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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

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Research: To Get People to Embrace Change, Emphasize What Will Stay the Same

harvardbusiness.org·15 August 2018
Common wisdom in management science and practice has it that to build support for a change project, visionary leadership is needed to outline what is wrong with the current situation. By explaining how the envisioned change will result in a better and more appealing future, leaders can overcome resistance to change. But our research, recently published in the Academy of Management Journal, leads us to add a very important caveat to this.
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Managers Think They're Good at Coaching. They're Not.

harvardbusiness.org·14 August 2018
Are you successful at coaching your employees? In our years studying and working with companies on this topic, we've observed that when many executives say 'yes,' they're incorrectly answering the question. Why? For one, managers tend to think they're coaching when they're actually just telling their employees what to do - and this behavior is often reinforced by their peers. This is hardly an effective way to motivate people and help them grow, and it can result in wasted time, money, and energy.
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Designing AI to Make Decisions

harvardbusiness.org·14 August 2018
Kathryn Hume, VP of integrate.ai, discusses the current boundaries between artificially intelligent machines, and humans. While the power of A.I. can conjure up some of our darkest fears, she says the reality is that there is still a whole lot that A.I. can't do. So far, A.I. is able to accomplish some tasks that humans might need a lot of training for, such as diagnosing cancer. But she says those tasks are actually more simple than we might think - and that algorithms still can't replace emotional intelligence just yet.
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Why Western Digital Firms Have Failed in China

harvardbusiness.org·14 August 2018
Many leading American digital firms, including Google, Amazon, eBay, and Uber, have successfully expanded internationally by introducing their products, services, and platforms in other countries. However, they have all failed in China, the world’s largest digital market.
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The Best Way for Netflix to Keep Growing

harvardbusiness.org·14 August 2018
Netflix has a lot to gain by becoming a multisided platform. Currently, Netflix is in the business of buying or making content, which it sells consumers access to at prices and on terms it fully controls (a monthly subscription). That’s unlike a platform such as YouTube, which enables myriad content providers to sell directly to users at prices they control, with limited intervention by YouTube other than the enforcement of some content guidelines.
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What's the Purpose of Companies in the Age of AI?

harvardbusiness.org·13 August 2018
Recent advances in artificial intelligence (AI) and computer technology are causing us to think again about some really basic questions: what is a firm? What can firms do better than markets? And what are the distinctive qualities of firms in a world of smart contracts and AI?
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When Will the U.S. Finally Act Boldly on Paid Family Leave?

harvardbusiness.org·13 August 2018
When I gave birth to my daughter over a year ago, I worked for an employer that provides no paid parental leave: the U.S. government. I was able to cobble together vacation and sick time with unpaid leave for four months. But I did not feel ready to go back to work, physically or emotionally, until my daughter was closer to seven months old - when she was sitting up, investigating new toys, eating pureed solids, and getting ready to scoot around her daycare room.
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How B2B Software Vendors Can Help Their Customers Benchmark

harvardbusiness.org·10 August 2018
Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Today, the data to answer those questions exists — it’s captured by the software-as-a-service firms whose services companies use to run their businesses. Mainstream software companies are beginning to hold “data mirrors” up to their customers, allowing scoring and benchmarking of their customers’ strategies.
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New Supply Chain Jobs Are Emerging as AI Takes Hold

harvardbusiness.org·10 August 2018
Companies are cutting supply chain complexity and accelerating responsiveness using the tools of artificial intelligence. Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking.
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What MoviePass Can Teach Us About the Future of Subscription Businesses

harvardbusiness.org·10 August 2018
It has been a very rough few months for MoviePass. Since I last wrote about the company, theater operator AMC entered the subscription market, to early success, and MoviePass took out and paid back a $6 million emergency loan and flip-flopped both its pricing and its product. Lately the company has resembled a fish out of water, gasping for breath.
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The Risks and Benefits of Using AI to Detect Crime

harvardbusiness.org· 9 August 2018
Companies are using AI to prevent and detect everything from routine employee theft to insider trading. Many banks and large corporations employ artificial intelligence to detect and prevent fraud and money laundering. Social media companies use machine learning to block illicit content such as child pornography.
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The Marketing Message That Works with Republicans but Not Democrats

harvardbusiness.org· 9 August 2018
Luxury goods are instrumental to status signaling - our hope that people will recognize the insignia on a suitcase, or the stitching on a pair of jeans, and see us a certain way. For the $262 billion luxury market, tapping into consumers' fundamental need for respect or admiration from others is a very powerful tool. It's no accident that a brand such as Audi invites you to 'update your status' by buying its cars.
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Research: Business School Really Does Influence How Students Make Decisions Later On

harvardbusiness.org· 8 August 2018
The overarching goal of most business schools is to train future leaders to lead. But how well schools meet this goal, and to what extent their teaching influences their students’ leadership, is an open question. Does business school education really shape students’ minds and behaviors many years later, when they’ve reached decision-making positions at major corporations and financial institutions?
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Why Even AI-Powered Factories Will Have Jobs for Humans

