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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.


Revenue Management 101 - Part 4 Blog· 2 June 2018
Part 4 of the Revenue management 101 series will tie together the lessons from our past segments. Be sure to go back and catch up with parts 1-3 if you haven’t checked them out yet.

GDPR and Data Privacy Commitments - Cloudbeds has you covered Blog·30 May 2018
Now that the GDPR has gone into effect, we wanted to give you a final update on what Cloudbeds has done to safeguard your privacy as well as the privacy of your guests.

May 2018 Product Update: St. Bernardus Blog·18 May 2018
At Cloudbeds, our work is never finished. We’re constantly updating our software to better suit your business needs. Our latest product update promises more efficient management across the platform. Discover what we’ve done to simplify your workday.

Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service Blog·17 May 2018
As you may have heard, new data protection laws are being enacted throughout the world (including the GDPR in Europe). The post Upcoming changes to Cloudbeds' Privacy Policy and Terms of Service appeared first on Cloudbeds.

Cloudbeds is now connected to Hotel Bonanza Blog· 2 May 2018
Cloudbeds is pleased to announce that we are now connected to Hotel Bonanza, a new OTA charging 0% commission. When you sign up with Hotel Bonanza, your property will receive worldwide visibility, with extended reach to travelers in Europe, Australia, and New Zealand.

Cloudbeds now integrates with Civitfun - an online check-in service that syncs with your PMS Blog·19 April 2018
In an effort to make the online check in process smooth and easy for both guests and property owners, Cloudbeds is now working with Civitfun. This new integration allows guests to check in to your property online via your website and automatically sends their information directly to your PMS, regardless of the channel they used to book their stay (directly through your site, via an OTA, or with a tour operator,…). This way, your guests can arrive at your property with the check-in process already completed.

Revenue Management 101 - Part 3 Blog·18 April 2018
In addition to establishing Dynamic Pricing, there are a few other non-pricing methods you can use to increase revenue and profits. One such method is setting stay restrictions and controls, which helps you maximize revenue potential through managing busy peak days and adjoining shoulder days.

Revenue Management 101 - Part 2 Blog·22 March 2018
In the first part of our series, we walked through a high-level overview of what revenue management means for hospitality professionals and why it is so important. Now, let’s jump into the first of five actionable steps that you can get started on today to maximize profit. The steps are listed in the order of importance, beginning with the one that will have the most significant impact on your projected revenue potential. In your daily practice, I recommend that you start with this step and proceed to the next as you become more comfortable with the routine.

Hospitality Marketing Trends 2018 Blog·26 January 2018
As the hospitality industry continues to grow and independent properties gain even more traction, it’s key to look into the marketing trends that will define the year. Marketing is a powerful tool that has the ability to make or break a business, or even an entire destination. Take Iceland, for example, which did such a great job at marketing that they now have an overtourism problem. While Iceland might be the extreme example, it just goes to show the power of marketing. No matter your property size or marketing budget, there are a lot of things you can do to put your property in an opportunistic position.

2017 Hospitality Trends in Review Blog·19 December 2017
At the end of 2016, we predicted what trends would define 2017 for the hospitality industry. In some cases, we nailed it, while other trends never really took off. Let’s take a look back and review how our trend predictions impacted (or didn’t impact) the hospitality industry, especially for independent property owners and managers.

Cloudbeds Selected For Agoda's Innovative Supplier Partner Program Blog·29 November 2017
Fri, 1 December 2017 Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and The post Cloudbeds Selected For Agoda's Innovative Supplier Partner Program appeared first on Cloudbeds.

Analysis of Major Payment Processors Blog· 6 November 2017
A payment processor is a tool that exchanges data from your business to the customer’s bank and your bank. From that data, the processor accepts or denies the credit or debit card transaction. Payment gateways secure the payment information and facilitate the data transfer between your customer’s bank and your merchant account.

6 Factors You Should Consider When Choosing Your Property's Payment Processor Blog·20 October 2017
Your payment processor is an integral part of your property’s booking process and if it’s anything less than seamless, you could lose bookings. A solid payment processor is crucial to a secure online booking experience. And of course, when accepting payments in person you want to make sure the process is also quick and painless. This guide is meant to help you navigate the many options when it comes to selecting a payment processor.

How We Created a Strong Company Culture With 140 People in 23 Countries Blog· 3 October 2017
Today, I woke up and talked to my co-founder, Richard Castle, who happens to be working remote out of North Shore, Oahu, attended a virtual stand-up meeting with our VP of sales in Florida, spoke to our developers in the Ukraine, and had a lunch and learn with our new hires in Dublin.

