• Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

    Figuring out the right combination of compensation and benefits is the key to attracting and retaining top talent within your organization. Since 2002, the HFTP Americas Research Center has been tracking trends and publishing the HFTP Compensation and Benefits Survey.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

  • HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

    The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens.

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Meetings & Events Industry Releases New Economic Impact Data

Hotel Online·11h
Face-to-face meetings and events play an integral role in bolstering our national economy and key business sectors, according to a new report from Oxford Economics, commissioned by the Events Industry Council, and supported by the Meetings Mean Business Coalition and other industry partners. Data for the report was compiled through a nationwide survey of meeting planners, exhibitors and venues and represents almost 9,000 domestic business travelers, almost 50,000 international air travelers and 11,000 hotels.
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James Beard Award-Winning Chef Jose Andres Named Humanitarian of the Year

Hotel Online·21 February 2018
The James Beard Foundation announced today that José Andrés, multiple James Beard Award–winning chef, owner of ThinkFoodGroup, humanitarian and founder of World Central Kitchen, has been named the recipient of the 2018 James Beard Humanitarian Award. Andrés is a committed advocate of food and hunger issues and is known for championing the role of chefs in the national debate on food policy. In 2012, Andrés formed World Central Kitchen, a non-profit that provides smart solutions to hunger and poverty by using the power of food to empower communities and strengthen economies. Together with World Central Kitchen and #ChefsforPuertoRico, Andrés served over 3.3 million meals in Puerto Rico following the devastation of Hurricane Maria in 2017.

Forbes Travel Guide Unveils 2018 Star Rating Awards; 199 Hotels Achieve Five-Star Status

Hotel Online·20 February 2018
199 Hotels Across the Globe Achieve Coveted Five-Star Award; 27 New Hotels Receive Top Honors for First Time Launching in 15 New Destinations, with the Largest and Most Diverse Group of Winners, Awards Continue Global Expansion into the Middle East and Africa The Middle East Debuts with Four Five-Star, 21 Four-Star and Six Recommended Hotels; South America Earns Its First Five-Star Hotel Forbes Travel Guide Celebrates Its 60th Anniversary In 2018; Forbes Travel Guide Announces Website Redesign ATLANTA, Feb. 20, 2018 -- As it celebrates its landmark 60th anniversary, Forbes Travel Guide today unveiled its 60th list of worldwide Star Rating winners, continuing its exceedingly selective approach for recognizing the world's finest properties and rewarding gracious, intuitive service. The 2018 award winners include 27 new Five-Star hotels, 70 new Four-Star hotels and 76 new hotels in the Recommended category.

Hotel ADA Website Compliance - What You Need to Know

Hotel Online·20 February 2018
Most people can experience the world through the internet. Travel information and choices to make those travel arrangements are at our fingertips. Now imagine a world where you could not easily access the internet to search for hotels and airlines that provide accommodations and accessibility for your specific needs? For most of us, this is not something we need to consider but, for the disabled, it's a daily challenge. To understand their frustrations in navigating a site is to understand what it means to make your hotel website 'ADA compliant'. You need to view it from their perspective. That is, putting yourself in the place of a disabled person will better help you understand what it means in terms of making your website accessible. There are four major categories of disability types: Visual, Hearing, Motor and Cognitive.

Crescent's Luxurious Horseshoe Bay Resort Experiences 89% Increase in Group RFPs in 60 days with Data-Driven Digital Marketing

Hotel Online·20 February 2018
At HSMAI’s annual Digital Marketing Conference today, Milestone Inc. and Crescent Hotels & Resorts Inc. announced the launch of a new “Mobile on Steroids” website for the upscale Horseshoe Bay Resort near Austin, Texas. Situated on the shores of Lake LBJ, just 45 minutes from Austin, Horseshoe Bay Resort is an AAA four-diamond lake and golf resort offering luxurious accommodations, family friendly amenities and world-class golf in the heart of the Texas Hill Country. Horseshoe Bay Resort is also known for exceptional meeting and event venues and a private executive airport make ideal for both vacationers and business travelers alike.
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HICSA in a New Avatar; Presenting HICSA 2018: Hosted by Hotelivate

