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  • Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

    We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the next few days, fighting the airport and staying in a.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

    Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

Women of Color Get Less Support at Work. Here's How Managers Can Change That.· 4 March 2019
Women of color don’t need to be told to “lean in.” Research shows that the vast majority of them have confidence and ambition, determination and desire.

How Organizations Are Failing Black Workers -- and How to Do Better·16 January 2019
It’s common today for organizations and industries to state their commitment to attracting workers of color. In the tech industry, for instance, companies like Google and Apple say that they want to increase diversity, and leaders in health care are slowly starting to grapple with the need for more black doctors given demographic changes.

How to Make Any Business Trip Less Boring·16 January 2019
London. Barcelona. Beijing. The world’s business hubs are also desirable travel destinations. And yet, when we’re sent there for a conference or client meeting, many of us act like it’s a slog. Unfortunately, most business travel advice goes something like this: Hunt for Wi-Fi like it’s water, stick to your itinerary, stay in a safe (read: sterile) hotel, and take care of yourself as best you can until it’s over. As someone who’s worked on or managed a remote team from 11 countries in the past year, I can think of no worse way to spend a trip.

How CSR Managers Can Inspire Other Leaders to Act on Sustainability·15 January 2019
Many companies care about corporate social responsibility (CSR). But putting it into practice requires more than CEO speeches and company policies; managers and employees have to be on board, so that initiatives can be implemented and momentum for CSR can be sustained. Our research found that CSR managers are critical change agents in this regard – but their role needs to be recognized and strengthened if firms want to become leaders in sustainability.

Are Your High Expectations Hurting Your Team?·15 January 2019
It's hard for people to stay motivated when nothing is ever good enough.

The Future of AI Will Be About Less Data, Not More·14 January 2019
Companies considering how to invest in AI capabilities should first understand that over the coming five years applications and machines will become less artificial and more intelligent. They will rely less on bottom-up big data and more on top-down reasoning that more closely resembles the way humans approach problems and tasks. This general reasoning ability will enable AI to be more broadly applied than ever, creating opportunities for early adopters even in businesses and activities to which it previously seemed unsuited.

How to Get People to Subscribe to Your Newsletter·25 September 2018
Most professionals use email every day for business — in fact, it’d be hard not to, with 281 billion messages sent and received on a daily basis. But when it comes to marketing, much of the attention gets focused on social media, which — while popular and highly visible — has a conversion rate less than half that of email marketing (4.29% vs. 1.81%), according to a recent analysis. Indeed, one 2015 study revealed that email marketing had an average ROI of £38 (about $50 USD) for every dollar invested.

Lifestyle Brands Are Building Hotels Now. Here's Why That Actually Makes Sense.·24 September 2018
These days, it seems, every brand wants to be a “lifestyle brand.”

Big Data and Machine Learning Won't Save Us from Another Financial Crisis·18 September 2018
Ten years on from the financial crisis, stock markets are regularly reaching new highs and volatility levels new lows. The financial industry has enthusiastically and profitably embraced big data and computational algorithms, emboldened by the many triumphs of machine learning. However, it is imperative we question the confidence placed in the new generation of quantitative models, innovations which could, as William Dudley warned, “lead to excess and put the [financial] system at risk.”

How a Cyber Attack Could Cause the Next Financial Crisis·14 September 2018
Ever since the forced bankruptcy of the investment bank Lehman Brothers triggered the financial crisis 10 years ago, regulators, risk managers, and central bankers around the globe have focused on shoring up banks’ ability to withstand financial shocks.

How Alibaba Is Leading Digital Innovation in China·11 September 2018
Ming Zeng, the chief strategy officer at Alibaba, talks about how the China-based e-commerce company was able to create the biggest online shopping site in the world. He credits Alibaba’s retail and distribution juggernaut to leveraging automation, algorithms, and networks to better serve customers. And he says in the future, successful digital companies will use technologies such as artificial intelligence, the mobile internet, and cloud computing to redefine how value is created.

How to Motivate Frontline Employees·30 August 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer.To show how it works, we'll walk you through an example. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance.

The Dangers of Digital Protectionism·30 August 2018
Many governments are currently rethinking their policies regarding cross-border data flows. Although cross-border data flows grew 45x between 2005 and 2014, according to a McKinsey analysis, events since 2014 have pushed the pendulum to swing away from unconstrained data globalization.

