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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Intellihot Launches The Neuron Series Featuring Drop-In Tankless Water Heaters for Hotels at AAHOA

Hospitality Technology Magazine·25 April 2019
Intellihot Inc., a clean technology, IoT company which manufacturers commercial tankless water heaters used by some of the world’s largest hotels, today from the 2019 AAHOA Annual Convention & Trade Show, debuted its groundbreaking Neuron Series of commercial tankless water heaters.

PAR Technology Adds Brink POS API Integration with Altametrics, Hubworks

Hospitality Technology Magazine·25 April 2019
ParTech, Inc. has partnered with Altametrics and Hubworks, a leading provider of cloud-based enterprise restaurant systems that provides food, workforce and supply chain management.

Global Cancellation Rate of Hotel Reservations Reaches 40% on Average

Hospitality Technology Magazine·24 April 2019
D-Edge Hospitality Solutions, part of the Accor-owned hotel technology group, said it analyzed the online distribution performance of more than 200 different channels for 680 properties in Europe between 2014 and 2018. When analyzing the data, D-Edge found that, with the exception of 2018, every single channel has observed a marked increase in cancellation rate YoY. And, even in 2018, the number was 7.1 points above 2014. With a global average of almost 40% cancellation rate, this trend produces a very negative impact on hotel revenue and distribution management strategies. Website Direct has kept the lowest cancellation rate of all channels, though it too increased by 2.8 points.

Just Salad Chooses Grubhub As Exclusive Third-Party Delivery Marketplace & Loyalty Partner

Hospitality Technology Magazine·23 April 2019
Grubhub announced an exclusive partnership with Just Salad, the fast casual concept. Grubhub will be the place diners can exclusively order delivery from more than 30 owned-and-operated Just Salad locations in New York, New Jersey, Pennsylvania and Illinois.

Paradox Unveils Hiring Platform for Restaurants

Hospitality Technology Magazine·23 April 2019
Paradox launches Olivia Hire for Retail & Restaurant, a mobile-first, candidate-centric solution built for the specific recruiting needs of high-volume restaurants. Many high-volume recruiting organizations in the retail and restaurant industries open new job requisitions anytime a restaurant or store becomes understaffed. Local managers are forced to use traditional systems that were built for centralized organizations, not the needs of local stores. Restaurants offer online orders with a few clicks on a mobile device and retail stores offer curbside pickup; raising your hand to work at a restaurant should be as simple, easy, and fast.

Chipotle Customers Cry Data Breach

Hospitality Technology Magazine·21 April 2019
A number of customers of Chipotle are claiming their accounts have been hacked and they've been charged for orders at other locations in other states. Customers are taking to Twitter to air their grievances with @ChipotleTweets and posting their stories on Reddit. In most cases, orders were put through under a victim’s account and delivered to addresses often not even in the victim’s states, according to reports.

dormakaba Debuts Total Enterprise Solutions and Services for Architects, Designers and Developers at AAHOACON

Hospitality Technology Magazine·19 April 2019
dormakaba, a provider of access control systems with the secure Saflok™ and Ilco™ electronic door locks, will present AAHOACON attendees with an exciting new suite of total enterprise hospitality solutions and services for architects, designers, developers and property managers.

Vostio: The Future of Security and Guest Access Management

Hospitality Technology Magazine·18 April 2019
Security access needs within the hospitality industry are forever changing due to the increasing ingenuity of those with harmful intentions. Yet by making its Vostio cloud-based access management system available to properties around the world, ASSA ABLOY Global Solutions is equipping hoteliers with the tools they need to always stay one step ahead. With Vostio, hotel staff gain the ability to manage every aspect of their security access operations at any time, and from anywhere.

How Meli! Hotels International Became One of the Top 10 Most Influential IBEX 35 Companies on Social Media

Hospitality Technology Magazine·18 April 2019
Founded in Spain in 1956, Meliá Hotels International is the third-largest hotel group in Europe and the largest resort chain in the world. Listed on the IBEX 35, it boasts 380 hotels and more than 98,000 rooms across 43 countries.

Research: Sixty-Two Percent of Consumers Regularly Use an Accommodation App When Traveling

Hospitality Technology Magazine·17 April 2019
Dependence on mobile phones when travelling is brought into sharp focus by a survey of more than 3,600 travelers which reveals a growing appreciation for bespoke travel apps. Research commissioned by Edinburgh-based hospitality firm Criton, highlights that loyalty programs, self-check-in/out and accessing your hotel room via a digital door key are primary requirements of today's guests.

Plugging Security Holes with SD-WAN

Hospitality Technology Magazine·16 April 2019
Restaurants, hotels and countless other organizations within and outside of the hospitality space have traditionally relied upon virtual private networks (VPNs) to connect remote locations and/or for deploying new apps. In the past, VPNs could help control costs, as well as provide a level of security.

Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Network Infrastructure Update

Hospitality Technology Magazine·16 April 2019
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, announced the successful implementation of advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Oklahoma City, Autograph Collection.

