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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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5 Digital Transformation Trends to Increase Hotel Group Sales

Amadeus Hospitality Insight·14 August 2018
A guest’s experience at a hotel begins well before they arrive on the property. Visitors have likely spent hours researching hotels to find one that offers the amenities they need in the right location, at the right price. If it’s for a group event, there are even more logistics a planner needs to consider, like capacity limits and floor layouts.
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Create an Event Planning Proposal That Wins Business

Amadeus Hospitality Insight·14 August 2018
You’ve just received a request for proposal (RFP) from an event planner. After a quick review, it looks like the perfect event for your hotel — dozens of guests, multiple functions, and the date is during your traditionally slow season so you know you’ll have the availability.
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Tropicana Las Vegas, a DoubleTree by Hilton Case Study

Amadeus Hospitality Insight·14 August 2018
Set on the world-famous Las Vegas Strip, the Tropicana Las Vegas – a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected the Advanced Module of Amadeus Sales & Event Management with Sertifi to help them optimize group business on-the-go and manage contracts with ease.
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Amadeus accelerates expansion in hospitality sector with $1.52bn agreement to acquire TravelClick

Amadeus Hospitality Insight·10 August 2018
Deal will significantly expand Amadeus’ presence in the hospitality sector. Addition of TravelClick’s cloud-based solutions for mid-chain and independent hotels will enable Amadeus to reach all segments of the market with an enhanced portfolio.
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How to Reduce Employee Turnover at Your Property

Amadeus Hospitality Insight· 8 August 2018
According to the United States Department of Labor, turnover rates in the hospitality industry have grown to approximately 70% this year. Turnover can impact everything from staff morale, to a property’s ability to deliver consistent guest experiences, to budget and overall profit margins.
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FreeDreams BV Joins the Amadeus RezExchange Community

Amadeus Hospitality Insight· 6 August 2018
Amadeus Channel Management – RezExchange integrates with your hotel PMS to expose available inventory to 80+ distribution channels, including OTAs. The automated process eliminates manual work, so you know you’re selling rooms at the best rates.
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Budgeting for the Future of Hospitality

Amadeus Hospitality Insight·30 July 2018
Budget season is officially upon (most of) us. While budgeting for the upcoming year can be an incredible effort across multiple teams and can take quite a bit of time, it’s also an opportunity to reassess goals for the business and look to the future.
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New User Management Experience in Amadeus Sales and Event Management Advanced

Amadeus Hospitality Insight·26 July 2018
With users coming and going all the time, administrators need a fast, efficient way to stay on top of this turnaround. With R29, we’re pleased to provide you with a brand new user management experience, where you can assign properties and permission sets to your users from one central location. If you manage a large org, you’re going to love the new multi-edit options!
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Why You Should Buy Time This Budget Season

Amadeus Hospitality Insight·16 July 2018
We all know the old saying “Time is money.” It’s especially true in hospitality, one of the most fast-paced industries out there today. Hotel employees are constantly required to multi-task and jump from system to system to answer guest requests. Depending on the type of hotel they’re working at, this is easier said than done.
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Silver Hotel Group Case Study

Amadeus Hospitality Insight· 9 July 2018
Silver Hotel Group is a leading privately owned hotel investment, development, and management company in Ontario, Canada with 21 unique properties. By aligning their brand promise of “total guest satisfaction” with their financial goals, the company chose the Advanced Module of Amadeus Sales & Event Management as the technology solution to help them optimize group business and enhance their customer relationships.
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Hotel de Sterrenberg Case Study

Amadeus Hospitality Insight· 2 July 2018
Located a short distance away from the beautiful Hoge Veluwe National Park in Otterlo, Netherlands, the Hotel de Sterrenberg mirrors its surrounding areas with a keen focus on serenity, wellbeing, and relaxation. That sense of calm however was not extended to their staff as they were experiencing tension and frustrations using their old PMS system. In need of a change, this small independent hotel with 44 rooms and 8 informal meeting spaces selected Amadeus Property Management – IDPMS to ensure stress-free interactions for both staff and guests.
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How Sales & Catering Software Reporting Can Enhance Your Business

Amadeus Hospitality Insight·27 June 2018
Reporting has been a core component of hospitality systems for years, but having access to data doesn’t necessarily mean that data is digestible and actionable. In fact, being inundated with data across a variety of systems can cause “analysis paralysis,” where the data becomes so complex and overwhelming that it is ignored in favor of gut decisions or preferences.
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HITEC 2018: Hospitality Forges New Paths with Personalization and Open Platforms

Amadeus Hospitality Insight·25 June 2018
What I love about my job is that I think our work at Amadeus is relatable. When I explain to people that we develop technology to help hotels, airlines, airports and travel agencies of all types and sizes to create useful and memorable customer experiences, they get it.
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Delivering an Unforgettable Guest Experience [White Paper Download]

Amadeus Hospitality Insight·20 June 2018
2018 is the year of personalized experiences. Today’s travelers are tech-savvy and expect to find more comforts of home within their hotel room – everything from voice activated assistants to smart TVs and mobile room keys. Guests are more connected than ever before, and are keen to interact and share information with brands they are loyal to, including hotels.
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Put the Spotlight on Safety at Your Hotel

