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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Can Facial Recognition Increase Revenue for Your Hotel?

Horizon Hospitality Blog·13 March 2019
Facial recognition software is growing more prevalent and more accurate. Does it have a place in your hotel? Used properly, it has the potential to increase revenue and provide a better guest experience. Here are a few areas to consider its impact on your business.

Taking Health at Your Hotel to the Next Level

Horizon Hospitality Blog·13 February 2019
Travel has changed over the years – or at least travelers have. Where road warriors were once happy to leave their fitness routines behind – or at best, toss a pair of running shoes into their suitcase – today they are more likely to continue their fitness regimens uninterrupted no matter where work or play takes them.

Small Restaurant or Large Chain - There Are Benefits You Can Provide to Land the Best Job Candidates

Horizon Hospitality Blog·29 January 2019
When you’re looking to add to your restaurant team, you will no doubt face a lot of competition. The labor market continues to be tight, and the most talented restaurant workers will be in high demand with a wealth of choices as to where they can work. What’s going to set you apart from similar restaurants competing for top talent? Chances are the benefits you are able to offer can play a big part. Businesses are growing more creative in an attempt to engage top candidates.

A Simple Design With a Focus on Green Alternatives Speaks to Hotel Guests in 2019

Horizon Hospitality Blog·16 January 2019
Many of today’s travelers are interested in topics like global warming, preserving the environment and other green initiatives. These issues influence the choices they make when they are on the road. Consider the benefits that green alternatives can bring to your hotel in terms of improving sustainability, reducing costs and attracting guests.

Finding the Perfect Fit Is Hard - Should You Stretch to Hire the Candidate in 2019

Horizon Hospitality Blog·20 December 2018
The talent market is tight and shows no signs of letting up. But, how can you afford to compromise when building a quality team? It all comes down to separating your must-haves from your like-to-haves. Stand firm on your must-haves and use your best judgment on the rest.

Programmatic Advertising - How Can It Help You Get Your Hotel to the Websites Your Guests Are Spending Time

Horizon Hospitality Blog·17 December 2018
As a hotel professional, you understand the importance of advertising to keep rooms filled, but how can you make sure your advertising efforts appear in front of the right people at the right time. What measures must you take to ensure you get the most out of your advertising spend?

Is Your Restaurant Using Automation in Every Possible Way to Improve Efficiency?

Horizon Hospitality Blog·11 December 2018
As budgets get tighter and the demand for talent grows, restaurants must learn to do more with less. One of the means to achieve this is through the use of automation. Consider how you can employ automation to make your restaurant more efficient and profitable.

Recruitment Marketing - Playing the Long Game Pays off in the Long Run

Horizon Hospitality Blog·28 November 2018
In recruiting full-time six-figure or even C-Suite employees, what is the image your company presents online? How much control do you have over company brand and recruitment? The restaurant and hotel industry is volatile, but you can’t just wait around for your dream executive to become available. Know who your ideal candidates are and where they work. Attract them by building your brand, and anticipate when they may be ready to make a move.
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Automation Improves the Current and Future Guests' Experience

Horizon Hospitality Blog·14 November 2018
As a hotel executive, you know automation is invaluable in operating more efficiently and cost-effectively. But have you considered all the ways in which automation can improve guest experience?

Comfort Food - How Are You Defining It for Your Customers

Horizon Hospitality Blog· 7 November 2018
Diners increasingly look for food that reminds them of home, but without the time and effort it takes to prepare it themselves. Does that mean you can plop some meat and potatoes on a plate, just like mom used to make?

Perfect Examples of VIP Experiences to Provide for Your Guests

Horizon Hospitality Blog·17 October 2018
You want to provide each of your hotel or resort guests a memorable experience, but you know that attracting high-end guests means taking it to the next level. Plush surroundings, high thread-counts sheets and customer service that goes above and beyond are only the beginning. Here are a few ideas to make your guests feel like VIPs.
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Getting Back to Dinner at Home - How Are Restaurants Meeting Their Customers' Behaviors

Horizon Hospitality Blog·26 September 2018
Increasingly, consumers are eating dinner at home, either preparing it from scratch, using a meal kit or choosing restaurant takeout or delivery. That’s because people are busy these days. They often work shifts that conflict with their partner or family, or need more than one job to make ends meet. It’s tough to find time to go out to eat, but it’s not any faster to prepare a meal from scratch.

Can Your Hotel Become the "Place to Be" in the Local Community?

