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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Who Attends AHCC? [Infographic]

Amadeus Hospitality Insight·19 March 2019
Check out our attendee demographics from 2017 to see who you’ll have the opportunity to connect with. Our 2019 event will be an incredible opportunity to network and collaborate with your peers and establish relationships with others in the industry. Together, we can learn from each other and share best practices in hospitality.

3 Common Event Planning Challenges and How to Overcome Them

Amadeus Hospitality Insight·11 March 2019
The process of organizing a meeting from inception to departure requires strong communication and collaboration between all parties. Event organizers and catering/convention services work through multiple touch points that, when not fully acted on, can result in missteps or errors. Communication and collaboration issues can easily end in disaster without careful execution.

What's Next in Event RFP Technology?

Amadeus Hospitality Insight·27 February 2019
Request for proposals (RFPs) have become the standard for kicking off the event planning process. As we head into the future, we can expect technology to further speed up the workflow significantly for both venues and planners. Leveraging the traditional RFP process and direct booking capabilities, properties are able to expose the right level of information to win more business. Sharing their available space online, displaying custom offers, further automating responses, and refining proposals all help close business faster. These time-saving features provide planners with what they need to optimize the booking process.

Delivering on Group Personalization

Amadeus Hospitality Insight· 1 February 2019
Today’s guests are expecting personalized experiences tailored directly to their needs and wants. In this on-demand world we live in (thanks to Amazon, Uber, Spotify, and Netflix), we’re used to not only having what we want, when we want it, but having automation that can anticipate what we will want next.

6 Ways to Prepare for Wedding Season

Amadeus Hospitality Insight·29 January 2019
With the holidays over, it’s never too early to start planning ahead for the next busy event season – weddings. Approximately 40% of engagements happen between Thanksgiving and Valentine’s Day, leaving many newly engaged couples eager to plan their nuptials. As they hunt for the perfect venue, staying top of mind during the planning process is key to winning their business. To ensure you’re making the most of your available space, here are some improvements you can begin to make today.
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Prospect Group Business More Efficiently

Amadeus Hospitality Insight·25 January 2019
Amadeus Sales and Event Management – Advanced customers already know the benefits of this powerful CRM tool. Add Amadeus MeetingBroker to that, and you’re well on your way to triaging inbound RFP leads. But what about your outbound efforts? How are you tracking your prospecting activity for new business when inbound leads aren’t filling your calendar?
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Driving Guest Personalization to Set Your Hotel Apart from the Competition

Amadeus Hospitality Insight·17 January 2019
As hotels increasingly look for new ways to connect with guests and learn their preferences, Amadeus IDPMS customers are finding value in our latest integration with MyStay. MyStay is an experience and offering tool that engages guests throughout the travel lifecycle from booking to check out. The software pulls data from IDPMS to allow hotels to interact with guests in a variety of ways, including chat, push notifications, online check-in, directions, destination details, and guest feedback. At each touch point, the property has opportunities to promote amenities and upsell the guest while providing them proactive and attentive service.

9 Emerging Event Trends for 2019

Amadeus Hospitality Insight·15 January 2019
The hospitality industry is more dynamic and fast-paced than ever before – especially when it comes to events. Start the year off right by thinking about how you can win more business with these emerging event trends for 2019.

Staff Safety Beyond the Panic Button

Amadeus Hospitality Insight· 3 January 2019
Our guide to improving safety culture at your hotel A lack of personal safety in the workplace is a growing concern for many companies worldwide. But recent data shows just how widespread and pervasive the issue is in the hospitality industry.

Amadeus Hospitality 10 Best of 2018

Amadeus Hospitality Insight·12 December 2018
As the hospitality industry evolves year after year, we actively study the trends and challenges facing hospitality professionals around the world to provide forward-thinking and innovative technology solutions that will improve business operations and revenue for our customers.

Empowering Advocates to Share Your Brand Story

Amadeus Hospitality Insight·26 November 2018
Loyal customers can be a huge marketing asset. Not only do they help raise brand awareness through social media channels and with friends and family, but they are familiar with your company’s products and services and eager to share their recommendations. These types of consumers are referred to as “advocates” because of their passion and dedication to a brand. They can be easily confused with “influencers” who also promote brands online, but are usually motivated by a paycheck or other perks.

Manage Payments Securely with Pay Per Link and Amadeus

Amadeus Hospitality Insight· 7 November 2018
While many hotels still rely on manual credit card authorization forms to guarantee a room reservation, this process is needlessly exposing them to greater fraud potential and charge-backs since the card information is not secure. Pay Per Link from Worldline not only solves this problem but also helps hotels increase revenue.

Make it Easy to Take it Easy

Amadeus Hospitality Insight·31 October 2018
We’re all busy – the busiest we’ve ever been, or at least it feels that way. According to a 2017 Gallup Poll, four in 10 U.S. adults say they lack the time to do all they want, and 44% feel frequently stressed.

