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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.


Hospitality firms must beat off hackers to safeguard their businesses· 3 August 2018
Data breaches are on the increase at hospitality businesses.

GO IN launches indoors outdoors Elias· 1 August 2018
Indoor goes outdoor' is a familiar trend in the design of outdoor furniture for foodservice. But it also works the other way around - why not use an outdoor chair indoors for a change?

One Bag Every Minute - Stasher smashes 100,000 bag storage milestone and creates a new marketplace in the process·20 July 2018
Stasher, the start-up bag and luggage storage platform, has stored its 100,000th bag and proved that there can be a successful sharing economy solution for luggage storage. The company is now targeting half a million bags in the next 12 months as it consolidates its presence in the UK and Europe and expands into the US and Asia.

Ten successful years for Bay Hotel·19 July 2018
The Bay Hotel has just celebrated its ten year anniversary since opening its doors in2008, when it was added to the popular 'Bay Leisure Complex' at Pettycur Bay Holiday Parkin Kinghorn, Fife.

Investing in your best resource·19 July 2018
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses the merits of online, face to face and blended approaches to training..Hospitality is notorious for poor staff retention rates and there are many reasons for this.

Five network security threats facing hospitality - and how to fight them·20 June 2018
Digital networks are now the backbone of every hospitality company's operation. But they are also a very attractive target for cyber criminals. Paul Leybourne of Vodat International examines the key cyber security threats facing hospitality firms - and how they can better protect their businesses.

Plastic - not so fantastic·19 June 2018
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how banning plastic straws is just the start for our industry..According to recent BBC news it was in 1907 that the world was first introduced to a modern plastic, called Bakelite.

Bottoms Up! Beacon offers advice on how operators can stay afloat amongst declining UK beer sales·18 June 2018
According to new data from the British Beer and Pub Association (BBPA), UK beer sales in the first quarter of 2018 have dropped by 1.7% in a YOY comparison with 2017, reaching their lowest point in two years.

Leasowe Castle Set To Host First Music Festival As Part Of Its Expanding Events Offering·14 June 2018
Leasowe Castle is set to host Wirral's Skeleton Coast Festival on Saturday, September 1, adding to its plethora of events offerings.

Courtyard Edinburgh welcomes new manager·14 June 2018
A brand new General Manager is now leading the team at the capital's Courtyard Edinburgh hotel.

Apprentice chefs at The Swan at Lavenham Hotel and Spa Runners-up in National HIT MasterChef competition·13 June 2018
Two apprentice chefs from the 15th century Swan at Lavenham Hotel and Spa were runners-up in the national final of the 2018 HIT (Hospitality Industry Training) MasterChef competition. Hannah Scott and Samuel Austin battled it out against other apprentices from across the country at the grand final, which was held at Central Street Cookery School, St Luke's in London.

Environmental promise from Apex Hotels ahead of World Environment Day· 5 June 2018
Apex Hotels has today (4 June 18) announced its plans to remove plastic straws from its hotel restaurants and bars in time for World Environment Day.

Multimillion pound refurb complete at Apex Grassmarket Hotel·31 May 2018
A multi-million pound refurbishment of leading Edinburgh hotel, Apex Grassmarket, has been completed, with guests set to enjoy a warm welcome in luxurious surroundings within the city.

Leasowe Castle Commemorate 100-Year Anniversary Of The Sinking Of Its Namesake Ship·31 May 2018
A century on from the sinking of the HMT Leasowe Castle, the Wirral venue has paid tribute to the historic event which took place on May 27, 1918.

Best Western Plus 'Kenwoof' Hall launches charity partnership with Support Dogs·31 May 2018
Sheffield's Best Western Plus Kenwood Hall Hotel & Spa became 'Kenwoof' Hall last week, as it announced a new charity partnership with national Sheffield-based charity, Support Dogs.

Cheers! Celebrating the success of home-grown tipples this English Wine Week·31 May 2018
Beacon, Britain's leading purchasing company, is celebrating English Wine Week, (Saturday 26th May - Sunday 3rd June 2018) by shining a spotlight on home-grown wine, following its research which named Made in Britain the top trend amongst diners for 2018.