Amadeus Hospitality Insight·19 June 2018
Security is a hot topic in the hospitality industry. Hotel staff are not only worried about their personal safety through their workday, but also your guests. According to a study by Carlson Wagonlit Travel, more than 50% of people surveyed said they worry about an intruder during their hotel stay. And as a general precaution a full 75% of travelers said they keep their room door locked at all times.
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An Amadeus and Accenture Joint Hackathon Showcases the Future of Hospitality Technology

Amadeus Hospitality Insight·19 June 2018
What does the future of hospitality technology look like? What types of experiences will guests encounter at hotels, restaurants, stadiums, or casinos in the next few years? No one knows for sure, but Amadeus and Accenture are continuing to push the boundaries of innovation by expanding their strategic airline partnership to include Hospitality. Together, the leading technology companies will nurture new ideas and develop groundbreaking solutions for the hospitality industry.
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Amadeus Supports E20X at HITEC Houston

Amadeus Hospitality Insight·14 June 2018
Hospitality Financial and Technology Professionals (HFTP®), producers of Hospitality Industry Technology Exposition and Conference (HITEC®), is pleased to announce its Entrepreneur 20X (E20X) sponsorship agreement with Amadeus for HITEC Houston.
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Amadeus Sponsored Tech Talks at HITEC Houston 2018

Amadeus Hospitality Insight·12 June 2018
The brightest minds in hospitality technology will gather under one roof this month at HITEC Houston! Over the course of 4 days, hundreds of the world’s leading technology companies will have the chance to network and learn what’s next for the industry during peer-led educational sessions. Amadeus is a proud exhibitor at this year’s event and is sponsoring several of the speaking engagements. Check out the descriptions of the sessions below, and make sure to join us for some interesting thought leadership!
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Georgia International Convention Center Case Study

Amadeus Hospitality Insight· 6 June 2018
The Georgia International Convention Center offers a sleek and modern setting for events of all sizes. As the second largest event facility in the metro Atlanta region with 400,000 square feet of meeting space, 24 function rooms, 40,000 sq. ft. ballroom and 150,000 square feet of exhibit space, a robust sales and catering solution is required to maintain the level of organization necessary for success. The Georgia International Convention Center migrated to the Advanced module of Amadeus Sales & Event Management for its mobility and time-saving features.
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Questions to Ask When Considering Automation for Hotel Operations [Free eBook]

Amadeus Hospitality Insight· 4 June 2018
Day-to-day operations present countless opportunities to engage guests, elevate the guest experience and turn satisfied customers into brand advocates. Hotel operations, especially housekeeping, maintenance and guest service functions, demand the ability to execute flawlessly and at peak efficiency.
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Personalize, Deliver & Delight: How Hotel CRM Software Boosts Loyalty & Revenue

Amadeus Hospitality Insight· 4 June 2018
Collecting behavioral and transactional consumer data to personalize experiences is no longer off-limits. In fact, it’s become an expectation almost anywhere you go.
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See Amadeus Sales & Event Management Advanced in Action

Amadeus Hospitality Insight·31 May 2018
The Advanced module is a full-service, cloud-native solution that empowers sales and catering teams to seamlessly contract new business and manage all details for flawless event delivery in locations with over 5,000 square feet of meeting space. Now you can have more time for what matters most, your customers.
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6 Traits of the Future Hotel General Manager

Amadeus Hospitality Insight·31 May 2018
Today the role of the Hotel General Manager (GM) is often all-encompassing. He or she holds the ultimate responsibility for oversight of a property, including all sales and marketing, operations, events, maintenance, and customer service. As the era of digital transformation and an intensifying focus on guest personalization continues, the general manager role will evolve as well.
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5 Ways You'll See Better ROI by Eliminating Paper Contracts and Authorization Forms

Amadeus Hospitality Insight·23 May 2018
Paper-based methods can say a lot about your organization in today’s digital-driven world. To some people, it shows that your company prefers an old-fashioned approach to doing business. And while there are still some advantages to having hard copies of documents, it’s worth incorporating digital tools into your business processes, specifically if they pertain to both contracts and payments, to maximize ROI at your organization. Moving to a paperless way of doing business is beneficial to not just your organization, but also your current and future customers!
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How to Pitch Digital Group Business Software to Your CMO

Amadeus Hospitality Insight·21 May 2018
Group business is the number two revenue driver at a hotel after transient guest rooms, yet most properties don't dedicate much of their digital presence to this valuable business line. In a recent study we conducted, the number one priority for hotels in 2018 is increasing group business.
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Improved Booking Collaboration and Detailing in Amadeus Sales and Event Management Advanced

Amadeus Hospitality Insight·17 May 2018
In R28 we’ve added a few new features that make it easier for your team to collaborate on bookings and detail events. Our enterprise customers will also benefit from their orgs being able to support more properties and Competitor picklist values, as well as a streamlined workflow for entering lost business details. Review the R28 release notes for additional information on all new features and fixed issues, including BEO formatting.

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