• What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Introducing the Ctrip customer-centricity playbook for global supremacy

Tnooz·6h
Ctrip’s first quarter 2018 financials contain some impressive triple-digit growth figures, while chairman James Liang used the prepared remarks part of the earnings call to explain how Ctrip’s customer-centric approach is geared towards creating “not only the best travel service provider in China, but the best in the world.” He acknowledged however that the focus on the customer might impact earnings in the short-term, a small but significant shift in that Ctrip’s execs have previously talked in terms of building market share as an immediate headwind on earnings.
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Are hotel operators ready for GDPR?

Tnooz·23 May 2018
Is that the sky falling, or just a new era dawning? If you believe the fear-mongers, GDPR is game-over for contemporary marketing techniques.
commercial

Marriott unveils partnerships for in-destination experiences platform

Tnooz·23 May 2018
Marriott has signed a series of deals with technology companies to expand and open up its Marriott Moments platform of bookable destination activities.
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Qantas launches new distribution platform, Travelport adds rich content features

Tnooz·23 May 2018
Qantas Airlines is stepping up its retailing game with the introduction of a new distribution platform intended to give travel agents access to more detailed information about product features available with each booking. The platform will also provide information on frequent flyer status at the point of sale.
commercial

Rethinking touchpoints in the travel industry

Tnooz·22 May 2018
Sponsored by Smartvel. The customer journey and the associated touchpoints are established parts of the travel industry vernacular.

Wait, did TripAdvisor really influence 10% of global tourism spending in 2017?

Tnooz·22 May 2018
The influence of TripAdvisor on how tourists choose to spend their money is continuing to increase, according to research commissioned by the reviews website. Research firm Oxford Economics finds that TripAdvisor’s reviews and scores influenced around $546 billion of travel spending during 2017 – this represents 10.3% of all global spending on tourism which reached a total of $5.3 trillion last year.

Air and rail cooperation, Ctrip Oasis Lab and more China travel trends

Tnooz·22 May 2018
Ctrip has replaced its incubation program, previously noted for its Baby Tiger Program, with the Oasis Lab to provide incubation for online consumption sector, with the goal of identifying the rising stars of the industry. Targeting early-stage and angel-round investment projects, Oasis Lab assesses innovative projects based on its future growth potential, the proposition of the team and the sustainability of business models, as well as the synergy with Ctrip.
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Travelaer directs airlines towards brand dotcom conversion rates

Tnooz·21 May 2018
The direct booking conversation is often monopolised by hotels, but there is no reason why airline dotcoms can't bring in passengers and avoid the third-party acquisition costs which prompted the “stop clicking around” campaigns from hotels.
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Startup pitch: Trill wants to make travel content within UGC bookable

Tnooz·21 May 2018
Consumers turn to multiple sources when researching and booking a trip or, the elements that make up a trip.

How tours and activities will evolve in the European tourism market to 2025

Tnooz·17 May 2018
2025 is only seven years from now – before looking into the future, you have to know the past, so let’s look back. In 2011, Phocuswright’s “What they do when they get there” report was one of the first to highlight this “young” market, despite tours and activities as part of the travel journey having been around for ages. It was finally beginning to see some traction from the major players like Expedia.

3 big ideas for 2018: Airbnb unstoppable, battle for TripAdvisor is over and new players start to reshape the industry

Tnooz·16 May 2018
In an industry as large and significant as travel, even minor changes to the digital hierarchy can have major ramifications. Yet, far more exciting are the type of major changes that can shake the foundations of the sector. SimilarWeb recently produced the annual analysis of the travel industry – Travel Trends & Insights Report for 2018 – and these are three of the biggest trends it identifies.

Google says forget app versus mobile web, it's app and mobile web

Tnooz·16 May 2018
A recent Think with Google article suggests that “app versus mobile web” arguments should be consigned the recycle bin and that brands need to start thinking how these two “unique” formats can work together. The piece is not specific to travel, but the insights are relevant for brands whose app and mobile web presence exists in the consumers’ overall m-commerce world.

How optimising performance media can enhance the customer journey

Tnooz·15 May 2018
A lot of marketing is based around impulse buying. You only have to walk down the street to see sale sign after sale sign enticing you buy that shirt that you really don’t need. From a business perspective we often place a higher value in registering an immediate sale rather than acquiring a long-term customer slowly, over time, across a variety of media formats. Over the past few years holidays have become cheaper and more accessible but due to the relative expense and complicated nature of booking time off work etc. the travel industry doesn’t see a huge number of impulse buyers which can present a challenge for travel marketing.