Palladium Hotel Group announces new brand - 'BLESS Collection Hotels'·30 May 2018
Palladium Hotel Group has revealed plans for a new hotel brand, 'BLESS Collection Hotels', targeted at the contemporary luxury market. The group has signed a management contract with investment groups, Grupo Didra and AINA Capital, for the first property in central Madrid due to open in November 2018.

Beer Can Chicken, ox heart and applewood - The barbeque trends to make yours sizzle this summer·21 May 2018
With another glorious bank holiday predicted and summer on the horizon, Beacon, Britain's leading purchasing company, is welcoming the arrival of barbeque season with open arms and encouraging operators to take stock of the latest meat trends to get ahead of the competition.

CodeGen showcases AI innovation at HITEC Houston·17 May 2018
Travel technology supplier CodeGen will showcase its market-leading suite of products at HITEC Houston for the first time next month (June 19-21, 2018).

If you can't stand the heat·17 May 2018
Monica Or, columnist and Hospitality Consultant at Star Quality Hospitality Consultancy discusses how stress in the workplace can lead to mental health issues.. I am sure you have heard the expression ‘If you can’t stand the heat, get out of the kitchen.’ A phrase that has been reported to be originally coined by US President Harry Truman. In other words, when the pressure is too much you need to leave and remove yourself from the situation

Beacon strengthens purchasing team with new appointment·16 May 2018
Britain's leading purchasing company, Beacon, has strengthened its team with the appointment of a new Purchasing Manager, Katarzyna Ogniewska.

Montcalm Luxury Hotels joins GTMC as newest partner·14 May 2018
Montcalm Luxury Hotels boasts a growing portfolio of five star properties across the capital that offer business travellers easy going luxury, outstanding facilities and exceptional service.

Leading hotel management company unveils bold new look· 4 May 2018
London-headquartered Redefine|BDL Hotels, which has a portfolio of more than 70 hotels across the UK, will be known as RBH going forward and has a new-look brand to match the streamlined company name. The culmination of more than six months’ work, the new brand has been put in place following rigorous brand research amongst clients, suppliers, property agents and employees. Designed to reflect the RBH mission, vision and values, the colourful brand visuals reflect a sense of personality and flair, balanced with the solidity of the typeface.

GDPR: Time To Panic?· 1 May 2018
David Collins, columnist and Co-Founder & Chief Operating Officer at Great National Hotels and Resorts discusses the challenges posed by GDPR with Great Nationa’s Data Protection Officer, Aimee Olley. The deadline for hotels to comply with the new General Data Protection Regulation is fast-approaching. By the time this article is published, it may have already landed at our doors. So, should you be panicking? Aimee Olley, Data Protection Officer for Great National Hotels and Resorts provides some timely advice. In short, the answer is no, or at least, not yet.

How Important is Ergonomics When it Comes to Hotel Design?·27 April 2018
Headed up by Managing Director Lee Birchall, DV8 Designs is renowned for designing and delivering unique and exceptionally creative solutions to each client depending on the site, brief and budget, with flexibility as one of its core strengths. Lee is responsible for designing a number of hotels and venues across the UK. From country house classics to upmarket boutiques, DV8 Designs has an expansive portfolio that varies significantly. One common derivative between all of these projects, however, is the use of ergonomics which essentially captures just how guests will utilise their surroundings. Ergonomics aims to create safe, comfortable and productive spaces by transferring human abilities and limitations into fully functioning design.

Dry Summer Predicted for British Drinkers: Research from purchasing company Beacon suggests millennials are driving a teetotal trend·13 April 2018
The growing trend for teetotal drinking is predicted to have a big impact this summer by Beacon, Britain’s leading purchasing company, which is urging operators to take note of the change in drinking behaviours and to adapt their soft drinks offering to meet this new demand. – News from Beacon Kelley Walker, Purchasing Manager at Beacon, shares insight and recommendations for operators: “We know from industry data that 70% of millennials are more likely to brag about how long it has been since they last drank alcohol, as opposed to how much alcohol they last drank. That is a notable social shift and one that our supplier Oranka Juice Solutions predicts will also result in an increasing number of adults becoming teetotal too.


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