• Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

    Figuring out the right combination of compensation and benefits is the key to attracting and retaining top talent within your organization. Since 2002, the HFTP Americas Research Center has been tracking trends and publishing the HFTP Compensation and Benefits Survey.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

  • HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

Common Hospitality Acronyms Defined

Amadeus Hospitality Insight·16 February 2018
New to the hospitality industry? Hearing several new, unfamiliar terms? One of the most remarkable things in working within the hospitality industry is the number of abbreviations and unique terms in use. So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later. We’ve compiled a high level list of frequently used acronyms. Let us know if there are any you’ve encountered that should be added to the list!

Things to Consider When Selecting Technology to Support Guest Interactions and Staff Safety

Amadeus Hospitality Insight·15 February 2018
With the number of guest intimacy and staff enablement solutions on the market today, how do you decide which ones will bring the most value to your guests and your employees? Amadeus recently joined some of our platform integration partners at an open forum in Las Vegas. The sessions provided venues with practical business scenarios with time allocated to answer questions about the offerings.

Understanding the Millennial Meeting Planner

Amadeus Hospitality Insight·12 February 2018
Millennials often get a bad rap as the 'lazy' or 'entitled' generation. While those stereotypes may hold true for some, the term 'millennial' applies to a larger age group than most people think of - and who are more successful than they usually get credit for. According to the Pew Research Center, millennials were born... The post Understanding the Millennial Meeting Planner appeared first on Amadeus Hospitality.

Calculate and Improve Your ADR with 6 Proven Strategies

Amadeus Hospitality Insight· 5 February 2018
Do you know how to calculate your hotel's ADR (average daily rate)? If you're looking to develop an effective revenue management strategy and improve profits, understanding your hotel's ADR is important. Beyond just knowing your ADR, you must understand what action you should take to improve it. Average Daily Rate Explained You're probably somewhat familiar... The post Calculate and Improve Your ADR with 6 Proven Strategies appeared first on Amadeus Hospitality.

The Top Technology Priorities of Limited Service Hotels in 2018

Amadeus Hospitality Insight·30 January 2018
What defines a Limited Service hotel? Is it the amount of guest rooms? Is it the amount of meeting space? It’s become less clear as hotels stretch the boundaries of the traditional business model. Instead, properties are increasingly focused on the outcome of the guest experience, adding value through amenities and personalization features to entice today’s travelers into a repeat stay and a glowing review on social media.

Your Website is the New Hotel Lobby

Amadeus Hospitality Insight·22 January 2018
The hotel lobby is the first impression a property makes on its guests. Whether it’s small or large, rustic or modern, its appearance immediately conveys the type of experience a traveler can expect during their stay. Lobbies can inspire repeat business, or drive guests away with one glance. We’ve all heard the saying, “you never get a second chance to make a first impression,” and hoteliers have taken this challenge seriously, filling their hotels with luxurious furniture, ornate art, unique amenities, and complimentary snacks. However, the lobby is no longer the place a hotel really makes its first impression. Before a guest steps foot in your physical presence, they’re exploring your digital presence… your website.

Three Considerations to Make While Preparing Your Hotel for GDPR

Amadeus Hospitality Insight· 2 January 2018
The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide. The controversial law aims to revolutionize data privacy across Europe, expanding rights for consumers, while mapping out strict new guidelines for businesses. The GDPR applies not only to European companies but to all companies processing European consumer data, making it the most far-reaching legislation of its kind in 20 years.

Revolutionizing Guest Experiences with Messaging

Amadeus Hospitality Insight·21 December 2017
It’s all about the guests! The future of hotel success heavily relies on delivering a personalized and memorable experience that keeps them coming back. Gartner predicts that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations.

Exploring the benefits of integrating key hospitality systems

Amadeus Hospitality Insight·26 November 2017
There’s a lot of buzz around cloud technology, open systems, and the integration of big data and social media. But the fact remains that many hotels are running on legacy IT systems. This means data fragmentation and guest centric views are not yet answered for. And when you think about the two key hospitality solutions hotel chains and properties run – Property Management Systems (PMS) and Central Reservation Systems (CRS) – many are fragmented legacy systems.

Premier Inn overhauls its key hospitality systems with Amadeus

Amadeus Hospitality Insight· 3 November 2017
Whitbread Group PLC, which owns Premier Inn, signs up for two key capabilities of Amadeus’ Hospitality Platform – Central Reservation System and Property Management System – to offer a better experience to its guests The hotel chain will also be the first to adopt Amadeus Payment solutions to streamline payment processes. This agreement marks Amadeus’ continued expansion of its hospitality business worldwide.

Understanding the PMS Buyer Mentality

Amadeus Hospitality Insight·26 October 2017
Earlier this year we reached out directly to 200+ individuals with influential roles in the PMS procurement process. We’re excited to start sharing the results with our internal teams, customers, and prospective customers. Our first info-graphic summarizes the market challenges and key purchasing decision factors across Full, Select and Limited Service Hotels. We invite you to tune in as we share more insights from our customer-focused research in 2017.

