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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HITEC Special: Does EU GDPR Affect U.S. Hospitality Companies?

    By Alvaro Hidalgo. The EU General Data Protection Regulation has set a path towards protecting personal data which many other countries will follow. In a global industry such as hospitality, it should be a primary objective to take the steps towards compliance.

  • HFTP Report: Hospitality Data Security — Strategy for Data Protection and Regulation Compliance

    This guide from Hospitality Financial and Technology Professionals (HFTP(R)) covers safeguards that can be implemented in hospitality businesses today, tips on how to continuously improve security and data regulation compliance.

  • HFTP GDPR Guidelines: Privacy Policies for Hotels

    This document offers points to consider in the development of a hotel’s privacy policy. In view of the multiple organisational and legal structures under which hotels operate, as well as the complexity of the third party landscape that may be part of the complete guest experience, this document serves as a guideline only.

Creating a Captive Audience With In-Room Technology

Lodging Magazine·19 February 2019
In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record low, brands struggle to create opportunities to connect and engage with potential customers. The hospitality industry faces an additional obstacle—a saturated market with new competitors popping up daily. These factors make conveying a brand’s message to an audience seem like a daunting task.

Alex Tisch on the Niche Loews Has Found Among Bigger Players

Lodging Magazine·18 February 2019
Alex Tisch is chief commercial and business development officer and executive vice president at Loews Hotels & Co, whose portfolio includes a mix of branded Loews Hotels and partner-brand hotels. Loews now owns and/or operates 24 hotels and resorts across the United States and Canada. As Tisch explained to LODGING, rather than competing on equal footing with the “big guys” in the hotel business, Loews instead focuses on properties with built-in demand generators including Universal Studios in Orlando, the Texas Rangers’ Globe Life Park, and the Dallas Cowboys’ AT&T Stadium, in Arlington, Texas, to name a few.

Two Hotel Companies Recognized for Supporting Women-Owned Businesses in Their Supply Chains

Lodging Magazine·18 February 2019
The Women’s Business Enterprise National Council (WBENC) recently named 60 corporations as the winners of its America’s Top Corporations for Women’s Business Enterprises (WBEs) award. The annual list is the only national award honoring corporations for supplier diversity initiatives that reduce barriers and drive growth for women-owned businesses.

Hotels Can't Afford To Ignore This Employee Benefit

Lodging Magazine·18 February 2019
Hotel organizations in today’s global marketplace compete heavily to attract and retain top talent—not just with one another but also with other service-focused verticals and customer-facing businesses. Robust compensation and benefits packages are certainly satisfactory, but these are not enough anymore for retention in the absence of one specific benefit—namely, a company culture devoted to “employee engagement.”

AHLA Issues Statement on Government Funding Agreement

Lodging Magazine·15 February 2019
President and CEO of the American Hotel & Lodging Association (AHLA) Chip Rogers issued the following statement in response to President Trump signing a deal to fund the government.

JW Marriott San Antonio Hill Undergoes a Room Refresh Inspired by Texas Hill Country

Lodging Magazine·15 February 2019
The JW Marriott San Antonio Hill Country Resort & Spa has announced a complete refresh throughout all 1,002 guest resort suites, scheduled to be completed by early March 2019.

The Room Key: What Do You Do With an Intoxicated Guest?

Lodging Magazine·15 February 2019
Working in hotels means dealing with the occasional intoxicated guest. Hicham Jaddoud, senior director of hospitality at North Star Mohican Casino & Resort, shares his polite, but firm, approach for dealing with these situations.

Bugs Are Becoming a Hot Menu Item

Lodging Magazine·15 February 2019
Adventurous eaters are embracing something called entomophagy, or, in layman’s terms, eating bugs. While this practice is unusual for most Americans, consuming insects is very common in other parts of the world, especially in areas with large populations says Patrick Berwald, vice president of food and beverage for Benchmark, an international hospitality management company.

