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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Bill Bensley to receive AHEAD Asia Outstanding Achievement award

Hotel F&B·11h
AHEAD – the Awards for Hospitality Experience and Design – has named Bill Bensley as recipient of the AHEAD Asia 2019 Outstanding Contribution Award. Recognising his unique approach – one often encapsulated with the Indonesian phrase ‘Lebih gila, lebih biak’, translating to ‘the odder, the better’ – the award celebrates the California-born, Bangkok-based interior designer’s fantasy-like compositions across 30 years in the industry.

At IHG, All Roads Lead Back to Concerto

Hotel F&B·21 February 2019
During InterContinental Hotels Group Q4 2018 Earnings Conference Call on February 19, CEO Keith Barr spoke to investors about some of the technological progress the company has made in recent years. In particular, Barr spoke about its new Guest Reservation System and its cloud-based technology platform IHG Concerto.

Social Media Trends Impacting Your Hotel In 2019

Hotel F&B·21 February 2019
This Article was originally published on, you can view the original article by clicking here Social media is one of the most important channels for marketing a hotel and 2019 is bound to be an exciting year for digital marketers. Change will continue to drive the evolution of consumer behavior and putting the right messages in front of the right consumers at the right time will be pivotal.

Milestone Inc. to Attend Preferred Global Conference in Monaco, Feb 25 - 28, 2019

Hotel F&B·20 February 2019
Milestone Inc. announced today that it will be attending the Preferred Hotels Global Conference in Monaco on February 25 to the 28th. Milestone will be on site with a booth and will be available for Preferred member Hotels to discuss digital marketing strategies and to showcase its recently announced Presence Cloud digital marketing suite.

9 UK Hiltons to Be Sold to Family of Israeli Tycoon

Hotel F&B·20 February 2019
The sale of the Zinc portfolio reflects an unabated appetite for U.K. hotels, despite Brexit woes.

Meet the Planner: Steve Goodman Navigates Ever-Changing Events Industry

Hotel F&B·20 February 2019
This is the third in a series of five Meet the Planner profiles, in which we get event planners’ insights on their jobs, their motivations, and their challenges — as well as their thoughts on venue and hotel interactions.

Three Ways Restaurant Accounting Software is Changing Business Practices

Hotel F&B·20 February 2019
Technology is all around us and it should be no surprise that it has tremendous influence in the restaurant industry. Technology provides guests with the ability to order food directly from their mobile device, at a full-functioning self-service kiosk, or even through tablets that also entertain them during dinner. The technological integration opportunities within restaurants are endless and, as innovative restaurants constantly strive to go above and beyond for customer loyalty, the need to find a solution for productive back-office activities and accounting systems is at an all-time high.

The Compliance Benefits of an Integrated Employee Scheduling and Time & Attendance Solution

Hotel F&B·20 February 2019
If there’s one thing that restaurant operations teams know all too well, it’s that building a perfect employee schedule is no easy task. Building one that satisfies the work/life balance of the team, meets labor compliance requirements AND the forecasted needs of the business? Well, good luck with that!

Cvent: European travel budget to rise in 2019

Hotel F&B·20 February 2019
2019 offers opportunities for hotels to increase corporate travel business as the vast majority of European corporate travel managers anticipate increased budgets.

Las Vegas' Stratosphere Gets New Name, New Image

Hotel F&B·19 February 2019
Seven trending gaming industry stories that will impact your casino revenue strategy.

Practical approaches to new product forecasting using structured and unstructured data

Hotel F&B·19 February 2019
When it comes to forecasting new product launches, executives say that it's a frustrating, almost futile, effort. The reason? Minimal data, limited analytic capabilities and a general uncertainty surrounding a new product launch. Not to mention the ever-changing marketplace.

Wellness Represents Big Opportunity for Hyatt: Latest Skift Research

Hotel F&B·19 February 2019
Arguably, no one else in the hospitality industry has made wellness as much of a priority and focus as Hyatt has. Our latest research suggests there's a lot of opportunity for the company to tap into this quickly growing segment to drive increased customer loyalty.

3 Ways to Improve the Effectiveness of Your Digital Customer Service

Hotel F&B·19 February 2019
It’s important to provide a stellar experience every time someone wants to engage with your brand. And as the avenues to engage with customers continue to expand, you will want to be accessible and ready to serve on these new channels.