Voyage of discovery. Working towards inclusive and accessible travel for all

Amadeus Hospitality Insight·25 October 2017
Delivering a more accessible travel experience, which responds to the needs of all travelers, is both a social imperative as well as an opportunity for the travel industry. Delivering on travellers’ accessibility needs is an increasing demand. World demographic indicators show a growing, aging population that will represent over 21.5 percent of people by 2050. This is why, for the purposes of this study, accessibility refers to the needs of people with disabilities and seniors.

The Number of Meetings Individual Planners Manage is Increasing

Amadeus Hospitality Insight·24 August 2017
Seven years ago, most planners (34%) said they manage 5 to 10 events a year. Now, most say either 5 to 10 (28%) or 11 to 25 (29%) – which suggests that since the downturn, they’re juggling more events at a time.

Three Important Budget Planning Considerations

Amadeus Hospitality Insight·22 August 2017
You’ve started thinking about 2018 budgets. Are you trying to identify the most effective ways to have an impact on the growth of your business? With so many options available to you, how can you focus on the best areas? Consider three main goals to help you organize your thoughts. Are you looking to… …Increase Revenue

Don't be shy: Voicing your requests for a better hospitality experience

Amadeus Hospitality Insight·30 June 2017
I want more towels, or to order room service, but in order to call the right number (some hotels it’s 0, or 9, or 1), I first have to look for the instructions manual in the room, then find the right number and call it. But what if you could just ask for the towels out loud (yes, with no telephone or another handheld device) knowing that room service will receive your message straight away and bring them directly to your room?

Travel management players need to grab MICE opportunity

Amadeus Hospitality Insight·30 June 2017
The meeting, incentives, conferencing, and exhibitions sector (MICE) can be tricky for travel management companies (TMCs). It’s complex and involves a lot of actors. But, the MICE segment is becoming more relevant in the managed travel space. Why? Because connecting people is what travel does best. In spite of the focus on cost and the world which is more and more digitalised, face to face meetings are key to bring human interaction back into the business relationship. In order to remain relevant, travel management companies need to grab this opportunity.

Hotels Face New Competition for Group Business...What to Do About It!

Amadeus Hospitality Insight·14 June 2017
Group business is the number two revenue generator for hotels (behind only guestrooms) so it's no surprise that competition for this business is growing. Historically, hotels have mostly competed for group business with each other but new players are making inroads into this lucrative market. This creates a significant threat for revenue streams that hotels... The post Hotels Face New Competition for Group Business...What to Do About It! appeared first on Amadeus Hospitality.

Scaled Agile Shapes the Future of Hospitality

Amadeus Hospitality Insight·12 June 2017
Technology changes quickly, and so do the needs of our customers. In order to adapt to these changes, we need to be able to differentiate ourselves in our development processes. We have been participating in Scaled Agile processes for some time now, and have continued to train our new team members, as well as update our existing best practices.

How do my in room resources impact the guest experience?

Amadeus Hospitality Insight·10 May 2017
Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing housekeeping staff with real-time information on where their resource inventory is located throughout the property, staff can now see the guest request as well as the closest location of where the requested item is instantly.

Thinking Beyond the Ballroom

Amadeus Hospitality Insight·21 April 2017
The Association of Corporate Travel Executives and American Express Global Business Travel have released a study of traveller trends including security and the so-called sharing economy. The ‘Checking In: Servicing the Multifaceted Modern Business Traveller‘ report looks at the greatest concerns and stress for business travellers as well as the digital trends employed to address these.

Increase Revenue from Meetings and Events with DirectBook

Amadeus Hospitality Insight·29 March 2017
Traditionally, function space is sold by a venue’s sales team. With an influx of inquiries and Request for Proposals (RFPs), the venue’s sales team will often prioritize larger, more profitable opportunities ahead of smaller opportunities. Additionally, many hotel sales teams do not have the staff level to address every opportunity in a timely manner and this results in responses for smaller meetings and events getting delayed or ignore altogether!

Infographic - Personalization is Changing Your Guest Experience

Amadeus Hospitality Insight·22 March 2017
Today’s guests want personalized experiences, but hospitality has long sold rooms based on availability, rate and beds. Amadeus is breaking out of the ‘box’ mentality with a new Central Reservation System (CRS) that allows unparalleled customization for guests and huge selling potential for your hotel brand.

Continued Innovation Provides Venues Tools to Increase Profitability

Amadeus Hospitality Insight·14 March 2017
Just over ten years ago, the industry was introduced to MeetingBroker. This new product was designed to: provide a consolidated location to manage all incoming RFPs; automatically assign leads to the right salesperson; ensure quick responses via escalation rules. The idea was a game changer. It allowed venues to earn more business, and make more money.

Amadeus RezExchange - by the numbers

Amadeus Hospitality Insight·13 March 2017
In 2016 RezExchange was on the rise! We grew our customer’s distribution revenues by 23% and added another 15% growth in occupancy.

Guest Experience Matters

Amadeus Hospitality Insight·10 March 2017
As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know for 2017 by Toma Kulbyte, guest experience is where hotels will benefit in investing as a differentiator.

How personalization leads to unforgettable guest experiences

Amadeus Hospitality Insight· 7 March 2017
It may sound obvious, but in the hospitality business, it’s a point that cannot be reiterated enough: creating a better experience starts with truly knowing your guests. Some prefer their rooms in a particular level or location, while others rely on late checkout to catch up on their sleep. Personalizing the guest journey was the topic of a trends deck recently published by Skift.


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