9 Ways to Supercharge Your Email Subject Lines Blog·19 September 2017
With email, all the details matter. And it all starts with the subject line. Your subject line heavily influences your open rate and there are several factors you should look into when brainstorming your next award-winning email. Here are some of the best tips we’ve come up with based on our experience.

How Properties Communicate With Their Guests - Infographic Blog· 1 September 2017
How you communicate with your guests has a huge factor in the overall guest experience. We reached out to our clients and asked them how they approach pre and post stay customization, as well as if and how they customize each guests’ stay. The results were interesting. Most properties send pre-arrival emails while post-stay emails are only popular among less than half of those surveyed.

How to Find The Best Information to Personalize Guest Stays Blog·30 August 2017
Guest personalization is the future of hospitality. It’s a trend we’ve been following for the past couple of years, and we’re constantly figuring out how to help property owners better connect with their guests. As traveler trends and preferences change, it’s important for properties to personalize trips for their guests, even in small ways. Personalizing trips and finding new ways to surprise your guests will define a new age of travel. Using existing tools, like emails, surveys, and guest reviews, your property can uncover new ways to enhance the guest experience.

Analysis of Major Online Travel Agencies - OTAs - Update August 2017 Blog·16 August 2017
Every year, we take a look at the largest and most prominent online travel agencies that are important to our customers. Back in 2015, we created an analysis of online travel agencies and offered advice on which OTAs your property should use based on type and location. Today it remains one of our most popular guides, and we make it a point to update it regularly.

What You Need to Know About Pre and Post Stay Email Communication to Enhance Your Guests' Experience Blog·14 August 2017
The guest experience extends far beyond the property itself. Pre and post communication is essential for many reasons, but in short, it helps extend your property’s service and enhances the guest’s overall stay. Every property is unique, and the amount of communication you have will largely depend on your guests’ needs. Whether travelers are coming to your property for business or pleasure, there are ways better communication can enhance their stay.

Rady School of Management Venture Fund Invests In One Of Its Own Blog· 9 August 2017
The Rady Venture Fund at the Rady School of Management University of California San Diego, announced their recent investment in Cloudbeds, their first investment in a company co-founded by a Rady MBA. The Rady Venture Fund provides investment capital to entrepreneurs, education opportunities and hands-on learning experiences for Rady MBAs and other UC San Diego graduate students. Their investment was part of Cloudbeds’ oversubscribed Series B round of $9+ million led by PeakSpan Capital.

The Power of a PMS: 5 Ways It Secretly Makes You More Money Blog·27 July 2017
A property management system (PMS) can save your property money in more ways than you might think. With the right PMS, you can gain more revenue without increasing your revenue per available room or average daily room rate (even though a PMS usually improves those key performance indicators as well). A PMS allows you to organize your property and create new processes that help account for lost revenue and identify potential problems. We went through and found five areas where your property can benefit from a property management system, even without realizing it.

These Are the 4 Reasons Every Property Benefits From a Channel Manager Blog·14 July 2017
Channel managers are invaluable to properties of all sizes. Once just a “nice-to-have” channel managers have become a virtual “must-have” over the past decade. Large hotels have been using channel managers, or something like it, for decades, but now they’re available at a low cost to even the smallest hostel or boutique hotel.

How Hotel Technology Can Work for You Blog· 3 May 2017
The amount of software that is available to hotels is increasing every year, and many of the newer technologies are extremely useful in terms of saving time, increasing operational efficiencies, improving the guest experience, and even cutting costs. But with a sea of vendors and offerings, it can be complicated, stressful and time consuming for a hotel to choose which solutions will best fit their business needs.

How to Attract More Direct Bookings in 2017 Blog·17 April 2017
Distribution management remains one of the most important things a property has to oversee in 2017. While we believe a good distribution strategy is a healthy mix of third-party distribution partners, we want to focus on how properties can win more direct bookings. Depending on your property, you may have varying opinions about direct booking strategies and their importance to your revenue and brand.

What Software Your Hotel Needs in 2017 Blog·31 March 2017
It takes a lot of technology and software to run a business in 2017. Software as a service has transformed small businesses by providing powerful software at competitive price points. SaaS platforms are ever changing and regularly add new features at no extra cost. Now there are more options and services tailored to small and medium-sized businesses. Finding the right solutions takes time and effort, but thankfully there are sources dedicated to reviewing and suggesting software.

How Hotels Can Get the Most out of Social Media Blog·16 March 2017
Businesses have long since recognized the benefits of using social media, and the hotel industry is no exception. When done right, hotels will be able to reach thousands of potential customers, keep in touch with guests and build a loyal following, resulting in repeat bookings. But how can hotels make the most of social media?


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