3 Ways to Encourage User Generated Content from Guests

Hotel F&B·19 February 2019
A solid social media strategy is composed of many moving pieces – from honing in on who your target audience is down to the type of content you are publishing on a daily basis. While each segment is as important as the next, one may argue that at the end of the day, content is king. If the content you are sharing is not interesting, believable, or engaging, the other pieces do not matter.

How Automated Technologies Help Hotel Humans

Hotel F&B·19 February 2019
To say that technology has impacted hotel operations is a massive understatement. Connectivity, smart devices, and AI reign supreme, and operations today are almost unrecognizable when compared to just a few years ago.

Maroon 5 meet one perk in new Bonvoy Rewards

Hotel F&B·19 February 2019
Member benefits exclusive to Asia Pacific customers, including the ability to meet Maroon 5, have been rolled out by Marriott International as part of a revamped suite of rewards available via its new Marriott Bonvoy loyalty program.

Why Restaurants Need to Shift Strategy for the Stay-at-Home Consumer at MURTEC

Hotel F&B·19 February 2019
More consumers are ordering out and eating in. Savvy restaurants have to evolve to serve the changing consumer as the stay-at-home economy gains traction.

Cisco: Global Mobile Networks Will Support More Than 12 Billion Mobile Devices and IoT Connections by 2022

Hotel F&B·19 February 2019
At the inception of Cisco's Mobile Visual Networking Index (VNI) Forecast more than a decade ago, mobile (or cellular) traffic represented less than five percent of total IP traffic crossing global networks. Today, the role and reliance placed on mobile networking has dramatically increased.

8 Questions to Ask Yourself Before Publishing to Social Media

Hotel F&B·18 February 2019
Before hitting publish, post, or share, what can you do to ensure that your post actually has value and potential for good engagement? In this article, we provide a checklist that will help you create posts for your fans and potential hotel guests that are clear, relevant, and easy for fans to interact with.

Is Trump Organization Slowdown a Confirmation of STR's Lower Occupancy Projections?

Hotel F&B·18 February 2019
On February 12th, the Wall Street Journal published an article titled Slowing Hotel Growth Could be Worst in 10 Years. This headline was based on an STR (formerly Smith Travel Research) forecast suggesting that supply was overbuilt and hotel occupancy would level off, then decline over the next two years. On February 14th the Washington Post published an article titled Trump’s Company Officially Halts Hotel Expansion. The Trump Organization cited the ‘political climate’ as their reason for scrapping their new American IDEA Hotels and Scion brands.

Travelers use hotels' loyalty programs to get instant perks and rewards

Hotel F&B·18 February 2019
According to an new study, travelers want upgrades, quick check-ins, late checkouts and customized services.

Monarch Beach Resort Case Study

Hotel F&B·12 February 2019
Set along the beautiful California coastline, the luxurious Monarch Beach Resort has delighted and surprised guests with exceptional service since 2001. To further grow the business and meet increasing traveler expectations, Monarch Beach Resort selected Amadeus Service Optimization to shed manual processes and streamline operations so guest satisfaction could remain the staff’s top priority.

Boston & Cambridge Lodging Market Peaks in 2018 as Demand Outpaces Supply

Hotel F&B· 1 February 2019
Sebastian J. ColellaThe Boston and Cambridge lodging market accommodated approximately 7.5 million roomnights in 2018, growth in demand of 3.4% from the prior year. The market's supply increased 2.8% with the opening of four new hotels and a guestroom expansion which combined for approximately 760 new rooms available nightly.

Ibis Offers Up a Refresh

Hotel F&B· 1 February 2019
Ibis is refreshing its experience, opening out to the local community and increased social interaction. This strategy is in response to new customer expectations highlighted by an Ipsos study conducted across six countries on behalf of Ibis: 80% of respondents would like this new type of hotel to be a social venue, where everyone, including non-staying guests, feels welcome.

The Room Key: Should Hotel Sales Teams Be Allowed To Work From Home?

Hotel F&B· 1 February 2019
I am a hotel sales manager and there is a constant debate between the sales and marketing manager and our executive management team—should we have the flexibility to work from home every now and then? There are so many job options out there, and most companies are giving their employees more flexibility. We are in sales and know what we need to do to hit our numbers, or what will happen if we don’t achieve our goals.

Why should you pay more attention to your landing page? A refresher

Hotel F&B· 1 February 2019
Consider this. The average person (you, me, your mum, your favourite barista) will experience the same level of stress during a ‘mobile delay’ as they would whilst watching a horror movie. Yep. We live in that world now.


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