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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

Angolan Reforms Set to Benefit Tourism and Hospitality Sectors

Hotel Online·21 September 2018
“Angola’s growth prospects are set to rise as the country continues to make strides towards a more positive economic course,” says Wayne Troughton of specialist hospitality and real estate consultancy firm, HTI Consulting.

The Resort at Garden of the Gods Receives Four Diamonds

Hotel Online·21 September 2018
Garden of the Gods Collection, Colorado Springs’ luxury resort and a Gemstone Collection property, has been honored with its first designation as a AAA Four Diamond property. Scott Marble, interim general manager for the luxury resort, made the announcement.

A 6-Part Tool for Ranking and Assessing Risks

Hotel Online·21 September 2018
One of the most overused expressions thrown around by wannabe “Wall Street Rambos” is business is war. But sometimes war tactics really can help in business.

Innovation Should Be a Top Priority for Boards. So Why Isn't It?

Hotel Online·21 September 2018
Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We conducted a survey of over 5,000 board members from around the world to find out.

Over-automating the customer experience could leave you customerless

Hotel Online·21 September 2018
In the race to improve customer experience and make consumers' lives easier, tech giants are working to eliminate "unnecessary" human interactions. But at a time when consumer expectations are higher than ever, companies that over-rotate to digital risk damaging loyalty.

Wladimir Klitschko to speak at Design Hotels Arena forum

Hotel Online·21 September 2018
Wladimir Klitschko, hotel owner and the combined longest reigning heavyweight boxing champion of the world, will speak about his experiences in both rings at this year’s Arena*, the annual members conference by Design Hotels.

6 ways to boost conversions with social savvy and quality content

Hotel Online·21 September 2018
Quality content marketing and a strong social media presence can help brands to build a loyal customer base, while underpinning more effective sales and marketing funnels, according to EyeforTravel’s recent report, Converting the Customer.

Akaryn group to triple the number of its properties by 2022

Hotel Online·21 September 2018
AKARYN Hotel Group, Thailand’s home-grown luxury boutique resort specialist, has unveiled plans for the significant expansion of akyra, its hip and sustainable lifestyle brand – including its first ever international hotels.

5 Reasons to Add AV Management Software to a Hotel's 2019 Capital Budget

Hotel Online·20 September 2018
Recent reports are showing that the meetings segment of hospitality is flourishing, and technology is of critical importance to event planners in venue selection. Meeting facilities with lodging – which hosted 87% of meetings 2016 according to the PwC Conference Center Report – need to put more focus on managing their built-in and portable audiovisual equipment to meet planners’ expectations in 2019.

Brexit uncertainty threatens UK development

Hotel Online·20 September 2018
Hotels in London recently reported their highest RevPAR and ADR in an August since 2012, when the capital hosted the Olympics.

Cloud5 Webinar: Proven Strategies for Hospitality HSIA Success From a Top Rated Internet Provider for Marriott Properties

Hotel Online·20 September 2018
Cloud5 Communications Inc., a top rated North American Internet provider according to Marriott’s Internet Partner Scorecard, will host a webinar on how to optimize HSIA success for new builds and network upgrades on October 3, 2018 at 11am – 12pm CT.

The National Announces "Halls of Horror" Weekend Package for October 5 - November 4, 2018

Hotel Online·20 September 2018
The National of historic Loudoun County has partnered with the wickedly fun and haunted, Shocktober featuring a 19th Century Victorian Gothic Mansion, to create a Trail of Terror weekend destination experience this October. The National’s weekend leisure package, called “Halls of Horror”, includes guest accommodations, full breakfast buffet, free parking and transportation to Shocktober’s Haunted Gothic Mansion experience, which will benefit the nonprofit, The Arc of Loudoun, an organization dedicated to serving children with disabilities and their families.

What Four Things Impact First Impressions?

Hotel Online·20 September 2018
First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?).

Research: 83% of Executives Say They Encourage Curiosity. Just 52% of Employees Agree.

Hotel Online·20 September 2018
Curiosity is experiencing a “Gold Rush” moment. Books, university classes, and research are popularizing the power of curiosity.

Azul to Manage Eight Pinnacle Properties

Hotel Online·20 September 2018
Azul Hospitality Group (Azul) and Pinnacle Hotels USA (Pinnacle) have entered into an agreement for Azul to manage eight Pinnacle properties under a long-term contract.