Hotel Online·19 February 2018
Founded by the erstwhile team of HVS India, Hotelivate, a new-age hospitality consulting firm in the Asia Pacific region, is all set to host the 14th Edition of Hotel Investement Conference - South Asia (HICSA) at Grand Hyatt Mumbai on 4 and 5 April, 2018. A two-day event, HICSA is widely viewed by global industry leaders as the premier hospitality event in South Asia, valued for its networking opportunities and high-level contacts as much as for its content-rich sessions. Having rightfully created a niche for itself, HICSA brings together an impressive conglomeration of business leaders, think tanks and industry top brass, and has undoubtedly become one of the most coveted forums for all industry players in the region.
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Women in Leadership: A Rallying Cry

Hotel Online·19 February 2018
The financial services sector has finally begun shedding light on the gender pay gap within the industry, with Citi becoming the first major Wall Street bank to disclose internal data – albeit somewhat selectively – on gender pay, following activist shareholder pressure. The Financial Times (FT) reported earlier this month that, in a message to staff, Citi’s head of human resources put the gender pay gap in the US, UK and Germany at just one percent. However, according to the FT’s own research, while women account for up to 51 percent of Citi’s global workforce, they make up only 42 percent of mid-level executives and 43 percent of senior executives.
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The Ayre Group and the Government of Antigua to Develop New Luxury Resort on Valley Church Beach Funded in Whole with Bitcoin Cash (BCH) Profits

Hotel Online·19 February 2018
A new and unique five star resort in Antigua was announced by the Ayre Group today. The development is located on the Valley Church beach and design work is already underway, with works scheduled to commence on site in late summer of 2018. The construction cost of the resort is expected to be in excess of USD $100m and will be entirely funded by profits made through the appreciation of Bitcoin Cash (BCH). The announcement was made by His Excellency Calvin Ayre, the Chairman of The Ayre Group, who also acts as Special Economic Envoy for the Government of Antigua and Barbuda. Hon. Ayre warmly thanked the Prime Minister, The Hon. Gaston Browne, and all of the Government departments which have offered valuable support to the development in its progress to date.
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M&A in Hospitality: Stick or Twist?

Hotel Online·15 February 2018
What’s the outlook for mergers and acquisitions (M&A) activity in the hospitality sector in 2018? We saw deals peak a few years ago in 2015, not in the number of deals as such – they have continued to grow – but rather in the value of the transactions. Landmark deals involving the Marriott’s acquisition of the Starwood group and Accor’s purchase of Fairmont Hotels & Resorts helped push the value of deals that year to some 200.3 billion US dollars.
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AHLA Praises U.S. House of Representatives for Vote to Strengthen ADA

Hotel Online·15 February 2018
The American Hotel & Lodging Association (AHLA) today praised the U.S. House of Representatives for passing H.R. 620, the ADA Education and Reform Act of 2017. The bipartisan bill, sponsored by Representatives Ted Poe (R-Texas 2) and Scott Peters (D-California 52), strengthens the Americans with Disabilities Act (ADA) by ensuring compliance and providing businesses a defined timeframe to identify and correct potential violations.
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What Winesday Teaches Us About Restaurant Marketing

Hotel Online·14 February 2018
One clever practice used in restaurants to drum up sales during the midweek druthers is to devote a given day of the week or period of each day (otherwise known as ‘happy hour’) to a special promotion, either in the form of unique offerings or unbeatable deals. While this a good start for boosting those slow midweek cycles, numerous other eateries already have these types of programs fully set up with established marketing engines. And when everyone else is running something like this, how will you stand out by directly imitating your competitors? You can’t, not unless you change the rules slightly or design a promotion that is truly differentiated from what’s expected.
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The Illinois Hotel & Lodging Association's President and CEO, Marc Gordon, to Retire After 21 Years

Hotel Online·13 February 2018
The Illinois Hotel & Lodging Association (IHLA) announces today the retirement of President and CEO, Marc Gordon, at the end of 2018. Gordon joined IHLA in 1997 and under his leadership, the Association has grown significantly in annual revenues, financial reserves, and number of programs and benefits offered to members.

