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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Startup Pitch - GuruWalk offers free walking tours for travelers, tips welcome

Tnooz·13 August 2018
Have you heard? The tours and activities sector is quite exciting at the moment… A flurry of big deals and funding – Booking buying Fareharbor, Tripadvisor buying Bokun, Klook raising another $200 million – has propelled tours and activities into the spotlight.
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Life beyond walled gardens

Tnooz·13 August 2018
Walled gardens are the industry’s frenemies. On one hand they offer advertisers access to millions of users, but on the other hand, they make it near impossible for brands to use all-important behavioural data outside of the one platform. This can be especially detrimental for industries with unpredictable consumer purchase cycles — such as travel.
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Klook earmarks monster Series D for expansion, curation, tech and efficiencies

Tnooz· 9 August 2018
In-destination booking platform Klook has secured another US$200 million funding and will expand into the US and Europe.
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How travel sites can minimise booking abandonment

Tnooz· 9 August 2018
Booking abandonment is a problem for travel websites, but there’s still plenty they can do to keep the problem to a minimum. In this article, I’ll explore the issue and look at possible solutions.
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Push or pull? Third-party distribution for the Chinese outbound market

Tnooz· 9 August 2018
When evaluating what overseas hotels are doing for the Chinese outbound market, online content is one area that needs attention.
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Studying the top five travel and aviation buzzwords in 2018

Tnooz· 8 August 2018
At the Global Aviation Festival in London we work all year round to examine the latest technology trends impacting the aviation and travel industry. Working with our partners we have put together the top five buzzwords featured on our three-day, 300+ speaker agenda.
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From NDC to modern dynamic air commerce

Tnooz· 8 August 2018
by PROS Three-letter acronyms – TLAs – are common-place in almost every aspect of 21st century life, and travel technology is no exception. Ever since IATA introduced its “new distribution capability”, NDC has become established as part of the industry’s shorthand.
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An agile approach to conversion

Tnooz· 8 August 2018
Iztok Franko, founder of strategic digital marketing and e-commerce consultancy Diggin Travel, has put together a new toolkit to make data analytics more useful for conversion, using a technique known as “agile business intelligence”.
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Look who's talking - tnoozLIVE@GBTA running order

Tnooz· 7 August 2018
The interview schedule for tnoozLIVE@GBTA presented by BCD Travel is almost complete.
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Summer reading - five news stories you may have missed

Tnooz· 7 August 2018
According to Amanda Johnson, teacher at Study.com, “Summer reading is critical to not only retain information but also to grow in knowledge and critical thinking skills”.
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Wifi in the sky can generate loyalty (bandwidth permitting)

Tnooz· 7 August 2018
Satellite connectivity supplier Inmarsat has published its fourth annual Inflight Connectivity Survey, which shows that the availability of good-quality wifi onboard can be a loyalty driver for airlines.
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Tencent tipped for OYO move, Chinese to spend $45 billion this summer, and more China news and trends

Tnooz· 7 August 2018
Tencent is tipped for a major OYO Rooms investment, while China’s domestic and outbound summer season could be worth more than $45 billion with 500 million trips expected. Plus JV’s, hotel marketing and loyalty partnerships and startup funding in this latest round-up.
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Mintel detects big rise in brand dotcom bookings for UK tour operators

Tnooz· 6 August 2018
UK tour operators are grabbing a larger share of online travel bookings, according to the latest research from Mintel.
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A context for the rise in personalisation

Tnooz· 6 August 2018
Hoteliers have always focused on the guest experience, but never before has a guest’s experience outside of the hotel room mattered almost as much as their experience within the room.
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SITA airport tech plays role in making FIFA World Cup a success

Tnooz· 6 August 2018
The recent 2018 FIFA World Cup captivated audiences and drew visitors to Russia, but it also set new standards for technology in travel.
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Protecting the traveler of tomorrow- free tnooz report

Tnooz· 6 August 2018
Trying to predict how, when and where US consumers will travel for leisure is an industry in itself, and the signs for the rest of 2018 are generally positive.
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Market dynamics play into eNett's hands

Tnooz· 2 August 2018
Travelport’s B2B payments business eNett has had another high-double-digit growth quarter and is well on track to deliver $500m in revenues in 2021.
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Bellhop's pivot from digital concierge to rideshare aggregator explained

Tnooz· 2 August 2018
This is a viewpoint from Payam Safa, founder and CEO of Bellhop.
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Hints and tips to make apps work harder

Tnooz· 2 August 2018
Mobile marketing platform CleverTap has published a set of benchmarks for travel apps to give marketers an idea of how well – or not – their own app performs in context. Industry Benchmarks for Travel Apps is based on analysis of anonymous users performing over 55 billion events on one billion devices this year.
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Sabre makes a point

Tnooz· 1 August 2018
When Sam Menke took over as CEO of Sabre in late 2016, the first things he talked about were return on investment, margins, speed to market and the potential of getting its GDS and PSS to work more closely together.
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Firm fined for misleading consumers on TripAdvisor but still makes it into Top 25

Tnooz· 1 August 2018
A consumer protections case against Australian serviced apartments operator and developer Meriton has concluded with the Federal Court fining the company.
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Online accounts for 80% of under-30s travel bookings, OTAs dominate (for now)

Tnooz· 1 August 2018
Online travel agents (OTAs) are the most popular option for booking flights and accommodation within the youth and student market. A survey of more than 57,000 travellers aged under 30 by WYSE Travel Confederation found this age group booked around 40% of its flights and 47% of accommodation through OTAs during 2017.
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Ctrip eyes Asian and global presence with Trip.com's diversifying services

Tnooz· 1 August 2018
This is an article from TravelDaily China.It appears as part of the tnooz sponsored content initiative. � As one of the world's major
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A global picture of travel content

Tnooz·31 July 2018
Discovery platform Taboola has released a global guide to native advertising trends in travel, which covers keywords, imagery, click-through rates, device patterns and more. The findings are based around 8 billion impressions and almost 8 million clicks, and include worldwide bigger picture details and country-specific insights. Seeing as Taboola (and the many other content/adtech companies which produce this type of report) talk up their ability to “target” customers, the most relevant and usable finding are the specifics – although it is still interesting to put these specifics into a wider context.
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The airport is now less transitional, more experiential

Tnooz·31 July 2018
Always-connected, highly-mobile millennials are forging new norms for leisure and business travel, making the use of technology and the focus on unique experiences the hallmarks of their travel habits.
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Travel giants getting stronger in summer

Tnooz·30 July 2018
Summer is upon us, and beaches, pools and resorts are filled with revellers enjoying their travels around the world. Yet, even as vacations are being enjoyed now, it was the meticulous planning done in the spring that was responsible for the hotel bookings, travel arrangements, tour reservations and more that are currently populating itineraries.

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