amount of vulnerabilities faced by the global travel market, it has been expanding at a rapid pace. According to PhoCusWright, the industry will add $206 billion in gross bookings in the next four years, with two-thirds of the growth coming from emerging markets.

Hotels, are You Prepared for Digital Detox Travelers?

RateGain Blog· 6 September 2016
“We do not have Wi-Fi…talk to each other. Pretend it is 1995.” read a Café board in Annapolis, Maryland, a picture of which went viral on Facebook in December 2015. What makes cafés and restaurants put up such displays nowadays? These are supposed to be places where colleagues, friends, and families connect over a bite or a drink. But well, the first question from a customer who walks in today goes, “Do you have Wi-Fi?” The vibrant spaces where people once interacted and forged bonds now look, feel and sound like digital libraries, thanks to our dependence on technology.


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