Mid-Market Brands Led Hotel Sales Volume in 2017

Hotel Online·12 February 2018
According to the recent U.S. Transaction Trend Report from Lodging Econometrics (LE), major mid-market brands with a price reported into the public domain led the U.S. in hotel sales volume in 2017. The Hilton brands with most hotel sales by price were Hilton Garden Inn with an Average Selling Price Per Room (ASPR) of $193,732 for 16 hotels, Homewood Suites with an ASPR of $189,342 for 13 hotels and Hampton Inn & Suites with an ASPR of $114,383 for 29 hotels. The Marriott brands with the most hotels sold in 2017 were Residence Inn with an ASPR of $152,672 for 31 assets, Courtyard with an ASPR of $146,981 for 45 hotels, and Fairfield Inn with an ASPR of $113,751 for 17 hotels. For IHG, the top selling brands were Holiday Inn with an ASPR of $110,568 for 12 hotels and Holiday Inn Express at an ASPR of $88,121 for 34 hotels. Including all chain scales and brands in their portfolio, Marriott had the most hotel sales in 2017 with 167 assets sold, fol

10 Effective Social Media Marketing Tips for Hoteliers

Hotel Online· 9 February 2018
By Deepak Chauhan Poolside margaritas, chocolate buttons, freshly plucked lilies, smiling concierges - everything that makes your hotel a vacation dreamland should be documented with a rosy Instagrammable filter, and scattered across social media for the entire world to see. How else would you let eager travellers know that yours is the only hospitality they need? Since social media marketing strategies for hotels are as numerous as your completion is, we've compiled a list of top 10 tips to increase your online presence and fill out your guestbook. 1. Pick the Right Channels Whatever business you're in, the general advice concerning social media marketing is to maintain a multi-channel presence. Even though they say: 'the more, the merrier' in this case too, it's safer to answer the following questions first: * Do we have means to gather a social media marketing team that would cover multiple channels at the same time? * What strategy should we employ, depending on how much time and m

Hawaii Tourism Arrivals Expected to Increase, While Inflation-Adjusted Spending Remains Stagnant

Hotel Online· 9 February 2018
Feb. 09--Hawaii visitor arrivals and spending are expected to grow over the next four years. But the main question asked Thursday by some of the state's top visitor industry experts and economists was, "Will the increases actually bring real gains or simply consume more resources?" Speakers at the Pacific Asia Travel Association's annual outlook and economic forecast forum tried to evaluate how much of a boon for Hawaii the latest forecast from the state Department of Business, Economic Development and Tourism (DBEDT) would be. State Economist Eugene Tian said DBEDT expects arrivals to Hawaii will increase 2.7 percent in 2018 and that spending will grow 4.5 percent. DBEDT anticipates visitor arrivals will continue growing 1.6 percent for 2019 and 1.4 percent for 2020 and 2021. The agency forecast visitor spending will increase 3.7 percent in 2019 and post 3.5 percent gains in 2020 and 2021. But once the spending is adjusted for inflation or other economic factors, "we ar
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Brand Finance Hotels 50 Claims Marriott Closer to Checking In as Most Valuable Hotel Brand

Hotel Online· 8 February 2018
Hilton remains world’s most valuable hotel brand but lead over Marriott shrinks 74%; Premier Inn and Holiday Inn are strongest hotel brands as consumers appreciate value for money; Airbnb’s disruptive presence only set to grow as it targets business travellers
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Belmond Acquires Castello Di Casole in Tuscany, Italy for EUR39 Million ($48 Million)

Hotel Online· 8 February 2018
Belmond Ltd. (NYSE: BEL) ('Belmond' or the 'Company') today announced that it has acquired Castello di Casole, a luxury resort and estate in Tuscany, Italy. The Company purchased from the current owner the entire equity capital of two entities that together own Castello di Casole, one of the largest private real estate properties in Tuscany. The purchase price, including transaction costs, is approximately €39 million ($48 million) with a possible further €2.85 million ($3.5 million) payable contingent upon certain real estate sales being realized. The property is the latest addition to Belmond's family of 'Italian Icons', which includes Belmond Hotel Cipriani in Venice and Belmond Hotel Splendido in Portofino. Located within easy access of both Florence and Siena, the resort and estate span 1,500 hectares and comprise the 39-key Castello di Casole hotel, together with high-quality vineyards and olive groves, extensive wooded Tuscan countryside, and 48 residential plots, of which 16 remain for sale, with three subject to non-binding reservation letters of intent to purchase.
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Vertical Booking Adds More Than 1000 New Hotels in 2017

Hotel Online· 8 February 2018
PVertical Booking, a recognized leader in global reservation technology, announced today tremendous growth in 2017 with the addition of more than 1000 hotels utilizing their revenue generating solutions. 'Vertical Booking continues to expand and grow worldwide because more and more hotels are realizing the benefits of a real-time, centralized solution designed to assist hoteliers in making more informed decisions and maximizing revenue,' said Mark Lewis-Brown, President/CEO of Vertical Booking USA. Hotels rapidly jumped on board to utilize the plethora of reservation upselling tools designed to achieve higher conversions. Popular tools include the new premium booking engine, the enhanced channel manager, OTA/competitors rate checker, and a host of other features developed to engage the guest during the booking process and maximize revenue.
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Use Data to Unlock Meaningful Guest Insights

