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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

The Room Key: Discovering Illegal Operations in a Guestroom

Hotel Online·6h
What should I do if I discover an illegal operation out of one of my property’s rooms? There are inherently undesirable incidents that occur at times in our industry and at our respective properties. We clearly want to do everything we can to ensure the safety of guests and staff while minimizing the impact on operations.

Travel retail market size worth $128.8 billion by 2025

Hotel Online·18 January 2019
The global travel retail market size is expected to reach USD 128.80 billion by 2025, according to a new report by Grand View Research, Inc. The market is projected to expand at a strong CAGR of 8.7% over the forecast years. Rapidly expanding retail and travel and tourism industry along with increasing per capita income levels is expected to drive the market growth. Different retail channels help in improving the retail experience of the passengers while contributing to economic growth.

Time to Set Your Digital Marketing Resolutions for 2019

Hotel Online·18 January 2019
Determining your hotel's most successful digital marketing initiatives is the first step to executing a strong plan that will achieve greater results this year than last year. After saying goodbye to 2018

How to be a Better Mentor to Your Managers and Staff

Hotel Online·18 January 2019
One tip we have repeatedly given to younger managers in the hospitality industry is to find a mentor and attach yourself to his or her side, however what we have not discussed, is how managers working their way up through the ranks can also become mentors to their own staff members. This will play a key role in not only making your staff more promotable but also in making you more promotable.
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Your Top 10 Digital Marketing New Year's Resolutions for 2019

Hotel Online·17 January 2019
After saying goodbye to 2018, we're starting the new year with fresh priorities and goals. January is a great time for hoteliers to reflect on last year's strategies and analyze results in order to create a blueprint for a successful new year. Determining your hotel's most successful digital marketing initiatives is the first step to...

Part II: Google centre stage as hotels draw direct swords

Hotel Online·17 January 2019
Sally White continues her look at hotel industry developments and finds that in the race to build brand kudos, new tech alone may not cut it. New-fangled technologies like AI, robots and facial recognition grabbed headlines for hotels in 2018, and will continue to do so. But this is not the only area where hotels could be gaining ground.

Micro Hotels and Reconfigurable Rooms

Hotel Online·17 January 2019
When the New Year confetti is swept up and the rubbish is hauled away

How You Differentiate Your Leadership Style, Towards 2020?

Hotel Online·17 January 2019
Are you ready to challenge the status quo, and rock the boat? Game-changers in the age of digital disruption: What kind of leader are you? Are you bold? Are you creatively explosive? Do you break the rules (whilst explaining why,

Kennedy Wilson Sells the Ritz-Carlton, Lake Tahoe for $120 Million

Hotel Online·16 January 2019
Global real estate investment company Kennedy Wilson (NYSE:KW) announced today the sale of the Ritz-Carlton, Lake Tahoe for $120 million. In December, the company also sold a portfolio of hotels located across the U.K. for $54 million. A cash profit of $73 million to Kennedy Wilson was generated over the lifetime of the two investments.

What Corked Wine Teaches You About Service Excellence

Hotel Online·16 January 2019
By Larry Mogelonsky - There's an important lesson in the form of what corked bottles - that is, wine that's gone off - can present as an opportunity to wow your restaurant patrons and hotel guests.For all of my fellow oenophiles out there, it's one of the worst feelings in the world. You pop open a bottle, pour yourself a glass, take a sip and your mouth is hit by a musty, astringent splash that eviscerates any lingering flavors. The wine is skunked and utterly worthless.This lesson all comes down to one of the hallmarks of a service culture in that it's not just about how well you provide for your guests but also how well you recover from any errors or experiential gaps, with the term of 'double deviations' epitomizing this concept. This requires some explanation, but the lesson here about skunked wine can be adapted for any other hotel operation or trainable aspect.

Poised For Further Growth

Hotel Online·16 January 2019
Sonesta Eyes Major U.S. Markets, International Locales For Brand Expansion. Sonesta International Hotels Corporation has a storybook beginning similar to its publicly traded hotel counterparts getting its start in 1937 when A.M. “Sonny” Sonnabend joined forces with other investors to purchase a hotel in a small Massachusetts seaside town. But the Newton, MA-based company looked decidedly different some 75 years later.

Streamlined Breakfast-to-Go Fills Hotel Niche

Hotel Online·16 January 2019
Hotel guests often rush out the door toward the airport on a wing and a prayer, and the prayer is that they will be able to find something healthy and easy to eat at the airport for breakfast. Typically, this supplication goes unanswered, and by the time the harried traveler is nearing his or her gate, the word “terminal” takes on a whole new meaning as to breakfast options.

Driftwood Acquisitions & Development Marks Sale Of First Hotel Asset In Its Portfolio

Hotel Online·16 January 2019
Driftwood Acquisitions and Development (DAD) – a privately held firm specializing in the acquisition, repositioning and investment syndication of high-quality hotel assets – announced today that it sold the SpringHill Suites Altamonte Springs, a Marriott-branded, 90-key hotel located 10 miles north of Orlando.

Women Business Travelers' Safety Concerns

Hotel Online·15 January 2019
A majority of U.S. based business women travelers say they’ve experienced safety issues on their trips. Recently, the Global Business Travel Association reported that 78% of the women it surveyed were concerned about sexual harassment or assault on their trips. And 65% were concerned about kidnapping.

4 reasons your hotel needs accelerated mobile pages

Hotel Online·15 January 2019
If you ever wonder whether your hotel’s digital future is secure, just ask yourself one question: Am I mobile-ready? All key digital trends in recent years served one primary purpose: to provide better experience to mobile users. From responsive design to mobile first indexing, these technologies were born out of the need for improved browsing on smaller screens.