Who will leave Las Vegas with the start up & innovation crown?

Hotel Online·20 September 2018
In just few weeks, at EyeforTravel Las Vegas, innovative travel start ups will have their opportunity to shine. A regular on the EyeforTravel event calendar, The Start Up Awards was first launched in 2008 and has subsequently been held at every major conference. Given its popularity, the award programme has taken on a life of its own. Participants benefit from first-hand advice and tips; it is an ideal place to meet, network and learn from fellow entrepreneurs and investors.

Autumn Travel Trends 2018 | trivago Reveals Top Destinations

Hotel Online·20 September 2018
September has begun, and with it the autumn travel season. Also known as fall (and as spring to our friends in the Southern Hemisphere), the months of September, October, and November entice travelers around the world with their promise of thinner crowds and more affordable prices.

Luxury serviced apartment recommends RateTiger for streamlining online distribution

Hotel Online·20 September 2018
Upscale serviced apartments in the Philippines, Makati Diamond Residences, has improved online sales with efficient rate and availability distribution through RateTiger. The property offering 410 apartments has been using RateTiger Channel Manager and Shopper to manage online sales channels in real-time.

Hilton partners with Foursquare to launch new app feature

Hotel Online·20 September 2018
Hilton has teamed up with San Francisco-based location technology Foursquare to launch a new feature on the Hilton Honors App called Explore. The app gives Hilton Honors members the opportunity to explore the neighbourhood surrounding their hotel with suggestions from the local staff at the hotel.

How to manage 'overtourism' in urban destinations?

Hotel Online·20 September 2018
A new World Tourism Organization (UNWTO) report aims to help manage growing urban tourism flows and their impact on cities and residents. ‘Overtourism’? Understanding and managing urban tourism growth beyond perceptions’, was launched during the 7th UNWTO Global Summit on Urban Tourism, in Seoul, Republic of Korea (16-19 September 2018).

Travel Tip: Unusual Tours in Paris, Stockholm and Munich

Hotel Online·19 September 2018
If you’re going to Paris, chances are you’ll want to tour the Louvre or visit the Eiffel Tower. But how about a tour of the sewers of Paris? It’s one of the more unusual and accessible tours of the city.

Hamilton Hotel Washington, D.C. to Transform Into Independent, Modern Luxury Property

Hotel Online·19 September 2018
Hamilton Hotel Washington, D.C., an iconic 318-room art deco property at 14th and K Streets, announced today details to transform into an independent, modern luxury hotel, with enhancements rolling out this fall and a full completion expected by spring 2019. The refurbishments will capture the unique essence of Washington, D.C. and offer a superior new guest experience, including a re-designed lobby and newly concepted restaurant and bar. The hotel will also unveil exclusive partnerships around new staff uniforms, themed guest suites and elevated guest amenities.

Hilton Announces 2017 Development Award Winners in the Caribbean and Latin America

Hotel Online·19 September 2018
Hilton (NYSE: HLT) today recognized some of its top owners/developers in the Caribbean and Latin America. The Development Awards recognize the passion, creativity and innovative spirit of Hilton developers that are committed to quality projects, meet or exceed brand standards and have a positive impact on the local community.

Planning a Waterpark Design, Development or Expansion? Dive in to Learn More

Hotel Online·19 September 2018
Hotel-Online Subscribers Can Register for the World Waterpark Association’s 38th Annual Symposium & Trade Show for Lowest Price of 2018 AND Receive a Complimentary Registration to the WWA University: Waterpark Design, Development & Expansion Workshop! Hurry Up Though As This Offer Expires 9.21!

Less Than a Week to Register for Hotel & Spa Tech Live

Hotel Online·19 September 2018
There is now LESS THAN A WEEK to go until Hotel & Spa Tech Live opens its shutters at the London ExCeL on the 25th and 26th – and we couldn’t be more excited! If you haven’t already registered for your FREE tickets, we recommend you do so now – you’ll save loads of time on the day!

Satisfaction with North American Airports Reaches Record High

Hotel Online·19 September 2018
An improved security experience and better food and beverage options pushed customer satisfaction with North American airports to an all-time high this year, according to the J.D. Power 2018 North America Airport Satisfaction Study.

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