Hotel Online· 8 February 2018
Today's hotelier is constantly bombarded with information. In the ongoing effort to keep guests happy, a single hotel may maintain many different systems and solutions in place to keep operations running seamlessly—everything from the PMS to various POS platforms to a CRM and more. Each of these systems, solutions, and platforms represent a potential data goldmine to glean information about guest preferences, purchase habits and even sentiment.
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6 Presentation Tips for Leaders Who Fear Speaking at Meetings or Conferences

Hotel Online· 7 February 2018
In my early years as a Front Office Manager I remember how confident I used to be at running a meeting while I sat down at the conference table with my staff all circled around me. I had my agendas all passed out as I led the discussion, ticking off the agenda items one by one with my staff actively participating throughout. My meetings went off without a hitch! BUT – if I had to stand up in front of my staff (that I was totally comfortable with daily) I would crumble! I would perspire, forget what I had to say, I couldn’t focus, I certainly couldn’t make any decisions. I was mush. And GOD FORBID if I had to do this in front of my executive staff or at pre-conference session with planners. I don’t know how I ever made it through those meetings.
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Hotel Bulletin Reveals Q4 2017 Was Tough for UK Hotels but Long-Term Outlook Looks Strong

Hotel Online· 7 February 2018
Hotels in over half the 12 cities surveyed in the latest Hotel Bulletin, published this week by HVS, AlixPartners, STR and AM:PM, recorded declining occupancy in Q4 2017, with the other half reporting limited growth. The results demonstrate the tough trading conditions hotels faced at the end of 2017, with four cities showing a decline in RevPAR (rooms revenue per available room) and only hotels in Belfast recording double digit growth.
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Costa Rica Plays a Significant Role in the Experiential Travel Trend

Hotel Online· 7 February 2018
More people look to experiential travel to invest in themselves every year. Travelers desire a more unique, engaging and authentic immersion in adventure and culture, to be within the everyday essence of a site rather than sight-see. These travelers increasingly turn away from traditional pre-packaged destination brochures. Today, the travel industry offers more interconnected travel experiences, and though technology may isolate individuals, it also brings them together. Apps possess the power to connect travelers with natives to gain tips on enjoying a more culturally authentic experience and meet up with other adventurers.
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Does Search Engine Marketing Actually Work for Hotels?

Hotel Online· 7 February 2018
Search engine marketing (SEM) can be highly profitable, but only when properly executed and when hoteliers are actively engaged with the people who manage their Google Adwords campaigns to carry out what’s needed for true success. As a general manager, this starts by asking three questions to your director of marketing:
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Free eBook: 6 Digital Marketing Trends that will Matter in 2018 | Milestone Inc.

Hotel Online· 7 February 2018
Milestone announced today that it is making available its 2018 eBook titled: 6 DIGITAL MARKETING TRENDS THAT WILL MATTER IN 2018. In this free eBook, Milestone lays out the six major technology and digital marketing trends that will be critical to hoteliers worldwide in the ever changing world of digital marketing. The key trends included in the report are:
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Knowland Acquires Competitive Marketing Exchange (CMX)

Hotel Online· 7 February 2018
Knowland announced today that it has acquired Competitive Marketing Exchange (CMX) effective February 1, 2018. Knowland is a globally recognized provider of meeting and group data that offers extensive insight into market analytics, group industry trends, and powerful benchmarking tools. The company is headquartered in Rosslyn, Virginia, right outside the nation’s capital.

Adaptive Reuse: A Growing Trend in High-Density Markets

Hotel Online· 6 February 2018
Adaptive reuse refers to the redevelopment or use of an old site or building for a purpose other than what it was originally built or designed for. The demand for adaptive reuse projects has increased significantly in the last few years, becoming more prevalent for hotel construction projects in high-density, urban areas. A majority of our company's projects are now adaptive re-use or large-scale renovations - a significant shift from just a few years ago when ground-up construction was more widespread. In addition to solving for a lack of land supply for new construction, adaptive reuse offers a wide range of benefits for hotel owners, developers and the local community. Historical Integrity With highly commoditized hotel chains saturating the market, hotel developers want to provide travelers with a personalized experience by offering accommodation that reflects the history, culture and texture of the surrounding city.

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