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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • What to Expect at HITEC Houston 2018: Elite Education, Exhibits, E20X and More

    HOUSTON: A booming cosmopolitan city that is home to more than 2 million Texans, NASA’s famous Johnson Space Center, and — in just two short months — the world’s largest hospitality exhibition HITEC®.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

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Smoke and mirrors: why group commissions cuts don't stack up

eyefortravel.com·Requires Registration ·16 July 2018
In April, Marriott International, which now has Starwood in its fold, was the first to announce that it would cut commissions on group hotel bookings in the US and Canada from 10% to 7% and Hilton and IHG were quick to follow. But is the move by these gorilla hotel chains just smoke and mirrors?
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Marketing in 2018: 'nothing more than a numbers game,' says Choice Hotels

eyefortravel.com·Requires Registration ·12 July 2018
If the energetic and driven Tess Mattisson, who will be speaking later this year in Amsterdam, is passionate about one thing, it is to “move the needle” for Choice Hotels in Europe. As director of European marketing for the firm she joined in 2016 after nine years at Nordic Choice Hotels, Mattisson doesn’t have time to be precious about her job.
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Travelstart makes a smart move in marketing

eyefortravel.com·Requires Registration ·11 July 2018
The former founder of WAYN speaks to EyeforTravel about prospects in Africa, why blockchain is more than buzz and re-establishing trust in marketing Jerome Touze is no stranger to a challenge. As the founder of WAYN, the first membership based social network in the travel vertical, which lastminute.com acquired in 2016 for $1.2-million, he trod the thin line between success and failure. “Despite many victories, tonnes of mistakes were made,” says Touze, who exited lastminute.com earlier this year to join Travelstart, a Cape Town-based online travel agent. This experience, he argues, has given him the most important ingredient that he can bring to his new team - resilience!
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World cup fever scores well for online travel

eyefortravel.com·Requires Registration ·10 July 2018
In England as fans become increasingly hopeful that 'football is coming home', Sally White has been looking at the big and lucrative business of sports travel Sports travel has been big business for years - the World Tourism Organisation (WTO) says it is the fastest growing sector in global tourism, expected to rise at over 40% a year between now and 2021. Yet the unprecedented numbers and range of departure points for the 2018 Football World Cup seem to have concentrated minds on the billions changing hands.
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Lessons from JetBlue in focus and accountability

eyefortravel.com·Requires Registration · 9 July 2018
If you ask the typical airline revenue manager to include bag fees in his objective of maximising passenger revenue, he is unlikely to do anything differently. He is forecasting demand for each flight for the next six to 12 months in $15-$50 fare increments – demand for $79 seats, demand for $99 seats, and so on – so an average revenue gain of $10-$15 from bag fees (50% probability x $25) doesn’t really change what he should do. He will continue to monitor demand, intervene when appropriate, and let the system allocate seats accordingly. Bag fees will be ‘gravy’.

When Booking Holdings gave up on pricing

eyefortravel.com·Requires Registration · 5 July 2018
Booking Holdings, formerly the Priceline Group, is not alone looking to expand its net into rental cars, flights, dining, tours and activities and more. Speaking at EyeforTravel Europe about the company’s latest Fareharbor acquisition, Todd Henrich, SVP Corporate Development, confirmed that the aim is “to create a hub where customers can come to get everything they need”.
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How to stop slipping up in Google search

eyefortravel.com·Requires Registration · 5 July 2018
During the opening panel at the recent EyeforTravel Europe show, attendees were asked: what is the biggest threat to the industry right now? Needless to say, one of the possible boxes to tick was the role of Google, along with the rise of the disloyal customer, an ever-merging market, and the march of the machines. Interestingly, and somewhat surprisingly for some, the threat of Google was the least of delegates’ worries.
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Skyscanner edges forward with another data-driven deal

eyefortravel.com·Requires Registration · 3 July 2018
Access to the data from as many as 70 million international travel bookings a day gives quite an insight into industry trends. Just what industry players need as the entrance of mega-international tech groups and the adoption of social media make for cutthroat conditions!
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TOP 10: gender equality, cuts to group commissions, baffling blockchain and more

eyefortravel.com·Requires Registration · 2 July 2018
If you missed the stories of the second quarter of this year, here is a round up of those that readers were most engaged with
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Blockchain: should you care?

