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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.


Driving Guest Personalization to Set Your Hotel Apart from the Competition

Amadeus Hospitality Insight·17 January 2019
As hotels increasingly look for new ways to connect with guests and learn their preferences, Amadeus IDPMS customers are finding value in our latest integration with MyStay. MyStay is an experience and offering tool that engages guests throughout the travel lifecycle from booking to check out. The software pulls data from IDPMS to allow hotels to interact with guests in a variety of ways, including chat, push notifications, online check-in, directions, destination details, and guest feedback. At each touch point, the property has opportunities to promote amenities and upsell the guest while providing them proactive and attentive service.

9 Emerging Event Trends for 2019

Amadeus Hospitality Insight·15 January 2019
The hospitality industry is more dynamic and fast-paced than ever before – especially when it comes to events. Start the year off right by thinking about how you can win more business with these emerging event trends for 2019.

Staff Safety Beyond the Panic Button

Amadeus Hospitality Insight· 3 January 2019
Our guide to improving safety culture at your hotel A lack of personal safety in the workplace is a growing concern for many companies worldwide. But recent data shows just how widespread and pervasive the issue is in the hospitality industry.

Amadeus Hospitality 10 Best of 2018

Amadeus Hospitality Insight·12 December 2018
As the hospitality industry evolves year after year, we actively study the trends and challenges facing hospitality professionals around the world to provide forward-thinking and innovative technology solutions that will improve business operations and revenue for our customers.

Empowering Advocates to Share Your Brand Story

Amadeus Hospitality Insight·26 November 2018
Loyal customers can be a huge marketing asset. Not only do they help raise brand awareness through social media channels and with friends and family, but they are familiar with your company’s products and services and eager to share their recommendations. These types of consumers are referred to as “advocates” because of their passion and dedication to a brand. They can be easily confused with “influencers” who also promote brands online, but are usually motivated by a paycheck or other perks.

Manage Payments Securely with Pay Per Link and Amadeus

Amadeus Hospitality Insight· 7 November 2018
While many hotels still rely on manual credit card authorization forms to guarantee a room reservation, this process is needlessly exposing them to greater fraud potential and charge-backs since the card information is not secure. Pay Per Link from Worldline not only solves this problem but also helps hotels increase revenue.

Make it Easy to Take it Easy

Amadeus Hospitality Insight·31 October 2018
We’re all busy – the busiest we’ve ever been, or at least it feels that way. According to a 2017 Gallup Poll, four in 10 U.S. adults say they lack the time to do all they want, and 44% feel frequently stressed.

3 Things the Hospitality Industry Can Learn From Google

Amadeus Hospitality Insight·15 October 2018
In 2018, digital travel sales are expected to reach $198 billion, with more than 140 million adults researching a trip online. As global travel increases, people are consuming more digital content than ever before as they search the web for the cheapest flights, best hotels, and popular tourist sites at their destination.

Amadeus completes acquisition of TravelClick

Amadeus Hospitality Insight· 4 October 2018
Amadeus today announces that it has completed the USD $1.52bn acquisition of TravelClick from Thoma Bravo.

Valor Hospitality Case Study

Amadeus Hospitality Insight· 2 October 2018
Valor Hospitality is a global hotel management company powered by forward-thinking business strategists who help transform underperforming properties on budget and with style. When it came to enhancing group business processes at their properties, Valor Hospitality looked to Amadeus for a solution that could integrate well with their current systems and provide the visibility and reporting capabilities they lacked. The Advanced Module of Amadeus Sales & Event Management was just what they were looking for.

Palazzo Versace Dubai Case Study

Amadeus Hospitality Insight·27 September 2018
With stunning views, luxurious amenities and an interior draped with handmade items by Italian fashion house Versace, the stunning Palazzo Versace Dubai has a jaw-dropping effect on its guests. In order to ensure a guest experience to rival its beauty, the hotel selected Amadeus Service Optimization as the tool to help manage operations in all 215 hotel rooms, 169 serviced apartments, 8 bars, and restaurants and event space accommodating up to 600 guests.

How to Win More Business with Negotiated Rate Contracts

Amadeus Hospitality Insight·24 September 2018
Hotels are handling countless business transactions every day. Responding to the booking inquiries of short-term guests, long-term guests, and even transient guests requires adept organization and management – usually via a Hotel Management System. However, there is another guest demographic that is often handled separately – negotiated rate groups.

3 Ways to Evaluate and Manage Inbound RFPs

Amadeus Hospitality Insight·19 September 2018
Time is money. The age-old saying is more appropriate than ever, and it often seems there just isn’t enough time in the day to accomplish all of our tasks. As a sales manager, you’re constantly being pulled in a million directions, making decisions, overseeing tasks, and booking events. With the constant barrage of incoming Request for Proposal (RFPs), how do you decide which events are right for your space?

