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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Why 2019 is the Year to Make More Money

Duetto Research Blog·28 February 2019
The hotel industry continues to grow at an unprecedented rate. The latest figures from the UNWTO show international arrivals growing 6% in 2018 to total 1.4 billion. More people want to travel. And more investors and owners are entering the mix, hoping to turn a profit through hotel ownership and operation.

Putting The Customer At The Centre

Duetto Research Blog·14 February 2019
This week’s Opportunity 2019 conference provided plenty of food for thought for the UK’s revenue management community, as industry professionals, hoteliers, students and solutions providers came together to discuss ‘Revenue Management and the Connected Customer.’

Revenue Management and the Millennial

Duetto Research Blog· 5 February 2019
Once again the UK’s revenue management community will come together for a day of great debate and industry learning, as Revenue By Design prepares to host its Opportunity 2019 event at the Hilton Bankside, London, on 12 February 2019.

Creating and Stimulating Demand In Europe

Duetto Research Blog· 3 December 2018
H-Hotels group is a family-owned hotel chain with around 60 hotels across Germany, Austria and Switzerland. The hotel group is poised to enter new markets in Europe, with plans to expand in Spain, Italy and Hungary. Its first property in Budapest is currently under construction.

Meet Chinese Tourist 2.0

Duetto Research Blog·27 November 2018
While Chinese travellers have not given up their travel wanderlust and are in fact still growing in numbers, they have evolved in the way they travel. According to co-founder of China Luxury Advisor, Renee Hartmann, who was speaking at the Cross-Border Retail Growth Forum at Asia Society in New York City, among other changing trends, Chinese tourists are also spending less than before.

Cross-Department Collaboration is Key to Optimizing Group Business

Duetto Research Blog·26 November 2018
Getting the right group business in your hotel at the right time for the right rate requires a holistic approach from your entire hotel operations team. In the current environment, inefficiencies in formulating group rates and quoting them to potential guests has hotels leaving a lot of money on the table.

Hotels vs. OTAs: No Need to Go to the Mattresses

Duetto Research Blog·21 November 2018
It is not uncommon that I speak to a fellow industry colleague on the hotel operations front that - sooner or later - we come across the topic of OTAs and distribution of flat, albeit seasonal contract rates. "Genius Program", "wholesalers" and "" are just some of the names that are dropped, usually in tandem with "we must fight them" or "it is a battle".

Is Online Gaming Undermining Casinos?

Duetto Research Blog·20 November 2018
As online gaming continues its upward trajectory, generating millions of dollars in revenue, experts are again questioning whether the convenience and accessibility has helped or hurt Atlantic City casinos.

Why Would a Casino Need a Revenue Management System?

Duetto Research Blog·19 November 2018
A year after Lebron James departed Cleveland for the bright lights of Los Angeles, some thought his former team, the Cavaliers, still had the pieces to make a run at the playoffs.

Europe's Hotels Report Solid September

Duetto Research Blog·13 November 2018
Key performance indicators for hotels in Europe showed continued gains year on year in September, with a 3.7% increase in gross operating profit per available room to €96.80, second only to the peak recorded at hotels across the region in June at €105.07.

6 Things You Might Not Know About Google Travel

Duetto Research Blog· 8 November 2018
Google is simply everywhere these days. Its search engine is the de facto choice for finding just about anything online. And if you use the company's email service, Gmail, there's a good chance that you've been roped into using other Google services, too. Perhaps you keep your calendar there. You might even get your driving directions from Google Maps. And if you own a smartphone, you might even be using the company's mobile operating system, Android.

Will Google Perfect Personalization Before You?

Duetto Research Blog· 5 November 2018
In the world of travel, two superpowers currently prevail above all: personalization and intuition. The better a hotel, app, or travel company can respond to users’ needs and desires — and ideally, predict them before they bubble up to the surface — the more likely they are to gain a loyal following, according to this Jakarta Post report.