eyefortravel.com·Requires Registration ·29 June 2018
Because it’s Friday, here is a free video from an afternoon workshop at EyeforTravel Europe earlier this month, which attempts to demystify what this emerging technology could mean for business If EyeforTravel’s inbox this past month is anything to go by, blockchain fever continues. Travelport, for one, says it has been exploring potential blockchain applications to build new platforms with predictions on how it will affect the travel industry – everything from managing inventory, to processing transactions and confirming traveller identity.
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How Hostelworld is driving loyalty differently

eyefortravel.com·Requires Registration ·28 June 2018
For a budget brand targeting millennials and GenZ, who have grown up on their mobiles and are extremely promiscuous about where they choose to stay or book, there is no such a thing as ‘hostel customer’, nor, for that matter, a loyal one.
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3 RM tips from Accor's frontline

eyefortravel.com·Requires Registration ·27 June 2018
In an interview with Adam Hayashi, VP of Revenue Management & Analytics at AccorHotels, who will be speaking in Las Vegas this October, we heard how the group is putting luxury at the centre of its strategy. Now we hear his tips from the frontline. Hayashi will be sharing more in Vegas but in the meantime here is a taster.
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Panel: The Ground Beneath Our Feet Is Shifting - How Should You React?

eyefortravel.com·Requires Registration ·25 June 2018
Panel: The Ground Beneath Our Feet Is Shifting - How Should You React? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: How to Grow a Multimillion B2C Travel Brand in the Face of 'Unaffordable' Online Monopolies?

eyefortravel.com·Requires Registration ·25 June 2018
Panel: How to Grow a Multimillion B2C Travel Brand in the Face of 'Unaffordable' Online Monopolies? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Blockchain Demystified - How will it change your business?

eyefortravel.com·Requires Registration ·25 June 2018
Blockchain Demystified - How will it change your business? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: Blockchain Demystified - How will it change your business?

eyefortravel.com·Requires Registration ·25 June 2018
Panel: Blockchain Demystified - How will it change your business? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: Voice, AI, and Personalisation - Avoid Sloppy Investment and Join the Revolution

eyefortravel.com·Requires Registration ·25 June 2018
Panel: Voice, AI, and Personalisation - Avoid Sloppy Investment and Join the Revolution Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Reach the High Frequency Dreamer and Gain Untouched Profits

eyefortravel.com·Requires Registration ·25 June 2018
Reach the High Frequency Dreamer and Gain Untouched Profits Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: Tours and Activities - The Next Big Frontier or an Industry Under Attack?

eyefortravel.com·Requires Registration ·25 June 2018
Panel: Tours and Activities - The Next Big Frontier or an Industry Under Attack? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Drive Direct through Mobile-led Distribution - intro

eyefortravel.com·Requires Registration ·25 June 2018
Drive Direct through Mobile-led Distribution - intro Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Drive Direct through Mobile-led Distribution - Choice Hotels

eyefortravel.com·Requires Registration ·25 June 2018
Drive Direct through Mobile-led Distribution - Choice Hotels Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: Future Mobility in Ground Transportation - Harness Multi-Modal Dynamics to Generate Growth!

eyefortravel.com·Requires Registration ·25 June 2018
Panel: Future Mobility in Ground Transportation - Harness Multi-Modal Dynamics to Generate Growth! Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel Q&A: What is the Next Big Thing to Capture a Loyal User?

eyefortravel.com·Requires Registration ·25 June 2018
Panel Q&A: What is the Next Big Thing to Capture a Loyal User? Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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Panel: Change the Customer's Habits to Inspire Loyalty - Apps, Content and Customer Love

eyefortravel.com·Requires Registration ·25 June 2018
Panel: Change the Customer's Habits to Inspire Loyalty - Apps, Content and Customer Love Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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The Best Way to Spend your Money - TripAdvisor Experiences

eyefortravel.com·Requires Registration ·25 June 2018
The Best Way to Spend your Money - TripAdvisor Experiences Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.
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The Best Way to Spend your Money - KAYAK

eyefortravel.com·Requires Registration ·25 June 2018
The Best Way to Spend your Money - KAYAK Please login to view the whole article - or subscribe here For a free two week trial to EyeforTravel OnDemand, please click here.

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