10 Tips for Writing a Hotel Sales Proposal That Wins Group Business

Amadeus Hospitality Insight·27 August 2018
We all know everyone loves to win business. But there’s more to winning the deal outside of sweet talking and good relationships, the proposal plays a key role as well. With that in mind, what’s needed to make that proposal part of your hotel’s winning formula?

5 Digital Transformation Trends to Increase Hotel Group Sales

Amadeus Hospitality Insight·14 August 2018
A guest’s experience at a hotel begins well before they arrive on the property. Visitors have likely spent hours researching hotels to find one that offers the amenities they need in the right location, at the right price. If it’s for a group event, there are even more logistics a planner needs to consider, like capacity limits and floor layouts.

Create an Event Planning Proposal That Wins Business

Amadeus Hospitality Insight·14 August 2018
You’ve just received a request for proposal (RFP) from an event planner. After a quick review, it looks like the perfect event for your hotel — dozens of guests, multiple functions, and the date is during your traditionally slow season so you know you’ll have the availability.

Tropicana Las Vegas, a DoubleTree by Hilton Case Study

Amadeus Hospitality Insight·14 August 2018
Set on the world-famous Las Vegas Strip, the Tropicana Las Vegas – a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected the Advanced Module of Amadeus Sales & Event Management with Sertifi to help them optimize group business on-the-go and manage contracts with ease.

Amadeus accelerates expansion in hospitality sector with $1.52bn agreement to acquire TravelClick

Amadeus Hospitality Insight·10 August 2018
Deal will significantly expand Amadeus’ presence in the hospitality sector. Addition of TravelClick’s cloud-based solutions for mid-chain and independent hotels will enable Amadeus to reach all segments of the market with an enhanced portfolio.

How to Reduce Employee Turnover at Your Property

Amadeus Hospitality Insight· 8 August 2018
According to the United States Department of Labor, turnover rates in the hospitality industry have grown to approximately 70% this year. Turnover can impact everything from staff morale, to a property’s ability to deliver consistent guest experiences, to budget and overall profit margins.

FreeDreams BV Joins the Amadeus RezExchange Community

Amadeus Hospitality Insight· 6 August 2018
Amadeus Channel Management – RezExchange integrates with your hotel PMS to expose available inventory to 80+ distribution channels, including OTAs. The automated process eliminates manual work, so you know you’re selling rooms at the best rates.

Budgeting for the Future of Hospitality

Amadeus Hospitality Insight·30 July 2018
Budget season is officially upon (most of) us. While budgeting for the upcoming year can be an incredible effort across multiple teams and can take quite a bit of time, it’s also an opportunity to reassess goals for the business and look to the future.

New User Management Experience in Amadeus Sales and Event Management Advanced

Amadeus Hospitality Insight·26 July 2018
With users coming and going all the time, administrators need a fast, efficient way to stay on top of this turnaround. With R29, we’re pleased to provide you with a brand new user management experience, where you can assign properties and permission sets to your users from one central location. If you manage a large org, you’re going to love the new multi-edit options!

Why You Should Buy Time This Budget Season

Amadeus Hospitality Insight·16 July 2018
We all know the old saying “Time is money.” It’s especially true in hospitality, one of the most fast-paced industries out there today. Hotel employees are constantly required to multi-task and jump from system to system to answer guest requests. Depending on the type of hotel they’re working at, this is easier said than done.

Silver Hotel Group Case Study

Amadeus Hospitality Insight· 9 July 2018
Silver Hotel Group is a leading privately owned hotel investment, development, and management company in Ontario, Canada with 21 unique properties. By aligning their brand promise of “total guest satisfaction” with their financial goals, the company chose the Advanced Module of Amadeus Sales & Event Management as the technology solution to help them optimize group business and enhance their customer relationships.

Hotel de Sterrenberg Case Study

Amadeus Hospitality Insight· 2 July 2018
Located a short distance away from the beautiful Hoge Veluwe National Park in Otterlo, Netherlands, the Hotel de Sterrenberg mirrors its surrounding areas with a keen focus on serenity, wellbeing, and relaxation. That sense of calm however was not extended to their staff as they were experiencing tension and frustrations using their old PMS system. In need of a change, this small independent hotel with 44 rooms and 8 informal meeting spaces selected Amadeus Property Management – IDPMS to ensure stress-free interactions for both staff and guests.

How Sales & Catering Software Reporting Can Enhance Your Business

Amadeus Hospitality Insight·27 June 2018
Reporting has been a core component of hospitality systems for years, but having access to data doesn’t necessarily mean that data is digestible and actionable. In fact, being inundated with data across a variety of systems can cause “analysis paralysis,” where the data becomes so complex and overwhelming that it is ignored in favor of gut decisions or preferences.


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