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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

ITB Berlin 2019: Just how 'green' can a hotel be?

4hoteliers.com·17 December 2018
Interview with Anthony Wong, Group Managing Director, Asian Overland Services Tours & Travel, AOS Conventions & Events, Frangipani Hotels & Resorts, Frangipani Natural Farms, Eco Green Design & Construction and Construction Wetland.

Can You UnGoogle Me?

4hoteliers.com·17 December 2018
When a caller asked, 'Can you unGoogle me?', I have to admit it took me a second to respond; Though I chuckled at how this particular individual phrased it, asking if we can have something removed from search results entirely is not at all uncommon.

IATA launches platform to share turbulence data

4hoteliers.com·16 December 2018
The International Air Transport Association (IATA) launched its Turbulence Aware data resource to help airlines avoid turbulence when planning routes tactically in flight, it augments an airline’s ability to forecast and avoid turbulence by pooling and sharing (in real time) turbulence data generated by participating airlines.

Cautious optimism extends into 2019 - Airlines heading for a decade in the black

4hoteliers.com·14 December 2018
Useful Links (Click company to visit) Commission-Free Online Travel Agent (OTA) www.greathotelstays.com/sales.html Content Marketing www.4hoteliers.com/editorial/28 Direct Booking Summit: Asia-Pacific / 27-28 February 2019 | Singapore www.directbookingsummit.com/apac/ Follow us on Twitter! www.twitter.com/4hoteliers Go and Travel! www.greathotelstays.com High-Tech Travel Expo Turkey www.high-techtravelexpo.com/ Hospitality Systems International ~ Global Franchise Systems & Framework www.hospitalitysystemsinternational.com Hotel Management System (Cloud) & Direct Bookings for independent hotels www.unpluggedcollection.com/index2.html Lifestyle Concepts Group ~ We Power Lifestyle Businesses www.lifestyleconceptsgroup.com Nonweiler Associates ~ Making technology Useful www.nonweiler.com Northside Consulting ~ Opening Processes Experts www.northside-consulting.com/ Sayang ~ For True Wine Lovers www.sayangwines.com Tourism Investment Projects - Franchise - Modular www.hospitalitysystemsinternational.com TravelPayOuts - Affiliation Program www.travelpayouts.com/?marker=191272 The International Air Transport Association (IATA) forecasts the global airline industry net profit to be over $35 billion in 2019, slightly ahead of the $32 billion expected net profit in 2018 (revised down from $33.8 billion forecast in June).

European outbound travel grows by five per cent

4hoteliers.com·14 December 2018
Spain has been unable to maintain its strong growth of international visitors of recent years, while Turkey is attracting more holidaymakers again.

International tourism continues its success story

4hoteliers.com·14 December 2018
Asia and South America report highest outbound growth – Tour holidays are making a comeback – Outlook for 2019 remains positive – ITB Berlin publishes the latest findings of the World Travel Monitor® exclusively in January 2019.

UNWTO report enables inclusive tourism, destinations' contribution to SDGs

4hoteliers.com·13 December 2018
A new report by the World Tourism Organization (UNWTO) investigates the capacity of tourism to integrate disadvantaged groups into its operations, and proposes a model for designing truly inclusive tourism destinations.

Four major challenges facing travel

4hoteliers.com·13 December 2018
Climate change, innovative forms of transportation, overtourism and changing customer demands are the key topics at the Leading Travel Industry Think Tank.

Badly Collected Data: The Mistake That Costs Companies Millions

4hoteliers.com·13 December 2018
Companies scrambling to learn more about their employees’ work habits – and how to provide the most efficient spaces – have led to a boom in proptech, an industry buzzword for everything from using augmented reality to design offices to managing vast real estate portfolios.

2025 World Expo to be hosted in Osaka, Japan

4hoteliers.com·12 December 2018
Japan’s second largest metropolitan city, Osaka, was selected to host the 2025 World Expo on 23 November 2018, edging out Russia’s Yekaterinburg and the Azerbaijan capital of Baku.

Booking.com is promoting its home listings while expanding partnerships in China

4hoteliers.com·12 December 2018
As one of the largest travel e-commerce companies in the world, Booking-dot-com is playing catch up in homes category by showcasing more homes and apartments than traditional accommodations.