harvardbusiness.org· 8 August 2018
It was going to be the factory of the future. Dubbed the “Alien Dreadnought,” Tesla’s new manufacturing facility in Fremont, California, was designed to be fully automated — no humans need apply. If all went well, AI-powered robots would enable the company to achieve a weekly production of 5,000 Model 3 electric cars to keep up with burgeoning demand.
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4 Conversations Every Overwhelmed Working Parent Should Have

harvardbusiness.org· 8 August 2018
Working parents sometimes struggle with the feeling that they are either letting down their family or not meeting their career goals. It can be hard to strike the right balance. As with most of the challenges we face at work, having an open and honest conversation is one of the first steps toward finding a solution. If you’re able to talk about the issue, you can often resolve it, or at least come to a compromise.
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How Smart Speakers Are Poised to Reinvent the Travel Industry

harvardbusiness.org· 7 August 2018
Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant's Echo devices in select hotel rooms. Now, when guests want to order room service or housekeeping, they can simply ask Alexa, the voice of their disembodied personal concierge. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak.
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Research: To Be a Good Leader, Start By Being a Good Follower

harvardbusiness.org· 6 August 2018
There is no shortage of advice for those who aspire to be effective leaders. One piece of advice may be particularly enticing: if you want to be a successful leader, ensure that you are seen as a leader and not a follower.
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Why AI Will Shift Decision-Making From the C-Suite to the Frontline

harvardbusiness.org· 3 August 2018
Hardly a day goes by without the announcement of an incredible new frontier in Artificial Intelligence (AI). From fintech to edtech, what was once fantastically improbable is now a commercial reality. There is no question that big data and AI will bring about important advances in the realm of management, especially as it relates to being able to make better-informed decisions.
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How to Earn a Reputation as a Fair Manager

harvardbusiness.org· 3 August 2018
At some point in your career, you likely encountered a manager you believed was unfair. You probably thought to yourself, 'When I'm a manager, I'm never going to be like that!' Now that you've been promoted to a management position, you're probably dedicating significant amounts of time and energy to making unbiased decisions, but no doubt finding that the right balance is elusive. Sadly, there is no objective measure of fairness. Instead, each time you attempt to level the playing field on one dimension, you throw it off balance on another.
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The Right Way to Spend Your Innovation Budget

harvardbusiness.org· 3 August 2018
Innovation is famously difficult - many projects end up losing money, frustrating employees, and going nowhere. And yet corporations and governments spend billions of dollars annually pursuing innovation. This huge spending would generate more value for businesses and societies if the innovation success rate were just a little higher. Is there a way to increase the success rate without spending more? We think there is.
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How Managers Can Prevent Their Teams from Burning Out

harvardbusiness.org·31 July 2018
No organization wants to burn out its employees. And yet, according to new research, companies' efforts to prevent prolonged stress among their staffs are falling short. When Deloitte recently surveyed 1,000 full-time employees in the United States, we found that that 77% had experienced burnout at their current jobs, and more than half said they'd felt it more than once.
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3 Ways AI Is Getting More Emotional

harvardbusiness.org·31 July 2018
In January of 2018, Annette Zimmermann, vice president of research at Gartner, proclaimed: “By 2022, your personal device will know more about your emotional state than your own family.” Just two months later, a landmark study from the University of Ohio claimed that their algorithm was now better at detecting emotions than people are.
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The Biggest Obstacles to Innovation in Large Companies

harvardbusiness.org·30 July 2018
jul18-30-122901983-jessica-solomatenko jessica solomatenko/Getty Images It turns out that the word 'innovation' is not a Harry Potter-esque magical incantation that, once spoken, renders companies more inventive, creative, and entrepreneurial. The word can be uttered by a CEO speaking to employees or Wall Street analysts. It can be emblazoned on the door to a new innovation center in Silicon Valley. It can be inserted into people's job titles. (Yes, even Toys R Us had a head of innovation.) But there are thorny cultural, strategic, political, and budget issues that must be confronted by CEOs and other leaders if they want to ensure that their organizations can be hospitable to - rather than hostile to - new ideas. In a survey fielded earlier this year for Innovation Leader, an online resource for corporate innovation teams of which I am editor, we asked about the most common obstacles to innovation in large companies. (To be constructive, we also asked about the things that foster inno
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How AI Is Changing Sales

harvardbusiness.org·30 July 2018
Companies are using AI in all kinds of innovative ways to advance their businesses. If you've ever searched Netflix to watch a movie, AI (a recommendation algorithm) was no doubt used in your decision about what to watch.  If you've shopped on Amazon, your decision about what to buy was also influenced by AI (via an association algorithm).
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Why the U.S. Trade Deficit Can Be a Sign of a Healthy Economy

harvardbusiness.org·27 July 2018
“We lose $800 billion a year on trade, every year,” President Trump said in March when he announced his new tariff plan, referring to the size of the U.S. trade deficit in goods. Trump has lamented the U.S. trade deficit repeatedly, tweeting that as a result of it, “our jobs and wealth are being given to other countries.”
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4 Ways Women Can Build Relationships When They Feel Excluded at Work

harvardbusiness.org·27 July 2018
A male friend of ours recently had a realization. He was walking through the bar at a private golf club, looking for a colleague he was meeting for dinner. The dark-paneled bar was filled with men and they all seemed to know each other.

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