Blockchain: The Possibilities For Innovation Are Endless

Duetto Research Blog· 1 November 2018
Khalid Ladha, strategic alliances director at BlockX Labs, a Toronto-based product-development lab, takes us through the blockchain basics. He explains what this technology actually is as well as looking at opportunities for the hotel industry, in terms of distribution, reporting and transactions.

Revenue Management Speed Check: Let's Accelerate

Duetto Research Blog·25 October 2018
Earlier this year I was invited – along with other RMS vendors and senior hotel executives – to speak at a roundtable hosted by none other than RM-veteran Sherri Kimes. As was to be expected, the conversation was robust and engaging, with viewpoints shared from a variety of perspectives for a holistic view. The audience consisted primarily of students in their final year at the prestigious NUS Business School in Singapore, who were interested not only in the status quo, but also the direction in which the revenue management discipline was headed.

Creative Hotel Packaging Via Blockchain

Duetto Research Blog·23 October 2018
Norwegian hotel chain Nordic Choice has almost 200 properties in Scandinavia and the Baltics, all under one owner - Petter Stordalen and his company Strawberry Group.

Ctrip Enters Hotel Management Space

Duetto Research Blog·23 October 2018
Seven trending news stories in APAC that will have an impact on your hotel Revenue Strategy.

Why Quality Data Is Key To Personalised Marketing

Duetto Research Blog·19 October 2018
Interstate Europe Hotels & Resorts provides third-party hotel management to hotels, resorts and conference centres throughout the UK, Europe and Russia/CIS, working with brands such as Hilton, Holiday Inn and Ibis.

How Hotels are Putting Their Data into Action

Duetto Research Blog·18 October 2018
Hoteliers are still in the infancy stages of using the troves of available data to better serve guests and value rooms properly, according to Balaji Krishnamurthy, Chief Strategy Officer with Sabre.

Casino Stocks Taking Too Many Hits

Duetto Research Blog·17 October 2018
Seven trending gaming industry stories that will impact your casino Revenue Strategy.

How Tribal Casinos Press Their Advantages as the Gaming Industry Evolves

Duetto Research Blog·15 October 2018
In a year of significant change for commercial casinos -- including the legalization of sports wagering and the continued emergence of non-gaming revenue -- tribal gaming properties are facing those same challenges, plus unique competitive factors of their own.

Taking Blockchain from Concept to Reality

Duetto Research Blog·10 October 2018
How can hotels harness blockchain technology? That’s exactly what innovator, strategist and Chief Operating Officer of citizenM, Michael Levie, hopes to uncover during the panel discussion he will moderate at RSF London on 5 November called, Hype or Hope: Is Blockchain going to change the industry, or much ado about nothing?

The Magic of Personalisation

Duetto Research Blog· 4 October 2018
Take a unique product (a Wizard Chamber) and one niche market (Harry Potter fans and the wider wizarding world) and you have a potion recipe for hotel success.

Are You Asking 'Who Moved My Hotel Revenue?

Duetto Research Blog·25 September 2018
The hotel industry is changing at breakneck speed. New disruptors are constantly entering the space. Think online travel agents, Airbnb, Google, Facebook et al. If you don’t continue to evolve, you will fall behind the industry.

STR: Inflation-Adjusted ADR is 'Mostly Flat

Duetto Research Blog·24 September 2018
The U.S. hotel industry reported positive results in the three key performance metrics during August 2018, according to data from STR.

Hospitality Technology's Moment of Truth: Who Will Transform the Booking Experience?

Duetto Research Blog·21 September 2018
Can you name three great enterprise technology companies in hospitality? Or even one? The answer is likely “no,” because most people have never been terribly impressed by the typical experience on a hotel’s website.

Keep Up on Constantly Evolving Hotel Digital-Marketing Trends

Duetto Research Blog·24 August 2018
How consumers research and shop hotels — and on what channels — can be considered rather fluid. Keeping up with the constant changes, additional distribution sites and package options is a nonstop job.


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