Cendyn's sales and marketing chief on loyalty, people and its partnership with Sabre

Tnooz·15 May 2018
Cendyn’s “About Us” page references its “twenty years of success in the hospitality industry” which means that it arrived on the scene a year or so after Expedia and Priceline (and a bit before TripAdvisor). It is now active in 143 countries and has more than 30,000 hotel clients. It has cloud-based tech solutions broken down into three areas – marketing, sales and events – which gives it a wide-ranging operational overview of business-critical areas of interest for the hotel industry.
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Startup pitch: Stay22 offers map-based accommodation booking for events

Tnooz·15 May 2018
Stay22 is an accommodation solution for event organisers and platforms. The startup enables companies to create map-based accommodation listings for their events with commute times to the event location and other local information.
commercial

Data isn't just extra baggage - handle it with care

Tnooz·14 May 2018
For most travel companies, data is the aeroplane that’ll fly them into a consumer’s inbox, psyche and wallet. With the growing desire from consumers for an exotic social media cover photo parading some adventurous holiday location to show off to friends/followers mixed with the increase in cheaper chartered flights, the travel sector is experiencing an influx of customers wanting the perfect getaway.
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GoEuro's chief operating officer on APIs, organic growth and Berlin's startups

Tnooz·14 May 2018
A fragmented supply base with an inconsistent level of in-house tech, growing demand from smartphone-enabled consumers, an often complicated product set and interest from A-list investment firms and industry buyers.
commercial

How one European company is quietly building its (hotel tech) empire

Tnooz·14 May 2018
A few weeks ago Zucchetti, a company providing software and hardware for the hospitality industry among others, quietly acquired Italy-based rival Simple Booking.
commercial

Chatbots - the ecommerce tool nobody is measuring

Tnooz·10 May 2018
Conversational commerce offers great opportunities to improve the customer experience. But, the quality of that experience is not a given; behavioural analytics are essential if organisations are to maximise the value of chatbots and drive up both engagement and revenue.
commercial

It's the end of search as we know it (and I feel fine)

Tnooz·10 May 2018
Over the years, online hotel bookings have increased dramatically: according to Statista, last year the market value for hotel reservation made on the web was over 42 billion in the US alone. However, the search volume on classic search engines (such as Google or Bing) for generic travel-related keywords is constantly decreasing.
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Trivago buys TripHappy to further boost hotel search experience

Tnooz· 9 May 2018
Trivago has made its second acquisition in less than a year with US-based TripHappy, with no terms of the deal disclosed. The startup helps travellers figure out where to stay that might best suit their needs.
commercial

Ctrip opens Oasis Lab, welcomes external startups to incubation program

Tnooz· 9 May 2018
ChinaTravelNews has learned that Ctrip has upgraded its internal incubation program after Spring Festival this year. Noted for its Baby Tiger Program in the past, the incubation program has been expanded to become the Oasis Lab and provide incubation for the online consumption sector, with the goal of identifying the rising stars of the industry.

Amadeus less reliant on western Europe, APAC on the rise

Tnooz· 8 May 2018
Amadeus has started 2018 well, with its distribution and airline IT units dominating the filings while its new businesses continue to find their feet, financially and operationally. For the first three months of 2018, the Madrid-listed tech giant reported revenues up by 3.1% to €1.2 billion compared with the same period in 2017, resulting in an EBITDA hike of 7.4% to €539.0 million. Forex was a “negative headwind” during the quarter, and some accounting changes have also skewed the growth percentages.

Ctrip initiatives, Alibaba partnership and more China travel trends

Tnooz· 8 May 2018
Ctrip has completed a strategic investment in Boom Supersonic, which is building a supersonic airliner capable of carrying 55 premium passengers at Mach 2.2 (2,335 km/hour), more than twice as fast as current passenger airplanes, and the fare will be on par with current business class fares. The two companies are working to halve flight times from China to the United States, South Asia, and Oceania.

Fake hotels: the new weapon of choice for fraudsters

Tnooz· 2 May 2018
Travel fraud is escalating at an unprecedented rate. In 2017 alone 4,700 travelers were impacted by fraud. The new findings from ABTA, the City of London Police and Get Safe Online also revealed accommodation booking to be one of the main types of travel fraud.

Blockchain: which road to travel?

Tnooz· 1 May 2018
Blockchain to revolutionise the complex travel ecosystem or blockchain technology to drive efficiencies in travel companies? Now that the buzz around what blockchain can deliver for travel has eased to a hum, many firms are faced with this choice. But which is the right one? These are issues to be discussed at upcoming EyeforTravel Europe where Winding Tree’s CEO Maksim Ismaylov will be speaking. Winding Tree, which raised $16m in an initial coin offering in February, is the company with the biggest idea – to disintermediate the highly fragmented online travel jungle using what is still a nascent technology.

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