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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Hilton Hits the Mark on Direct Bookings, Loyalty

Hospitality Technology Magazine·21 February 2019
During Hilton Worldwide Holdings Q4 2018 Results Earnings Conference Call on February 13, 2019, President and CEO Chris Nassetta revealed that 75% of Hilton's overall business come from its direct channels. In particular, its web channels represent about half of that 75%, and between 40-50% of its web channel traffic comes from the company's mobile app which is growing at a "pretty astronomical rate."

Hooters Launches Stuffed Wings Exclusively Available Through DoorDash

Hospitality Technology Magazine·21 February 2019
Hooters is teaming up with third-party deliver site DoorDash to launch its newest creation, zesty chorizo and cajun jambalaya stuffed wings.

FOH vs BOH: The Great Divide No Longer Exists

Hospitality Technology Magazine·21 February 2019
In their respective roles, FOH had their job to do with the dining public, and BOH had their culinary magic to create in the kitchen. Though dependent on one another to achieve their shared goals, both worked independently, only catching quick glimpses of each other during the mad rush of dinner and lunch hours. No one dared crossed that chasm until something went awry from a stampede of diners, leading to the inevitable slip-up, and the resulting finger pointing. When misunderstandings between the FOH and BOH would occur, the guests’ dining experience would suffer.

Dunn Bros. Coffee Among Brands Impacted by North Country's Data Breach

Hospitality Technology Magazine·21 February 2019
Minnesota-based North Country Business Products Inc. announced that a recent data security incident may have resulted in unauthorized access to payment information of some consumers who used credit and debit cards at its business partner restaurants between Jan.3, 2019, and Jan. 24, 2019. North Country said it engaged professionals who have corrected the issue.

Yapta Announces the Commercial Release of TravelAI Hotel Analytics, Providing Visibility into Hotel POS Data and Contracted Rates

Hospitality Technology Magazine·20 February 2019
Yapta, a provider of airfare and hotel price tracking services, announced the general availability of TravelAI hotel analytics for the optimization of corporate supplier negotiations and policy compliance. TravelAI utilizes a combination of real-time hotel availability data and machine learning to identify areas of focus where companies can create or improve opportunities to save.

South Congress Hotel Graduates from Google Hangouts to ALICE

Hospitality Technology Magazine·20 February 2019
Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin’s iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

Study: Role of the Hotel Reward Program Is Often Insignificant When Travelers Choose Between Hotel Brands

Hospitality Technology Magazine·19 February 2019
Many travelers are members of multiple loyalty programs, and the role of these programs is often insignificant when choosing between different hotels, a new study from the University of Eastern Finland shows. Tourists use loyalty programs when it’s convenient and when they offer instant perks and rewards. The findings were reported in Tourism Management.

KT and MVI Partner for AI Hotel Business in Asia, Middle East

Hospitality Technology Magazine·19 February 2019
KT Corporation and Hong Kong-based MVI Systems Ltd. signed a memorandum of understanding (MOU) for joint artificial intelligence (AI) hotel services and business development in the Asia-Pacific and Middle East regions.

Charlotte North Carolina Fairfield Inn Gets Technology Update

Hospitality Technology Magazine·19 February 2019
Today the Fairfield Inn by Marriott is competing head-on with hotels in the Charlotte/Northlake area now that its owner, Meyer Jabara Hotels (MJH), has refreshed the property’s exterior and installed new technologies. Reaction to the renovation has been exceedingly positive, with guests and local patrons praising the hotel’s new look featuring bolder colors, brighter lights, beautiful landscaping, updated signage and a welcoming, newly constructed Porte Cochere. The biggest buzz, however, is coming from guests once inside their rooms.

Vend Adopts Epson Receipt Printer for its Retail Management Software

Hospitality Technology Magazine·19 February 2019
Vend, a cloud-based POS and retail management software provider, has adopted the Epson TM-m30 compact receipt printer for its sleek design and advanced functionality to help merchants create more personal customer experiences, make better business decisions and meaningfully reduce admin time. The joint solution is now available from Vend.

ComplianceMate Introduces Food Safety Equipment that uses LoRaWAN Technology

Hospitality Technology Magazine·19 February 2019
The maker of ComplianceMate Sensor Smart Kitchens system, CM Systems LLC, teamed up with Laird Technologies Inc. to create a new family of remote, wireless temperature sensors. The new LoRa-enabled temperature equipment represents a new generation of futuristic, Internet of Things-enabled temperature sensing equipment available to restaurants and foodservice operations.

The Healthy Food Cafe Adds Chowbotics' Robot

Hospitality Technology Magazine·19 February 2019
Sally the Robot has a new gig Indianapolis. Located in the Beet Box Eatery in front of The Healthy Food Café, Sally the Robot prepares meals via touchscreen interface 24 hours a day, seven days a week.

How Technology Will Impact Restaurant Marketing in 2019

Hospitality Technology Magazine·15 February 2019
The restaurant industry is in the midst of a technology renaissance. Brands are implementing various solutions that help them harness data to drive sales, create operational efficiencies, and ultimately enhance the guest experience both onsite and off-premise. Marketing teams are similarly looking for innovative solutions. They’re faced with more challenges than ever before with consumers tempted by more brands, more options and third-party deliverers tempting people to stay at home rather than dine out.