Horizon Hospitality Blog·19 September 2018
Your property can be so much more than just a place for travelers to stop for the night while traveling on business or vacation. Guest rooms are only a part of your hotel. Why not take advantage of the entirety of your space? There is no better way to expand your revenue sources beyond just keeping beds filled.
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How To Become A Successful Event Manager

Horizon Hospitality Blog·30 August 2018
Being an event manager in the hospitality industry requires the ability to plan, execute, and evaluate a variety of events. Corporate meetings, weddings, fundraisers, and celebratory dinners are just a few of the events you will see in the industry. Each of these has its own clientele with different expectations. As an event manager, it’s your responsibility to make sure all expectations are met. How do you go about doing so you ask? Look no further, the following five steps will help you get started on your journey to becoming a successful event manager.
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Your Reputation Matters (Even More Than You Think!)

Horizon Hospitality Blog·29 August 2018
In a tight job market, you can’t afford to leave any stone unturned when it comes to attracting and retaining talent. Don’t underestimate the importance of your employer brand and reputation among job seekers.

Will Blockchain Shake Up the Hotel Industry and Provide Better Service to Your Guests?

Horizon Hospitality Blog· 8 August 2018
Chances are, when you hear blockchain, the first thing that comes to mind is bitcoin. But where blockchain applies to the hotel industry, it’s less about cryptocurrency than it is about the technology behind it – the ability to decentralize data storage.
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Transformative Travel - How Can Your Business Make a Life-Lasting Impact

Horizon Hospitality Blog·30 July 2018
It probably seems that returning from a vacation refreshed and relaxed should be enough, but today’s travelers expect more. They want a truly transformative experience. What is that, and how can your business make the most of this opportunity? Let’s explore these thoughts.
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A Hospitality Recruiter Helps You Take the Career Jump You're Ready to Make

Horizon Hospitality Blog·17 July 2018
Thinking about a career change? Not sure if it’s the right time or how to decide which job is right for you? Or maybe you know exactly where you want to work, but you don’t have an “in.” That’s why you need to work with a hospitality recruiter.
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Job Growth Is Rising. Hospitality Unemployment Is Decreasing. What's the Answer?

Horizon Hospitality Blog· 3 July 2018
The hospitality industry is booming, creating more jobs, but many of those jobs go unfilled. How can you compete for the best hospitality managers in such a tight talent market? Are there creative recruiting strategies you can employ to identify and attract top hospitality candidates? Let’s look at what we’re dealing with.
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Self-Driving Cars for Delivery - Is Your Restaurant Ready?

Horizon Hospitality Blog·27 June 2018
Self-driving cars are not yet widespread, but testing is ongoing. Common wisdom is that delivery of packages and food will ramp up much faster than actual human transport will. Ford, Toyota and several other manufacturers are running pilot programs. There has been some bugginess, but it truly is the way of the future, so it’s inevitable they will be worked out. In the current Domino’s/Ford partnership, the cars only appear unmanned. There is a driver inside assessing customer reaction and experience.
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Can Artificial Intelligence in Resume Screening Solve the Job Candidate Quality Challenge?

Horizon Hospitality Blog·13 June 2018
The problem in the hospitality industry is not that there are not enough candidates. It’s that there aren’t enough quality candidates. Narrowing the field from dozens or hundreds of candidates to a select few that are qualified enough to interview can take a lot of person-hours. Can AI do some of the heavy lifting for you?
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All Hospitality Companies Are Fighting for the Same Candidates. How Can You Shorten Your Time-to-Hire?

Horizon Hospitality Blog· 7 June 2018
In today’s economy, there are more jobs than there are solid candidates. Nowhere is this pinch felt more sharply than in the hospitality industry. Typically, in the first quarter on 2018, hospitality and leisure jobs remained open for 21 business days before being filled, a 7 percent increase over the same quarter in 2017. With the right strategy, you can beat the competition to the best people and get them ramped up fast.
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Food Trends to Jump on Right Now

Horizon Hospitality Blog·22 May 2018
As they say on Project Runway, “One minute you’re in, the next minute you’re out.” That’s just as true for restaurants as it is for design. But when it seems like new food trends are rolling out daily, how can you decide which ones to jump on and which to skip?
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What Is the Ideal Table Turnover Time to Increase Total Revenue and Tips? How Can You Achieve It?

Horizon Hospitality Blog·10 May 2018
You want diners to relax and enjoy their experience in your restaurant. If they feel at home, they are more likely to become repeat customers. The longer they linger, the more likely they will order dessert, more drinks, or coffee, all of which are high-margin items. Increasing check totals can boost revenue and tip amounts, so the longer they stay, the better, right?
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GDPR Starts at the End of May - Are You Ready?

Horizon Hospitality Blog· 3 May 2018
Do you know what GDPR is, and how it could impact your hospitality business? Here’s an overview of what you need to know. The General Data Protection Regulation (GDPR) is a law passed by the European Union (EU) regarding the management of the personally identifiable information (PII) belonging to citizens of its member countries. This legislation will go into effect May 25, 2018.

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