Hotelbeds and OYO Hotels & Homes Announce Distribution Partnership

Hospitality Technology Magazine·16 April 2019
Hotelbeds, a business-to-business bedbank, and OYO Hotels & Homes, the world’s 6th largest hotel chain, announced a strategic global distribution partnership. The preferred agreement represents OYO’s first-ever distribution partnership with a bedbank.

Punchh Launches WiFi Marketing to Lure in New Walk-In Customers

Hospitality Technology Magazine·12 April 2019
Punchh launchesPunchh WiFi Marketing to help brick-and-mortar restaurants and retailers identify potential new customers and market to them in real time. Punchh WiFi Marketing provides seamless integration with Punchh Marketing Cloud and accelerates retailers’ ability to identify and engage a potential customer as soon as they walk through the door . Engaging customers via WiFi provides access to more customer data, while simultaneously offering machine learning capabilities for better segmentation and improved promotion targeting.

How Restaurants and Hotels Can Prepare for the Mobile POS Evolution

Hospitality Technology Magazine·12 April 2019
Mobile point-of-sale (mPOS) is growing in popularity at a rapid rate, with analysts predicting that the yearly number of mPOS transactions across retail verticals will triple by 2023. The hospitality industry in particular is utilizing mPOS to enhance the customer experience and increase sales opportunities anywhere. This technological advancement has resulted in digital restaurant orders growing at an average annual rate of 23% since 2013, with the majority of digital order growth completed by mobile apps.

Broadband Hospitality Expands into Senior Living Market

Hospitality Technology Magazine·11 April 2019
Broadband Hospitality (BBH) is expanding its reach beyond hotels to serve senior living communities nationwide with a full range of unified technology solutions. BBH will make its official debut into the senior living space by attending the Argentum 2019 Senior Living Executive Conference in San Antonio, Texas.

Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study

Hospitality Technology Magazine·11 April 2019
Agilysys Inc. released of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests. Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184 properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience.

Dickey's Develops Loyalty Program In-House

Hospitality Technology Magazine·11 April 2019
Dickey's has launched an enhanced loyalty program. Guests can now earn more rewards when they download the Dickey’s App and enroll in the enhanced loyalty program. Dickey’s loyalty program, Big Yellow Cup Club Rewards, is a point-based system allowing guests to earn free barbecue for being loyal Dickey’s fans.

Restaurants Cut Employees' Hours, Jobs After Wage Hikes: Study

Hospitality Technology Magazine·11 April 2019
2019 Hospitality and Food Service Wage Inflation Survey takes a look at the impact that new minimum wage legislation, enacted by states across the U.S., is having on the restaurant industry, and how operators responded to these new laws.Software solution Harri commissioned the survey, which polled a wide range of restaurant operators from approximately 4,000 restaurants and over 112,000 employees across the U.S.

Mobivity Introduces Consumer Frequency Technology

Hospitality Technology Magazine·11 April 2019
Mobivity Holdings Corp. creators of the customer personalization platform, Recurrency, unveiled its innovative frequency impact technology enabling restaurant and retail brands to fully assess a variety of factors affecting consumer frequency.

Closing the Third Party Payment Gap

Hospitality Technology Magazine·10 April 2019
Imagine, your hotel was selected to host the “wedding of the century.” A-list guests from around the world have traveled to attend the celebration, and it is of the utmost importance to ensure every guest has a pleasant, memorable experience. On the day of the wedding, the back office receives a call from a wedding guest who was unable to attend the event but would like to send a bottle of champagne to the honeymoon suite.

Commander Hotel & Suites Adopts New Booking Engine

Hospitality Technology Magazine·10 April 2019
The Commander Hotel & Suites has changed its online booking engine to TravelClick. The goal of the transition was to provide guests with online booking capabilities that are faster, more reliable, and more convenient than the hotel’s previous booking system.

Digital Ad Fraud: The Problem Hoteliers Can No Longer Ignore

Hospitality Technology Magazine·10 April 2019
During HT-NEXT, attendees will have the chance to listen to a general session on the topic of "Exposing Digital Ad Fraud" led by Augustine Fou, Independent Cybersecurity and Ad Fraud Researcher, Marketing Science Consulting Group, Inc.

Pechanga Resort Casino Beta Tests Facial Recognition on Security Robots

Hospitality Technology Magazine·10 April 2019
Knightscope Inc., a developer of advanced physical security technologies focused on enhancing U.S. security operations, said that facial recognition software utilizing deep learning to detect, analyze and compare faces is now available, in beta format, on its K1 security robot platform to help enhance Workplace Violence Prevention (WVP) programs for companies across the United States.

Robots Deliver Food on College Campuses

Hospitality Technology Magazine· 9 April 2019
More and more college students will have the convenience of receiving food delivered by robot, thanks to a partnership between Starship Technologies and Sodexo, Inc.

Ways Hotels Can Implementing Sustainable Practices, Tech to Attract Eco Travelers

Hospitality Technology Magazine· 9 April 2019
As traveling for both business and pleasure have been on the rise during the past 50 years, we are beginning to notice the effects this has on the Earth’s environment. According to a 2018 study conducted by a research journal called Nature, the global footprint of tourism is nearly four times larger than previously thought – accounting for 8% of global greenhouse gas emissions.

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