3 Things the Hospitality Industry Can Learn From Google

Amadeus Hospitality Insight·15 October 2018
In 2018, digital travel sales are expected to reach $198 billion, with more than 140 million adults researching a trip online. As global travel increases, people are consuming more digital content than ever before as they search the web for the cheapest flights, best hotels, and popular tourist sites at their destination.

Amadeus completes acquisition of TravelClick

Amadeus Hospitality Insight· 4 October 2018
Amadeus today announces that it has completed the USD $1.52bn acquisition of TravelClick from Thoma Bravo.

Valor Hospitality Case Study

Amadeus Hospitality Insight· 2 October 2018
Valor Hospitality is a global hotel management company powered by forward-thinking business strategists who help transform underperforming properties on budget and with style. When it came to enhancing group business processes at their properties, Valor Hospitality looked to Amadeus for a solution that could integrate well with their current systems and provide the visibility and reporting capabilities they lacked. The Advanced Module of Amadeus Sales & Event Management was just what they were looking for.

Palazzo Versace Dubai Case Study

Amadeus Hospitality Insight·27 September 2018
With stunning views, luxurious amenities and an interior draped with handmade items by Italian fashion house Versace, the stunning Palazzo Versace Dubai has a jaw-dropping effect on its guests. In order to ensure a guest experience to rival its beauty, the hotel selected Amadeus Service Optimization as the tool to help manage operations in all 215 hotel rooms, 169 serviced apartments, 8 bars, and restaurants and event space accommodating up to 600 guests.

How to Win More Business with Negotiated Rate Contracts

Amadeus Hospitality Insight·24 September 2018
Hotels are handling countless business transactions every day. Responding to the booking inquiries of short-term guests, long-term guests, and even transient guests requires adept organization and management – usually via a Hotel Management System. However, there is another guest demographic that is often handled separately – negotiated rate groups.

3 Ways to Evaluate and Manage Inbound RFPs

Amadeus Hospitality Insight·19 September 2018
Time is money. The age-old saying is more appropriate than ever, and it often seems there just isn’t enough time in the day to accomplish all of our tasks. As a sales manager, you’re constantly being pulled in a million directions, making decisions, overseeing tasks, and booking events. With the constant barrage of incoming Request for Proposal (RFPs), how do you decide which events are right for your space?

10 Tips for Writing a Hotel Sales Proposal That Wins Group Business

Amadeus Hospitality Insight·27 August 2018
We all know everyone loves to win business. But there’s more to winning the deal outside of sweet talking and good relationships, the proposal plays a key role as well. With that in mind, what’s needed to make that proposal part of your hotel’s winning formula?

5 Digital Transformation Trends to Increase Hotel Group Sales

Amadeus Hospitality Insight·14 August 2018
A guest’s experience at a hotel begins well before they arrive on the property. Visitors have likely spent hours researching hotels to find one that offers the amenities they need in the right location, at the right price. If it’s for a group event, there are even more logistics a planner needs to consider, like capacity limits and floor layouts.

Create an Event Planning Proposal That Wins Business

Amadeus Hospitality Insight·14 August 2018
You’ve just received a request for proposal (RFP) from an event planner. After a quick review, it looks like the perfect event for your hotel — dozens of guests, multiple functions, and the date is during your traditionally slow season so you know you’ll have the availability.

Tropicana Las Vegas, a DoubleTree by Hilton Case Study

Amadeus Hospitality Insight·14 August 2018
Set on the world-famous Las Vegas Strip, the Tropicana Las Vegas – a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected the Advanced Module of Amadeus Sales & Event Management with Sertifi to help them optimize group business on-the-go and manage contracts with ease.

Amadeus accelerates expansion in hospitality sector with $1.52bn agreement to acquire TravelClick

Amadeus Hospitality Insight·10 August 2018
Deal will significantly expand Amadeus’ presence in the hospitality sector. Addition of TravelClick’s cloud-based solutions for mid-chain and independent hotels will enable Amadeus to reach all segments of the market with an enhanced portfolio.

How to Reduce Employee Turnover at Your Property

Amadeus Hospitality Insight· 8 August 2018
According to the United States Department of Labor, turnover rates in the hospitality industry have grown to approximately 70% this year. Turnover can impact everything from staff morale, to a property’s ability to deliver consistent guest experiences, to budget and overall profit margins.
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FreeDreams BV Joins the Amadeus RezExchange Community

Amadeus Hospitality Insight· 6 August 2018
Amadeus Channel Management – RezExchange integrates with your hotel PMS to expose available inventory to 80+ distribution channels, including OTAs. The automated process eliminates manual work, so you know you’re selling rooms at the best rates.

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