10 marketers share their top predictions for marketing in 2019

Hotel Online·15 January 2019
We asked ten marketing leaders, "What are your top predictions for marketing in 2019?" Here are the ten upcoming trends they think you should keep an eye on.

What's Trending in F&B? Bold Flavors and Creative Sips

Hotel Online·15 January 2019
impton Hotels & Restaurants has released its fifth annual “Culinary + Cocktail Trend Forecast” and it details what will be trending in what guests will eat and drink. More than ever, people care where their food comes from, and how it’s harvested, produced and makes them feel upon consumption. In addition, travelers have a taste for the unexpected, craving bold flavors from far-flung places. Creative sips are also in focus with the introduction of mushroom-infused spirits and flavored alcoholic seltzers.

How Hotels Can Win Back Group Travelers

Hotel Online·15 January 2019
Group travel is on the rise. The millennial generation is more inclined to travel in groups and is increasingly opting for a home-away-from-home experience where they can divide the bill more affordably. Gen-Xers and baby boomers also enjoy group travel—whether it’s treating the family to a group vacation or simply taking a trip with a group of peers.

Hoteliers Dependent on OTAs See Meta As a Solution

Hotel Online·15 January 2019
trivago, a leading global hotel metasearch, partnered with the travel industry’s research authority, Phocuswright, on a study that explores independent lodging properties in the current online marketplace. Results of the study reveal metasearch is increasingly delivering both visibility and direct bookings to independent lodging properties, but critical issues such as third-party dependence and tech-adoption barriers remain. Key findings from the research are now accessible in a free white paper.

Fixing Las Vegas' Millennial Problem

Hotel Online·14 January 2019
Last month I was an invited instructor for the Casino Resort Management course within the University of Houston’s Conrad N. Hilton College of Hotel and Restaurant Management. This was one of many experiential courses offered by the college and gave me the opportunity to visit Las Vegas for five days, getting a behind-the-scenes look at high-roller suites, gaming floors, and high-tech security systems. While each casino resort had a different feel, and our hosts gave different insights, one problem was mentioned consistently across the properties: Millennials were not gaming at high levels and, although the casinos were trying, no one knew how to fix it.

Hilton's Chris Nassetta to Speak at Hunter Conference

Hotel Online·14 January 2019
Hilton President/CEO Chris Nassetta will join Mit Shah, CEO of Noble Investment Group, for the sixth annual Bharat Shah Leadership Speaker Series held at the Hunter Hotel Investment Conference. Nassetta and Shah will take the main stage on March 22 at 12:45 pm for the conversation.

How Luxury Hotels Can Co-Design for Suite Success

Hotel Online·14 January 2019
Imagine walking into a hotel room designed by your favorite fashion brand, everything from the curtains to the bed linens emulates the brand perfectly. How much would you pay to sleep with your favorite brand? Leaders of luxury including Coco Chanel, Diane Von Furstenberg, and Bottega Veneta are now partnering with luxury hotels around the world to co-design fashion-forward hotel suites. Much like the hefty price-tag of a fresh-off-the runway design, “branded” designer suites can cost up to $21,000 a night.

2019: The Year of Connectivity

Hotel Online·10 January 2019
If there’s one buzzword for the hospitality industry this year, it’s “connectivity.” Hoteliers are helping travelers feel more connected than ever to their destination, from food and beverage programming to design to the brand itself. Here are three ways hoteliers can give their guests a truly special and authentic experience in the coming year, and beyond.

General Managers: Bridging the Gap Between Hotel Owners and Operators

Hotel Online· 9 January 2019
In the final article in a three-part series on the evolving relationship between hotel owners and operators, EHL professor Demian Hodari and his co-researchers explore how general managers can help bridge the divide between owners and operators.

Free WiFi as the Easy 2019 Goal

Hotel Online· 9 January 2019
As now is the time for New Year’s resolutions, let’s start off with a ‘low hanging fruit’ – an easy victory that will resonate strongly with any guest no matter the travel modality. But first, to show you how much times have changed and why this is an important project, we need only compare two frequently asked questions posed to the front desk. Whereas, “Do you have free WiFi?” was common a decade ago, nowadays this is more likely to be, “What’s the WiFi password?”

Nobody Asked Me, But... No. 207: Hotel History in Brooklyn, N.Y.: Hotel Bossert (1909) and St. George Hotel (1885)

Hotel Online· 9 January 2019
By Stanley Turkel, CMHS - Hotel History in Brooklyn, N.Y.: Hotel Bossert and St. George HotelThe Hotel Bossert was built in 1909 by Louis Bossert, a Brooklyn lumber magnate, as a residential hotel in Brooklyn Heights. The historic 14-story, 224-room hotel, once referred to as the 'Waldorf-Astoria of Brooklyn,' was owned by the Jehovah's Witnesses since 1984.The Brooklyn Dodgers celebrated their first and last World Series championship when they beat the New York Yankees in 1955. In the lobby of the Hotel Bossert, delirious Dodger fans celebrated by singing 'For He's A Jolly Good Fellow' for Walter Alston, the Dodger's manager. Jackie Robinson, Pee Wee Reese and Gil Hodges were present to celebrate.The Bossert was once known for its famous Marine Roof, a two-level rooftop restaurant and nightclub with a nautical motif designed by Joseph Urban which had magnificent views of Manhattan. In the summer of 1933, Freddy Martin and his orchestra were playing for dancing at the Marine Roof.

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