Continuing Progress on Weighty Hospitality Issues

Lodging Magazine·15 February 2019
While chilly temperatures and snowy forecasts may not be leaving anytime soon, planning for the busy spring travel season is well underway. With more consumers than ever booking their hotels through mobile devices and apps, the American Hotel & Lodging Association (AHLA) continues to make consumer education and protection a priority.

Choosing Technology To Monitor and Manage a Hotel's Brand Image

Lodging Magazine·15 February 2019
A hotel’s brand is one of its greatest assets. It’s why many guests choose a property—they know the brand, know what to expect, and trust that the hotel will deliver on its brand promises. That brand image—the reason why guests choose one property over another—can cost upwards of $100 million for a marketing team to create. However, all it takes is one bad interaction or experience to destroy that brand image and prevent guests from coming back. And if they decide to share their bad experience online, that could influence other potential guests’ when they are choosing a lodging option. Marketing may create a brand image, but it’s a hotel’s guest-facing staff who maintain it.

Radical Innovation Calls for Game-Changing Hospitality Concepts

Lodging Magazine·15 February 2019
Radical Innovation, which challenges designers, architects, hoteliers, and students to pioneer compelling ideas in travel and hospitality, is now accepting entries to its annual competition. New in 2019, the competition will distinguish between built and unbuilt projects, in addition to honoring a select individual who challenges the hospitality community through the art of invention with the Innovator Award. All innovators are encouraged to submit their concepts through April 3.

Hilton Named the Best Company To Work For in the United States

Lodging Magazine·14 February 2019
Fortune this week released its list of Best Companies to Work For in the United States for 2019 in partnership with Great Place to Work. Hilton took the top spot on the list, rising from 33rd on the list in 2018 and surpassing companies across a variety of industries. This is Hilton’s fourth year on the list.

Six Takeaways from JLL's 2019 Hotel Investment Outlook

Lodging Magazine·14 February 2019
Global hotel transaction volume reached $68 billion in 2018, but JLL’s 2019 Hotel Investment Outlook predicts that growth will slow in the upcoming year due to uncertainty in trade relations, politics, and economic growth projections. The outlook also predicts that the industry will continue to see the investment strategies of 2018 in the year ahead—including mergers, acquisitions, and joint ventures. Below are six findings from this year’s outlook.

Four Ways Hotel Employers Can Maximize Benefits

Lodging Magazine·14 February 2019
Employees can best appreciate and use benefits they actually need, want, and understand. Listed below are some of the ways employers can increase the likelihood that the benefits they offer do, in fact, actually benefit the employees as intended, serving as a valuable safety net, compensation enhancement, and incentive.

Deal Report: Six Hotel Acquisition and Financing Announcements

Lodging Magazine·13 February 2019
AWH Partners, a privately held real estate investment, development, and management firm, has acquired Topnotch Resort and Spa, a ski lodge at the foot of Mount Mansfield in Stowe, Vermont. Spire Hospitality, AWH’s full-service hospitality management company, is now managing the resort and will immediately implement its repositioning strategy, leveraging Spire’s experience at AWH’s similarly-situated High Peaks Resort in Lake Placid, New York, to drive stronger operating revenues and profit margins.

Hotel Supply Growth in the Top 25 U.S. Markets Is Expected To Accelerate

Lodging Magazine·13 February 2019
Analysts at Lodging Econometrics (LE) reported this week that in 2018, new hotel supply growth reached 2 percent for the first time in eight years. The top 25 markets had new supply growth of 2.7 percent while the remainder of the country showed growth at 1.7 percent. Both the top 25 markets and the remainder of the country had demand growth of 2.5 percent.

Getting into the Minds of Consumers at the 2019 HSMAI Digital Marketing Conference

Lodging Magazine·13 February 2019
In January, hospitality marketing professionals from all over the country converged at the NY Mariott Marquis in Times Square for the 2019 Hospitality Sales & Marketing Association International (HSMAI) Digital Marketing Conference. This one-day event offered attendees more than a dozen educational sessions and an opportunity to network with others in their field.