Stanley Tucci is latest celebrity fan to join Mandarin Oriental Hotel Group

4hoteliers.com·11 December 2018
American actor, writer, producer, and film director, Stanley Tucci, is the newest celebrity fan to join Mandarin Oriental’s USD multi-million global advertising campaign 'He’s a Fan/She’s a Fan'.

Crisis Management Case Study: Fast Food Contaminated With E.coli

4hoteliers.com· 7 December 2018
Though identifying details including names and locations have been changed, the following is a real-life case study based on Bernstein Crisis Management client experiences.

American Express Global Business Travel and Lola.com Sign Commercial Partnership

4hoteliers.com· 1 December 2018
American Express Global Business Travel has partnered with Lola, Agile Travel Management™, to simplify and accelerate the travel management experience for growing businesses looking for a self-service managed travel solution without sacrificing the traveler experience.

A Review of Hotel Black Friday Sales Efforts

4hoteliers.com·30 November 2018
Black Friday through Cyber Monday represents an intensely competitive sales period for virtually every hotel and in fact, over the years the four-day period has expanded to more than a month from the first week of November though the entire week after Thanksgiving and after.

Dubai to accelerate retail sector and its' economic contribution

4hoteliers.com·30 November 2018
The Department of Economic Development (DED) and Dubai Festivals and Retail Establishment (DFRE), jointly announced the 2019 Retail Calendar – strategically catered to provide active stimulus to resident and tourist consumer spend on shopping throughout the forthcoming year.

Helsinki seeks a million virtual visitors in 2019

4hoteliers.com·30 November 2018
VR-Helsinki aims to become the service platform for sustainable tourism and the unique virtual city experience has been developed by the City of Helsinki together with its partner VR-studio ZOAN.

Worlds first meditation flight

4hoteliers.com·30 November 2018
I’m feeling very Zen after enjoying the world’s first dedicated meditation flight with Virgin Australia, in partnership with app-based mindfulness platform, Smiling Mind, we soared above the Sydney skyline meditating at 30,000 feet.

Luxury travel trends for 2019

4hoteliers.com·29 November 2018
Exceptional Villas have conducted an extensive survey amongst their clients to find the top vacation rental trends for 2019: The survey included seven different criteria and values including the importance of service, experience, safety, value, trust, freedom, access and ease of booking.

Research shows most online hotel reviews mean nothing to future customers

4hoteliers.com·29 November 2018
New study offers guidance to hotel managers concerned about responding to online reviews, pospective consumers have difficulty interpreting mixed online reviews and negative reviews of a hotel are the least trusted as readers assume that reviewers may be unreasonably retaliating against a company.

Are You Instagrammable?

4hoteliers.com·29 November 2018
Guests’ Instagram posts mentioning or featuring your hotel can be one of your most potent marketing assets: Not only are they free, but like all user-generated content (UGC), Instagram posts can provide valuable third-party validation of just how great your hotel is.

Study shows that exhibition organisers need to improve business focus

4hoteliers.com·29 November 2018
Feasibility studies conducted before the construction of exhibition centres should take into account the site- and destination-specific factors professional organisers consider most important.

Resume Tips for Entry-Level and Executive-Level Hotel Managers

4hoteliers.com·29 November 2018
Today, most job applications happen online, this means your resume provides the first impression, and it better be a good one, so if it is not formatted properly or does not mention the right skills, it will immediately go into the 'pile,' never to be seen again.

Help Your Sales Staff Focus on Higher Value Business

4hoteliers.com·28 November 2018
In the hospitality realm, a property’s success can more or less be defined by two primary identifiers: First, the revenue generated from bookings and on-property during each stay or event and second, the ability to curate a seamless and personalized guest experience.

Hotel construction pipeline hit cyclical high, however growth trends may be starting to slow

4hoteliers.com·27 November 2018
Canada’s construction pipeline projects are at a cyclical high, Europe’s pipeline continues to boom while the Middle East’s pipeline hits a new cyclical high.

Booking.com's mantra for China - be prepared for the change

4hoteliers.com·27 November 2018
Booking Holdings’ journey in China has spanned nine years, but the group is keen on being nimble, running operations in an autonomous way and also open to learning from local companies.

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