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  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

  • HFTP GDPR Guidelines: Hospitality Guest Registration Cards

    This document offers recommendations for guest information collection on the guest registration card along with consent for use. It can be used as a guideline for loyalty cards, health data, export of data outside of the EU, privacy policies and direct marketing.

The State of the MetaSearch 2018·16 October 2018
Last week, we had the privilege of attending the Direct Booking Summit in Dallas and with so many changes going on in the metasearch space, the panel covered a lot of ground during the 40-minute session.

5 Tips for Staying Healthy While Traveling·16 October 2018
It’s no secret that when you’re away from home, fast food like McDonald’s and Dunkin often looks significantly more appealing than taking the time to find healthier options, and staying consistent with a meal plan and being active are steps to a healthy lifestyle that you shouldn’t have to compromise on while on business travel.

From eyesore to icon: Converted workspaces get bigger and better·15 October 2018
Refurbished industrial sheds are increasingly in demand as companies across technology and creative sectors seek out the versatility offered by these ultra-large, adaptable workspaces.

Power to the People! Should Plugging-In Whilst Travelling be an Inalienable Right?·15 October 2018
Mid-Atlantic at 30,000 feet and catastrophe strikes, slowly the fuel supply counts down to zero, only minutes are left for last minute messages to loved ones, regret turns to grief and grief turns to blame: Sounds like a film scenario? This is so much worse.

Louvre Hotels launches Hlab, a new ecosystem of start-ups·15 October 2018
The world’s 5th largest hotel group presents its new platform: HLab, the purpose of this open, flexible ecosystem is to bring the Group’s strategic focus into contact more quickly with the innovative ideas of its start-up partners.

2018 LEXUS - Hurun China Rich List·12 October 2018
The Hurun Research Institute released the 2018 LEXUS·Hurun China Rich List: This is the 20th annual ranking of the richest individuals in China, with a wealth cut-off of CNY 2 billion (equivalent this year to US$290 million), wealth calculations are a snapshot of 15 August, the same date as previous years.

Ctrip's Golden Week 2018 data·11 October 2018
Ctrip data reveals insights into Chinese outbound travel during the 2018 National Day Holiday Golden Week and according to data recently published by Ctrip, the recent national holiday period (Oct 1 – 7) saw Thailand emerge as the most popular Golden Week outbound destination for Chinese travellers.

The Evolution of Social Media Usage in Destination Marketing·11 October 2018
It was only a matter time, I guess, but the news nevertheless somewhat took me aback: On September 30th, after a 7-year long 'experiment' the folks at the Swedish Institute decided to close down their @sweden account on Twitter.

Singapore Airlines and Tourism Australia sign AUD11 Million marketing deal·11 October 2018
The strategic cooperation will fund tourism campaigns and promotional activities in eight of Australia’s key inbound markets such as China, Germany, India, Indonesia, Japan, Malaysia, Singapore and the UK.

Cruise holidays booming with strongest growth from Asia·10 October 2018
Cruises have been a booming segment in recent years and a much-discussed topic in the travel industry: In 2017, about 27 million international cruises were undertaken worldwide and looking at the past years, cruises showed double-digit growth rates and therefore increased more than twice as much as international holidays in general.

Airports Are at a Tipping Point. Digital Transformation Offers a Solution·10 October 2018
There's hyper competition throughout the travel industry and airports of all sizes are not immune to this phenomenon, but they’re at a tipping point, airports need to re-evaluate traditional approaches to technology and embrace digital transformation.

Moxy slated to energize select-service segment in the Caribbean and Latin America·10 October 2018
With four approved hotel deals added to Marriott International’s development pipeline, free-spirited Moxy Hotels brand is expected to make its debut in the Caribbean and Latin America region in 2020.

Rugby sevens is fast becoming a tourism drawcard in Africa·10 October 2018
Rugby Sevens in Southern and East Africa has gained much-deserved momentum over the recent years and, with it, drawing in more and more spectators, many of whom are international tourists, the types of accommodation spectators tend to book range anywhere from large hotels, Airbnbs, guesthouses and so on.

Latest Facebook & Instagram Updates Hotels Can't Afford to Miss·10 October 2018
The past two weeks have been particularly busy in the social media world: Ready to find out about the latest updates and how they’ll affect your hotels and resorts?

UAE notches up 19% rise in nation brand value since last year· 9 October 2018
USA’s nation brand strengthens, with brand rating improving to AAA and brand value up 23% to almost US$26n, China continues growth, with brand value up 25% to close to US$13tn, despite trade war fears, Germany solidifies third position with fastest-growing brand value in top 50, up 28% to US$5tn.

Hilton launches 'Big Five' for Sustainable Travel and Tourism across Africa· 9 October 2018
Hilton announces an initial investment of USD$1 million to drive sustainable travel and tourism in Africa, following the recent launch of Hilton’s Travel with Purpose 2030 goals to double its investment in social impact and cut its environmental footprint in half across the globe.

Restaurant Design Trends We'll See in 2018· 9 October 2018
A restaurant’s design plays a vital role in attracting customers, and this is something the hospitality sector has been playing close attention to since the past few years, 2018 will be no different in this regard.

Take Your Customers Where They Need to Go, Not Where They Want to Go· 8 October 2018
On a recent trip to Africa, I had the pleasure of meeting the Governor of Oyo State, Nigeria, the Honorable Abiola Ajimobi: He had a commanding presence and shared many insightful thoughts, so I asked what made him successful, and he quickly responded with the following response: 'Good leaders don’t take people where they want to go, they take them where they need to go.'

If You're Not Growing Profit, You're Losing It· 8 October 2018
Hotel competition across the Asia-Pacific region is fierce—and it only continues to grow and evolve with changing business models and sharing economy entrants.

Desires, demands and preferred destinations of wellness travellers revealed· 8 October 2018
Wellness travellers name mental health as a priority, list The Maldives as a dream destination and prefer all-inclusive packages.

China - Growth, Trends and Forecasts (2018-2023)· 3 October 2018
The total contribution of the Travel and Tourism sector in China to the nation's GDP stood at 11% in 2017, which is more than that of the world which stands at 10.4% in 2017.

Realizing the Benefits of an Advance Purchase Policy in Air Travel· 3 October 2018
Have you ever been truly lost in the woods? It’s an experience where you could be a few feet from safety, but all you see are trees, trees, trees.

Sustainable cities focus: New York· 2 October 2018
According to WTTC’s latest City Travel & Tourism Impact Report, tourism spending generated a GDP of $24 billion in New York in 2016, furthermore, 48% of the city’s tourism revenue came from international spending, relative to around 20% for the US as a whole.

Belgium hotel market recovers from terror attacks· 1 October 2018
As shown in the annual HOSTA report from hotel consultant Horwath HTL, the hotel market in Belgium has recovered from the downturn following the terrorist attacks in Brussels in 2016.

Quick and Easy Website Testing for Hotels [Part 1]· 1 October 2018
Homepage tour: Guests are on your website, they made it through the chaos of web searches, millions of distractions, and are one step away from clicking the 'book' button! At this stage, it is your responsibility to reward them with an amazing online experience, and help them make that final booking decision.

Fundamentals of guest behaviour and web optimisation in the Asia Pacific·28 September 2018
From our findings, hotels in Asia Pacific are undercut 30 - 40% of the time have a 31% lower rate conversion on their website, that's a huge swathe of revenue missed out if hotels do not tighten up on parity.


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