13 Hotels Helping Guests Celebrate Valentine's Day--and Galentine's Day

Lodging Magazine·13 February 2019
For many markets across the United States, these lean winter months threaten lower occupancy. Valentine’s Day presents the perfect opportunity for hotels to find creative ways to attract couples and friends alike from both near and far throughout the month of February. The increasingly popular Galentine’s Day on February 13 has also popped up in hotel programming, events, and packages in 2019.

Putting Spare Toilet Paper To Good Use

Lodging Magazine·12 February 2019
Some hotel amenities are necessities that guests don’t think twice about—from clean towels to working WiFi. The most basic of these needs is toilet paper. A full roll of toilet paper in a hotel bathroom is something many guests take for granted. However, what happens to toilet paper rolls that are only partly depleted once a guest checks out?

Are There Still Opportunities for Hoteliers in Opportunity Zones?

Lodging Magazine·12 February 2019
With the Tax Cuts and Jobs Act of 2017 came a new potential avenue for hotel developers and investors to find tax relief: Opportunity Zones. Intended to encourage investment and job creation in struggling areas, these designated localities are defined by the IRS as economically-distressed communities where new investments could be eligible for certain tax benefits. The 8,700 Census tracts that qualify span all 50 states, Washington, D.C., and five U.S. territories, and were previously nominated by their respective states and certified by the Treasury Secretary.

When Guests Forgo Housekeeping, These Hotels Donate To St. Jude Children's Research Hospital

Lodging Magazine·12 February 2019
Staffing shortages—especially in housekeeping—are an industry-wide issue. In 2017, Joe Viglietta, COO of Vista Host Hotel Development & Management, wanted to create a housekeeping forbearance program and looked to already existing programs for ideas. What Viglietta found was that while others promote environmental savings and solutions to staffing shortages, he says, “there was no heart and soul to their programs. There was no sense of purpose.”

Travel Frequency May Influence How Often Americans Eat Breakfast

Lodging Magazine·12 February 2019
A new survey from the Hyatt Place brand found that the more people spend their time away from home, the more likely it is that they will eat the proverbial “most important meal of the day.”

Top 12 Sources of Hotel Booking Revenue in 2018

Lodging Magazine·11 February 2019
Guest acquisition platform SiteMinder recently unveiled its annual lists of the channels that brought the highest total booking revenue to hotels in the United States and Canada and other top travel destinations around the world in 2018. Varying from hotel’s ‘Brand.com‘ websites to a host of third-party channels, the diversity of the lists this year reflects a continued rise in consumer choice.

JW Marriott and Cintas Partner to Recycle Garments Worn by Hotel Staff

Lodging Magazine·11 February 2019
Cintas Corporation and JW Marriott, part of Marriott International, today announced a collaboration to debut a new collection of wardrobe essentials across 51 of the brand’s hotels worldwide. In addition, JW Marriott properties in the United States will participate in a garment-recycling program managed by Cintas that reuses the brand’s retired uniform line.

International Tourism To the United States Grew Slightly in 2018

Lodging Magazine·11 February 2019
Inbound international tourism grew slightly in 2018, although the United States continued to lose its market share of international travel, according to a new report from Tourism Economics, an Oxford Economics Company. Last year, international travel across all markets expanded 6 percent, while overseas travel to the United States increased by just 2 percent.

Unit-Level Hotel Marketing: P&L Reveals Changes in Department Functions

Lodging Magazine·11 February 2019
Technology, online intermediaries, social media, revenue management software, shared services, and the proliferation of market intelligence reports have reshaped the way hotel sales and marketing departments conduct business. The traditional organizational structure of assigning personnel by demand segments (commercial, group, leisure) has given way to assignment by function (revenue management, social media, channel distribution, customer relationship management). According to one industry executive, most of the “selling” of hotel rooms has moved from the property level to corporate and regional offices.

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