Bringing Digital Messages to the POS

Hospitality Technology Magazine·15 February 2019
FreedomPay’s DecisionPoint Network (DPN) is a digital network bringing merchant messages, advertising and value-added services to payment terminals, helping merchants extend their presence and engage consumers at the Point of Sale (POS).

Volante Systems' Enterprise Tablet POS Makes MURTEC Debut

Hospitality Technology Magazine·15 February 2019
Volanté Systems’ Enterprise Tablet POS solutions provide flexibility, improve customer experience, and increase efficiency. Deliver portable ordering and checkout technology to your customers in a sleek form factor, with no sacrifice in features or functionality.

Famous Dave's Launches New Rewards App

Hospitality Technology Magazine·15 February 2019
BBQ franchise Famous Dave’s rolled out a new rewards app via a partnership with Punchh. The app can be accessed via any smartphone or through the Famous Dave’s website and Guests will receive a free sandwich or burger when they initially download the app. Guests receive one bone for every $1 spent at Famous Dave’s. When a guest accumulates 100 bones, they unlock $5 in rewards, redeemable at any participating location. The app also will feature info about promotions and insider news.

Restaurant365 Expands Accounting Solution

Hospitality Technology Magazine·15 February 2019
Restaurant365, an all-in-one, cloud-based, restaurant-specific accounting, operations and reporting solution, has added two new modules: Bank Direct Connect and Fixed Assets.

Speakap Launches 'Do Not Disturb' Feature

Hospitality Technology Magazine·15 February 2019
Did you know two-fifths of workers check their emails outside of work hours at least five times daily? This inability to switch off, coupled with the always-on functionality of mobile devices, can lead to high levels of stress, anxiety and even fractured personal relationships.

Restaurant Manager Launches Hybrid Cloud POS Software

Hospitality Technology Magazine·14 February 2019
Restaurant Manager LLC., developers of the Restaurant Manager Point of Sale (POS) system, introduces its new hybrid cloud POS solution, Duet. Duet is a fast, low-cost POS solution that gives restaurants robust operational functionality and powerful management and reporting tools. The Duet software is Android-based, giving it the flexibility to run on either Android tablets or the company’s purpose-built commercial grade 15-inch POS terminals.

Fintech Partners with Plate IQ

Hospitality Technology Magazine·14 February 2019
Fintech, a business solutions provider for the beverage alcohol industry, has partnered with Plate IQ. This collaboration will offer a comprehensive solution that empowers users with clean and accurate purchase data for all cost-of-goods. Together, Plate IQ and Fintech’s PaymentSource offer a payment and data solution that seamlessly integrates into back-office systems. This will allow hospitality operators to completely eliminate the manual entry of invoice data, inclusive of alcohol, and automate accounts payable processes, while streamlining overall business operations to save time and money.

Tastewise Launches AI-Powered Food Intelligence Platform

Hospitality Technology Magazine·14 February 2019
Tastewise, an AI-powered food intelligence startup, is serving real-time analytics on the constantly changing tastes and dietary needs of consumers.

How Hilton Does Netflix & Chill

Hospitality Technology Magazine·14 February 2019
In late January, Hilton announced that it partnered with Netflix to offer guests in-room streaming services. In its press release announcing the partnership, Hilton said that this new service would be available within its Connected Rooms and was meant as a way of personalizing the guest experience. Hospitality Technology reached out to Josh Weiss, Hilton’s VP of Brand & Guest Technology, to learn more about this partnership.

Automating Accounting Workflows

Hospitality Technology Magazine·14 February 2019
Automation is a top priority of finance and accounting professionals in 2019. And the reasons are clear: Highly automated accounting—particularly accounts payable (AP)— departments process invoices faster, more accurately, with better control, and at a lower cost than their peers that have little or no automation—a completely manual, paper-laden workflow. It becomes even more useful for multi-unit franchises with a central accounting office.

Bahia Hotel & Beach House Harmonizes Staff and Guest Communication

Hospitality Technology Magazine·14 February 2019
Bahia Hotel and Beach House said it has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

RedAwning Announces Integration with AllTheRooms

Hospitality Technology Magazine·13 February 2019
RedAwning.com, a network of vacation properties, announced that it has integrated with AllTheRooms, an accommodations aggregator that pulls data from 400+ travel sites to serve up a complete array of alternate accommodation styles side by side in a single search result. RedAwning Property Managers will now have the opportunity to put their properties in front of AllTheRooms' extensive global customer base.

Chipotle's Digitized Experience Nets Results

Hospitality Technology Magazine·12 February 2019
Chipotle Mexican Grill’s investments in the digital experience have been paying off with sales skyrocketing 66% year-over-year during Q4. Digital sales grew 18% over the previous quarter’s 48%, explained Brian Niccol, CEO, in a quarterly earnings call with analysts. Digital sales totaled $158.6 million during Q4 and represented 12.9% of sales.

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