Corporate Cybersecurity Is Becoming Geopolitical. Are U.S. Tech Companies Ready?·24 August 2018
This week's news that Microsoft, Facebook, FireEye, and Google disrupted ongoing Russian and Iranian influence campaigns should garner significant attention in corporate boardrooms. The revelation of this fresh round of foreign hacking highlights important points about the intersection of business, geopolitics, and hacking that too often go overlooked - points that are especially important for platform businesses.

What Tech Companies Can Do to Become a Force for Inclusion·24 August 2018
“You know, I believe that technology is the great leveler. Technology permits anybody to play. And in some ways, I think technology — it’s not only a great tool for democratization, but it’s a great tool for eliminating prejudice.”

Research: When the Economy Is Good, Employers Demand Fewer Credentials·21 August 2018
Although the unemployment rate is currently at a historic low of 4%, economists are still struggling to understand why it remained so painfully high after the Great Recession—and why it took five years to return to its pre-recession level.

When Companies Want to Innovate, But Investors Won't Let Them·21 August 2018
Businesses understand the power of digital innovations to reshape industries and markets. Yet, time and again, they have struggled to innovate with new and disruptive technologies. Clayton Christensen and others argue that an incumbent's failure has little to do with the newness or complexity of the technology. Rather, it is often their acute focus on the needs of the most important customers that places stringent limits on what they can and cannot pursue.

Research: To Get People to Embrace Change, Emphasize What Will Stay the Same·15 August 2018
Common wisdom in management science and practice has it that to build support for a change project, visionary leadership is needed to outline what is wrong with the current situation. By explaining how the envisioned change will result in a better and more appealing future, leaders can overcome resistance to change. But our research, recently published in the Academy of Management Journal, leads us to add a very important caveat to this.

Managers Think They're Good at Coaching. They're Not.·14 August 2018
Are you successful at coaching your employees? In our years studying and working with companies on this topic, we've observed that when many executives say 'yes,' they're incorrectly answering the question. Why? For one, managers tend to think they're coaching when they're actually just telling their employees what to do - and this behavior is often reinforced by their peers. This is hardly an effective way to motivate people and help them grow, and it can result in wasted time, money, and energy.

Designing AI to Make Decisions·14 August 2018
Kathryn Hume, VP of, discusses the current boundaries between artificially intelligent machines, and humans. While the power of A.I. can conjure up some of our darkest fears, she says the reality is that there is still a whole lot that A.I. can't do. So far, A.I. is able to accomplish some tasks that humans might need a lot of training for, such as diagnosing cancer. But she says those tasks are actually more simple than we might think - and that algorithms still can't replace emotional intelligence just yet.

Why Western Digital Firms Have Failed in China·14 August 2018
Many leading American digital firms, including Google, Amazon, eBay, and Uber, have successfully expanded internationally by introducing their products, services, and platforms in other countries. However, they have all failed in China, the world’s largest digital market.

What's the Purpose of Companies in the Age of AI?·13 August 2018
Recent advances in artificial intelligence (AI) and computer technology are causing us to think again about some really basic questions: what is a firm? What can firms do better than markets? And what are the distinctive qualities of firms in a world of smart contracts and AI?

When Will the U.S. Finally Act Boldly on Paid Family Leave?·13 August 2018
When I gave birth to my daughter over a year ago, I worked for an employer that provides no paid parental leave: the U.S. government. I was able to cobble together vacation and sick time with unpaid leave for four months. But I did not feel ready to go back to work, physically or emotionally, until my daughter was closer to seven months old - when she was sitting up, investigating new toys, eating pureed solids, and getting ready to scoot around her daycare room.

How B2B Software Vendors Can Help Their Customers Benchmark·10 August 2018
Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Today, the data to answer those questions exists — it’s captured by the software-as-a-service firms whose services companies use to run their businesses. Mainstream software companies are beginning to hold “data mirrors” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

New Supply Chain Jobs Are Emerging as AI Takes Hold·10 August 2018
Companies are cutting supply chain complexity and accelerating responsiveness using the tools of artificial intelligence. Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking.

The Risks and Benefits of Using AI to Detect Crime· 9 August 2018
Companies are using AI to prevent and detect everything from routine employee theft to insider trading. Many banks and large corporations employ artificial intelligence to detect and prevent fraud and money laundering. Social media companies use machine learning to block illicit content such as child pornography.


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